http://cfgcareers.com/cleveland-jobs en
Engage current and potential customers in the aisles, at the check-out counter, and at the front door of the host retail partner.

Set prospect meetings at initial contact or through proactive follow-up to gain an understanding of customer’s unique banking needs.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Accurately conduct teller credit and debit transactions in compliance with established bank policies and procedures. Prepare daily proof record and maintain an acceptable difference record.

Work non-traditional schedule including nights and weekends.


Qualifications

High School degree or equivalent required

1 year sales and service experience

General knowledge of teller operations helpful

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Schedule Varies depending on branch needs.  Branch is open each day of the week. 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cob6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383129]]> Wed, 25 Jan 2012 14:00:00 GMT 2127108-Cleveland-Charter-One-Banker
The Corporate Ethics Officer is responsible for developing and implementing the strategy for the promotion, enhancement and oversight of the Citizens Financial Group, Inc., Corporate Ethics Program.  The individual promotes an organizational culture that encourages ethical conduct and a commitment to compliance with applicable laws and regulations, as well as company policies and procedures.   The individual monitors and measures CFG’s Corporate Ethics Program in line with company policy and relevant regulatory guidance, and makes necessary changes to the program in order to ensure compliance. 
 
He/she is also responsible for managing a large vendor relationship for the Control Room.  Additionally, the incumbent leads the implementation of large projects within CFG for various senior-level stakeholders within RBS, including the Personal Trade Assistant (PTA) system project, outsourcing the whistleblower hotline and the required controls, testing and training for new Group-wide policies like the Anti-Bribery and Corruption (ABC) Policy Standard.   
 
Key responsibilities include:
 



Leads CFG’s Ethics Office by building strong partnerships across the organization, collaborates effectively within the compliance community and with CFG’s business lines, to provide advice and assurance on matters of ethics, integrity, and compliance

Leads and directs the team and monitors the processes for allegations regarding the Code of Business Conduct and Ethics.  Maintains oversight of investigations that come in through the Ethics Office; ensure all issues are promptly addressed and resolved; and oversee the data tracking process for these issues

Serve as CFG’s Divisional Anti-Bribery Compliance Officer (DABCO), representsCFG at regional Risk Committees and Group level ABC forums, fields related inquiries, resolves questions and policy issues, and escalate ABC matters as appropriate

Uses independent judgment to advise colleagues and interpret the Code, including the applicability of the Code in specific situations, such as for gifts/hospitality.  Also coordinates closely with management and HR to ensure that the company’s prohibition against retaliation for reporting an allegation of the Code is strictly enforced

Oversees the Control Room functions, including managing the Personal Trade Assistant (PTA)  system, answering colleague questions, communicating with brokerage firms, and identifying violations of policy regarding prohibited trading

Oversees the Foreign Corrupt Practices Act Compliance Program, which consists of developing and delivery of colleague training, monitoring current vendor contracts for compliance, and performing due diligence during M&A and when procuring foreign contractor relationships

Develops information reporting  for senior management and the Board of Directors detailing key program metrics

Manages and leads team members, performing employee development duties such as career training and coaching, performance reviews.

Coordinates the annual campaigns for the corporate ethics training and certification process; and the Conflict of Interest Survey

Implements and administers Group and local policy standards that are owned by the Ethics Office.  Assist with change management, strategic planning, budgeting, and other activities in conjunction with senior management team.

Manages processes to support the Executive-level Ethics Oversight Committee

 

Qualifications

Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization, includingsupporting functions such as HR, Legal, Audit and Corporate Security.  Must be comfortable with making judgment calls in relation to the Code of Ethics

10+ years of previous business and compliance experience with progressively more responsibility and exposure to senior and executive level management, including 8+ years experience in ethics and/or traditional corporate compliance functions

Familiarity with Ethics-related legislation, such as the United States Sentencing Guidelines, the Sarbanes-Oxley Act, the Foreign Corrupt Practices Act, the Federal Bank Bribery Law, Regulation O, the UK Anti-Bribery Act, related case law and best practices.  Practical experience with risk management concepts in the financial services industry

Understanding of attorney-client privilege, investigative and interview skills, and the ability to manage controversy without bias and to all parties.  Ability to quickly assimilate information relating to complex issues, maintain poise, demonstrate political savvy in dealing with sensitive investigations

Working knowledge of Control Room functions, with an understanding of securities laws and insider trading, information barriers and Chinese Walls, and material non-public information

Tact, diplomacy, and the ability to use discretion when making decisions, be creative and innovative in problem solving, and exercise good judgment

Demonstrated ability to multi-task, work independently and in team settings, and deliver results

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382673]]> Tue, 10 Jan 2012 14:00:00 GMT 2089493-Cleveland-Risk-Management-and-Compliance
 As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally.  We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Financial Group is honored to be a premier lender in the Mortgage sector and is focused on growing our market share in the states we currently operate. We are currently looking to hire a Regional Sales Manager that will effectively communicate with all levels of management and internal / external customers; while managing professional relationships throughout the organization and community served.  The chosen candidate will be responsible for maintaining expertise in the use of the RBS Citizens, N.A. point of sale origination system, Empower, and ensuring that their sales staff is well versed in the same.
This Regional Sales Manager will:



Communicate regularly with the Divisional Leadership Team regarding such topics as pipeline status and closing results achieved versus forecast 

Be responsible for developing and maintaining a team relationship between the Sales and Operations Teams, ensuring that the Loan Originators provides clear, concise and customer focused communication throughout the entire loan process

Provide effective supervision of Loan Originators along with identifying and meeting training needs

Maintain extensive knowledge of RBS Citizens, N.A. products, policies and procedures; industry standards and guidelines while evaluating and reporting employee performance

Effectively forecast in order to meet the monthly closing goals as established by senior management and maintain superior customer service levels within company standards, identifying strengths and weaknesses.


Qualifications

7 plus years management experience in Mortgage Sales environment.

10 plus years Residential Mortgage Sales experience.

Advanced verbal and written communication skills required.

Proven experience in recruiting top Loan Officers for assigned region.

Bachelor's Degree preferred.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382426]]> Wed, 21 Dec 2011 14:00:00 GMT 2055323-Cleveland-Sales
We are seeking an experienced and talented Line of Business Consultant to analyze and support the Consumer & Business Banking Teams. This individual will be responsible for all types of management reporting including report development, performance metrics, financial analysis, and presentations to senior executives. This includes complex analysis and modeling with strong data manipulation skills.  The position requires the individual to work independently and collaboratively with colleagues within the management reporting and analysis department, across business lines and with sr. management.  The focus of the role is on Business Banking division, which is a very dynamic organization where change is constant.  

Responsible for all internal management reporting and performance at the senior executive business in management level.  Responsible for reporting performance to goals, identifying issues and opportunities for all levels of management.  Apply a comprehensive understanding of metrics to provide value-added analysis for report development, financial analysis, and presentation to senior management to support the Business Banking Line of Business.  This includes complex modeling, comprehensive business analysis, and performance measurement.  Provide comprehensive business analysis and recommendations to support senior decision makers.  Prepare standard reporting package plus develop ad hoc reports and analysis as needed.  Strong PC and database skills.
 

Qualifications

Bachelor in Business, Finance or Management Information combined with demonstrated experience with a high level of Financial Analysis.


5+ years of high-impact work experience involving quantitative, financial or business analysis. 


Excellent analytical and spreadsheet skills.


Must be proficient in data manipulation, databases, Access & Excel  with SQL and Oracle a plus.


Demonstrated leadership, organizational, communication and project management skills.


Flexible to work overtime as required.  Ability to travel if needed.


Superior written/verbal communications skills.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382201]]> Thu, 08 Dec 2011 14:00:00 GMT 2028530-Cleveland-Information-Technology
Displays leadership qualities in sales and service. Actively markets bank products to customers and potential customers. Schedules prospect appointments either through initial contact or by follow-up phone calls. Cross-sells bank products to enhance existing customer relationships. Closes sale by engaging prospect in a banking relationship. Refers customer to other bank resources as appropriate for additional sales and service issues. Requires a thorough working knowledge of the organization’s product/services and policies and procedures. Reports to Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


2 years sales and service experience


General knowledge of teller operations helpful


Must successfully complete banker assessment


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS
 

Hours and Work Schedule

Hours per Week:40


Work Schedule:    Monday-Thursday 8:30AM-4:30PM; Friday 8:30AM-6:30PM; Saturday 8:30AM-2:30PM, Hours as scheduled
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 

https://st5.ercdataplus.com/cob6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380042]]> Sun, 16 Oct 2011 16:00:00 GMT 1864175-Cleveland-Charter-One-Banker
Manages a team of Commercial Portfolio Managers and Credit Analysts, including those managing straightforward up to the most complex credits with the most complex corporate organization structures, documentation and/or collateral structures, including those with large exposures in complicated and/or specialized industries.  


Assures that all PMs are trained and kept up to date on CFG credit policy as well as credit issues affecting the general economy.  Actively ensures compliance with federal regulations and CFG policies.  Actively involved in assessing, developing and implementing credit and compliance policies. 


Designs and monitors internal systems to assure that all assigned work and ongoing monitoring is completed on a timely basis and in a manner that complies with all CFG internal policies.  Prioritizes work that is assigned to the group, assure that work is appropriately distributed among the team members and is responsible for objective quality control of groups analytical and reporting work product to include accurate application of credit, risk, and other policies and practices required to effectively manage risk exposure and loss to the Bank. 


Manages the performance management and development process for all reports.
 

Qualifications

10 plus years of experience and exhibited competency in financial analysis and credit structuring, understanding and applying credit policy, and credit monitoring and risk administration practices. 


Expected to have highly advanced level of credit experience, documentation experience in proposing and negotiating, both internally and externally, credit and covenant structures and documenting loans. 


Must demonstrate superior practical and conceptual knowledge of credit and risk analysis. 


Equivalent work experience may be considered as alternative to formal degree program completion.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
376879]]> Sun, 19 Jun 2011 16:00:00 GMT 1541627-Cleveland-Lending