http://cfgcareers.com/cincinnati-jobs en
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following up on documentation if needed. Adherence to regulatory and bank guidelines and department standards is required.


Review submitted documentation to ensure compliance with bank requirements. Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.


Enter clear and concise comments, edit information, and document application.


Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation


Basic knowledge of secondary market/lending programs and guidelines with the ability to apply


bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).


Meet or exceed department productivity and quality standards within department turn-time standards.

Qualifications

High School Graduate or Equivalent


Proficient in PC skills


2-3 years work experience in either an office or retail environment closing loans


Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites


Experience in oral and written communication with internal and external customers

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386681]]> Sun, 20 May 2012 16:00:00 GMT 2448288-Cincinnati-Lending
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc). Meet department productivity and quality standards within department turn-time standards. The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications.
The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent.

Minimum of 1 year mortgage processing experience.

Ability to handle high volume work in a fast-paced environment.

Self-starter and comfortable functioning as a team player.

Goal oriented and successful at meeting deadlines.

Excellent written/oral communication and interpersonal skills.

Outstanding organizational skills and strong attention to detail.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386528]]> Wed, 16 May 2012 16:00:00 GMT 2439924-Cincinnati-Corporate
Engage current and potential customers in the aisles, at the check-out counter, and at the front door of the host retail partner.

Set prospect meetings at initial contact or through follow-up calls to gain an understanding of their unique banking needs.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing customers and new customers

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Accurately conduct teller credit and debit transactions in compliance with established bank policies and procedures. Prepare daily proof record and maintain an acceptable difference record.

Work non-traditional schedule including nights and weekends.

Display leadership qualities in sales and service. Be a resource to peers in helping them improve their skills.


Qualifications

High School degree or equivalent required

1 year sales and service experience

General knowledge of teller operations helpful

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week: 25


Work Schedule: Schedule varies. This is an in-store branch and is open for business 7 days a week. Schdules depends on business needs.

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cob6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386502]]> Mon, 14 May 2012 16:00:00 GMT 2433738-Cincinnati-Banker
General Supervision:  Incumbent develops procedures for performance of a variety of duties or performs complex duties within established policy guidelines; responsible for a defined set of assignments, e.g., all financial activities for the department; is expected to determine and create necessary procedures to set priorities and meet specific goals and objectives of the function or unit.  (Typically pertains to advanced technical, senior professional, unit supervisor)
 

Qualifications

 





Skills/ Competencies:   Indicate the minimum skills required to competently perform the duties of this job.  Please note:  This will be included in future job postings and be used to screen applicants.




Time management and ability to meet deadlines is critical to this position. Attention to detail and organizational skills required. Ability to work in a fast pace environment with the ability to multitask; ability to prioritize and meet deadlines in a high volume area. Ability to follow directions.  Work well independently. Advanced typing skills and strong computer skills. Ability to work well in a team environment




 





Work Experience:   Identify the minimum related experience required to competently perform the duties of this job.  Please note:  This will be utilized be included in future job postings and be used to screen applicants.




 

 

 




Mortgage or equity loan closing


 

Knowledge of loan documentation related to closings, experience working with various branches and settlement agents, familiar with lending guidelines




Ability to work in a high volume, fast paced environment


 

Ability to produce under pressure, multi task and prioritize in a sometimes stressful environment, proven ability to meet and exceed set goals




Customer Service


 

Experience in oral and written communication with internal and external customers, ability to provide outstanding customer service




Proficient PC Skills     


 

Outlook, Microsoft




 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384989]]> Tue, 03 Apr 2012 16:00:00 GMT 2325375-Cincinnati-Lending
Responsible for generating sales of Home Equity Lines of Credit and Home Equity Loans through leads and applications obtained, but not limited through Internet based partners, bank website, retail branch network, internal phone referrals, and other direct to customer campaigns.  Through timely and responsive customer contact; needs based selling techniques; and by adhering to all applicable guidelines, meet production and customer satisfaction targets.


COMMUNICATION/TECHNOLOGY


Determine the customer’s financial objectives using needs based sales processes, review the customer’s lending needs, structure an appropriate loan commitment which meets their needs and conforms to credit policy, and provide the client with their customized loan solution.

Coordinate with the customer or third parties for information and document gathering and scheduling issues.

Follow customer loans through the loan life cycle; track and monitor leads, prepare projection reports, and maintain an active referral base.

Effectively collaborate with Loan Processing, Underwriting, Compliance, and other internal Home Equity departments as necessary to ensure all loan conditions are met in a timely and accurate manner.

Maintain expertise in loan origination system(s) to ensure timely and accurate processing.

Provide clear, concise, and customer-focused communication throughout the process and insure that the customer is provided with current updates on the status of their request.

 


SUPERVISORY/ADMINISTRATIVE


Monitor workflow from application to closing.

Maintain extensive knowledge of equity products, policies and procedures, industry standards and guidelines, as they relate to National Home Equity.

Forecasting monthly closings and compare to goals.

 


GOALS/STANDARDS


Responsible for meeting production standards as established by the manager of the area.

Responsible for timely delivery of underwriting decisions.

Responsible for total quality and accuracy of loan packages, i.e., HMDA, Fraud Reviews, Quality Control, and Compliance.

Maintain superior customer service levels.

 

Qualifications

College education desired.  High School education mandatory. 

Strong sales experience desired

Mortgage or Home Equity experience preferred

Knowledge of Home Equity, Consumer Lending, and/or Mortgage Lending is preferred.

Ability to work independently

Superior organization and time management skills

Results oriented with a demonstrated ability to handle multiple tasks efficiently in high pace environment

Ability to work successfully in a team to accomplish goals

Proficiency PC skills, including MS Office, preferred

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies; This position will have a required late night and also a weekend schedule. 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384517]]> Mon, 02 Apr 2012 16:00:00 GMT 2321387-Cincinnati-Sales-and-Service