http://cfgcareers.com/careers/product-support-jobs en
Deposit Specialist will support teams of Middle Market and Commercial Enterprise Banking colleagues and their portfolio clients employing deposit and cash management product knowledge. The portfolio includes Clients with moderately complex account structures and multiple affiliate relationships. Daily responsibilities include, applying and enforcing risk mitigation controls, maintaining a high level of data stewardship, adhering to Bank policies, procedures and federal regulations as applicable, while providing exceptional service to commercial clients.
General knowledge of Commercial account documentation requirements and products and limited legal documentation knowledge is required. Colleague could be responsible for transferring client funds up to $10MM in compliance with Federal regulations.
Review, assess and interpret internal and external documentation for adherence to Bank policies, procedures and federal regulations to mitigate operational, documentation, reputation risk as appropriate. Take independent action to rectify any inaccuracies or exceptions.
Ensure the accuracy of critical data across databases and systems of record to prevent negative impact to Client and/or Bank.
Implement effective controls and proactively initiate action over key client indicators and manage portfolio within the established Key Performance Metrics (KPMs).
Proactively anticipates risk issues and takes action to influence and initiate solutions.
Colleague would handle multiple demands and competing priorities while meeting deadlines associated with maintaining portfolio compliance with policies and procedures.
Position includes participation in various project and data analysis to satisfy management and Corporate mandates, provide status reports to CBCS Team Leader/Manager. Complete assignments according to established timeline
Consistently maintain a state of internal and external audit readiness.
With supervisor input, resolve customer issues appropriately with minimal involvement from Relationship Manager in a timely manner. Effectively escalate and engage Relationship Manager and/or CBCS Team Leader of issues as appropriate.
Exhibits appropriate knowledge of clients/products included in the portfolio when interacting with peers, relationship team, team leader and senior managers.
Regularly interacts with and develops valued relationships with internal and external clients.
Proactively collaborates both within department and across business lines.
Performs quality control reviews for Deposit Specialists to ensure effective data governance.

Qualifications

High School Diploma , Bachelor's Degree preferred or years of experience in lieu of degree
5 years experience in Commercial Deposit Administration or lending environment
2 years operational and customer service experience within Commercial Banking
Moderate operational, system, financial, regulatory and accounting knowledge.
Detail-oriented to maintain high levels of data stewardship.
Moderate working knowledge of Bank systems used to support position accountabilities.
Highly motivated and team-oriented.
Analytical ability to expedite highly complex problem resolution.
Well-developed written and oral communication skills to provide exceptional customer service and to effectively communicate with clients, colleagues and all levels of management.
Effectively manage multiple priorities and maintain productivity during periods of change or uncertainty.
Well-developed negotiation/influencing skills.
Adept with PC, Mainframe, Word and Excel.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386732]]> Mon, 21 May 2012 16:00:00 GMT 2452757-Pittsburgh-Product-Support
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc). Meet department productivity and quality standards within department turn-time standards. The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications.
The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent.

Minimum of 1 year mortgage processing experience.

Ability to handle high volume work in a fast-paced environment.

Self-starter and comfortable functioning as a team player.

Goal oriented and successful at meeting deadlines.

Excellent written/oral communication and interpersonal skills.

Outstanding organizational skills and strong attention to detail.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386528]]> Wed, 16 May 2012 16:00:00 GMT 2439924-Cincinnati-Corporate
The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following up on documentation if needed. Adherence to regulatory and bank guidelines and department standards is required.
Review submitted documentation to ensure compliance with bank requirements. Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.
Enter clear and concise comments, edit information, and document application.
Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
Basic knowledge of secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).
Meet or exceed department productivity and quality standards within department turn-time standards.
Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor. (Generally applies to technical or skilled worker able to work independently.)

Qualifications

High School or Equivalent (GED) required.
Associate Degree or Bachelor Degree preferred.
Time management and ability to meet deadlines is critical to this position. Attention to detail and organizational skills are required. Requires work in a fast pace environment with the ability to multitask.
2-3 years proficient in PC skills.
2-3 years work experience in either an office or retail environment.
2-3 years knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites.
2-3 years experience in oral and written communication with internal and external customers.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386541]]> Wed, 16 May 2012 16:00:00 GMT 2439932-Providence-Corporate
Primarily responsible for responding to and resolving complaints directed to Executive Services by Regulatory Agencies or Executive Leadership. Utilizes superior knowledge of internal products and services in conjunction with a strong understanding of Banking Regulations and a risk environment. Provides best in class complaint handling and problem resolution services for customers and colleagues. Works closely with customers and business partners to respond to the most escalated and complex issues. Primarily responds in writing to escalated issues received by members of Executive Leadership or referred directly by a Regulatory authority. Utilizes outstanding Customer Experience skills in both telephone and written communication to internal and external customers. Retains ownership of the problem and follows through to complete resolution.

Qualifications

High School or equivalent degree required; Associates Degree preferred

3 - 5 years of banking experience in lieu of degree

1 year of experience in a problem resolution environment preferred

Strong, working knowledge of Customer Care system preferred

World class Customer Experience skills

Excellent problem resolution skills; ability to apply creative thinking to resolving customer issues

Ability to identify trends and provide root cause analysis

Thorough knowledge of Bank products and services

Excellent verbal and written communication skills

Superior active listening skills

Strong working knowledge of Microsoft Office products

Ability to work independently in a fast paced, changing environment, with minimal supervision

Ability to learn and apply new concepts quickly

Superior ability to navigate through difficult situations


Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday through Friday, 8:30am – 5:00pm

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386457]]> Sun, 13 May 2012 16:00:00 GMT 2430005-Providence-Product-Support
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information.
Adhere to system documentation, policies and procedures to ensure accurate internal and external reporting.
Review account status, advise customer of current status, and request additional information as needed.
Ability to negotiate payments on accounts within early and mid-level stages of delinquency
Insure operational goals are met as set by department standards.
Achieve a quality score as set by department standards.
Adheres to provided schedule
Determine account status based on system of record

Qualifications

High School Diploma or Equivalency


6 months Collections Experience
Excellent oral communications; counseling and persuasion skills
Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday -Thursday 6:00PM-9:00PM Saturday 8:00AM-12:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386023]]> Wed, 09 May 2012 16:00:00 GMT 2425061-Providence-Product-Support
Lead complex business analysis to support Business Development and Analytics and its business partners. Must Design, propose and execute complex analysis using business intelligence and data mining techniques under minimal supervision of a Business Manager.



Lead issue specific analysis as part of a larger business problem.

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested. Detail analysis and flow of report to be executed by other analysts in the team

Define timelines, deliverables, and tasks for different analysts and colleagues in the project team.

Communicate results in visual appealing format, provide interpretation and next steps of the analysis.

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistic or quantitative analysis for CF portfolio and acquisitions Key Performance Indicators; as well as supporting marketing initiatives

Create analysis using multi-dimensional database analytics tools

Retrieve and organize data relevant to analysis on hand

Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets

Measure and evaluate opportunities or risks around measuring programs such as response, retention, loyalty, etc (Direct Mail, TV, Radio, or Digital Channels)

Contributes to create requirements for data warehousing and Database Development

Develop statistical , financial and operations research solutions for business problems

Deliver results in presentation ready format using MS Office or other presentation software

Create business actionable hypothesis for specific issues, check prior knowledge acceptance with customers and communicate with key stakeholders

Review and assure accuracy, consistency and theoretical soundness of analysis performed by other analysts or customers

Uses descriptive profiling and exploratory data mining; to create advanced analytics solutions leveraging statistical and financial modeling

Execute statistical, Operations Research, or other advanced data manipulation designed by Lead Analyst.

Develop segmentation, decision tree, survival analysis, marketing affinity, multivariate statistical Modeling, clustering and experimental design techniques

Provide advice and technical support all issues related to implementation and automation. Analyze process performance and recommend enhancements

Prioritize tasks and multi-task to deliver on time multiple projects

Support strategic planning efforts by providing thought leadership and analysis

Describe business problem, sample and bias issues, deliverable time frame and database implications analysis required.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required


Qualifications

Bachelor Degree in Statistics, Computer Sciences, Social Sciences (quantitative concentration), Business Management, Finance or related required

MBA preferred

5-7 years Financial Services - Conducting quantitative, financial or business analysis, Data acquisition, manipulation and storage; data testing and validation.

5 years Technology and Consulting - Solutions development and Technology services

4 years Quantitative concentration - Data mining, profiling and reporting

1 year Management Experience - Some mentoring/management experience desired

Ability to lead small teams of customers and colleagues. Divide large business problems into smaller issues, propose hypotheses and analyses to disprove or approve them. Allocate analysis to other team members.

Financial analysis, including strong understanding of P&L, profitability drivers, allocations, activity based costs.

Communication Skills: ability to present complicated analytical material in a concise and compelling manner to C-level managers

Experience with SQL (various flavors)

Strong desktop computer skills including spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)

Proven skills in data extraction, manipulation and presentation

Attention to detail and critical thinking skills.

Ability to prioritize and multi-task effectively

Experience developing reports

Ability to translate data into information

Creativity; able to articulate ideas and concepts in visually interesting and persuasive ways



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386428]]> Wed, 09 May 2012 16:00:00 GMT 2424947-Danbury-Bridgeport-Corporate
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems


Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.


Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc).


Meet department productivity and quality standards within department turn-time standards.


The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications. The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent


Minimum of 1 year mortgage processing experience


Ability to handle high volume work in a fast-paced environment


Self-starter and comfortable functioning as a team player


Goal oriented and successful at meeting deadlines


Excellent written/oral communication and interpersonal skills


Outstanding organizational skills and strong attention to detail

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:15AM-5:00PM
Overtime as required

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386361]]> Wed, 09 May 2012 16:00:00 GMT 2424858-Providence-Corporate
Arranges repayment of defaulted account, seeking to maximize recovery of principal and fees. Responsible for complex defaulted accounts.

Qualifications

High school degree or equivalent


1 year of experience

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday-Thursday 5:00PM-9:00PM and Saturday 9AM-1PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386376]]> Tue, 08 May 2012 16:00:00 GMT 2424859-Providence-Product-Support
Manage, coach, and motivate the HLS mortgage/equity production team. Provide leadership and direction and promote teamwork and professionalism. Analyze and implement strategy for increasing unit’s performance. Develop, implement and monitor workflow improvement initiatives to meet division goals. Serve as consultant or subject matter expert to senior management or project teams.
Overall responsibility for the Home Lending Solutions Mortgage/Equity Production Teams. Manage, coach and develop team members at all levels. Demonstrate leadership and professionalism at all times.
Monitor pipeline to improve customer experience. Improve turn-time results. Partner with other business lines to maximize efficiencies.
Review daily reports to monitor areas that impact the timely completion of both mortgage and equity applications. Assist manager to identify areas that present risk of compliance violations or areas that may require improved efficiency and accuracy.
Effectively manage pipeline, adhering to departmental policies, procedures and regulatory guidelines.
Perform and /or coordinate training of new team members.
Review discrepancies in work performed by other departments that impact loan application turn time and estimated closing dates. Recommend actions to resolve or correct discrepancies.
Perform essential functions required to supervise in manager’s absence.
Perform special projects as requested.

Qualifications

High School or Equivalent (GED) required.
Associate Degree and/or Bachelor Degree preferred Or 3-5 years previous supervisory experience.
3-5 years of previous equity/mortgage experience.
3-5 years of previous management experience.
5 years of processing/ closing experience with detailed knowledge of loan documentation and products; familiar with lending guidelines.
2 years of Knowledge of bank, state and federal compliance regulations.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386278]]> Tue, 08 May 2012 16:00:00 GMT 2425091-Providence-Product-Support
The BCS Commercial Loan Closing Team Leader manages a staff within the BCS Operations department supporting the Branch, Business Banking, and Commercial Enterprise Banking market segments. Team provides loan closing support to Relationship Managers for commercial credit transactions. Support includes ordering and reviewing appraisals, environmental reports, title work and commercial loan documentation.
Primary responsibilities:
Ensures that the team is meeting productivity standards and service level agreements.
Performs all necessary human resource management activities, including but not limited to the hiring, training, and evaluating of colleagues. Ensures the continued development of team members by providing feedback, coaching, mentoring, and training.
Provides support to the Group Operations Manager by ensuring audit readiness through consistent application of policies and procedures. Responsible for fully documenting and updating processes.
Supports strategic objectives to effectively meet goals and ensure timely implementation of critical initiatives.

Qualifications

A Bachelor’s degree is required or 10 years of relevant business experience.
A minimum of 5 years in Banking and/or Financial Services General understanding of commercial lending, including products, processing, credit analysis, regulatory requirements, and documentation.
Incumbent should have served in a senior role and be experienced with peer coaching and mentoring.
Knowledgeable of commercial credit origination and management.
Understanding of processing, credit analysis and commercial loan documentation.
Understanding of traditional commercial credit product offerings including SBA and real estate secured credit.
Knowledge of federal and state laws and regulations pertaining to business credit, ranging from small businesses (<$1MM in revenues) to mid market customers.
Familiarity with financial statement spreading, covenant testing, and use of the FaCT system are pluses.
Excellent verbal and written communication skills with the ability to effectively communicate with all levels of the organization.
Must be experienced with MS Word, Excel, Outlook. PowerPoint, Access, & Visio are preferred.
Experience with all aspects of managing colleagues, including demonstrated experience mentoring, training, & developing colleagues.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386324]]> Mon, 07 May 2012 16:00:00 GMT 2424884-Providence-Product-Support
Responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to resolve and clear due diligence items including environmental reports, appraisals, flood determinations, lien positions and title work thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closings for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations. Understanding of regulatory requirements and credit policy.
1-2 years prior related customer service.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.

Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision.
Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well as commercial regulatory requirements.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386358]]> Mon, 07 May 2012 16:00:00 GMT 2424857-Providence-Product-Support
The Business Credit Services Loan Closer is responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to obtain, review, and resolve and clear due diligence itmes including environmental reports, appraisals, flood determinations, lien searches, and titlework, thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closing process for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations.
1-2 years prior related customer service.
Understanding of regulatory requirements and credit policy.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.
Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision. Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well s commercial regulatory requirements.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386296]]> Sun, 06 May 2012 16:00:00 GMT 2415399-Providence-Product-Support
Research, define and document business problems.  Uses scientific approach to interview stakeholders, analyze business issues and propose solutions using data mining and modeling techniques. Carefully plan execution and business impact of quantitative of Customer Segmentation and Marketing Experimental designs.  Create, maintain and enhance relationship with internal customers to achieve implementation goals of marketing program experimental design, source new analysis and draft plans to improve their business.  Listen, summarize and propose analysis to seek actionable solutions. Provide individual contribution to Experimental analysis using data mining tools Manages the overall process of segment, program and business profitability, including trend diagnostics, identification of root causes of forecast deviation and action plan development.
 Analyzes business customer segment performance detailing and documenting profiles, customer response and behaviors towards services and promotions offered by retail bank and loan products.  Develop and delivers presentations of key finding regarding program profit dynamics to senior management.
Creates custom coding and data pulls using SAS and SQL to provide strategic evaluation of marketing campaigns, portfolio management and customer.
 

Qualifications

Master degree in quantitative areas or equivalent work experience.  PhD a plus.
Individual contributor, proven leadership, delivery focus record.
5+ years relevant experience in marketing business analysis, risk or strong quantitative area.
Banking experience preferred
Exceptional problem solving and analytical skills
Excellent written, verbal and presentation skills are needed to communicate complex information to
senior management. Excellent influencing and negotiation skills and the ability to present issues in a
persuasive manner.
Excellent PC and application skills are required, including SAS, SQL, word processing, spreadsheets
(Excel), presentation and standard industry and internal software. Ability to learn additional
applications as needed.
Ability to work within a team structure and share knowledge and skills.
Theoretical and practical expertise in analysis and data mining concepts and techniques.
Excellent ability to evaluate, analyze and quantify the financial impact of the issues involved.
Excellent project management, analytical and research skills with a demonstrated ability to manage
projects from inception through completion
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386151]]> Wed, 02 May 2012 16:00:00 GMT 2406316-Danbury-Bridgeport-Marketing
 The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following-up on documentation if needed. Adherence to regulatory and bank guidelines and department standards is required.
Review submitted documentation to ensure compliance with bank requirements.  Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.
Enter clear and concise comments, edit information, and document application.
Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
Knowledge of  secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).
Exceed department productivity and quality standards within department turn-time standards and ability to assist Management Team with special projects; serves as a subject matter expert requiring little supervision.
General Supervision:  Incumbent develops procedures for performance of a variety of duties or performs complex duties within established policy guidelines; responsible for a defined set of assignments, e.g., all financial activities for the department; is expected to determine and create necessary procedures to set priorities and meet specific goals and objectives of the function or unit.  (Typically pertains to advanced technical, senior professional, unit supervisor).
 

Qualifications

High School Diploma or GED required.
Associate or Bachelors Degree preferred.
2-3 years  proficient in PC skills.
2-3 years of work experience in either an office or retail environment.
2-3 years of knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites.
2-3 years of experience in oral and written communication with internal and external customers.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385938]]> Thu, 26 Apr 2012 16:00:00 GMT 2385667-Richmond-Corporate
Review submitted documentation to ensure compliance with bank requirements.  Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.
Enter clear and concise comments, edit information, and document application.
Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
Basic knowledge of  secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).
Meet or exceed department productivity and quality standards within department turn-time standards.
 

Qualifications

High School or Equivalent (GED), Associate Degree or Bachelor Degree preferred
Time management and ability to meet deadlines is critical to this position. Attention to detail and organizational skills are required. Requires work in a fast pace environment with the ability to multitask.
2-3 years Experience:



PC skills

Work experience in either an office or retail environment

Banking or mortgage experience - Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites

Customer Service - Experience in oral and written communication with internal and external customers


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385928]]> Thu, 26 Apr 2012 16:00:00 GMT 2385722-Richmond-Corporate
The incumbent will open and maintenance Commercial deposit accounts on the Touchpoint and/or Mainframe system.
Provide Touchpoint support to Commercial Relationship Management Team implementing consistent and solid controls to mitigate operational and documentation risk to Commercial business deposit, savings, CD and Money Market accounts.   Independently and proactively facilitate initiation of required transactions in accordance with straightforward to moderately complex documentation and in adherence to applicable policies, procedures, legal, compliance and regulatory requirements.
Accountable for providing high quality customer service to all internal clients and accurate and timely deposit support of Commercial business deposit, savings, CDs and money market accounts, etc. to include documentation, account disclosures and ongoing documentation tickler management. 
Consistently maintain a state of internal and external audit readiness.
Review, assess and interpret internal documentation for adherence to Bank policies, procedures and federal regulations to mitigate operational, documentation, reputation risk as appropriate.  Proactively anticipate risk issues and take action to influence and initiate solutions. 
Handle multiple demands and competing priorities while meeting deadlines associated with maintaining portfolio compliance with policies and procedures. 
Inventory, review for accuracy and transmit relevant documents received to the appropriate party/department for safekeeping and pursue pending documents within established SLAs.
Participate in various projects and data analysis to satisfy management and Corporate mandates, provide status reports to CBCS Team Leader/Manager. Complete assignments according to established timeline.
 

Qualifications

High School Diploma required, Associates or Bachelors Degree preferred or years of experience in lieu of degree
5 years previous experience working in Commercial Deposit administration environment
Broad and extensive knowledge of Commercial Banking Deposit administration to include: documentation/structure; expert operational risk management, bank and regulatory requirements.
Proficient in Microsoft W ord and E xcel in order to ensure the accuracy of critical data across databases and systems of record to prevent negative impact to Client and/or Bank.
Exhibit appropriate knowledge of current systems/ products when interacting with peers, team leader and senior managers. Examples of products include: commercial checking account types, municipal and government accounts, money market accounts, CDs and savings accounts.
Ability to multitask in fast paced environment.
Effective verbal and written communication skills.
Regularly interacts with and develops valued relationships with internal clients.
Proactively collaborates both within the department and across appropriate business lines.
Prior experience with Touchpoint system, a plus
 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385839]]> Tue, 24 Apr 2012 16:00:00 GMT 2381810-Pittsburgh-Product-Support
Monitor loans in foreclosure to ensure compliance with all investor, guarantor, insurer, state and federal guidelines/timeframes are adhered to.  Review file when received in foreclosure to ensure that all of the prerequisites of foreclosure have been met.  Monitor loans in the foreclosure process and update servicing system with all critical steps during the process.  If there are delays in the foreclosure process the servicing system must be documented with the delay and the reason for the delay.  Monitor vacant properties during the foreclosure process to ensure the all property preservation functions are completed timely and in accordance with investor guidelines.  Resolve payment disputes and reconcile payment histories.  Work the foreclosure task queue daily and respond to inquiries timely.  Handle all foreclosure related correspondence, phone calls, e-mails promptly to avoid customer complaints.  Read, review and understand title reports to determine the lien position.  Report foreclosure sale results accurately and timely to the investor.
 

Qualifications

Effective verbal, written, and interpersonal communication skill with emphasis on telephone techniques
PC word processing, CRT data entry; typing
Problem solving and counseling skills; accuracy; math aptitude; attention to detail
Follow all foreclosure guidelines verbal and written
Mortgage experience
 

Hours and Work Schedule

Hours per Week:   40
Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385226]]> Wed, 18 Apr 2012 16:00:00 GMT 2365648-Richmond-Corporate
Collect payments on predefined accounts through problem resolution, servicing and negotiating techniques.
Adhere to policy and compliance guidelines regarding security of customer information. includes RBS Citizens, local, state and federal laws.
Adhere to system documentation policies and procedures to ensure accurate operational reporting.
Review account status,  advise customer of current status, and request additional information as needed on inbound/outbound calls.
Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
Achieve a quality score as set by department standards.
Adhere to provided schedule.
Determine account status based on system of record.
 

Qualifications

Excellent oral communication,  counseling and persuasion skills.
Knowledge of Fair Debt Collection practices
Flexibility to adapt to changing  business needs and requirements with a consistent positive attitude.
Excellent data entry and typing skills
Math aptitude
Familiarity with the usage of a predictive dialer and automatic call distributor
Maintain composure under pressure and in confrontational situations with customer.
Make independent decisions and exercise sound judgment
Organized work habits
Ability to  perform in a production environment and meet monthly operational metric goals.  
 

Hours and Work Schedule

Hours per Week:   20
Work Schedule:    Monday  -Thursday 5:00pm-9:00pm, Saturday 8:00am-12:00pm
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384580]]> Sun, 15 Apr 2012 16:00:00 GMT 2355537-Providence-Product-Support
Single Point of Contact Assistant Manager manages a group of customer relationship managers, including setting employee schedules, managing completion of work assignments and meeting business requirements in a timely and cost effective manner and achieving business goals.  This position will manage a group of 10+ relationship managers that work with customers and act as a liaison with the processing groups.  The SPOC Assistant Manager is responsible for recruiting, hiring decisions, performance reviews, and reward and recognition of staff.  This individual will develop relationships with managers of key support areas to ensure quality service is being delivered to our customers. Will serve as a key stakeholder to ensure compliance with investor servicing guidelines/standards.



Coaches and trains their team to provide understanding of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure.

Creates and coaches to a customer focused environment that motivates and empowers employees to deliver high quality customer service to increase customer satisfaction and enhance customer relationship.  Rewards and celebrates success.  Assists with identifying training needs and delivers appropriate training to staff.

Responsible for recruiting, hiring decisions, performance reviews, and reward and recognition of staff.  Identify hiring needs.    

Develops schedules, cost and resource estimates and manages to these requirements.  Fulfills operational requirements through supervision of assigned work group. 

Implement and deliver business plans and targets.  Plan, allocate, and organize team resources to meet business plan.

To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.

Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Develop and maintain effective working relationships. Partner with other departments with common goals.

Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.

Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

C reate, plan and implement activities that will support the development of team members.

Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.   Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

 

Qualifications

Bachelor Degree, Required

Superior coaching abilities – takes responsibilities for coaching people to drive performance improvement

Customer service orientation. 

Excellent time management skills

Goal driven

Problem solver  

Proficient product and service knowledge

Knowledge of MSP, ALS, and Filenet preferred

Solid knowledge of MS Office products

Strong written and verbal skills

Strong organization skills

Strong project management skills

Strong PC Skills

Experienced in successfully delivering services through leading people

Able to develop wider business knowledge of all other functions within the division.

Knowledge of corporate policy, laws and regulatory requirements of area of responsibility.

Excellent problem solving skills

Financial services/operations environment, 5+ Years

Progressive Management, 5+ Years

Mortgage Default, 2+ Years

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385149]]> Wed, 04 Apr 2012 16:00:00 GMT 2329761-Richmond-Product-Support
The Business Credit Services Loan Processor  II  receives and reviews electronic and paper documents for filing within credit files, supports the transfer of credit and legal files, and provides general operational support for the BCS Loan Operations department.  Communicates with both internal and external customers identifying required information and provides status updates to interested parties.  Maintains/updates appropriate systems, determines and orders necessary due diligence, assists with the transfer of credits supports the maintenance of Credit Files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by BCS Loan Operations.   
Position is responsible for the filing of all documentation in the virtual credit files for Business Banking and Commercial Enterprise Banking.  Position is the primary resource for the physical exchange of files within BCS and with external business partners. 
Credit files are permanent records maintained for customers.  Accuracy of filings is critical. 
 

Qualifications

A Bachelor's degree is required or 10 years of relevant experience.  A minimum of 3 years in Banking and/or Financial Services.
Highly motivated and is team-oriented.  Analytical ability to expedite moderately complex problem resolution.
Highly-effective written and oral communication skills to provide exceptional customer service and to communicate with clients, colleagues and all levels of management. Strong organizational skills and ability to manage multiple priorities and maintain productivity during periods of change or uncertainty.  Must be able to perform quality work within a very fast paced work environment.
Incumbent must possess a working knowledge of Commercial Credit Policy as it pertains to Credit File requirements and protocols.   Advanced knowledge of typical commercial loan documentation, financial statements and due diligence is required.
Role serves as a primary resource for preparation for audits.  Position may interact with internal and external audit and external regulators.  Excellent communications skills are necessary. 
Experience with Kofax, IBM Content Manager, Shaw, Gateway, and Gateway PM are all pluses. 
Must be experienced with the use of multi-functional devices.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385127]]> Wed, 04 Apr 2012 16:00:00 GMT 2329808-Pittsburgh-Corporate
- Responsible for putting product specific reporting (weekly and monthly) including business dashboards together that will show key product financial and operational metrics. Need to ensure that the reports come out on a timely and accurate basis
- Development of new business reports that might be needed to support strategic initiatives 
- Retrieve and organize data relevant to reporting/analysis on hand
- Lead issue specific analysis as part of a larger business problem
- Deliver results in presentation ready format using MS Office or other presentation software
 

Qualifications

Bachelor’s degree
Work Experience
Minimum 3 years of experience in reporting/analysis. Experience in financial services industry and student loan reporting desired
Skills
Ability to coordinate tasks with small teams of colleagues
Good financial analysis skills, including strong understanding of P&L and profitability drivers
Experience with SQL and business intelligence extraction tools
Excellent desktop computer skills including spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
Attention to detail
Critical thinking, seeking to improve process efficiency
Good communication skills, both written and verbal.  Ability to translate data into information relevant to the business issue.  Be able to explain and train internal customer on use of solution.
Experience developing reports
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384851]]> Tue, 27 Mar 2012 16:00:00 GMT 2305665-Dedham-Product-Support
The ISS Info Delivery BA/PM partners with business users, technical teams, Risk Management, and external vendor partners to deliver business intelligence applications that add business value and promote end user effectiveness.  The BA/PM works on projects ranging from self-directed departmental solutions to larger efforts involving multiple departments.  In the largest projects, the BA/PM represents the business intelligence / data warehouse environment as part of a larger team delivering bank-wide initiatives.

1) Business Liaison / Work Intake



Perform work intake role within a larger data warehousing and business intelligence team, supporting a wide range of marketing and retail and business banking functions.   Evaluate incoming requests provided from internal customer and business areas, and work with business liaisons to determine priority, level of effort, potential technology solutions, resource and skill needs.

Negotiate and set expectations with business sponsors with regard to project scope, requested delivery dates, working with the development teams on resource availability.

Represent data warehousing/business intelligence team at recurring business meetings.

Perform business analysis needed to correctly scope the work effort and complete project deliverables for initial engagement and planning stages of the project.  Identify any missing stakeholders through interviews.

Acquire in-depth knowledge of the information needs for multiple business areas such as Marketing, Risk, and Operations, in order to effectively translate business needs into functional specifications used by internal and external software developers.

2) Project Management



Develop and maintain project plans; lead small to medium-sized projects and/or sub-projects to coordinate completion of project deliverables and achieve implementation of data warehouse solutions.

Manage and track project risks, action items, issues, key decisions, and coordinate issue resolution.  Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Coordinate and facilitate regular project meetings, developing meeting agendas, minutes, and other appropriate materials.

Collect and validate sign-offs on all project deliverables.

Track status of all deliverables and requirements.

Recognizes the need to escalate problems to a higher level.

Persuades client to utilize long-term solution for short-term problems.

3) Business Analysis / Requirements Gathering



Schedule, lead and document interviews with all the stakeholders and document how the project impacts them and what their needs, concerns and impact is for the project to flush out their requirements. Captures risks and concerns during requirements sessions.

Facilitate design meetings and requirements gathering sessions.

Understand the various components of the data warehouse environment so as to guide decision-making regarding design options and tradeoffs.

Create and fully document high level and very detailed requirements, specifications, business process flows for current and future state business process.

Develop process models, diagrams, and other business detailed requirements documents.

Document business, technical, security, risk, standards, and other requirements as applicable.

Documents functional and technical specs, including documentation of complex business rules.

Create and maintain system documentation including metadata, mapping files, end user documentation, and production turnover documentation.

4) Testing



Understand both business and technical considerations and dependencies for testing business intelligence / data warehouse solutions.

Facilitate process of obtaining test files from data providers and providing test files to downstream recipients, in compliance with information security requirements and using standard secure file transmission techniques.

Coordinate with data warehouse developers to manage test data loads and creation of test reports, dashboards, extracts, or other output files.

Create use cases, test cases, and test scripts for each requirement showing how you will know if the requirement was met (success criteria for all requirements.)

Lead testing efforts for software components and BI solutions through multiple test environments and using standard testing tools.

Engage business users to participate in testing and data validation efforts.

As needed, perform independent ad hoc data and report validation to confirm desired functionality.

Track and communicate testing / validation issues and assist team in identifying root causes.

Document test results following standard methodology and templates.

5) Implementation



Understand both business and technical considerations and dependencies for implementing business intelligence / data warehouse solutions.

Participates in defining and/or executing implementation plans, contingency plans, testing, problem reporting, and other implementation tasks.

Create production implementation requests in ticketing system and manage approval and execution thereof.

Ensure implementation is timed and sequenced so as to minimize disruption to business users and maximize business value of implemented solution.

Coordinate effective production turnover of solutions being implemented, including knowledge transfer sessions and appropriate documentation.

Facilitate planning and execution of user training and communication on new or modified functionality within the data warehouse environment.

 Occasional travel to regional offices and vendor sites (RI, MA) may be required.
 

Qualifications

Minimum 5 years experience as a business systems analyst, at least 3 years with data warehouse or business intelligence environments.

Partnership mentality; Strong collaboration and facilitation skills; works well within a matrixed team environment.

Proven ability to lead small teams and coordinate to achieve business goals.

Ability to successfully multi-task and manage large volumes of information.

Highly organized and detail oriented

Quick learner; ability to self-direct; seeks out appropriate guidance when needed

Strong technical skills in all aspects of the data warehouse environment to allow active participation in detailed technical conversations and design sessions

Strong knowledge of relational databases, relational and data warehouse design concepts, and use of SQL for database querying.

Knowledge of and proven experience in following various software development and project lifecycle methodologies.

Experience developing project plans in MS Project and executing against developed plans, leveraging project tracking facilities of MS Project.

Experience leading project teams and managing projects, including issue and risk identification and resolution, project status reporting and distribution of other project communications, project meeting facilitation.

Exceptional written and verbal communications and client management skills.

Must know standard MS Office Suite including Visio, Access, and Excel advanced functions.

Adheres to department and corporate policies and procedures

College degree required; Business or Computer Science courses preferred.

Knowledge of Financial Services industry is a plus.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384861]]> Tue, 27 Mar 2012 16:00:00 GMT 2305697-Danbury-Bridgeport-Product-Support
This position will be responsible for the end-to-end design, development, and delivery of complete business intelligence solutions to support the Consumer Banking area.
 Candidates should possess the following skill set:



Knowledge of Transact-SQL and SAS as a reporting tool

Experience in addressing query performance and modifying application code to remedy performance problems

Experience developing reporting components (models, scheduling) using Microsoft Reporting Services Product Suite for Self Service

Experience in analyzing and interpreting information requirements and designing reports

Test case design, performing testing and validation of logic and financial metrics

Coding to departmental standards

Presenting and reviewing work with peers and business line personnel

Experience resolving data quality assurance issues in connection with information delivery and development tasks

Demonstrated experience in using relational data architecture and reporting tools to design and develop reports to meet specifications.

Communicate directly with other data warehouse team members including business analysts, data modelers, business clients and warehouse developers to confirm requirements and clarify business rules as they are converted into application code

Review business requirement and project initiation documents and personally author functional and/or technical specifications as required

Act as project lead to develop reporting solutions for a wide variety of business intelligence and operational data warehouse projects

Contribute to project plans and provide status updates or task estimates to project manager(s) leading warehouse development projects

Take ownership of assigned project issues and coordinate through to resolution

Communicate proactively and frequently with all project team members throughout the project lifecycle

 Beneficial or plus experience



Knowledge of data warehouse architectural concepts along with data warehouse production support experience

Knowledge of Credit Card or Retail Financial Services industry

Experience with generating or using summary data for integration with OLAP tools


Qualifications

 



Minimum of 3-5 years as a Business Intelligence report developer

Familiarity with Version management – PVCS, MS Source Safe, CVS, Perforce

Proficient understanding of Microsoft Office Products

Bachelor Degree required


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384558]]> Sun, 18 Mar 2012 16:00:00 GMT 2276341-Danbury-Bridgeport-Product-Support
Manage Teams performing advanced analysis of larger business problem utilizing statistical, operational research and data mining techniques.

Perform advanced financial analysis, collecting information to be used in a analytical context and delivered to requestor.

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested.  Detail analysis and flow of report to be executed by other analysts on the team.

Define timelines, deliverables, and tasks for different analysts and colleagues on the project team.

Communicate results in visually appealing and comprehendable format; provide interpretation and next steps of the analysis. 

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistical or quantitative analysis of CF portfolio and Key Performance Indicators, as well as supporting Marketing initiatives.

Create analysis using multi-dimensional database analytics tools.

Retrieve and organize data relevant to analysis on hand.

Review analysis plan and advanced technique fundamentals (in layman terms) with key stakeholders providing perspective and changes to accomplish technical and business goals.

Review and confirm accuracy, consistency and theoretical soundness of analysis performed by other analysts.

Use descriptive profiling and exploratory data mining to create advanced analytics solutions leveraging statistical and financial modeling.

Oversee execution of statistical, operations research, or other advanced data manipulation designed by Lead Analyst.

Drive analytical solution using segmentation, decision tree, survival analysis, marketing affinity, multivariate statistical modeling, clustering  and experimental design techniques. Measure and evaluate risk around marketing programs such as response, retention, loyalty, etc

Engage BDA and customer stakeholders on potential solutions to mission critical business problems, defining potential solutions or a framework to find an approach to solve them.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports.

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required. Present to senior leadership when appropriate on relevant projects.

Perform other job functions, when identified, in support of organizational goals.


Qualifications

Bachelor Degree in Statistics, Computer Sciences, Math, Social Sciences (quantitative concentration), Business Management required

Masters Degree in Statistics, Computer Sciences, Math, Social Sciences (quantitative concentration) preferred.

Able to present complicated analytical material in a concise and compelling manner to C-level managers. Also able to translate sophisticated statistical concepts into language that non-quantitative audiences can understand. 

Experience with SQL and mastery of SAS 

Strong desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint, Access). Able to create user interfaces as well as macros, modules, and functions.

Proven skills in data extraction, manipulation and presentation. Can identify new techniques for improving data processes.

Attention to detail and critical thinking skills. Must be thorough and meticulous in evaluating and vetting data.

Ability to prioritize and multi-task effectively simultaneously managing multiple projects with differing timelines and delegating tasks effectively.

Experience developing quantitative analyses to be presented to senior levels of the organization for use in making broad decisions.

Able to articulate ideas and concepts in visually interesting and persuasive ways with demonstrated results in educating clients and convincing them to accept recommendations.

Ability to lead teams of colleagues with varying skill sets and quantitative backgrounds.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384217]]> Wed, 07 Mar 2012 14:00:00 GMT 2234900-Danbury-Bridgeport-Product-Support
This position will interface (directly and indirectly) with internal Business Development and Analytics partners, all functional areas of the bank and lines of business (products and channels) in order to develop tactics that capitalize on business opportunities. These tactics will most often take the form of advanced analytic-based products (e.g., cluster solutions, predictive models, etc.) that fits into a larger business strategy. The tactics created by this role will lend themselves to marketplace implementation and financial quantification so that results and next-steps can be identified and reported. The incumbent also serves as a technical expert/consultant to ensure leading edge statistical techniques are properly employed and also provides day-to-day support and “consulting” regarding accurate strategy deployment and data manipulation.
Actively collaborate with peers and internal customers throughout the business to identify current and long-term/future strategic analytic opportunities, needs and potential means to attain them (including analytic techniques, data and software availability and training); assure compliance with RBS Group standards, especially with regards to analytic product development and validation.
Develop analytic solutions, associated strategies, methods for implementation/validation, and experimental designs to financially quantify marketplace results. Interface with business partners throughout the process to ensure the relevance, robustness and stability of the solution. Proactively inform the business of new potential opportunities that are discovered during the exploratory data analysis process. Strong focus on project management.
Develop presentations and communicate to peers and executives to relate complex concepts, information, and results in a way that can be easily understood and integrated into the business for direct value added application.
Monitor in-market strategies to quantify financial impact, and to determine the continued strength of the in-market solution.

Qualifications

Bachelor Degree required, Masters Degree in Business, Economics or Statistics preferred
Significant experience in financial services.  SAS programming.
7+ years experience - Advanced Statistical Techniques:   Specifically, techniques include:



Thorough Exploratory Data Analysis Skills (e.g., data extraction/mapping/assembly/cleansing, missing value imputation, variable transformation, spline derivation, variable derivation to yield increased predictive power, reject inference, general opportunity recognition through aberrant metric identification, etc.)

Build/Implementation/Testing Validation Skills (e.g., database/IT operations knowledge, design of experiments (with a focus on fractional factorial design), margin of error calculation at varying confidence intervals, K-folds cross validation, out-of-time studies, etc.)

Modeling Skills (e.g., K-Means, Hierarchical Clustering, GAM, OLS, (Polynomial) Logistic Regression, etc.)

3+ years knowledge of data infrastructure and policies, in conjunction with (governmental) regulatory and compliance knowledge (as it pertains to data usage in the financial services environment).
3+ years - Financial Knowledge:  All Decision Sciences products that are put into the market must be financially measured against business-as-usual strategies.  As a result, the ability to create/develop/evaluate pro formas based on line-of-business inputs and the information (lift) indicated by newly developed analytic-product-driven strategies, is necessary.  Additionally, the ability to translate executed experimental designs (market test results) into P&L statements that reflect incremental financial impact (in order to recommend strategy roll-out or specific-strategy revisions) is needed. 
5+ years - Communications and Consulting Skills:  Written and verbal ability to proactively and reactively communicate to all levels of the business (including both statistically-savvy and statistically unacquainted audiences).  Decision Sciences roles are highly-consultative.  As a result, strong communication and relationship-building skills are necessary to both secure projects and bring them to market.
7+ - Financial Services Industry Knowledge, and Business Knowledge:  Decision Sciences has projects across most functional areas (PDM, Operations, Risk, Marketing, etc.) and Lines of Business (HLS, Auto, Cards, Student, etc.).  To effectively partner with these groups, the Decision Sciences team member must be able to demonstrate deep knowledge of these areas to the representatives from these teams (…Decision Sciences team members can’t say that they are going to develop a solution and/or strategy for an area if they are seen as uninformed regarding that area).
Further, it is not enough to understand how to build a robust and stable analytic solution.  The Decision Sciences team member must know how to apply that solution in the marketplace to create a quantifiable financial gain.
5+ years - Project Management:  The ability to translate a detailed analytic project plan into action.  The ability to structure and manage tasks in conformance with a timeline that meets customer needs.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384385]]> Wed, 07 Mar 2012 14:00:00 GMT 2234916-Danbury-Bridgeport-Product-Support
 This position is responsible for providing analytics and modeling for the Home Lending Solutions (HLS) Sales and Distribution channels.  The incumbent will be responsible for tracking and analyzing productivity and capacity of the HLS sales channels, including analysis by geography and market, loan product and purpose, and lead sources.    Analysis will include projections in line with recruiting plans and market conditions, as well as capacity and resource optimization for the Direct sales channel.
 Lead complex business analysis to support Business Development and Analytics and its business partners.  Must Design, propose and execute complex analysis using business intelligence and data mining techniques under minimal supervision of a Business Manager.      



Lead issue specific analysis as part of a larger business problem. 

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested.  Detail analysis and flow of report to be executed by other analysts in the team

Define timelines, deliverables, and tasks for different analysts and colleagues in the project team.

Communicate results in visual appealing format, provide interpretation and next steps of the analysis. 

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistic or quantitative analysis of productivity of sales, across multiple distribution channels, including dimensions for geography, loan product and purpose, and lead sources.   Measure and evaluate opportunities or risks associated with this analysis.

Create analysis using multi-dimensional database analytics tools

Retrieve and organize data relevant to analysis on hand

Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets

Measure and evaluate capacity and potential capacity of direct sales across various products and lead sources.  Assist with projections for load balancing and source optimization.

Contributes to create requirements for data warehousing and Database Development

Develop statistical , financial and operations research solutions for business problems

Deliver results in presentation ready format using MS Office or other presentation software

Create business actionable hypothesis for specific issues, check prior knowledge acceptance with customers and communicate with key stakeholders

Review and assure accuracy, consistency and theoretical soundness of analysis performed by other analysts or customers

Uses descriptive profiling and exploratory data mining; to create advanced analytics solutions leveraging statistical and financial modeling

Execute statistical, Operations Research, or other advanced data manipulation designed by Lead Analyst.

Provide modeling and analysis to support compensation planning and decisioning. for sales groups.

Provide advice and technical support all issues related to implementation and automation.  Analyze process performance and recommend enhancements

Prioritize tasks and multi-task to deliver on time multiple projects

Support strategic planning efforts by providing thought leadership and analysis

Describe business problem, sample and bias issues, deliverable time frame and database implications analysis required.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required

Engage with facilities partners as necessary regarding HLS sales staffing.

 
 

Qualifications

Bachelors Degree required, Masters degree preferred
5 years experience conducting quantitative, financial or business analysis
1+ years management/ supervisory experience
Ability to lead small teams of customers and colleagues.  Divide large business problems into smaller issues, propose hypotheses and analyses to disprove or approve them.  Allocate analysis to other team members.
Financial analysis, including strong understanding of P&L, profitability drivers, allocations, activity based costs.  
Communication Skills: ability to present complicated analytical material in a concise and compelling manner to C-level managers
Experience with SQL (various flavors)
Strong desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
Proven skills in data extraction, manipulation and presentation
Attention to detail and critical thinking skills.
Ability to prioritize and multi-task effectively
Experience developing reports
Ability to translate data into information
Creativity; able to articulate ideas and concepts in visually interesting and persuasive ways
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382729]]> Thu, 12 Jan 2012 14:00:00 GMT 2092346-Providence-Corporate
The main purpose of the role is the capture, storage, and distribution of management information in support of all products and distribution channels in the Consumer Bank.  Lead transformational reengineering effort on behalf of the Consumer Bank integrating multiple existing data sources into a new single source of data in partnership with the Enterprise Data Initiative. Develops and establishes production reports to support the business lines and executives within the timeframes defined by the service level agreement.  Overall responsible for data accuracy and data quality. In addition responsible for information security of certain third party data vendors. Provide overall data governance business leadership to supporting Technology Division resources on behalf of the division.
 

Qualifications

Bachelor Degree required/Masters Degree preferred. 

Must have 15 years of experience in Financial Services Industry/Management Information and Analysis.

Detailed understanding of the Consumer Banking Division

Extensive experience of stakeholder management at Executive level.

Proven ability to manage and deliver through large teams.

Strong people management skills and ability to operate with credibility at the Executive level.

Strategic vision and organization/marketplace awareness

Commitment to development and career advancement of diverse workforce

Proven ability to lead, manage, and influence teams to achieve objectives.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382492]]> Wed, 04 Jan 2012 14:00:00 GMT 2076486-Providence-Product-Support
Manage Pricing Committee Process for the Home Lending Solutions (HLS) product area.  Prepares and analyzes product pricing and program financials on behalf of HLS and develops executive level management presentations, business reviews, key findings and recommendations. Pro-actively identifies new market opportunities and risks arising from competitive, regulatory and other internal and external factors.  Provides recommendations to enhance product and customer profitability. Ensures proper policies and procedures are in place to document pricing decisions.
Develops and maintains pricing and profitability models/pro formas to support new business initiatives.  Gathers data and performs analytics to properly backtest and validate models and documents assumptions that provide the basis for pricing and profitability measurement.  Collaborates closely with colleagues across the organization to develop and refine models. 
Acts as lead financial expert on cross-functional teams to establish processes for developing financial analysis and business cases associated with potential new strategies. 
Trains and develops other analysts.  Organizes and plans workflows.  Ensures effective departmental policies and procedures are developed and maintained.
 

Qualifications

Strong organizational and leadership skills: plans, reviews and tackle obstacles to excellence; ability to utilize persuasion and build relationships to win support for the benefit of the business; builds confidence and inspires others to achieve success for the business; uses scenario planning to consider the implications of different scenarios
Mastery of theoretical and practical accounting and finance concepts and techniques including  discounted cashflow analysis, ROE, economic capital, funds transfer pricing, etc.
Excellent analytical and research skills:  ability to interpret financial results and business indicators to identify trends.  Conduct quantitative, financial or business case analysis.
Proficiency in analytical spreadsheet skills and data manipulation.  Experience with statistical and quantitative analysis a plus. Skilled in software applications:  Microsoft Word, Excel, Access, Powerpoint, SAS a plus. 
Excellent communication skills, both written and verbal
Comfortable asking challenging questions yet collaborate for success of the business
Leads and develops other analysts.
Bachelor's degree required, MBA of Master in Finance preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382287]]> Mon, 12 Dec 2011 14:00:00 GMT 2031524-Richmond-Product-Support