http://cfgcareers.com/careers/general-services-jobs en
HR outsources services to approx 150 vendors and this role is accountable for managing a number of them working collaboratively with the Policy/Process owner responsible for the service being provided by the vendor. 


 
The position will:



Provide centralized expertise and guidance on the Group Policy Framework Contract Management Policy Standard

Ensure effective and consistent Contract Management activities in line with the Group Policy Framework Contract Management Policy Standard   

Work closely with Procurement Services to ensure robust contract management

Work with HR COE’s to identify any gaps within Contract Management activities and suggest remediation, as required and appropriate

Support strategic direction of the service requirements

Actively engaged in the Vendor selection, renewal & termination processes

Active participation in contract negotiation process

Manage, monitor & support continuous improvement activity with suppliers as applicable

Monitor and measure appropriate operational Key Performance Indicators for selected contracts

Manage contracts on an on-going basis in a risk and value based model

Manage Third Party Assurance,  Information Security and other Corporate Governance requirements

Manage ongoing issue resolution

Contribute to enterprise level reporting for each applicable contract

Support budget process

 

Qualifications

Experience of managing multiple stakeholders, both internal & external


Experience of managing vendors. Experience of HR vendors including Benefits would be advantageous but is not essential


Experience of working with and understanding HR business issues and organizational sensitivity.


Experience of contributing to projects incorporating people, budgets and benefits.


Business focus and acumen including financial & budgetary analysis.


Ability to interact, communicate and collaborate with a range of professional colleagues (e.g. HR policy owners and functional specialists as well as Procurement Services.


Excellent Continuous Improvement and innovation ethos.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383155]]> Tue, 24 Jan 2012 14:00:00 GMT 2124273-Providence-Corporate
Manages the relationship and expectations of the Divisions and legal entities

Measures and communicates the resiliency risk position of the division

Drives change programs and actions within the Division to meet policy owner expectations

Accountable for the delivery of Business Continuity, IT Continuity and Work Area Recovery products and services to the Division, which extends to all facilities, operations and technology areas covering physical and electronic data including internal, customer and employee related information, building, and business processes

Acts as DPSO as required

Accountable for input to the Enterprise-wide Business Continuity Plan

Protects the region from prolonged business interruption due to facility and technology outages

Shapesthe agenda with a division in line with Regional and Group frameworks.

Contributes to the assessment of off shored operations resiliency consistent with US regulatory requirements and Americas governance and oversight program

 The DRO is accountable for understanding, communicating and ensuring compliance with the regulatory requirements in Americas.  This includes communicating policy and driving change in order to meet existing and any new requirements.
 The DRO leads and manages a diverse team of Business Continuity, IT Continuity, Work Area Recovery and Crisis framework specialists through direct and matrix management. They will also be a key member of the DRO Senior Leadership team, helping shape the overall direction of the function within the region.
 The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximise the effectiveness of the role, in addition represent the Division where appropriate with local regulators and on external global bodies for opinion forming, influencing and sharing of best practice.
 

Qualifications

Significant business continuity, IT continuity and work-area recovery experience

Good understanding and proven track record of working in Resiliency within the Financial Services industry

Familiarity with Resiliency Maturity Models

Understanding of the global Resiliency Standards and Resiliency best practice

Policy and regulatory management experience, including GLBA, FFIEC guidelines, interagency guidance

Leadership of a multi-location team based in North & Latin America

Influencing at senior organisational levels, up to and including, Executive level

Working with a broad range of business units across the RBS Group or other Global organisations

Proven experience in driving change

Excellent communication skills both written and verbal


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382831]]> Wed, 11 Jan 2012 14:00:00 GMT 2092347-Providence-General-Services
It takes a lot of things to make up a good bank. Good ideas. Good practices. Good execution and more than anything else: good people. At Citizens Bank we believe a highly engaged, diverse team of colleagues will deliver an exceptional experience for our customers. This is your opportunity to be part of our team.
It’s a unique time – having gone through an extraordinary period in our long history we are now delivering a renewed strategy. Procurement Services is playing a significant role in the Citizens journey. Having been consistently recognized as global leaders in supply chain management, our capability and solutions are in more demand than ever, delivering value to our customers and businesses in the Americas and globally as part of RBS.
Leaders with World Class drive and ambition will find opportunities to make an important contribution to the Citizens and RBS strategy and future success. 
Specific Responsibilities:
•Define the eSourcing event strategy to maximize value for the Group across all areas within remit and ensure that all business-critical supply chain projects are delivered on time.
•Lead Group strategies and processes for broadening the scope, scale and influence of RBS eSourcing activities, including the development of opportunities with the Group’s suppliers and business partners.
•Provide eSourcing support to Sourcing Group Managers.  Build and run eSourcing events.
•Responsible for supplier management of eSourcing events.
•Drive the increased utilization of the eSourcing platform in the Americas across the sourcing area spend base through the education and involvement of all members of the sourcing teams and Business Partners.
•Facilitate and challenge the sourcing teams on eSourcing applicability and throughput to constantly develop and widen utilization across the Group.
•Responsible for maintaining and driving RFP to auction conversion pipeline to capture all potential opportunities.
•Utilize e-Sourcing technology to continually improve the efficiency and effectiveness of Procurement Services
• Development and promotion of eSourcing best practice and values.
•Accountable for delivering commercial benefits against scheduled annual e-Sourcing pipeline.
•Drive adoption of strategies to maximize auction savings for the Group.
•Manage and develop the end-to-end eSourcing process (RFI, RFP, Auctions etc).
•Coordinate with global eSourcing teams to share learnings and assure consistency of approach
•Build excellent relationships with key internal business partners.
 

Qualifications

Bachelor’s Degree required. 
•5-7 years of relevant sourcing experience and in-depth experience as a member or leader of an eSourcing team.
•Knowledge of existing eSourcing platform technologies and providers and ongoing developments in the market.
•The ability to demonstrate highly developed influencing skills and confidence to challenge at all levels.
•Strong commercial awareness.
•Previous experience of project management.
•Innovative / Creative thinker.
•Ability to work under pressure with a high degree of efficiency and accuracy.
•Ability to take initiative and work on own or as part of a team.
•Ability to plan and prioritize workload.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382321]]> Tue, 13 Dec 2011 14:00:00 GMT 2034327-Providence-General-Services
This Sourcing Group Manager will focus on the Telecommunications category which includes all voice and data networks, hardware, software and services.  You will work with your colleagues on the Global Network Team and the global Procurement team to ensure that we optimize value from our suppliers.
You will be responsible for developing and implementing sourcing strategies in conjunction with technical leaders within RBS Citizens N.A. and across the RBS Group’s Americas brands. You’ll combine your knowledge of supplier management tools and techniques with well developed influencing skills to deliver greater value to the Group. 
 Your knowledge of large, complex outsourcing arrangements is essential as you will be responsible for overseeing the activities of a strategic outsourcing vendor. 
 You will be responsible for developing Vendor Management strategies for key suppliers that will drive continuous improvement and incremental value from the relationship year-over-year.
Your ability to influence and lead business change will be demonstrated by a proven track record in the successful implementation of complex supply chain / strategic sourcing deals.  Strong commercial acumen and specific knowledge of Telecommunications equipment and services markets is essential.
 

Qualifications

Bachelor's degree in business or relevant technical field required.

At least 5 years relevant experience with a Fortune 500 organization managing the sourcing of Telecom/Networking commodities.

In depth experience negotiating carrier contracts for voice and data services.

Thorough knowledge of contractual terms and related legal principles and experience with negotiating such.

Senior-level contacts with the dominant telecom carriers (AT&T, Verizon) and equipment providers (Cisco, Avaya).

General understanding of voice and data network architecture and technical tradeoffs.

Demonstrable understanding of supplier management in a multi-dimensional business environment.

Experience building and improving on relationships with strategic suppliers.

High level of understanding and application of financial and management accounting principles within purchasing.

Highly developed negotiation skills applied in complex negotiations within the Purchasing cycle.

Ability to plan and prioritize workload.

Ability to work under pressure with efficiency and accuracy.

Ability to communicate clearly and succinctly with all levels of management up to executive level.

Broad understanding of contract management techniques through effective management of contractual performance.

Working knowledge of Sourcing platforms (Oracle, Ariba, etc) and experience with on-line tenders.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381513]]> Wed, 02 Nov 2011 16:00:00 GMT 1919382-Providence-Corporate