http://cfgcareers.com/careers/global-transaction-services-jobs en
Senior Implementation Manager (IM) is responsible for all aspects of cash management product/service set-up for new and existing clients of GTS Solutions US.  Acting as a central point of contact for the client, the IM coordinates with required internal partners (i.e., legal, product, operations, technology, risk, and sales) to ensure delivery of products and services is completed within agreed upon timeframes, with full ownership of end-to-end process from client commitment to revenue generation.



Provide best in class client experience for on-boarding by effectively managing internal and external client expectations. Manage deliverables from GTS team including requirements from Sales, Product, New Account Setup Unit (NASU), GTS Operations, and Client Services.  Serve as a point of escalation on behalf of the client to ensure timely issue resolution.

Maintain a current portfolio of client implementations, monitoring requests in queue to ensure aged items are escalated on a timely basis.  Expertly manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.

Provide feedback and advice on modifications of GTS products and proactively identify and communicate process improvement opportunities.

Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies.

Provide support to team colleagues as required.  Always live the Credo:  Customers, Colleagues, and Community.

Responsible for the quality and timeliness of all project deliverables as well as the implementation of relevant project management practices (status reporting, issue tracking etc). Escalate implementation delays and missed SLAs as appropriate.

Facilitate implementation kickoff with client (in-person, via teleconference, or via email as required) to review implementation project plan, roles and responsibilities, and timeframes; regular communication with client and GTS Sales to update status and address issues.  Utilize project plans for managing implementations.

Proactively participate in sales support activities, e.g. client presentations and proposals when needed.

Perform post-implementation satisfaction, product usage, and customer billing reviews and provide feedback to GTS Sales.

Maximize revenue opportunity by referring client opportunities to Sales that are identified during the on-boarding process.

 

Qualifications

Detailed knowledge of cash management products and an understanding of the sales process and the client need that drives usage of these products. (Min of 3-5 yrs experience)

Strong written and verbal communications skills.  Must be able to adapt and tailor message to particular audience (Sales, Product, Operations, and Client).

Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience (Client and Sales)

Strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment. (Min of 3-5 yrs experience)

Ability to develop relationships with business partners to ensure objectives are met and client has best possible experience.

Proficient with workflow tools:  SalesForce, PACMan, MS Project, MS Excel, etc.

Must be able to work under minimal supervision and work well under pressure.

Ability to work well with product management, sales, customer and technical system staff to resolve issues and problems.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383336]]> Mon, 30 Jan 2012 14:00:00 GMT 2136810-Philadelphia-Global-Transaction-Services
 Manages 2-4 like product solutions in a comprehensive front to back approach

Recommend and drive increased growth and profitability of an individual product based on client needs.

Responsible for driving growth for assigned product. Product Revenue. Penetration/usage. Focus on existing product /enhancements.

Build critical partnerships with key business lines (Sales, Business Services, RMs).

Senior subject matter expert in terms of industry focus/market competition for the product set.

Responsible for understanding the impact of regulatory changes to the product set and driving the necessary modifications to ensure compliance.

Works with Product Analyst to ensure all components of client readiness, and colleague readiness (pre-launch activities which require participation from multiple stakeholders – Sales, Implementation, Client Services, Business Services, Marketing, etc.)

Receivables Product Mgmt required knowledge/experience

             -Remote Deposit Capture
            - Image Cash Letter
           - Vault, Coin and Currency
           - Wholesale Lockbox
          - Retail Lockbox
        - Integrated Receivables Mgmt (presentation/mgmt of receivables information  via online channel/window)
 

Qualifications

 BA/BS, MA or MBA preferred

Ability to communicate at senior levels within a large organization

Broad and deep experience with treasury and cash management products and services

Understanding of the operational and service sides of the business, as well as markets and financials

Ability to communicate at all levels within a large organization

Demonstrated understanding of product development life cycle

Proven ability to translate business needs for the benefit of Sales and our clients

Strong analytical skills/financial acumen

Demonstrates the ability to create strategic plans and lay out a strategic course of action to drive future business growth for a specific product

Self starter: forward thinking, not reactive

Has a detailed understanding of the client needs that drive product usage and utilizes that information to differentiate CFG

Demonstrates the ability to translate client needs into marketable product features

Builds strong and effective relationships within RBS/CFG.

Develops, implements and communicates measures of product quality and performance with buy-in from partners

Possesses in depth understanding of competitors and competitive position and uses that information to recommend competitive advantage

Possesses in depth understanding of revenue drivers and effectively utilizes revenue drivers to drive higher levels of growth

Possesses in-depth and comprehensive information about a particular product

Expert in the delivery, market value and industry position of a product

Displays positive, can-do attitude


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383317]]> Mon, 30 Jan 2012 14:00:00 GMT 2136797-Chicago-Corporate
Please note that the employing entity for this position is RBS NV.
The main responsibility of an Implementation Manager is to ensure that the products and services sold to clients by the Sales Team are properly implemented in a timely fashion to ensure that revenue related to these products and services is realized as quickly as possible.
To manage a portfolio of customer projects of varying complexity, each covering the entire span of milestones and activities from advising Sales up to and including the hand-over to Operations and Client Services.  A part of the process will also include project evaluation and lessons learned.  The Implementation Manager will help define, plan and execute the delivery of customer solutions in close partnership with the client, the Sales person, the Proposal Team, the Sales Team Leader, the Client Service Department (including the groups within Client Service  supporting the implementation, such as Delivery Channel Services, Channel Integration and the Documentation department), as well as with Credit.  His/her focus (beyond the actual implementation) will be to improve the efficiency of the process and further the timely conversion of mandated to booked revenue.  The continuing goal will remain improving time to revenue.



Execute the project management processes (structure, plan, control, assess, report, conclude).

Consult with the Sales person, Proposal Team and Relationship Bankers with regard to scope, (technical) feasibility, cost, quality and risk of the solutions offered to the client.

Participate in pre-mandate assistance with Sales (Proposals, Client visits).

Consult with Delivery Channel Services, Channel Integration, Operations, Product Management, and the Documentation department to plan for and obtain qualified resources for the implementation “team”.

Assemble the implementation “team” and ensure the project communication processes as well as roles and responsibilities are well defined.

Develop detailed project plans and/or plan of approach documents, validate revenue forecasts, complete required reporting using an internal tracking tool ( GTS Pipeline) as required; determine impacts and timelines as changes occur giving status updates to all relevant parties. 

Conduct regular project status meetings with internal as well as client representatives to monitor the progress of projects, elevates key issues to the appropriate channels.

Perform post-implementation reviews to determine improvement needs in the implementation process.

Often responsible for projects outside the direct scope of and actual implementation which will help improve and further our business.

 

Qualifications

Bachelor's degree or 7 years experience

Minimum 4 years Project Management experience

Treasury Operations experience

Client focused with excellent customer service skills

Computer literate (windows, e-mail, internet, MS-Project, PowerPoint)

Good communication skills both written and oral

Strong presentation skills

Ability to communicate effectively with all levels of client contacts (including Senior Management)

Good Level of Product knowledge of payments / collections / electronic banking / liquidity structures

Entrepreneurial in style, driving aggressively for bottom-line improvements and delivering revenues in a cost effective and timely manner

Team player - developing and maintaining effective relationships based on understanding of other people’s perspectives and interests (within as well as outside the organization).

Market orientation (displays comprehensive awareness of market and technological developments and uses this knowledge effectively)

Decisive

Global perspective, ability to operate successfully as part of the global team

Excellent English

Good influencing and negotiation skills

Good analytical skills

Good knowledge and understanding of the RBS N.V. GTS infrastructure


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383072]]> Thu, 19 Jan 2012 14:00:00 GMT 2110033-Jersey-City-Global-Transaction-Services
The incumbent will develop and manage Trade Finance relationships with multinational corporations or financial institutions with complex and sophisticated trade finance needs.  The Senior Global Trade Finance Advisor will be aligned with a team of relationship bankers to aggressively develop traditional trade, trade finance and supply chain financing solutions which deepen the existing client relationship with the bank and position the bank as a key strategic partner in meeting the client’s international trade and working capital needs.  This position may cover additional industry sectors/clients and provide support/mentorship to other GTF Advisors.
Key Responsibilities:



Strongly demonstrate ability to understand a client’s working capital needs and to convert that understanding into value added solutions that are strategically important to the client and the bank

This position will be responsible largely for industry sectors and/or may include very large corporates as well as platinum, silver and gold clients of the Group who are typically managed by the GBM division.

Aggressively drive new business acquisition by deep selling Trade Finance solutions to existing un/under-penetrated clients and acquiring new clients within the targeted industry sector

Manage existing relationships to ensure client satisfaction and retention while maintaining appropriate returns

Ensure appropriate structuring of trade related solutions to meet all risk related requirements of the bank

Develop strong knowledge and understanding of the assigned industry sector and clients/prospects within that sector

Work in partnership with Relationship Bankers and other product group salespeople to develop strategic account plans and to drive business acquisition efforts

Work closely with cross-functional business partners (Trade Advisory, Implementations, Product, Service, Manufacturing, Network partners) to deliver solutions to the client

Identify and communicate opportunities for additional cross sell of other GTS products (domestic cash, international cash, deposits, FX, merchant acquiring, etc.)

Represent the bank at industry conferences, road shows, seminars, etc.

Deliverables:



The incumbent must maintain a high level of credibility and be viewed as a trusted advisor and “subject matter expert” both with clients and inside the bank

Develop and deliver presentations and proposals to internal and external clients

Provide input to Marketing and assist with development of materials, standard presentations, etc.

Work to maintain/improve Global Trade Finance’s standing in TRI*M survey, industry polls, etc.

Manage sales pipeline to deliver consistent performance against metrics (mandates won, pipeline turnover, etc.)

Generate a minimum of $1.25mln in new GTF revenue annually

Build strong working relationships and collaboration with Relationship Banking teams



Incumbent will provide input to various decision-making authorities within the bank (i.e. capital and credit committees)

Participate in committees within the business and across business lines, recommend and implement changes to policies/procedures

Make pricing recommendations based upon full understanding of market dynamics and client needs

Full responsibility for planning effective calling effort in conjunction with relationship banking teams

Prudently manage expenses within guidelines of Group
 

Qualifications

8 to 10 years of experience in developing creative, value added credit related solutions to clients in trade, lending or structured trade finance


Proven track record of new business generation and achievement in Revenue growth targets


Strong understanding of Credit, Traditional Trade, Trade Finance and Supply Chain solutions


Strong and aggressive sales/business development skills


Strong call planning, pipeline management and execution capabilities


Ability to quickly establish high credibility with internal business partners and client.


Self Motivated/Self Starter Individual


Strong advisory and consultative skills


Leadership and effective communication skills


International work experience is a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382084]]> Thu, 22 Dec 2011 14:00:00 GMT 2055335-Boston-Corporate
To proactively contribute to the establishment of RBS as a top 5 Global Transaction Bank within the FI Sector.

To be supportive in the development of a FI Sector Transaction Services business which is complementary to the overall Global Transaction Services strategy.

Provide leadership to Financial Institutions Global Transaction Services (GTS) staff in the Americas.

Drive exceptional performance in order to maximise growth in volumes, revenues and profitability from Financial Institutions.

Monitor that the domestic and international FI transaction services capabilities complement each other and meet the requirements of the combined Financial Institutions client base.

To develop a culture of teamwork with FI’s Global Transaction Services Country Heads globally.

Work closely with GBM client facing Financial Institution coverage teams in the Americas region to grow the FI related Transaction Services business and to manage relationships with FIs where the FI Coverage team do not currently provide coverage.

To develop and maintain the international network capabilities of RBSG through agent and partner bank agreements as necessary.

Lead and develop a team of FI GTS staff based in the Americas.

 Build a first class sales force which can maximise the value of client relationships.

Proactively contribute to GTS remaining at the forefront of Transaction Services through the continual support in the development of both global and local products which meet both current and future needs of Financial Institutions.

Develop strong working relationships with GTS product heads and contribute, wherever possible to product development strategy as it relates to FIs.

Deliver the Americas Financial Institutions budget in terms of revenues, costs and net profitability in line with balance sheet parameters for the FI’s business.

Develop strong working relationships with Financial Institutions coverage teams to promote the client opportunities in respect of the Global Transaction Services product suite.

To manage relationships with FIs where the FI Coverage team do not currently provide coverage.

Engage with Citizens to ensure that GTS is providing the necessary level of product offering to their FI’s client base.

Optimize the network capabilities of RBSG primarily in the Americas by establishing partner bank and / or agent bank relationships.

Ensure full compliance with regulatory requirements and credit / operational controls.

A fully functional Transaction Services proposition for the FI sector in the Americas.

Delivery of stretching Financial targets within acceptable risk parameters.

A client driven, solutions based business which maximises cross sale opportunities to increase both revenue per client and revenue per employee.

A Top 5 presence in industry surveys within the Financial Institutions sector in the Americas region.

Innovation within the workplace to enable GTS to be at the forefront of future client requirements, including client service.

Be an active participant in industry / regulatory forums.

Be a collaborative member of the Global Transaction Services Management Group in the Americas.

Implement a structure and select a management team appropriate to manage the Americas business.

Supervise direct reports and their activities effectively.

Support and encourage staff development by agreeing objectives and training requirements and reviewing these periodically.

Ensure adequate succession plans are in place for the FI’s business in the Americas.

Ensure management processes are in place to monitor performance and competence and capability of employees.

Ensure business has effective structure and resources.

Ensure effective communication with leadership, management and employees.

 

Qualifications

Transaction services experience in the North American FI Sector with a market leading institution.

A strong track record of developing and cultivating client relationships.

Excellent leadership and people management skills.

Proven credit and operational risk acumen.

Able to operate at Senior Management level with Global and Regional peers and stakeholders.

Demonstrable team player in a senior management context.

A high level of external credibility within the FI market in the America’s.

Experience of managing a diverse multi-geographic sales force.



Understanding of the current and future drivers of Global Transaction services

Knowledge of the Transaction Services product Suite

Relevant exposure to the Financial Institutions Sector



A broad and current knowledge of the payments market and workings of local clearings in the American market.

A broad and current knowledge of inter and intra regional Trade flows.

Knowledge of current regulatory and political affairs in relation to the GTS product suite.  

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382471]]> Mon, 19 Dec 2011 14:00:00 GMT 2047117-Jersey-City-Finance
The RBS group incorporates a diverse range of businesses, and an impressive portfolio of leading brands. Together, they span the globe and extend to practically every corner of the financial services sector.  With a challenging year comes opportunity. As a business, RBS has a strategic plan in place to rebuild our brand, build on our strengths and take our business forward once more. As the future leaders of RBS, ambitious graduates like you will clearly have an important part to play in this process.  Which is why there’s never been a more exciting time to join!

A market leading division Created in February 2008, Global Transaction Services (GTS) is a leading, transaction banking services provider and a significant core business for RBS.  GTS is a diverse business that works with clients globally. We have an award winning product range and work with a number of partner businesses within RBS to provide a first class service. RBS is the number five transaction bank in the world with representatives in over 30 countries

We provide clients with innovative and tailored transaction solutions to help them move monies around the world, manage their cash flows and minimize the risk of dealing with importers and exporters in a multitude of countries. Our comprehensive range of services includes:

• Liquidity management


• International and domestic payment services


• Trade finance and risk management


• Merchant acquiring


• Commercial card services

Management Associate Program

Our Management Associate Program will give you an overview of the various businesses within GTS, and how they interact with the wider RBS organization. You’ll also have the chance to build and develop a network across the GTS division. In terms of specific training, we’ll expect you to develop an understanding of the technical language we use on a daily basis, and to learn about our complex suite of products.  We have a range of specific training tools to support you.

Program highlights

• Business-sponsored activities and events that create opportunities to network with RBS professionals


• The Program will be 18-24 months in duration and encompass three major components:  (1) on-the-job rotational assignments, (2) a learning and development curriculum, and (3) executive-level sponsored projects.


• On-the-job rotational assignments will consist of opportunities in 3-5 areas of the business including Business Development, Client Services, Implementation, MIS/Pricing, Operations, Product Advisory, and Sales as business need dictates. 


• The Management Associate will gain exposure to a wide range of real-life work situations to build their business knowledge. 


• Executive-level projects will be assigned to the associate as a final element of the Program.  This element is designed to give the associate exposure to critical business issues, how decisions are made at senior levels, and mentorship by executives.
 

Qualifications

Education

BA/MBA candidates with strong collegiate performance


Demonstrated track record of accomplishments

Skills and abilities

Committed to learning


Detail-oriented, motivated, and hard working individuals


Team player, communication, and interpersonal skills


Previous sales experience desirable


Customer centric focus


Ability to critically solve problems


Solid leadership abilities


Effective verbal and written communications skills


Internship or practical work experience, sales experience a plus


Motivation to succeed and seeking a long term career


Demonstrated track record of achievement


Initiative/drive


Good analytic skills


Adaptability/flexibility
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381994]]> Tue, 22 Nov 2011 14:00:00 GMT 1989291-Boston-Corporate