http://cfgcareers.com/careers/management-jobs en
Manage and coach to the overall profitability of the region. Active role in the creation and implementation of strategic direction. Act as a member of the regional team to ensure client needs are satisfied and customer relations are established. Ensure region is adequately staffed with the support of Human Resources, with qualified well-trained sales personnel.

Promote and ensure a positive work environment for employees within the region. Direct the sales and service initiative for the region. Assist in balancing day to day needs of the region with the strategic direction of Citizens Bank. Manage bank visibility/recognition in the communities within the region. Develop and maintain active relationships with business partners to identify and leverage sales opportunities.

Qualifications

Undergraduate degree preferred or equivalent work experience


5+ years Business sales development experience
3+ years experience leading a team to achieve sales results
3+ years of credit experience
Strong presentation skills, both verbal & written
Ability to work in a matrix organization and develop partnerships across business lines
Strong PC skills, both in Word and Excel, or similar software
Strong knowledge of banking deposit/credit products and services
Strong knowledge of bank operations/systems and compliance/regulatory issues

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386741]]> Tue, 22 May 2012 16:00:00 GMT 2454853-Providence-Retail
This role is responsible for developing and overseeing the implementation of Citizens Bank’s corporate-wide, public-facing Financial Education program. In addition, the incumbent will serve as the communications director within the Community Investment Division, and serve as primary liaison with corporate marketing and communications departments to ensure CRA and community needs are incorporated in those efforts.
Develop strategies on how to establish Citizens Bank in the marketplace and implement financial education programs for basic banking education (schools, community programs), and homebuyer education.
Provide leadership and oversight to all business projects relating to Financial Education programs, including analysis, feasibility studies, strategic alignment, fiscal recommendations, and resource allocation. Support projects with downstream training, policy creation, and communications.
Develop financial education training programs, primarily through partnership with appropriate vendors and non-profit organizations.
Serve as the subject matter expert and thought leader on topic of Financial Education, represent the company on various industry and subject matter forums.
Act as a liaison among executives across business lines to ensure information is communicated and the internal and external customers are supported in the most appropriate manner in order to execute the strategy.
Develop and manage the Divisions internal communications tools, including organizing quarterly team meetings.
Serve as the primary point of contact with Marketing and Communications departments ensuring Community Development objectives are included in the marketing and advertising, as well as communications plans.
Develop and maintain Community Development collateral material.

Qualifications

Bachelor Degree required, Master's Degree preferred

Communicate effectively with diverse groups and individuals.

Ability to establish effective relationships with external organizations based on clear communication, transparency and mutual understanding

Seasoned negotiation skills. Ability to collaborate and gain consensus from various differing points of view through effective compromise

Strong verbal and written skills to internal and external business partners; create written procedures, conduct group and individual presentations, communicate concepts and ideas, disseminate accurate and timely information to subordinates and peers.

Strong knowledge of the Bank’s financial products and services for the purpose of training and oversight of business referrals to various units.

An acknowledged reputation for intelligent, strong, and decisive leadership as a result of high integrity, intellectual clarity, and a passion for excellence.

Strong results orientation, which includes meeting commitments, performance metrics, and targeted and required delivery dates.

10 years of progressively responsible work experience which includes a minimum of five years in public relations or marketing functions.

Skilled in initiating, developing and managing effective relationships.

Ability to effectively lead and influence internal teams.

Persuasive and polished communicator.

Strong written and verbal communication skills.

Prepare and deliver presentations and information in both formal and informal settings to a variety of audiences.

Develop effective oral and written communications to a wide variety of internal and external constituents of culturally diverse heritages.

Incumbent has a firm understanding of demographics and can lead various strategies and outreach efforts into multiple demographic and socioeconomic markets, with an emphasis on African-American, Latino and Asian-Pacific-American communities. Incumbent may also work with non-language-reliant markets, including gay/lesbian, female and other under-represented communities.

Interpret and communicate internal policies/procedures accurately and effectively.

Establish and maintain effective working relationships as required by the job.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386760]]> Tue, 22 May 2012 16:00:00 GMT 2454842-Providence-Finance
Senior Quantitative Analyst – Property Secured Credit Risk
The Property Secured Credit Risk team is responsible for analytics, originations strategy & policy, and portfolio management for the RBS Citizens Mortgage and Home Equity lending portfolio.
The Senior Quantitative Analyst will support the design, development, and execution of portfolio risk analytics utilizing a range of analysis tools such as SAS, Excel, and Access. He / She will conduct monthly analysis of credit performance trends, ad-hoc deep dives into the portfolio, and provide analytics on credit line management strategies.
The successful candidate should be comfortable with basic SAS programming techniques, working with large datasets, and should be a highly motivated individual with a strong analytics background. Prior experience in Mortgage Lending preferred, but not required.
Details of Position Requirements
Accountabilities:
• Conduct monthly analysis of credit performance trends within the property secured (Mortgage and Home Equity) portfolio.
• Undertake ad-hoc portfolio deep dive analysis as needed, e.g. static pool comparisons, vintage reporting, etc.
• Support risk mitigation through analytics of credit line freeze / decrease strategies.
• Develop techniques to improve process efficiencies particularly in respect to data management.
• Generate status reports as requested by management and / or external stakeholders including government regulators in the US and abroad.
• Consistently integrate quality in daily work flow.
• Continually improve knowledge of analysis techniques, software, and systems.

Qualifications

• BA/BS or equivalent degree in Economics, Mathematics, Finance or related quantitative field (Advanced Degree highly preferred).
• 2+ years experience in data analysis.
• 2+ years SAS/SQL programming or other data analysis software. Comfortable working with large datasets.
• Knowledge of statistical principles required / experience with regression analysis is a plus.
• Ability to meet deadlines and multi-task in a fast paced environment is required.
• Ability to effectively manage multiple projects/tasks simultaneously with minimal supervision, meeting strict deadlines.
• Strong analytical background along with excellent problem solving abilities.
• Excellent PC skills, with in-depth knowledge of the Microsoft Office suite of products and presentation software.
• Self starter, team player and must possess excellent interpersonal, communication, and strong organizational skills.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386748]]> Mon, 21 May 2012 16:00:00 GMT 2452753-Danbury-Bridgeport-Risk-Management
Work as part of an expert fraud prevention team providing support across different fraud typologies i.e. Insider, Check-Deposit, eCrime

Hold responsibility for the delivery of specific elements of fraud prevention strategy i.e. conduct of risk assessment activity with supported areas of the business in the Americas.

Responsible for working with Fraud Prevention (FP) team Specialists regionally to provide expert fraud knowledge i.e. industry sourcing of best practices as input and advice to drive forward prevention activity.

Provide support to key FP oversight programs (i.e. ID Theft Red Flags, FFIEC) to ensure impacted businesses fulfill any compliance requirements.

Work closely with other parts of Corp Security Services as well as Fraud Operations to assess fraud trends and implement best practice in relation to fraud prevention. Help develop key performance and risk measurements and participate in associated reporting processes.


Qualifications

Experience performing analytical analysis on target data information sets to include structured and unstructured data from a variety of internal and external sources.

Minimum proficiency in MS Office tools such as Excel and Access is required.

Experience with more sophisticated tools such as SAS or Oracle is a plus.

Previous experience in a fraud prevention role would be preferred

Bachelor's Degree required


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386604]]> Mon, 21 May 2012 16:00:00 GMT 2452764-Providence-Corporate
A Credit Analyst supports a specified group of Portfolio Managers (“PM”) by preparing analysis of commercial real estate sponsors, borrowers, guarantors and projects for commercial real estate loans.
They complete written summaries of projects, market research, financial statement analysis and industry issues to be used in credit approval and annual review documents. They may also prepare relationship data for existing commercial customers.
The Credit Analyst will perform some analysis and modeling functions and can prepare the initial draft of the credit approval memorandum (“CPS”)from beginning to end for straightforward loans.
They will also be responsible for supporting activities associated with credit file maintenance, compliance and annual review activities for assigned credits contained in one or more portfolios.

Qualifications

Bachelor’s Degree
1-2 years previous experience
A developed level of knowledge associated with financial analysis and modeling. Some knowledge of commercial real estate is desirable.
The ability to conduct preliminary customer/prospect analysis to include thorough research and analysis of market data and trends, Sponsor analysis, Borrower’s operating history and repayment capacity, and other critical factors related to the financing that will be considered as part of credit decision making.
Understands and applies credit policy, identifies situations that may require policy exceptions and can make recommendations that mitigate credit risks or remedy possible exceptions.
Effective verbal and written communication skills and ability to communicate internally as well as with customers directly on financial analysis or account management issues.
Interacts directly with PM’s and Relationship Managers and is able to field and answer questions related to financial analysis and interpreting financial statements from other Credit Analysts.
Equivalent work experience or completion of formal credit training program and up to 2 years of applied financial analysis working with straight forward to moderately complex credits in a commercial banking environment will be considered as alternative to formal degree program completion.
In addition to using various word processing and spreadsheet programs, exhibits ability to conduct internet search and market research related to borrower and, ideally, has experience with Argus modeling.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386625]]> Mon, 21 May 2012 16:00:00 GMT 2452770-Boston-Corporate
The role holder will shape and deliver the Global Business Continuity agenda in line with global direction and a regionally led model with a focus on RBS Americas. They will be expected to contribute to the development and improvement of the strategy and deliver across the RBS Americas region to support the overall Security & Risk vision as well as Group Policy and regulatory requirements.
The Head of Business Resiliency and Recovery Americas will be responsible for understanding, communicating and ensuring compliance with the regulatory requirements for Business Continuity and Information Technology Continuity (ITC) in the Americas. This includes setting specific standards and driving change in order to meet existing and any new requirements as well as the consideration of industry best practice. This expanded role has Business Continuity oversight of all legal entities in the US including Citizens, GBM and the NV. It includes delivering expanded services such as metrics and reporting; technology and business testing facilitation and facility risk assessments.
In this expanded role this individual will be a member of the Security and Risk Americas Risk Committee need to understand the risks, issues and recovery strategies of US Operations that have been off shored and communicate them back to US based risk and operations managers. Additionally, a detailed understanding of both in-country and out of country recovery for offshore locations is required as well as active participation in the offshore BCP risk meetings.
They will be the local policy owner and accountable for the effective implementation of the Business ContinuityPolicy Standard within the Americas Region and working with the Global IT Continuity Head to ensure effective, regionally led delivery of ITC in the Region. They will be responsible for developing and owning the view of the current RBS Americas risk position and drive actions to address Business Continuity risks across the Americas.
A critical element of this role is the partnership with Technology Services America (TSA) to manage a robust, end to end, technology testing program and mature it over time in a measurable fashion. This expanded role includes evaluating the participation in ‘Street-wide’ financial services industry testing opportunities and meeting regulatory testing expectations against peer financial institutions. It also includes the review and assessment of test scope and post exercise report documents to ensure policy is met, test rigor is applied and associated risks are recorded and escalated.
The role holder will lead and manage circa 16 people in the Americas. This expanded role includes direct management responsibility for IT Continuity risk professionals that evaluate compliance to ITC policy, change management oversight, technology project oversight, runbook/disaster recovery plan review and assurance specific to IT Continuity. The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximize the effectiveness of the role and represent the RBS Group where appropriate with local regulator and on external global bodies for opinion forming, lobbying and sharing of best practice. This role will define and execute the BC and ITC strategy in the Americas. An essential element of this role will be to effectively communicate relevant risk reporting and metrics to the business units and Risk Committees.
A key element to the expansion of this role will be to define the roadmap to take the organization away from a focus on business and technology recovery toward being a more resilient organization. This will be achieved by influencing business and technology operating models and the senior leadership in those areas. To achieve this industry benchmarking and an understanding of resiliency and recovery in peer financial institutions will be required as well as an understanding of industry acknowledge frameworks such as the Carnegie Mellon Resiliency Maturity Model and how that type of a model might be an effective method to illustrate resiliency progress.
The role holder will also be a key member of the Business Continuity Senior Leads team, helping shape the overall direction of BC globally, including deputizing for the Head of Group Business Continuity when required. Whilst the role will be functionally driven, the role holder will also havea reporting line to the Head of Security & Risk, Americas, sitting as part of the regional Security & Risk leadership team to successfully drive and deliver regional Security & Risk strategy.
Key Role Deliverables:
General



Influence movement from a recovery focused organization toward the creation of a more resilient business and technology environment

Illustrate a maturity roadmap where resiliency is embedded into the culture of the Americas over time

Active participation in financial industry resiliency forums (i.e.: SIFMA) and market wide exercises+

Active participation in on shore and off shore risk committees

Engaging with Executive and senior manager stakeholders as the face of Business Continuity within the region

Regional accountability for making sure Business Continuityrisks across RBS Americas is managed.

Respond to vendor risk

Catalyst for change in the development and implementation of Business Continuity priorities, systems and investments in the Americas region (working closely with the Head of Group Business Continuity)

Head Business Continuity Programs either as a part of Group team or where specific to region including chairing appropriate governing bodies

Drive out current risk position for RBS Americas and drive actions to address Business Continuity risk

Address cross Business/Region Business Continuity issues (e.g. Americas threat response, benchmarking against competitors)

Delivery of ‘Business Continuity frameworks’ within RBS Americas region including implementation and embedding of the S&R model

Execution of Business Continuity Policy and Standards/Guidelines for RBS Americas region

Expert input to Business Continuity related Governance, Assurance, Executive briefings, Group initiatives (e.g. Security & Risk input to Product development, Corporate responsibility, Global strategies etc) and RBS Americas level incident input

Responsibility for all aspects of Business Continuity, IT Continuity, including Workplace Recovery within the region in line with the Business Continuity Policy and Standards.

Overall responsibility for the regional delivery of the strategic Business Continuity and IT Continuity priorities and plans established by Security & Risk, Business Services

Provide expert services and specialist advice on all aspects of Business Continuity, IT Continuity and Workplace Recovery which affect the region.

Ensure region meets regulatory responsibilities in relation to Business Continuity, interfacing with Government bodies and financial authorities as required.

Identify best practice in the Business Continuity area from within the region and champion the delivery of this across the other regions.

Establish and maintain excellent working relationships with appropriate third party suppliers,

Proactive in Business Continuity scenario planning to protect the RBS Group.

Liaise with IT Continuity team to ensure Regional needs are addressed.

Financial Management



As a member of the senior team, ensure that the overall budget for Resiliency and Recovery is managed effectively

Manage all aspects of the Business Continuity team within an agreed budget (circa £5-10m), reporting any variances to Head of Security and Risk Americas and Group Business Continuity

People Management



Direct responsibility for a team of circa 16 based across the Americas.

Build capability of the organization, the role holder must lead the team in accordance with the Business Services Values and the Group’s Performance framework, ensuring clear and stretching objectives and personal development plans are in place for all people in the direct and indirect teams.

The role holder will contribute to the Security & Risk succession planning and talent management processes, to ensure the continued development of the organisation

Risk Management



Actively manage risks in accordance with the RBS Group’s Risk framework as both Policy Standard owner and in collaboration with other Policy Standard owners across the Group

In particular, ensure risks are properly evaluated, recorded and mitigating action plans are monitored to completion

Ensure escalation of risk issues to a higher level of management for information or decision as appropriate



Qualifications

Executive Level Experience:



Leading regionally based on Global strategy

Managing regulatory relationships with the Federal Reserve Bank(FRB), Office of the Comptroller of Currency(OCC) and the Federal Deposit Insurance Company(FDIC)

Incident/Crisis management

Analyzing business and technology risk assessments

Experience with resiliency models and implementation

Influencing at senior organizational levels on both the technology and business side

Working with a broad range of business units across RBS or other Global organizations

Proven experience in driving change

Excellent communication skills – written and verbal

Technical Knowledge:



Experience in a Security and Risk function at an Executive Level

Detailed understanding and proven track record of working in Business Continuity within the Financial Services industry

Relevant BC professional qualifications

A good understanding of the Business Continuity related threats and risks affecting the financial services industry in the region.

An understanding of the legal and regulatory implications of Business Continuity in the region and be able to make initial assessments of situations.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386668]]> Mon, 21 May 2012 16:00:00 GMT 2452756-Providence-Risk-Management
Responsible for providing operational, branch support, service and administrative leadership or assistance to branches within a given area or region. Ensure customer service, teller and sales excellence initiatives are successfully deployed at the branch level.

Qualifications

Incumbents will have strategic responsibilities and strong leadership skills to enable them to ensure appropriate staffing and organizational structures are in place for their area. Responsible for managing the day-to-day activities of more than one (although typically related) major department. This individual will also partner with the revenue areas to improve efficiency, effectiveness, productivity and/or control. May form part of the management team for broader area or for internal client unit. Manages and directs individuals within the operations or support area, usually through direct reports. Seasoned manager with extensive product knowledge and functional expertise, although this may be limited to a more narrow scope of products and/or functions than at the head level. In addition to their functional responsibility, incumbents have achieved official recognition of their significant and sustained contribution and are in a position to have a major impact on the organization.
10-12 + years of experience; Director/SVP level; direct reports to Level A in smaller firms; head of smaller region, small product, or large country at large firms. Role is balanced between day-to-day high level operational execution and development of the strategic direction of the Infrastructure area.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386686]]> Mon, 21 May 2012 16:00:00 GMT 2452772-Dedham-Management
The primary responsibilities of the Credit Services Analyst I position is to accommodate and support business line requests from both commercial lending and credit risk communities throughout the CFG footprint, including accurate and complete spreading of business financial statements, on-line industry, company and economic research , attendance at Credit Approval Forum, Watched Asset Review Meetings, GRG SCRs and GRG Div PER and general administrative duties supporting the delivery of services throughout the CFG footprint.

Qualifications

Requires a Bachelor's degree in Finance, Accounting, Economics or Math; or 4+ years of equivalent work experience;


General working knowledge and understanding of accounting and finance terminology;


PC literate with strong word-processing and spreadsheet skills required;


Strong communication and organizational skills with the ability to prioritize multiple tasks in a time sensitive environment;


Flexibility and a willingness to assume responsibilities for projects and tasks as assigned by the department head.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386670]]> Thu, 17 May 2012 16:00:00 GMT 2441289-Boston-Risk-Management
Credit Analysis and Reporting Deliverables :



Accommodate and support business line requests from both commercial lending and credit risk communities throughout the CFG footprint, including all administrative functions for the quarterly Watched Asset Review process, periodic portfolio reviews and Business Unit Risk Management.

Assist with portfolio review objectives related to specific segments including, but not limited to, Large Exposures, Single Name Concentration Breaches, Leverage Lending, Sponsor Owned Corporations, Franchise Lending, Watch List credits and Watched Asset Review meetings;

Requires an ability to draft and generate ad-hoc and canned reports using existing relational databases to support the various activities of the department as well as incorporation of available technologies to improve efficiencies.

Training Initiatives:



Help to manage training initiatives related to the Portfolio Review Event and Financial Statement and Covenant Tracking modules.

Assist with supervision of staff responsible for the transcription of Minutes for Complex Commercial Transactions to Support Credit Approval Forum, Watched Asset Review meetings, GRG SCRs and GRG Divisional PER:

Assist with New Employee and Ongoing Staff Training including the training of new employees and on-going training of staff for Credit Services functions

Secondary activities include:



Accurate and complete spreading of business financial statements, on-line industry, company and economic research , attendance at Credit Approval Forum, Watched Asset Review Meetings, GRG SCRs and GRG Div PER and general duties supporting the delivery of services throughout the CFG footprint. Heavy project involvement should also be expected.

Independently work on Risk Management projects as requested by management.

Requires an understanding of key lending and credit terminology used during the discussions as well as the ability to communicate effectively, in writing, the relevant discussion points in a clear and concise manner.



Qualifications

Accounting, finance or business degree preferred OR a non-accounting degree from a top-tiered school

Excellent communication and interpersonal skills; exemplary writing skills; ability to multi-task in a fast- paced environment; organizational skills and ability to prioritize responsibilities; familiarity with MS Office suite and relational databases.

Educational experience OR 4+ years of equivalent work experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386671]]> Thu, 17 May 2012 16:00:00 GMT 2441290-Boston-Risk-Management
The responsibilities of the Credit Services Manager include reporting and analytics related to the commercial credit portfolio. This position also accommodates and support business line requests from both commercial lending and credit risk communities throughout the CFG footprint. The incumbent will use system tools to assist in data mining, projects and reporting and analysis.
Responsibilities & Duties:



Design and build custom reports using Microsoft SQL Server, SQL Reporting Services and MS Access and to assist in user acceptance testing of in-house developed web-based applications.

Assist with the design and creation of databases and reports for the Portfolio Credit Risk Management department and business line units.

Serve as liaison between IT development and the various business units within CFG by providing technical guidance and training to the user community on these applications.

Conduct varied analysis of the commercial portfolio, including, but not limited to, comparisons to external market influences, comparison to independent rating agencies, Single Name Concentrations, and Hold Limit Exceptions. Ongoing reporting includes Credit Authority Framework and Single Name Concentration as well as Large Exposures. Independently work on Risk Management projects as requested by management.

Project involvement is expected.



Qualifications

5+ years experience, or degree equivalent, working in an applied application development environment; knowledge of Microsoft SQL Server and Transact-SQL, SQL Reporting Services and MS Access required. Familiarity with Visual Studio a plus;

Excellent writing and presentation skills;

Familiarity with bank accounting terms and concepts a plus;



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386669]]> Thu, 17 May 2012 16:00:00 GMT 2441300-Boston-Risk-Management
The Business Support Manager IV is responsible for establishing and maintaining a formalized relationship management operating model between Consumer Banking (CB) and all required support partners including all aspects of Business Services, TSA, Risk Management, Security, Facilities, etc. as needed to attain all required strategic objectives.
The role holder manages strategic, operational and administrative support for the COO Consumer Banking (CB) division to include business strategy, measurement & reporting, improvement activity, program governance, risk, project resourcing and internal program consulting services.
Requires a deep understanding of business unit products and services and business partners. Ensure systems related risk, change activity usage and investment bids are managed in line with Group policy and standards. Develop and maintain critical performance measurements jointly with Business Services to ensure that the end to end customer and colleague experience for all products and services is aligned with the CB commitments.
In support of the consumer banking strategy this role will evaluate the day to day functions / processes to ensure that our commitments to our customers and colleagues are met. This will include day to day operations, system availability, incident management and response, time to repair, time to recover, outstanding audit / regulatory issues, etc.
Act as the point of escalation to resolve emerging issues with day to day operations and systems delivery / availability. Participate in executive meetings to evaluate performance measures, review actions steps for out of band measurements, and evaluate root cause analysis, documenting accomplishments and overall challenges.
In addition, this position will be responsible for managing post implementation reviews of all change related initiatives. The position will also partner with Business Services to manage vendor, risk and security issues impacting Consumer Banking.
Develop and manage relationships as needed to proactively identify and quantify process deficiencies/opportunities that present risk/opportunity to the overall customer experience or the CB control environment including an end to end executive escalation/communication strategy that provides transparency into the deficiencies/opportunities from the point of identification through resolution.
Lead coordination of periodic industry benchmarking on KPIs to ensure BS and CB maintains a competitive stance in all key markets
Be a key participant in the evaluation of customer / colleague incidents to understand root cause and actions taken to limit repeat issues.
Also review the time to repair and time to recover aspects of significant incidents to ensure that they are adequate for the business and customer.
Review, understand and evaluate all Business Services activities provided to CB and cost allocations.
Develop a methodology and execute post implementation reviews of all change-related initiatives lead by Change and Project Management. These reviews will include colleague and customer experience deliverables and financial commitments as measured by KPI’s committed as part of the original business case. Work with BS to drive the QPR process on all projects being evaluated by Group.
Partner with Business Services to ensure that all vendor, business continuity, DR, risk and security issues impacting Consumer Business have full transparency with the Consumer Business and are being properly managed.
Provide day to day coordination of Consumer Banking Facilities strategy to ensure alignment with strategic staffing plans and budget objectives.
Oversee office of the COO operating budget and coordinate review of all expense allocations coming from CFG support functions.
Develop executive level presentations as needed for syndication at CFG EXCO.
Manage and drive the BLR process for the COO organization this will include coordinating with TSA, operations and PDM.
Provide executive leadership as requested to strategic initiatives assigned to COO office.
Manage employee your feedback response teams.
Manage internal customer satisfaction surveys.

Qualifications

Education:
Bachelor Degree required
Master’s Degree preferred
Certification or Licensure: Risk Industry Certifications: CRCM, CRM, etc.
Skills:
Expertise in risk management principles and regulatory risk and compliance requirements.
Effectively communicate within all levels and diverse culture of the organization.
Excellent: Management, negotiation organizational, interpersonal skills and writing skills
Project management experience a plus
Commitment to development and career advancement of diverse workforce.
Experience:
10 years of extensive knowledge of the operations and activities of a top 10 Bank
7 years managing a diverse workforce (skills and culture).
5 years of demonstrated Expertise in Regulatory/Operational Risk

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386608]]> Wed, 16 May 2012 16:00:00 GMT 2439928-Providence-Corporate
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, will include evening and weekend hours.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386427]]> Wed, 16 May 2012 16:00:00 GMT 2441259-Massachusetts-Retail
The Risk Manager ensures that risk processes, programs and reports are consistent with corporate direction and policies. This is accomplished by reviewing risk & control findings for appropriate action plan design and verification of remediation in accordance with corporate policy and standards. The incumbent will determine if the remediation implementation is deemed adequate and effective and will provide documentation to support their conclusion.
The Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered. Identifies, assesses, implements and communicates regulatory issuances. Reviews policies and procedures for adequacy and accuracy. Will work with various levels of information security and technology management resources to provide guidance for risk compliance.
Leadership Accountabilities:
Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Qualifications

Bachelor Degree required
5 + years, Analytical, Compliance, Risk, or Technology experience - or related experience in the financial services industry
Professional Certification such as CISA, CISSP, CRISC a plus
Excellent analytical skills
Excellent interpersonal skills
Excellent writing and verbal skills
In-depth knowledge of regulatory compliance requirements and risk management principles or equivalent technology experience.
In depth knowledge of financial services industry

Hours and Work Schedule

Hours per Week: 40+


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386568]]> Wed, 16 May 2012 16:00:00 GMT 2439922-Providence-Corporate
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience, financial industry experience with 5 yrs risk management

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386589]]> Wed, 16 May 2012 16:00:00 GMT 2439934-Danbury-Bridgeport-Corporate
CFG has embarked on a significant initiative to define an Enterprise Data Strategy. The Enterprise Data Initiative (EDI) Program will implement that strategy through data warehouses, data marts, analytical and reporting tools, and an operational data management oversight hub.
The EIM Data & Process Data Quality Reporting Manager is responsible for helping the DPM Unit Manager in reporting the quality of data within their source and through the Enterprise Data domain. S/he deploys and uses tools to report on point-to-point quality; identify, analyze and report metrics on throughput and data quality issue status. This role reports to and provides back up for the EIM DPM Unit Manager and should have exposure to interactions with direct line colleagues, technology and internal customers/stakeholders; collaborates and mentors his/her teams and colleagues; participates in forums for information sharing across the firm. Data Quality reports and dashboards implemented through this role will be used in business units and by senior management. This role will leverage strong business analysis skills and s/he must be comfortable with analysis and reporting tools. The role must appreciate the importance of monitoring information quality and flow with a business-driven focus.

Responsibilities: Team/position is predominantly virtual; the candidate does not need to reside in state/location indicated on requisition; relocation not required.



Familiarity with use of data profiling tools and promotes front-end data analysis using DQ tool (e.g. knowledge of SAS Dataflux Management Studio); ability to perform analysis of data profiling statistical results translated into data quality actionable plans;

Develop metrics to track the ongoing quality trends across a variety of dimensions - accuracy, completeness, timeliness, coverage, etc.; Analyze metrics and database statistics and prioritize areas for data quality improvement; ability to define Data Quality KPIs and data validation rules;

Proven ability to influence with direct line colleagues, internal customers/stakeholders; collaborates and mentors his/her less experienced colleagues; provides forums for information sharing for enterprise Master Data Management Program.

Able to grasp new business concepts quickly and communicate them amongst team members and other colleagues; is truly excited about technology and innovation from a business-driven view.

Superior oral and written communication skills, with a business focus, are essential to the role.

Advanced knowledge of MS Office product suite

Comfortable creating/packaging presentations for multiple and varied audiences

Understands the content of select data knowledge areas (Data Governance, Master Data Management, Data Quality Methodology), coordinates with business projects in queue that might alter that data, and has an idea about what a desired state should look like and familiar with any data modeling tool kit.

SDLC Process: understands the concepts of an SDLC and is comfortable with writing within a template document structure; project planning and tools (any tool/method will do); defect/issue tracking and tools (any tool/method will do).

Work environment: likes to/is comfortable working in a collaborative and distributed/virtual working environment; is comfortable speaking up and being assertive in meetings and with peers and superiors; is comfortable working with the risks and change associated with transformational initiatives.

The candidate will have working knowledge of metadata and its use for data quality issue resolution.



Qualifications

10 years plus business support activities as a team participant and/or lead with 50% of that time focused on mid to large scale implementations, requirements management and analysis, implementation scaling and logistics.
Proven ability to support and/or lead implementation of enterprise data governance process


Superior, demonstrated verbal and written skills for various documentation forms;


Superior, demonstrated time management and logistics proficiency;


Superior inter-group coordination and communications skills;


Financial Services business knowledge especially regarding banking products, risk management (i.e. Basel II), finance/treasury, and banking compliance desirable.

Business and operations subject knowledge.


• Ability to analyze datasets for data profiling, data patterns using tools (i.e. SAS / Dataflux), knowledge of SQL, data modeling knowledge desirable.


• Work with DPQ and EDI project teams on parallel project efforts.


• Identify and manage project issues and risks.


• Provide transparent project and task status reporting per program requirements


• Participate in forums to discuss topics of significance to The EDI initiative and CFG Information Management.


• Work with business units to remediate defective data and supporting processes.


• Develop work plans that facilitate implementation if Information Management tools


• Analyze, assess, implement and support data management function. Proficient in SDLC and PDLC processes.


• Facilitate solutions with business partners; structure and manage projects; competent in SDLC and PDLC processes


• Demonstrate leadership and influence to all management levels across CFG


• Strong written and verbal communication; can review edit others


• Assist in managing and mentoring multidisciplinary and cross-functional project teams that may be dispersed or virtual.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386614]]> Wed, 16 May 2012 16:00:00 GMT 2439937-Work-at-Home-Management
The Model Validation Group (MVG) performs independent review and validation of models throughout Citizens Financial Group (CFG). These models/approaches are used throughout the bank to determine capital requirement (Basel II and Economic Capital), credit risk parameters (PD/LGD/EAD), pricing and profitability, loan loss reserves, and risk measurement of other risk types including operational and market risk. In addition, the MVG is also responsible for creating and implementing a company-wide framework to management model risk throughout model lifecycle across all business areas at Citizens Financial Group. The model validation and model risk management activities are under the regulatory guidance of OCC 2011-12 and related U.S. Basel II Final Rule. This role reviews and validates Basel II PD/LGD/EAD and other financial models used in CFG retail/wholesale banking area. The role holder will perform technical analysis, write comprehensive validation document, and review the work of more junior staff members.
Key responsibilities of this position include:
1. Execute model validation plans through statistical testing, estimation, logic and accuracy checks of models. Write summaries of work done and results obtained to ensure clear and succinct documentation of the conclusions on model or calculation tool performance. Collaborate with senior members of the department to complete and present documentation to review / approval committees;
2. Analyze and challenge data used in model development to ensure its relevance and representativeness for model in use and to be implemented;
3. Develop creative approaches to display data trends, results of model validation and analysis (e.g., tables, graphs, etc.) to effectively communicate findings. Present results to other modeling and RBS group model review staff to influence modeling decisions and approaches;
4. Assure quality and leading-edge nature of work by helping to solve problems faced by others. Participate in peer review sessions and maintain awareness of new advances in credit risk modeling techniques to ensure the application of best practices to CFG credit risk models; and
5. Develop strong relationships with managers in the businesses and in analytics functions within CFG.

Qualifications

Masters or Ph.D. degree in finance, economics, statistics or other quantitative fields. 3-5 years of modeling/analytical experience with commercial banks or financial institutions;
Good business knowledge and familiarity with consumer/small business/commercial banking products, operation and credit processes;
Good understanding of U.S and international Basel II requirements and approaches;
Highly skilled in financial risk modeling, particularly with respect to credit scorecards and Basel II credit parameter models;
Prior experience in delivery of both written and verbal communications to a senior management audience and of developing constructive relationships with a range of different stakeholders;
Capable of undertaking independent research on industry best practices and an ability to integrate these into internal approaches used;
Strong capability in the use of standard, non-specialist software tools incl. Excel, PowerPoint, Word and good working knowledge of SAS/MatLab; and
Very good communication (both verbal and written) skills and project management skills.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386630]]> Wed, 16 May 2012 16:00:00 GMT 2439938-Boston-Risk-Management
CFG has embarked on a significant initiative to define an Enterprise Data Strategy. The Enterprise Data Initiative (EDI) Program will implement that strategy through data warehouses, data marts, analytical and reporting tools, and an operational data management oversight hub.
The EIM Data & Process Monitoring (DPM) Data Quality Profiling Team lead is responsible for helping the DPM Unit Manager in assessing the quality of the flow of data within their source and through the Enterprise Data domain. S/he deploys and uses tools to monitor point-to-point quality; identify, analyze and report metrics on throughput and defects; and work with business partners to correct defects at their origination. This role reports to and provides back up for the EIM DPM Unit Manager and should have exposure to interactions with vendors, direct line colleagues, Technology and internal customers/stakeholders; collaborates and mentors his/her teams and colleagues; participates in forums for information sharing across the firm. Reports and dashboards implemented through this role will be used in business units and by senior management. This role must be a strong business analyst and comfortable with analysis and reporting tools. The role must appreciate the importance of monitoring information quality and flow with a business-driven focus.

Responsibilities:

Team/position is predominantly virtual; the candidate does not need to reside in state/location indicated on requisition; relocation not required.



Proven ability to influence with direct line colleagues, Business Services and internal customers/stakeholders; collaborates and mentors his/her less experienced colleagues; provides forums for information sharing for enterprise Master Data Management Program.

Participate in data profiling exercises for all systems projects to ensure proper coverage and compliance and promote front-end data analysis and quality using Data Quality tools (e.g. knowledge of SAS Dataflux Management Studio desired); ability to perform data analysis of profiling results.

Personally committed to staying abreast of the latest tools and methods for delivering technology with a business-driven focus, and transfers knowledge to colleagues.

Collaborate with CFG functional, LoB and RBS stakeholders to ensure that data standards and exceptions are properly managed and coordinated. Provide leadership in balancing between business relevance and need for standardization.

Able to grasp new business concepts quickly and communicate them amongst team members and other colleagues; is truly excited about technology and innovation from a business-driven view.

Superior oral and written communication skills, with a business focus, are essential to the role.

A heightened awareness or interest in the enterprise needs to be interconnected, and the associated inter-group coordination skills are also essential.

Knowledge about logical data modeling and data transformation. Understands the content of select data knowledge areas (Data Governance, Master Data Management, Data Quality Methodology), coordinates with business projects in queue that might alter that data, and has an idea about what a desired state should look like and familiar with any data modeling tool kit.

SDLC Process: understands the concepts of an SDLC and is comfortable with writing within a template document structure; project planning and tools (any tool/method will do); defect/issue tracking and tools (any tool/method will do).

Work environment: likes to/is comfortable working in a collaborative and distributed/virtual working environment; is comfortable speaking up and being assertive in meetings and with peers and superiors; is comfortable working with the risks and change associated with transformational initiatives.

Support accelerated Basel efforts to remediate and establish proper data lineage. Risk and Issue management in relation to either projects or BAU metadata processes and manage mitigation's or remediating as appropriate.

The candidate will have working knowledge of metadata and its use for data quality issue resolution.

Support effective and efficient business processes in partnership with the business line data stewards and systems development teams.



Qualifications

10 years plus business support activities as a team participant and/or lead with 50% of that time focused on mid to large scale implementations, requirements management and analysis, implementation scaling and logistics


Proven ability to support and/or lead implementation of enterprise data governance process


Superior, demonstrated verbal and written skills for various documentation forms;


Superior, demonstrated time management and logistics proficiency;


Superior inter-group coordination and communications skills;


Financial Services business knowledge especially regarding banking products, risk management (i.e. Basel II), finance/treasury, and banking compliance desirable.

Business and operations subject knowledge.


• Ability to analyze datasets for data profiling, data patterns using tools (i.e. SAS / Dataflux), knowledge of SQL, data modeling knowledge desirable.


• Work with DPQ and EDI project teams on parallel project efforts.


• Identify and manage project issues and risks.


• Provide transparent project and task status reporting per program requirements


• Participate in forums to discuss topics of significance to The EDI initiative and CFG Information Management.


• Work with business units to remediate defective data and supporting processes.


• Develop work plans that facilitate implementation if Information Management tools


• Help implement continuous process improved based on Lessons Learned for previous projects.


• Analyze, assess, implement and support data management function. Proficient in SDLC and PDLC processes.


• Facilitate solutions with business partners; structure and manage projects; competent in SDLC and PDLC processes


• Demonstrate leadership and influence to all management levels across CFG


• Strong written and verbal communication; can review edit others


• Assist in managing and mentoring multidisciplinary and cross-functional project teams that may be dispersed or virtual.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386615]]> Wed, 16 May 2012 16:00:00 GMT 2439925-Work-at-Home-Management
This Quality & Change Manager within Lending Operations is responsible for leading, co-coordinating, project managing, supporting and planning across a number of functions. Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions. This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team.

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness. May be responsible for identifying key metrics and reporting. Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management. Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed.

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development. Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding.

Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.
Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations. May also be responsible for planning events and logistics for large scale meetings. Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: create, plan and implement activities that will support the development of team members.
Performance Management:



Ensure team meets agreed service levels

Coach and develop staff

Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Working knowledge MS Excel


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure - CPA or CFA a plus

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386480]]> Wed, 16 May 2012 16:00:00 GMT 2439936-Providence-Management
This is a virtual position with Analyst working from home in a state where Citizens Bank is licensed to operate.
Citizens is embarking on a significant program to deliver an Enterprise Data Initiative (EDI) through a data warehouse, data marts, analytical and reporting tools, and an operational MDM hub. The Lead Business Systems Consultant is an individual contributor who acts as both a Change Agent and Lead BI Report Analyst.
As a change agent, Lead Analyst facilitates the design and adoption of a centralized BI reporting and analytical reporting capability for Consumer Products. Uses current knowledge of business and technology to recommend systems and process improvements
As a Lead BI Report Analyst, Lead Analyst defines the BI Analytics and Reporting Requirements from scoping to prototyping to report specification. This includes the detailed data analysis to identify the facts and dimensions, decompose the key metrics to the data elements and determine the business rule calculations. Analyst requires knowledge and experience with enterprise data warehousing, business intelligence design, and reporting. Interacts with IT and business personnel of all levels and should have strong business acumen and technical know-how. Partners with stakeholders, process specialists, and users to elicit and document business requirements and translates non-technical requirements into technical business requirements.
Candidates should be comfortable in a fast pace environment and have a strong desire to grow skills and responsibilities. This role independently executes assignments while applying standards established by Business Analysis group. The Lead Analyst manages his/her workload and is attentive to detail and accuracy, committed to excellence, looks for improvements continuously, owns/acts on quality problems, and prioritizes tasks to meet deadlines.

The Lead Analyst reports to the BI Analytics Manager and participates in matrix managed project efforts. When necessary, the Lead Analyst manages project activities including development of the project plan.

Qualifications

5 – 8 yrs of business analyst lead experience.

5+ years BI or related experience with end to end experience in BI Analytical projects

3+ data warehouse experience.

Experience with Bus Matrix and Dimensional Models.

Proven ability to effectively translate data into actionable insight through dashboard design

Strategic thinker with focus on outcomes

Expert analytical skills. Able to critically evaluate the information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a more general understanding, and distinguish solution ideas from requirements.

Proven ability to quickly learn new applications, processes, and procedures

SDLC experience including large, complex cross functional projects.

Strong Consumer Banking domain knowledge. Commercial Banking is a plus since a future phase will address Commercial needs.

Professional image with ability to form good partner relationships across functions

Able and willing to collaborate in a team environment and exercise independent judgment and initiative - Strong Facilitation and Requirements Elicitation skills.

Excellent verbal and written skills to communicate information effectively to all levels.

Self-starter and team player who is assertive, independent and can manage multiple responsibilities without daily supervision



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386459]]> Tue, 15 May 2012 16:00:00 GMT 2437213-Work-at-Home-Corporate
The Information Security Analyst will collaborate with other Information Security professional team members in support the RBS business divisions located in the Americas region. The Information Security team provides subject matter expertise and associated security services to the business division(s) it supports.



Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards

Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement

Understand complex business and information technology management processes

Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services

Understand clients' business environment and basic risk management approaches

Desired Skills:



Familiarity with security industry standards (ISO 17799, NIST 800 series, etc.)

Experience with internal controls, risk assessments, business process and internal IT control testing or operational auditing.

Demonstrated ability to write business and technical reports and to participate in presentations.


Qualifications

3+ years in system security, controls, or information management experience

BA/BS in information technology, business administration, or related field preferred

CISSP, CISM, or CISA certification a plus

Prior Big 4 or other consulting experience desired

Excellent verbal and written communication

Industry experiences in financial services, high-tech, and /or healthcare preferred


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386474]]> Tue, 15 May 2012 16:00:00 GMT 2437217-Providence-Risk-Management
The purpose of the Non Performing Loan Department is to determine the potential risk of loss to the organization by analyzing the equity position of defaulted loans in our real estate secured portfolios.  This is accomplished by obtaining the market and residual value and determining any required write down to net realizable value as prescribed by internal as well as regulatory policy.  This information is used to determine the economic feasibility of approving or declining foreclose.  
The portfolios involved include the asset loans serviced directly in house as well as those serviced externally. External servicers are managed by using reports and in some cases with on site visits to monitor the perfunctory processes involved in determining risk and loss, such as foreclosure and loss mitigation, to ensure that they are meeting internal and industry standards as well as regulatory policy. 
Using knowledge of current market trends and climates, the position is responsible for the timely and accurate analyses of real estate secured loans to determine our equity position and the economic feasibility to pursue foreclosure.  Must have a working knowledge of state and federal regulations and GAAP (Generally Accepted Accounting. 
 

Qualifications

2-3 years Mortgage Default or Underwriting Experience.
Ability to analyze and recognize trends in the real estate market climate and make recommendations as needed as well as ability to review and understand appraisals and title reports.
Excellent verbal and written communication.
Ability to work with multiple vendors.
Ability to multitask.
Ability to work in a fast paced environment.
Knowledge of mortgage, state and federal regulations such as the Fair Debt Collections Act.
Strong experience in using MS productivity applications such as access, excel, word, power point.
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386584]]> Tue, 15 May 2012 16:00:00 GMT 2437223-Providence-Risk-Management
This is a virtual position with Analyst working from home in a state where Citizens Bank is licensed to operate.
Citizens is embarking on a significant program to deliver an Enterprise Data Initiative (EDI) through a data warehouse, data marts, analytical and reporting tools, and an operational MDM hub. The Lead Business Systems Consultant is an individual contributor who acts as both a Change Agent and Lead BI Report Analyst.
As a change agent, Lead Analyst facilitates the design and adoption of a centralized BI reporting and analytical reporting capability for Consumer Products. Uses current knowledge of business and technology to recommend systems and process improvements
As a Lead BI Report Analyst, Lead Analyst defines the BI Analytics and Reporting Requirements from scoping to prototyping to report specification. This includes the detailed data analysis to identify the facts and dimensions, decompose the key metrics to the data elements and determine the business rule calculations. Analyst requires knowledge and experience with enterprise data warehousing, business intelligence design, and reporting. Interacts with IT and business personnel of all levels and should have strong business acumen and technical know-how. Partners with stakeholders, process specialists, and users to elicit and document business requirements and translates non-technical requirements into technical business requirements.
Candidates should be comfortable in a fast pace environment and have a strong desire to grow skills and responsibilities. This role independently executes assignments while applying standards established by Business Analysis group. The Lead Analyst manages his/her workload and is attentive to detail and accuracy, committed to excellence, looks for improvements continuously, owns/acts on quality problems, and prioritizes tasks to meet deadlines.

The Lead Analyst reports to the BI Analytics Manager and participates in matrix managed project efforts. When necessary, the Lead Analyst manages project activities including development of the project plan.

Qualifications

5 – 8 yrs of business analyst lead experience.
5+ years BI or related experience with end to end experience in BI Analytical projects
3+ data warehouse experience.
Experience with Bus Matrix and Dimensional Models.


Proven ability to effectively translate data into actionable insight through dashboard design
Strategic thinker with focus on outcomes
Expert analytical skills. Able to critically evaluate the information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a more general understanding, and distinguish solution ideas from requirements.
Proven ability to quickly learn new applications, processes, and procedures
SDLC experience including large, complex cross functional projects.
Strong Consumer Banking domain knowledge. Commercial Banking is a plus since a future phase will address Commercial needs.
Professional image with ability to form good partner relationships across functions
Able and willing to collaborate in a team environment and exercise independent judgment and initiative - Strong Facilitation and Requirements Elicitation skills.
Excellent verbal and written skills to communicate information effectively to all levels.
Self-starter and team player who is assertive, independent and can manage multiple responsibilities without daily supervision.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386460]]> Tue, 15 May 2012 16:00:00 GMT 2437214-Work-at-Home-Corporate
Provides primary portfolio management support for one or more.  Portfolio Managers in all aspects of servicing corporate clients in the Middle Market Commercial Banking loan portfolio. Assists with managing the existing portfolio of clients through verification and analysis of financial, covenant compliance and collateral information. Participates in underwriting process and prepares accurate, well organized analysis of various commercial borrowers (including financial statement analysis, preparing projections, profitability, risk rating, etc. as required).  Completes written summaries of related industry, competitive, and credit issues and ensures that satisfactory risk profile is maintained. Prepares relationship data on commercial customers/prospects and accurately identifies total bank exposure. Typically accompanies Portfolio Manager when servicing clients. May interact with customers independently to address routine servicing matters or other risk related issues. Seeks opportunity to cross-sell additional financial services. May also assist in special internal projects.
 

Qualifications

Bachelor’s Degree in business, economics, finance or accounting or equivalent work experience.

3+ years of successful commercial lending experience with relevant institution; commercial bank or investment bank.

Strong analytical skill set

Successful completion of a formal commercial credit training program.

Excellent verbal and written skills required 

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386270]]> Mon, 14 May 2012 16:00:00 GMT 2433750-New-York-State-Corporate
Provides primary portfolio management support for one or more. Portfolio Managers in all aspects of servicing corporate clients in the Middle Market Commercial Banking loan portfolio. Assists with managing the existing portfolio of clients through verification and analysis of financial, covenant compliance and collateral information. Participates in underwriting process and prepares accurate, well organized analysis of various commercial borrowers (including financial statement analysis, preparing projections, profitability, risk rating, etc. as required). Completes written summaries of related industry, competitive, and credit issues and ensures that satisfactory risk profile is maintained. Prepares relationship data on commercial customers/prospects and accurately identifies total bank exposure. Typically accompanies Portfolio Manager when servicing clients. May interact with customers independently to address routine servicing matters or other risk related issues. Seeks opportunity to cross-sell additional financial services. May also assist in special internal projects.

Qualifications

Bachelor’s Degree in business, economics, finance or accounting or equivalent work experience. GPA 3.0 or higher

3+ years of successful commercial lending experience with relevant institution; commercial bank or investment bank.

Strong analytical skill set

Successful completion of a formal commercial credit training program.

Excellent verbal and written skills required


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386191]]> Mon, 14 May 2012 16:00:00 GMT 2433746-Philadelphia-Corporate
Provide world-class service to both internal and external bank customers in an incoming call center environment. Must demonstrate advanced problem solving skills, customer complaint management and the ability to utilize all resources available to resolve all Dealer and Customer issues as they arise. Must develop and maintain a strong working knowledge and understanding of all aspects of the Indirect Lending process. Primary responsibilities will include, but are not limited to; receiving inbound calls to answer all questions and address all concerns as they relate to the Indirect Lending process, provide on the job training to new employees within the department. Will resolve issues and complaints relating to contract funding, missing automobile titles, processing loan payoffs, and customer statements. Will also be responsible to refer all issues handled outside of the Dealer Servicing group to the appropriate department for resolution. Work with Dealer personnel, Sales Representatives and Customers in order to achieve a high level of customer satisfaction by ensuring the Indirect Lending process is completed as quickly and efficiently as possible. Must adhere to established problem resolution processes in order to ensure satisfactory resolution will be achieved while adhering to all bank policies and guidelines following procedures put forth in the RBS Complaint Management Program using the Customer Care Database. Agents will offer assistance and guidance to the Dealers and Sales Representatives so that they achieve a greater understanding of all aspects associated with the Indirect Lending process as well as all policies and procedures. Agents will also be required to assist other areas within the Automobile Finance department as needed.
Assure support all groups of the operations processes during peak times.

Qualifications

High school graduate or equivalent.

Must be able to work in a fast paced, high stress environment.

5 years of customer service experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Tuesday - Saturday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386542]]> Mon, 14 May 2012 16:00:00 GMT 2433728-Providence-Cash-Management-and-International
Within RBS-CFG Compliance, the Head of Fair Banking is responsible for overseeing the implementation strategy for the enterprise-wide Fair Lending Program.  The incumbent also oversees compliance programs in business units to ensure compliance with regulatory requirements associated with the Bank’s marketing materials and the customer complaint handling processes.
The Head of Fair Banking will promote an organizational culture that ensures compliance with all Fair Lending requirements of the Equal Credit Opportunity Act (ECOA), the Fair Housing Act (FHA), and their implementing regulations.  He/she supports the Chief Compliance Officer and Senior Compliance Officer, Consumer Banking by overseeing management of the Corporate Fair Lending Program and reporting to executive management, the Board of Directors, and regulatory agencies regarding the status of fair lending-related objectives and initiatives.
The Head of Fair Banking will be responsible for serving as the independent compliance partner to the Marketing and Customer Experience business lines, as well as develop and oversee compliance program relative to Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). 
The incumbent of this position will manage a team of compliance officers who will be accountable for providing general compliance and advice; reviewing business line policies, procedures, and self-testing practices; and monitoring the effectiveness of compliance programs.  In addition, this role will proactively collaborate with Business management, support/control functions, and the RBS-CFG and RBS Americas compliance community to facilitate the development of the Fair Banking Compliance Program in response to changes in the Business activities, regulatory requirements and industry best practice.
Key responsibilities of the Head of Fair Banking include:



Builds strong partnerships across the organization, and collaborating effectively with Business management, Business Unit Risk Management, Legal, and Compliance colleagues to timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream regulatory risks and issues.  Drives a culture of accountability and compliance, and works with Business Units to ensure compliance with applicable federal and state banking and securities laws, rules, regulations, and supervisory guidance.

Leads, motivates, supervises, and develops Compliance staff; assesses and escalates resourcing needs, recruits and makes hiring recommendations, completes performance evaluations and leads talent management for team.  Improves employee engagement while advancing teamwork, transparency, and accountability.

Partners with the Senior Compliance Officer, Consumer Banking to provide updates on regulatory developments and reports on “State of Compliance” to Business management and the RBS-CFG CCO.

Oversees the Fair Lending team within RBS-CFG Compliance and the Fair Lending Program that promotes a strong culture of compliance, control, and accountability.  The program should be both proactive and responsive to shifting focus of regulatory, legislative and economic conditions to position RBS-CFG to appropriately manage compliance. 

Supports ongoing assessment of RBS-CFG’s enterprise-wide Fair Lending Program against RBS Group standards and US regulatory requirements and the development of information reporting for senior management and the Board of Directors detailing key program metrics.

Oversees RBS-CFG Compliance officers to support the Marketing and Customer Experience division, providing oversight in the development of policies, procedures, standards, and marketing materials that meet existing and changing regulatory requirements and expectations.

Develops and manages UDAAP Compliance Program for RBS-CFG.

Oversees compliance advice and sign-off of policies, procedures, and self-testing practices, relevant business initiatives, as well as product, service, and process changes.

Assists Regulatory Relations in coordinating regulatory examinations, advises on Action Plan design to address regulatory findings and tracks timely remediation of the regulatory issues.

Promotes awareness of applicable regulatory standards, upstream risks and industry best practice across the Business.

Provides advice on design of Business Line's regulatory risk quality control/assurance programs, reviews results and advises on program enhancements.

Provides input in design of Business management information (MI) reporting to incorporate compliance risk metrics, monitors metrics and escalates matters as appropriate.

 

Qualifications

Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization.

Bachelor’s Degree required, Master’s Degree preferred.

10-15 years Compliance, Risk or Audit experience with at least 5 years in a significant leadership role with a proven ability to engage with Executive Management and regulators.

Experience working within a large, complex financial service organization.

Strong working knowledge of the compliance risks associated with the Business Division/Unit product and service mix and a track record of partnering with business management to implement effective compliance programs.

Problem solving skills as well as flexibility and adaptability are of key importance.

Prior experience working with regulatory agencies, including OCC, FDIC or State agencies. 

Certified Regulatory Compliance Manager designation preferred.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386225]]> Mon, 14 May 2012 16:00:00 GMT 2433744-Providence-Risk-Management
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386430]]> Sun, 13 May 2012 16:00:00 GMT 2441242-New-York-State-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, will include Saturday hours.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386336]]> Sun, 13 May 2012 16:00:00 GMT 2441228-Hanover-Retail
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, will include Saturday hours.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386443]]> Sun, 13 May 2012 16:00:00 GMT 2441230-Quincy-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, Monday-Friday 8:00AM-5:00PM and must be available to work Saturday and Sunday.

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386422]]> Sun, 13 May 2012 16:00:00 GMT 2441241-Pennsylvania-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-6:00PM, Saturday: 8:00AM-1:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386446]]> Sun, 13 May 2012 16:00:00 GMT 2441257-Illinois-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Varies, will include Saturday hours.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386313]]> Sun, 13 May 2012 16:00:00 GMT 2441235-Massachusetts-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required

Associate's or Bachelor's degree preferred

4 years sales management experience

Proven ability to manage franchise profit and loss objectives

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Varies, will include a rotating evening and weekend schedule

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386432]]> Sun, 13 May 2012 16:00:00 GMT 2441240-Danvers-Retail
RBS Citizens Financial Group, Inc. (RBS CFG) seeks a Risk Manager, Consumer Loss Forecasting for its Warwick, RI location.
Duties: Apply advanced knowledge and skills in mathematics, statistics, finance, and quantitative analysis to manage portfolio analytics, variance analysis, and loss forecasting for credit portfolio in the retail sector. Use data sampling techniques and advanced statistical analysis tools such as SAS, SQL, Java, C++, VBA, UNIX and MATLAB to extract, organize, interpret, and summarize statistical data, develop credit loss forecasts, and create predictive loss models to identify relationships in data and forecast market trends. Utilizing industry benchmark information and statistical methods, analyze current market conditions and key economic indicators in order to identify areas of potential risk and opportunity for portfolio clients. Lead the development and implementation of innovative quantitative forecasting methodologies and mathematical models to perform critical credit loss forecasting analysis. Communicate key trend and portfolio indices to senior risk leaders and business line management, and assist in developing and instituting collections strategies, credit and fiscal policies, and regulation compliance policies with risk management sector. Mentor junior analysts.

Qualifications

Must have a Master’s degree in Business Administration, Economics, Finance, Statistics or related quantitative field and six (6) months of experience in the position offered or as a Quantitative/Statistical Analyst or related. Full term of experience must involve use of advanced statistical analysis tools including SAS, SQL, Java, C++, VBA, UNIX, and MATLAB to extract data, develop forecasts, and create predictive models; data analysis based on industry benchmark information using advanced quantitative techniques; and development of policies for data management, reporting, and accuracy in accordance with regulatory compliance standards; and performance of economic analysis to determine potential business risks and quantify profitability/losses.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

How to Apply

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385623]]> Thu, 10 May 2012 16:00:00 GMT 2424930-Providence-Corporate
The Risk Manager II position will contribute to the development of Risk Architecture Management Information reporting for CFG RBS Citizens. The candidate will work with Risk Architecture colleagues and business partners in Finance and Treasury to develop dynamic, forward-looking management information reports focusing on the level and types of risk RBS Citizens is willing to take, enabling business executives to anticipate risks and develop strategies for responding to actionable reports.
The candidates initial deliverables will be focused on producing Credit MI executive reports measuring performance of risk appetite for RBS Citizens loan and non loan credit asset exposure, including the utilization of attestation framework of credit inputs for the Chief Risk Officer as required for the RBS Group, the Financial Services Authorization (FSA) and US Regulators for Basel Pillar I and Pillar III disclosure.
The position will support Risk Architecture Reporting and Analysis for the Group Risk strategic initiatives related to Credit Risk MI, including line-of-sight to legal entity and Group divisional hierarchies and reconciliation of the reporting from local and group reporting systems.
Closely follow internal business developments within Wholesale and Retail portfolios, assessing the potential impact on the RBS Citizens risk management program. Regularly meet with credit officers and business lines to discuss strategy, performance and risk management. Establish and follow standards of external sector-wide developments and assess and document their potential impact on progress internal strategy.
Perform analysis and interpret financial, credit, treasury and RBS Group reports and external benchmarking standards.
Author monthly rating assessment summaries, including commentary with supporting analytic evidence for RBS Citizens and present to internal Sr. Executives. Participate in the preparation of special reports.
Participate and contribute to internal discussions on identified issues in review meetings with senior management based on the content of the rating assessment and establish and management action plans to close self-identified gaps.

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


In depth knowledge of regulatory compliance requirements and risk management principles.


Bachelor Degree in Finance or Accounting required, Master’s Degree preferred


3-5 + years, Analytical, Compliance, Risk experience, Project Management, Market, Liquidity Risk Management, or related experience in the financial services industry

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386437]]> Wed, 09 May 2012 16:00:00 GMT 2425079-Providence-Corporate
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, Monday-Saturday

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386380]]> Wed, 09 May 2012 16:00:00 GMT 2441229-Hartford-Retail
The Risk Manager will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
-Leadership Accountabilities:
Business Management & Planning: Implementation and delivery of business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.
-Customer Service:
Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded. Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.
-Stakeholder Management:
Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.
-Managing Change:
Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
-Team Leadership:
Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.
-Recruitment & Induction:
Identify hiring needs and make hiring decisions. Oversee the new hire orientation process for new team members.
-Team Development:
Create, plan and implement activities that will support the development of team members.
-Performance Management:
Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.
Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

-Excellent analytical skills
-Excellent writing and verbal skills
-Advanced knowledge of MS Word
-Advanced knowledge of MS Excel/PowerPoint
-In-depth knowledge of regulatory compliance requirements and risk management principles.
- In-depth knowledge of financial services industry
-Excellent interpersonal skills Knowledge of financial services industry
-Bachelor Degree required, Master’s degree preferred
-8 years, Analytical, Compliance, Risk, risk or audit experience.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386415]]> Wed, 09 May 2012 16:00:00 GMT 2425059-Dedham-Corporate
The Risk Manager manages all aspects of risk within the business unit, ensuring that risk processes, programs and reports are consistent with corporate direction and policies. This is accomplished by developing, enhancing and maintaining a proactive and robust risk management program and related initiatives. The Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered. Provides regulatory expertise and solutions on complex risk and compliance issues within business unit. Identifies, assesses, implements and communicates regulatory issuances. Reviews policies and procedures for adequacy and accuracy. Complete Control and Risk Assessments for Operational & Regulatory compliance, including tracking, reporting and timely closure of issues in the system of record. Assist business line managers in institutionalizing operational, enterprise and regulatory risk management programs to support the semi-annual control certification as well as audit preparedness.



Manages all aspects of risk within the business unit, ensuring that risk processes, programs and reports are consistent with corporate direction and policies.

Develops, enhances and maintains a proactive and robust risk management program and related initiatives.

Ensures that risk processes and programs and internal reports are developed, implemented and effectively administered.

Provides regulatory expertise and solutions on complex risk and compliance issues within business unit.

Identifies, assesses, implements and communicates regulatory issuances.

Reviews policies and procedures for adequacy and accuracy.

Manage risk management assessment and self monitoring process as well as examination readiness.

Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Only final results are reviewed. (Typically applies to a manager or expert/top level professional).



Qualifications

Bachelor Degree required, Master’s Degree preferred

10 + years, Analytical, Compliance, Risk experience, or related experience in the financial services industry.

Project Management Skills

Excellent analytical skills

Excellent writing, verbal and communication skills

Advanced knowledge of MS Word

Advanced knowledge of MS Excel/Powerpoint

In-depth knowledge of regulatory compliance requirements and risk management principles

Excellent interpersonal skills

In depth knowledge of financial services industry

In depth knowledge of regulatory compliance requirements and risk management principles


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386280]]> Wed, 09 May 2012 16:00:00 GMT 2425017-Boston-Corporate
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Varies, will include a rotating evening and weekend schedule

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386404]]> Wed, 09 May 2012 16:00:00 GMT 2441250-Massachusetts-Retail
The purpose of the Senior Credit Risk Manager is to lead credit strategies and initiatives in order to fulfill portfolio targets, ensuring sound, data-driven methodologies are used in order to achieve the strategic goals set by the business head(s) and the Senior Manager, Credit Risk Management. The Senior Credit Risk Manager works in partnership with other departments and risk functions to ensure that strategic policies are managed effectively, efficiently, and in accordance with established business metrics, as well as ensure compliance with existing regulations.
The Senior Credit Risk Manager is generally expected to be the leader of a team of Credit Risk Managers (CRM) and Credit Quantitative Analysts (CQA). Overall, the role involves communication with Senior Manager and the Chief Credit Officer (CCO) to understand high-level goals, and work with the Senior Manager to define strategy, then communicate goals and strategy to the CRMs and QAs, and monitor progress of analysis and implementation. Conversely, the position involves receiving information on new trends and opportunities from the CRM and CQA levels, and communicating the information to the Senior Manager and CCO to determine action.






Percent of Time


Description of Function




30


Analytics: Review data and findings produced by Risk Managers and Quantitative Analysts for accuracy and
determine how to leverage – must be able to independently verify or generate analysis, which may include
exercising quantitative and/or statistical skills to ensure the quality of work produced by staff. Ensure execution
of strategic goals against a set of business metrics




20


Reporting: Develop standard and ad hoc reporting requirements, ensuring deadlines are met




20


Colleague Management: Coach and develop analysts, provide framework for the
team to perform duties, manage performance of individuals, and project prioritization




10


Compliance: Make decisions and implement plans that contribute to a secure regulatory (internal and external)
environment




10


Project Management: Construct project plans, facilitate meetings, assign action items, ensure progress, manage
external vendors, and make decisions on prioritizations and work stream assignments that leverage individuals’
talents




10


Internal Quality Control: Manage the monitoring of existing processes to identify improvements that
contribute to a more effective and/or efficient operating environment (ensure/enforce prudent lending decisions,
validate models and systems, code control.)




The Senior Credit Risk Manager interacts with the Senior Managers of Credit Risk Management, the Chief Credit Officer (and above), as well as external regulators and vendors to achieve strategic alignment and regulatory compliance. Strong working relationships are also maintained both within the Credit Risk Management organization and with the broader CFG community through interaction with Problem Debt Management (PDM), BASEL, the Business Line, Marketing, and Corporate Finance, among other groups.
Mitigates potential risks associated with underwriting and portfolio monitoring, including:
Credit Risk: setting and maintaining criteria regarding acquisition and portfolio decisions
Operational Risk: identifying process improvements through internal quality controls
Regulatory Risk: assuring that lending procedures and standards are in compliance with Fair Lending regulations
Reputational Risk: builds policies and procedures regarding lending standards and compliance that prevent detriment or harm to the enterprise and the RBS/Citizens Brand
Collaborate with groups outside Credit Risk Management (Marketing, Finance, External Vendors and Consultants, e.g.) to drive portfolio growth, within risk appetite.

Qualifications

Exceptional communication skills, both written and verbal

Demonstrated problem-solving and analytic skills

Proven ability to foster a collaborative work environment

Proven ability to manage vendor performance

Solid understanding of CFG policies, procedures and information systems

Demonstrated project management and organizational skills

Proven ability to formulate strategies for delivering on stated objectives

Demonstrated planning and organisational skills

Proven ability to handle stressful, fast paced and changing environment & maintain confidentiality

Excellent networking and relationship building skills, especially with RBSA Business Services colleagues

Proven understanding of the financial/ budgeting process within RBSG

Broad understanding of Banking processes and systems

Strong regulatory knowledge of subject areas, understanding of business lines and risk management skills

Demonstrated product/portfolio-specific subject-matter expertise



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386325]]> Wed, 09 May 2012 16:00:00 GMT 2424885-Providence-Corporate
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies Monday- Sunday

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386451]]> Wed, 09 May 2012 16:00:00 GMT 2441233-Pennsylvania-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, Monday-Friday 8:00AM-5:00PM and musta be available to work Saturday and Sunday.

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386425]]> Wed, 09 May 2012 16:00:00 GMT 2441256-Pennsylvania-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: varies

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386374]]> Tue, 08 May 2012 16:00:00 GMT 2441252-New-York-State-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies with branch needs

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386395]]> Tue, 08 May 2012 16:00:00 GMT 2441238-Detroit-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 9:00AM-7:00PM, Saturday: 9:00AM-4:00PM & Sunday: 10:00AM-3:00PM
Elgin Butera Location:
3 Clock Tower
Elgin, IL 60120

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386412]]> Tue, 08 May 2012 16:00:00 GMT 2441226-Elgin-Retail
The Third Party Assurance Analyst works with the business lines to analyze and risk rate third party relationships. It is also this individuals’ responsibility to produce meaningful management reporting using a variety of desktop tools, spread sheet applications, and databases. This is done by maintaining and developing new analytics and reporting along with continuously ensuring the data integrity through testing and verification exercises. This individual will also actively engage with the broader team(s) on projects, requests, event, and workouts as needed. Overall the position requires an individual with excellent communication and data skills along with an ability to work cross functionally with different business lines and senior leadership.
Responsibilities include but are not limited to:



Evaluate business line submissions for 3 rd party vendor relationships, developing an understanding of service provided to determine appropriate service risk rating.

Engage in positive relationships with business partners to understand third party relationships and to provide an education on the third party program.

Ability to translate data into meaningful reports to communicate effectively across a variety of audiences within the organization.

Prepare reports within required timeframes and develop new reports as needs arise.

Apply knowledge in security and regulatory frameworks (including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC) to improve third party identification and reporting as applicable to the frameworks.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution

Advanced desktop computer and application skills including spreadsheets, databases, vendor solutions, online programs, and various other MS programs (Advanced Excel, Access, SharePoint development, SQL)

Attention to detail and data reconciliation skills for translating data into information

Strong oral, written and interpersonal skills.

Experience developing reports


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385976]]> Tue, 08 May 2012 16:00:00 GMT 2425095-Providence-Risk-Management
The Third Party Assurance Analyst facilitates the review of remediation actions and closure of control deficiencies reported by the Onsite and Desk-based teams third party assessments. These assessments are of controls implemented by third parties and are assessed based on defined policies. The analyst validates the design and effectiveness of third party remediation activities based on evidence of process and/or control activities implemented to address deficient controls. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Responsibilities include but are not limited to:



Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM (Preferred)

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385977]]> Tue, 08 May 2012 16:00:00 GMT 2424942-Providence-Risk-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: varies

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386371]]> Tue, 08 May 2012 16:00:00 GMT 2441260-New-York-State-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies Monday-Sunday

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386276]]> Mon, 07 May 2012 16:00:00 GMT 2425089-Philadelphia-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, Monday-Friday 8:00AM-5:00PM and must be available to work Saturday and Sunday.

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386239]]> Mon, 07 May 2012 16:00:00 GMT 2424944-Pennsylvania-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386252]]> Mon, 07 May 2012 16:00:00 GMT 2424916-New-York-State-Retail
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, Monday-Friday 8:00AM-5:00PM and must be available to work Saturday and Sunday.

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386243]]> Mon, 07 May 2012 16:00:00 GMT 2424877-Pennsylvania-Retail
The Risk Manager will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
Specifically, the Risk Manager will support the risk program for Global Markets including FX and Interest Rate Derivatives. Further, the role will:



Support the continued development, implementation, execution and maintenance of the Risk Management framework for Global Markets including FX and Interest Rate Derivatives front office sales.

Assist business line managers in institutionalizing operational, enterprise and regulatory risk management programs to support their semi-annual control certification and audit preparedness.

Provide knowledge and expertise, as directed, on the appropriate implementation of Regulations, Rules, Group Policy and industry standards through procedures, other guidelines, and industry best practices.

Develop, monitor, and validate key risk indicators including communication of pertinent analysis and results to support the assessment of the adequacy and effectiveness of key controls.

Complete Control and Risk Assessments for Operational & Regulatory compliance, including tracking, reporting and timely closure of issues in the system of record.

Function/Deliverables continued: Leadership Accountabilities
Business Management & Planning : Implementation and delivery of business plans and targets. Plan, allocate and organize team resources to meet the business plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.
Customer Service: Be a role model to drive customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate
Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and/or divisions with common goals.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
Team Leadership: Develop, plan and implement activities that will enable a highly motivated and highly performing team to deliver team objectives . Fostering an environment of cooperation and change.
Recruitment & Induction : Identify hiring needs and make hiring decisions. Oversee the new hire orientation process for new team members.
Team Development: Create, plan and implement activities that will support the development of team members.
Performance management:



Ensure team meets agreed service levels

Coach and develop staff

Review each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors (“what” is expected and “how” they are expected to achieve objectives).



Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


In-depth knowledge of financial services industry


Excellent interpersonal skills


Knowledge of financial services industry


Bachelor Degree required, Master’s degree preferred


8 years, Analytical, Compliance, Risk, risk or audit experience
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386284]]> Mon, 07 May 2012 16:00:00 GMT 2425072-Boston-Corporate
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386281]]> Mon, 07 May 2012 16:00:00 GMT 2425077-Boston-Corporate
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, Monday-Friday 8:00AM-5:00PM and must be available to work Saturday and Sunday.

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386109]]> Mon, 07 May 2012 16:00:00 GMT 2424878-Philadelphia-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies
Branch Location:
5150 Collidge Hwy
Royal Oak, Mi 48073

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386285]]> Mon, 07 May 2012 16:00:00 GMT 2424970-Detroit-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Flex Schedule, Mandatory Weekends

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386288]]> Mon, 07 May 2012 16:00:00 GMT 2424933-Providence-Retail
The candidate will be responsible for reconciling and reporting of the risk exposure data used to calculate and analyze the risk adjusted equivalent balance sheet.  The role includes interaction with numerous business partners including RDP information technology, CFG credit risk and RBS global financial services teams to develop completeness, accuracy and consistency of the data used in the calculations.  The candidate will be responsible for identifying data quality defects and inefficiencies in the foundation exposure data used for calculations, reporting, identifying their root cause and guiding data quality remediation. In addition, this position will be responsible for supporting management and external exposure reporting process both on a production and ad hoc basis.  The initial focus of this position will be to reconcile the existing data feeds to general ledger and Walker, research variances, prepare adjustments and to participate in all projects related to existing and new feed development.   
 

Qualifications

Bachelor's Degree in Accounting/Finance 4 years experience in accounting or audit preferred

Significant portion of prior work experience must be at a financial institution or public accounting firm in a financial reporting and/or financial control capacity

Results driven, detail oriented professional 

Knowledge of Basel accords and/or regulatory capital requirements preferred

Excellent written and oral communication skills required

Strong interpersonal, analytical and problem solving skills required

Comprehensive operating knowledge of Microsoft Office suite of applications and advanced technical skills required

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386279]]> Mon, 07 May 2012 16:00:00 GMT 2425036-Providence-Corporate
Evaluate the adequacy and effectiveness of third party vendor’s controls and information security program.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Execute quality assurance reviews of peer work papers, reports, and adherence to process.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

The Third Party Assurance Analyst II facilitates the review of controls implemented by third parties and assesses them based on defined policies. These reviews are executed on site at third party facilities. The analyst assesses the adequacy and effectiveness of third party control based on evidence and observation of process and through interviews of subject matter experts. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Extensive domestic travel required.

Qualifications

Bachelors Degree required

5-7 years experience in an IT Risk, Audit, Information Security or Assurance role, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Must be comfortable interviewing senior level executives and highly technical subject matter experts

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386236]]> Mon, 07 May 2012 16:00:00 GMT 2424969-Work-at-Home-Risk-Management
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40
Work Schedule: Varies, will include evening and weekend hours.


 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386218]]> Mon, 07 May 2012 16:00:00 GMT 2424893-Massachusetts-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386294]]> Mon, 07 May 2012 16:00:00 GMT 2424891-Detroit-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Flex Scheudle, Mandatory Weekends

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386299]]> Mon, 07 May 2012 16:00:00 GMT 2441258-Providence-Retail
The Quantitative Analyst  will work in a financial management team involved in all phases of capital analysis including: derivative instrument modeling and pricing, Value-at-Risk analysis, data and model analysis, development of capital methodologies and applications, quality control and testing, and business requirements definition.   Quantitative specialists will document, validate, and implement quantitative solutions for market, credit, and operational risk capital.   Specific monthly responsibilities include:  Analysis of Credit Value at Risk outputs and integration within a capital assessment framework.  This includes integration and development of appropriate option adjusted funds transfer pricing for all credit sensitive instruments.  Analysis of Operational Value at Risk and Interest Risk rate outputs and integration within a capital assessment framework.  This includes forecasting transaction volumes and integration of third party loss data into value distribution functions.  Development bank interest rate risk using stochastic approaches to determine probalistic measures of balance sheet performance under various forecasted conditions.  This process will include application and integration of these results into a broader capital assessment framework.  Back testing, validation, and performance assessment of various risk models to provide independent analysis capabilities for Internal Audit functions.  
 

Qualifications

Description of Experience


The Risk Associate will need operational fluency in some of the following software:


• Bancware’s Convergence 5.X for simulation modeling


• Inex for MBS cashflow modeling


• Andrew Davidson’s prepayment model


• Bancware’s Insight for data management


• Essbase


• Microsoft’s Excel, Word, Access and Powerpoint


• SAS


• KMV Portfolio Monitor


• OPVAR or similar operational risk modeling software


• Bloomberg


The Risk Associate will need a sound grounding in the following topics:


• The pricing and cash flow characteristics of all lending and deposit products offered by the bank and how these characteristics are reflected in the underlying products systems of the Bank.


• The pricing and cash flow characteristics of all investment products that the bank may hold, with special emphasis on the various forms of Mortgage Backed Securities


• The pricing and cash flow characteristics of any off balance sheet derivative products the bank may use to hedge its interest rate or credit exposure


• The calculation of various measures used to describe risk – Gap, Income Simulation, Duration, Economic Value of Equity, Value at Risk, CVAR, and OpVar


• The valuation of basic financial instruments


• Funds Transfer Pricing


• Basic accounting principles


• The bank’s balance sheet and organizational hierarchies and the elimination accounting required to produce consolidated reporting


• Understanding of financial markets, interest rates and the potential impact of current economic activity and political events thereon.


Additionally, the Risk Associate may need an understanding of the following topics:


• Stochastic modeling


• Option Valuation techniques


• Statistical data analysis used in the construction of behavioral models


• Regulations surrounding the management of interest rate, liquidity, credit, market, and operational risk – including the various Agency Joint Policy Statements on risk and the appropriate sections of Basel Capital Accord.


The Quantitative Capital Analyst III will need the following education and experience:


2-5 years of relevant experience in a number of the following areas:


Statistical and numerical techniques and the principles of the theory of probability and stochastic calculus.


Ability to execute C++ / Visual Basic / Excel routines and analytical programming requirements.


Experience working in a financial product engineering / R&D environment designing and developing quantitative methods and solutions for capital market products.  Alternatively, candidates may possess knowledge of capital markets products, methodologies and financial analytics including understanding of the key concepts of derivative instrument pricing and risk measurement


Strong written and verbal communications skills with experience presenting to executive management;


PhD or Masters degree in Computational Finance, Mathematics, Engineering, Statistics, or Physics or designation as a Chartered Financial Analyst.  A PhD is preferred.


Advanced knowledge of Basel II, Federal Reserve and FDIC regulations, International and US Accounting Standards pertaining to interest and liquidity risk, and/or other Regulatory directives. 


Membership(s) in various finance/ professional organizations


Strong communication, analytical and organizational skills with the ability to prioritize multiple tasks in a time sensitive environment


Flexibility and willingness to assume responsibilities for projects and tasks assigned by the Director of Economic Capital Management. 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386311]]> Sun, 06 May 2012 16:00:00 GMT 2415402-Boston-Risk-Management
Provides primary portfolio management support for one or more.  Portfolio Managers in all aspects of servicing corporate clients in the Middle Market Commercial Banking loan  portfolio. Assists with managing the existing portfolio of clients through verification and analysis of financial, covenant compliance and collateral information. Participates in underwriting process and prepares accurate, well organized analysis of various commercial borrowers (including financial statement analysis, preparing projections, profitability, risk rating, etc. as required).  Completes written summaries of related industry, competitive, and credit issues and ensures that satisfactory risk profile is maintained. Prepares relationship data on commercial customers/prospects and accurately identifies total bank exposure. Typically accompanies Portfolio Manager when servicing clients. May interact with customers independently to address routine servicing matters or other risk related issues. Seeks opportunity to cross-sell additional financial services. May also assist in special internal projects.
 

Qualifications

Bachelor’s Degree in business, economics, finance or accounting or equivalent work experience.

3+ years of successful commercial lending experience with relevant institution; commercial bank or investment bank.

Strong analytical skill set

Successful completion of a formal commercial credit training program.

Excellent verbal and written skills required 

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385904]]> Sun, 06 May 2012 16:00:00 GMT 2415386-Detroit-Corporate
Provides portfolio support for one or more Portfolio Managers in the MA Not for Profit loan portfolio.
Assists with financial monitoring of existing portfolio of clients through verification and analysis of financial, covenant compliance and collateral information.
Participates in underwriting process and prepares accurate, well organized analysis of various commercial borrowers (including financial statement analysis, preparing projections, profitability models, risk rating models, etc. as required)
Completes written summaries of related industry, competitive, and credit issues.
Assists with routine maintenance of credit files and Bank systems including financial tracking system.   Some client interaction, including routine servicing matters or other risk related issues.
Seeks opportunity to cross-sell additional financial services.
May also assist in special internal projects.
 

Qualifications

Bachelor’s Degree in business, economics, finance or accounting or equivalent work experience.

3+ years of successful commercial lending experience with relevant institution; commercial bank or investment bank. Not for profit experience a plus.

Strong analytical skill set.

Successful completion of a formal commercial credit training program.

Excellent verbal and written skills required.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385902]]> Sun, 06 May 2012 16:00:00 GMT 2415400-Boston-Corporate
Evaluate the adequacy and effectiveness of third party vendor’s controls and information security program.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

The Third Party Assurance Analyst II facilitates the review of controls implemented by third parties and assesses them based on defined policies. These reviews are executed on site at third party facilities. The analyst assesses the adequacy and effectiveness of third party control based on evidence and observation of process and through interviews of subject matter experts. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Extensive domestic travel required.

Qualifications

Bachelors Degree required

5-7 years experience in an IT Risk, Audit, Information Security or Assurance role, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Must be comfortable interviewing senior level executives and highly technical subject matter experts

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385905]]> Sat, 05 May 2012 16:00:00 GMT 2408700-Providence-Risk-Management
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Sunday - schedule varies
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386216]]> Thu, 03 May 2012 16:00:00 GMT 2424869-Pittsburgh-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Hours vary to branch needs. 
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386213]]> Thu, 03 May 2012 16:00:00 GMT 2424937-Pennsylvania-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required

Associate's or Bachelor's degree preferred

3 years sales and service experience

Supervisory experience required

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Sunday - schedule varies
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386199]]> Thu, 03 May 2012 16:00:00 GMT 2424932-Pennsylvania-Retail
Oversee staff of seasoned, highly technical assurance professionals

Ensure on-time delivery of assurance reviews with a high degree of quality

Oversee continued roll out and adoption of assurance system

Liaise with global assurance function

Manage competing priorities in a fast paced dynamic environment


Qualifications

Bachelors degree required; Masters degree in IS, Assurance; MBA or equivalent

7-10 years previous management experience in Information Security, IT Audit or related function

Previous experience working for financial institutions or highly regulated industry

Experience managing complex projects or implementing IT systems

Previous experience interfacing with senior level management

CISSP, CISM or CISA certification desired

Strong understanding of applicable regulations (GLBA, SOX, HIPAA, etc.) desired


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385883]]> Thu, 03 May 2012 16:00:00 GMT 2408683-Providence-Risk-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Sunday - schedule varies
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386215]]> Thu, 03 May 2012 16:00:00 GMT 2424972-Pennsylvania-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies, will include Saturday hours.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386163]]> Wed, 02 May 2012 16:00:00 GMT 2425096-Massachusetts-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies, will include Saturday hours.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386160]]> Wed, 02 May 2012 16:00:00 GMT 2424931-Massachusetts-Retail
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required

Associate's or Bachelor's degree preferred

4 years sales management experience

Proven ability to manage franchise profit and loss objectives

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies, Monday - Saturday
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386179]]> Wed, 02 May 2012 16:00:00 GMT 2424875-Hartford-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required

Associate's or Bachelor's degree preferred

3 years sales and service experience

Supervisory experience required

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday - Hours Vary 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386177]]> Wed, 02 May 2012 16:00:00 GMT 2425098-Providence-Retail
Support the development, execution, and maintenance of the Risk Management framework designed to monitor and control the Bank’s Residential Lending evaluation methodology.

Perform model performance validation for Automated Valuation Models (AVMs).  This responsibility will require extensive vendor contact and management to specific service levels.  

Ensure timely communication of analysis for monitoring and validation efforts.

Provide knowledge and expertise as directed for implementation of the rules and standards, through policies and procedures to support One Risk concept.

Responsible for execution and evaluation of periodic quality assurance reviews for key controls and processes.

Review independent testing and assessing of the business unit(s) risk and control inventory. 

Work towards solving for any regulatory risk identified in the process.  Provide details of analysis to the Bank’s oversight and governing councils. 

Maintain all appropriate documentation associated with assurance reviews in an organized manner to allow for easy review by external areas.

Assist during departmental internal and external audits and exams. Coordinate the documentation needed to complete business unit specific reviews.


Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


In-depth knowledge of financial services industry


Excellent interpersonal skills


Knowledge of financial services industry


Bachelor Degree required, Master’s degree preferred


8 years, Analytical, Compliance, Risk, risk or audit experience



BA/BS or equivalent degree in Economics, Mathematics, Finance or related quantitative field

2+ years SAS/SQL programming or other data analysis software. Comfortable working with large datasets.

Ability to meet deadlines and multi-task in a fast paced environment is required.

Ability to effectively manage multiple projects/tasks simultaneously with minimal supervision, meeting strict deadlines.

Strong analytical background along with excellent problem solving abilities.

Excellent PC skills, with in-depth knowledge of the Microsoft Office suite of products and presentation software.

Self starter, team player and must possess excellent interpersonal, communication, and strong organizational skills

Understand the broader lending environment and work closely with the business units to understand process changes and the impact those changes have to the overall control environment and the testing programs. 

Solid knowledge of regulatory compliance requirements and risk management principles. 


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382712]]> Wed, 02 May 2012 16:00:00 GMT 2076503-Danbury-Bridgeport-Corporate
Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

 The Third Party Assurance Analyst facilitates the review of controls implemented by third parties and assesses them based on defined policies.  The analyst challenges the effectiveness of third party policy implementation based on evidence of process and in junction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
 

Qualifications

Bachelors Degree required - IT or IS Degree desired

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385978]]> Wed, 02 May 2012 16:00:00 GMT 2406273-Providence-Risk-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    9-5 M-F, 9-12 Sat, hours vary
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386137]]> Wed, 02 May 2012 16:00:00 GMT 2424971-Milford-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385687]]> Wed, 02 May 2012 16:00:00 GMT 2406283-Hanover-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies, will include Saturday hours. 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386019]]> Tue, 01 May 2012 16:00:00 GMT 2424894-Massachusetts-Retail
Investigate cases of both potential money laundering/terrorist financing crimes and BSA/AML violations throughout the entire CFG footprint utilizing an internal AML application, referrals from business lines, and open source intelligence such as negative media, internet research, information from peer banks, and information from law enforcement. Conduct due diligence inquiries on individuals, firms and organizations suspected of money laundering crimes or AML/BSA violations.  Research and understand money laundering trends and scenarios in order to apply that intelligence to observed activity in customer accounts and evaluate effectively. Interact with Retail and other business unit managers across CFG.  Prepare and file Suspicious Activity Reports as required by BSA Regulations.  Interact with and provide supporting documentation and information to law enforcement representatives, including IRS-CI, Secret Service, Homeland Security, ICE, and the FBI as requested.
 

Qualifications

Bachelor's degree required.


3+ years financial services, branch operations, deposit operations, regulatory and/or investigative experience.


Excellent written and oral communication skills a must


Strong investigative and research skills a must


Proven ability to multi-task and function effectively in a fast-paced environment


Excellent oral and written communication skills.


Demonstrated analytical skills, including familiarity with PCs and the internet.


Self-starter with demonstrated ability to work alone and as a member of the team.


Writing sample required.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule:  Monday - Friday  flexible 8 hour shifts: 8:30 AM - 5:00 PM, 7:30 AM - 4:00 PM, or 9:30 AM - 6:00 PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385139]]> Tue, 01 May 2012 16:00:00 GMT 2406311-Massachusetts-Corporate
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386138]]> Tue, 01 May 2012 16:00:00 GMT 2424955-Chicago-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies, will include Saturday hours.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385972]]> Tue, 01 May 2012 16:00:00 GMT 2424957-Boston-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Sunday - schedule varies
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386056]]> Tue, 01 May 2012 16:00:00 GMT 2424953-Washington-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Sunday - schedule varies
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386057]]> Mon, 30 Apr 2012 16:00:00 GMT 2424950-Pennsylvania-Retail
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies Monday- Sunday 
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385882]]> Mon, 30 Apr 2012 16:00:00 GMT 2424873-Pennsylvania-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:     Varies with branches needs
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386068]]> Mon, 30 Apr 2012 16:00:00 GMT 2424905-Toledo-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:   Varies Monday- Sunday 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385867]]> Mon, 30 Apr 2012 16:00:00 GMT 2424949-Delaware-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-6:00PM, Saturday: 8:00AM-1:00PM
Elmhurst -Addison St. Location:
100 N Addison St.
Elmhust, IL 60126
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386021]]> Sun, 29 Apr 2012 16:00:00 GMT 2424901-Elmhurst-Retail
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385798]]> Sun, 29 Apr 2012 16:00:00 GMT 2391910-Providence-Corporate
RBS Citizens Financial Group, Inc. seeks a Senior Risk Analystfor its Cranston, RI location.
Duties:



Serve as regulatory affairs specialist with responsibility for ensuring effective U.S. and offshore financial regulatory compliance utilizing knowledge of complex banking laws and federal regulations, including GLBA, SOX, FDIC, FRB and OCC compliance requirements, as well as knowledge of banking operations, functions and processing.

Conduct risk testing of regulatory environment and review operational and functional testing of deposit functions utilizing Mainframe.

Review internal operational controls of relevant teams across the Technology Services Americas (TSA) department, and identify Operational and Regulatory risks that are deemed deficient.

Document findings and present assessment reports of potential risk exposure to executive management, regulators and other stakeholders.

Assist with “Are You in Control” (AYC) reporting to UK parent company as required.

Review testing processes and progress with business line, and leverage internal tool sets to challenge inefficient processes,and implement new/enhanced processes.

Perform Program Management Office testing and project review. Contribute to development of department policies and procedures for TSA Regulatory Risk Testing Team including recommending improvements.


Qualifications

 Bachelor’s degree followed by five (5) years of progressive post-bachelor’s experience in position offered or related position.  Full term of experience must involve risk testing/review to ensure U.S. and offshore regulatory compliance with GLBA, SOX, FDIC, FRB, and OCC banking laws and requirements; and utilizing Mainframe.
 

Other Information

Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386037]]> Sun, 29 Apr 2012 16:00:00 GMT 2391913-Providence-Corporate
This individual is responsible to work with various technical and business groups, along with other team members as required to design, develop, build, enhance and support project delivery of Commercial Banking sales reporting and analytics. Improve sales reporting efficiencies and the utilization of the reporting through communication, enhancements and implementation of new and enhanced electronic analytic tools.
This individual will also need to understand the broad goals and challenges for the Commercial Banking businesses and use that understanding to influence the architecture of reporting along with other Commercial Banking Sales applications. They also will need to promote the internal usage and adoption of Commercial Banking business intelligence and analytics across the Commercial Banking organization.
Support ongoing enhancements and ongoing user support and management of business analytic information and tools. 
Develop, manage and deliver tools for application training 
Responsible for help to design reports according to department guidelines to support analysis and reporting metrics.

Develop and maintain key relationships so as to be the liaison between Commercial Banking Business users and Business Intelligence team.

Developing standards and reusable frameworks to support continued analytics and reporting.

Develop application administration and support documents and procedures.
Coordinate expert user group.
 

Qualifications

Bachelor's degree required, MBA or related degree preferred.


 
7-10 years relevant experience.
Must have a broad understanding of BI tool capabilities, solution architecture and design.


 
Experience in financial services sales reporting, analysis, and report design.


 
Ability to work independently and in teams.


 
Excellent written and oral communication skills with sound analytical and strategic thinking abilities.
MS Excel automation (Advanced Formulas/Macros)
Microsoft Excel, Word, Access, Outlook and PowerPoint.
Development experience in Sharepoint, Excel, Access, Relational databases 
Salesforce.com experience a plus
Team player, ability to work independently and on multiple fronts
Excellent organizational skills, adaptability to constantly changing environment
Excellent time management skills
Project Management, data mining along with the ability to trouble shoot and proactively research solutions
Experience with various forms of live and virtual training 
Experience supporting executive management and a diverse sales force  
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385753]]> Sun, 29 Apr 2012 16:00:00 GMT 2391915-Providence-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    9-4:30 M-Th, 9-5:30 F, 9-12 Sat, hours vary
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386025]]> Sun, 29 Apr 2012 16:00:00 GMT 2424935-New-Hampshire-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:     Varies
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386033]]> Sun, 29 Apr 2012 16:00:00 GMT 2424868-New-York-State-Retail
Supporting the need for CFG to meet its regulatory obligations under BSA, US Patriot Act and OFAC, the AML (Anti-Money Laundering) Decision Support Business Analyst plays a key role in providing technical, analytic and strategic data analysis to all business units within Enterprise AML Compliance.  The incumbent is the subject matter expert on AML data which is the foundation of providing efficient, concise reporting, analysis and application development.



Performs development tasks for development/production projects including design, coding, unit testing and documentation of web based applications

Programs to technical standards and guidelines

Ensure high availability and reliability of all applications and will be responsible for the design and development of mission-critical distributed applications

Able to work across functional teams to achieve group goals

Develop complex SQL queries to support the use and analysis of AML data as required by regulations and internal requirements

Provide analysis of resulting data sets to ensure the solution meets the needs of the request

Actively participate in gathering and refining requirements.

Respond to all Enterprise AML ad hoc and day to day data requests in a timely manner

Subject matter expert on AML data to ensure reliable delivery of all requests

Provide after hours support as needed

 
 Provides input to department policies and procedures. Maintains status of project responsibilities. Provides technical supervision on small projects.. Identifies and resolves technical issues and communicates to the team. Working well with other teams. Writes conclusive e-mails when resolving issues with the user community. Addresses and resolves routine issuesand participate in occasional off-hours activities.

 

Qualifications

3-5 years of strong experience with current development platforms including the Microsoft .Net framework, VB.Net or C#, ASP.Net, XML, AJAX, Reporting

Experience in application design and development.

Microsoft SQL 2000/2005/2008 experience required

Experience designing relational database schemas, queries and stored procedures in a SQL Server environment

Ability to work with similar but different datasets and understand their collective value

Broad understanding of technical environments including Data Management, Application Development, Quantitative Analysis, SAN and Server configuration

Knowledgeable of data concepts and relational databases

SQL Reporting Services 2005/2008; Crystal Reports

A Bachelor’s degree in Computer Science, or an equivalent combination of education and experience

3-5 years Programming, Related work experience

Minimum 5 years solid written and verbal communication skills with the ability to collaborate with colleagues across teams

The Following skills are a definite plus:



SQL Server 2005/2008 DTS or SSIS

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385432]]> Thu, 26 Apr 2012 16:00:00 GMT 2385709-Providence-Risk-Management
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
Must be available to travel as needed.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, NA  to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregenancy, veteran or military status, marital or domestic status, or any other factor protected by federal, state, and/or local laws.
385814]]> Thu, 26 Apr 2012 16:00:00 GMT 2385661-Providence-Corporate
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies Monday- Sunday 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385869]]> Thu, 26 Apr 2012 16:00:00 GMT 2424954-Delaware-Retail
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday Scheduled hours vary by branch need 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385864]]> Thu, 26 Apr 2012 16:00:00 GMT 2424876-Ohio-Retail
The primary function of this position is to provide comprehensive support to the Asset Liability Management and Treasury Investments and Hedges departments within Treasury and Balance Sheet Strategies. Responsibilities include but are not limited to the production of PowerPoint presentations for the use by Executive and Senior management, as well as for ALCO, GALCo and Board meetings. Support the on-boarding process for new employees, Keep track of the multiple enhancement projects within the departments and work with the groups to establish timelines and reporting. General responsibilities will include diverse, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence. Usually relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage a number of different and often conflicting objectives, projects or activities at one time.
The incumbant will be responsible for the: 



Support the on-boarding and headcount tracking for the departments

Liaise with finance, accounts payable and other key stake partners to ensure invoices are paid on time, within budget and in compliance with Group Policies and Procedures.

Escalate any processing issues or concerns

Coordinate and plan travel arrangements.

Process invoices for payment

Manage calendars, schedule meetings

Process expense reports on the Necho system

Coordinate department meetings

Compose and/or edit correspondence

Order supplies for department online from Office Depot

Order equipment, systems’ access, and materials for new hires

Aid in space planning 

Editing and helping to prepare PowerPoint presentation materials for ALCO and senior management meetings.

Prepare material for board meetings.

Documenting, tracking and reportingof all special projects.

Provide support for people and safety risks including overseeing and updating the Business Continuity Plans for the departments

Maintain effective relationships with leadership teams and other departments they interact with


Qualifications

 



Excellent written and verbal communication skill

Ability to communicate effectively at all levels

Ability to multitask in a fast paced environment

Administrative experience preferred (including experience creating and managing agendas, meeting minutes and action item tracking)

Ability to work independently, prioritize and multitask

Previous experience of finance processes and procedures would be an advantage

 An understanding of project management tools and methodologies

Proficient in MS office applications, Word, Excel, PowerPoint, Outlook and SharePoint

3 + years Project management or related experience, Administrative, Finance processes and managing projects

Must be software literate and able to navigate banking systems like Necho System, Garber Travel.)

High level of time management skills, professional tact, and discretion with sensitive information

Excellent attention to detail and accuracy

Appropriate use and management of confidential correspondence, files, etc.

Must have a college degree -English major preferred


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385887]]> Wed, 25 Apr 2012 16:00:00 GMT 2384465-Providence-Management
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday Scheduled hours vary by branch need 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385859]]> Wed, 25 Apr 2012 16:00:00 GMT 2424902-Fairlawn-Retail