http://cfgcareers.com/danbury-bridgeport/product-support-jobs en
Lead complex business analysis to support Business Development and Analytics and its business partners. Must Design, propose and execute complex analysis using business intelligence and data mining techniques under minimal supervision of a Business Manager.



Lead issue specific analysis as part of a larger business problem.

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested. Detail analysis and flow of report to be executed by other analysts in the team

Define timelines, deliverables, and tasks for different analysts and colleagues in the project team.

Communicate results in visual appealing format, provide interpretation and next steps of the analysis.

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistic or quantitative analysis for CF portfolio and acquisitions Key Performance Indicators; as well as supporting marketing initiatives

Create analysis using multi-dimensional database analytics tools

Retrieve and organize data relevant to analysis on hand

Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets

Measure and evaluate opportunities or risks around measuring programs such as response, retention, loyalty, etc (Direct Mail, TV, Radio, or Digital Channels)

Contributes to create requirements for data warehousing and Database Development

Develop statistical , financial and operations research solutions for business problems

Deliver results in presentation ready format using MS Office or other presentation software

Create business actionable hypothesis for specific issues, check prior knowledge acceptance with customers and communicate with key stakeholders

Review and assure accuracy, consistency and theoretical soundness of analysis performed by other analysts or customers

Uses descriptive profiling and exploratory data mining; to create advanced analytics solutions leveraging statistical and financial modeling

Execute statistical, Operations Research, or other advanced data manipulation designed by Lead Analyst.

Develop segmentation, decision tree, survival analysis, marketing affinity, multivariate statistical Modeling, clustering and experimental design techniques

Provide advice and technical support all issues related to implementation and automation. Analyze process performance and recommend enhancements

Prioritize tasks and multi-task to deliver on time multiple projects

Support strategic planning efforts by providing thought leadership and analysis

Describe business problem, sample and bias issues, deliverable time frame and database implications analysis required.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required


Qualifications

Bachelor Degree in Statistics, Computer Sciences, Social Sciences (quantitative concentration), Business Management, Finance or related required

MBA preferred

5-7 years Financial Services - Conducting quantitative, financial or business analysis, Data acquisition, manipulation and storage; data testing and validation.

5 years Technology and Consulting - Solutions development and Technology services

4 years Quantitative concentration - Data mining, profiling and reporting

1 year Management Experience - Some mentoring/management experience desired

Ability to lead small teams of customers and colleagues. Divide large business problems into smaller issues, propose hypotheses and analyses to disprove or approve them. Allocate analysis to other team members.

Financial analysis, including strong understanding of P&L, profitability drivers, allocations, activity based costs.

Communication Skills: ability to present complicated analytical material in a concise and compelling manner to C-level managers

Experience with SQL (various flavors)

Strong desktop computer skills including spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)

Proven skills in data extraction, manipulation and presentation

Attention to detail and critical thinking skills.

Ability to prioritize and multi-task effectively

Experience developing reports

Ability to translate data into information

Creativity; able to articulate ideas and concepts in visually interesting and persuasive ways



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386428]]> Wed, 09 May 2012 16:00:00 GMT 2424947-Danbury-Bridgeport-Corporate
Research, define and document business problems.  Uses scientific approach to interview stakeholders, analyze business issues and propose solutions using data mining and modeling techniques. Carefully plan execution and business impact of quantitative of Customer Segmentation and Marketing Experimental designs.  Create, maintain and enhance relationship with internal customers to achieve implementation goals of marketing program experimental design, source new analysis and draft plans to improve their business.  Listen, summarize and propose analysis to seek actionable solutions. Provide individual contribution to Experimental analysis using data mining tools Manages the overall process of segment, program and business profitability, including trend diagnostics, identification of root causes of forecast deviation and action plan development.
 Analyzes business customer segment performance detailing and documenting profiles, customer response and behaviors towards services and promotions offered by retail bank and loan products.  Develop and delivers presentations of key finding regarding program profit dynamics to senior management.
Creates custom coding and data pulls using SAS and SQL to provide strategic evaluation of marketing campaigns, portfolio management and customer.
 

Qualifications

Master degree in quantitative areas or equivalent work experience.  PhD a plus.
Individual contributor, proven leadership, delivery focus record.
5+ years relevant experience in marketing business analysis, risk or strong quantitative area.
Banking experience preferred
Exceptional problem solving and analytical skills
Excellent written, verbal and presentation skills are needed to communicate complex information to
senior management. Excellent influencing and negotiation skills and the ability to present issues in a
persuasive manner.
Excellent PC and application skills are required, including SAS, SQL, word processing, spreadsheets
(Excel), presentation and standard industry and internal software. Ability to learn additional
applications as needed.
Ability to work within a team structure and share knowledge and skills.
Theoretical and practical expertise in analysis and data mining concepts and techniques.
Excellent ability to evaluate, analyze and quantify the financial impact of the issues involved.
Excellent project management, analytical and research skills with a demonstrated ability to manage
projects from inception through completion
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386151]]> Wed, 02 May 2012 16:00:00 GMT 2406316-Danbury-Bridgeport-Marketing
The ISS Info Delivery BA/PM partners with business users, technical teams, Risk Management, and external vendor partners to deliver business intelligence applications that add business value and promote end user effectiveness.  The BA/PM works on projects ranging from self-directed departmental solutions to larger efforts involving multiple departments.  In the largest projects, the BA/PM represents the business intelligence / data warehouse environment as part of a larger team delivering bank-wide initiatives.

1) Business Liaison / Work Intake



Perform work intake role within a larger data warehousing and business intelligence team, supporting a wide range of marketing and retail and business banking functions.   Evaluate incoming requests provided from internal customer and business areas, and work with business liaisons to determine priority, level of effort, potential technology solutions, resource and skill needs.

Negotiate and set expectations with business sponsors with regard to project scope, requested delivery dates, working with the development teams on resource availability.

Represent data warehousing/business intelligence team at recurring business meetings.

Perform business analysis needed to correctly scope the work effort and complete project deliverables for initial engagement and planning stages of the project.  Identify any missing stakeholders through interviews.

Acquire in-depth knowledge of the information needs for multiple business areas such as Marketing, Risk, and Operations, in order to effectively translate business needs into functional specifications used by internal and external software developers.

2) Project Management



Develop and maintain project plans; lead small to medium-sized projects and/or sub-projects to coordinate completion of project deliverables and achieve implementation of data warehouse solutions.

Manage and track project risks, action items, issues, key decisions, and coordinate issue resolution.  Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Coordinate and facilitate regular project meetings, developing meeting agendas, minutes, and other appropriate materials.

Collect and validate sign-offs on all project deliverables.

Track status of all deliverables and requirements.

Recognizes the need to escalate problems to a higher level.

Persuades client to utilize long-term solution for short-term problems.

3) Business Analysis / Requirements Gathering



Schedule, lead and document interviews with all the stakeholders and document how the project impacts them and what their needs, concerns and impact is for the project to flush out their requirements. Captures risks and concerns during requirements sessions.

Facilitate design meetings and requirements gathering sessions.

Understand the various components of the data warehouse environment so as to guide decision-making regarding design options and tradeoffs.

Create and fully document high level and very detailed requirements, specifications, business process flows for current and future state business process.

Develop process models, diagrams, and other business detailed requirements documents.

Document business, technical, security, risk, standards, and other requirements as applicable.

Documents functional and technical specs, including documentation of complex business rules.

Create and maintain system documentation including metadata, mapping files, end user documentation, and production turnover documentation.

4) Testing



Understand both business and technical considerations and dependencies for testing business intelligence / data warehouse solutions.

Facilitate process of obtaining test files from data providers and providing test files to downstream recipients, in compliance with information security requirements and using standard secure file transmission techniques.

Coordinate with data warehouse developers to manage test data loads and creation of test reports, dashboards, extracts, or other output files.

Create use cases, test cases, and test scripts for each requirement showing how you will know if the requirement was met (success criteria for all requirements.)

Lead testing efforts for software components and BI solutions through multiple test environments and using standard testing tools.

Engage business users to participate in testing and data validation efforts.

As needed, perform independent ad hoc data and report validation to confirm desired functionality.

Track and communicate testing / validation issues and assist team in identifying root causes.

Document test results following standard methodology and templates.

5) Implementation



Understand both business and technical considerations and dependencies for implementing business intelligence / data warehouse solutions.

Participates in defining and/or executing implementation plans, contingency plans, testing, problem reporting, and other implementation tasks.

Create production implementation requests in ticketing system and manage approval and execution thereof.

Ensure implementation is timed and sequenced so as to minimize disruption to business users and maximize business value of implemented solution.

Coordinate effective production turnover of solutions being implemented, including knowledge transfer sessions and appropriate documentation.

Facilitate planning and execution of user training and communication on new or modified functionality within the data warehouse environment.

 Occasional travel to regional offices and vendor sites (RI, MA) may be required.
 

Qualifications

Minimum 5 years experience as a business systems analyst, at least 3 years with data warehouse or business intelligence environments.

Partnership mentality; Strong collaboration and facilitation skills; works well within a matrixed team environment.

Proven ability to lead small teams and coordinate to achieve business goals.

Ability to successfully multi-task and manage large volumes of information.

Highly organized and detail oriented

Quick learner; ability to self-direct; seeks out appropriate guidance when needed

Strong technical skills in all aspects of the data warehouse environment to allow active participation in detailed technical conversations and design sessions

Strong knowledge of relational databases, relational and data warehouse design concepts, and use of SQL for database querying.

Knowledge of and proven experience in following various software development and project lifecycle methodologies.

Experience developing project plans in MS Project and executing against developed plans, leveraging project tracking facilities of MS Project.

Experience leading project teams and managing projects, including issue and risk identification and resolution, project status reporting and distribution of other project communications, project meeting facilitation.

Exceptional written and verbal communications and client management skills.

Must know standard MS Office Suite including Visio, Access, and Excel advanced functions.

Adheres to department and corporate policies and procedures

College degree required; Business or Computer Science courses preferred.

Knowledge of Financial Services industry is a plus.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384861]]> Tue, 27 Mar 2012 16:00:00 GMT 2305697-Danbury-Bridgeport-Product-Support
This position will be responsible for the end-to-end design, development, and delivery of complete business intelligence solutions to support the Consumer Banking area.
 Candidates should possess the following skill set:



Knowledge of Transact-SQL and SAS as a reporting tool

Experience in addressing query performance and modifying application code to remedy performance problems

Experience developing reporting components (models, scheduling) using Microsoft Reporting Services Product Suite for Self Service

Experience in analyzing and interpreting information requirements and designing reports

Test case design, performing testing and validation of logic and financial metrics

Coding to departmental standards

Presenting and reviewing work with peers and business line personnel

Experience resolving data quality assurance issues in connection with information delivery and development tasks

Demonstrated experience in using relational data architecture and reporting tools to design and develop reports to meet specifications.

Communicate directly with other data warehouse team members including business analysts, data modelers, business clients and warehouse developers to confirm requirements and clarify business rules as they are converted into application code

Review business requirement and project initiation documents and personally author functional and/or technical specifications as required

Act as project lead to develop reporting solutions for a wide variety of business intelligence and operational data warehouse projects

Contribute to project plans and provide status updates or task estimates to project manager(s) leading warehouse development projects

Take ownership of assigned project issues and coordinate through to resolution

Communicate proactively and frequently with all project team members throughout the project lifecycle

 Beneficial or plus experience



Knowledge of data warehouse architectural concepts along with data warehouse production support experience

Knowledge of Credit Card or Retail Financial Services industry

Experience with generating or using summary data for integration with OLAP tools


Qualifications

 



Minimum of 3-5 years as a Business Intelligence report developer

Familiarity with Version management – PVCS, MS Source Safe, CVS, Perforce

Proficient understanding of Microsoft Office Products

Bachelor Degree required


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384558]]> Sun, 18 Mar 2012 16:00:00 GMT 2276341-Danbury-Bridgeport-Product-Support
This position will interface (directly and indirectly) with internal Business Development and Analytics partners, all functional areas of the bank and lines of business (products and channels) in order to develop tactics that capitalize on business opportunities. These tactics will most often take the form of advanced analytic-based products (e.g., cluster solutions, predictive models, etc.) that fits into a larger business strategy. The tactics created by this role will lend themselves to marketplace implementation and financial quantification so that results and next-steps can be identified and reported. The incumbent also serves as a technical expert/consultant to ensure leading edge statistical techniques are properly employed and also provides day-to-day support and “consulting” regarding accurate strategy deployment and data manipulation.
Actively collaborate with peers and internal customers throughout the business to identify current and long-term/future strategic analytic opportunities, needs and potential means to attain them (including analytic techniques, data and software availability and training); assure compliance with RBS Group standards, especially with regards to analytic product development and validation.
Develop analytic solutions, associated strategies, methods for implementation/validation, and experimental designs to financially quantify marketplace results. Interface with business partners throughout the process to ensure the relevance, robustness and stability of the solution. Proactively inform the business of new potential opportunities that are discovered during the exploratory data analysis process. Strong focus on project management.
Develop presentations and communicate to peers and executives to relate complex concepts, information, and results in a way that can be easily understood and integrated into the business for direct value added application.
Monitor in-market strategies to quantify financial impact, and to determine the continued strength of the in-market solution.

Qualifications

Bachelor Degree required, Masters Degree in Business, Economics or Statistics preferred
Significant experience in financial services.  SAS programming.
7+ years experience - Advanced Statistical Techniques:   Specifically, techniques include:



Thorough Exploratory Data Analysis Skills (e.g., data extraction/mapping/assembly/cleansing, missing value imputation, variable transformation, spline derivation, variable derivation to yield increased predictive power, reject inference, general opportunity recognition through aberrant metric identification, etc.)

Build/Implementation/Testing Validation Skills (e.g., database/IT operations knowledge, design of experiments (with a focus on fractional factorial design), margin of error calculation at varying confidence intervals, K-folds cross validation, out-of-time studies, etc.)

Modeling Skills (e.g., K-Means, Hierarchical Clustering, GAM, OLS, (Polynomial) Logistic Regression, etc.)

3+ years knowledge of data infrastructure and policies, in conjunction with (governmental) regulatory and compliance knowledge (as it pertains to data usage in the financial services environment).
3+ years - Financial Knowledge:  All Decision Sciences products that are put into the market must be financially measured against business-as-usual strategies.  As a result, the ability to create/develop/evaluate pro formas based on line-of-business inputs and the information (lift) indicated by newly developed analytic-product-driven strategies, is necessary.  Additionally, the ability to translate executed experimental designs (market test results) into P&L statements that reflect incremental financial impact (in order to recommend strategy roll-out or specific-strategy revisions) is needed. 
5+ years - Communications and Consulting Skills:  Written and verbal ability to proactively and reactively communicate to all levels of the business (including both statistically-savvy and statistically unacquainted audiences).  Decision Sciences roles are highly-consultative.  As a result, strong communication and relationship-building skills are necessary to both secure projects and bring them to market.
7+ - Financial Services Industry Knowledge, and Business Knowledge:  Decision Sciences has projects across most functional areas (PDM, Operations, Risk, Marketing, etc.) and Lines of Business (HLS, Auto, Cards, Student, etc.).  To effectively partner with these groups, the Decision Sciences team member must be able to demonstrate deep knowledge of these areas to the representatives from these teams (…Decision Sciences team members can’t say that they are going to develop a solution and/or strategy for an area if they are seen as uninformed regarding that area).
Further, it is not enough to understand how to build a robust and stable analytic solution.  The Decision Sciences team member must know how to apply that solution in the marketplace to create a quantifiable financial gain.
5+ years - Project Management:  The ability to translate a detailed analytic project plan into action.  The ability to structure and manage tasks in conformance with a timeline that meets customer needs.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384385]]> Wed, 07 Mar 2012 14:00:00 GMT 2234916-Danbury-Bridgeport-Product-Support
Manage Teams performing advanced analysis of larger business problem utilizing statistical, operational research and data mining techniques.

Perform advanced financial analysis, collecting information to be used in a analytical context and delivered to requestor.

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested.  Detail analysis and flow of report to be executed by other analysts on the team.

Define timelines, deliverables, and tasks for different analysts and colleagues on the project team.

Communicate results in visually appealing and comprehendable format; provide interpretation and next steps of the analysis. 

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistical or quantitative analysis of CF portfolio and Key Performance Indicators, as well as supporting Marketing initiatives.

Create analysis using multi-dimensional database analytics tools.

Retrieve and organize data relevant to analysis on hand.

Review analysis plan and advanced technique fundamentals (in layman terms) with key stakeholders providing perspective and changes to accomplish technical and business goals.

Review and confirm accuracy, consistency and theoretical soundness of analysis performed by other analysts.

Use descriptive profiling and exploratory data mining to create advanced analytics solutions leveraging statistical and financial modeling.

Oversee execution of statistical, operations research, or other advanced data manipulation designed by Lead Analyst.

Drive analytical solution using segmentation, decision tree, survival analysis, marketing affinity, multivariate statistical modeling, clustering  and experimental design techniques. Measure and evaluate risk around marketing programs such as response, retention, loyalty, etc

Engage BDA and customer stakeholders on potential solutions to mission critical business problems, defining potential solutions or a framework to find an approach to solve them.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports.

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required. Present to senior leadership when appropriate on relevant projects.

Perform other job functions, when identified, in support of organizational goals.


Qualifications

Bachelor Degree in Statistics, Computer Sciences, Math, Social Sciences (quantitative concentration), Business Management required

Masters Degree in Statistics, Computer Sciences, Math, Social Sciences (quantitative concentration) preferred.

Able to present complicated analytical material in a concise and compelling manner to C-level managers. Also able to translate sophisticated statistical concepts into language that non-quantitative audiences can understand. 

Experience with SQL and mastery of SAS 

Strong desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint, Access). Able to create user interfaces as well as macros, modules, and functions.

Proven skills in data extraction, manipulation and presentation. Can identify new techniques for improving data processes.

Attention to detail and critical thinking skills. Must be thorough and meticulous in evaluating and vetting data.

Ability to prioritize and multi-task effectively simultaneously managing multiple projects with differing timelines and delegating tasks effectively.

Experience developing quantitative analyses to be presented to senior levels of the organization for use in making broad decisions.

Able to articulate ideas and concepts in visually interesting and persuasive ways with demonstrated results in educating clients and convincing them to accept recommendations.

Ability to lead teams of colleagues with varying skill sets and quantitative backgrounds.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384217]]> Wed, 07 Mar 2012 14:00:00 GMT 2234900-Danbury-Bridgeport-Product-Support