http://cfgcareers.com/cincinnati/product-support-jobs en
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc). Meet department productivity and quality standards within department turn-time standards. The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications.
The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent.

Minimum of 1 year mortgage processing experience.

Ability to handle high volume work in a fast-paced environment.

Self-starter and comfortable functioning as a team player.

Goal oriented and successful at meeting deadlines.

Excellent written/oral communication and interpersonal skills.

Outstanding organizational skills and strong attention to detail.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
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