http://cfgcareers.com/cranston-jobs en
We are looking for a talented and motivated candidate to design and develop technology solutions for a growing portion of our business. These solutions will consist of a variety of custom built internal and external applications, integrating with various enterprise and vendor systems, to deliver new products and services to our customers.



Perform high level and detailed design and planning for complex business requirements spanning multiple enterprise systems.

Leading detailed design efforts, architecting solutions, application development and overseeing development of custom components.

Adhere to architecture standards, lead technical presentations and provide best practices regarding development and implementation options.

Communicate effectively and appropriately to team members both up and down the organization, including business line, technical and vendors.

Deliver distributed applications expertise and innovation to a distributed project team with varying experience and skill profiles.

Mentor and provide oversight to project resources, including reviewing designs and performing code and vulnerability reviews.

Contribute to project planning discussions, provide status updates for development progress and be a critical resource for issue resolution.

Collaborate with peer team members to ensure a quality implementation

Utilize industry best practices to ensure proper component integration testing, tuning and optimization.

Build a core understanding of the entire solution, and support the implementation, roll out and subsequent releases.

Provide third tier level support for business critical applications


Qualifications

5+ years of experience in designing and developing custom large-scale, web-based solutions using .Net and IIS on the Windows, leveraging relational databases and consuming web services.

Bachelors degree in Computer Science, Engineering or equivalent experience.

Exposure to various application frameworks.

Exposure to N-tier application design and development.

Experience with Agile and Traditional SDLC processes

Creating multi-threaded applications.

Consuming and creation of web services.

Solid understanding of web development and infrastructure best practices.

UI design, mockup and prototyping

Strong testing experience and practices (including unit testing, automation, load testing, etc.)

Excellent written and oral communication, interpersonal and organizational skills.

Experience with mobile computing applications is a plus.

Experience with web application infrastructure is a plus.



Windows OS (2003/2008) and IIS (6/7) skills

Scripting skills such as VBScript, JavaScript, or Perl

ASP.NET, C#, VB.NET

HTML, DHTML

OLE/DB and ADO.NET

SQL, T-SQL, PL-SQL

XML, XSL, XSLT

HTML5, CSS3

Native or Hybrid mobile solutions knowledge and experience is a plus (including Android, Java, iOS, Objective-C)


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382384]]> Wed, 01 Feb 2012 14:00:00 GMT 2145319-Providence-Corporate
Coordinates and oversees scheduling and workflow of Teller staff. Ensures staff compliance with bank policies and procedures. May train and coach Teller staff as needed. Ensures appropriate branch cash supply, orders currency, prepares currency shipments, verifies money shipped to the branch. Opens and closes vault daily, controls cash in vault, distributes daily cash to Tellers. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Meets teller sales referral goals and actively participates in sales promotions. In addition, may perform daily Teller functions. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


At least 1 year  teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   30


Work Schedule:    Flex Schedule, Mandatory Weekends.
Location: RI IS SOUTH: Garfield Avenue S&S  
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383217]]> Wed, 01 Feb 2012 14:00:00 GMT 2145325-Providence-Citizens-Teller
The Lean Sustainability Manager is responsible for putting in place a set of Continuous Improvement elements before, during and after a Lean transformation to ensure sustainability of Lean changes and lasting impact. He/she is also responsible for setting up and refining the overall governance and structure of the Lean practice throughout the waves. Accountable for delivery and coordination of post-transformation audits until process confirmation is fully embedded in the business line. Own and maintain audit tools. Customize and syndicate tools to be used to audit business areas impacted by upcoming waves.

Coordinate with Lean teams on the ground to tailor audit sheets, questionnaires and procedures towards the end of each wave and project. Coordinate execution of audits. Identify pool of auditors (ex- Lean Leaders) and establish auditor certification system. Send auditors to assess Lean maturity against RBS standards until process confirmation is embedded in the line. Identify cross-functional and lateral/systemic issues coming out of the audits. Collate audit results and outputs from different projects across waves, divisions and business units. Draw conclusions on lateral/systemic issues identified, putting the sustainability of Lean changes at risk. Build action plans to address these issues with the line.

Manage clear and effective handover from project to workout and Continuous Improvement teams post transformation. Confirm that Continuous Improvement (CI) and Process Ownership teams are in place post transformation. Coordinate creation of process owners post transformation through engagement with line leadership. Facilitate setup of end to end budgets and ensure appropriate funding is in place, as well as end to end working sessions in coordination with Continuous Improvement teams.

Participate in initial end-to-end working sessions (until process is stabilized). Engage line leadership to set up Continuous Improvement teams (including Local Lean Change Agent) to sustain changes and maintain a strong Lean and CI mindset in the line. Develop and maintain job profiles for end-to-end process owners and CI teams. Control and counsel business units to ensure sustainability of changes. Own and maintain sustainability model and update based on feedback from Lean teams. Visit divisions to control sustainability of changes and provide recommendations. Counsel divisions and business units as required.
 

Qualifications

Impact driven


Strong Lean expertise preferred


Influencing skills


Report writing


Tenacious


High School or Equivalent required, Bachelors Degree or Masters Degree preferred with Appropriate professional discipline and chartered membership of a relevant professional body


5 years Change management, significant exposure to Lean and continuous improvement initiatives


5 years Reporting, familiar with matrix management techniques, understanding the importance of team strength & collaboration


5 years Influencing, demonstrable track record in managing and influencing senior stakeholders enabling effective change delivery


5 years Team Leadership experience, demonstrable successful track record in a leadership role.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383298]]> Wed, 01 Feb 2012 14:00:00 GMT 2145300-Providence-Administration
Lead a team contributing business analyst support for customer contact systems aligned under the Consumer Banking channel. Provide administrative leadership for analyst support team members and contingent workforce resources. Provide point of escalation for project managers, technical teams and business partners for challenges arising with the business analyst deliverables and associated business support risks. Mentors team members and contingent workforce.
Provide a thorough understanding of the Consumer Banking customer contact applications and their corresponding business functions. Enable alternative approaches to the business analyst needs of complex initiatives under demanding time constraints. The manager is responsible to deliver continuous improvements to the business analysis process and to define quality metrics associated with effectiveness and efficiency of the analyst support.
Capable of developing business analyst estimations, supporting the development of strong business cases, and identifying the impacts of change requests to project budget or timeline. Manage a team ranging in size from four to ten resources. Organize work schedules to ensure accurate delivery to estimates for time and cost.
 Serve as a resource manager for projects and foster a partnership with our contingent workforce division. Develop a staffing model to support customer contact initiatives. Drive improvements in the efficiency and effectiveness of the staffing model. Seek to maximize productivity of all team member contributions by devising a training program to build the skills required to meet the demands of the new customer contact capabilities. Develop clear monitoring reports to track quantity as well as quality of our contributions.
 

Qualifications

Minimum 5 years supporting applications for customer contact
Minimum 5 - 10 years supporting Consumer Banking applications
Minimum 5 – 10 years business analyst or customer service management experience
Demonstrated experience supplying leadership within a Project or Program life cycle
Demonstrated experience with change management framework
Demonstrated experience with risk management framework
Demonstrated experience with multiple development languages
Working knowledge of various bank servicing systems
Solid experience supporting a customer contact center or operations team
Experience supporting applications requiring high availability
Experience supporting applications delivering high quality customer experience
Recent project experience leveraging Agile or Scrum development method preferred
IVR/VRU experience preferred
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383017]]> Wed, 01 Feb 2012 14:00:00 GMT 2145311-Providence-Information-Technology
The Contact Center Assistant Team Leader provides support to Team Lead.  This role will assist in the supervision and coaching of Specialists thus ensuring a high level of service is delivered within the Contact Center. The Assistant Team Leader will coach on appropriate sales and explain how to recognize cross sell opportunities to increase customer satisfaction and enhance customer relationship and ensure customer requests are handled effectively including transactions, inquiries and concerns, giving direction and clarity when needed. Coach on appropriate sales and explain how to recognize cross sell opportunities to increase customer satisfaction and enhance customer relationship.

Ensure customer requests are handled effectively including transactions, inquiries and concerns, giving direction and clarity when needed. Ensure skill sets within the team are continually enhanced.  Communicate, implement and interpret procedures. Ensure SLAs are maintained and identify trends and makes recommendations for improvement. Serves as resource in the resolution of complex problems and provides training assistance to staff which would include quality review of work. May recommend and communicate a variety of personnel actions. Responsible for training subordinate staff. Conducts call observations on specialists.

Leadership Accountabilities: 


Business Management & Planning: Be aware and understand the business objectives and how this relates to the role. Oversee and support the day-to-day department production activities.

Process/Continuous Improvement: To contribute to the improvement of the customer experience.  To encourage and respond to process improvement ideas from team members.

Customer Service: Be a role model to drive a customer service values. Risk Management: Will Identify, minimize, and escalate risk where appropriate.

Team Leadership: Will ensure team members have a clear idea of what is expected of them and to what standard.

Recruitment & Induction: To assist in the on boarding of new team members so that they can be effective in their new role as quickly as possible.

Team Development: Will actively participate in supporting and training team members to achieve individual and department goals.

Performance Management: Will provide input in the performance review process, assist team members in achieving the objectives and targets linked to the business goals and ensure appropriate behaviors are demonstrated ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

High School or Equivalent required
Associate Degree preferred or 2-3 Years of Experience in lieu of Degree
2 – 3 years related Contact Center experience
1+ years Consultative sales experience to enhance customer relationships.
Thorough knowledge of all CFG products and services.


World class customer service and expert in problem resolution.


Coach to quality customer service and need based sales


Leadership skills to foster collaboration, respect and harmony amongst team


Excellent time management skills; goal driven with a desire to exceed sales and productivity goals.


Team player with strong coaching/mentoring abilities


Advanced problem solving skills/ability to negotiate through difficult situation with customer recovery as end result


Strong verbal, written and interpersonal skills


Ability to multi-task and work independently in a fast paced work environment


Strong knowledge of Office products


Sales Achievement and Leadership Excellence certification.


 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Tuesday-Saturday 8:30PM-5:00AM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383278]]> Mon, 30 Jan 2012 14:00:00 GMT 2136824-Providence-Operations
The Vendor Management Program Manager is responsible for facilitating the relationship between the IT organization and their suppliers, acting as a bridge between the business and the Suppliers. The Vendor Management Program Manager is accountable for coordinating the management of vendors throughout the vendor lifecycle in all aspects fo Risk, Commercial and Performance management for the IT organization. Responsibilities include:



Development of the Vendor Management Framework for TSA

Managing Vendor Management Analysts and Specialists in the delivery of the Vendor Management Framework.

Overseeing the information technology vendor relationship and delivery of outsourced services.

Supporting the information technology function, partners with senior management to evaluate vendor performance, needs assessment, spend optimization and risk management.

Directs the lifecycle activities for existing contracts.

Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.

Drives the strategy and selection of vendors.

Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Work with key partners in TSA risk, Legal, Security Services and Purchasing to deliver the VM framework.

 

Qualifications

There may be a requirement for travel


Proven track record of large vendor related programs end-to-end delivery to time, cost and quality


Regarded internally as a vendor management expert, providing specialist knowledge and support to key customers to shape development of our approach to managing vendors and resolve vendor related issues. Will ensure that own knowledge is up to date and is reflective of best practice. In-depth knowledge and proven application of  Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


External Vendor Management certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree preferred,
2 – 3 years Vendor Manager, Previous Experience as a Vendor Manager an advantage


8+ years Supply chain, Purchasing or vendor related experience advantage


10 + years involvement in working with vendors 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383308]]> Mon, 30 Jan 2012 14:00:00 GMT 2136804-Providence-Corporate
Join Us for a new opportunity in great technology area and work with some of the best folks in the business! Join a team that is leading the peer segments in retail banking channels. 

RBS Citizens’ Technology Services America division is looking for a talented and highly motivated individual for a Senior COTS (Commercial Off-the-shelf) Integration Engineer to support the implementation of a new Branch Image Capture and Teller application for the Retail business line. The system will provide a new technology approach to solving a key business challenge, in a high volume and mission critical environment across multiple geographic regions in the US. 

Primary Function:


The COTS Integration Engineer will be responsible for the Design, Installation, Customization, Implementation and support of robust, secure, scalable COTS systems across n-tier platforms. This is not a development position.


 


Responsibilities/Duties:


Integrate simple to moderately complex .NET/JAVA or any COTS (Commercial Off-the-shelf) applications into DEV, QA and Production environments. These applications will be a combination of in-house and vendor-delivered solutions. Typical application deployment to include multiple web server code deployment, database connectivity, IIS configuration, advanced COM+, Workflow integration, MQ Series connectivity.  

Provide Production On-Call support for applications once they go-live.


Has input into department policies and procedures

Maintains status of project responsibilities


Facilitates in planning, estimating, and reviewing tasks for application based activities


Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects


Must participate actively in weekly project meetings and provide input/task updates to project team.


Able to develop a mid-size project plan with low to moderate impact projects using standard project management software


Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the team, and works well with CSG teams and external group teams


Enhances team productivity by helping others


Formulate and enforce application deployment and integration standards


Writes conclusive e-mails when resolving issues with the user community.


Writes comprehensive Design and Development documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system.


On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)


Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.)

Uses fact finding techniques and analytic tools to identify problems


Takes a systematic approach to problem solving


Looks beneath the surface to identify root cause


Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require


Takes personal ownership for problems, and follows through to ensure that solutions meet needs.


Effectively documents solutions


Ensures knowledge transfer to work group/project peers
 

Qualifications

Typical Minimum Education: Bachelor’s Degree or equivalent


Typical Minimum Experience:  Minimum 5 years experience

Knowledge: 


Full life-cycle implementation experience (requirements, design, implementation, integration, testing).


Experience with the setup, management, and optimization of web-based applications on Wintel servers.


Good understanding of RDBMS systems such as Oracle (RAC, 11g), SQL Server 2005 and DB2.

Technical: 


Solid understanding of the following technologies: Windows 2000 Server, Windows 2003 Server, Windows XP Professional, Windows 7, AIX, Redhat Linux, Solaris, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003/ 2010 .NET, Microsoft SQL Server 2005, SharePoint 2007, COM+, Version management –CVS, SSL.


Experience with web application coding utilizing Classic ASP, ASP.NET, HTML, VB, XML, JavaScript, VB.NET, C#, Java, JEE, and Cascading Style Sheets.


Experience with PERL, UNIX Shell Scripts, VB Scripting.


Demonstrated understanding of middleware (MQ, Message Broker, WAS), web integration, and data warehousing principles.


Strong experience with connectivity issues related to Oracle, Microsoft SQL, DB2 databases and the ability to understand complex SQL Stored Procedures.


Highly proficient with Microsoft Office Tools such as MS Visio, MS Project.


Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance, change control process and deployments.


Understand application integration across every tier, including desktop, application and middleware tiers, database, business intelligence, and mainframe.


Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.


Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.


Experience with Web Services, SOAP and XML


Experience with build and deployment automation


Excellent written and verbal communication skills and demonstrated ability to mentor others.


Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred.


 


Other:


Experience with Argo BankPro


Experience with ProfitStars Alogent Sierra XPedite and XChange


Experience with Authentication devices
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383212]]> Mon, 30 Jan 2012 14:00:00 GMT 2136788-Providence-Corporate
This position will serve as a midlevel analyst with operational responsibilities for accurately evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity in accordance with Global and Local Regulatory procedure and policy in consultation with AML supervisory staff.

Responsible for ensuring that assigned processing is performed according to the standards set forth by the Bank in addition to government and industry regulations. The Analyst II must have a good understanding of  the governing rules and regulations and the implication of processes on other groups within operations and other divisions in the Bank. The AML Analyst II may work on processing of Due Diligence, Sanctions Filtering, Bank Secrecy/Cash Reporting, and/or CIP.

Analyzing, researching and making decisions. Report and submit necessary documentation as required. Creating and maintaining appropriate files which will be reviewed by AML supervisory staff as well as internal, external and regulatory examiners during annual audits and examinations. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations as required. Understands and follows operational controls to minimize errors. In consultation with AML supervisory staff provides feedback in the development of strategies to alleviate operational issues and Ensures compliance within the area of responsibility; makes recommendations for improving effectiveness of policies and procedures.
This position will work as support to Process and Governance.
 

Qualifications

Willingness and ability to learn: internal and external rules governing the compliance area


Able to achieve both immediate and short term goals with appropriate supervision, ensure smooth work flow and meet operational deadlines


Good written and verbal skills


Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members


Computer skills, including Microsoft office, research software and internet searching and investigation skills


Bachelor Degree preferred


AML Certification preferred


2 + years, banking experience within retail or operations, basic knowledge of banking and bank systems


2 + years, AML knowledge, working knowledge of AML or Bank Secrecy procedures.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383240]]> Sun, 29 Jan 2012 14:00:00 GMT 2134056-Providence-Operations
Citizens Financial Group, Inc. seeks an Application Team Leader, ETL Development for its Cranston, RI location.
Duties:



Support the development, implementation and maintenance of complex data integration solutions which include data warehousing, access, modeling, manipulation and delivery on various IT platforms.

Design and deliver technology solutions that incorporate enterprise scheduling tools such as CA-7 and Autosys JIL utilizing comprehensive knowledge of Business Intelligence software, including iWay; Extract, Transform and Load (“ETL”) tools such as Datastage, Qualitystage, and Informatica; Data Modeling tools such as FOCUS and Erwin Data Modeling; and Data Warehousing tools such as OLAP, Star Schema, Oracle, Teradata, MLOAD, FLOAD, DB2, MS Access, and SQL.

Create and improve code using programming languages such as PERL, Unix Shell Scripting, MS Windows Scripting, MS T-SQL and PL-SQL, BTEQ, FTP, SFTP, Mainframe Cobol, and JCL. Create and maintain architectural standards and best practices, performing project management with Six Sigma methodology.


Qualifications

Must have Bachelor’s degree in Computer Science, Engineering, Mathematics or related, followed by five (5) years of progressive experience in position offered or related data warehousing position.Full term of experience must include developing Data Warehouse/Business Intelligence systemsand performing data modeling and data integration using Business Intelligence technologies, including iWay, Datastage and Qualitystage; complete lifecycle implementation of data warehouse projects using Teradata utilities, including BTEQ, MLOAD and FLOAD; performing project management with Six Sigma methodology; and utilizing PERL, Unix/Windows Shell and Autosys JIL scripting.
 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Other Information

Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383225]]> Thu, 26 Jan 2012 14:00:00 GMT 2128107-Providence-Corporate
The Sr. Project Manager role will add value in driving change through the delivery of technology projects. The projects add value to the organization through an increase in revenue, mitigation of risk, or development of new business opportunities. 



Ability to lead a diverse technical project team to overcome obstacles while ensuring the scope of the project is delivered, on time, and with high quality.

Partner with the line of business stakeholders to clarify business requirements, manage change control, and assure stakeholders expectations are met.

Develop and update technology and business estimates required to complete the approved scope of the project.

Develop and maintain all project financial reports required, including proforma and proforma business case, financial status, forecast, and change estimates.

Create and maintain all project documentation required by the RBS Citizens Change Framework process which would include detailed project plans, contact list, risks, issues, monthly budget forecasts, and project closing documentation.

Actively manage the day to day activities in relation to project delivery including risk mitigation, issue mitigation, and control over critical path items.

Outstanding people skills with an ability to work well under tight deadlines.

Effectively communicate project status to management team via status reporting or executive presentations.

 

Qualifications

Ability to develop a detailed work break down structure, project plan,  and determine critical path of the project. 

Ability to develop risk mitigation plans.

Ability to act as a liaison between the business line and technical teams to ensure technical solutions align with business objectives.

Ability to manage scope, schedule, budget, quality, and change throughout the lifecycle of the delivery.

Ability to manage vendors, and contractors effectively

5 – 7 years of technical project management experience in all facets of the Project Development Lifecycle, performing in a structured delivery environment.

Experience using Microsoft Project to manage work break down structures.

Experience using Microsoft PowerPoint to create executive presentations

Bachelor’s level degree in technology or business

PMP (or equivalent) certification is a plus

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383121]]> Wed, 25 Jan 2012 14:00:00 GMT 2127115-Providence-Administration
Work with Specialist Assurance Manager to produce assurance review plan, designing solutions which take account of the resources available and constraints imposed;

Appraise Specialist Assurance Manager of progress on reviews underway and issues requiring resolution, bringing an approach that resolves issues and proposes solutions;

Liaise with business to identify whether planned timescales for assurance reviews are viable, validate issues and cross refer to other key stakeholders (e.g. GIA, Group Risk, and external parties);

Meet with Specialist Assurance Manager / team colleagues to share data, clarify understanding and identify potential issues;

Participate in  and / or lead briefings with Specialist Assurance Manager to discuss role in relation to the specific assurance reviews;

Accountable to key stakeholders for delivery of assurance reviews to an agreed quality, time and cost;

Conduct review testing. Tests may involve data analysis, observation and interviews with colleagues within the business and / or TP;

Use assurance methodology to ensure that the ongoing progress of assurance reviews is formally tracked and that a clear audit trail exists in line with agreed governance;

Create and issue Assurance Documentation, assessing adequacy of controls, identifying tests to be used and testing rationale and with key individuals to identify processes, risk and controls;

Escalate contentious issues to Specialist Assurance Manager in a timely manner;

Follow up of assurance issues to ensure theses are addressed by the business in an appropriate manner;

Participate in knowledge sharing events to promote own and others’ business / product knowledge and continuing professional development; and,

Support new team members / less experienced Specialist Assurance Analysts on an ad hoc basis.


Qualifications

 



2 years experience and understanding of  Corporate Security Services , Group Manufacturing business function;

Experience of managing relationships with a business;

Experience in analysis and presentation of complex data and providing input to produce reports; and,

Being able to work as part of a team coupled with ability to gather and analyse information & provide a suitable solution.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383165]]> Wed, 25 Jan 2012 14:00:00 GMT 2127098-Providence-Risk-Management-and-Compliance
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   15.50


Work Schedule:    Varies, Monday-Saturday
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383163]]> Wed, 25 Jan 2012 14:00:00 GMT 2127095-Providence-Citizens-Teller
Manage organization wide, large, complex efforts that combine the delivery of software elements, new and changed business models, and overall changes to organizational structure and capabilities.  Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders. Establishes and reviews objectives, coordinates all activities across projects, and oversees the integration and reuse of interim work products and results. 

This person spends more time and effort on integration activities, negotiating changes in plans, and communicating than on the other project management activities. Accountable to executive sponsors for schedule, budget, and quality of all program elements. Leads high-level sessions for program plan and schedule development. Reviews/approves project plans for conformance to program strategy and program plan and schedule.

Acts as the communications conduit to executive sponsors and program steering committee and conducts periodic briefings/status updates.  Escalates decisions to executive sponsors as necessary. Provides and interprets policies, creating an environment that fosters sustainable momentum for the program (i.e. removing barriers both inside and outside the enterprise), and periodically reviewing program progress and interim results to ensure alignment with the overall strategic vision.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. To work with the Leadership Team to set the future direction of the business and make a full contribution to longer term plans.  Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits.

Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level. 

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Leadership: Set clear vision of business success.  Translate overall strategy into meaningful direction for the unit.  Seize opportunities that enhance performance and the customer experience.  Focus others on key business deliverables.  Create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members.  Create a culture of development across the business unit.

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives. Coach and develop staff, 


Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behavior ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Ability to assume Program Director role as necessary


There may be a requirement for travel


Proven track record of large programs end-to-end delivery to time, cost and quality


Flexibility to work on technology, change and business process programs


Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework)


In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


PMI certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree or Master’s Degree preferred, PMI certification preferred


7 – 10 years Program Manager, Previous Experience as a Program Manager an advantage


4 – 6 years Sr. Project Management, Previous Experience as a Sr. Project Manager advantage


8 + years Project Management, Previous Experience as Project Manager experience advantage


10 + years Project Environment, Previous Project Environment experience advantage


5 – 7 years Citizens Business Services, Previous Citizens Business Services experience advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383125]]> Mon, 23 Jan 2012 14:00:00 GMT 2121070-Providence-Corporate
Provides program management expertise to ensure multiple business level projects are planned, organized, controlled and delivered within a Program portfolio working directly with project sponsors. Program efforts have a larger scale and impact than most individual project efforts. Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders.  The outcome(s) of a program effort may have a significant impact upon business economics and success of the business strategic plan.  These efforts may also consume significant amounts of funding.

Manage Business Case creation and approval process, including ensuring the program benefits are articulated and agreed with business sponsor and that the program deliverables are capable of achieving the benefits defined in the business case.

Responsible for program portfolio of complex / critical projects through the entire life cycle.  Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post-Project Implementation Review undertaken. Responsible for management of full project governance with all projects fully documented in accordance with requirements laid down by Program Office. Responsible for provision of timely reports on project status and representing Change Management at relevant Steering groups, PIBs and PCCs.

May be required to provide input to business strategy and prioritization of Program portfolio. Manage research to determine and quantify options solutions to meet strategic fit. Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework). Full controls framework in place within the Program environment.

Ensure effective team identification of and act as escalation point for program risks, issues, assumptions and dependencies within the program portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of business sponsors. Manage program resources, including coaching and training & development. Help with definition of Change Management Strategy and contribute to the business operating model. Create, foster and instill a climate of adding value in delivering programs by striving for excellence and contributing to the overall development of Change Management and Business Services Strategy.

Responsible for formal performance review process of program staff in particular, development and talent management. May be responsible for staff identification and hiring process.


Define and manage the scope of the program in agreement with project sponsors, own and manage program goals, risks, issues and resources. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens. Full Management responsibility for Delivery, Cost and benefit management.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits. 


Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level.

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives. Team Leadership: To create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members and create a culture of development across the business unit. 

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives.  Coach and develop staff. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Ability to assume senior program manager role as necessary


There may be a requirement for travel


Proven track record of large programs end-to-end delivery to time, cost and quality


Flexibility to work on technology, change and business process programs


Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework)


In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


PMI certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree preferred, PMI certification preferred


2 – 3 years Program Manager, Previous Experience as a Program Manager an advantage


4 – 6 years Sr. Project Management, Previous Experience as a Sr. Project Manager advantage


8 + years Project Management, Previous Experience as Project Manager advantage


10 + years Project Environment, Previous Project Environment advantage


5 – 7 years Citizens Business Services, Previous Citizens Business Services advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383124]]> Mon, 23 Jan 2012 14:00:00 GMT 2121069-Providence-Corporate
 As part of the Citizens Business Services Risk team, the Sr Risk Manager will provide regulatory risk support to ensure the administration of regulatory risk programs such as  the compliance framework within RBS Citizens Business Services, to include but not limited to: governance, monitoring; risk identification and assessment; training; change management and exam management.  Provides regulatory expertise and solutions on complex risk and compliance issues within Business Services.  Identifies, assesses, implements and communicates regulatory issues.  Reviews policies and procedures for adequacy and accuracy.
Develop and maintain relationships with key (internal and external) personnel and/or stakeholders and colleagues.  Interface with regulators to provide information or respond to inquiries and exam preparation activities for Citizens Business Services.  Analyze, monitor and report Business Services risks and controls, utilizing various data sources such as risk indicators, regulatory examinations, audit reports and business unit self assessments.  Ensure risk issues are appropriately escalated to management and that resolution plans are executed timely.  Participate and/or lead the rollout of regulatory initiatives within Citizens Business Services. Participate in various committees at a regional and global level.   
Proactively identify opportunities for change which will add value to the achievement of business objectives. Ensure robust structures are in place to deliver, monitor and review change initiatives.

 

Qualifications

Advanced analytical skills


Excellent writing, verbal and communication skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


Proven leadership and management skills


Bachelor Degree
10 + years, Analytical, Compliance, Risk, Management, leadership or related experience including leadership in financial services industry
Strong knowledge of deposit/loan regulations and FFIEC Information and Technology guidelines
Seasoned professional with ability to multi-task, work in a fast paced environment and influence at all levels of the organization.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382853]]> Mon, 23 Jan 2012 14:00:00 GMT 2121025-Providence-Corporate
The Contact Center Survey Agent conducts outbound survey calls to customers for customer feedback.  The Contact Center Survey Agent will participate in regular training and briefing activities to ensure ongoing awareness of changes in process or procedures. Key responsibilities include: completing Surveys accurately capturing customer verbatim pertaining to their customer experience and participating in regular training and briefing activities to ensure ongoing awareness of changes in process or procedures.   Under close supervision, performs tasks that are routine in nature, requiring little evaluation.
 

Qualifications

Ability to learn fundamental knowledge of customer service scripts and responses.


Ability to follow Bank policies and procedures.


Verbal and written communication skills     


Good customer service skills


Team player


Good verbal/written communication skills


Typing ability


High School or Equivalent required


1 + years Telemarketing, preferred (not required)


Typing skills required
 

Hours and Work Schedule

Hours per Week: 16
Work Schedule: Choose 3 shifts Monday-Thursday 5:00PM-9:00pm and mandatory Saturday 10:00am-2:00pm.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382979]]> Sun, 22 Jan 2012 14:00:00 GMT 2117968-Providence-Operations
The incumbent will be working in the Fraud Operations department.  Fraud Operations’ primary function is to detect and prevent fraudulent activity among our debit, credit card, loan, online, and deposit account portfolio.
The Ops Group Manager I manages a major division which encompasses several large, more complex, or more risk intense departments.  May manage employees across multiple sites as well the leadership of a management team.  Full accountability for achievement of objectives set within the business plan for the specific business unit or function. Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives.  Develops, recommends, and implements departmental policies and procedures.  Ensures staff compliance with these and other banking policies.  Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits. 


Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level.

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives. Team Leadership: To create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members and create a culture of development across the business unit. 

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives.  Coach and develop staff. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Outstanding customer service orientation and product knowledge.


Strong written and verbal communication skills.


Strong organizational, marketplace and global awareness


Highly effective networking and relationship building skills


Commitment to development and advancement of highly-skilled and diverse workforce.


Acts as an agent for positive change with flexibility


Commitment to quality and efficiency


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable.


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Bachelor Degree required, Master’s Degree preferred, or equivalent work experience.


10 + years Operations/financial services environment, with 5+ years of proven leadership experience.
Flexibility to travel required. Roughly 60% of the time this role will conduct business from our Medford, MA location.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383003]]> Sun, 22 Jan 2012 14:00:00 GMT 2117957-Providence-Operations
This position reports to the Change & Project Management organization within C&BB Sales and Service Support.
 The Project Manager will be assigned to high visibility and challenging projects supporting various business lines within the division.  Working with business sponsors, subject matter experts and technology resources, this position is accountable for developing the necessary project plans, schedules, budgets, presentations and documentation to ensure the successful delivery of project requirements and business benefits.  Leading the project team, the Project Manager continuously reviews the status of projects and provides updates to the Program Manager and other key stakeholders.  This is achieved through routine monitoring of the project budgets and timelines, the coordination of project meetings, and the preparation of status reports and documents through the use of computerized systems and project management software applications.  This resource also identifies opportunities for continuous improvement in the project delivery process within the division.                                                                                                     



Develop plans for business processes, automation, work flow and training changes required to achieve project goals.

Develops and fulfills project reporting requirements.

Leads project team towards achieving predetermined goals and results in alignment with the organization’s stated strategy.

Develops and/or modifies project design specifications in accordance with prevailing Bank standards and audit requirements.

Organizes, documents and implements/oversees implementation of all phases of assigned projects to satisfy project requirements and achieve business goals.

Investigates, documents and resolves project deficiencies and follows up to keep projects on schedule within plan constraints.

Acts as internal and/or technical expert on project tasks or phases of large projects as well as meet training, communication and other implementation objectives as needed to ensure successful project execution.

Evaluates assigned projects to validate benefits derived vis-à-vis predetermined goals and to assess opportunities for improvement in the project management process.

Performs other related duties as required.

Number of Employees Supervised :   Individual contributor.  Indirectly responsible for project team members.
 

Qualifications

Typically ten years experience in business administration, project administration, project management and team facilitation.  Progressive experience in project design, scheduling, budgeting and implementation.  Strong oral and written communication skills.  Strong knowledge of project management techniques such as scheduling of project modules, critical path, and adhering to project time-lines.  Ability to lead and direct a group toward a defined goal.  Must be self-motivated and self-managed with strong follow through on all phases of projects.
 Technical Knowledge & Skills:



Must have demonstrated strong skills in project management.

Must have strong organizational and planning skills.

Must have strong interpersonal skills to interact with project teams and multiple departments and vendors to achieve project objectives.

Must have strong capability for meeting project time lines and budget requirements.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382995]]> Thu, 19 Jan 2012 14:00:00 GMT 2110052-Providence-Administration
The Manager of Work-Out and Greenbelt is responsible for building the Continuous Improvement capability of the organization, to be evidenced via successful target achievement (sessions, participants, and benefits), Facilitator accreditation and increased continuous improvement via colleague engagement.
His/her goal is to build an organization that understands the principles of Work-Out, the cultural changes that it is trying to achieve, the technical Work-Out tools that are relevant to their role and also in developing leadership skills that ensure such changes are sustained.
They are also responsible for driving the Greenbelt Program and developing the more technical and statistical skills in driving Continuous Improvement. Delivery of Work-Out Facilitator and Champion training to colleagues in all divisions. Ownership and maintenance of all Work-Out training materials – developing new modules as required in partnership with UK CI colleagues.
Ensure appropriate Americanization of all materials. Delivery of Work-Out advanced tools training /coaching and high level overview training to ensure awareness and knowledge of Work-Out is available at all levels of the organization. Ownership of skills matrices for Facilitator accreditation. Track and report progress against overall capability building goal. Ownership and administration of Work-Out program.
Working with Work-Out Leaders to ensure full understanding of the process, delivery of the process and performing audits to ensure quality of results. Tracking and completion of monthly results reports and dashboards to demonstrate progress against targets. Delivery of Greenbelt training and mentoring of Greenbelt participants through project delivery and accreditation. Monthly communications and recognition to promote program across footprint.
Leadership Accountabilities:
Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.
Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.
Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.
Team Development: Create, plan and implement activities that will support the development of team members.
Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.   Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Experienced facilitator, capable of delivering training to all levels of the organization with confidence
Experienced developer, capable of continuously improving current offerings and designing new offerings based on customers’ needs
Demonstrated ability to manage multiple competing work streams simultaneously, prioritizing work as appropriate
Demonstrable experience of developing strong relationships with others, specifically with Senior Leaders – able to interact and collaborate at all levels
Strong interpersonal, oral and written communication skills
Competent use of Microsoft Office, PowerPoint, Excel, MS Visio, Word and Minitab
Proven track record of delivery to time, cost and quality standards
Strong Work-Out/Continuous Improvement expertise preferred
Lean Six Sigma Black Belt Certified or trained
Enthusiasm and energy and Tenacious
Masters degree preferred with and/or 5 years experience in lieu of degree
5+ year’s Change Management
Significant exposure to Work-Out
Greenbelt and continuous improvement initiatives
5+ years Reporting
Familiar with matrix management techniques
Understanding the importance of team strength & collaboration
5+ years Influencing
Demonstrable track record in managing and influencing senior stakeholders enabling effective change delivery
5+ years Learning & Development experience
Knowledge of and experience using adult learning principles
Experience using course design and development techniques and familiarity of needs assessment best practices.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382996]]> Thu, 19 Jan 2012 14:00:00 GMT 2110038-Providence-Administration
Manages the relationship and expectations of the Divisions and legal entities

Measures and communicates the resiliency risk position of the division

Drives change programs and actions within the Division to meet policy owner expectations

Accountable for the delivery of Business Continuity, IT Continuity and Work Area Recovery products and services to the Division, which extends to all facilities, operations and technology areas covering physical and electronic data including internal, customer and employee related information, building, and business processes

Acts as DPSO as required

Accountable for input to the Enterprise-wide Business Continuity Plan

Protects the region from prolonged business interruption due to facility and technology outages

Shapesthe agenda with a division in line with Regional and Group frameworks.

Contributes to the assessment of off shored operations resiliency consistent with US regulatory requirements and Americas governance and oversight program

 The DRO is accountable for understanding, communicating and ensuring compliance with the regulatory requirements in Americas.  This includes communicating policy and driving change in order to meet existing and any new requirements.
 The DRO leads and manages a diverse team of Business Continuity, IT Continuity, Work Area Recovery and Crisis framework specialists through direct and matrix management. They will also be a key member of the DRO Senior Leadership team, helping shape the overall direction of the function within the region.
 The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximise the effectiveness of the role, in addition represent the Division where appropriate with local regulators and on external global bodies for opinion forming, influencing and sharing of best practice.
 

Qualifications

Significant business continuity, IT continuity and work-area recovery experience

Good understanding and proven track record of working in Resiliency within the Financial Services industry

Familiarity with Resiliency Maturity Models

Understanding of the global Resiliency Standards and Resiliency best practice

Policy and regulatory management experience, including GLBA, FFIEC guidelines, interagency guidance

Leadership of a multi-location team based in North & Latin America

Influencing at senior organisational levels, up to and including, Executive level

Working with a broad range of business units across the RBS Group or other Global organisations

Proven experience in driving change

Excellent communication skills both written and verbal


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382831]]> Wed, 11 Jan 2012 14:00:00 GMT 2092347-Providence-General-Services
Support Functional Finance management to :


Deliver financial reporting, budgets and forecasts.  Coordinate support, review and challenge of divisional business cases with primary aim to provide executive management with advice on the financial implications of business activities including ensuring use of resources are optimized. 

Support contract negotiations where appropriate to ensure commercial and accounting requirements are fully delivered.  Increase the support efforts of ongoing challenges by providing independent review and challenge of functional cost base.

Deliverables:


Support the production of financial statements, forecasts and budgets for business unit(s) supported.  Provide financial support, guidance and direction to senior members of business unit(s) supported.  Challenging and critiquing business cases.  Develop governance and assurance processes to ensure accurate budgets and forecasts.  Maintain and develop controls to ensure compliance with accounting standards.  Ensure appropriate business processes and policies are in place.  Financial analysis and review of components of assigned business units business cases.  Influence and shape the departmental cost base (benchmarking, metrics, etc.).  Ensure business unit(s) meets its obligations to Group Business Services in respect of financial targets.
 

Qualifications

5+ years of work experience involving quantitative, financial, or business analysis


Prior management experience


Bachelor in Finance or Accounting with demonstrated experience in high level financial analysis


Excellent analytical skills


Strong PC skills with ability to manipulate data in Excel


Ability to interact with all levels of management


Superior written / verbal communication skills


Demonstrated leadership, organization, and communication skills
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382704]]> Wed, 04 Jan 2012 14:00:00 GMT 2076522-Providence-Finance
Responsible for the day to day handling of the team, ensuring escalated and complex issues are resolved within strict SLA ’s and in accordance to Bank Policy and Regulatory Guidelines.   Monitors and tracks service level agreements.   This could include providing final review and signoff of written correspondence being sent to Regulatory Authorities and Customer on behalf of Citizens Bank or one of our Executives.  Coaches to a customer focused environment that motivates and empowers teams to deliver best in class customer service and problem resolution to increase customer satisfaction, enhance the customer relationship, and increase customer retention.   Displays a sense of optimism about their ability and their team’s ability to achieve results.   Assists with identifying training needs and delivering appropriate training to staff.   Responsible for assisting in the professional development of a team of senior-level agents.  Participate in multi-faceted projects focusing on customer experience and problem resolution related issues.   Acts as an SME and Supervises all phases of assigned work to satisfy business requirements and achieve strict business goals in an efficient and timely manner.    Provide individual and team support for special projects.   Responsible for developing and building strong relationships and partnerships with managers and business partners of key areas to ensure timely and quality service is being delivered to our teams and our customers.   Partner with Risk, Compliance, and Regulatory Relationship Managers to ensure policy and procedure is up to date and team is educated and prepared to handle issues in a high performing fashion.   Work with these partners to understand and train to changes in the Regulatory and risk environment.

 

Qualifications

High School or equivalent degree required

Bachelors Degree preferred

5 - 7 years of experience in lieu of degree

Senior Level knowledge of products and services and operational functions

Strong Coaching abilities-takes responsibility for coaching people to drive improvement and customer experience

Ability to act as an internal expert on problem resolution best practices

Strong understanding of Banking Regulations/Compliance

Strong knowledge of Risk Management Principles

Solid knowledge of Financial Services industry

Superior written communications skills/Advance Letter writing ability

Ability to provide guidance and feedback to functional areas on how best to improve the customer experience

Best in Class problem solving skills

Ability to multitask and work independently  in a fast paced environment

Ability to work with minimal Supervision to bring escalated and sensitive issues to closure

Must be comfortable being the voice of the Organization and its' executives

Takes responsibility for developing people

Empowers others to broaden the scope of their responsibility to deliver excellence

 

Hours and Work Schedule

Hours per Week:   40
Work Schedule:    Monday through Friday, 8:30am – 5:00pm
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382718]]> Wed, 04 Jan 2012 14:00:00 GMT 2076499-Providence-Product-Support
Member of Business Services Functional Decision Support team for the U.S. region, to provide financial and commercial support and challenge to the RBS Citizens Business Services team.
Support Functional Finance management to :



Deliver financial reporting, budgets and forecasts

Coordinate support, review and challenge of divisional business cases with primary aim to provide executive management with advice on the financial implications of business activities including ensuring use of resources are optimized. 

Support contract negotiations where appropriate to ensure commercial and accounting requirements are fully delivered. 

Increase the support efforts of ongoing challenges by providing independent review and challenge of functional cost base.

Ensure appropriate business processes and policies are in place.

Development of financial analysis and review of components of assigned business units business cases

Influence and shape the departmental cost base (benchmarking, metrics, etc.)

Ensure business unit(s) meets its obligations to Group Business Services in respect of financial targets.

Deliverables:



Support the production of financial statements, forecasts and budgets for business unit(s) supported

Provide financial support, guidance and direction to senior members of business unit(s) supported.

Challenging and critiquing business cases.

Develop governance and assurance processes to ensure accurate budgets and forecasts.         

Maintain and develop controls to ensure compliance with accounting standards.      

Scope of Role:  
 Interface with :



Senior management within Business Services & other divisions

GBM and ABN Finance/Accounting ( where applicable )

Citizens Business Services Finance team.

Regional and Global Shared Services / Corporate Accounting teams

Ensure compliance with regulatory and statutory requirements and RBS compliance policies and procedures affective the assigned Group Business Services division.


Qualifications

 



8+ years of work experience involving quantitative, financial, or business analysis

Business knowledge or experience of  Business Services line of business (Desirable)

Bachelor in Finance or Accounting with demonstrated experience in high level financial analysis

MBA, CPA or CFA in Accounting or Finance (Desirable)

Excellent analytical skills

Strong PC skills with ability to manipulate data in Excel

Ability to interact with all levels of management

Superior written / verbal communication skills

Hyperion Essbase

Demonstrated leadership, organization, and communication skills


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382698]]> Tue, 03 Jan 2012 14:00:00 GMT 2073712-Providence-Finance
Monitor, troubleshoot and repair application software issues. Escalate to Senior Support technician as necessary.



Uses fact finding techniques and analytic tools to identify problems

Takes a systematic approach to problem solving

Looks beneath the surface to identify root cause

Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require

Takes personal ownership for problems-follows through to ensure that solutions meet needs.

Effectively documents solutions

Ensures knowledge transfer to work group/project peers

Perform application upgrades for third party vendor supported software applications



Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)

Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.)

Support applications within predetermined and agreed upon Service Level Agreements (SLA’s) 
Adhere to problem management practices that focus on root cause analysis and prevention of future problems
Adhere to a strict Change Management policy to ensure timely notification, testing and approval for ALL systems and application related changes that impact the environment



Adheres to department policies and procedures

Has input to department policies and procedures

Work with other Application Support teams to resolve issues that may impact optimal performance of an application



Works within a small or large systems team and contributes independently.

Is reliable, dependable, and trustworthy

Understands Roles and responsibilities with in the team

Helps to define objectives for the  team,

Working well with both internal and external group teams

Enhances team productivity by helping others

Has strong communication skills (verbal and written)



Writes clear, audience aware and business-like e-mails, status reports and summaries.

Writes clear and concise technical documents.

Participates appropriately in team meetings, providing in occasional opportunity to address a small group

Writes conclusive e-mails when resolving issues with the user community.

Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system.

On occasion, runs a project level meeting.

Supports application related projects



Maintains status of project responsibilities

Facilitates in planning, estimating, and reviewing tasks for application based activities

Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects

Able to develop a mid-size project plan with low to moderate impact projects using standard project management software

Identifies risk areas and implements preventative measures

Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.
Demonstrates leadership abilities



Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.

Identifies and resolves technical issues and communicates to the team.


Qualifications

3+ years Experience in Application Support
Proficient knowledge of at least two of the following:



Pega Systems

MQ Series

Websphere

ASP, .NET

HTML

Java

Strong understanding of windows and UNIX based infrastructures.
Must be highly proficient with Microsoft Office tools
Must be a self starter and team player
Must be able to maintain composure under pressure
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382168]]> Tue, 03 Jan 2012 14:00:00 GMT 2073701-Providence-Corporate
The Mobile and OLB Team Manager leads the team of business systems analyst colleagues responsible to prepare functional specifications and to lend subject matter expertise to the defect resolution efforts throughout the test process. The team can be called upon to propose production incident solution options and to assist in the delivery of remediation steps. The Mobile and OLB Team Manager works in close partnership with the Test Managers and Project Managers to support initiatives through the SDLC.
POSITION RESPONSIBILITIES:
Lead a team contributing business analyst support for mobile and web systems aligned under the Consumer Banking channel. Provide administrative leadership for analyst support team members and contingent workforce resources. Provide point of escalation for project managers, technical teams and business partners for challenges arising with the business analyst deliverables and associated business support risks. Mentors team members and contingent workforce.
Provide a thorough understanding of the Consumer Banking mobile and web applications and their corresponding business functions. Enable alternative approaches to the business analyst needs of complex initiatives under demanding time constraints. The manager is responsible to deliver continuous improvements to the business analysis process and to define quality metrics associated with effectiveness and efficiency of the analyst support.
Capable of developing business analyst estimations, supporting the development of strong business cases, and identifying the impacts of change requests to project budget or timeline. Manage a team ranging in size from four to ten resources. Organize work schedules to ensure accurate delivery to estimates for time and cost.
Serve as a resource manager for projects and foster a partnership with our contingent workforce division. Develop a staffing model to support the launch of our mobile banking products. Drive improvements in the efficiency and effectiveness of the staffing model. Seek to maximize productivity of all team member contributions by devising a training program to build the skills required to meet the demands of the new mobile business model. Develop clear monitoring reports to track quantity as well as quality of the team’s contributions.
 

Qualifications

Minimum 2 years supporting applications for mobile platforms
Minimum 7 years supporting applications for the web
Minimum 7 years business analyst or customer service management experience
Demonstrated experience supplying leadership within a Project or Program life cycle
Demonstrated experience with source code management systems
Demonstrated experience with multiple development languages
Working knowledge of various application server platforms such as IIS, WebSphere
Solid experience supporting mobile applications for iPhone and Android
Experience supporting applications requiring high availability
Experience supporting applications delivering high quality customer experience
Recent project experience leveraging Agile or Scrum development method preferred
Online Banking (OLB) experience preferred 
Position will oversee analyst support for the Consumer Banking Mobile and OLB team. Demonstrated capabilities in the following skills will be a strong benefit to any applicant:
                         Development languages such as C#, Java, and Objective C,
                        Web technologies such as HTML5, CSS3, JavaScript, jQuery
                        Operating systems such as Windows, Unix/Linux, iOS, Android
                        Financial Fusion Inc. Online Banking Software Solution Suite
                        Database design experience, such as Microsoft SQL and Oracle
                        Quality Center or equivalent test administration system
                        QTP or equivalent test automation system
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382295]]> Thu, 22 Dec 2011 14:00:00 GMT 2055340-Providence-Information-Technology
Citizens Financial Group, Inc. seeks a Credit Business & Data Analyst for its Cranston, RI location.
 Duties: Perform quantitative analysis utilizing knowledge of financial accounting and loan accounting systems, and quantitative data sourced from such applications, to implement database queries and analyze their results to determine business’s exposure to credit risks such as loans, leases, and letters of credit. Utilize operating systems including MS Access, TOAD, Aqua Data Studio, ODBC, and IBM DB2 to design and develop database query tools to compute credit risk. Utilize SQL to query the data in the Risk Data Repository (RDR), Outbound HUB and Operational Data Store (ODS). Utilize Quality Center to analyze and log defects related to the processes intrinsic and extrinsic to Risk Data Platform (RDP). Use ERWIN Data Modeling to make model changes to the physical and logical data models in RDR. Analyze exposure based on knowledge of principles related to the computation of credit risk, including the calculation of on-balance and off-balance sheet exposures. Research and document Basel business requirements and high-level design and technical specifications for the bank’s RDP, with a primary focus on credit data used for financial disclosures, capital management and risk reporting. Partner with source system experts to ensure that credit data is accurately sourced into the data warehouse and extracted to meet Basel advanced data management requirements. Design controls for data that is sourced into and out of the RDP. Perform lineage on key Basel data elements from source to RDP to outbound feed to RBS. Research and analyze queries from RDP’s customer master data management application (Websphere Customer Center) users.
 

Qualifications

Must have Master’s degree in Computer Science, Electrical Engineering, or related, plus three (3) years of experience in position offered or related business systems analyst position.  Will also accept Bachelor’s degree in Computer Science, Electrical Engineering, or related, followed by five years of progressive experience in position offered or related business systems analyst position.  Full term of experience must include designing/developing database queries for business systems analysis; and using ERWIN Data Modeling, SQL, IBM DB2, MS Access, Aqua Data Studio, Quality Center, and the Websphere Customer Center.
 

Other Information

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382488]]> Wed, 21 Dec 2011 14:00:00 GMT 2055328-Providence-Corporate
The Application Programmer IV provides oversight, design, and coding for applications development or production projects by interfacing regularly with users and team members. Establishes technical standards and guidelines.

Performs devleopment tasks for development/production projects including deisgn, coding, unit testing and documentation of web based applications. Ensure high availability and reliability of all applications. 
Provides input to department policies and procedures. Maintains status of project responsibilities. Provides technical supervision on small projects. Able to work across functional teams to achieve group goals.  Identifies and resolves technical issues and communicates to the team. Helps to define objectives for the team. Working well with Business Services teams and external group teams Writes conclusive e-mails when resolving issues with the user community.  Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting. Addresses and resolves routine issues. Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.).
 

Qualifications

.net development skills in c# and vb

Microsoft SQL 2005 experience required

Strong SQL skills

Additional skills in DB2 or Oracle desired

Experience in UNIX Desired

Experience scripting in UNIX desired

Bachelor Degree required

5 + years Programming, Related work experience

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382286]]> Wed, 21 Dec 2011 14:00:00 GMT 2055324-Providence-Corporate
Corporate Security Services (CSS) focus is to identify and take action to reduce (significant) security risks affecting our customers and staff providing a safe and secure environment in which to operate. The role holder(s) will play a key role in delivering a high quality, comprehensive, prevention focused Intelligence function within CSS. The role holder will be responsible for the co-ordination and production of a wide variety of Intelligence, material both written and verbal, using a range of existing and emerging sources.
He/She will be required to produce high quality intelligence products for a variety of audiences including senior managers and executives, and will be responsible for establishing a Corporate Security intelligence network, covering all the CSS functional and geographical regions.
 The role holder(s) will facilitate the strategic intelligence response and recovery to major, unexpected events that adversely impact RBS Group. He/She will be responsible for ensuring the business is appraised of pertinent threat intelligence and he/she will support the Manager, C&I to update appropriate stakeholders on ongoing issues.
The role holder(s) will facilitate inquiries into the underlying root cause of all incidents, the identification and implementation of permanent fixes and ensuring lessons learned are incorporated into future processes.



This role may have direct responsibility for a small team of up to 5 FTE

Conduct strategic intelligence collection and analysis regarding trading and payment systems frauds

Maintain high level internal and external liaison contacts

Prepare and present oral and written briefings

Assist the Manager Coordination & Intelligence (C&I), in the delivery of the corporate security framework, including the delivery of an intelligence and co-ordination capability

Assist Manager C&I in developing capability and driving through major cultural change in support of the Divisional, Group and CSS strategy within C&I

Coach (junior) C&I analysts

Accountability for the day to day running of the team, including prioritization, management of resource and successful workflow planning.

Influence stakeholders and senior business partners to achieve the group’s ambition on financial crime risk management

Represent RBS at operational level in contacts with police, justice department, security services and peers in the financial world

Work with appropriate regulatory bodies, intelligence and law enforcement agencies

Assist in the delivery of the strategic priorities and plans as laid out by CSS, within C&I

Assist in the delivery of expert services and specialist advice on C&I risk related policies

Facilitate the regional intelligence gathering and co-ordination of financial crime risk activities

Assist in the provision of quality security intelligence reporting as appropriate

Drive the effort to ensure consistency in incident reporting/escalation

Drive in the effort to ensure consistent MI is available

Assist in driving overall coordination of provision of Security related products and services


Qualifications

Bachelor’s Degree required.

At least 7 years of law enforcement or regulatory experience investigating trading or payment systems frauds

Ability to influence people who you do not have line management responsibility for.

Understanding of the systems and processes established to manage data

Good knowledge of the Security & Risk related threats, risks and issues faced by RBS Group and the Financial Services industry


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382245]]> Thu, 15 Dec 2011 14:00:00 GMT 2037040-Providence-Risk-Management-and-Compliance
The Ops Associate II performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards.  May provide monitoring and oversight of production and workflow of the group.  Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. 

Will perform repetitive daily production activities and processes related clerical work.  Researches routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements.  May assume additional responsibilities as requested by management.  May include reporting responsibilities which may entail creating, monitoring and analyzing.  Provides training and/or feedback for new and existing staff members. 

Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. May require multi-tasking and cross training within the department. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.  May assume department administrative duties as required.  May interface with other departments on projects or initiatives. Requires multi-tasking and ability to provide backup support in all aspects to staff.
 

Qualifications

Strong problem solving skills and analytical skills


Basic math skills


Solid compliance/regulatory environment knowledge/skills


Ability to multi-task and sound organizational skills


Solid ability to communicate effectively verbally and written


Excellent customer service skills


Strong product  knowledge


Basic mainframe experience


Good knowledge of MS Word


Good knowledge of MS Excel & Outlook


Solid knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 – 3 years Operations experience,  Experience working in an operations environment preferably financial institution.
 

Hours and Work Schedule

Hours per Week:   20
Work Schedule:    Monday-Thursday 5:00pm-9:00PM and Saturday 10:00am-2:00pm 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382312]]> Tue, 13 Dec 2011 14:00:00 GMT 2034336-Providence-Operations
It takes a lot of things to make up a good bank. Good ideas. Good practices. Good execution and more than anything else: good people. At Citizens Bank we believe a highly engaged, diverse team of colleagues will deliver an exceptional experience for our customers. This is your opportunity to be part of our team.
It’s a unique time – having gone through an extraordinary period in our long history we are now delivering a renewed strategy. Procurement Services is playing a significant role in the Citizens journey. Having been consistently recognized as global leaders in supply chain management, our capability and solutions are in more demand than ever, delivering value to our customers and businesses in the Americas and globally as part of RBS.
Leaders with World Class drive and ambition will find opportunities to make an important contribution to the Citizens and RBS strategy and future success. 
Specific Responsibilities:
•Define the eSourcing event strategy to maximize value for the Group across all areas within remit and ensure that all business-critical supply chain projects are delivered on time.
•Lead Group strategies and processes for broadening the scope, scale and influence of RBS eSourcing activities, including the development of opportunities with the Group’s suppliers and business partners.
•Provide eSourcing support to Sourcing Group Managers.  Build and run eSourcing events.
•Responsible for supplier management of eSourcing events.
•Drive the increased utilization of the eSourcing platform in the Americas across the sourcing area spend base through the education and involvement of all members of the sourcing teams and Business Partners.
•Facilitate and challenge the sourcing teams on eSourcing applicability and throughput to constantly develop and widen utilization across the Group.
•Responsible for maintaining and driving RFP to auction conversion pipeline to capture all potential opportunities.
•Utilize e-Sourcing technology to continually improve the efficiency and effectiveness of Procurement Services
• Development and promotion of eSourcing best practice and values.
•Accountable for delivering commercial benefits against scheduled annual e-Sourcing pipeline.
•Drive adoption of strategies to maximize auction savings for the Group.
•Manage and develop the end-to-end eSourcing process (RFI, RFP, Auctions etc).
•Coordinate with global eSourcing teams to share learnings and assure consistency of approach
•Build excellent relationships with key internal business partners.
 

Qualifications

Bachelor’s Degree required. 
•5-7 years of relevant sourcing experience and in-depth experience as a member or leader of an eSourcing team.
•Knowledge of existing eSourcing platform technologies and providers and ongoing developments in the market.
•The ability to demonstrate highly developed influencing skills and confidence to challenge at all levels.
•Strong commercial awareness.
•Previous experience of project management.
•Innovative / Creative thinker.
•Ability to work under pressure with a high degree of efficiency and accuracy.
•Ability to take initiative and work on own or as part of a team.
•Ability to plan and prioritize workload.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382321]]> Tue, 13 Dec 2011 14:00:00 GMT 2034327-Providence-General-Services
Internet & Mobile Banking Channel Manager is charged with delivering exceptional customer experience via online and mobile channels for consumer and business customers.   The individual will set the strategic direction for key components of the online and mobile banking offering including such aspects as Money Movement inside and outside the bank, payment transactions conducted in the channels, as well as consumer and business specific payment related transactions.  Additional focus for the role includes, identifying industry trends and selecting appropriate leading activities to participate to improve the value of the online and mobile channels.  He/She will drive business case development and project execution for capital investments.

Responsibilities:


•Define a channel roadmap within Online and Mobile Banking to continue enhancing the customer experience.


•Create and enhance revenue opportunities & cross sell capabilities within the online and mobile channels. 


•Employ structured approach to user experience design with a strong governance of IA & visual design.


•Analyze customer experience, page/site performance, transaction fulfillment and channel metrics to identify and execute opportunities to improve the experience. 


•Benchmark core offering and user experience to industry and non industry competitors to inform the channel roadmap. 


•Develop business cases and measurement plans to evaluate post-implementation results for benefit realization. 


•Document business requirements to drive customer / business needs for capital projects. 


•Define and articulate cross channel (phone / branch) impacts and requirements for servicing Online and Mobile Banking customers. 


•Increase customer money movement relationships through engaging customer experiences. 


•Oversee multiple vendor relationships and contracts, establish shared goals and drive internal and achieve stated objectives.


•Identify and mitigate channel risks associated with operational discipline.
 

Qualifications

Bachelor’s degree in Business, Finance, Marketing, or Computer Science required


Masters Degree – MBA Preferred

Experience / Background:
10 + years of experience in Online and/or Mobile Channel Management


Prior experience managing people in a direct reporting structure


5 + years experience in financial services industry  


Prior online and/or mobile payments experience preferred

Strong Oral and Written communications


Proven ability to influence cross-functional teams


Ability to manage multiple initiatives


Facilitate the execution of a multi-channel strategy and influence investment
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382316]]> Mon, 12 Dec 2011 14:00:00 GMT 2031512-Providence-Marketing-and-Communications
The Americas, Information Security Specialist will provide advisory and consultancy services to the divisions in order to improve the security control environment and minimise the risk and impact of information security threats and vulnerabilities.
This role holder will work with the Americas, Information Security Manager to provide divisional Information Security support.  They will work closely with and influence key Senior Management across the divisions, whilst developing and maintaining relationships and providing Information Security advice and guidance in line with Information Security policy. 
The Americas, Information Security Specialist will perform risk assessments of internal and external Information Security threat environments, including applications and business units.
The role holder will understand, prioritise and assist with developing and implementing solutions for divisions to reduce and close Information Security gaps between risk appetite and current risk position.
The role holder will use their in-depth Information Security experience to understand and advise on identification and management of Information Security risks and mitigation in relation to technical infrastructure and applications. 
They will be a key member of Americas, Information Security team and will be involved in Threat Management Groups and Information Security incidents relevant to their respective division.
 

Qualifications

Bachelor's Degree

7 years of experience working within an Information Security or IT related team

Influencing at senior organisational levels

Working with a broad range of business units across RBS divisions

Excellent communication skills – written and verbal

Ability to write technical issues in business terms

Technical Knowledge:



Specialist knowledge in Information Security risk assessment and controls management, including an understanding of the ISO27000 series and how to apply it

In-depth IT and Information Security knowledge and experience

Knowledge of the legal and regulatory environment within which Financial Organisations operate (e.g. OCC, FED & FDIC)

Experience of a Security and Risk function

Good understanding and proven track record of working in Information Security and within a technology service provider within the Financial Services industry

Relevant Information Security or technical qualifications (e.g. CISSP, CISM etc.)

Desirable - at least 3 of the following areas:

Mainframe (CICS/DB2/RACF)

Windows

Unix

TCP/IP networks

Penetration Testing

Malware mitigation

Investigations

Oracle

Authentication techniques

Cryptography

Application Security

Payment and Card security

Security Monitoring


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382204]]> Tue, 06 Dec 2011 14:00:00 GMT 2014360-Providence-Risk-Management-and-Compliance
The Americas, Information Security Specialist will provide advisory and consultancy services to the divisions in order to improve the security control environment and minimise the risk and impact of information security threats and vulnerabilities.
This role holder will work with the Americas, Information Security Manager to provide divisional Information Security support.  They will work closely with and influence key Senior Management across the divisions, whilst developing and maintaining relationships and providing Information Security advice and guidance in line with Information Security policy. 
The Americas, Information Security Specialist will perform risk assessments of internal and external Information Security threat environments, including applications and business units.
The role holder will understand, prioritise and assist with developing and implementing solutions for divisions to reduce and close Information Security gaps between risk appetite and current risk position.
The role holder will use their in-depth Information Security experience to understand and advise on identification and management of Information Security risks and mitigation in relation to technical infrastructure and applications. 
They will be a key member of Americas, Information Security team and will be involved in Threat Management Groups and Information Security incidents relevant to their respective division.
 

Qualifications

Bachelor's Degree

7 years of experience working within an Information Security or IT related team

Influencing at senior organisational levels

Working with a broad range of business units across RBS divisions

Excellent communication skills – written and verbal

Ability to write technical issues in business terms

Technical Knowledge:
Specialist knowledge in Information Security risk assessment and controls management, including an understanding of the ISO27000 series and how to apply it
In-depth IT and Information Security knowledge and experience
Knowledge of the legal and regulatory environment within which Financial Organisations operate (e.g. OCC, FED & FDIC)
Experience of a Security and Risk function
Good understanding and proven track record of working in Information Security and within a technology service provider within the Financial Services industry
Relevant Information Security or technical qualifications (e.g. CISSP, CISM etc.)
Desirable - at least 3 of the following areas:
Mainframe (CICS/DB2/RACF)
Windows
Unix
TCP/IP networks
Penetration Testing
Malware mitigation
Investigations
Oracle
Authentication techniques
Cryptography
Application Security
Payment and Card security
Security Monitoring
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382118]]> Mon, 05 Dec 2011 14:00:00 GMT 2042593-Providence-Risk-Management-and-Compliance
The Americas, Information Security Analyst will work along side the Information Security Specialists to provide advisory and consultancy services to the divisions in order to improve the security control environment and minimise the risk and impact of information security threats and vulnerabilities.
 This role holder will work with the Information Security Specialists to provide divisional Information Security support.  They will work closely with the divisions, whilst developing and maintaining relationships and providing Information Security advice and guidance in line with Information Security policy. 
 The Americas, Information Security Analyst will perform risk assessments of internal and external Information Security threat environments, including applications and business units.
 The role holder will assist in developing and implementing solutions for divisions to reduce and close Information Security gaps between risk appetite and current risk position. They will support the identification and management of Information Security risks and mitigation in relation to technical infrastructure and applications. 
 They will be a key member of Americas Information Security team and will be involved in Threat Management Groups and Information Security incidents relevant to their respective division.
 

Qualifications

Bachelor's Degree or equivalent work experience

5+ years of information security experience

Experieince working within an Information Security function or IT related team

Working with RBS Group divisions an advantage

Good communication skills – written and verbal

Ability to write technical issues in business terms

Developing knowledge in Information Security risk assessment and controls management, e.g. ISO27000

Developing IT and Information Security knowledge

Experience of a Security and Risk function

Working towards relevant Information Security or technical qualifications (e.g. CISSP, CISM etc.)


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382086]]> Sun, 04 Dec 2011 14:00:00 GMT 2006903-Providence-Risk-Management-and-Compliance
Under supervision of the Internal Assurance Manager and working with the Internal Assurance Team Lead, role holder participates in assurance reviews of internal assets or review and validation of testing activities performed by internal entities, in line with Security & Risk Group policies, standards and procedures. Role holder is expected to foster proactive and professional relationships with the business, providing robust and challenging insight on business risk and control processes. Create a climate of continuous improvement in delivering assurance reviews, striving for excellence in support of the overall development and delivery of the Internal Assurance strategy and function.
The Internal Assurance function adds value by providing specific business function assurance on Security & Risk, RBS Group policies and standards, in relation to customer, financial, regulatory or reputational risks.
The Assurance Analyst challenges the effectiveness of policy implementation based on testing results and in conjunction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a regional and/or group-wide scale.
 

Qualifications

Bachelor's degree or equivalent work experience.

3-5 Years Experience in a Security & Risk or audit function

Strong knowledge of one or more of the RBS Security and Risk policy areas/domains

Knowledge of and experience with US regulations such as GLBA, Sarbanes Oxley, Payment Card Industry.

Ability to gather information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review; and,

Ability to work independently or as part of a team coupled with ability to gather and analyse information & provide a suitable solution.

Ability to perform a review a range of controls under multiple Security and Risks domains and policy areas or provide oversight on related internal testing activities.

Document results, gaps and associated risks in a clearly understandable and timely fashion. 

Ability to plan, organize and prioritize workloads and work on own initiative


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382064]]> Sun, 04 Dec 2011 14:00:00 GMT 2006902-Providence-Risk-Management-and-Compliance
Role holders participate in global specific assurance reviews with supervision from Senior Assurance Analyst / Specialist Assurance Manager, in line with Security & Risk, Group Manufacturingstandards and procedures. Role holders are expected to foster proactive and professional relationships with the business, providing robust and challenging insight on business risk and control processes. Create a climate of continuous improvement in delivering assurance reviews, striving for excellence and contributing to the overall development of RBSG strategy.
 The TP Assurance function adds value by providing specific business function assurance on Security & Risk, Group Manufacturingpolicies and standards, in relation to customer, financial or reputational risks.
 The Assurance Analyst challenges the effectiveness of policy implementation based on testing results and in junction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practise on a group-wide scale.
 

Qualifications

Graduate entrant OR


1 year experience and understanding of a Security & Risk, Group Manufacturing business function


Ability to plan, organise and prioritise workloads and work on own initiative;


Gather information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review; and,


Being able to work as part of a team coupled with ability to gather and analyse information & provide a suitable solution


1 year Assurance / Audit experience

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382066]]> Sun, 04 Dec 2011 14:00:00 GMT 2006895-Providence-Risk-Management-and-Compliance
The IT Risk Assurance Specialist ensures that risk processes, programs and reports are consistent with corporate direction and policies.  This is accomplished by reviewing risk & control findings for appropriate action plan design and verification of remediation in accordance with corporate policy and standards.  The IT Risk Assurance Specialist will determine if the remediation implementation is deemed adequate and effective and will provide documentation to support their conclusion.

The IT Risk Assurance Specialist will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered.  Provides information security and technical regulatory expertise and solutions on risk and compliance issues within the technology business unit.  Identifies, assesses, implements and communicates regulatory issuances.  Reviews policies and procedures for adequacy and accuracy.  Will work with various levels of information security and technology management resources to provide guidance for risk compliance. 

Leadership Accountabilities:


Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

 

Qualifications

Bachelor’s degree


Minimum 3 -5 years in GRC,  IT Audit, or IT Security and Risk required


Professional Certification such as CISA, CISSP, CRISC strongly preferred


Regulations & Standards: ISO 27001/2, COBIT, GLBA, HIPAA, SOX, PCI


Direct experience or exposure working with a wide range of operating systems, applications and databases: UNIX,  Mainframe, Wintel Operating systems; Oracle, DB2, SQL database platforms; web application architecture, the .net and classic programming languages, information security and risk, regulatory testing requirements, application and database attacks and malware, penetration and vulnerability testing and applications
Excellent analytical skills


Excellent writing and verbal skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


In depth knowledge of regulatory compliance requirements and risk management principles.


Bachelor Degree required, Master’s Degree preferred


5 + years, Analytical, Compliance, Risk experience,  or related experience in the financial services industry
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382041]]> Thu, 01 Dec 2011 14:00:00 GMT 2004242-Providence-Corporate
The Senior Business Systems Analyst (BSA) serves as Team Leader for the CF Auto/RLS Lending Solutions Group within CF Lending Solutions Design.  The Senior BSA also serves as a primary liaison between business line and application vendors. 

Primary responsibilities for this position includes:

Project Initiation, including Round Table and stakeholder review;


Project Estimation, including scope, time and resource;


Intake and review of Project Initiation Documentation, Managing Functional Design Documentation or other business line initiated Discovery Documents used to support system change requests;


Managing Vendor Development initiatives including submission of requirements, coordination of tasks, execution, delivery and oversight;

Project execution including scheduling of internal resources;


Enforcement of project deadlines and schedules


Communicating and applying accepted project standards;


Works within appropriate Technical Change Framework guidelines

Works with users to;


Evaluate and determine specific business needs;


Develop detailed user specifications and design documents; 


Coordinate project and task execution through development and testing to implementation. 
 

Qualifications

The Senior Business Systems Analyst will possess the following qualifications:
Excellent computer skills


Excellent oral and written communication skills


Excellent analytical skills


Excellent Team Leader skills including ability to facilitate effective team interaction


Excellent customer skills


Good understanding of bank operations, policies and procedures


Knowledge of application support


Proficiency in MS Office Suite


Experience with Consumer and Auto Lending Systems and software preferred


Experience with technical and operations support of computer systems


5 years Business Systems Analyst experience


Some overnight travel may be required
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381676]]> Mon, 07 Nov 2011 14:00:00 GMT 1919578-Providence-Corporate
This Sourcing Group Manager will focus on the Telecommunications category which includes all voice and data networks, hardware, software and services.  You will work with your colleagues on the Global Network Team and the global Procurement team to ensure that we optimize value from our suppliers.
You will be responsible for developing and implementing sourcing strategies in conjunction with technical leaders within RBS Citizens N.A. and across the RBS Group’s Americas brands. You’ll combine your knowledge of supplier management tools and techniques with well developed influencing skills to deliver greater value to the Group. 
 Your knowledge of large, complex outsourcing arrangements is essential as you will be responsible for overseeing the activities of a strategic outsourcing vendor. 
 You will be responsible for developing Vendor Management strategies for key suppliers that will drive continuous improvement and incremental value from the relationship year-over-year.
Your ability to influence and lead business change will be demonstrated by a proven track record in the successful implementation of complex supply chain / strategic sourcing deals.  Strong commercial acumen and specific knowledge of Telecommunications equipment and services markets is essential.
 

Qualifications

Bachelor's degree in business or relevant technical field required.

At least 5 years relevant experience with a Fortune 500 organization managing the sourcing of Telecom/Networking commodities.

In depth experience negotiating carrier contracts for voice and data services.

Thorough knowledge of contractual terms and related legal principles and experience with negotiating such.

Senior-level contacts with the dominant telecom carriers (AT&T, Verizon) and equipment providers (Cisco, Avaya).

General understanding of voice and data network architecture and technical tradeoffs.

Demonstrable understanding of supplier management in a multi-dimensional business environment.

Experience building and improving on relationships with strategic suppliers.

High level of understanding and application of financial and management accounting principles within purchasing.

Highly developed negotiation skills applied in complex negotiations within the Purchasing cycle.

Ability to plan and prioritize workload.

Ability to work under pressure with efficiency and accuracy.

Ability to communicate clearly and succinctly with all levels of management up to executive level.

Broad understanding of contract management techniques through effective management of contractual performance.

Working knowledge of Sourcing platforms (Oracle, Ariba, etc) and experience with on-line tenders.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381513]]> Wed, 02 Nov 2011 16:00:00 GMT 1919382-Providence-Corporate
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
The Risk Specialist II is responsible for assisting the Control Assurance Manager in overseeing all aspects of risk. Responsible for execution and evaluation of periodic quality assurance reviews for key controls and processes.Review independent testing and assessing of the business unit(s) risk and control inventory.


Work closely with the business units to understand process changes and the impact those changes have to the overall control environment and the testing program.


Solid knowledge of regulatory compliance requirements and risk management principles


Review Completed GLBA, AML and regulatory specific testing. Maintain all appropriate documentation associated with assurance reviews in an organized manner to allow for easy review by external areas. Report out potential issues identified through testing to Control Assurance Manager.


Assist during departmental internal and external audits and exams. Coordinate the documentation needed to complete business unit specific reviews. Participate in setting up and carrying out site visits. Conduct “walk through” interviews and capture data


Apply internal and external rules governing the compliance area.


Gain understanding and impact of Group Policy Framework specific to business division and to the testing program. Gain working knowledge of the area of responsibilities and the core testing performed across Business Services Operations.


Partner with business unit colleagues/management and other operational risk areas to perform theme audits.


Communicate effectively with matrix environment to create a risk awareness culture.

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required,
7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
Valid Passport required
Travel required regularly within RBS Citizens Business Services Operations foot print states to review business units.
International travels required periodically throughout the year to countries were RBS Citizens Business Services Operations are performed.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381473]]> Tue, 01 Nov 2011 16:00:00 GMT 1919362-Providence-Corporate
Analysis of mail flow and infrastructure utilization including the architecting of future upgrades and enhancements to accommodate improvements within the system. New messaging related applications testing and implementation. Generate and present utilization reports of entire email infrastructure including utilization rates, server performance, and trend analysis


Maintain documentation on all implemented, certified, and proposed email technologies.  Architect Citizens Bank’s messaging architecture for growth, enhancements, and or mergers and acquisitions.

Exchange 2003 / 2010 support with respect to routing, SMTP, administration, security and operations.


Office Communications 2007 support with respect to administration, security and operations.


Provide Tier 3 support for the Wintel Operations Team on a 24x7 basis. High level troubleshooting of previously implemented technologies from companies such as RightFAX, BlackBerry, Trend Scanmail and IronMail. Daily monitoring of the Exchange environment event & backup logs, working with  problem tickets and escalation to the appropriate individuals.


Monitors Net IQ, SCOM for alerts and status. Provides technical guidance to junior team members. Serves as a mentor to other team members.
 

Qualifications

8 years of MS Exchange 2003 / 2010, Anti-virus, spam filtering


4 years of Office Communications server 2007


Excellent Customer Service and Communication skills


Excellent networking fundamentals.


Knowledge of supporting Exchange Clusters and Clariion Back-end SAN Storage


Strong knowledge of DNS and mail routing protocols


The ability to work in a unique network environment. HP Proliant, SAN experience preferred.


Strong experience with Active Directory and LDAP in large-scale production deployments is important.


Low-level mail systems troubleshooting and Exchange 2003 / 2010 support skills are a must.


Performance monitoring, troubleshooting, and tuning skills are very important.


Advanced Knowledge of Exchange operations and administration.


Extensive knowledge of Outlook 97, 98, 2000, XP, 2003, 2007 and 2010 versions.


Excellent working knowledge of Windows 2000, 2003 and 2008 Server


Familiarity with 3rd party connectivity products.


Blackberry Enterprise and Good Link technologies


Email Compliance technologies


Email Archiving technologies


Outlook Web Access 2003 / 2010 knowledge (Front-end / backend) configurations


Excellent communication and technical skills required


RightFax, IronMail, Exchange 2003 / 2010, Legato, Backend SAN technologies are all pluses


Certification for 2003 / 2010 – Messaging Required


4+ years of Enterprise Exchange design


Ability to work nights and weekends as needed


Exposure to 3rd party Exchange applications a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380459]]> Sun, 16 Oct 2011 16:00:00 GMT 1864185-Providence-Information-Technology
The Operational Risk Lead Developer provides software engineering expertise and oversight of the implementation of and enhancement to distributed information systems supporting the Operational Risk Management function at Citizens Financial Group (CFG).  More specifically, the Operational Risk Lead Develop is responsible for:


• Leading the micro-design, development and configuration efforts for assorted programs including the implementation of new platforms and their associated interfaces and data stores. 


• Designing, developing, and implementing in accordance with internal and industry best practices through a process of review and approval of functional specifications, system design documents, code reviews and test documentation. 


• Functioning independently, or as a team member, and having effective communication and interpersonal skills.


• Maintaining ongoing technical expertise related to Operational Risk platforms.


• Providing thorough and accurate responses to technical inquiries from business owners, colleagues, IT auditors and examiners.


• Defining deliverables for internal and contract development resources.


• Overseeing the quality, scope and timeline of SDLC activities.


• Mentoring junior team members.


• Proactively identifying and addressing data quality issues and gaps to ensure integrity of analytical results.


• Working with other Application Support teams to resolve issues that may impact optimal performance of an application.


• Developing code that can be reused or modeled after by other team members.


• Participating in assigned tasks related to Testing and QA.
 

Qualifications

8+ years of application development experience with a minimum of 3 years in a Technical Lead, Lead Developer or Solution Architect role.


Demonstrated in-depth understanding of all components in a typical distributed application.


Distributed application development experience on a .Net or Java platform including web services and XML.


Experience leveraging ORACLE database technologies in a high transaction volume environment.


Experience developing complex PL/SQL queries, functions, and  procedures


Working knowledge of UNIX and Windows Server 2008 operating systems as related to application security and basic troubleshooting.


In depth understand of Business Intelligence, ETL, and Data Warehousing


Experience developing management reports on a enterprise reporting platform such as SSRS, Crystal Reports, Cognos or Oracle BI.


Utilizes version management utilities such as PVCS, VSS, CVS to maintain code and comply with SCM principles and policies


Familiarity with basic networking concepts including IP configuration, firewalls, routing etc.


Able to prioritize and drive individual and team efforts in a fast-paced environment.


Must be able to confidently and clearly communicate with and present to technical and business colleagues.


Knowledge of server, database and query tuning and optimization is a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
381096]]> Sun, 16 Oct 2011 16:00:00 GMT 1864179-Providence-Corporate
The Senior WebSphere Administrator will be responsible for the Design, Customization, and Implementation of robust, secure, scalable WebSphere Application Server systems on AIX, Linux, Solaris and Windows platforms.


 


Responsibilities/Duties:


Integrate simple to moderately complex Java/JEE, WebSphere applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include WebSphere Application Server installation, configuration, EAR file and code deployment, database connectivity, and WebServer (IIS, IBM HTTP) configuration.


Provide tier 3 support for applications


Has input into department policies and procedures

Maintains status of project responsibilities


Facilitates in planning, estimating, and reviewing tasks for application based activities


Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects


Must participate actively in weekly project meetings and provide input/task updates to project team.


Able to develop a mid-size project plan with low to moderate impact projects using standard project management software


Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the  team, working well with CSG teams and external group teams


Enhances team productivity by helping others

Formulate and enforce application deployment and integration standards

Writes conclusive e-mails when resolving issues with the user community.


Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system.


On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)


Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.)

Uses fact finding techniques and analytic tools to identify problems


Takes a systematic approach to problem solving


Looks beneath the surface to identify root cause


Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require


Takes personal ownership for problems, and follows through to ensure that solutions meet needs.


Effectively documents solutions


Ensures knowledge transfer to work group/project peers
 

Qualifications

The Senior WebSphere Administrator should have the following qualifications:

Typical Minimum Education: Bachelor’s Degree or equivalent


Typical Minimum Experience:  Minimum 3 years experience

Technical: 


Solid understanding of the following technologies: Windows 2003 Server, Windows XP Professional, Windows 7, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft SQL Server 2005, Version management – PVCS, CVS, VSS.


A firm understanding of web application coding utilizing Java, JEE, and WebServices.


Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.


Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.


Highly proficient with Microsoft Office Tools.


Assist with hardware design and topology.


 
Participate in technical test plan creation, technical testing (DR test, unit tests)


Document Citizens’ specific application deployment and configurations


Create change control to put applications into production


Conduct project turnover to support teams


Provide third-tier support to support teams after project completion


Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.


 
Experienced with installation of WAS Network Deployment or Base 6.X/7.X, cluster creation, installation of IBM HTTP Server, WebSphere fixpack deployments, Oracle driver installation, JDBC configuration.


Create Visio architecture diagram showing all major components.


Setup and debug web server and plug-in configurations.


Ability to perform WAS troubleshooting, security and performance tuning.


Deploy application code (major releases, fixes, patches) as documented by vendor


Application specific configuration changes


Troubleshoot application related issues with the help of vendor


 
Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.


Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.


Experience with Web Services, SOAP and XML


Experience with build and deployment automation


Excellent written and verbal communication skills and demonstrated ability to mentor others.


Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred

Knowledge: 


Full life-cycle implementation experience (requirements, design, implementation, integration, testing).


Experience with the setup, management, security, and optimization of IBM WebSphere Application server and web servers on AIX, LINUX, and Windows servers.


Good understanding of RDBMS systems such as Oracle, Microsoft SQL Server, DB2.


Experience of IBM MQ and IBM Message Broker Administration on AIX, LINUX, Windows servers is add on plus.


DataPower Appliance Administration, WSRR knowledge is an add-on plus.


SharePoint 2007 Administration experience is an add-on plus.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380910]]> Tue, 11 Oct 2011 16:00:00 GMT 1855953-Providence-Information-Technology
Provides technical direction to team of database administrators responsible for deploying and managing physical databases.


Responsible for overall physical database structure for assigned databases.


Establishes performance tuning criteria and methods.


Reviews database performance statistics and direct improvements.


Maintains relationship with DBMS vendor and process of implementing upgrades.


Ensure high availability and reliability of all enterprise databases


Able to review metric reports and take appropriate action


Responsible for world class availability of complex applications for the CFG Business.


Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions.


Responsible for Quality metrics related to Application availability and performance.


Has strong verbal and written communication skills.


Responsible for Technical leadership and oversight for a moderate to large group of complex Application Systems.


Has an understanding of the technologies and skills required of the team to ensure accurate time and cost estimates and implementations for new and enhancement to existing applications.


Assigns resources to technical tasks and directs and reports on activities of the team.


Coordinates technical activities across several technology areas that are utilized by the Applications.


Is a mentor for team members and other technology teams as well.


Responsible for adherence of the Application team to follow department and corporate policies and procedures.


Provides leadership and direction in setting and administering department policies and procedures


Responsible for evaluation of performance of the team members.


Responsible for setting objectives and development plans for team members.


Responsible for various personnel actions (i.e. hiring; promotions; terminations; development action plans)


Has a good understanding of financial goals and challenges.


Makes recommendations to support these financial goals and challenges both within the technology team and across Enterprise Technology Services.


Supports application related projects by evaluating risks and implementing preventative measures and escalating as needed.


Able to prepare implementation plan and contingency plan for supported applications for moderate to large impact projects.


Can assume the role of Technical Project or Program Team Lead, as needed.


Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.


Is a point of technology escalation for complex implementations.
 

Qualifications

Typical Minimum Experience: 


• Minimum 7 year experience


• Minimum 5 years experience in architecting, installing and configuring DR and HA solutions

Knowledge: 


• Clear understanding of RDBMS fundamentals


• Banking or financial reporting experience helpful.


• Managerial skills

Technical: 


• Experience required in one of the following; DataComm, DB2 Mainframe v8, DB2 UDB v9, Oracle 10/11g, SQL 2005


• Hold certifications in one or more of the required database management systems.


• Experience required in one of the following; Windows, UNIX (AIX, Solaris, Linux), z/OS


• Strong SQL skills


• Experience using database monitoring tools.


• Expertise in backup/recovery/fail-over methods and best practices


• Experience scripting in UNIX required


• High Availability systems and Disaster Recovery experience


• Database replication knowledge


• Database security implementation and auditing experience


• Full lifecycle experience in software development environment


• Experience managing large (>1TB) database
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380903]]> Tue, 11 Oct 2011 16:00:00 GMT 1855970-Providence-Corporate
Join Us for a new opportunity in great technology area and work with some of the best folks in the business! Join a team that is leading the peer segments in retail banking channels. 

RBS Citizens’ Technology Services America division is looking for a talented and highly motivated individual for a Senior MQ, Message Broker, Datapower Administrator to support the Middleware projects. 

Primary Function:


The Senior MQ, Message Broker and Datapower Administrator will be responsible for the Design, Customization, Implementation and support of robust, secure, scalable Middleware systems on AIX, Linux, Solaris and Windows platforms. This position also has potential for leadership role in the team and manage MQ, Message Broker and Datapower Administrators under them.


 


Responsibilities/Duties:


Integrate simple to moderately complex MQ, Message Broker, Datapower Java/JEE, WebServices applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include MQ Message Broker install, queue configuration, Datapower configuration, broker configuration, EAR and BAR file deployment, database connectivity, and troubleshooting.

Provide PROD On-Call support for applications once they go-live.


Has input into department policies and procedures

Maintains status of project responsibilities


Facilitates in planning, estimating, and reviewing tasks for application based activities


Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects


Must participate actively in weekly project meetings and provide input/task updates to project team.


Able to develop a mid-size project plan with low to moderate impact projects using standard project management software


Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the  team, working well with CSG teams and external group teams


Enhances team productivity by helping others

Formulate and enforce application deployment and integration standards

Writes conclusive e-mails when resolving issues with the user community.


Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology). Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.) . Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving


Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Delivers the performance that colleagues require. Takes personal ownership for problems, and follows through to ensure that solutions meet needs. Effectively documents solutions. Ensures knowledge transfer to work group/project peers
 

Qualifications

The Senior MQ, Message Broker, Datapower Administrator should have the following qualifications:

Typical Minimum Education:  Bachelor’s Degree or equivalent


Typical Minimum Experience:  Minimum 5 years experience

Technical: 


Solid understanding of the following technologies: WebSphere MQ 6.0, WebSphere MQ 7.0, Message Broker 6.0, Message Broker 6.1, Message Broker 7.0, Datapower XI50, Message Broker Toolkit, SSL, AIX, Linux, Solaris, Windows 2000 Server, Windows 2003 Server, Windows XP Professional, FTP, SMTP, Version management – PVCS, CVS, VSS.


A firm understanding of web application coding utilizing Java, JEE, and WebServices.


Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.


Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.


Highly proficient with Microsoft Office Tools.


Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.


Experienced in MQ, Message Broker Installation, configuration, upgrades


Experienced in queue cluster set up, configuration and management, configuring data sources, repositories, system and server log analysis and trouble shooting, performance tuning, security management, DQE and MQ cluster configuration, MQ Error log and FDC analysis and troubleshooting, Security management (including SSL), Message Broker Flow Deployments, EAR and BAR file deployments.


Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.


Experience with a testing tools such as RFHUTIL, JUnit, Load Runner, SOAP UI, and XMLSPY.


DataPower Appliance Administration is required.


WSRR knowledge is an add-on plus.


Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.


Experience with Web Services, SOAP and XML


Experience with build and deployment automation


Excellent written and verbal communication skills and demonstrated ability to mentor others.


Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred

Knowledge: 


Full life-cycle implementation experience (requirements, design, implementation, integration, testing).


Experience with the setup, management, security, and optimization of IBM MQ and IBM Message Broker on AIX, LINUX, Windows servers.


Good understanding of RDBMS systems such as Oracle, Microsoft SQL Server, DB2.


WebSphere Application Server 6.1/7.0 Administration skills is an add on plus.


HTTP WebServer Administration is also an add on plus.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380909]]> Tue, 11 Oct 2011 16:00:00 GMT 1855950-Providence-Corporate
Join Us for a new opportunity in a great technology area and work with some of the best folks in the business! Join a team that is leading the peer segments in retail banking channels. 

RBS Citizens’ Technology Services America division is looking for a talented and highly motivated individual for a Senior MQ, Message Broker, Datapower Administrator to support the implementation of various middleware applications. 

Primary Function:


The Senior MQ, Message Broker and Datapower Administrator will be responsible for the Design, Customization, Implementation and support of robust, secure, scalable Middleware systems on AIX, Linux, Solaris and Windows platforms.


 


Responsibilities/Duties:


Integrate simple to moderately complex MQ, Message Broker, Datapower, Java/J2EE, WebServices applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include MQ Message Broker install, queue configuration, Datapower configuration, broker configuration, EAR and BAR file deployment, database connectivity, and troubleshooting.

Provide PROD On-Call support for applications once they go-live.


Has input into department policies and procedures

Maintains status of project responsibilities


Facilitates in planning, estimating, and reviewing tasks for application based activities


Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects


Must participate actively in weekly project meetings and provide input/task updates to project team.


Able to develop a mid-size project plan with low to moderate impact projects using standard project management software


Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the  team, working well with CSG teams and external group teams


Enhances team productivity by helping others

Formulate and enforce application deployment and integration standards

Writes conclusive e-mails when resolving issues with the user community.


Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system.


On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)


Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.)

Uses fact finding techniques and analytic tools to identify problems


Takes a systematic approach to problem solving


Looks beneath the surface to identify root cause


Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require


Takes personal ownership for problems, and follows through to ensure that solutions meet needs.


Effectively documents solutions


Ensures knowledge transfer to work group/project peers
 

Qualifications

The Senior MQ, Message Broker, Datapower Administrator will have the following qualifications:

Typical Minimum Education:  Bachelor’s Degree or equivalent


Typical Minimum Experience:  Minimum 5 years experience

Technical: 


• Solid understanding of the following technologies: WebSphere MQ 6.0, WebSphere MQ 7.0, Message Broker 6.0, Message Broker 6.1, Message Broker 7.0, Datapower XI50, Message Broker Toolkit, SSL, AIX, Linux, Solaris, Windows 2000 Server, Windows 2003 Server, Windows XP Professional, FTP, SMTP, Version management – PVCS, CVS, VSS.


• A firm understanding of web application coding utilizing Java, J2EE, and WebServices.


• Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.


• Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.


• Highly proficient with Microsoft Office Tools.


• Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.


• Experienced in MQ, Message Broker Installation, configuration, upgrades


• Experienced in queue cluster set up, configuration and management, configuring data sources, repositories, system and server log analysis and trouble shooting, performance tuning, security management, DQE and MQ cluster configuration, MQ Error log and FDC analysis and troubleshooting, Security management (including SSL), Message Broker Flow Deployments, EAR and BAR file deployments.


• Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.


• Experience with a testing tools such as RFHUTIL, JUnit, Load Runner, SOAP UI, and XMLSPY.


• DataPower Appliance Administration is required.


• WSRR knowledge is an add-on plus.


• Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.


• Experience with Web Services, SOAP and XML


• Experience with build and deployment automation


• Excellent written and verbal communication skills and demonstrated ability to mentor others.


• Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred

Knowledge: 


• Full life-cycle implementation experience (requirements, design, implementation, integration, testing).


• Experience with the setup, management, security, and optimization of IBM MQ and IBM Message Broker on AIX, LINUX, Windows servers.


• Good understanding of RDBMS systems such as Oracle, Microsoft SQL Server, DB2.


• WebSphere Application Server 6.1/7.0 Administration skills is an add on plus.


• HTTP WebServer Administration is also an add on plus.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380906]]> Tue, 11 Oct 2011 16:00:00 GMT 1855933-Providence-Sales-and-Service
As a Senior Support Architect you will be responsible for providing direction and architecture guidance to build an enterprise wide data warehouse project.  The individual will be also responsible for supporting the full ETL project lifecycle pre and post production.  The roles will help to identify opportunities for employing best practices in data, identifying aligned strategies for the delivery of data warehouse, and delivering systems integration to improve operational efficiencies in the organization while building agility into the portfolio of solutions.

The Senior Support Architect will also become the subject matter expert on various projects in which he or she is the support lead. The individual will be working closely with ETL developers, project managers, and database administrators.

• Provide ETL architecture guidance for solutions that take into the value of performance, scalability, operability, jobs optimization, restartability, and auditability


• Adhere to problem management practices that focus on root cause analysis and prevention of future problems


• Provide 24 x 7 support with rotating on-call duties after hours within predetermined and agreed upon Service Level Agreements (SLA’s)


• Work with other Application Support teams to resolve issues that may impact optimal performance of an application


• Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.


• Able to monitor, measure, and optimize application performance


• Assist in administering multiple ETL tools including DataStage and iWAY ETL Manager


• Perform code migrations according to SCM policies


• Review design and architecture documents and provide ETL development teams with input on sound architecture and design principles (such as restartability, purging, etc)


• Recognizing and performing internal enhancements and optimizations (i.e. Automation, scripting, etc)


• Ability to perform other Ad-Hoc requests by management


• Proactively maintain and address capacity management issues


• Coordinate and develop process automation/job scheduling using the Autosys scheduler


• Perform defect analysis


• Identify risk areas and implement preventative measures


.Defines the system, technical, and application architectures and, in some instances, the business system architecture for major areas of development

Technical Knowledge:


• Experience with data warehouse and ETL design, development, best practices, and support methodologies


• Experience with DataStage (version 8 preferred)


. Knowledge of SDLC and structured project management methodologies


• Experience with iWAY ETL Manager 7.14+ or other ETL applications


• Mainframe experience desired (JCL, FOCUS, etc)


• Clear understanding of RDBMS and SQL fundamentals


• Experience with Oracle, SQL Server, and DB2


• Experience with Shell scripting (bash/kornshell)


• Understanding of Data Mapping and Modeling preferred


• Ability to perform end-to-end troubleshooting of ETL jobs


• Unix/Linux end user skills


• Experience with Visio and PowerPoint


• Ability to write clear documentation of operating procedures


• Extremely detail-oriented and able to follow clear methodologies for troubleshooting and support.


• Meet with and report status to management team on a regular basis 


• Recognizes the need to escalate problems to a higher level


• Takes personal ownership for problems-follows through to ensure that solutions meet needs.


• Effectively documents solutions


• Demonstrates critical thinking


• Identifies and analyses improvement opportunities


• Troubleshoots and effectively resolves difficult or unusual problems.


• Effective in solving problems in a team environment
 

Qualifications

QUALIFICATIONS:


• Bachelor’s degree in Computer Science or related discipline


• Minimum of 5 years of IT architectural design and development required, including demonstrated experience in enterprise architecture and information architecture


• Minimum 5 years of experience in the application of data warehouse, data mart and ETL architecture and technologies


• Exceptional problem solving skills.


• Strong written and oral communication skills.


• Banking or financial reporting experience helpful.


• Ability to multi-task, set priorities and maintain delivery timelines
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380811]]> Tue, 11 Oct 2011 16:00:00 GMT 1855948-Providence-Corporate
Responsible for the detailed definitions of Application / Data Architecture for elements* of Citizens Financial Group within the overall RBS Group Architecture , used to underpin and influence the strategic direction of Technology Services, CFG and the Group;


Understands the business needs and direction of one or more businesses and defines the resulting IT implications


Understands the broad goals and challenges for our businesses and uses that to influence the architectures, as well as shape back into the strategies for elements* of Technology Services and business Divisions


Uses a combination of techniques to undertake the detailed definition of the architecture including strategies, as-is assessments, program assessments, sustainability analysis, targets, roadmaps and briefings


Defines target application / data architectures for elements* of the architecture, that align with the needs of the Group, the business divisions, Security & Risk and Technology Services


Broad understanding of how applications are constructed (e.g. fabric, security, patterns & layers) and uses that to affect the overall shape and approach to the application architecture


Is a domain expert and key contact from S&A, for elements* of the Group and / or Divisional Architectures


Authors architectural policies on behalf of the Group


Acts as the key strategy contact for certain suppliers and interacts with and influences these suppliers to support the Group’s Strategies and Architectures


Provides strategic insight into IT industry developments and trends to influence Divisional, Group and Technology Services’ strategy.


Manages S&A initiatives to achieve the above which are aligned with departmental priorities engaging with peers and Senior/Executive Managers within the business, S&A and Technology Services.


*elements – subsets of the architecture – e.g. may be by business unit, business process, channel or a smaller component dependent on knowledge and experience.

Key outputs include strategies, as-is assessments, programme assessments, sustainability analysis, targets, roadmaps, data warehouse definitions and data migration roadmap strategies


Working in partnership across S&A and Technology Services and working with the Business to gain agreement to the proposed Architectural Strategies and supporting Target Architectures and Roadmaps resulting in


Inclusion of strategic components in programme / project designs or agreed as standalone strategic investments


General direction of change for all aspects of IT systems through BAU, follow the architectures


Strategic choices made as part of product selections


Identification of common components which are then appropriately designed and re-used

Qualifications

Requires specific areas of domain expertise within Application or Data Architecture


Requires a broad and deep understanding of technology architecture and high level design across a range of technologies


Requires a broad knowledge of the Banking and Finance sector and has the ability to identify patterns, inter-relationships and opportunities in order to shape Architectural Strategies, Architectural Policies and Target Architectures.


Requires a broad knowledge of the IT industry, how other sectors leverage IT, and has the ability to understand emerging technologies and trends and how they affect the shape of Architectural Strategies, Architectural Policies and Target Architectures


Will be able to make a significant contribution to opportunity and business case development


Will have an understanding of the technology cost drivers within any solution


Experience of working in a senior high level design or architecture role in application / data within a large scale, complex IT organisation


Experience of research, development and implementing new technologies


Knowledge and understanding of Industry Standards


Architecture Principles, Methods and Tools


Solutions Modelling


Business Modelling


Business Process Design


Application Design


User Interfaces


An appreciation of the interaction and relationship between applications and the underlying infrastructure


An appreciation of the methods of securing applications and ensuring security between applications


Data Design


Data Manipulation Tools (e.g. for MI)


Data Platforms


Data Management


Standards relating to data (e.g. data protection)


Industry standard application security techniques


Authorization and Authentication technologies


Minimising Operational Security Risk


Securing application Data

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
368210]]> Wed, 25 Aug 2010 16:00:00 GMT 876953-Providence-Corporate