http://cfgcareers.com/careers/administration-jobs en
The Lean Sustainability Manager is responsible for putting in place a set of Continuous Improvement elements before, during and after a Lean transformation to ensure sustainability of Lean changes and lasting impact. He/she is also responsible for setting up and refining the overall governance and structure of the Lean practice throughout the waves. Accountable for delivery and coordination of post-transformation audits until process confirmation is fully embedded in the business line. Own and maintain audit tools. Customize and syndicate tools to be used to audit business areas impacted by upcoming waves.

Coordinate with Lean teams on the ground to tailor audit sheets, questionnaires and procedures towards the end of each wave and project. Coordinate execution of audits. Identify pool of auditors (ex- Lean Leaders) and establish auditor certification system. Send auditors to assess Lean maturity against RBS standards until process confirmation is embedded in the line. Identify cross-functional and lateral/systemic issues coming out of the audits. Collate audit results and outputs from different projects across waves, divisions and business units. Draw conclusions on lateral/systemic issues identified, putting the sustainability of Lean changes at risk. Build action plans to address these issues with the line.

Manage clear and effective handover from project to workout and Continuous Improvement teams post transformation. Confirm that Continuous Improvement (CI) and Process Ownership teams are in place post transformation. Coordinate creation of process owners post transformation through engagement with line leadership. Facilitate setup of end to end budgets and ensure appropriate funding is in place, as well as end to end working sessions in coordination with Continuous Improvement teams.

Participate in initial end-to-end working sessions (until process is stabilized). Engage line leadership to set up Continuous Improvement teams (including Local Lean Change Agent) to sustain changes and maintain a strong Lean and CI mindset in the line. Develop and maintain job profiles for end-to-end process owners and CI teams. Control and counsel business units to ensure sustainability of changes. Own and maintain sustainability model and update based on feedback from Lean teams. Visit divisions to control sustainability of changes and provide recommendations. Counsel divisions and business units as required.
 

Qualifications

Impact driven


Strong Lean expertise preferred


Influencing skills


Report writing


Tenacious


High School or Equivalent required, Bachelors Degree or Masters Degree preferred with Appropriate professional discipline and chartered membership of a relevant professional body


5 years Change management, significant exposure to Lean and continuous improvement initiatives


5 years Reporting, familiar with matrix management techniques, understanding the importance of team strength & collaboration


5 years Influencing, demonstrable track record in managing and influencing senior stakeholders enabling effective change delivery


5 years Team Leadership experience, demonstrable successful track record in a leadership role.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383298]]> Wed, 01 Feb 2012 14:00:00 GMT 2145300-Providence-Administration
Aids executive in staff capacity by coordinating office services, such as personnel, budget preparation and control, record control and special management studies.
 

Qualifications

Requires high school degree or equivalent, an AS degree in appropriate field a plus


Job related experience with supervisory experience a plus


Strong PC skills including MS Office Suite and calendaring.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday varies 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383326]]> Wed, 01 Feb 2012 14:00:00 GMT 2145289-New-York-State-Corporate
The Sr. Project Manager role will add value in driving change through the delivery of technology projects. The projects add value to the organization through an increase in revenue, mitigation of risk, or development of new business opportunities. 



Ability to lead a diverse technical project team to overcome obstacles while ensuring the scope of the project is delivered, on time, and with high quality.

Partner with the line of business stakeholders to clarify business requirements, manage change control, and assure stakeholders expectations are met.

Develop and update technology and business estimates required to complete the approved scope of the project.

Develop and maintain all project financial reports required, including proforma and proforma business case, financial status, forecast, and change estimates.

Create and maintain all project documentation required by the RBS Citizens Change Framework process which would include detailed project plans, contact list, risks, issues, monthly budget forecasts, and project closing documentation.

Actively manage the day to day activities in relation to project delivery including risk mitigation, issue mitigation, and control over critical path items.

Outstanding people skills with an ability to work well under tight deadlines.

Effectively communicate project status to management team via status reporting or executive presentations.

 

Qualifications

Ability to develop a detailed work break down structure, project plan,  and determine critical path of the project. 

Ability to develop risk mitigation plans.

Ability to act as a liaison between the business line and technical teams to ensure technical solutions align with business objectives.

Ability to manage scope, schedule, budget, quality, and change throughout the lifecycle of the delivery.

Ability to manage vendors, and contractors effectively

5 – 7 years of technical project management experience in all facets of the Project Development Lifecycle, performing in a structured delivery environment.

Experience using Microsoft Project to manage work break down structures.

Experience using Microsoft PowerPoint to create executive presentations

Bachelor’s level degree in technology or business

PMP (or equivalent) certification is a plus

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383121]]> Wed, 25 Jan 2012 14:00:00 GMT 2127115-Providence-Administration
This Executive Assistant role serves as the primary source of administrative and clerical support for the business line Executive. This person will be responsible for:



All administrative support and management of the office of the Executive. The chosen candidate will partner with Leadership, interacting with all levels within the organization and will serve as an external communication bridge between clients, vendors and business partners.

Management and Coordination of Operation projects required

Facilitating your managers’ calendar of appointments using strong time management skills.

Managing all incoming information (phone calls, correspondences, mail and email); managing the flow of communication and keeping track of any required action and due dates.

Create and maintain record system of assigned action items and promptly follow up with individuals to ensure actions are completed by agreed upon due dates.

Create presentations, invoices, memos, letters, spreadsheets and other documents using latest software packages.

Attend staff meetings and compile, transcribe and record highlights and action items.

Manage all administrative functions for the Executive including filing and maintenance of all files.

Provide support for the Executives activities, coordinating onsite and offsite meetings; resolving logistical issues and arranging for support facilities if needed.

Efficiently manage shifting priorities to meet deadlines and action items.


Qualifications

High School or equivalent (GED), Associates preferred

3 years Executive Administrative experience

2-3 years Project Coordination/Management skills

Excellent customer service skills

Good written, verbal and communication skills

Ability to multi-task

Proficient - MS PowerPoint, MS Excel, and MS Word


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383209]]> Wed, 25 Jan 2012 14:00:00 GMT 2127089-Boston-Corporate
Manage organization wide, large, complex efforts that combine the delivery of software elements, new and changed business models, and overall changes to organizational structure and capabilities.  Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders. Establishes and reviews objectives, coordinates all activities across projects, and oversees the integration and reuse of interim work products and results. 

This person spends more time and effort on integration activities, negotiating changes in plans, and communicating than on the other project management activities. Accountable to executive sponsors for schedule, budget, and quality of all program elements. Leads high-level sessions for program plan and schedule development. Reviews/approves project plans for conformance to program strategy and program plan and schedule.

Acts as the communications conduit to executive sponsors and program steering committee and conducts periodic briefings/status updates.  Escalates decisions to executive sponsors as necessary. Provides and interprets policies, creating an environment that fosters sustainable momentum for the program (i.e. removing barriers both inside and outside the enterprise), and periodically reviewing program progress and interim results to ensure alignment with the overall strategic vision.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. To work with the Leadership Team to set the future direction of the business and make a full contribution to longer term plans.  Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits.

Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level. 

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Leadership: Set clear vision of business success.  Translate overall strategy into meaningful direction for the unit.  Seize opportunities that enhance performance and the customer experience.  Focus others on key business deliverables.  Create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members.  Create a culture of development across the business unit.

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives. Coach and develop staff, 


Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behavior ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Ability to assume Program Director role as necessary


There may be a requirement for travel


Proven track record of large programs end-to-end delivery to time, cost and quality


Flexibility to work on technology, change and business process programs


Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework)


In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


PMI certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree or Master’s Degree preferred, PMI certification preferred


7 – 10 years Program Manager, Previous Experience as a Program Manager an advantage


4 – 6 years Sr. Project Management, Previous Experience as a Sr. Project Manager advantage


8 + years Project Management, Previous Experience as Project Manager experience advantage


10 + years Project Environment, Previous Project Environment experience advantage


5 – 7 years Citizens Business Services, Previous Citizens Business Services experience advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383125]]> Mon, 23 Jan 2012 14:00:00 GMT 2121070-Providence-Corporate
Provides program management expertise to ensure multiple business level projects are planned, organized, controlled and delivered within a Program portfolio working directly with project sponsors. Program efforts have a larger scale and impact than most individual project efforts. Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders.  The outcome(s) of a program effort may have a significant impact upon business economics and success of the business strategic plan.  These efforts may also consume significant amounts of funding.

Manage Business Case creation and approval process, including ensuring the program benefits are articulated and agreed with business sponsor and that the program deliverables are capable of achieving the benefits defined in the business case.

Responsible for program portfolio of complex / critical projects through the entire life cycle.  Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post-Project Implementation Review undertaken. Responsible for management of full project governance with all projects fully documented in accordance with requirements laid down by Program Office. Responsible for provision of timely reports on project status and representing Change Management at relevant Steering groups, PIBs and PCCs.

May be required to provide input to business strategy and prioritization of Program portfolio. Manage research to determine and quantify options solutions to meet strategic fit. Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework). Full controls framework in place within the Program environment.

Ensure effective team identification of and act as escalation point for program risks, issues, assumptions and dependencies within the program portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of business sponsors. Manage program resources, including coaching and training & development. Help with definition of Change Management Strategy and contribute to the business operating model. Create, foster and instill a climate of adding value in delivering programs by striving for excellence and contributing to the overall development of Change Management and Business Services Strategy.

Responsible for formal performance review process of program staff in particular, development and talent management. May be responsible for staff identification and hiring process.


Define and manage the scope of the program in agreement with project sponsors, own and manage program goals, risks, issues and resources. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens. Full Management responsibility for Delivery, Cost and benefit management.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits. 


Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level.

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives. Team Leadership: To create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members and create a culture of development across the business unit. 

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives.  Coach and develop staff. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Ability to assume senior program manager role as necessary


There may be a requirement for travel


Proven track record of large programs end-to-end delivery to time, cost and quality


Flexibility to work on technology, change and business process programs


Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework)


In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


PMI certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree preferred, PMI certification preferred


2 – 3 years Program Manager, Previous Experience as a Program Manager an advantage


4 – 6 years Sr. Project Management, Previous Experience as a Sr. Project Manager advantage


8 + years Project Management, Previous Experience as Project Manager advantage


10 + years Project Environment, Previous Project Environment advantage


5 – 7 years Citizens Business Services, Previous Citizens Business Services advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383124]]> Mon, 23 Jan 2012 14:00:00 GMT 2121069-Providence-Corporate
This position reports to the Change & Project Management organization within C&BB Sales and Service Support.
 The Project Manager will be assigned to high visibility and challenging projects supporting various business lines within the division.  Working with business sponsors, subject matter experts and technology resources, this position is accountable for developing the necessary project plans, schedules, budgets, presentations and documentation to ensure the successful delivery of project requirements and business benefits.  Leading the project team, the Project Manager continuously reviews the status of projects and provides updates to the Program Manager and other key stakeholders.  This is achieved through routine monitoring of the project budgets and timelines, the coordination of project meetings, and the preparation of status reports and documents through the use of computerized systems and project management software applications.  This resource also identifies opportunities for continuous improvement in the project delivery process within the division.                                                                                                     



Develop plans for business processes, automation, work flow and training changes required to achieve project goals.

Develops and fulfills project reporting requirements.

Leads project team towards achieving predetermined goals and results in alignment with the organization’s stated strategy.

Develops and/or modifies project design specifications in accordance with prevailing Bank standards and audit requirements.

Organizes, documents and implements/oversees implementation of all phases of assigned projects to satisfy project requirements and achieve business goals.

Investigates, documents and resolves project deficiencies and follows up to keep projects on schedule within plan constraints.

Acts as internal and/or technical expert on project tasks or phases of large projects as well as meet training, communication and other implementation objectives as needed to ensure successful project execution.

Evaluates assigned projects to validate benefits derived vis-à-vis predetermined goals and to assess opportunities for improvement in the project management process.

Performs other related duties as required.

Number of Employees Supervised :   Individual contributor.  Indirectly responsible for project team members.
 

Qualifications

Typically ten years experience in business administration, project administration, project management and team facilitation.  Progressive experience in project design, scheduling, budgeting and implementation.  Strong oral and written communication skills.  Strong knowledge of project management techniques such as scheduling of project modules, critical path, and adhering to project time-lines.  Ability to lead and direct a group toward a defined goal.  Must be self-motivated and self-managed with strong follow through on all phases of projects.
 Technical Knowledge & Skills:



Must have demonstrated strong skills in project management.

Must have strong organizational and planning skills.

Must have strong interpersonal skills to interact with project teams and multiple departments and vendors to achieve project objectives.

Must have strong capability for meeting project time lines and budget requirements.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382995]]> Thu, 19 Jan 2012 14:00:00 GMT 2110052-Providence-Administration
The Manager of Work-Out and Greenbelt is responsible for building the Continuous Improvement capability of the organization, to be evidenced via successful target achievement (sessions, participants, and benefits), Facilitator accreditation and increased continuous improvement via colleague engagement.
His/her goal is to build an organization that understands the principles of Work-Out, the cultural changes that it is trying to achieve, the technical Work-Out tools that are relevant to their role and also in developing leadership skills that ensure such changes are sustained.
They are also responsible for driving the Greenbelt Program and developing the more technical and statistical skills in driving Continuous Improvement. Delivery of Work-Out Facilitator and Champion training to colleagues in all divisions. Ownership and maintenance of all Work-Out training materials – developing new modules as required in partnership with UK CI colleagues.
Ensure appropriate Americanization of all materials. Delivery of Work-Out advanced tools training /coaching and high level overview training to ensure awareness and knowledge of Work-Out is available at all levels of the organization. Ownership of skills matrices for Facilitator accreditation. Track and report progress against overall capability building goal. Ownership and administration of Work-Out program.
Working with Work-Out Leaders to ensure full understanding of the process, delivery of the process and performing audits to ensure quality of results. Tracking and completion of monthly results reports and dashboards to demonstrate progress against targets. Delivery of Greenbelt training and mentoring of Greenbelt participants through project delivery and accreditation. Monthly communications and recognition to promote program across footprint.
Leadership Accountabilities:
Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.
Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.
Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.
Team Development: Create, plan and implement activities that will support the development of team members.
Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.   Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Experienced facilitator, capable of delivering training to all levels of the organization with confidence
Experienced developer, capable of continuously improving current offerings and designing new offerings based on customers’ needs
Demonstrated ability to manage multiple competing work streams simultaneously, prioritizing work as appropriate
Demonstrable experience of developing strong relationships with others, specifically with Senior Leaders – able to interact and collaborate at all levels
Strong interpersonal, oral and written communication skills
Competent use of Microsoft Office, PowerPoint, Excel, MS Visio, Word and Minitab
Proven track record of delivery to time, cost and quality standards
Strong Work-Out/Continuous Improvement expertise preferred
Lean Six Sigma Black Belt Certified or trained
Enthusiasm and energy and Tenacious
Masters degree preferred with and/or 5 years experience in lieu of degree
5+ year’s Change Management
Significant exposure to Work-Out
Greenbelt and continuous improvement initiatives
5+ years Reporting
Familiar with matrix management techniques
Understanding the importance of team strength & collaboration
5+ years Influencing
Demonstrable track record in managing and influencing senior stakeholders enabling effective change delivery
5+ years Learning & Development experience
Knowledge of and experience using adult learning principles
Experience using course design and development techniques and familiarity of needs assessment best practices.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382996]]> Thu, 19 Jan 2012 14:00:00 GMT 2110038-Providence-Administration
 
Provide administrative support to the loan originator while providing world class customer service to internal and external customers. Handle multiple tasks such as filing, entering loan application data, scheduling meetings, calling various departments to ensure smooth processing of individual loan files. Contact customers regarding required loan documentation and prepare for loan officer review. Gather files for weekly pipeline review with mortgage processor and provide the status of each file. Obtain necessary information related to outstanding conditions on loan files. Required to complete and submit cross sell report on a weekly basis.  Assist with maintaining customer database via Loyalty Express system.  It will be necessary to review Projection Reports twice a month. Follow-up on leads that are provided and track progress.  Order marketing materials and print necessary flyers for the loan officer to utilize when meeting with referral partners. Provide a list of prioritized items necessary for the loan officer to complete on a daily basis. Serve as a back up to the Loan Officer while they are out meeting with clients.
 

Qualifications

 
Minimum 3 years residential mortgage experience.


Excellent verbal communication and interpersonal skills.


Ability to meet deadlines while prioritizing a changing workload.


Proficient in Word, Excel, Outlook & PowerPoint.


Successful candidate must meet and comply with all requirements for Mortgage Sales Assistant's set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS
 

Hours and Work Schedule

Hours per week: 40


Work Schedule: Monday - Friday 8:00AM - 5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382762]]> Tue, 10 Jan 2012 14:00:00 GMT 2089492-Illinois-Corporate
Position Summary:


This person will be responsible for teaching employees the skills and knowledge needed to perform their jobs.  This person will assist in the development of curriculum for training and documentation of CCOISC policies and procedures.  He or she will evaluate and monitor the progress of employees participating in training.  Thetrainer will also evaluate training materials and classes in order to make any necessary changes.
Responsibilities:


• Deliver training to CCOISC Operations, Phonebank, and Financial Consultants


• Assist in the developing of new training materials and courses


• Confer with management to determine training needs


• Initiate and implement revisions to training materials based on feedback


• Assist in the documentation of policies, procedures, workflow and other reference materials for CCOISC


• Adapt and present training appropriate for Operations, Phonebank and Sales Team


• Expand areas of knowledge in order to teach new subjects


• Enhance material by leveraging technology and building information on-line


• Perform other duties as assigned
 

Qualifications

Skills/Qualifications:


• College degree


• Prior training experience


• Minimum of three years of industry experience


• Excellent presentation, communication, writing, and project management skills


• Knowledge of tax, retirement, annuity, insurance, brokerage and mutual fund issues


• Strong PC Skills


• Series 7,63 and ability to obtain 24 within 120 days
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382759]]> Mon, 09 Jan 2012 14:00:00 GMT 2086634-Providence-Administration
Performs diverse, advanced administrative duties and manages tasks for multiple executive managers.  Support may include a variety of administrative and clerical duties to include meetings/events planning, calendar management and project related work.  May perform ongoing maintenance to various data bases and generate reports.  Prepares, reviews, and composes correspondence, routine forms, travel expenses and payment requests.  Coordinates internal and external meetings and conference calls as well as travel arrangements. Assist in projects that require research, data collection to maintain / prepare reports or spreadsheets.  Respond to emails and inquiries in a timely, professional manner.  Answer telephones, fax, overnight shipments and department mail and maintain department supplies.  Other administrative duties as assigned.
 

Qualifications

Experience with retail banking sales process and reporting methods including retail and consumer finance products. Ability to understand sales reports and extract data to present in a user-friendly manner. Experience coordinating training sessions and managing partnerships with vendors and contractors.
Demonstrated expert profieciency in MS PowerPoint, MS Excel and MS Word


Demonstrated excellent written, verbal and communication skills


Ability to juggle multiple priorities with identical due dates


Excellent customer service skills


High School or equivalent (GED), Associates preferred


Minimum of 4 years in Administrative Support Position
3-5 Years Executive Administrative Experience
Ability to Maintain Confidentiality
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381598]]> Tue, 27 Dec 2011 14:00:00 GMT 2062371-Illinois-Corporate
Lead project management effort to develop product development initiatives as assigned by department manager. Facilitate engagement of required stakeholders and thorough / timely review to ensure high quality output and reasonable time to market.
Ensure products assigned are current with investor guideline changes and are accurate and thoroughly explained in program guide. Provide support as needed to sales and operations in interpretation of those guidelines. Work with specific investors related to product responsibility to ensure communication is timely.
Provide guideline interpretation and impact to systems liaison in support of creation and maintenance of new/existing products as it relates to loan origination system and Custom DU.
Create and update product descriptions ranging from state housing agency, GSE, correspondent, and portfolio products.
Evaluate competitive needs for sales while balancing risk appetite for portfolio or investors and assist in determining profitability and incremental volume impact.
Lead special projects for the Secondary Marketing department as assigned leveraging the various expertise required in the qualifications that could include a combination of product, operational and pricing knowledge.
Provide technical product knowledge assistance to marketing in support of product training to loan production and operations staff.
Track product guideline changes and updates against project plan and timeline.
Communication of product status and information to residential mortgage colleagues.
Identify product risks and create risk mitigation plan.
Act as a liaison between product development and residential mortgage department colleagues.
Provide support in the design of Custom Desktop Underwriter rule sets and products.
Provide support in the testing of products in LOS and CDU.

Qualifications

Minimum 10 years mortgage banking experience with minimum 5 years secondary market experience with focus on mortgage product and project management to include product development, investor relationship management and portfolio management.  

Some knowledge of pricing required with an ability to identify risks and profitability opportunities within products.  Able to identify market opportunities to maintain or achieve competitiveness for sales force.

Product Rule and guideline interpretation and communication experience a must.

Mortgage product experience required, equity product experience preferred.

Mortgage operational background required.  Sales exposure preferred.

Project management is key including process improvement, working with other departments and SMEs to coordinate and implement new products, product changes or special projects.

Ability to work independently as well as with team comprised of members from across all secondary market residential mortgage departments.

Manages time well.

Ability to multi-task.

Excellent customer service skills.

Excellent organizational and communication skills.

Demonstrate accuracy and thoroughness

Able to adapt to changes or unexpected events.

Working knowledge of all standard Windows and Microsoft Office software a must. 


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382526]]> Thu, 22 Dec 2011 14:00:00 GMT 2055331-Richmond-Administration
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own.  Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.

May be required to provide input to business strategy and prioritization of Program Portfolio.  Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.

Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program. Progress business developments in partnership with key stakeholders.

Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. Deputize for Program Manager as required. Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.   Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

High School or Equivalent, Bachelor Degree preferred, PMI Certification preferred


In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential


Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Flexibility to work on a variety of projects and teams within Business Change Management


Ability to assume senior project manager role as necessary


There may be a requirement for travel within the US


Self thinker able to work through issues and escalate only when appropriate


Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition


Maximize the customer experience and minimize risk and cost of change


4-6 years Project Management, Previous Experience as Project Manager advantage


5-7 years Project Environment, Previous Project Environment advantage


5-7 Citizens Business Services, Previous Citizens Business Services advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381993]]> Wed, 21 Dec 2011 14:00:00 GMT 2055321-Providence-Administration
Underwrites complex CRE projects and complex sponsors.   Prepares accurate, well organized analyses of various commercial borrowers (including financial statement spreading as required). May be assigned to large exposure and/or complex borrowers (existing and new). Completes written summaries of related industry issues. Prepares relationship data on commercial customers/prospects and accurately identifies total bank exposure. Assists with managing the existing portfolio of customers through verification and analysis of financial and collateral information. Ensures that satisfactory risk profile is maintained. May accompany Relationship Manager when servicing clients. Administrative duties as needed.

Qualifications

Minimum 4 - 5 years experience supporting business units preferably with CRE complex sponsors/ projects.
MBA preferred
Financial analysis and modeling experience necessary
Prior accounts payable experience
Customer satisfaction focused
Energetic and detailed oriented
Proficient in Microsoft Office
Effective communications and influencing skills

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381737]]> Tue, 06 Dec 2011 14:00:00 GMT 2014355-Washington-DC-Corporate
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams OR manage large projects on own.  Likely to be working direct for project sponsor or for Program Manager with limited supervision.


Ensure the sponsor's business requirements have been clearly defined and documented


Define the scope of the project, own and manage project goals, risks, issues and resources


Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer


May be required to provide input to business strategy and prioritization of Program Portfolio.  Manage research to determine and quantify options solutions to meet strategic fit


Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor


Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor


Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed


May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project


Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance


Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program


Progress business developments in partnership with key stakeholders


Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle


Deputize for Program Manager as required


Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process.


Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Responsible for formal performance review process of project staff


Ensuring the project deliverables are capable of achieving the benefits defined in the business case


Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens
 

Qualifications

Bachelors level degree required


2-3 years previous experience as a Sr. Project Manager advantage


4-6 years previous experience as Project Manager advantage


7-10 years previous Project Environment advantage


4-6  years previous Citizens Business Services advantage


In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential


Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Flexibility to work on a variety of projects and teams within Business Change Management


Ability to assume senior project manager role as necessary


There may be a requirement for travel within the US


Self thinker able to work through issues and escalate only when appropriate


Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition


Proven track record of end to end delivery to time, cost and quality


Flexibility to work on technology, change and business process projects


Organizational awareness required


Maximize the customer experience and minimize risk and cost of change


Proven track record of end-to-end delivery to time, cost and quality
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
378758]]> Sun, 20 Nov 2011 14:00:00 GMT 1697484-Providence-Administration
Provide confidential reliable and comprehensive administrative and office management support for Head of Reward – Citizens Financial Group and CFG Reward team, as needed.   Access to confidential and sensitive information.  Supports the preparation of Executive Committee presentations, distribution of confidential documents, basic data/information reporting, routine forms, travel expenses and payment requests.  Coordinates internal and external meetings and conference calls.  Responsible for maintaining calendars, arranging domestic and international travel and responding to e-mails and phone inquiries in a timely manner.   Role holder may be responsible for performing a variety of administrative and clerical duties that support the team. The role will require incumbent to manage multiple projects simultaneously. 

Qualifications

Superior ability to interact with global and regional Executive Management and HR Partners

Ability to maintain the highest level of confidentiality and display sound judgment

Ability to handle sensitive material concerning the organization and the executive’s role both inside and outside  the organization

Demonstrated ability to multi-task in a very fast-paced environment; prioritize, and prepare in advance.


 
Ability to take the lead and work independently; proactive; independent thinker.
Change agent, team player, consensus builder, works well up and down the organization
Passion for accuracy, efficiency and innovation.

Expert degree of proficiency with MS Office products including Excel, PowerPoint, and Word.

Strong presence and competence

Solutions oriented 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381886]]> Wed, 16 Nov 2011 14:00:00 GMT 1973727-Providence-Corporate