http://cfgcareers.com/careers/cash-management-and-international-jobs en
Provide world-class service to both internal and external bank customers in an incoming call center environment. Must demonstrate advanced problem solving skills, customer complaint management and the ability to utilize all resources available to resolve all Dealer and Customer issues as they arise. Must develop and maintain a strong working knowledge and understanding of all aspects of the Indirect Lending process. Primary responsibilities will include, but are not limited to; receiving inbound calls to answer all questions and address all concerns as they relate to the Indirect Lending process, provide on the job training to new employees within the department. Will resolve issues and complaints relating to contract funding, missing automobile titles, processing loan payoffs, and customer statements. Will also be responsible to refer all issues handled outside of the Dealer Servicing group to the appropriate department for resolution. Work with Dealer personnel, Sales Representatives and Customers in order to achieve a high level of customer satisfaction by ensuring the Indirect Lending process is completed as quickly and efficiently as possible. Must adhere to established problem resolution processes in order to ensure satisfactory resolution will be achieved while adhering to all bank policies and guidelines following procedures put forth in the RBS Complaint Management Program using the Customer Care Database. Agents will offer assistance and guidance to the Dealers and Sales Representatives so that they achieve a greater understanding of all aspects associated with the Indirect Lending process as well as all policies and procedures. Agents will also be required to assist other areas within the Automobile Finance department as needed.
Assure support all groups of the operations processes during peak times.

Qualifications

High school graduate or equivalent.

Must be able to work in a fast paced, high stress environment.

5 years of customer service experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Tuesday - Saturday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
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