http://cfgcareers.com/careers/human-resources-jobs en
The Head of Organizational Effectiveness has a dual reporting to the HR Director for Citizens Financial Group and to the HR Director for RBS Americas.

The overall purpose of this role is to develop and execute Organizational Effectiveness strategies, based on the business needs of Consumer & Business Banking, Consumer Finance and Commercial Banking with matrix alignment in the US for GTS, Business Services and Group Central Functions ensuring they align to the wider Group’s Talent Framework, Leadership and Management Development proposition, Performance Management, Learning & Development Architecture, Diversity & Inclusion and Employee Engagement.

Key Accountabilities:

Identification of the individual and collective critical business drivers for Consumer & Business Banking, Consumer Finance and Commercial Banking divisions. Resultant diagnosis of learning, management, leadership and talent development needs.


Support the CEO, HRD and ExCo in the development and execution of organizational effectiveness initiatives to support succession planning, talent, diversity & inclusion, performance management, and human capital strategies and frameworks.


Implementation of divisional and Group initiatives that increase the capability of leaders at all levels.


Management of the development and delivery of a learning curriculum in line with business priorities for colleagues and managers.


Implementation of talent initiatives that enable clear identification and evaluation of divisional talent and succession bench-strength.


Develop and deliver associated talent development activities to ensure sufficient succession coverage of roles and a strong pipeline of talent.


Ensure that all leadership and talent management interventions are aligned to the Framework relating to the Leadership Journey, Leadership Development and Talent Management


Ensure all talent, and development processes and interventions, both Group and divisional, are delivered and administered in the most cost effective and efficient manner.


Build evaluation and feedback processes into all interventions to assess outcomes and the quality/value of the intervention to the business.


Work with Head of Resourcing in CFG to ensure alignment with appropriate executive and leadership assessments and on-boarding activities are in place to provide seamless transitions for executives and key leaders either new to the company or promoted from within.


Keep informed of internal and external developments in Organizational Effectiveness and incorporate best practices.


Develop best in class functional expertise for all areas of responsibility across CFG through effective communication, coaching, influencing and development.


Recruit, develop and retain top talent in key positions in OE and ensure a high performing team to deliver the programs and services of OE with the highest quality and consistency.


Manage budgets, negotiate with vendors, maintain network of relationships within HR, the business and Group OE.


Ensure compliance at all times with regulatory requirements and all RBS/CFG governance procedures.

Scope of the role:

All operational, functional and specialist training interventions and activities across the divisions of Consumer & Business Banking, Consumer Finance and Commercial Banking. 


All activities in relation to leadership, management, performance management ,employee engagement and talent development across Consumer & Business Banking, Consumer Finance and Commercial Banking


Lead complex diversity & inclusion initiative roll-out for CFG which embraces all colleagues and impacts multiple agendas across CFG functions and business lines. Locations – 13 states across USA.  CFG Colleague base of c22,600
 

Qualifications

Related undergraduate and graduate degrees and 10 or more years' experience in Organizational Effectiveness.

Essential:


Knowledge of a broad range of models for delivering learning and development strategies


Knowledge of the business and understanding of business needs.


Collaboration and influencing skills, ability to interact with and challenge business stakeholders


Results orientation, ability to solve problems and deliver practical results for the business


Good technical understanding of the divisions products, systems and market and ability to translate this into an appropriate learning agenda


Highly commercial with strong relationship building skills at all levels in the business


Ability to develop and use extensive networks


Credibility and presence to interact and influence at divisional board level.


Deep expertise in talent management, acquisition and retention,


Good knowledge and compliance with applicable federal and state laws and regulations

Desirable:


Management experience in highly matrixed organization


Ability to operate and influence at Executive pan group level with strong commercial astuteness.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383213]]> Tue, 24 Jan 2012 14:00:00 GMT 2124287-Stamford-Corporate
Reporting to the Head of Reward – RBS Citizens Financial Group, this role will act as the relationship manager on all compensation matters for Consumer & Business Banking client businesses.   Partner with business executives, their teams, and the HR Business Partner team to create a strategic compensation agenda, considering both business and HR priorities, industry pay practices, and emerging market pay trends.    This includes providing guidance, streamlined solutions and alternatives to time sensitive issues encompassing compensation design, communication, administration, and governance.
Other responsibilities of the position include, but are not limited to:
-Delivering annual plan for corporate pay programs (merit, bonus and equity programs) and business specific incentive plans
-Providing core market benchmarking and competitive assessment reviews to Consumer & Business Banking executives and HR leaders
-Contracting larger scale programs with HR leadership (prioritization, timing, resources, budget, etc.)
-Influencing when major adjustment to design and approach are needed to stay ahead of emerging needs/trends

Qualifications

Minimum of 5+ years of Reward and Compensation experience
Excellent relationship management and project management ability 
Excellent influence and communication skills at the executive level
Proven track record of managing compensation issues across multiple client groups
Ability to interpret data, identify critical issues/themes, and develops recommendations
Manage team of compensation consultants/analysts to deliver strategic compensation agenda
High degree of proficiency of Excel, PowerPoint, Word
PeopleSoft Systems experience a plus
Strong service delivery focus

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381554]]> Sun, 06 Nov 2011 14:00:00 GMT 1919379-Providence-Corporate