http://cfgcareers.com/cranston-jobs en
Provide senior level technical expertise for enterprise level and web interfacing applications. Lead cross functional technical teams such as network, database, messaging, web perimeter, and vendors in the proper escalation and troubleshooting of issues. Provide expertise in the areas of integration and deployment.
Responsible for facing off to the business lines. Responsible for ensuring adherence to service level agreements both internal and with vendors. Responsible for technical aspects pertaining to Risk, Compliance, and Regulatory audits. Responsible for technical aspects of Business Continuity and Disaster Recover.

Qualifications

Required Qualifications:



5 – 7 years experience supporting highly available, enterprise critical applications

5 – 7 years experience working with Web enabled multi-tiered application and infrastructure architecture

3 – 5 years experience working with Business Continuity Planning and Disaster Recovery planning and execution

Must demonstrate leadership capability to lead cross functional teams to problem resolution

5 – 7 years experience working with the following technologies, AIX, WebSphere, RDBMS, J2EE applications, Network infrastructure and perimeter technologies

Desired Qualifications:



Must understand regulatory requirements that apply to implementing and supporting highly available enterprise applications in the Financial industry

Education:



BA / BS or equivalent experience


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386637]]> Tue, 22 May 2012 16:00:00 GMT 2454847-Providence-Information-Technology
The Web and Mobile Application Developer II (OLB) is responsible for planning, analysis, detailed design, developing/coding, testing, implementation and support of Citizen’s web and mobile offerings.
Analyzes, designs, programs, debugs, supports, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs.
Responsible for planning, analysis, detailed design, developing/coding, testing and implementation of the components.
Adheres to the established lifecycle methodology, support standards, and practices, in accordance to project plans while carrying out their responsibilities. This may include maintaining program libraries and technical documentation of the individual components within an application.
Using current programming language and technologies, writes code, completes programming, and performs testing and debugging and/or break fixes of applications. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS or desktop applications products.
Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications.
Technical Capabilities
Application- Possess knowledge and understanding of specific firm-wide application.

Working Application Knowledge of: DB2/SQL, ERP (Enterprise Resource Planning), Lotus/Outlook, Microsoft Project Server, Microsoft SQL, Microsoft Windows 200X Server, Oracle, PeopleSoft, PHP, Rational Tool Suite, RDBMS (Oracle 9.x, MSDE SQL Server 2000), UNIX, Web Services, Windows Sharepoint Services
Level P3- Evaluates and provides technical solutions to complex application development problems. Designs new processes and procedures. Provides benchmarks for ensuring that applications are meeting the needs of the business domain which they serve. Oversee repair/upgrade application implementations. Languages Possess knowledge and understanding of specific firm-wide IT languages. Languages: Active Server Pages (ASP);DHCP (Dynamic Host Configuration Protocol), Dynamic HTML, FTP (File Transfer Protocol), J2EE, WAP (Wireless Application Protocol), XML, HTML5, CSS3
Level P3- Code advanced program

Demonstrates ability to test and debug advanced code. Provide subject matter expertise to business. Analyze and recommend improvements to coding process. Production Scheduling Utilize scheduling tools to minimize production time and costs and production costs. Coordinate all resources: staff, and physical resources.
Level P1- Identify production requirements. Identify production count required and production count available. Minimize risk of system outages due to scheduling conflicts. Identify and maintain accurate and complete records of production schedule. Identify production patterns. Oversee the scheduling and running of large scale transaction processing, including major batch and online transactions. Understanding of escalation procedures and ability to forward issues as they arise. Business Needs Analysis- Understand and assess business imperatives and goals, and articulating them as Information Technology needs.
Level P1- Gather business needs from business domains. Discuss benefits of new business process design. Compare and contrast business process designs, modeling tools and techniques. Define business processes and their drivers. Analyze process components to determine value added. Identify gaps between current and future business environment. Define processes required to achieve objectives and results. Develop guiding principles and attributes to design streamlined business processes. Identify business needs
Project Governance - The provision of support and guidance on programme and project management processes, procedures, governance, tools and techniques to programme and project managers and their teams.
Level P1- Awareness of project management office and governance concepts. Understanding of importance of project standards and consistency. Assists with the compilation of project management reports. Maintains programme and project files from supplied actual and forecast data. Aware of and may support project governance processes. Risk Management - Identify and assess risks as input to developing and implementing mitigation approaches.
Level P1- Understand risks as related to organization. Identify and classify risks and issues under supervision. Knowledge of internal/external risks inherent to the organization: strategic, operational, financial, etc. Organize information/requests regarding incidents to maintain up-to-date records for those affected by or resolving the incident. Identify and classify risks as they arise - Quantify risks in terms of the likelihood that the risk would occur. Locate point of origination of risks and take action to make users aware of risk or to make non-threatening. Follow plan for risk response and mitigation. Requirements Gathering- Identify, verify and document requirements (business, functional and technical) to support development of technology and/or business-driven technology solutions
Level P2 - Conducts focus groups, behavioral observation, psychological mapping, JAD sessions, etc. to gather requirements. Integrates multiple user area requirements into overall requirement document. Identifies impact of proposed requirements and provides guidance regarding issues. Identifies process improvements/opportunities from the requirements. Identifies inconsistencies, gaps and conflicting requirements. Recommends different approaches to gathering and documenting requirements to meet the needs of different projects. Determines if requirements are optimal to support business processes. Identifies changes needed to support user requirements. Translates business requirements into functional specifications. Ensures appropriate hardware/software is selected based on requirements. Participates in business requirements inspection. Functional Design - Use functional knowledge of the agency's business functions to design software.
Level P2- Design and define maintainable processes based on a functional architecture. Identify key design issues and recommend possible solutions. Identify project changes in order to asses and communicate impact. Manage to work plan Application Design - Ability to develop functional, technical and user interface designs for an application that meets the defined requirements (business, system performance and standards).
Level P2- Determines deliverables to be produced during application design effort. Designs components within high-level architecture blueprints, articulation of design patterns, reusability fundamentals and future requirements. Develops conceptual application designs that comply with technical architecture standards. Defines the sequence in which processing is performed an how data is passed between processes. Designs interfaces between the system being developed and other systems with which it will communicate. Reviews multiple designs for interoperability. Identifies key application design issues (e.g. maintainability and performance) and recommends possible solutions. Prepares and completes design inspection of others.
Systems Development Lifecycle - Ability to use formal methods for delivering new or enhanced applications, identify and communicate systems development processes and develop deliverables associated with the respective phases of the lifecycle
Level P2 - Reviews all tasks within an application module to ensure overall quality and accuracy. Plans all tasks within an application module including estimating, scope definition and work plan development. Plans and coordinates efforts to integrate this lifecycle phase with others (e.g. design to development, implementation to support). Coordinates the planning, design and production of deliverables within all phases. Participates in the integration of all phases to others. Identifies needed skill sets for each phase of the SDLC. Determines which deliverables and tasks are appropriate for a given phase. Coordinates the activities of a project's SDLC with the dependencies of other projects. Coaches others in development and review of work plans. Reviews system development deliverables in consideration of SDLC principles. Data Architecture - Define the overall data model for the enterprise, a data warehouse approach, and how data is structured, designed, and/or accessed.
Level P1- Understand data management issues and implementation. Knowledge of current agency data architecture standards. Identifies architecture features compliant with the agency accepted standard. Improves data architecture. Maintains knowledge of existing and developing data architecture components. Articulates data architecture requirements effectively. Possesses hands on experience in technology areas including data warehousing, electronic archiving, data mining, and neural networks, among others. Application Development - Develop and maintain structured application modules and associated documentation to meet design specifications.
Level P2- Reviews module designs to ensure accuracy and completeness. Determines deliverables to be produced during programming and unit testing. Creates and modifies programs that comprise an application system based on design specifications, tools and methods. Develops user interfaces. Identifies potential development discrepancies and recommends modifications to others' code while staying within the original project scope. Demonstrates knowledge of multiple programming languages or environments and determines the most appropriate programming language for a given task. Performs code reviews to ensure interactivity/interoperability between programs; provides programming/debugging assistance to others. Determines how programs coded in one language will integrate with programs coded in another language. Application Testing - Create, execute and document tests to assure software and technical environments meet functional and system performance and integration specifications
Level P2 - Determines which areas of the application should be performance tested. Develops effective test plans/strategy. Plans and coordinates testing cycles. Coordinates application regression testing. Works with users to define test cases that will require the use of critical system components. Ensures that the necessary testing infrastructure is identified and in place. Reviews testing deliverables and identifies gaps, issues and potential solutions. Verifies that test results meet requirements. Identifies discrepancies between actual and expected results and recommends solutions. Analyzes potential system performance problems and makes recommendations. Data Analysis - The process of identifying, evaluating, interpreting and organizing data so that it can be used for business decisions. It includes sorting through data to identify patterns and establish relationships.
Level P2- Demonstrates mastery of the skill in practical applications of a difficult nature. Can design a logical data model or object model of simple to moderate complexity. Is knowledgeable in the use of CASE tools. Is able to document a data model in a data dictionary or repository - Can identify redundant data objects. Can identify data items that can be re-used across applications. Can identify data transformation requirements. Data Management Concepts - Knowledgeable of the theory, purpose, architecture and design of the management, administration and relationships of the organization's data.
Level P2- Demonstrates a conceptual and business understanding of Data Management, as well as related topics. Able to quickly and accurately discuss the impact of new technology, platforms and design criteria on Data Management. Knowledgeable of the major business units which use applications in Data Management. Understands and monitors appropriate key business indicators as they may apply to enhancements to Data Management. Able to communicate with users and customers regarding various business functions and how they fit into Data Management in an easily understood manner.
Data Modeling - Data modeling is the analysis of data objects that are used in a business or other context and the identification of the relationships among these data objects. Data modeling is a first step in doing object-oriented programming. As a result of data modeling, classes can be defined that provide the templates for program objects
Level P1- Has some training, exposure, or light experience in data modeling. Has at least a conceptual understanding of logical and physical data modeling. Has acquired a practical understanding of the approaches, methods, and tools of data modeling. Possesses sufficient proficiency to successfully demonstrate the skill data modeling in applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Knows how to integrate data modeling into an overall systems development methodology (SDM). Is familiar with logical business data modeling using some of the prominent structured and object-oriented modeling methods. Knows the fundamental principles of conceptual data modeling using the leading Entity/Relationship Diagramming (ERD) methods. Implementation - Plan and implement the transition or enhancement/change to a new application or infrastructure with minimal impact to the users
Level P2- Designs an accurate and complete conversion/implementation/enhancement plan. Designs enhancements based on pre-implementation recommendations. Assesses the impact of changes from multiple perspectives (system, user). Installs the application into the production environment which ensures existing data is converted or able to be used by the system. Participates in inspections of others' implementation work objects. Develops and reinforces standard implementation checklist. Identifies conversion planning risk and makes recommendations. Maps data from old system to new. Implements enhanced or new functionality into application without a negative impact on data integrity or performance. Coordinates communication of implementation issues between key stakeholders. Application Break/Fix - Search for unexpected results and repair vulnerabilities to a system or process.
Level P2- Responsible for resolving application issues. Document known issues and works towards resolving these issues. Ability to identify, isolate, & resolve complex application issues independently. Proactively identify potential problems with applications as they are developed. Service Level Management - Manage the agreements between separate teams to provide specific services under specific terms.
Level P2 -Monitor performance of others in relation to service levels. Identify issues that affect customer perception and operations and makes recommendations to address problems. Recommend corrective/preventative procedures to improve adherence to quality standards. Change Management - Use change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment.
Level P1- Demonstrates understanding of change management policies, procedures and standards. Demonstrates understanding of change management environment. Demonstrates understanding of underlying importance and need for change management processes. Applies appropriate change management tools and applications to analyze the scope and impacts associated with change events. Logs, communicates, classifies and analyzes change requests. Creates impact analysis for change requests. Configuration Management- Identify, control and change work product relationships and migration between environments.
Level P1 - Demonstrates understanding of tools and procedures for migration of code from one environment to another. Demonstrates understanding of various development and testing environments. Demonstrates understanding of the purpose of each environment and the impact of configuration controls. Tests, debugs and implements the release management approach, including configuration rollback and the ability to issue new releases under normal conditions and under emergency conditions. Documents, for future implementation, any changes or enhancements identified during the initial production cycles that would make the new system more responsive to user and business needs. Performs initial system component configuration. Executes the proper software and/or hardware migration procedures. Ensures that the necessary user administration changes have been made. Creates automated scripts to support movement of code bases.
Performance Excellence Framework (PEF) Competencies






Competency


“X”
Applicable


Required Level




Achieving excellence


x


2




Influencing

Inspiring

Communicating

Developing people

Building understanding and trust


x


2




Collaborating for success

Understanding issues


x


2




Gathering Information


x


2




Finding Solutions


x


2

Qualifications

Expert knowledge of the consumer On-Line Banking and Citizensbank.com web and mobile applications

Ability to work comfortably within a team of business SME’s, development, vendor, project manager, infrastructure and middleware technical resources

Strong skills in both Agile and Waterfall development methodologies

Strong financial services vendor application/solutions experience with demonstrated experience bringing industry leading technology to the table to address business needs and solve business challenges

Strong experience in the following technologies; J2EE or .Net development; Interwoven Content Management, RSA adaptive authentication, javascript, HTML (4/5), CSS3, Websphere Application Server, C#, C++, mbanking360, KONY, Objective C, AJAX, MQ, SOAP, XML, Oracle 11


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386646]]> Mon, 21 May 2012 16:00:00 GMT 2452759-Providence-Information-Technology
Work as part of an expert fraud prevention team providing support across different fraud typologies i.e. Insider, Check-Deposit, eCrime

Hold responsibility for the delivery of specific elements of fraud prevention strategy i.e. conduct of risk assessment activity with supported areas of the business in the Americas.

Responsible for working with Fraud Prevention (FP) team Specialists regionally to provide expert fraud knowledge i.e. industry sourcing of best practices as input and advice to drive forward prevention activity.

Provide support to key FP oversight programs (i.e. ID Theft Red Flags, FFIEC) to ensure impacted businesses fulfill any compliance requirements.

Work closely with other parts of Corp Security Services as well as Fraud Operations to assess fraud trends and implement best practice in relation to fraud prevention. Help develop key performance and risk measurements and participate in associated reporting processes.


Qualifications

Experience performing analytical analysis on target data information sets to include structured and unstructured data from a variety of internal and external sources.

Minimum proficiency in MS Office tools such as Excel and Access is required.

Experience with more sophisticated tools such as SAS or Oracle is a plus.

Previous experience in a fraud prevention role would be preferred

Bachelor's Degree required


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386604]]> Mon, 21 May 2012 16:00:00 GMT 2452764-Providence-Corporate
The Senior Business Analyst completes elements in the definition, requirements, design, build and delivery of a project or program. They create and foster a climate of continuous improvement in delivering projects, striving for excellence and contributing to the overall development of RBS Citizens Change Management.
Description of Function:
Utilizing key stakeholders and other available resources research, facilitate discussions, analyze and evaluate options and provide recommendations to the Program Manager/Project Manager .
Manage project tasks or parts of the project plan assigned within scope, quality and timeframe allocated with minimal supervision.
Create and deliver through the full sign off process project/program documentation by working with Key Stakeholders to elicit information and gain agreement.
Identify, evaluate and track progress of project risks, issues, assumptions and dependencies, escalating them appropriately with suggested mitigating actions and implementing as directed.
Collaborate with project stakeholders to ensure end solution meets requirements and gain an understanding of the context and impact of the project to the business line and collaborate with business to influence best solution.
Document procedure and policy changes from current state model through future state impacts of project.
Deputize for Project Manager when required.
Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement.
Where role includes management of project resources, coaching, training & development and performance management of resources may be required.

Qualifications

Expert knowledge of the consumer On-Line Banking and Citizensbank.com web and mobile applications

Ability to work comfortably within a team of business SME’s, development, vendor, project manager, infrastructure and middleware technical resources

Strong skills in both Agile and Waterfall development methodologies

Ability to manage the project financials including budgeting, forecasting, and project estimation

Strong financial services vendor application/solutions experience with demonstrated experience bringing industry leading technology to the table to address business needs and solve business challenges


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386638]]> Mon, 21 May 2012 16:00:00 GMT 2452766-Providence-Information-Technology
The role holder will shape and deliver the Global Business Continuity agenda in line with global direction and a regionally led model with a focus on RBS Americas. They will be expected to contribute to the development and improvement of the strategy and deliver across the RBS Americas region to support the overall Security & Risk vision as well as Group Policy and regulatory requirements.
The Head of Business Resiliency and Recovery Americas will be responsible for understanding, communicating and ensuring compliance with the regulatory requirements for Business Continuity and Information Technology Continuity (ITC) in the Americas. This includes setting specific standards and driving change in order to meet existing and any new requirements as well as the consideration of industry best practice. This expanded role has Business Continuity oversight of all legal entities in the US including Citizens, GBM and the NV. It includes delivering expanded services such as metrics and reporting; technology and business testing facilitation and facility risk assessments.
In this expanded role this individual will be a member of the Security and Risk Americas Risk Committee need to understand the risks, issues and recovery strategies of US Operations that have been off shored and communicate them back to US based risk and operations managers. Additionally, a detailed understanding of both in-country and out of country recovery for offshore locations is required as well as active participation in the offshore BCP risk meetings.
They will be the local policy owner and accountable for the effective implementation of the Business ContinuityPolicy Standard within the Americas Region and working with the Global IT Continuity Head to ensure effective, regionally led delivery of ITC in the Region. They will be responsible for developing and owning the view of the current RBS Americas risk position and drive actions to address Business Continuity risks across the Americas.
A critical element of this role is the partnership with Technology Services America (TSA) to manage a robust, end to end, technology testing program and mature it over time in a measurable fashion. This expanded role includes evaluating the participation in ‘Street-wide’ financial services industry testing opportunities and meeting regulatory testing expectations against peer financial institutions. It also includes the review and assessment of test scope and post exercise report documents to ensure policy is met, test rigor is applied and associated risks are recorded and escalated.
The role holder will lead and manage circa 16 people in the Americas. This expanded role includes direct management responsibility for IT Continuity risk professionals that evaluate compliance to ITC policy, change management oversight, technology project oversight, runbook/disaster recovery plan review and assurance specific to IT Continuity. The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximize the effectiveness of the role and represent the RBS Group where appropriate with local regulator and on external global bodies for opinion forming, lobbying and sharing of best practice. This role will define and execute the BC and ITC strategy in the Americas. An essential element of this role will be to effectively communicate relevant risk reporting and metrics to the business units and Risk Committees.
A key element to the expansion of this role will be to define the roadmap to take the organization away from a focus on business and technology recovery toward being a more resilient organization. This will be achieved by influencing business and technology operating models and the senior leadership in those areas. To achieve this industry benchmarking and an understanding of resiliency and recovery in peer financial institutions will be required as well as an understanding of industry acknowledge frameworks such as the Carnegie Mellon Resiliency Maturity Model and how that type of a model might be an effective method to illustrate resiliency progress.
The role holder will also be a key member of the Business Continuity Senior Leads team, helping shape the overall direction of BC globally, including deputizing for the Head of Group Business Continuity when required. Whilst the role will be functionally driven, the role holder will also havea reporting line to the Head of Security & Risk, Americas, sitting as part of the regional Security & Risk leadership team to successfully drive and deliver regional Security & Risk strategy.
Key Role Deliverables:
General



Influence movement from a recovery focused organization toward the creation of a more resilient business and technology environment

Illustrate a maturity roadmap where resiliency is embedded into the culture of the Americas over time

Active participation in financial industry resiliency forums (i.e.: SIFMA) and market wide exercises+

Active participation in on shore and off shore risk committees

Engaging with Executive and senior manager stakeholders as the face of Business Continuity within the region

Regional accountability for making sure Business Continuityrisks across RBS Americas is managed.

Respond to vendor risk

Catalyst for change in the development and implementation of Business Continuity priorities, systems and investments in the Americas region (working closely with the Head of Group Business Continuity)

Head Business Continuity Programs either as a part of Group team or where specific to region including chairing appropriate governing bodies

Drive out current risk position for RBS Americas and drive actions to address Business Continuity risk

Address cross Business/Region Business Continuity issues (e.g. Americas threat response, benchmarking against competitors)

Delivery of ‘Business Continuity frameworks’ within RBS Americas region including implementation and embedding of the S&R model

Execution of Business Continuity Policy and Standards/Guidelines for RBS Americas region

Expert input to Business Continuity related Governance, Assurance, Executive briefings, Group initiatives (e.g. Security & Risk input to Product development, Corporate responsibility, Global strategies etc) and RBS Americas level incident input

Responsibility for all aspects of Business Continuity, IT Continuity, including Workplace Recovery within the region in line with the Business Continuity Policy and Standards.

Overall responsibility for the regional delivery of the strategic Business Continuity and IT Continuity priorities and plans established by Security & Risk, Business Services

Provide expert services and specialist advice on all aspects of Business Continuity, IT Continuity and Workplace Recovery which affect the region.

Ensure region meets regulatory responsibilities in relation to Business Continuity, interfacing with Government bodies and financial authorities as required.

Identify best practice in the Business Continuity area from within the region and champion the delivery of this across the other regions.

Establish and maintain excellent working relationships with appropriate third party suppliers,

Proactive in Business Continuity scenario planning to protect the RBS Group.

Liaise with IT Continuity team to ensure Regional needs are addressed.

Financial Management



As a member of the senior team, ensure that the overall budget for Resiliency and Recovery is managed effectively

Manage all aspects of the Business Continuity team within an agreed budget (circa £5-10m), reporting any variances to Head of Security and Risk Americas and Group Business Continuity

People Management



Direct responsibility for a team of circa 16 based across the Americas.

Build capability of the organization, the role holder must lead the team in accordance with the Business Services Values and the Group’s Performance framework, ensuring clear and stretching objectives and personal development plans are in place for all people in the direct and indirect teams.

The role holder will contribute to the Security & Risk succession planning and talent management processes, to ensure the continued development of the organisation

Risk Management



Actively manage risks in accordance with the RBS Group’s Risk framework as both Policy Standard owner and in collaboration with other Policy Standard owners across the Group

In particular, ensure risks are properly evaluated, recorded and mitigating action plans are monitored to completion

Ensure escalation of risk issues to a higher level of management for information or decision as appropriate



Qualifications

Executive Level Experience:



Leading regionally based on Global strategy

Managing regulatory relationships with the Federal Reserve Bank(FRB), Office of the Comptroller of Currency(OCC) and the Federal Deposit Insurance Company(FDIC)

Incident/Crisis management

Analyzing business and technology risk assessments

Experience with resiliency models and implementation

Influencing at senior organizational levels on both the technology and business side

Working with a broad range of business units across RBS or other Global organizations

Proven experience in driving change

Excellent communication skills – written and verbal

Technical Knowledge:



Experience in a Security and Risk function at an Executive Level

Detailed understanding and proven track record of working in Business Continuity within the Financial Services industry

Relevant BC professional qualifications

A good understanding of the Business Continuity related threats and risks affecting the financial services industry in the region.

An understanding of the legal and regulatory implications of Business Continuity in the region and be able to make initial assessments of situations.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386668]]> Mon, 21 May 2012 16:00:00 GMT 2452756-Providence-Risk-Management
The P2P Business Support Project Manager will primarily coordinate the efforts of a team of 10 focused on the continued development and execution of the Compliant Purchasing ‘Center of Excellence’ based on a standard procure to pay process and facilitated by Oracle iProcurement and Purchasing. The Shared Services Compliant Purchasing activity will include oversight of the management of purchasing and payment risk, contract financials, and overall supply base management activity for each business across RBS Americas.
Responsibilities



Deliver and manage a world class procure to pay program.

Assure effective supply chain risk management and supply base rationalization in business line(s) evidenced by metrics.

Deliver streamlined purchasing processes and compliant purchasing channels that provide a high level of customer satisfaction and efficiency in order processing and customer support.

Provide excellent engagement with key business stakeholders to ensure services/support contributes added value/benefit to CFG.

Utilize appropriate project management processes and skills to provide a collaborative approach to delivery, liaising with program sponsors, effectively formulating plans and producing relevant reports and outputs at specific stages within the project lifecycle to evidence performance and successful completion.

Drive adherence to the Dealing With External Supply Policy across RBS Americas

Working with senior Business Partner stakeholders to develop a streamlined, and sometimes reengineered, purchasing processes for the business, creating efficiencies and value for the business

Development of Compliant Purchasing training content and toolkit built upon the value and principles of strategic Procurement to Payment and the Dealing with External Supply policy.

Development and execution of a training program that will be utilized to educate both the Procurement Services and Shared Services teams and the RBS Americas business.

Aligning the procurement to pay program to the contract management program and the Third Party Assurance program

Identify and manage the risk, minimizing the outcomes and escalating where appropriate. Ensure processes operate as designed. Key indications in place to ensure reliable, predictable and stable environment.



Qualifications

5+ years of previous experience in procure to pay program or project management.

An understanding of and experience working with web based applications.

Advanced knowledge of working Project Management disciplines and techniques as well as implementation experience of technical and non-technical projects.

Bachelors degree required

Master’s Degree preferred

Strong written and verbal communication skills

Proven negotiation skills

Strong process management skills

Strong resource management skills

Executive presentation experience

Advanced experience effectively prioritize and execute tasks

Experience adapting in a changing environment



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386758]]> Mon, 21 May 2012 16:00:00 GMT 2452754-Providence-Corporate
Responsible for the sale of bank products and services in an inbound call center. The successful candidate will use well developed selling skills to recognize customer needs and sell the appropriate bank consumer product line.
Promptly answer telephone calls and Web inquiries in an ACD call center.
Follow a schedule for inbound and outbound calls, and administrative work in order to meet service level objectives of the team.
Utilize effective organizational skills to meet customer commitments. Meet the monthly sales, productivity and cross sell goals. Contact/update all sales leads in accordance to the department lead policy. Manage the sale of bank products and services.

Qualifications

Two (2) or more years of recent phone/inside sales experience, preferably in a call center environment
High school diploma or equivalent
Active communication/listening
Strong presentation skills
Solid technical product knowledge
Closing the sale and strong administrative skills are required

Demonstrated effective presentation skills
Excellent Customer Service skills
Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail

Hours and Work Schedule

Hours per Week: 40


Work Schedule: TBD

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386505]]> Sun, 20 May 2012 16:00:00 GMT 2454854-Providence-Sales
Oversee execution of multiple key strategic projects

Establish development standards, practices, and methodologies for multiple technologies and development streams

Define and institute demand-based staffing model for development and delivery across multiple delivery channels

Ensure high availability of key technology solutions

Maintain relationships with Project Managers, Business and Systems partners to propose systems solutions and plan releases



Qualifications

Minimum Education:



Bachelor’s Degree or equivalent

Required Skills:



7+ years of hands on development using MS .NET, Java, PL/SQL, Shell scripts

7+ years UNIX and Windows operating systems

7+ years of RDBMS experience with Oracle, MS-SQL Server 2005, DB2

5+ years of leading application development teams

Working knowledge of technology project management methodologies and various approaches to SDLC (Agile, Waterfall, etc)

Additional Skills:



3+ years experience in Financial Industry IT environments



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386636]]> Sun, 20 May 2012 16:00:00 GMT 2448291-Providence-Information-Technology
The Senior Incident Manager is responsible for driving the effective resolution of the highest impact incidents that affect the RBS Americas business footprint impacting our colleagues, customer service, business, financial loss, or reputation while providing a leadership presence for a small team of Incident Managers,. The role will ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer/colleague impacts in line with the Group Incident Management Framework (GIMF.) The role also ensures that critical incidents receive a post incident review, intended to identify systemic and root cause issues that require resolution once the immediate impact is closed. Additionally, the Senior Incident Manager will play a leadership role in the team, mentoring members of the Incident Management Team, assigning work as needed, and advising the Head of Incident Management on matters including the overall strategy of the team, recommending projects to support the overall team mission, and skills development.

Effective and robust incident management delivery is critical to reducing the risks, minimizing reputational impacts ,controlling financial losses and minimizing impact on Customer Service when the organization is impacted by a major incident.( e.g. potential financial loss of $150,000 - $15mm+)

The individual will work as a leader within a team of Incident Managers who will:


Ensure that incidents they oversee are managed robustly and effectively and that any customer/business impact is identified and minimized.

Identify and drive post incident review activity to prevent repeat incidents and to identify learning/improvement opportunities.

Maintain expertise up to the level of training others in all areas of the Group Incident Management Framework.

Ensure team compliance with the incident management policy standards and framework through ongoing coaching and development of the team.

Ensure that there is an effective framework in place to manage incidents at all levels across Group Operations and cross divisionally and that this framework is able to flex and adapt to changes in operating models and structures.

Identify changing requirements of senior stakeholders and implement effective solutions to maintain and enhance stakeholder relationships.

Promote work-out across the team and deliver benefits target.

Participate as a senior member of a global virtual Incident Management Team to ensure cross-regional impacts are appropriately managed.

Personally manage business critical incidents through to resolution including the chairing and facilitation of Business Control Groups made up of senior leaders and executives across the region, and the preparation of executive summaries and reports.

Be capable of leading a small, focused “Gold” team of the most senior executives in the region (direct reports to the Americas CEO) to drive the resolution of Major-level incidents (financial impact of greater than $15mm).


Support the oversight of a resilient command and control support structure for senior executives to ensure they can utilize the Incident Management Team during any disruption.

Support the marketing and communication goals of the organization by representing the Incident Management Team with a wide variety of stakeholders.

Ensure all significant incidents are reported and escalated appropriately.

Be part of an on-call rotation supporting the 24 x 7 mission of the Americas Incident Management team.

Manage all assigned incidents to completion / return to business as usual. Drive all required incidents through a Post Incident Review to identify systemic and improvement opportunities.


Maintain relationships with incident stakeholders across the Americas region. Maintain a relationship with the other global regions Incident Management teams to ensure the resolution of incidents that affect multiple regions. Support the wider business plan of the Incident Management Team through support or project and other enabling initiatives, including the creation and maintenance of incident management plans for individual business units.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: Create, plan and implement activities that will support the development of team members.

Qualifications

High School or Equivalent required, Master’s Degree preferred


Detailed understanding and knowledge of incident management principles and processes within a large organization including the RBSG Incident Management Framework


Detailed understanding of the operational areas within the Americas region as well as a strong awareness of the wider Group structure and ability to utilize this organizational awareness to enable early resolution of incidents and ensure the perceived and real value of the Incident Management Team


Extremely strong communication and interpersonal skills, especially via audio meetings and able to work collaboratively with senior leaders and executives across the Group to understand issues and identify actions to resolve


Possess a flexible and rapid intellect, enabling the ability to respond to a wide variety of incidents that could affect the RBS Americas Consumer Banking Division.
Strong documentation/writing/presentation skills to ensure rapid, accurate and concise documentation is created to support overall communication needs of an incident


Demonstrable quest for continuous improvement; a relentless drive to identify and deliver service improvement initiatives


Ability to establish personal credibility, gravitas and commanding impact at senior and executive levels when facilitating and chairing incidents


Coordinate multiple stakeholders at all levels of the business as part of incident resolution including senior and executive levels


Ability to work under significant pressure and to tight deadlines and timescales


Applicants must be completely focused towards providing excellent customer service


Knowledge of business continuity, technology incident response, or emergency management principles and practices are not required, however are beneficial.


Working high level knowledge of technology systems and applications in a banking environment required


General understanding of banking/financial services operations and processes are required


5-10 years experience in business continuity, technology incident response, or emergency management skills, crisis management or problem resolution skills that require timely, accurate resolution of issues


5-10 years experience in a role requiring strong communication and interpersonal skills, leading complex rapidly-created working groups towards the common goal of resolving an incident, coordinating activities, understanding relative priority and commanding respect during fast paced, high pressure incident control group meetings


5-10 years experience in a role requiring strong documentation and writing skills, ability to communicate rapidly and effectively through the written word


Ability to rapidly create concise, accurate and grammatically correct documentation to support incident recovery, including executive summaries, action logs, and information records


3-5 years leadership and management experience, Direct experience managing small, agile teams of professionals

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386635]]> Sun, 20 May 2012 16:00:00 GMT 2448290-Providence-Administration
Responsible for the Design, Customization, and Implementation of robust, secure, scalable systems across n-tier platforms. The Solution Architect IV will also help set the product direction and be responsible for evaluating and incorporating emerging standards, best practices, and new technologies. Integrate and maintain extremely complex .NET applications or complex J2EE applications (utilizing Websphere Application Server) into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or COTS applications.

Typical application deployment to include multiple web server code deployment, database connectivity, IIS configuration, advanced COM+, Workflow integration, MQ Series connectivity. Provide tier 3 support for applications. Constant interaction with business units/developers in analyzing needs and providing timely support for technical solutions. Establishes full project life cycle plans for complex projects. Maintains status of project monitoring activities of team members.

Able to prepare implementation plan and contingency plan for supported applications for moderate to large impact projects. Able to review requirements and evaluate risks/benefits for multiple or large/complex impact project. Identifies risk areas and implements preventative measures. Identifies opportunities and enhancements or resolutions with assistant from Vendor and/or Business Line. Participates in the identification of and planning for future resource needs. Identifies requirements and standard procedures.

Analyzes and communicates new technology tools to support strategic technology initiatives. Writes conclusive e-mails when resolving issues with the user community. Writes comprehensive concise and clear technical documents. Searches out opportunities to address a large group of peers on a technical issue or initiates a presentation to the user community. Initiates opportunities to address the large technical audience. Initiates a large group meeting, especially with the broader technical community. Addresses and resolves routine issues. Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.). Provides technical expertise to terms, conditions, and schedules of agreements with product/service providers.

Ensures vendor compliance with terms/conditions of contracts and purchase agreements.


Monitors and meets with vendor to review product/service performance. Capable of rating a product and measuring it’s effectiveness. Identifies vendor products that meet established expectations and negotiates purchase agreements. Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving. Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Qualifications

Solid understanding of the following technologies:


Windows 2000 Server, Windows 2003 Server, Windows XP Professional, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003 .NET, Microsoft SQL Server 2000 SP3a, Crystal Reporting, COM+, Version management – PVCS, MS Source Safe, CVS, Perforce


A firm understanding of web application coding utilizing Classic ASP, ASP.NET, HTML, VB, VBScript, XML, JavaScript, VB.NET, C#, and Cascading Style Sheets


Strong experience with Microsoft SQL or ORACLE, the ability to understand complex SQL Stored Procedures.


MCSD in .NET Technologies


Proven experience with 8 or more of the following technologies:


IBM WebSphere Application Server and all related components (JNDI, JDBC, EJB, JSP…etc.)


J2EE, JACL, ANT, Eclipse, WSAD, Web Services (SOA), AIX, SUN Solaris, PERL, and UNIX Shell Scripting.


Experience with IBM MQ Series, DB2, and DB2 Connect.


Highly skilled in implementation, support and development of distributed applications revolving around IBM WebSphere and J2EE.


Expert in WebSphere administration and deployment skills and tuning of application running in websphere environment.


Solid J2EE experience using modern development methodologies on Tomcat, WebSphere and\or BEA WebLogic a plus.


Strong expertise\understanding in application workflow solutions like MQ Workflow, BizTalk, Staffware.


IBM WebSphere Certified Administrator


Sun certified Java Developer


Sun certified Java Programmer


Sun certified Java Architect


Must be highly proficient with Microsoft Office Tools


Proven professional in designing systems, networks, applications and user interfaces. Design, development and analysis.


10 years Full life-cycle implementation experience (requirements, design, implementation, integration, testing). Experience with the setup, management, and optimization of web servers.


Thorough understanding of RDBMS systems.


Bachelor degree required.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386652]]> Sun, 20 May 2012 16:00:00 GMT 2448281-Providence-Information-Technology
The Data Architecture Manager will be responsible for the overall direction of Shared Data Services and Architecture, working with peers and the Governance Council to develop the strategic architecture direction, manage processes across impacted projects and ensure stakeholder satisfaction with the deliverables and outcomes of shared data services projects. The Manager is responsible for working with stakeholders to resolve scope, scheduling and prioritization issues that cannot be resolved by the project team(s). This position is responsible for developing, measuring and communicating meaningful metrics for monitoring the progress of the shared data services development.
Responsibilities include:



Lead the integration and management of shared data services and the associated shared data architecture.

Provide integrated systems planning and recommends technologies that will enhance current systems and support overall corporate and business goals.

Act as lead Shared Data Custodian for shared data hosted within Enterprise Data Services.

Conduct architecture planning for new and existing IT systems to permit development of shared data capabilities.

Manage a multi-discipline team that provides in-depth technical consultation to business partners and IT management to ensure development of efficient systems utilizing established standards, procedures and methodologies.

Establish operational objectives and work plans, and delegate assignments to subordinate managers.

Implement a communication strategy which establishes proactive, periodic communication to the stakeholders. This communication should openly review metrics, milestones (met or missed), issues and open actions

Socialize and publish the business model and technology and tools that will be the foundation Shared Data Services Capabilities. This includes the process for validating business data models for project elements, prioritization of various elements, and supporting project funding and planning responsibilities.

Work within the tiered governance model to identify, prioritize and solicit business cases for the top subject areas to be addressed by Shared Data Services

Coordinate activities with other governance structures including Data Governance bodies and Enterprise Architecture.

This position requires skills in strategic planning, department management, group motivation, negotiation, diplomacy, budget management. Excellent organizational, analytical, interpersonal and verbal and written communication skills are also critical.

Qualifications

This position requires skills in strategic planning, department management, group motivation, negotiation, diplomacy, budget management. Excellent organizational, analytical, interpersonal and verbal and written communication skills are also critical.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386650]]> Thu, 17 May 2012 16:00:00 GMT 2441305-Providence-Corporate
Administer the SAS v9 grid software and environment, including installation and configuration and general configuration changes, as needed.

Via SAS Management Console, control user access to various parts of the SAS system, granting permissions to read, write, create or view reports and data within the system – ensure that users see only the information to which they are authorized. Create and configure libraries and permissions for users and groups of users, and assign logins – (e.g., authentication and authorization). Design, implement and maintain the security framework (access rights and privileges, user roles / groups, SSO, etc.).

Manage the SAS architecture resources of the organization. Ensure data integrity, accessibility, and security. Job scheduling, workspace structures and user resource/space administration and tracking. Administers SAS servers and aides in optimizing and trouble-shooting environment. Improves SAS servers’ performance through diagnostics and tuning tools.

Support all areas of SAS platform, assisting with problems pertaining to accessing the SAS server(s) or data, including acting as a liaison to SAS technical support.

Excellent troubleshooting skills.

Maintain all system configuration documentation by collecting, storing, and updating the documentation.



Qualifications

Required Skills:



A minimum of 5 years in-depth, hands-on, proven experience with the administration and use of the SAS platform components, including a strong understanding ofBase SAS (v9), SAS Enterprise BI, SAS Management Console (SMC), SAS Grid Manager, SAS BI Security and metadata considerations, SAS Enterprise Data Integration Server, SAS Web Report Studio, SAS Information Delivery Portal.

Demonstrated ability to perform as SAS administrator supporting geographically dispersed user base.

Thorough knowledge of SAS back-end servers including Stored Process servers, Workspace servers, and Metadata server, preferably on a Linux and / or UNIX environment.

Excellent troubleshooting skills

Scripting: KornShell, Bourne, Bash, or Perl

Superior communication skills – verbal, written, listening and presentation

Desired Skills:



Experience with web technologies like JavaScript, AJAX, JSP, ASP, etc.

Background and/or knowledge of ITIL

Education Requirements:



BSc in Computer Science, or related area; or equivalent professional experience

Completed SAS Platform Administrationcourse


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386665]]> Thu, 17 May 2012 16:00:00 GMT 2441227-Providence-Corporate
The Business Support Manager IV is responsible for establishing and maintaining a formalized relationship management operating model between Consumer Banking (CB) and all required support partners including all aspects of Business Services, TSA, Risk Management, Security, Facilities, etc. as needed to attain all required strategic objectives.
The role holder manages strategic, operational and administrative support for the COO Consumer Banking (CB) division to include business strategy, measurement & reporting, improvement activity, program governance, risk, project resourcing and internal program consulting services.
Requires a deep understanding of business unit products and services and business partners. Ensure systems related risk, change activity usage and investment bids are managed in line with Group policy and standards. Develop and maintain critical performance measurements jointly with Business Services to ensure that the end to end customer and colleague experience for all products and services is aligned with the CB commitments.
In support of the consumer banking strategy this role will evaluate the day to day functions / processes to ensure that our commitments to our customers and colleagues are met. This will include day to day operations, system availability, incident management and response, time to repair, time to recover, outstanding audit / regulatory issues, etc.
Act as the point of escalation to resolve emerging issues with day to day operations and systems delivery / availability. Participate in executive meetings to evaluate performance measures, review actions steps for out of band measurements, and evaluate root cause analysis, documenting accomplishments and overall challenges.
In addition, this position will be responsible for managing post implementation reviews of all change related initiatives. The position will also partner with Business Services to manage vendor, risk and security issues impacting Consumer Banking.
Develop and manage relationships as needed to proactively identify and quantify process deficiencies/opportunities that present risk/opportunity to the overall customer experience or the CB control environment including an end to end executive escalation/communication strategy that provides transparency into the deficiencies/opportunities from the point of identification through resolution.
Lead coordination of periodic industry benchmarking on KPIs to ensure BS and CB maintains a competitive stance in all key markets
Be a key participant in the evaluation of customer / colleague incidents to understand root cause and actions taken to limit repeat issues.
Also review the time to repair and time to recover aspects of significant incidents to ensure that they are adequate for the business and customer.
Review, understand and evaluate all Business Services activities provided to CB and cost allocations.
Develop a methodology and execute post implementation reviews of all change-related initiatives lead by Change and Project Management. These reviews will include colleague and customer experience deliverables and financial commitments as measured by KPI’s committed as part of the original business case. Work with BS to drive the QPR process on all projects being evaluated by Group.
Partner with Business Services to ensure that all vendor, business continuity, DR, risk and security issues impacting Consumer Business have full transparency with the Consumer Business and are being properly managed.
Provide day to day coordination of Consumer Banking Facilities strategy to ensure alignment with strategic staffing plans and budget objectives.
Oversee office of the COO operating budget and coordinate review of all expense allocations coming from CFG support functions.
Develop executive level presentations as needed for syndication at CFG EXCO.
Manage and drive the BLR process for the COO organization this will include coordinating with TSA, operations and PDM.
Provide executive leadership as requested to strategic initiatives assigned to COO office.
Manage employee your feedback response teams.
Manage internal customer satisfaction surveys.

Qualifications

Education:
Bachelor Degree required
Master’s Degree preferred
Certification or Licensure: Risk Industry Certifications: CRCM, CRM, etc.
Skills:
Expertise in risk management principles and regulatory risk and compliance requirements.
Effectively communicate within all levels and diverse culture of the organization.
Excellent: Management, negotiation organizational, interpersonal skills and writing skills
Project management experience a plus
Commitment to development and career advancement of diverse workforce.
Experience:
10 years of extensive knowledge of the operations and activities of a top 10 Bank
7 years managing a diverse workforce (skills and culture).
5 years of demonstrated Expertise in Regulatory/Operational Risk

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386608]]> Wed, 16 May 2012 16:00:00 GMT 2439928-Providence-Corporate
The Risk Manager ensures that risk processes, programs and reports are consistent with corporate direction and policies. This is accomplished by reviewing risk & control findings for appropriate action plan design and verification of remediation in accordance with corporate policy and standards. The incumbent will determine if the remediation implementation is deemed adequate and effective and will provide documentation to support their conclusion.
The Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered. Identifies, assesses, implements and communicates regulatory issuances. Reviews policies and procedures for adequacy and accuracy. Will work with various levels of information security and technology management resources to provide guidance for risk compliance.
Leadership Accountabilities:
Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Qualifications

Bachelor Degree required
5 + years, Analytical, Compliance, Risk, or Technology experience - or related experience in the financial services industry
Professional Certification such as CISA, CISSP, CRISC a plus
Excellent analytical skills
Excellent interpersonal skills
Excellent writing and verbal skills
In-depth knowledge of regulatory compliance requirements and risk management principles or equivalent technology experience.
In depth knowledge of financial services industry

Hours and Work Schedule

Hours per Week: 40+


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386568]]> Wed, 16 May 2012 16:00:00 GMT 2439922-Providence-Corporate
This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members. May participate in projects requiring coordination with other teams. May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.

Qualifications

Organization skills


Solid ability to multi-task


Solid customer service skills


Proficiency in PC skills and MS Office


Solid analytical skills


Solid knowledge of department computer applications and systems


Solid written and verbal communication


Capacity to work independently


2+ years, Experience in analysis, financial services industry or business line experience a plus


Associate Degree Preferred
Proficient knowledge of Mainframe applications and Microsoft applications including Word, Excel, Access, Powerpoint.
General Accounting principals including solid foundation of debits, credits and General Ledger processing.
Ability to work in a fast paced deadline driven environment.
Commercial loan processing knowledge preferred.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386527]]> Wed, 16 May 2012 16:00:00 GMT 2439930-Providence-Operations
The Program Administrator will work as part of a program team. The incumbent will provide overall program coordination, report action item tracking, risk recording and tracking and program administration of assigned projects. The Administrator will monitor overall program progress against milestones and support the overall management of activities such as meetings and other administrative duties including reporting. The Program Administrator will also provide the team ad hoc administrative support and contribute to projects as needed and will manage multiple aspects of projects simultaneously and meet deadlines.
Key Deliverables include:



Coordinate colleague engagement program activities and events, including but not limited to meeting logistics, invitations, invitee follow up, post session survey facilitation and reporting.

Event Support will include (not limited to):

Open Doors space scheduling and admin support (coordinate scribe resources)

Business Unit Orientation programs

Facilitate and compile engagement meeting survey reports

Create and manage action item tracking process and other ad hoc activities in support of the execution of colleague engagement initiatives

Provide administrative support of ad hoc projects and requests.

Key Skills:



Basic understanding of project management techniques/methodologies

Ability to work well in a fast paced environment where priorities may change with short notice

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Ability to work independently, prioritize and multi-task

Self thinker able to work through issues and escalate only when appropriate

Previous experience of finance processes and procedures

Strong written and verbal skills

Strong organizational skills



Qualifications

Bachelor’s degree

3-4 years administrative experience

2 years project management experience



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386597]]> Wed, 16 May 2012 16:00:00 GMT 2439940-Providence-Other
Design, develop and Implement solutions for applications by engineering and configuring the IBM Websphere MQ, and Message Broker.
Design, implement and maintain integration systems infrastructure including fault tolerance and high availability solutions.
Design and develop Integration solutions based on IBM Message Broker and MQ technologies.
Install and configure IBM Websphere MQ, and Message Broker on Unix and Windows based environments.
Work with project teams to gather requirements to provide estimates, designs and solutions.
Performance tune Websphere MQ and Message Broker. Work closely with the development teams to administer load testing and monitoring.
Manage and maintain the environments by automating systems management and monitoring activities.
Assist and/or work with application development teams.
Ttroubleshoot Integration and infrastructure issues.
Integrate simple to moderately complex MQ, Message Broker, Datapower Java/JEE, WebServices applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include MQ Message Broker install, queue configuration, Datapower configuration, broker configuration, EAR and BAR file deployment, database connectivity, and troubleshooting.
Facilitates in planning, estimating, and reviewing tasks for application based activities
Able to review requirements and evaluate risks/benefits for a low to moderate impact project.
Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects.
Must participate actively in weekly project meetings and provide input/task updates to project team.
Able to develop a mid-size project plan with low to moderate impact projects using standard project management software.
Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the team, working well with CSG teams and external group teams.
Formulate and enforce application deployment and integration standards.
On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology).
Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.) .
Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving. Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Delivers the performance that colleagues require. Takes personal ownership for problems, and follows through to ensure that solutions meet needs. Effectively documents solutions. Ensures knowledge transfer to workgroup/project peers

Qualifications

Typical Minimum Education: Bachelor’s Degree or equivalent


Typical Minimum Experience: Minimum 10 years experience

Technical:


Solid understanding of the following technologies:



WebSphere MQ 6.0, WebSphere MQ 7.0, Message Broker 6.0, Message Broker 6.1, Message Broker 7.0, Datapower XI50, Message Broker Toolkit, SSL, AIX, Linux, Solaris, Windows 2003 Server, Windows XP Professional, FTP, SMTP, Version management – PVCS, CVS, VSS.

A firm understanding of web application coding utilizing Java, JEE, and WebServices.

Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.

Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.

Highly proficient with Microsoft Office Tools.

Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.

Experienced in MQ, Message Broker Installation, configuration, upgrades

Experienced in queue cluster set up, configuration and management, configuring data sources, repositories, system and server log analysis and trouble shooting, performance tuning, security management, DQE and MQ cluster configuration, MQ Error log and FDC analysis and troubleshooting, Security management (including SSL), Message Broker Flow Deployments, EAR and BAR file deployments.

Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.

Experience with a testing tools such as RFHUTIL, JUnit, Load Runner, SOAP UI, and XMLSPY.

DataPower Appliance Administration is required.

WSRR knowledge is an add-on plus.

Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.

Experience with Web Services, SOAP and XML

Experience with build and deployment automation

Excellent written and verbal communication skills and demonstrated ability to mentor others.

Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386641]]> Wed, 16 May 2012 16:00:00 GMT 2439939-Providence-Corporate
An exciting opportunity exists on the RBS Group Internal Audit Information Security Team. The Information Security Audit Team is responsible for performing audits of information security controls, policies and procedures across Group’s Information Technology platforms, infrastructure, and programs to ensure that customer, financial, and reputation risks are adequately and effectively managed. The Audit Manager's primary responsibility is to deliver individual audits as the team leader. Audit Managers determine the scope of the audit, how to carry it out and the testing strategy in conjunction with the Sr. Audit Manager. They are responsible for assigning individual tasks and responsibilities related to the delivery of an audit and identifying the issues which need to be raised. They are also responsible for deciding when to involve and escalate to more senior colleagues. Audit Managers will typically lead a team of auditors (typically 2-5) on a project or review basis but generally do not have line management responsibility. However, Audit Managers manage the quality of individuals' work on the audit they are team leading and provide team members with performance feedback.

Group Internal Audit is a high performing audit function, adding value for the benefit of customers, shareholders and staff and acting as a trusted advisor to executive management. We are committed to developing and retaining our people. Working as an Audit Manager in the department gives you a great opportunity to lead teams, perform complex audits, gain exposure to the variety of businesses within RBS and to further develop your managerial skills. This role will offer you variety, scope for progression and a dynamic working environment.

Responsibilities include but are not limited to the following:

• Leading the audit team on a project basis; identifying the resources required and negotiating the composition of the project team; reviewing the work of team members at all stages of an audit and providing the appropriate mentoring and coaching; and providing performance feedback on team members to line managers.


• Audit preparation - specifically, setting up and carrying out site visits; conducting walk through interviews with key individuals to identify processes, risks and controls; capturing data in the form of process maps and meeting notes; designing testing strategies to be used during fieldwork; and reviewing key documents with senior audit colleagues.


• Overseeing fieldwork - specifically, coordinating and reviewing testing and participating as necessary - tests may involve data analysis and observation/interviews with colleagues within the business; writing up results of tests in the audit database and reviewing the work of team members; identifying and classifying issues arising from the audit and escalating those issues as appropriate; and presenting regular updates to the business during testing.


• Reporting - specifically, finalizing meeting notes and reports on tests of controls and entering data into audit database; drafting audit reports; meeting key stakeholders with the Sr. Audit Manager to present report findings; and ongoing follow up of audit issues to ensure they are addressed by the business.

Other activities include participating in team meetings and department-wide conferences, attending knowledge sharing events, and participating in recruitment and colleague-focused activities.

Qualifications

Technology related degree and/or demonstrated experience in a technology -related field


CISA, CISM, CIA, CISSP, SSCP, PMP or other relevant certifications is a plus


Bachelors Degree or equivalent business experience


Accounting experience in a global financial services organization


Strong writing ability to communicate the outcome of your work and prepare audit findings


Strong team spirit and partnership skills


Excellent communication skills with experience in managing business relationships


High level knowledge of banking/financial services business processes

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday - Friday, 8:00am to 5:00pm

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386080]]> Wed, 16 May 2012 16:00:00 GMT 2439931-Providence-Finance-Accounting-﹠-Audit
The Information Security Analyst will collaborate with other Information Security professional team members in support the RBS business divisions located in the Americas region. The Information Security team provides subject matter expertise and associated security services to the business division(s) it supports.



Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards

Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement

Understand complex business and information technology management processes

Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services

Understand clients' business environment and basic risk management approaches

Desired Skills:



Familiarity with security industry standards (ISO 17799, NIST 800 series, etc.)

Experience with internal controls, risk assessments, business process and internal IT control testing or operational auditing.

Demonstrated ability to write business and technical reports and to participate in presentations.


Qualifications

3+ years in system security, controls, or information management experience

BA/BS in information technology, business administration, or related field preferred

CISSP, CISM, or CISA certification a plus

Prior Big 4 or other consulting experience desired

Excellent verbal and written communication

Industry experiences in financial services, high-tech, and /or healthcare preferred


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386474]]> Tue, 15 May 2012 16:00:00 GMT 2437217-Providence-Risk-Management
Primary Function:
Provides technical and managerial leadership for a database department with up to 15 Database Administrators.

Responsibilities and Duties:



Manage a department of Data Administrators supporting development, QA, SIT and production environments using Oracle, DB2 UDB and SQL Server.

Responsible for managing the database department budget for the Support team.

Assign personnel to various projects and direct their activities, review and evaluate their work, and prepare performance reviews.

Able to set strategic direction for the department.

Responsible for world-class availability of complex applications for the RBS Citizens Business.

Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions.

Responsible for continuous improved Quality metrics associated with Application availability and performance.

Has proven verbal and written communication skills.

Is viewed as a leader amongst the business and technology areas.

Accountable for Technical leadership and oversight for a moderate to large group of complex Application Systems.

Accountable for Team size within the range of 10 – 15 resources.

Has proven the ability to lead others that are skilled with the technologies associated with the Application Systems.

Has the skills required to ensure accurate time and cost estimates are created for new application implementations or functionality enhancements for existing applications.

Assigns resources to technical tasks and directs and reports on activities of the team.

Coordinates technical activities across several technology areas that are utilized by the Applications.

Is a mentor for team members and other technology teams, as well.

Accountable for interaction and coordination of vendor management activities.

Responsible for adherence of the Application team to follow department and corporate policies and procedures.

Provides leadership and direction in setting and administering department policies and procedures.

Responsible for evaluation of performance of the team leads and team members.

Responsible for setting objectives and development plans for team leads and team members.

Responsible for various personnel actions (i.e. hiring; promotions; terminations; development action plans)

Has a good understanding of financial goals and challenges.

Makes recommendations to support these financial goals and challenges both within the technology team and across Technology Services.

Responsible for annualized salary budget in the range of 1M – 5M.

Responsible for project budgets associated with the Applications within a range of 1M – 10M.

Supports application related projects by evaluating risks and implementing preventative measures and escalating as needed.

Able to prepare implementation plan and contingency plan for supported applications for moderate to large impact projects.

Can assume the role of Technical Project or Program Team Lead, as needed.

Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.

Is a point of technology escalation for complex implementations.


Technical Knowledge:



Knowledge of Oracle 11g and 10g, DB2 UDB 8 and 9, SQL 2008 and 2005

Knowledge of UNIX (AIX, Solaris and Linux) and Windows

Knowledge of Oracle RAC, ASM, Data Guard, Oracle Clusterware, Veritas, Windows cluster.

Knowledge of RMAN backups.

Knowledge of UNIX shells – Korn shell, bash, perl.

Experience using Grid Control or Quest monitoring tools.

Experience with SAN storage systems

Strong SQL skills. Ability to code and recompile packages and code functions and procedures preferred. Experience in tuning SQL code.

Expertise in backup/recovery/fail-over methods and best practices.

Clear understanding of RDBMS fundamentals.

Ability to write clear documentation of operating procedures, and ability to write specifications for applications to be developed.

Exceptional communication, problem solving, and teamwork skills.

Extremely detail-oriented and able to follow clear methodologies for troubleshooting and development.

Ability to support and work within standard software development life cycle practices.

Data Warehousing experience

Experience managing large (>5TB) databases


Qualifications

Bachelor’s degree in Computer Science or related discipline.

Minimum 10-year experience in all phases of relational database development.

Minimum 7 years experience managing an Oracle database department.

Minimum 5 years experience designing larger databases for both OLTP and OLAP databases.

Banking or financial reporting experience.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386326]]> Mon, 14 May 2012 16:00:00 GMT 2433729-Providence-Corporate
This position will serve as a midlevel analyst with operational responsibilities for accurately evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity in accordance with Global and Local Regulatory procedure and policy in consultation with AML supervisory staff.

Responsible for ensuring that assigned processing is performed according to the standards set forth by the Bank in addition to government and industry regulations. The Analyst II must have a good understanding of the governing rules and regulations and the implication of processes on other groups within operations and other divisions in the Bank. The AML Analyst II may work on processing of Due Diligence, Sanctions Filtering, Bank Secrecy/Cash Reporting, and/or CIP.

Analyzing, researching and making decisions. Report and submit necessary documentation as required. Creating and maintaining appropriate files which will be reviewed by AML supervisory staff as well as internal, external and regulatory examiners during annual audits and examinations. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations as required. Understands and follows operational controls to minimize errors. In consultation with AML supervisory staff provides feedback in the development of strategies to alleviate operational issues and Ensures compliance within the area of responsibility; makes recommendations for improving effectiveness of policies and procedures.

Qualifications

Willingness and ability to learn: internal and external rules governing the compliance area


Able to achieve both immediate and short term goals with appropriate supervision, ensure smooth work flow and meet operational deadlines


Good written and verbal skills


Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members


Computer skills, including Microsoft office, research software and internet searching and investigation skills


Bachelor Degree preferred


AML Certification preferred


2 + years, banking experience within retail or operations, basic knowledge of banking and bank systems


2 + years, AML knowledge, working knowledge of AML or Bank Secrecy procedures.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: 2nd shift hours with the possibility of some overnight shifts, hours will vary

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386495]]> Mon, 14 May 2012 16:00:00 GMT 2433752-Providence-Operations
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues regarding the Agent Desktop Customer Service System Application (CSS). Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.

This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s) including the CSS application. This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Involved in the gathering and prioritization of requirements of the CSS application.

May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May interface with vendors. May manage small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyzing and solving operational issues. Manage projects and business objectives.

Qualifications

Solid organization skills


Strong ability to multi-task


Solid time management skills


Basic knowledge of department computer applications, systems and business process


Strong written and verbal communication


Proficiency in PC skills


Analytical skills and detail oriented


Intermediate to Advanced MS Excel


Intermediate to Advanced MS Word


Intermediate to Advanced MS PowerPoint


Bachelor degree required


4 +years Financial services industry or business line experience preferred, professional experience in analysis and operations.
2 + years Contact Center experience
Knowlegeable in Citizens Contact Center Procedures, Processes and Systems

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386477]]> Sun, 13 May 2012 16:00:00 GMT 2430000-Providence-Corporate
Primarily responsible for responding to and resolving complaints directed to Executive Services by Regulatory Agencies or Executive Leadership. Utilizes superior knowledge of internal products and services in conjunction with a strong understanding of Banking Regulations and a risk environment. Provides best in class complaint handling and problem resolution services for customers and colleagues. Works closely with customers and business partners to respond to the most escalated and complex issues. Primarily responds in writing to escalated issues received by members of Executive Leadership or referred directly by a Regulatory authority. Utilizes outstanding Customer Experience skills in both telephone and written communication to internal and external customers. Retains ownership of the problem and follows through to complete resolution.

Qualifications

High School or equivalent degree required; Associates Degree preferred

3 - 5 years of banking experience in lieu of degree

1 year of experience in a problem resolution environment preferred

Strong, working knowledge of Customer Care system preferred

World class Customer Experience skills

Excellent problem resolution skills; ability to apply creative thinking to resolving customer issues

Ability to identify trends and provide root cause analysis

Thorough knowledge of Bank products and services

Excellent verbal and written communication skills

Superior active listening skills

Strong working knowledge of Microsoft Office products

Ability to work independently in a fast paced, changing environment, with minimal supervision

Ability to learn and apply new concepts quickly

Superior ability to navigate through difficult situations


Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday through Friday, 8:30am – 5:00pm

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386457]]> Sun, 13 May 2012 16:00:00 GMT 2430005-Providence-Product-Support
This position will have day-to-day management responsibilities for directing activities within the AML group, who are responsible for evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity.
This individual will be responsible for managing the daily/weekly/monthly management information reporting for Regional Services including prioritizing work, managing stakeholders and managing a staff of up to 4 FTE. The ideal candidate will have strong organizational skills, good communication skills, be a self-starter, be able to work under stressful conditions
Manages the day-to-day operational environment through effective communication of information and setting priorities to facilitate and maximize efficient performance. Maintains all documentation of the department ensuring procedures, policies and guidelines are kept current. Develops staff knowledge to ensure that all staff is kept up to date on relevant changes in the business. Reviews and monitors productivity of the department to ensure it is kept at a maximum level serving the clients.

Coordinates and liaises between global and internal compliance groups for information/data compilation. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations, operational risk management, IT, systems, and external vendors concerning matters that effect or interface with the department. Ensures that management controls, designed to minimize the operational errors that occur, are in place and working effectively. Assists in the development of strategies to alleviate operational issues, promote client satisfaction and/or regulatory issues.

Leadership Accountabilities:


Business Management & Planning: Create and implementation and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, coach and develop staff, reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Direct experience managing a compliance group within a financial institution

Expert knowledge of internal and external rules governing the compliance area

People leadership

Understanding of industry practices in the area of anti-money laundering practices and sanctions filtering

Bachelor Degree Required

AML Certification Preferred

5 + years, direct experience managing a compliance group within a financial institution

5+ years, financial services and/or general banking knowledge and Management/Supervisory experience.

Proven experience of understanding industry practices in the area of anti-money laundering practices and sanctions filtering

5+ years, AML experience preferred.

Must have a solid understanding of technology (Excel, Access and other reporting tools).


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386309]]> Tue, 08 May 2012 16:00:00 GMT 2424941-Providence-Sales-and-Service
The Third Party Assurance Analyst facilitates the review of remediation actions and closure of control deficiencies reported by the Onsite and Desk-based teams third party assessments. These assessments are of controls implemented by third parties and are assessed based on defined policies. The analyst validates the design and effectiveness of third party remediation activities based on evidence of process and/or control activities implemented to address deficient controls. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Responsibilities include but are not limited to:



Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM (Preferred)

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385977]]> Tue, 08 May 2012 16:00:00 GMT 2424942-Providence-Risk-Management
The Third Party Assurance Analyst works with the business lines to analyze and risk rate third party relationships. It is also this individuals’ responsibility to produce meaningful management reporting using a variety of desktop tools, spread sheet applications, and databases. This is done by maintaining and developing new analytics and reporting along with continuously ensuring the data integrity through testing and verification exercises. This individual will also actively engage with the broader team(s) on projects, requests, event, and workouts as needed. Overall the position requires an individual with excellent communication and data skills along with an ability to work cross functionally with different business lines and senior leadership.
Responsibilities include but are not limited to:



Evaluate business line submissions for 3 rd party vendor relationships, developing an understanding of service provided to determine appropriate service risk rating.

Engage in positive relationships with business partners to understand third party relationships and to provide an education on the third party program.

Ability to translate data into meaningful reports to communicate effectively across a variety of audiences within the organization.

Prepare reports within required timeframes and develop new reports as needs arise.

Apply knowledge in security and regulatory frameworks (including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC) to improve third party identification and reporting as applicable to the frameworks.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution

Advanced desktop computer and application skills including spreadsheets, databases, vendor solutions, online programs, and various other MS programs (Advanced Excel, Access, SharePoint development, SQL)

Attention to detail and data reconciliation skills for translating data into information

Strong oral, written and interpersonal skills.

Experience developing reports


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385976]]> Tue, 08 May 2012 16:00:00 GMT 2425095-Providence-Risk-Management
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 15


Work Schedule: Monday-Saturday - Hours Vary

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386331]]> Mon, 07 May 2012 16:00:00 GMT 2424923-Providence-Retail
Job Purpose
Business Change Project Manager is responsible working with business partners to assist in the successfully and effectively assessing, analyzing, and identifying solutions to implement change. They will lead change management activity across into the business and manage the activities of change teams in delivering the program.
Responsibilities
Leveraging expertise in managing change and change process, will work with Sr Project Managers and Program Managers to define and scope project and program initiatives and gain agreement from sponsor.
Primary responsibility to oversee critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver projects. Likely to be working for Program Manager and Sr Business Change Project Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.
May be required to facilitate data gathering work sessions to support validating current and future operating model, process design and improvement changes, and data analysis. May provide input to business strategy working with Sponsors. Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.
Provide leadership and strategic direction to the project team (including matrixed project resources). May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported governance structure as appropriate to each project or program. Progress business developments in partnership with key stakeholders.
Establish and build relationships across RBS Citizens and RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.
Leadership Accountabilities:
Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.
Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.
Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.
Team Development: Create, plan and implement activities that will support the development of team members.

Qualifications

In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process
Familiarity with process modeling, workshop facilitation and business analysis
Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures
Knowledge of banking products and terminology
Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential
Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management
Flexibility to work on a variety of projects and teams within Business Change Management
Ability to assume senior project manager role as necessary
There may be a requirement for travel within the US
Self thinker able to work through issues and escalate only when appropriate
Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition
Proven track record of end to end delivery to time, cost and quality
Flexibility to work on technology, change and business process projects
Organizational awareness required
Maximize the customer experience and minimize risk and cost of change
Proven track record of end-to-end delivery to time, cost and quality
Ability to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgments
Experience in Regulatory or Risk Management preferred.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386115]]> Mon, 07 May 2012 16:00:00 GMT 2425011-Providence-Administration
Sr. Business Change Project Manager is responsible working with business partners to assist in the successfully and effectively assessing, analyzing, and identifying solutions to implement change. They will lead change management activity across into the business and manage the activities of change teams in delivering the program.
Leveraging expertise in managing change and change process, will work with sponsors to define and scope project and program initiatives and gain agreement from sponsor.
Primary responsibility to oversee either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own. Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.
May be required to facilitate data gathering work sessions to support validating current and future operating model, process design and improvement changes, and data analysis. May provide input to business strategy working with Sponsors. Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.
Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported governance structure as appropriate to each project or program. Progress business developments in partnership with key stakeholders.
Establish and build relationships across RBS Citizens and RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.
Leadership Accountabilities:



Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process

Familiarity with process modeling, workshop facilitation and business analysis

Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures

Knowledge of banking products and terminology

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential

Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management

Flexibility to work on a variety of projects and teams within Business Change Management

Ability to assume senior project manager role as necessary

There may be a requirement for travel within the US

Self thinker able to work through issues and escalate only when appropriate

Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition

Proven track record of end to end delivery to time, cost and quality

Flexibility to work on technology, change and business process projects

Organizational awareness required

Maximize the customer experience and minimize risk and cost of change

Proven track record of end-to-end delivery to time, cost and quality

Ability to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgements

Experience in Regulatory or Risk Management preferred


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386113]]> Mon, 07 May 2012 16:00:00 GMT 2425012-Providence-Administration
Evaluate the adequacy and effectiveness of third party vendor’s controls and information security program.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

The Third Party Assurance Analyst II facilitates the review of controls implemented by third parties and assesses them based on defined policies. These reviews are executed on site at third party facilities. The analyst assesses the adequacy and effectiveness of third party control based on evidence and observation of process and through interviews of subject matter experts. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Extensive domestic travel required.

Qualifications

Bachelors Degree required

5-7 years experience in an IT Risk, Audit, Information Security or Assurance role, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Must be comfortable interviewing senior level executives and highly technical subject matter experts

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385905]]> Sat, 05 May 2012 16:00:00 GMT 2408700-Providence-Risk-Management
Oversee staff of seasoned, highly technical assurance professionals

Ensure on-time delivery of assurance reviews with a high degree of quality

Oversee continued roll out and adoption of assurance system

Liaise with global assurance function

Manage competing priorities in a fast paced dynamic environment


Qualifications

Bachelors degree required; Masters degree in IS, Assurance; MBA or equivalent

7-10 years previous management experience in Information Security, IT Audit or related function

Previous experience working for financial institutions or highly regulated industry

Experience managing complex projects or implementing IT systems

Previous experience interfacing with senior level management

CISSP, CISM or CISA certification desired

Strong understanding of applicable regulations (GLBA, SOX, HIPAA, etc.) desired


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385883]]> Thu, 03 May 2012 16:00:00 GMT 2408683-Providence-Risk-Management
The Contact Center Communications Manager leads all internal communication efforts within the Contact Center. This includes the development, management and execution of a communications strategy that delivers world class internal communications and business support. Areas of responsibility include internal business line-specific communications, executive communications, and colleague engagement.  Through an internal communications infrastructure, business line colleagues are provided with the tools to support their success and deliver their financial plans and business objectives.
 

Qualifications

Bachelor’s Degree in communications or equivalent

Experience in the financial services industry

5+ years experience (preferably 7 to 10) in communications managing complex, large scope activities

5+ years project management experience

Exceptional written/verbal communication skills

Expertise in writing and implementing strategic communications plans and messaging

Strong people skills; confident when interfacing and partnering with executive management, and managing challenging projects and programs

Candidate must manage details yet add strategic value to the Contact Center

Demonstrate strong influencing and collaboration skills

Proven ability to absorb large amounts of information and distill into compelling, clear and consistent message

Strategic thinker with the ability to understand the big picture, quickly assess issues and determine a course of action in collaboration with others

Excellent knowledge of Microsoft Office applications including Word, Excel, PowerPoint as well as desktop publishing and other design software

Ability to multi-task; strong organizational skills

Burning drive for results and a team player


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386222]]> Thu, 03 May 2012 16:00:00 GMT 2408699-Providence-Other
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Scheudle, Mandatory Weekends
Location : Garfield Avenue S&S - 204 Garfield Avenue , Cranston RI  
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386128]]> Wed, 02 May 2012 16:00:00 GMT 2425013-Providence-Banker
Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

 The Third Party Assurance Analyst facilitates the review of controls implemented by third parties and assesses them based on defined policies.  The analyst challenges the effectiveness of third party policy implementation based on evidence of process and in junction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
 

Qualifications

Bachelors Degree required - IT or IS Degree desired

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385978]]> Wed, 02 May 2012 16:00:00 GMT 2406273-Providence-Risk-Management
Delivering financial reporting, budgets and forecasts for supported business units

Coordinate support, review and challenge of divisional business cases with primary aim to provide executive management with advice on the financial implications of business activities including ensuring use of resources are optimized. 

Develop governance and assurance processes to ensure accurate budgets and forecasts.  

Ensure business unit(s) meets its obligations to Group Business Services in respect of financial targets.       

Maintain and develop controls to ensure compliance with accounting standards.     

The Finance Manager II is a member of the Business Services Functional Decision Support team for the U.S region providing financial and commercial support to the RBS Citizens Business Services team.
This is an individual contributor role which reports to the Senior Finance Manager / Finance Director who in turn reports to the RBS Citizens Business Services CFO. 
 

Qualifications

Finance or Accounting Degree with demonstrated experience in financial analysis

5  – 7 years work experience involving financial and/ or business analysis

Effective leadership skills

Superior written / verbal communication skills

Strong PC skills with ability to manipulate data in Microsoft Office

Ability to interact with all levels of management

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386133]]> Tue, 01 May 2012 16:00:00 GMT 2406315-Providence-Finance-Accounting-﹠-Audit
An exciting opportunity has arisen within RBSG Group Internal Audit Technology Audit Team. The Technology Audit Team is responsible for performing technical audits of Group’s infrastructure and integrated audits of the Group’s business processes and supporting technology.  We work alongside our global audit colleagues to ensure that customer, financial and reputation risks to the bank are adequately and effectively managed.

The Senior Auditor on the Information Technology Audit Team will be expected to perform audit test work to a high degree of proficiency. Under direction of the Auditor Manager, the Senior Auditor will be expected to perform assigned tasks, largely unassisted. The audit test work is expected to comply with all team/departmental standards and conventions. The test work is expected to be comprehensive enough to support findings noted and completely satisfied the stated scope and objectives.  The exception documents created will be complete and concise. They will be supported by field work performed. The Senior Auditor will verbally articulate audit issues and associated risks to management in a succinct and respectful manner.  They will write high quality audit issues to be included in final audit reports with sufficient quantification and support.  The Senior Auditor will also be a subject matter expert (SME) for one or more areas owned by the team.   They will build and develop key relationships with business partners and the audit team during the audit process.

Qualifications

Technology related degree and/or demonstrated experience in a technology -related field


CISA, CISM, CIA, CISSP, SSCP, PMP or other relevant certifications is a plus


Bachelors Degree or equivalent business experience


Accounting experience in a global financial services organization


Strong writing ability to communicate the outcome of your work and prepare audit findings


Strong team spirit and partnership skills


Excellent communication skills with experience in managing business relationships


High level knowledge of banking/financial services business processes

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386076]]> Mon, 30 Apr 2012 16:00:00 GMT 2395878-Providence-Finance-Accounting-﹠-Audit
An exciting opportunity has arisen within the RBSG Group Internal Audit Technology Audit Team.  The Technology Audit Team is responsible for performing technical audits of Group’s infrastructure and integrated audits of the Group’s business processes and supporting technology, working alongside our global audit colleagues to ensure that customer, financial and reputation risks to the bank are adequately and effectively managed.

Group Internal Audit is a high performing audit function, adding value for the benefit of customers, shareholder and staff and acting as a trusted advisor to executive management.  We are committed to developing and retaining our people.  Working as a Technology Audit Staff in the department gives you a great opportunity to perform complex audits of a technical nature gaining exposure to the variety of businesses within RBS Group and various technology platforms and applications, and to further develop your skills as it relates to technology risks and controls.  This role will offer you variety, scope for progression and a dynamic working environment.
As a Staff Auditor, you will:

Perform assigned audit test work to a high degree of proficiency under the direction of the audit manager or team leader.


Ensure compliance with all team/departmental standards and conventions and document test work thoroughly.


Complete assigned work according to an established and agreed timeframe and budget.


Build and develop key relationships with business partners during the audit process.


Write high quality audit issues to be included in Final Audit Reports with sufficient quantification and support.


Verbally articulate audit issues and associated risks to management in a succinct and respectful manner.


Contribute to a strongly collaborative audit team.


Continue to develop or enhance knowledge of Information Technology (IT) areas through personal research and team training's.
 

Qualifications

Technology related degree and/or demonstrated experience in a technology -related field


CISA, CISM, CIA, CISSP, SSCP, PMP or other relevant certifications is a plus


Bachelors Degree or equivalent business experience


Accounting experience in a global financial services organization


Strong writing ability to communicate the outcome of your work and prepare audit findings


Strong team spirit and partnership skills


Excellent communication skills with experience in managing business relationships


High level knowledge of banking/financial services business processes

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386079]]> Mon, 30 Apr 2012 16:00:00 GMT 2395863-Providence-Finance-Accounting-﹠-Audit
RBS Citizens Financial Group, Inc. seeks a Senior Risk Analystfor its Cranston, RI location.
Duties:



Serve as regulatory affairs specialist with responsibility for ensuring effective U.S. and offshore financial regulatory compliance utilizing knowledge of complex banking laws and federal regulations, including GLBA, SOX, FDIC, FRB and OCC compliance requirements, as well as knowledge of banking operations, functions and processing.

Conduct risk testing of regulatory environment and review operational and functional testing of deposit functions utilizing Mainframe.

Review internal operational controls of relevant teams across the Technology Services Americas (TSA) department, and identify Operational and Regulatory risks that are deemed deficient.

Document findings and present assessment reports of potential risk exposure to executive management, regulators and other stakeholders.

Assist with “Are You in Control” (AYC) reporting to UK parent company as required.

Review testing processes and progress with business line, and leverage internal tool sets to challenge inefficient processes,and implement new/enhanced processes.

Perform Program Management Office testing and project review. Contribute to development of department policies and procedures for TSA Regulatory Risk Testing Team including recommending improvements.


Qualifications

 Bachelor’s degree followed by five (5) years of progressive post-bachelor’s experience in position offered or related position.  Full term of experience must involve risk testing/review to ensure U.S. and offshore regulatory compliance with GLBA, SOX, FDIC, FRB, and OCC banking laws and requirements; and utilizing Mainframe.
 

Other Information

Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386037]]> Sun, 29 Apr 2012 16:00:00 GMT 2391913-Providence-Corporate
The SAS Platform Administrator 2 will:



Serve as the technical lead, lead administrator for our BI Center of Excellence (CoE).

Help define, and enforce, BI standards and roadmap, starting with the development, use, and administration of SAS products, which includes Base SAS (v9), SAS Enterprise BI, SAS Grid Manager, SAS Data Quality Solution (DataFlux Data Management Studio, etc.), SAS Scoring and Analytics Accelerators for Teradata, SAS Enterprise Miner, SAS Enterprise Guide, SAS Model Manager.

Manage the SAS architecture resources of the organization. Ensure data integrity, accessibility, and security. Job scheduling, workspace structures and user resource/space administration and tracking. Administers SAS servers and aides in optimizing and trouble-shooting environment. Improves SAS servers’ performance through diagnostics and tuning tools.

Collaborate on the integration of SAS products with other enterprise-standard platforms and tools (e.g. Teradata, CAAutoSys, IBM Tivoli Netcool, Microsoft SharePoint, LDAP / Active Directory, etc.)

Develop reports, charts, dashboards, etc. using the SAS platform’s metrics, audit, and meta data.

Manage the SAS platform and application content through the entire application life cycle management using enterprise standard tools, defining and developing procedures as needed.

Provide insight into SAS tools’ use for BI development and analytics.

Mentorand transfer knowledge/skills to others.


Qualifications

A minimum of 5 years in-depth, hands-on, proven experience with the administration and use of the SAS platform components, including a strong understanding ofBase SAS (v9), SAS Enterprise BI, SAS Grid Manager, SAS Data Quality Solution (DataFlux Data Management Studio, etc.), SAS Scoring and Analytics Accelerators (preferably for Teradata), SAS Enterprise Miner, SAS Enterprise Guide, SAS Model Manager, SAS Web Report Studio, Information Map Studio,SAS Information Delivery Portal.

Demonstrated ability to perform as SAS administrator and SAS developer using SAS Server Architecture supporting geographically dispersed user base.

Thorough knowledge of SAS back-end servers include Stored Process Servers, Workspace servers, and Metadata server

Detailed knowledge of the SAS architecture in a Linux and/or UNIX environment.

Superior communication skills – verbal, written, listening and presentation.

Scripting: KornShell, Bourne, Bash, or Perl



2+ years experience in analysis, design, development, testing, and implementation of various SAS Business Intelligence applications.

Experience with SAS OLAP Cube Studio, SAS Stored Processes, SQL, Macro, ODS, JBoss.

Sound knowledge in the data warehouse data model techniques for denormalizing data for reporting and analysis

Experience with web technologies like JavaScript, AJAX, JSP, ASP, etc.

Background and/or knowledge of ITIL



BS in Computer Science, or related area; or equivalent professional experience



Certification in SAS Administration

Certification in RHEL

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385736]]> Sun, 29 Apr 2012 16:00:00 GMT 2391922-Providence-Corporate
Supporting the need for CFG to meet its regulatory obligations under BSA, US Patriot Act and OFAC, the AML (Anti-Money Laundering) Decision Support Business Analyst plays a key role in providing technical, analytic and strategic data analysis to all business units within Enterprise AML Compliance.  The incumbent is the subject matter expert on AML data which is the foundation of providing efficient, concise reporting, analysis and application development.



Performs development tasks for development/production projects including design, coding, unit testing and documentation of web based applications

Programs to technical standards and guidelines

Ensure high availability and reliability of all applications and will be responsible for the design and development of mission-critical distributed applications

Able to work across functional teams to achieve group goals

Develop complex SQL queries to support the use and analysis of AML data as required by regulations and internal requirements

Provide analysis of resulting data sets to ensure the solution meets the needs of the request

Actively participate in gathering and refining requirements.

Respond to all Enterprise AML ad hoc and day to day data requests in a timely manner

Subject matter expert on AML data to ensure reliable delivery of all requests

Provide after hours support as needed

 
 Provides input to department policies and procedures. Maintains status of project responsibilities. Provides technical supervision on small projects.. Identifies and resolves technical issues and communicates to the team. Working well with other teams. Writes conclusive e-mails when resolving issues with the user community. Addresses and resolves routine issuesand participate in occasional off-hours activities.

 

Qualifications

3-5 years of strong experience with current development platforms including the Microsoft .Net framework, VB.Net or C#, ASP.Net, XML, AJAX, Reporting

Experience in application design and development.

Microsoft SQL 2000/2005/2008 experience required

Experience designing relational database schemas, queries and stored procedures in a SQL Server environment

Ability to work with similar but different datasets and understand their collective value

Broad understanding of technical environments including Data Management, Application Development, Quantitative Analysis, SAN and Server configuration

Knowledgeable of data concepts and relational databases

SQL Reporting Services 2005/2008; Crystal Reports

A Bachelor’s degree in Computer Science, or an equivalent combination of education and experience

3-5 years Programming, Related work experience

Minimum 5 years solid written and verbal communication skills with the ability to collaborate with colleagues across teams

The Following skills are a definite plus:



SQL Server 2005/2008 DTS or SSIS

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385432]]> Thu, 26 Apr 2012 16:00:00 GMT 2385709-Providence-Risk-Management
Mentor other DBAs in connection with their skill development objectives.

Providing Production support of large, 7x24 Teradata database supporting active warehouse applications.

Troubleshooting Production problems and working effectively with other team members to identify and address problems.

Scripting for database monitoring and to automate routine tasks.

Performing data analysis to provide management with timely and accurate information.

Performing data management tasks as required loading, editing, restoring and removing data at the requests of our clients.

Researching, testing and coordinating application schema upgrades.

Tuning of SQL code and assisting developers in writing and tuning SQL queries.

Testing of new features or 3rd party tools.

Interacting with Teradata support to resolve issues.

Logical and physical database design.

 

Qualifications

Bachelor’s degree in Computer Science or related discipline.

Minimum 5 years experience with verifiable skills on Teradata – administration certifications in recent releases preferred.

Exceptional problem solving skills.

Strong communication skills.

Scripting languages and strong knowledge of the Linux operating system.

Banking or financial reporting experience helpful.



Expert knowledge of Teradata 13.10.

Expert knowledge of Linux

Expert knowledge of Teradata utilities such as TASM Workload Manager, Priority Scheduler, Performance Management, Lock Display (transaction level), Show Locks (Utility level), Query Monitor, Query Logging, Query Session, Performance Monitor, User Management - creation of databases, users, accounts, roles, and profiles, Access, Space Allocation and Usage - perm, spool, and temporary space, SQL Performance Tuning, TD Administrator.

Expert Knowledge of Teradata Privacy and Security best practices including Roles and Profiles, and access views.

Experience using View Point monitoring tools.

Experience with Teradata storage systems and space management with the ability to develop near term growth projections.

Strong SQL skills. Ability to code and recompile packages and code functions and procedures preferred. Experience in tuning SQL code.

Experience with the Erwin Data Modeling tool and Logical/Physical data modeling.

Expertise in backup/recovery/fail-over methods and best practices.

Clear understanding of RDBMS fundamentals.

Ability to write clear documentation of operating procedures, and ability to write specifications for applications to be developed.

Exceptional communication, problem solving, and teamwork skills.

Extremely detail-oriented and able to follow clear methodologies for troubleshooting and development.

Ability to support and work within standard software development life cycle practices.

 

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM - 5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385968]]> Thu, 26 Apr 2012 16:00:00 GMT 2385662-Providence-Corporate
This position is for a Lean Change Agent working on the RBS Citizens Lean Deployment Team.  The purpose of the Lean Change Agent role is to work alongside the Lean Leader to implement Lean Transformation within the project locations. The Lean Change Agent will work in an expert role to deliver agreed upon objectives and act as a coach to operations management to develop their Lean capability.

Perform process diagnostics and or local diagnostics to identify the key opportunities within the project area. Support Lean Leader with local planning and facilitate the development of local plans to introduce Lean tools and techniques to project area.

Support Lean implementation against agreed objectives, introducing Lean methods, including but not limited to: Process Mapping, Visual Management, Workplace Layout, Standard Work and How to Reduce 8 Wastes. Coach Team Leaders and Managers to lift their capability with respect to the understanding and practical application of Lean.

Run and deliver training programs to support Lean implementation and knowledge transfer. Conduct audits of status against plan and create, review and update implementation plans to close any gaps. Liaise with Lean Leader to identify, capture and appropriately escalate project risks and issues.
 

Qualifications

Strong communication and inter-personal skills giving the ability to influence others


Demonstrated commitment to personal development


A flexible approach to work with the ability to accept and champion change


Ability to work to tight deadlines and to prioritize a large number of conflicting and frequently changing priorities


Influencing and proven networking skills that enable change to take place


Ability to be mobile and support waves of change activity across the US  Operations footprint which may result in being away from home 3 or 4 nights per week, depending on project location


This role differs from previous continuous improvement roles in the intensity, focus, and level of technical and influencing expertise and its parallel focus on developing lean management systems, thinking and culture


High School or Equivalent required, Bachelors Degree preferred


1-3 years Change management role, i.e. work-out, Lean Six Sigma Green Belt, Training and coaching at senior management level and above and Process re-design and improvement.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385896]]> Wed, 25 Apr 2012 16:00:00 GMT 2384479-Providence-Corporate
Citizens Bank is seeking an experienced risk technology leader with a wide range of experience and a record of demonstrated strategic direction, business knowledge, as well as an effective delivery to enable improved business capability across a global function. Sought out to manage complex risk issues, rebuilding of department functions, building strong long term business relationships, and able to work effectively with senior leadership to drive a strong risk culture across business functions. Demonstrated ability to drive results by leading through others, with a focus on department and talent development combined with strong performance management.
Role is responsible for the oversight of Technology Risk for Citizens Financial Group and RBS NV in the Americas.
The objective of the role is as follows:



Provide consultation to the business to ensure an appropriate understanding of risk frameworks and support the business’ risk appetite which will ensure self awareness is core to how the business functions.

Deliver for the technology risk business in a regionally focused operating model that is aligned, to the extent possible, globally.

Ensure the Americas Regulatory expectations are understood and ensure Technology meets the required expectations as appropriate across multiple legal entities.

Enable a successful people change program across Technology Risk by demonstrating strong management leadership talent as well as demonstrating delivery.


Qualifications

10+ years of experience in an Information Technology Risk management role

5+ years of experience in a financial services company is a strong advantage

Infrastructure strategy creation, policy setting & management, specifically in security services,  including Development and Testing and Incident Management

Experience with Risk Management methodologies

A background in a Regulatory environment and handling legislative developments

Previous  experience with Large scale Program delivery of technology solutions

Previous experience managing Third party suppliers and outsourcing management

Proven experience of management of complex systems and technologies in an    enterprise scale business

Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure

Proven ability to manage complex stakeholder expectations

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385861]]> Tue, 24 Apr 2012 16:00:00 GMT 2381807-Providence-Corporate
Join Us for a new opportunity in great technology area and work with some of the best folks in the business! Join a team that is leading the peer segments in retail banking channels. 

RBS Citizens’ Technology Services America division is looking for a talented and highly motivated individual for a Senior MQ, Message Broker, Datapower Administrator to support the Middleware projects. 

Primary Function:


The Senior MQ, Message Broker and Datapower Administrator will be responsible for the Design, Customization, Implementation and support of robust, secure, scalable Middleware systems on AIX, Linux, Solaris and Windows platforms. This position also has potential for leadership role in the team and manage MQ, Message Broker and Datapower Administrators under them.


 


Responsibilities/Duties:


Integrate simple to moderately complex MQ, Message Broker, Datapower Java/JEE, WebServices applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include MQ Message Broker install, queue configuration, Datapower configuration, broker configuration, EAR and BAR file deployment, database connectivity, and troubleshooting.

Provide PROD On-Call support for applications once they go-live.


Has input into department policies and procedures

Maintains status of project responsibilities


Facilitates in planning, estimating, and reviewing tasks for application based activities


Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects


Must participate actively in weekly project meetings and provide input/task updates to project team.


Able to develop a mid-size project plan with low to moderate impact projects using standard project management software


Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the  team, working well with CSG teams and external group teams


Enhances team productivity by helping others

Formulate and enforce application deployment and integration standards

Writes conclusive e-mails when resolving issues with the user community.


Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology). Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.) . Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving


Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Delivers the performance that colleagues require. Takes personal ownership for problems, and follows through to ensure that solutions meet needs. Effectively documents solutions. Ensures knowledge transfer to work group/project peers
 

Qualifications

The Senior MQ, Message Broker, Datapower Administrator should have the following qualifications:

Typical Minimum Education:  Bachelor’s Degree or equivalent


Typical Minimum Experience:  Minimum 5 years experience

Technical: 


Solid understanding of the following technologies: WebSphere MQ 6.0, WebSphere MQ 7.0, Message Broker 6.0, Message Broker 6.1, Message Broker 7.0, Datapower XI50, Message Broker Toolkit, SSL, AIX, Linux, Solaris, Windows 2000 Server, Windows 2003 Server, Windows XP Professional, FTP, SMTP, Version management – PVCS, CVS, VSS.


A firm understanding of web application coding utilizing Java, JEE, and WebServices.


Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.


Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.


Highly proficient with Microsoft Office Tools.


Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.


Experienced in MQ, Message Broker Installation, configuration, upgrades


Experienced in queue cluster set up, configuration and management, configuring data sources, repositories, system and server log analysis and trouble shooting, performance tuning, security management, DQE and MQ cluster configuration, MQ Error log and FDC analysis and troubleshooting, Security management (including SSL), Message Broker Flow Deployments, EAR and BAR file deployments.


Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.


Experience with a testing tools such as RFHUTIL, JUnit, Load Runner, SOAP UI, and XMLSPY.


DataPower Appliance Administration is required.


WSRR knowledge is an add-on plus.


Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.


Experience with Web Services, SOAP and XML


Experience with build and deployment automation


Excellent written and verbal communication skills and demonstrated ability to mentor others.


Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred

Knowledge: 


Full life-cycle implementation experience (requirements, design, implementation, integration, testing).


Experience with the setup, management, security, and optimization of IBM MQ and IBM Message Broker on AIX, LINUX, Windows servers.


Good understanding of RDBMS systems such as Oracle, Microsoft SQL Server, DB2.


WebSphere Application Server 6.1/7.0 Administration skills is an add on plus.


HTTP WebServer Administration is also an add on plus.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385523]]> Sun, 15 Apr 2012 16:00:00 GMT 2355523-Providence-Sales-and-Service
The Senior WebSphere Administrator will be responsible for the Design, Customization, and Implementation of robust, secure, scalable WebSphere Application Server systems on AIX, Linux, Solaris and Windows platforms.


 


Responsibilities/Duties:


Integrate simple to moderately complex Java/JEE, WebSphere applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include WebSphere Application Server installation, configuration, EAR file and code deployment, database connectivity, and WebServer (IIS, IBM HTTP) configuration.


Provide tier 3 support for applications


Has input into department policies and procedures

Maintains status of project responsibilities


Facilitates in planning, estimating, and reviewing tasks for application based activities


Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects


Must participate actively in weekly project meetings and provide input/task updates to project team.


Able to develop a mid-size project plan with low to moderate impact projects using standard project management software


Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the  team, working well with CSG teams and external group teams


Enhances team productivity by helping others

Formulate and enforce application deployment and integration standards

Writes conclusive e-mails when resolving issues with the user community.


Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system.


On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)


Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.)

Uses fact finding techniques and analytic tools to identify problems


Takes a systematic approach to problem solving


Looks beneath the surface to identify root cause


Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require


Takes personal ownership for problems, and follows through to ensure that solutions meet needs.


Effectively documents solutions


Ensures knowledge transfer to work group/project peers
 

Qualifications

The Senior WebSphere Administrator should have the following qualifications:

Typical Minimum Education: Bachelor’s Degree or equivalent


Typical Minimum Experience:  Minimum 3 years experience

Technical: 


Solid understanding of the following technologies: Windows 2003 Server, Windows XP Professional, Windows 7, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft SQL Server 2005, Version management – PVCS, CVS, VSS.


A firm understanding of web application coding utilizing Java, JEE, and WebServices.


Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.


Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.


Highly proficient with Microsoft Office Tools.


Assist with hardware design and topology.


 Participate in technical test plan creation, technical testing (DR test, unit tests)


Document Citizens’ specific application deployment and configurations


Create change control to put applications into production


Conduct project turnover to support teams


Provide third-tier support to support teams after project completion


Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.


 
Experienced with installation of WAS Network Deployment or Base 6.X/7.X, cluster creation, installation of IBM HTTP Server, WebSphere fixpack deployments, Oracle driver installation, JDBC configuration.


Create Visio architecture diagram showing all major components.


Setup and debug web server and plug-in configurations.


Ability to perform WAS troubleshooting, security and performance tuning.


Deploy application code (major releases, fixes, patches) as documented by vendor


Application specific configuration changes


Troubleshoot application related issues with the help of vendor


 
Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.


Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.


Experience with Web Services, SOAP and XML


Experience with build and deployment automation


Excellent written and verbal communication skills and demonstrated ability to mentor others.


Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred

Knowledge: 


Full life-cycle implementation experience (requirements, design, implementation, integration, testing).


Experience with the setup, management, security, and optimization of IBM WebSphere Application server and web servers on AIX, LINUX, and Windows servers.


Good understanding of RDBMS systems such as Oracle, Microsoft SQL Server, DB2.


Experience of IBM MQ and IBM Message Broker Administration on AIX, LINUX, Windows servers is add on plus.


DataPower Appliance Administration, WSRR knowledge is an add-on plus.


SharePoint 2007 Administration experience is an add-on plus.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385526]]> Sun, 15 Apr 2012 16:00:00 GMT 2355541-Providence-Information-Technology
The ideal candidate will function as a Senior Teradata Logical Data Architect, participating in the design and implementation of Teradata FSLDM that can support the ongoing company growth. The successful candidate should have the combination of education and experience that provides the basis for delivering the necessary job functions, skills, and knowledge as described in this job description.



Architecting and implementing high quality Data Warehouse solutions using company approved platforms such as Teradata. Must be aware of migration and implementation plans that address both tactical and strategic needs.

Define and govern Teradata FSLDM logical model and data warehouse best practices and standards to include software development practices, design styles and software deployment. Analyze technologies, technical processes and/or functions, document findings, identify areas for improvement and create specifications and implement.

Provide strategic direction to the organization by creating reference architectures and defining governance for the overall Teradata deployment strategy.

Mentor other team members on new and existing technologies and help guide the Teradata development process.

Design and normalize the logical data model to third normal form.

Facilitate the discovery of entities, attributes, relationships, and business rules from the functional experts and the user community.

Develop and manage data models and associated metadata for the enterprise.

Recommend and establish standards, guidelines, and procedures for design and maintenance.




 

Qualifications

Expert knowledge of Teradata Architecture

Expert knowledge of Teradata FSLDM

Expert knowledge of data warehouse and relational data modeling design

Expert knowledge of Erwin tool

Experience with Data Analysis and Data Profiling

Experience with Teradata, Oracle, SQL Server, DB2 UDB and DB2 Mainframe.

Knowledge of Banking and Financial Services

Knowledge of ETL and Business Intelligence

Ability to write clear documentation of procedures, and ability to write specifications for data models to be developed.

Extremely detail-oriented and able to follow clear methodologies for troubleshooting and development.

Ability to support and work within standard software development life cycle practices.

A minimum of 7 years experience providing data modeling architecture/administration/development in a Fortune 500 company.

3-5 years of experience with Teradata FSLDM & Data Warehousing

Additional 3-5 years working in another role within a data warehouse team, such as business/data analyst, quality assurance analyst, or ETL developer. 

Experience with SAS Business Intelligence and/or Oracle Business Intelligence is a BIG plus

B.S. in Computer Science, MIS or Electrical Engineering or a related quantitative discipline.

Graduate degree in Business, Computer Science or a related quantitative discipline is a BIG plus.

Personal skills: Possess a strong work ethic, self-starter, creative, a focus on customer service, possess a high level of energy, enthusiasm, have strong oral and written communication and people skills, team player, strong organizational skills, and the ability to multi-task, commitment and appreciate the application of technology in support of our business.

Banking or financial reporting experience helpful.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385491]]> Thu, 12 Apr 2012 16:00:00 GMT 2348224-Providence-Corporate
Design and document Data Integration architecture, including platforms, systems, and data

Present, communicate and translate technical architecture to all stakeholders, including business line stakeholders

Compile and maintain/update standards and best practices for Data Integration methodologies, culminating in Center of Excellence for DI practices at CFG

Administration of Data Integration platforms

Design, develop and deliver ABC (Audit, Balance, Control) layer for both new and existing projects.

 

Qualifications

Minimum Edcuation:



Bachelor’s Degree or equivalent 

Required Skills:



7+ years of hands on IBM Datastage development (version 8.1 or newer preferred)

7+ years UNIX: AIX and Linux OS, Directory structures and permissions, UNIX scripts, Standalone server environments.

9+ years of RDBMS experience with Oracle , MS-SQL Server 2005, Informix, Teradata and DB2

7+ years of programming in PL/SQL, Shell scripts and utilities in Teradata like MLoad, FLoad and BTEQ.

5+ years of data mapping and modeling

Additional Skills:



5+ years of SAS development (AML/KYC experience preferred)

2+ years of project management experience related to delivering an Enterprise Data Warehouse program

2+ years of development of operational and/or financial reports using tools such as Cognos, Business Objects, OBI, etc.

Preferred Certifications:



 IBM Information Server

SAS

Teradata

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385114]]> Sun, 08 Apr 2012 16:00:00 GMT 2335271-Providence-Corporate
Exciting new opportunity in great technologies, work with some of the best folks in the business! Join a team that is leading the peer segments in the Bank's core business functional areas. If you are someone looking to lead the design of strategic technology solutions for one of the largest banks in the nation - then this is the opportunity for you!
 RBS Citizens’ Enterprise Technology division is looking for a talented and highly motivated individual for a senior level Solution Architect to support the design and delivery of enterprise level technology solutions for the Bank’s Commercial Banking, Finance, HR, Legal, and Risk business lines.  The Sr. Solution Architect position will interface with vendors, developers and business lines to define and design technology solutions to solve business problems that ultimately drive the efficiency and success of these groups.
 Key Responsibilities:
• Perform high level and detailed design and planning for complex business requirements spanning multiple enterprise systems.
• Adhere to architecture standards, lead technical presentations and provide best practices regarding development and implementation options.
• Communicate effectively and appropriately to team members both up and down the organization, including business line, technical and vendors.
• Deliver distributed applications expertise and innovation to a distributed project team with varying experience and skill profiles.
• Understand application integration across every tier, including desktop, application and middleware tiers, database, business intelligence, and mainframe.
• Contribute to architectural and design feasibility discussions, prototype development, and perform design and code reviews, and mentor team members.
• Ongoing support for business critical applications in QA and production environments.
• Build a core understanding of the entire solution, and support the implementation, roll out and subsequent releases.
•Takes personal ownership for problems-follows through to ensure that solutions meet needs.
•Effectively documents solutions
•Ensures knowledge transfer to work group/project peers
•Demonstrates critical thinking
•Identifies and analyses improvement opportunities
•Troubleshoots and effectively resolves difficult or unusual problems.
•Effective in solving problems in a team environment
•Develops and implements structured processes or programs to facilitate knowledge transfer and prevent knowledge loss
•Analyzes trends in technology and customer requirements to develop standard solutions
•Brings successful resolution to high impact and/or complex and/or chronic cross-functional problems
 

Qualifications

7 or more years demonstrated experience designing, building, implementing and supporting enterprise applications.
Demonstrated fluency in .NET, JEE and Object-Oriented technology along with an understanding of middleware, web integration, and data warehousing principles.
Strong relational database skills and experience on Oracle including logical design, development of  queries and packages/procedures.
Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.
Experience creating appropriate technical design documentation, including conceptual solution approaches, options analysis, and detailed models.
Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC.
Experience designing and developing solutions with separation of layers, including data, business logic and presentation.
Knowledge of Development Frameworks, Application Platforms, Message Queuing, ETL Patterns and SOA a definite plus.
Experience with Web Services, SOAP and XML.
Experience with build and deployment automation.
Excellent written and verbal communication skills and demonstrated ability to mentor others.
A background in financial services or banking environment, and familiarity with regulatory and technology risk requirements is preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385024]]> Sun, 01 Apr 2012 16:00:00 GMT 2317485-Providence-Corporate
The Senior Data Analyst will research, analyze, design, test and recommend business line system applications of a complex nature.  May modify, enhance, and/or design applications for the business.  Engage with stakeholders to establish business requirements to develop technical solutions or business process. May collaborate with senior management in the development of meaningful performance metrics.  May perform ad hoc analysis and reporting. Lead assigned projects.

Primarily working with senior management of Operations Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of workflow.  This role provides technical support for complex system application(s), problem solving, and system documentation. 

Organize and lead business requirements and design sessions with key stakeholders and the technology team. Works in conjunction with Operations manager/customers to analyze, design, and develop requirements for system enhancements. Analyzes, tests, and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

May develop and maintain certain complex transactions to achieve customer satisfaction. Provides assistance to staff/customers regarding the implementation of new/updated processes.  May also includes training staff/customers. Leads multiple larger scale projects. Acts as a liaison between Operations departments, product management, programmers and/or vendors to address system problems and enhancements.

Key Responsibilities:

• Provides extensive data analysis and data profiling of source data and related ultimate originating sources.


• Produces written deliverables using Standard Templates and Support Documentation - process mapping, data mapping from source to target, glossaries, Data Dictionary, Detailed technical design, testing and implementation activities


• Collaborates with business and technology departments to understand and document technical solution requirements.


• Writes SQL queries in combination with other ETL tools to retrieve data from relational source systems


• Uses ad-hoc queries to investigate data issues in various source systems


• Understands and documents project-specific source access mechanism, detailed data flow and related transformation to specific targets.


• Interfaces and integrates technical knowledge with business / systems requirements


• Performs coding of detailed ETL jobs using IBM DataStage tool.


• Provides full compliance support for enterprise regulatory policies and procedures – SOX, Dodd-Frank, etc.


• Works with Senior Architects to analyze current and potential systems for conversions and product integration scenarios.


• Maintains an enterprise inventory of source systems – including profiled and non-profiled data in the enterprise Raw Data Layer.

Other Responsibilities:

• Assist Senior Architects and ETL manager with the execution and maintenance of ETL functions in the integration of data sources


• Lead JAD sessions with Systems Analysts and other teams, document results of JAD sessions, obtain approvals.


• Assist with the design of alternative approaches for effective data integration etc.


• Participate in assigned tasks related to Testing and QA.
 

Qualifications

The Senior Data Analyst will have the following qualifications:

B.S. or B.A. degree in business, computer science, or information systems; Higher level of relevant experience with other disciplines may be substituted.


5+ years overall experience with IBM DataStage, or Informatica, ETL best practices and industry tools, particularly with complex data inter-relationships


Must be able to connect and work with sources across diverse hardware and database platforms.


Must be highly proficient in data profiling.  Must have demonstrated experience with one or two leading data profiling tools.


Must be able to function independently, or as a team member, and have effective communication and interpersonal skills.


Must be able to analyze and develop creative solutions to complex system issues.


Must be an effective team-player and be willing to work with several other teams.


Must have experience with data modeling (including multidimensional modeling)


Familiar with IWay suite of products


Broad experience working within Banking/Financial software packages/solutions.


Knowledge of full life cycle implementations and have an understanding of all aspects of an implementation project including, but not limited to planning, analysis and design, configuration, development, conversions, system testing, migration and production support.

Preferred Skills/Experience:


Knowledge of server, database and query tuning and optimization is a plus


Familiarity with various enterprise frameworks and development methodologies.


Banking/Financial systems (Wholesale, Retail, Loans, Risk Management)


Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in Excel, Word, PowerPoint and Project.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384910]]> Thu, 29 Mar 2012 16:00:00 GMT 2309254-Providence-Information-Technology
Provides program management expertise to ensure multiple business level projects are planned, organized, controlled and delivered within the Risk Architecture Program Management Office (RAPMO) portfolio working directly with project sponsors and teams. Program efforts have a larger scale and impact than most individual project efforts. Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders.  The outcome(s) of a program effort may have a significant impact upon business economics and success of the business strategic plan.  These efforts may also consume significant amounts of funding.

Responsible for providing program oversight to a portfolio of complex / critical projects through the entire life cycle.  Ensure projects are structured, defined, sanctioned, initiated and completed.  Responsible for management of full project governance with all projects fully documented in accordance with requirements laid down by the Risk Architecture Program Office. Responsible for provision of timely reports on project status and representing the Program Office at relevant Steering groups, Program Implementation Boards and Project Control Committees.

Manage research to determine and quantify options/solutions to meet strategic fit. Regarded internally as a key resource, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework). 

Ensure effective team identification of and act as escalation point for program risks, issues, assumptions and dependencies within the program portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of business sponsors.  Create, foster and instill a climate of adding value in delivering programs by striving for excellence and contributing to the overall development of Risk Architecture strategy.  May be required to provide input to business strategy and prioritization of the portfolio.

Define and manage the scope of the program in agreement with project sponsors, own and manage program goals, risks, issues and resources. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of the Risk Architecture group and outside RBS Citizens NA.

Leadership Accountabilities:

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits. 

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level.

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives. Team Leadership: To create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Team Development: Create, plan and implement activities that will support the development of team members and create a culture of development across the business unit. 

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives.  Coach and develop staff. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Strong knowledge of risk management principles and methodologies


Previous experience in a corporate risk management function with exposure to multiple disciplines preferred such as capital management, credit risk management reporting, loan loss reserve operations, credit risk data repositories and/or datamarts, data quality and governance.


Ability to assume senior program manager role as necessary


There may be a requirement for local travel.


Proven experience with large programs end-to-end delivery to time, cost and quality


Well rounded knowledge of banking products and terminology.


Ability to adapt to changing priorities


Strong problem solving and analytical capabilities


Strong written and oral communication skills are required


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, Powerpoint, Word


Organizational awareness is required


Bachelor Degree required


15 years general business experience required, 10 years experience in Finance industry 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 Travel Percentage is local travel between CFG facilities only
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384843]]> Tue, 27 Mar 2012 16:00:00 GMT 2305668-Providence-Corporate
Participates in Assurance reviews of internal assets

Provides oversight of testing activities performed by internal entities based on Security and Risk Group policy standards and procedures

Contributes to the overall development to the Internal Assurance program and functions by:

Auditing and testing methodologies

Development of testing documentation

Mentoring Internal Assurance Analyst I colleagues


 

The Internal Assurance function adds value by providing specific business function assurance on Security Services, RBS Group policies and standards, in relation to customer, financial, regulatory and reputational risk.
 

Qualifications

Bachelor Degree required

CISA certification a plus

3-5 years of experience in one of more of the Security Services policy domains:


Information Security

IT Continuity

Business Continuity

Physical Security

Fraud Prevention

Records Management



3-5 years of experience in an audit function

Knowledge and experience with US regulations such as GLBA, Sarbanes Oxley, Payment Card Industry

Experience gathering information from a range of different sources and in a number of different methods: e.g. data collection, interviews, meetings, review of processes, manuals and documentation review

Demonstrated ability to document results, gaps and associated risks in a clearly understandable and timely fashion


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384763]]> Tue, 27 Mar 2012 16:00:00 GMT 2305695-Providence-Risk-Management
This HR Business Partner role manages the HR relationship with the Technology Services division of Business Services. The primary responsibility of the role is to advise and consult on business strategy.  The HR Business Partner identifies and addresses people related business activity by working with senior business managers to deliver strategic HR solutions. The HR Business Partner will outline and drive the business people plan and sponsor HR projects within Technology Services.  The role is primarily a planning and influencing role as it relates to contributing to the business planning process and securing sponsorship for related HR activity.  The role has responsibility for leveraging the broader HR resources through effective utilization of the HR operating model and a responsibility for ensuring the application of Group policy and practice within the context of the specific business units and a significant responsibility to partner with the business unit heads. The HR Business Partner is a people leader within the business unit and should act as a coach to the Technology Services leadership team on people management and leadership. The HR Business Partner will manage project consultants allocated to their business to deliver specific HR projects and also have the ability to develop financial measures and budget for HR project activity.
 

Qualifications

Seasoned HR Professional with strong HR Business Partner experience in the financial industry and 10+ years experience. Relationship management of multiple individuals at senior/executive level. Project management experience.
Significant Role Requirements: Excellent written and verbal communication skills at senior level. Strong diagnostic skills Organizational design experience. Business knowledge and acumen. People Management.
Technical Knowledge: Organizational Design experience. Talent development and succession planning. Employee relations knowledge Financial Management: Understanding of Budgets Ability to make a direct connection between work activity and value to the business.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384594]]> Sun, 25 Mar 2012 16:00:00 GMT 2296282-Providence-Human-Resources
Candidate is responsible for selling retail banking products in a fast paced Call Center environment.  This goal-oriented, self motivated individual is required to perform inbound and outbound telephone sales initiatives designed to contribute to revenue and profit for the Direct Bank consumer sales line.  Individual must have strong time management, sales and computer skills.  This position requires multi-tasking and needs-based, consultative sales to enhance customer relationships.
 

Qualifications

 High School or Equivalent required, Associate Degree preferred or 1-2 Years of Experience in lieu of Degree
World Class customer service skills
Strong sales skills/Provens sales ability/goal oriented a must
Strong knowledge if business processes, products and services
Solid time management skills;goal driven with a desire to exceed sales and productivity goals.
Solid verbal/written/interpersonal communication
Strong listening and problem solving skills 
Knowledge of or ability to learn all system applications such as Credit Revue/Cross Current, New Account Opening, Internet Lead database.


Excellent verbal and written communication skills.


Work schedule flexibility.
Team player with strong coaching /mentoring abilities
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Mon,Tuesday,Thurs,Fri 11:30pm-8:00pm and Sat 11:30-8:00pm

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384666]]> Tue, 20 Mar 2012 16:00:00 GMT 2287553-Providence-Sales
Develop and maintain an effective operational risk management framework across the Divisional  Business Units as aligned with the Divisional and RBSA Risk Vision, RBS Group operational risk standards and regulatory expectations

Coordinate and work with senior risk officers within the Division to promote a strong enterprise-wide operational risk management framework

Partner with other risk functions, RBSA Divisional Heads of Operational Risk and CROs to ensure timely identification, escalation, mitigation and management of Operational Risks

Proactively manage the Division’s aggregate operational risk profile and escalating operational risk issues to the CRO Divisional and RBSA Head of Operational Risk

Establishing a framework to manage operational risks across the Division

Establishing and enforcing minimum policies, standards and procedures for identification, assessment, control, monitoring and reporting of operational risk across the Division

Serving as an independent and objective central point for all operational risk-related issues that affect the Division ’s  risk profile and its short- and long-term strategic plans

Proactively managing the Division ’s  aggregate operational risk profile and escalating operational risk issues that may threaten the acceptable risk profile of the Division to the CRO and RBSA Head of Operational Risk

Developing and implementing strong divisional operational risk management monitoring, control and oversight processes in line with regional requirements

Operating within the three lines of defence governance model to ensure allocation of clear responsibilities for the management of operational risk, including robust challenge of the 1 st line business

Foster a strong Operational Risk management culture across the Division

Risk Management



Working with the CRO and the RBSA Head of Operational Risk to define the Division ’s operational risk appetite, where applicable, and ensuring that risk is managed in line with stated risk appetite

Overseeing the Division ’s Business Units’ effective implementation and execution of the operational risk management framework to meet Group standards and regulatory requirement

Working with the RBSA Head of Operational Risk and RBSA Divisional Operational Risk Managers in ensuring consistency in operational risk policies, standards and procedures for enterprise-wide operational risk issues, including but not limited to Loss Data Collection, Risk and Control Assessments (RACA), CECs and Key Risk Indicators

Ensuring that the Division ’s Business/Support Units proactively identify, report and analyze operational risks within their units, conduct root cause analysis of operational events and GNEPs, perform risk self-assessments, identify control gaps and appropriate remedial actions

Coordinating closely with the RBSA Head of Operational Risk and RBSA Divisional Operational Risk Managers on regulatory capital and group requirements

Managing the Divisional/Regional New Product Risk Assessment process, responsible for reporting and escalating to senior management as necessary

Responsible for implementation of the GPF across the division and ensuring that there are appropriate assurance activities in place. Overseeing GPL implementation across the division

Interfacing with the auditors and regulators on operational risk related matters; and analyzing and responding to audit and regulatory examination findings

Working with RBSA Head of Operational Risk to develop MIS which appropriately aggregates and monitors risk at regional and divisional levels for aggregate reporting and transparency, for management purposes and regulatory expectations

Supporting Operational Risk Groupwide, Regional and Divisional change initiatives

Ensuring key Operational Risk issues, including the vision, plan and approaches are communicated across the division

Providing training to 1 st line of defence as new Operational Risk tools and enhancements are released

Foster a strong Operational Risk management culture across the Division

Establishing a framework to manage operational risks across the Division

Establishing and enforcing minimum policies, standards and procedures for identification, assessment, control, monitoring and reporting of operational risk across the Division

Serving as an independent and objective central point for all operational risk-related issues that affect the Division ’s  risk profile and its short- and long-term strategic plans

Proactively managing the Division ’s  aggregate operational risk profile and escalating operational risk issues that may threaten the acceptable risk profile of the Division to the CRO and RBSA Head of Operational Risk

Developing and implementing strong divisional operational risk management monitoring, control and oversight processes in line with regional requirements

Operating within the three lines of defence governance model to ensure allocation of clear responsibilities for the management of operational risk, including robust challenge of the 1 st line business


Qualifications

B achelor degree required

15+ years of experience .  

Seasoned risk management professional with relevant operational risk experience, possessing a strategic as well as granular understanding of operational risk, including emerging risk issues and regulatory expectations for operational risk management at large, complex banking organizations.

Keen understanding, and experience with, operational risk advanced methodologies and standards, including tools, methodologies and databases required to support advanced operational risk management programs at large, complex banking organizations.

Proven ability to lead with authority at a large, complex organization to achieve results.

Ability to communicate with knowledge and credibility to all levels of management, including appropriate management committees, and offering well considered operational risk management solutions and recommendations.

Skilled in interacting with executive management and collaborating with peer functional risk and Business Unit managers to leverage available resources and talent.



Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384550]]> Sun, 18 Mar 2012 16:00:00 GMT 2276334-Providence-Corporate
  The Sr. Guidance Advisor will be responsible for the following:
Identify and interpret the laws, rules, regulations, guidance and advisory information from the US government and applicable international governing bodies such as FAFT to determine the impact on Citizens Financial Group (CFG) as it relates to Sanctions.
 Keep current on industry best practices and emerging Sanctions risks to determine the impact on CFG.
Perform research, conduct analysis, identify associated risks and recommend potential enhancements to strengthen the existing CFG’s Sanctions Program including the Risk Rating Methodology, the KYC Matrices and the Customer Risk Rating Methodology. 
 Participate on AML/Sanctions projects in the capacity as the SME.
Provide support to AML Ops  to ensure the BSA/AML and/or the Sanctions Compliance Programs (including changes) are implemented effectively and appropriately.
 Perform targeted, annual business line risk assessments .
 Provides consultations to the BL relating to their procedures, practices and processes related to the BSA/AML and/or Sanctions Compliance Programs
 Keep the BLs up-to-date on regulatory issues/changes related to their LOB and the potential impact.

Qualifications

Bachelor Degree required

ACAMS Certification required

3-5 years Internal Audit, Assurance, Regulatory or Operational Risk experience

Minimum 7 years in a Sanctions (OFAC) Compliance related role

Minimum 10 years work experience in the financial services industry

In depth knowledge of AML/Sanctions policy and regulatory requirements

Ability to work in a fast paced and dynamic environment

Strong communication, analytical and research skills

Excellent interpersonal and influencing skills

Leadership skills and the ability to build and maintain positive relationships

Strong knowledge of operational and regulatory risk management principles

Strong facilitator skills

Proven AML and OFAC subject matter expertise including regulations, requirements and risks

Strong analytical and problem solving skills

Attention to detail

Strong planning and organizational skills

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384540]]> Thu, 15 Mar 2012 16:00:00 GMT 2271337-Providence-Risk-Management
 The Senior Quality Assurance Analyst plays a key role in administering and executing testing strategies for Enterprise AML’s Change Management and Risk Functions. The role holder is responsible for assuring the testing activities of the self monitoring function and all business change initiatives meet RRCM and Business Services standards and guidelines.
Additionally, this position is E-AML’s centralized role for Business Continuity Planning, the Gramm-Leach-Bliley Act (GLBA) and Vendor Risk testing activities. This is the senior level of a two-tier job family.  This position provides training to the AML Quality Assurance Analyst.
Oversees and coordinates RRCM self monitoring and testing activities; reviews and approves accuracy of QA Analyst’s test results and baseline results and evaluates the adequacy and effectiveness of ORC controls 
Creates test plans, scripts and executes test plans for all E-AML change initiatives; Creates and defines new tests to comply with GPF changes, Coordinates and performs defect management/resolution and reporting by defining an action plan for remediation.  
Performs all Vendor Risk/GLBA/Application Risk Management (ARM) testing and reporting activities.; day to day management of E-AML contracts (renewals/new contracts, etc) .
Performs all required Business Continuity Coordinator activities for E-AML business lines.
Represents E-AML on Business Services Process and Control Test Manager forum and other forums (NPAP) as deemed necessary. Communicates all enterprise wide initiatives that impact AML to impacted AML business units and the Business Change Manager.
The Senior Quality Assurance Analyst position’s scope encompasses representing four E-AML business units on various divisional forums; specifically internal groups such as the Business Services Test Manager Forum and  Risk groups such as the Business Continuity Office, Vendor Risk Management group, and Legal office.  External contacts include Duffy Shanley law firm and third party vendors. This position performs activities noted for the four E-AML business units to include: coordination, review and revision of legal contracts; review/analysis and determination of vendor risk scorecards and completion of Vendor Classification Profiles (VCPs)/Business Impact Assessments. 
This position’s responsibilities



Mitigates Regulatory and Group Internal Audit deficiencies.

Mitigates risk exposure to all E-AML change initiatives

 

Qualifications

Bachelor degree required
Skils:
-Strong influencing and communication skills (written and verbal).
-Self starter with ability to take initiative to complete tasks with minimal supervision.
-Ability to establish and maintain effective and collaborative relationships
-Ability to efficiently assess, communicate and escalate results to management
-Ability to multi task and prioritize in a fast paced environment
3-5 years of  strong knowledge of enterprise risk management and internal controls;
3-5 years of  strong knowledge of operational and regulatory risk management principles
3-5 years of familiarity with change management principles and testing methodologies.
3-5 years of  working knowledge of one or more regulatory requirements relating to BSA, AML and/or OFAC
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384538]]> Wed, 14 Mar 2012 16:00:00 GMT 2270057-Providence-Risk-Management
The Senior IT Assurance Professional will assist in the delivery of a world class IT Assurance Test Program for a centralized technology organization.   They will be an IT Risk and Control subject matter expert requiring a broad exposure to and understanding of technology.  They will act as a point of escalation for Business Unit Risk Managers, Management, Business Partners, and team members.  They will need to be an adept and diplomatic communicator capable of managing discussions with conflicting points of view; capable of discussing potential concerns on a detailed technical level with technical support and at a higher business level with management and less technical colleagues.
The Senior IT Assurance Professional is responsible for performing the review, managing all notifications, status communication and reporting associated with a review.  They are responsible for ensuring that all assessments are completed on time and in compliance with internal and best practice standards; and that all risk assessment reports are produced to a consistently high quality. 
The Senior IT Assurance Professional will also play an active role in the continuous improvement of the Risk Team’s processes and procedures, in the expansion of the team’s testing program, and in the development of other team members.  They will demonstration strong leadership skills and interpersonal awareness that encourages open feedback and colleague affinity.
Business Management & Planning: Create, implement, and deliver on operational plans aligned with the quarterly, semi-annual, and annual test program target dates and deliverables. Contribute ideas, innovations and insights based upon knowledge and understanding of IT, IT risks and controls, personal experience, research, and observation.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.
Customer Service: To champion strong customer service attitudes and values.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.
Qualities:



Asks insightful, open questions     

Uses appropriate communication channels to keep people informed.     

Adapts the method and style of communications to changing circumstances and needs.     

Runs meetings efficiently.     

Writes comprehensive concise and clear risk documents.     

Creates an environment where open, honest and constructive conversations are encouraged; supports people leaders to share their own beliefs and opinions and encourages others to do the same.       

Responds positively to challenges/questions and supports arguments with sound reasoning    

Works to achieve a win-win outcome     

Forms long term relationships and partnerships to maximize support for the business    

Consistently steps back from the detail to consider the bigger picture.  

Demonstration of strong leadership and interpersonal awareness that encourages open feedback and colleague affinity    

Co-operates with others to achieve business success.    

Seeks out opportunities to offer help and support across teams.    

Generates a climate of collaboration.    

Breaks down barriers to cross-functional team working.      

Facilitates dialogue between team members to enhance team achievement.    

Confidently and quickly addresses challenging business issues with empathy and understanding.   

Seeks views and opinions from colleagues


Qualifications

Advanced analytical skills
Excellent written and verbal communication skills
Excellent presentation and experience fielding questions
Advanced knowledge of MS Word/Excel/PowerPoint
Excellent interpersonal skills
In depth knowledge of financial services industry
Bachelor Degree required, Master’s Degree preferred
 Knowledge:
Direct experience or exposure to the following technologies: 



UNIX,

Mainframe,

Wintel,

various database platforms,  

web application architecture,  

.Net and classic programming languages.

Experience with Cobit, GLBA/SOX/PCI testing requirements required, including application and database attacks, malware, penetration and vulnerability testing

In-depth knowledge of regulatory compliance requirements and risk management principles.

Experience:



7-10 years professional experience, preferably in a financial services environment

5-7 years risk experience, preferably in a technology environment

Proven experience with highly complex risk issues in a technology environment

Experience implementing or evaluating IT Controls

A background in IT Audit, IT Risk, or Information Security is preferred.

Certifications Desired: CISA, CISSP, SSCP, CEH, or CISM
 

Hours and Work Schedule

Hours per Week:   40  
Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
384377]]> Sun, 11 Mar 2012 16:00:00 GMT 2256287-Providence-Corporate
The Solution Architect position will be focused on web and mobile design and development of Consumer & Business related applications. This role will work with our business partners to envision opportunities and technical solutions which align with organizational strategies and architecture principles. Additionally, this position will require the candidate to:

Participate in the full life-cycle development process from definition, through design, build, test, release and maintenance.

Provide input into project planning tasks and deliverables

Create technical designs, specifications, and integration tests

Research and track advancements in mobile and online channels

Develop mobile or web prototypes to validate architecture and design decisions, validate maintainability, performance and scalability, security, and speed to market

Provide technology leadership and mentoring to technology development teams

Research and evaluate vendor solutions, frameworks, evolving technologies, standards, and understand potential impact on current or future solutions

Provide analysis, research or troubleshooting of existing applications and solutions

Takes creative approaches to problem solving and applies innovative methods
 

Qualifications

The Solution Architect will have the following qualifications:

7+ years building applications for the web


3+ years building applications for mobile platforms


Demonstrated experience with multiple development languages such as C#, Java, and Objective C, as well as web technologies such as HTML5, CSS3, JavaScript, jQuery


Demonstrated experience with source code management systems


Working knowledge of various application server platforms such as IIS, WebSphere


Solid experience developing mobile applications for iPhone and Android


Working knowledge of various device, desktop and server operating systems, such as Windows, Unix/Linux, iOS, Android


Strong database design and development experience, such as Microsoft SQL and Oracle


Experience designing solutions for high availability and customer experience


Demonstrated experience with secure development practices


Strong scripting skills


Ability to communicate clearly and effectively in verbal or written form


Experience working with various development methodologies, with recent experience in Agile or Scrum preferred
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383765]]> Sun, 11 Mar 2012 16:00:00 GMT 2256283-Providence-Corporate
Online and Mobile are important channels for Citizens.   An overwhelming majority of our customers regularly engage with us in these channels to access their accounts, perform transactions, research products and communicate with our colleagues. We focus on creating compelling and differentiated customer experiences, delivering distinctive value to the consumer through investment in innovation and technology to ensure consumers have access to the tools that put them in control of their banking. 
 
Head of Online & Mobile Banking Operations is charged with insuring operational soundness for CFG’s online and mobile banking.     The individual will set a strategic operational plan for the digital banking platform that will insure competitiveness, efficiency, strong controls and fraud mitigation.    As the business owner, he/she will work in a matrix environment across technology, operations and vendor partners to build and manage services to maintain the platforms and to insure customer processes are executed efficiently and effectively.      This leader will be primary lead working with fraud and risk teams to drive risk mitigation for the channels.  
 
Responsibilities:
ResResponsible for monitoring and managing security and risk of the channel operations and applications.  Insure adherence to internal risk policies and external regulatory guidelines through appropriate operational controls   and conduct process reviews to drive continuous improvement.  
·        Work with Incident management teams to insure business recover processes are in place and functioning.
·        Responsible for oversight of transaction and financial reconciliations are  performed across operations.   Manage remediation steps for identified operational issues.   
·        Performance oversight of the threat management and monitoring performed across technology and fraud teams.
·        SLA management and performance review with technology, operations and outside partners.
·        Oversee multiple vendor relationships and contracts, establish shared goals and drive internal and external teams to achieve stated objectives.
·         Leverage the channel analytics data to monitor and report on site performance, availability, utilization and customer experience.    Working with channel managers and business partners to drive improvements to meet customer expectations.  
·        Manage program level governance related to the execution of the online and mobile projects.
 

Qualifications

Bachelor’s degree in Business, Finance, Marketing, or Computer Science required
Masters Degree – MBA Preferred
 
Experience / Background
10 + years of experience in Online Channel Management or Online Channel Operations
Prior experience managing people in a direct reporting structure
5 + years experience in financial services industry
 
Strong Oral and Written communications
Proven ability to influence cross-functional teams
Ability to manage multiple initiatives
Facilitate the execution of a multi-channel strategy and influence investment
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384420]]> Thu, 08 Mar 2012 14:00:00 GMT 2236873-Providence-Communications
The Audit Director will oversee audit activities for Citizens Financial Group (CFG), a $131 billion commercial bank holding company headquartered in Providence, R.I.  The Audit Director will direct teams of auditors that perform audit activities in the Commercial Banking, Consumer Banking, and Bank Operations divisions.  The Audit Director will also drive audit coverage in the areas of Risk Management, Finance, and Information Technology, coordinating with teams of subject matter experts that will deliver the audit coverage. 
 The Audit Director will support the Head of Audit in providing quality advisory service to CFG’s executive management team, establishing high-impact relationships and supporting management in achievement of their objectives.  The Audit Director will prepare and deliver quarterly audit reports on the condition of CFG’s internal controls, executive management’s control awareness, and key audit administrative matters to the CFG Audit Committee.  The Audit Director will also regularly interface with bank examiners.  As a senior member of the audit division’s management team, the Audit Director will work with other members of the management team in the Americas and across the globe to establish and drive audit approaches for areas of responsibility. 
 The Audit Director will provide senior leadership across the audit function, supporting the strategic direction the audit function across the Americas and the globe.  The Audit Director will directly manage a number of Audit Partners and/or Senior Audit Managers and contribute to the leadership and development of all staff members. 
 

Qualifications

Master of Business Administration preferred.
Professional auditing or risk certification desired.
Auditing, accounting, advisory, and/or financial services executive positions in a complex, global, financial services organization.  More than five years experience at the senior management/executive level.
Extensive business knowledge, risk awareness, and experience in the Commercial Banking, Consumer Banking, and Bank Operations areas.  Experience in regulatory, information technology, and risk management disciplines is also required.
Communication, influencing, and conflict resolution skills.
Experience in maintaining high impact relationships with senior executives in global businesses.  Customer service orientation.
Strong leadership and management skills.
Ability to demonstrate decisiveness and sound judgment on a consistent basis.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383784]]> Tue, 06 Mar 2012 14:00:00 GMT 2232071-Providence-Finance-Accounting-﹠-Audit
The Senior IT Assurance Professional will assist in the delivery of a world class IT Assurance Test Program for a centralized technology organization.   They will be an IT Risk and Control subject matter expert requiring a broad exposure to and understanding of technology.  They will act as a point of escalation for Business Unit Risk Managers, Management, Business Partners, and team members.  They will need to be an adept and diplomatic communicator capable of managing discussions with conflicting points of view; capable of discussing potential concerns on a detailed technical level with technical support and at a higher business level with management and less technical colleagues.
The Senior IT Assurance Professional is responsible for performing the review, managing all notifications, status communication and reporting associated with a review.  They are responsible for ensuring that all assessments are completed on time and in compliance with internal and best practice standards; and that all risk assessment reports are produced to a consistently high quality.
The Senior IT Assurance Professional will also play an active role in the continuous improvement of the Risk Team’s processes and procedures, in the expansion of the team’s testing program, and in the development of other team members.  They will demonstration strong leadership skills and interpersonal awareness that encourages open feedback and colleague affinity.

Business Management & Planning: Create, implement, and deliver on operational plans aligned with the quarterly, semi-annual, and annual test program target dates and deliverables. Contribute ideas, innovations and insights based upon knowledge and understanding of IT, IT risks and controls, personal experience, research, and observation.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.
Customer Service: To champion strong customer service attitudes and values.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.
 

Qualifications

   
Qualities:


    Asks insightful, open questions


    Uses appropriate communication channels to keep people informed.


    Adapts the method and style of communications to changing circumstances and needs.


    Runs meetings efficiently.


    Writes comprehensive concise and clear risk documents.


    Creates an environment where open, honest and constructive conversations are encouraged; supports people leaders to share their own beliefs and opinions and encourages others to do the same.


    Responds positively to challenges/questions and supports arguments with sound reasoning


    Works to achieve a win-win outcome


    Forms long term relationships and partnerships to maximize support for the business


    Consistently steps back from the detail to consider the bigger picture.


    Demonstration of strong leadership and interpersonal awareness that encourages open feedback and colleague affinity


    Co-operates with others to achieve business success.


    Seeks out opportunities to offer help and support across teams.


    Generates a climate of collaboration.


    Breaks down barriers to cross-functional team working.


    Facilitates dialogue between team members to enhance team achievement.


    Confidently and quickly addresses challenging business issues with empathy and understanding.


    Seeks views and opinions from colleagues..
 


Advanced analytical skills


Excellent written and verbal communication skills


Excellent presentation and experience fielding questions


Advanced knowledge of MS Word/Excel/PowerPoint


Excellent interpersonal skills


In depth knowledge of financial services industry


Bachelor Degree required, Master’s Degree preferred
Knowledge:


Direct experience or exposure to the following technologies:


UNIX,


Mainframe,


Wintel,


various database platforms,


web application architecture,


.Net and classic programming languages.


Experience with Cobit, GLBA/SOX/PCI testing requirements required, including application and database attacks, malware, penetration and vulnerability testing


In-depth knowledge of regulatory compliance requirements and risk management principles.
Experience:


7-10 years professional experience, preferably in a financial services environment


5-7 years risk experience, preferably in a technology environment


Proven experience with highly complex risk issues in a technology environment


Experience implementing or evaluating IT Controls


A background in IT Audit, IT Risk, or Information Security is preferred.
Certifications Desired: CISA, CISSP, SSCP, CEH, or CISM
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384308]]> Tue, 06 Mar 2012 14:00:00 GMT 2232087-Providence-Corporate
The Sourcing Group Manager is an experienced professional providing strategic sourcing expertise and guidance across multiple business lines. This role will incorporate a strong consultant oriented approach working with the business lines to deliver cost effective, efficient solutions to sourcing challenges.  Through engagement with business partners and a deep understanding of the market and commodities you’re responsible for, you’ll develop and deliver sourcing strategies that positively impact the business.  Leaders with World Class drive and ambition will find opportunities to make an important contribution to Citizens’ and RBS strategy and future success.
The Sourcing Group Manager will be responsible for:
Developing and executing regional or global sourcing strategies and practices for one or more commodities - Major commodity areas include: professional services, technology, marketing, property



Create and develop strong working relationships with key internal and external partners up to Executive levels to achieve sourcing objectives

Lead cross-functional teams to execute sourcing initiatives from start to finish, including the competitive bidding process and contract negotiations

Drive innovation related to strategic sourcing and supplier relations

Possess and apply strong analytical skills (i.e. cost modeling, supplier selection) throughout the sourcing process.


Qualifications

Bachelor's degree in business or a related technical field required

5 years relevant experience at a Fortune 500 organization; prior sourcing or consulting experience preferred

Ability to work under pressure with efficiency and accuracy

Ability to plan and prioritize workload

High-level understanding and application of financial and management accounting principles within purchasing

Strong negotiation skills applied in complex negotiations within the Purchasing cycle

Working knowledge of relevant sourcing platforms (Oracle, Ariba, etc) helpful

Demonstrable experience managing suppliers with pervasive relationships across many areas of a large organization a plus

Project management experience preferred

 *THESE POSITIONSMAY BE LOCATED IN ONE OF THE FOLLOWING LOCATIONS: – PROVIDENCE (CRANSTON) RI; BOSTON (DEDHAM/NORWOOD) MA; STAMFORD, CT
 It’s a unique time – having gone through an extraordinary period in our long history we are now delivering a renewed strategy. Procurement Services is playing a significant role in the Citizens journey. We are consistently recognized as global leaders in supply chain.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384107]]> Wed, 29 Feb 2012 14:00:00 GMT 2217685-Providence-Corporate
RBS Citizens Financial Group, Inc. (RBS CFG) seeks a Middleware Java Application Programmer for its Cranston, RI location.
Duties: Apply advanced knowledge of computer coding standards and multi-tiered applications to develop, update, and support existing Java-based Middleware Services using IBM WebSphere MQSeries, WebSphere Message Broker, ESB, J2EE (EJB, JCA, JTA, etc.), Web Services (XML, SOAP, WSDL, UDDI, BPEL, etc.), WebSphere Application Server, JMS, SQL, ESQL, DB2, Oracle, Spring, Hibernate, Unix and AIX. Analyze needs of business and technology stakeholders to create Software and Service Oriented Architecture that include data access and manipulation and employ these programs in major application enhancements. Code and maintain all levels of applications, message sets, message flows, and web-delivered reports that interface with multiple applications, including: automating builds using BuildForge and SOA Governance using WSSR; creating Web Services design artifacts such as WSDL and XML; securing web services using Datapower; and coding DB2/Oracle and SQL Server stored procedures. Create functional and technical specifications to guide project team in developing Middleware and Message Queuing options, and to assist junior technicians and offshore developers in creating new applications and updating existing applications. Review service designs, source code, research options, and create recommendations to ensure a successful implementation. Manage and coordinate test activities for assigned applications, and write complex test scripts for use by other technicians in testing environments. Identify and analyze application system problems, and develop and implement solutions to correct performance issues.

Qualifications

Must have a Bachelor’s degree in Computer Engineering, Computer Science or related, followed by five (5) years of progressive experience in the job offered or related middleware system development role. Full term of experience must involve full application development lifecycle, including development, testing, and day-to-day support for middleware systems, including development of Software and Service Oriented Architecture using WebSphere Message Broker, ESB, Java, J2EE, WebSphere Application Server, MQSeries, SQL, DB2, Oracle, Spring, Hibernate, Unix and AIX. Must also have experience in automating builds using BuildForge and SOA Governance using WSSR; experience in creating Web Services design artifacts such as WSDL and XML; experience in securing web services using Datapower; and experience coding DB2/Oracle and SQL Server stored procedures.
 

Other Information

 Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383808]]> Mon, 20 Feb 2012 14:00:00 GMT 2190418-Providence-Corporate
Develops the strategic messaging and communications plans for key functions within Citizens Business Services–– which provides operations, technology and other essential support for business areas in Citizens Financial Group. Aligns messaging with company-wide objectives and communications strategy. Identifies opportunities to showcase the functions’ contributions to CBS, CFG, RBS, and within the functional teams.  Participates in CBS functions’ key meetings and attains a thorough understanding of the functions’ goals, issues, opportunities and needs. Provides key message content, recommends  and implements ongoing ways to maximize effective delivery. Supports CBS strategic projects and programs. Measures success of communications and implements enhancements for continuous improvement.
 

Qualifications

Bachelor’s Degree or equivalent

10+ years experience in communications managing complex, large scope activities preferred

Exceptional written/verbal communication skills

Expertise in writing and implementing strategic communications plans and messaging

Strong people skills; confident when interfacing and partnering with executive management, and managing challenging projects and programs

Candidate must manage details yet add strategic value to CBS functional areas

Demonstrate strong influencing and collaboration skills

Proven ability to absorb large amounts of information and distill into compelling, clear and consistent message

Strategic thinker with the ability to understand the big picture, quickly assess issues and determine a course of action in collaboration with others

Excellent knowledge of Microsoft Office applications including Word, Excel, PowerPoint as well as desktop publishing and other design software

Ability to multi-task; strong organizational skills

Social media experience is a plus

Burning drive for results and a team player


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383732]]> Wed, 15 Feb 2012 14:00:00 GMT 2179722-Providence-Communications
The Senior IT Assurance Professional will assist in the delivery of a world class IT Assurance Test Program for a centralized technology organization.   They will be an IT Risk and Control subject matter expert requiring a broad exposure to and understanding of technology.  They will act as a point of escalation for Business Unit Risk Managers, Management, Business Partners, and team members.  They will need to be an adept and diplomatic communicator capable of managing discussions with conflicting points of view; capable of discussing potential concerns on a detailed technical level with technical support and at a higher business level with management and less technical colleagues.
The Senior IT Assurance Professional is responsible for performing the review, managing all notifications, status communication and reporting associated with a review.  They are responsible for ensuring that all assessments are completed on time and in compliance with internal and best practice standards; and that all risk assessment reports are produced to a consistently high quality. 
The Senior IT Assurance Professional will also play an active role in the continuous improvement of the Risk Team’s processes and procedures, in the expansion of the team’s testing program, and in the development of other team members.  They will demonstration strong leadership skills and interpersonal awareness that encourages open feedback and colleague affinity.
Business Management & Planning: Create, implement, and deliver on operational plans aligned with the quarterly, semi-annual, and annual test program target dates and deliverables. Contribute ideas, innovations and insights based upon knowledge and understanding of IT, IT risks and controls, personal experience, research, and observation.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.
Customer Service: To champion strong customer service attitudes and values.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.
Qualities:    



Asks insightful, open questions    

Uses appropriate communication channels to keep people informed.    

Adapts the method and style of communications to changing circumstances and needs.    

Runs meetings efficiently.    

Writes comprehensive concise and clear risk documents.    

Creates an environment where open, honest and constructive conversations are encouraged; supports people leaders to share their own beliefs and opinions and encourages others to do the same.    

 Responds positively to challenges/questions and supports arguments with sound reasoning    

Works to achieve a win-win outcome    

Forms long term relationships and partnerships to maximize support for the business    

Consistently steps back from the detail to consider the bigger picture.    

Demonstration of strong leadership and interpersonal awareness that encourages open feedback and colleague affinity    

Co-operates with others to achieve business success.    

Seeks out opportunities to offer help and support across teams.    

Generates a climate of collaboration.    

Breaks down barriers to cross-functional team working.    

 Facilitates dialogue between team members to enhance team achievement.    

Confidently and quickly addresses challenging business issues with empathy and understanding.    

Seeks views and opinions from colleagues


Qualifications

Advanced analytical skills
Excellent written and verbal communication skills
Excellent presentation and experience fielding questions
Advanced knowledge of MS Word/Excel/PowerPoint
 Excellent interpersonal skills
In depth knowledge of financial services industry
 Bachelor Degree required, Master’s Degree preferred
 
Knowledge:



Direct experience or exposure to the following technologies: 

UNIX,

Mainframe,

Wintel,

various database platforms,

 web application architecture,

 .Net and classic programming languages.

Experience with Cobit, GLBA/SOX/PCI testing requirements required, including application and database attacks, malware, penetration and vulnerability testing

In-depth knowledge of regulatory compliance requirements and risk management principles.

 
Experience:



7-10 years professional experience, preferably in a financial services environment

5-7 years risk experience, preferably in a technology environment

Proven experience with highly complex risk issues in a technology environment

Experience implementing or evaluating IT Controls

A background in IT Audit, IT Risk, or Information Security is preferred.

 
Certifications Desired: CISA, CISSP, SSCP, CEH, or CISM
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383548]]> Tue, 07 Feb 2012 14:00:00 GMT 2158847-Providence-Corporate
We are looking for a talented and motivated candidate to design and develop technology solutions for a growing portion of our business. These solutions will consist of a variety of custom built internal and external applications, integrating with various enterprise and vendor systems, to deliver new products and services to our customers.



Perform high level and detailed design and planning for complex business requirements spanning multiple enterprise systems.

Leading detailed design efforts, architecting solutions, application development and overseeing development of custom components.

Adhere to architecture standards, lead technical presentations and provide best practices regarding development and implementation options.

Communicate effectively and appropriately to team members both up and down the organization, including business line, technical and vendors.

Deliver distributed applications expertise and innovation to a distributed project team with varying experience and skill profiles.

Mentor and provide oversight to project resources, including reviewing designs and performing code and vulnerability reviews.

Contribute to project planning discussions, provide status updates for development progress and be a critical resource for issue resolution.

Collaborate with peer team members to ensure a quality implementation

Utilize industry best practices to ensure proper component integration testing, tuning and optimization.

Build a core understanding of the entire solution, and support the implementation, roll out and subsequent releases.

Provide third tier level support for business critical applications


Qualifications

5+ years of experience in designing and developing custom large-scale, web-based solutions using .Net and IIS on the Windows, leveraging relational databases and consuming web services.

Bachelors degree in Computer Science, Engineering or equivalent experience.

Exposure to various application frameworks.

Exposure to N-tier application design and development.

Experience with Agile and Traditional SDLC processes

Creating multi-threaded applications.

Consuming and creation of web services.

Solid understanding of web development and infrastructure best practices.

UI design, mockup and prototyping

Strong testing experience and practices (including unit testing, automation, load testing, etc.)

Excellent written and oral communication, interpersonal and organizational skills.

Experience with mobile computing applications is a plus.

Experience with web application infrastructure is a plus.



Windows OS (2003/2008) and IIS (6/7) skills

Scripting skills such as VBScript, JavaScript, or Perl

ASP.NET, C#, VB.NET

HTML, DHTML

OLE/DB and ADO.NET

SQL, T-SQL, PL-SQL

XML, XSL, XSLT

HTML5, CSS3

Native or Hybrid mobile solutions knowledge and experience is a plus (including Android, Java, iOS, Objective-C)


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382384]]> Wed, 01 Feb 2012 14:00:00 GMT 2145319-Providence-Corporate
Citizens Financial Group, Inc. seeks an Application Team Leader, ETL Development for its Cranston, RI location.
Duties:



Support the development, implementation and maintenance of complex data integration solutions which include data warehousing, access, modeling, manipulation and delivery on various IT platforms.

Design and deliver technology solutions that incorporate enterprise scheduling tools such as CA-7 and Autosys JIL utilizing comprehensive knowledge of Business Intelligence software, including iWay; Extract, Transform and Load (“ETL”) tools such as Datastage, Qualitystage, and Informatica; Data Modeling tools such as FOCUS and Erwin Data Modeling; and Data Warehousing tools such as OLAP, Star Schema, Oracle, Teradata, MLOAD, FLOAD, DB2, MS Access, and SQL.

Create and improve code using programming languages such as PERL, Unix Shell Scripting, MS Windows Scripting, MS T-SQL and PL-SQL, BTEQ, FTP, SFTP, Mainframe Cobol, and JCL. Create and maintain architectural standards and best practices, performing project management with Six Sigma methodology. 


Qualifications

Must have Bachelor’s degree in Computer Science, Engineering, Mathematics or related, followed by five (5) years of progressive experience in position offered or related data warehousing position.Full term of experience must include developing Data Warehouse/Business Intelligence systemsand performing data modeling and data integration using Business Intelligence technologies, including iWay, Datastage and Qualitystage; complete lifecycle implementation of data warehouse projects using Teradata utilities, including BTEQ, MLOAD and FLOAD; performing project management with Six Sigma methodology; and utilizing PERL, Unix/Windows Shell and Autosys JIL scripting.
 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Other Information

Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383225]]> Thu, 26 Jan 2012 14:00:00 GMT 2128107-Providence-Corporate
Citizens Financial Group, Inc. seeks a Credit Business & Data Analyst for its Cranston, RI location.
 Duties: Perform quantitative analysis utilizing knowledge of financial accounting and loan accounting systems, and quantitative data sourced from such applications, to implement database queries and analyze their results to determine business’s exposure to credit risks such as loans, leases, and letters of credit. Utilize operating systems including MS Access, TOAD, Aqua Data Studio, ODBC, and IBM DB2 to design and develop database query tools to compute credit risk. Utilize SQL to query the data in the Risk Data Repository (RDR), Outbound HUB and Operational Data Store (ODS). Utilize Quality Center to analyze and log defects related to the processes intrinsic and extrinsic to Risk Data Platform (RDP). Use ERWIN Data Modeling to make model changes to the physical and logical data models in RDR. Analyze exposure based on knowledge of principles related to the computation of credit risk, including the calculation of on-balance and off-balance sheet exposures. Research and document Basel business requirements and high-level design and technical specifications for the bank’s RDP, with a primary focus on credit data used for financial disclosures, capital management and risk reporting. Partner with source system experts to ensure that credit data is accurately sourced into the data warehouse and extracted to meet Basel advanced data management requirements. Design controls for data that is sourced into and out of the RDP. Perform lineage on key Basel data elements from source to RDP to outbound feed to RBS. Research and analyze queries from RDP’s customer master data management application (Websphere Customer Center) users.
 

Qualifications

Must have Master’s degree in Computer Science, Electrical Engineering, or related, plus three (3) years of experience in position offered or related business systems analyst position.  Will also accept Bachelor’s degree in Computer Science, Electrical Engineering, or related, followed by five years of progressive experience in position offered or related business systems analyst position.  Full term of experience must include designing/developing database queries for business systems analysis; and using ERWIN Data Modeling, SQL, IBM DB2, MS Access, Aqua Data Studio, Quality Center, and the Websphere Customer Center.
 

Other Information

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382488]]> Wed, 21 Dec 2011 14:00:00 GMT 2055328-Providence-Corporate
Internet & Mobile Banking Channel Manager is charged with delivering exceptional customer experience via online and mobile channels for consumer and business customers.   The individual will set the strategic direction for key components of the online and mobile banking offering including such aspects as Money Movement inside and outside the bank, payment transactions conducted in the channels, as well as consumer and business specific payment related transactions.  Additional focus for the role includes, identifying industry trends and selecting appropriate leading activities to participate to improve the value of the online and mobile channels.  He/She will drive business case development and project execution for capital investments.

Responsibilities:


•Define a channel roadmap within Online and Mobile Banking to continue enhancing the customer experience.


•Create and enhance revenue opportunities & cross sell capabilities within the online and mobile channels. 


•Employ structured approach to user experience design with a strong governance of IA & visual design.


•Analyze customer experience, page/site performance, transaction fulfillment and channel metrics to identify and execute opportunities to improve the experience. 


•Benchmark core offering and user experience to industry and non industry competitors to inform the channel roadmap. 


•Develop business cases and measurement plans to evaluate post-implementation results for benefit realization. 


•Document business requirements to drive customer / business needs for capital projects. 


•Define and articulate cross channel (phone / branch) impacts and requirements for servicing Online and Mobile Banking customers. 


•Increase customer money movement relationships through engaging customer experiences. 


•Oversee multiple vendor relationships and contracts, establish shared goals and drive internal and achieve stated objectives.


•Identify and mitigate channel risks associated with operational discipline.
 

Qualifications

Bachelor’s degree in Business, Finance, Marketing, or Computer Science required


Masters Degree – MBA Preferred

Experience / Background:
10 + years of experience in Online and/or Mobile Channel Management


Prior experience managing people in a direct reporting structure


5 + years experience in financial services industry  


Prior online and/or mobile payments experience preferred

Strong Oral and Written communications


Proven ability to influence cross-functional teams


Ability to manage multiple initiatives


Facilitate the execution of a multi-channel strategy and influence investment
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382316]]> Mon, 12 Dec 2011 14:00:00 GMT 2031512-Providence-Marketing
Analysis of mail flow and infrastructure utilization including the architecting of future upgrades and enhancements to accommodate improvements within the system. New messaging related applications testing and implementation. Generate and present utilization reports of entire email infrastructure including utilization rates, server performance, and trend analysis


Maintain documentation on all implemented, certified, and proposed email technologies.  Architect Citizens Bank’s messaging architecture for growth, enhancements, and or mergers and acquisitions.

Exchange 2003 / 2010 support with respect to routing, SMTP, administration, security and operations.


Office Communications 2007 support with respect to administration, security and operations.


Provide Tier 3 support for the Wintel Operations Team on a 24x7 basis. High level troubleshooting of previously implemented technologies from companies such as RightFAX, BlackBerry, Trend Scanmail and IronMail. Daily monitoring of the Exchange environment event & backup logs, working with  problem tickets and escalation to the appropriate individuals.


Monitors Net IQ, SCOM for alerts and status. Provides technical guidance to junior team members. Serves as a mentor to other team members.
 

Qualifications

8 years of MS Exchange 2003 / 2010, Anti-virus, spam filtering


4 years of Office Communications server 2007


Excellent Customer Service and Communication skills


Excellent networking fundamentals.


Knowledge of supporting Exchange Clusters and Clariion Back-end SAN Storage


Strong knowledge of DNS and mail routing protocols


The ability to work in a unique network environment. HP Proliant, SAN experience preferred.


Strong experience with Active Directory and LDAP in large-scale production deployments is important.


Low-level mail systems troubleshooting and Exchange 2003 / 2010 support skills are a must.


Performance monitoring, troubleshooting, and tuning skills are very important.


Advanced Knowledge of Exchange operations and administration.


Extensive knowledge of Outlook 97, 98, 2000, XP, 2003, 2007 and 2010 versions.


Excellent working knowledge of Windows 2000, 2003 and 2008 Server


Familiarity with 3rd party connectivity products.


Blackberry Enterprise and Good Link technologies


Email Compliance technologies


Email Archiving technologies


Outlook Web Access 2003 / 2010 knowledge (Front-end / backend) configurations


Excellent communication and technical skills required


RightFax, IronMail, Exchange 2003 / 2010, Legato, Backend SAN technologies are all pluses


Certification for 2003 / 2010 – Messaging Required


4+ years of Enterprise Exchange design


Ability to work nights and weekends as needed


Exposure to 3rd party Exchange applications a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380459]]> Sun, 16 Oct 2011 16:00:00 GMT 1864185-Providence-Information-Technology
Provides technical direction to team of database administrators responsible for deploying and managing physical databases.


Responsible for overall physical database structure for assigned databases.


Establishes performance tuning criteria and methods.


Reviews database performance statistics and direct improvements.


Maintains relationship with DBMS vendor and process of implementing upgrades.


Ensure high availability and reliability of all enterprise databases


Able to review metric reports and take appropriate action


Responsible for world class availability of complex applications for the CFG Business.


Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions.


Responsible for Quality metrics related to Application availability and performance.


Has strong verbal and written communication skills.


Responsible for Technical leadership and oversight for a moderate to large group of complex Application Systems.


Has an understanding of the technologies and skills required of the team to ensure accurate time and cost estimates and implementations for new and enhancement to existing applications.


Assigns resources to technical tasks and directs and reports on activities of the team.


Coordinates technical activities across several technology areas that are utilized by the Applications.


Is a mentor for team members and other technology teams as well.


Responsible for adherence of the Application team to follow department and corporate policies and procedures.


Provides leadership and direction in setting and administering department policies and procedures


Responsible for evaluation of performance of the team members.


Responsible for setting objectives and development plans for team members.


Responsible for various personnel actions (i.e. hiring; promotions; terminations; development action plans)


Has a good understanding of financial goals and challenges.


Makes recommendations to support these financial goals and challenges both within the technology team and across Enterprise Technology Services.


Supports application related projects by evaluating risks and implementing preventative measures and escalating as needed.


Able to prepare implementation plan and contingency plan for supported applications for moderate to large impact projects.


Can assume the role of Technical Project or Program Team Lead, as needed.


Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.


Is a point of technology escalation for complex implementations.
 

Qualifications

Typical Minimum Experience: 


• Minimum 7 year experience


• Minimum 5 years experience in architecting, installing and configuring DR and HA solutions

Knowledge: 


• Clear understanding of RDBMS fundamentals


• Banking or financial reporting experience helpful.


• Managerial skills

Technical: 


• Experience required in one of the following; DataComm, DB2 Mainframe v8, DB2 UDB v9, Oracle 10/11g, SQL 2005


• Hold certifications in one or more of the required database management systems.


• Experience required in one of the following; Windows, UNIX (AIX, Solaris, Linux), z/OS


• Strong SQL skills


• Experience using database monitoring tools.


• Expertise in backup/recovery/fail-over methods and best practices


• Experience scripting in UNIX required


• High Availability systems and Disaster Recovery experience


• Database replication knowledge


• Database security implementation and auditing experience


• Full lifecycle experience in software development environment


• Experience managing large (>1TB) database
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380903]]> Tue, 11 Oct 2011 16:00:00 GMT 1855970-Providence-Corporate
Mentor other DBAs in connection with their skill development objectives. Providing Production support of large, 7x24 Teradata database supporting active warehouse applications. Troubleshooting Production problems and working effectively with other team members to identify and address problems. Scripting for database monitoring and to automate routine tasks. Performing data analysis to provide management with timely and accurate information. Performing data management tasks as required loading, editing, restoring and removing data at the requests of our clients. Researching, testing and coordinating application schema upgrades. Tuning of SQL code and assisting developers in writing and tuning SQL queries. Testing of new features or 3rd party tools. Interacting with Teradata support to resolve issues. Logical and physical database design.
 

Qualifications

Bachelor’s degree in Computer Science or related discipline.


Minimum 5 years experience with verifiable skills on Teradata – administration certifications in recent releases preferred.


Exceptional problem solving skills.


Strong communication skills.


Scripting languages and strong knowledge of the Linux operating system.


Banking or financial reporting experience helpful.


Expert knowledge of Teradata 13.10.


Expert knowledge of Linux


Expert knowledge of Teradata utilities such as TASM Workload Manager, Priority Scheduler, Performance Management, Lock Display (transaction level), Show Locks (Utility level), Query Monitor, Query Logging, Query Session, Performance Monitor, User Management - creation of databases, users, accounts, roles, and profiles, Access, Space Allocation and Usage - perm, spool, and temporary space, SQL Performance Tuning, TD Administrator. 


Expert Knowledge of Teradata Privacy and Security best practices including Roles and Profiles, and access views.


Experience using View Point monitoring tools.


Experience with Teradata storage systems and space management with the ability to develop near term growth projections.


Strong SQL skills. Ability to code and recompile packages and code functions and procedures preferred. Experience in tuning SQL code.


Experience with the Erwin Data Modeling tool and Logical/Physical data modeling.


Expertise in backup/recovery/fail-over methods and best practices.


Clear understanding of RDBMS fundamentals.


Ability to write clear documentation of operating procedures, and ability to write specifications for applications to be developed.


Exceptional communication, problem solving, and teamwork skills.


Extremely detail-oriented and able to follow clear methodologies for troubleshooting and development.


Ability to support and work within standard software development life cycle practices.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
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