http://cfgcareers.com/dedham-jobs en
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.
The Change Agent on the Branch Transformation team will be responsible for planning, designing, implementing and sustaining branch transformation initiatives across the franchise.

The Change Agent will:



Build and Manage collaborative relationships with Senior leaders and Branch colleagues within the Markets and across other supporting business lines

Role-Model desired sales & service behaviors

Provide timely and actionable coaching feedback

Provide in-market support to positively impact Markets’ execution and results

Review scorecard and other relevant reporting to understand how Markets/Regions/Branches are performing, for coaching and accountability purposes

Promote an environment of continuous improvement through effective coaching and development; share knowledge and best practices to support continuous improvement

Leadership Accountabilities:



Stakeholder Management: Develop and maintain effective working relationships across the business so that these contribute to both effective coaching and execution as well as results consistent with a top-performing Regional Bank

Customer Service: Champion strong customer service behaviors and values with a focus on delivering a differentiated customer experience

Risk Management: Champion effective risk management

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to review, deliver and monitor change

Team Leadership: Foster an environment of cooperation and change

Process/Continuous Improvement: To initiate, support and embed a culture of continuous improvement through effective Change Management leadership.


Qualifications

Bachelor’s Degree preferred

3-5 years Branch Management experience or equivalent required, regional experience preferred

Knowledge of banking products and terminology

Successful completion of RBS Lean Assessment

Competent use of Microsoft Office applications to include Word, PowerPoint

Demonstrated, proven skills and abilities in: Coaching, Communication, Coaching, Analytical, Time Management, Leadership

Flexibility to work on a variety of activities

Ability to travel as necessary within the US

All candidates will also need to pass an internal assessment

Posting indicates Dedham, MA but there is potential flexibility with location (city/state).

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386510]]> Sun, 13 May 2012 16:00:00 GMT 2430001-Dedham-Administration
The Risk Manager will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
-Leadership Accountabilities:
Business Management & Planning: Implementation and delivery of business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.
-Customer Service:
Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded. Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.
-Stakeholder Management:
Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.
-Managing Change:
Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
-Team Leadership:
Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.
-Recruitment & Induction:
Identify hiring needs and make hiring decisions. Oversee the new hire orientation process for new team members.
-Team Development:
Create, plan and implement activities that will support the development of team members.
-Performance Management:
Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.
Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

-Excellent analytical skills
-Excellent writing and verbal skills
-Advanced knowledge of MS Word
-Advanced knowledge of MS Excel/PowerPoint
-In-depth knowledge of regulatory compliance requirements and risk management principles.
- In-depth knowledge of financial services industry
-Excellent interpersonal skills Knowledge of financial services industry
-Bachelor Degree required, Master’s degree preferred
-8 years, Analytical, Compliance, Risk, risk or audit experience.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386415]]> Wed, 09 May 2012 16:00:00 GMT 2425059-Dedham-Corporate
Primary Function: Manage non cross-sell customer communications and required customer notifications for the overall bank. Serve as the point person for all communication requests across all functional business lines. Liasion between internal business lines and external production partners to execute communication mailings in a fast-paced and dynamic corporate environment.
Position Accountabilities:



Partner with internal colleagues in Marketing, Commercial Banking, Incident Mangement, etc to ensure the Customer Communication channel is being optimized to support the Bank’s business goals and customer communication needs for non cross-sell messaging.

Spearhead implementation of Customer Communication initiatives.Use learnings to continue to improve and evolve the customer communication process to be increasingly more efficient and effective.

Manage relationships with outside partners to ensure that customer communication programs are executed on time, with high quality and within budget.

Draft all non cross-sell communications on brand, on strategy, and in compliance with regulatory guidelines.

Manage budgets for communication programs including expenses for outside agencies, consultants, internal departments, list creation, and out-of-pocket costs including data processing and postage.

Partner with vendors, Systems and Operations support areas to ensure all marketing initiatives are leveraging available technologies and are able to be supported on the backend.

Facilitate ongoing status meetings with internal and external partners to ensure all parties are in sync with and accountable for their deliverables to support customer communication marketing efforts.

Maintain an in-depth understanding of retail and business goals, priorities and challenges to maximize the impact of non cross-sell customer notifications.

Maintain in-depth knowledge of competitive offerings and campaigns tactics to ensure Citizens remains competitive in its use of the direct channel.



Qualifications

Education Requirements:
Bachelor’s Degree
Experience: 5 years written communications and project management experience; knowledge of direct mail a plus. Experience at a large corporation within the financial services industry preferred.
Technical Skills:



Excellent written, verbal and presentation skills, including copy and editing

Project management skills with a demonstrated ability to manage projects from inception through completion

Ability to manage multiple priorities at a time

Strong attention to detail and organizational skills

Ability to work well with a team



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386402]]> Tue, 08 May 2012 16:00:00 GMT 2425045-Dedham-Other
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20
Work Schedule: Varies, will include Saturday hours.

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386189]]> Sun, 06 May 2012 16:00:00 GMT 2415391-Dedham-Retail
Lead a team of high performing research directors.  The team is responsible for all market research activities across all lines of Business and functions within CFG - including the Consumer Bank (all Distribution Channels, Banking and Lending Product lines, for Personal, Wealth and Business Banking customers), Commercial & Corporate, Business Services, Marketing, Branding & External Communications and HR. It also provides key customer metrics for Investor Relations and Group reporting.  The research and analytics provided by the Research Director and his/her team provide important strategic information for the organization and guides actions to improve the Customer Experience. Overall, the organization relies heavily on this function to offer thought leadership, consumer & customer insights, competitive threats and validated opportunities to help grow the business into a leading regional bank.
POSITION RESPONSIBILITIES:



Manage a team of 6 Market Research Directors and Research Managers with responsibilities to support & drive professional development and talent

Efficiently manage research budget of over $3M along with key research vendor partnerships.

Manage team to ensure projects are delivered on time and budget while maintaining data integrity/relevance and creating actionable reporting.

Inform Executive and Senior leadership decisions with insights to drive  key strategic initiatives and investments

Develop and present strategic research insights to Executive and Senior management.

Act as lead methodologist, maintaining a consistent research design and quality in all research initiatives across the franchise.

Maintain the integrity of Data & Research throughout all stages of Analysis and Reporting

Offer Thought Leadership in Customer Experience Measurements and new approaches to help uncover market opportunities and any potential threat to Citizens market position.


Qualifications

Bachelor's degree in Business, Marketing or related field required. MBA or Master’s degree in Marketing, Social Science or related field preferred.

15-20  years of strong market research and analytical skills, Vendor and Client side experience required

Extensive knowledge of qualitative and quantitative methods including statistical analysis required.

Strong, seasoned leadership skills (10+ years) with a strong track record of creating highly-effective teams with a ‘can do attitude’  

Expertise in issue identification, study design and high level strategic analysis.

Expert communicator and influencer at senior management and executive level

Established experience and track record of managing budgets

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386081]]> Wed, 02 May 2012 16:00:00 GMT 2406307-Dedham-Other
A well-rounded position, reporting to the Head of Commercial Marketing supporting all Commercial divisions.  This highly flexible person will have a broad background in banking, management, communications and project management. This person will also need excellent analytical and problem solving skills.

Specific functions include:



Provide thought leadership on Commercial Bank product positioning and packaging across all commercial segments. This includes positioning to client/prospect target audiences, as well as, to internal sales channels

Develop segment specific vertical market growth strategies including tactical execution with positive ROI.

Drive cross segment integration and execution for Commercial Bank Marketing Plan programs.

 

Qualifications

Working knowledge of commercial banking products and services with emphasis on cash management and foreign exchange.

Excellent presentation and communications skills, both written and verbal

Prior commercial financial services sales and marketing experience required, specific sales and marketing experience in commercial banking preferred

A comprehensive understanding of MS Office, Word, PowerPoint and Excel

Strong organizational skills & ability to prioritize

Emotional maturity

Sense of urgency

Ability to excel in a highly matrixed, large company environment

Education:       Bachelors Degree required, MBA preferred.
Experience:       5 + years commercial sales and marketing experience in the financial services industry.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385842]]> Wed, 25 Apr 2012 16:00:00 GMT 2384470-Dedham-Marketing
We are seeking an experienced and talented Senior Financial Analyst for report development, financial analysis and presentation to senior executive management.    This includes actual results, budget benchmarks and forecast analysis along with scenario planning and complex desktop modeling for our rapidly growing company.   



Responsible for all internal financial reporting and performance analysis at the senior executive business line management level.

Responsible in broad terms for identifying issues, risks and opportunities existing in the company’s financials, synchronizing the financial impacts and communicating the findings to senior and executive management.

Apply a comprehensive understanding of metrics to provide value-added analysis and high-impact recommendations to senior managers.

Develop and enhance mainframe and desktop-based reporting to support business planning and performance management. 

Conduct scenario planning and complex desktop modeling to support senior manager decision-making.

Provide comprehensive business analysis, decision support and financial guidance to senior managers.  Support budgeting, tracking, strategic planning and monthly forecasting.

 

Qualifications

MBA, CPA or CFA in Accounting or Finance required.  Or Bachelor in Finance or Accounting combined with demonstrated experience with a high level of Financial Analysis.

10+ years of high-impact work experience involving quantitative, financial or business analysis. 

Loan, deposit and interest margin management.  Balance sheet modeling desired.

Excellent analytical, accounting and spreadsheet skills.

Must be proficient in data manipulation, databases, Access & Excel with Hyperion Essbase knowledge preferred.  SQL and Oracle a plus.

Demonstrated leadership, organizational, communication and project management skills.

Flexible to work overtime as required.  Ability to travel as needed.

Superior written/verbal communications skills.

Ability to interactive independently with various levels of management. 

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385745]]> Thu, 19 Apr 2012 16:00:00 GMT 2367174-Dedham-Finance-Accounting-﹠-Audit
The main purpose of the role is to lead all internal communication efforts for retail banking. This includes the development, management and execution of a communications strategy that delivers world class internal communications and business support. Areas of responsibility include internal business line-specific communications, executive communications, and colleague engagement.  Through an internal communications infrastructure, retail colleagues are provided with the tools to support their success and deliver their financial plans and business objectives.  Experience in retail banking a must.
Lead internal communications strategy for business line executive and direct reports including development of internal and external executive presentations, talking points, etc.
Direct oversight of allinternal communications for business line delivered through a variety of integrated media (Video, audio, written publications, on-line, face-to-face) that aligns with the business line strategy, vision and mission.
Management of the business line Colleague Engagement initiatives from areas of focus development through action planning, reporting and communication through strong partnerships with the local leadership teams and various C&BB business lines.
Lead by example and educate internal colleagues on the business line. Provide updates on the business line to the team to ensure team is well educated and knowledgeable of the business line. Determine new processes and procedures to ensure continuous improvement.    
 

Qualifications

 



Degree in Communications or related field

5 plus years of Communications experience required

Strong project management skills and experience

At least 5 years of retail banking experience required

Good strategic, written and oral communication skills

Experience in developing and executing employee communications strategies and programs

Proven communication skills, with experience of influencing and negotiating at a Senior/Executive level

Ability to work on multiple projects with tight deadlines in a fast-paced changing environment

Outstanding interpersonal, teamwork and organizational skills

Flexibility to work on a variety of assignments

Strong business awareness and experience

Deep knowledge of the business lines and their impact to the organization

Significant experience with written communication methods

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385691]]> Wed, 18 Apr 2012 16:00:00 GMT 2365654-Dedham-Other
Primary function:


 
Manage the creation of print and digital merchandising campaigns in support of brand positioning and product marketing to a 1,400+ branch banking network.  Collaborate with other marketing team members and outside creative agencies to develop and execute timely and accurate merchandising campaigns to the field.  Responsibilities include project managing the creative development process from initial input briefings and creative presentations with the product marketing team and agency partners, through the printing, kitting, shipping and the ultimate installation of print merchandising, as well as the distribution of digital content via our Digital Communications Network (DCN).
Specifics:
Develop print and digital merchandising to support multiple product lines and marketing initiatives including consumer transacting, savings, home borrowing, investments, student banking, business banking, online & mobile banking, social media and new product innovations.  Plan and implement merchandising programs and campaigns that support business objectives for volume, revenue, customer acquisition, retention and satisfaction.
Work closely with Product Marketing, Retail Sales Support and Communications, Campaign Management, Creative Services, Advertising, Direct Marketing, Online/Mobile, Sponsorships, Corporate Affairs and other teams to ensure successful integration of programs. 
Support multiple initiatives to segment branch merchandising based on demographics, marketplace opportunities and business goals.  Use colleague and customer insights as well as business analytics to measure merchandising campaigns and effectiveness of print and digital materials against established objectives. Manage multiple agency partners and vendors.  Budget management and oversight responsibility.
 

Qualifications

Bachelor’s Degree in marketing, business administration, communications, or related field. 

5+ years experience within a marketing department or advertising/design agency with similar marketing communications experience. 

Ability to work independently, be a self-starter and manage oneself and others

Excellent organizational skills with the ability to prioritize multiple assignments in a fast paced and time sensitive environment.

Detail oriented with excellent written and verbal communications skills.

MS Office proficient.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385557]]> Tue, 17 Apr 2012 16:00:00 GMT 2362877-Dedham-Other
Community & Content Management



Manage the day-to-day activities of our social media presence to ensure a consistent and high quality consumer experience

Content calendar development, post writing and publication

Short and long range content planning in conjunction with a wide range of internal business partners

Community engagement/relationship building

Audience building

Listening and proactive identification of opportunities or emerging relevant trends or issues

Customer response/problem resolution

Evolution of response protocols

Working with marketing partners to achieve integrated marketing promotions

Coordinate with public relations professionals

Work with agency to ensure high quality, on time deliverables

Manage Facebook tab development and implementation

Reporting and distribution of results

S trategic Planning & Infrastructure



Establish and maintain processes and protocols to ensure smooth program evolution/growth; evolve these protocols based on in-market experience

Help define technology requirements to maintain social program integrity

Manage vendor relationships

Keep up with industry developments and bring new ideas to the table regularly

Contribute to strategic planning process, large scale campaigns and builds

Promote and socialize “social media” throughout the organization by running training sessions

 

Qualifications

Strong written and verbal communications

Versatile and experienced digital marketing professional who is a passionate advocate for and user of social media.

Demonstrated understanding of the opportunities presented by social media.

Previous hands-on experience as a community manager on both Facebook and Twitter, with both corporate and agency-side experience. 

Excellent project management skills.  

  Education/Experience:



Bachelor’s degree required; BA in Marketing/Online Marketing or related field preferred; MBA preferred.

Experience: 2-4 years in Social Media with 5 to 7 years in total web marketing or digital strategy

Previous financial services experience preferred

Previous brand community management experience required

Experience with listening tools (Crimson Hexagon, Radian 6, etc.), publishing platforms (CoTweet, Vitrue, Buddy Media, etc.)

Experience with mobile marketing and mobile social platforms like Foursquare

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385390]]> Tue, 17 Apr 2012 16:00:00 GMT 2362873-Dedham-Other
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40
Work Schedule: Varies, will include Saturday hours.


 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385578]]> Mon, 16 Apr 2012 16:00:00 GMT 2367173-Dedham-Retail
Responsible for executing outbound sales activity on Branch Referral leads for the banks private student program. Explain and offer appropriate sales options and recognizes cross-sell opportunities to increase customer satisfaction and enhance the customer relationship. Proactively manages Branch Referral leads and ensures all required contact attempts are made. Will act as direct branch contact for calls received via the Branch Hotline. Provides world class customer service and problem resolution to customers calling in for assistance (both internal and external). Takes ownership of complicated customer service issues and ensures resolution is attained on the first call whenever appropriate. Displays the ability to think creatively and to be resourceful. Will also provide backup phone support for the Education Finance Customer Service team. 
Assertively respond to branch referral sales leads through direct contact with customers with the goal of converting the lead to a Trufit phone application. Apply knowledge of workflow, performance, and processes to improve the customer experience and increase productivity, recognizing appropriate sales opportunities.
Retains ownership of customer issues to satisfactory completion and know to escalate to appropriate internal areas and obtain resolution. Recommend corrective services to address customer complaints.
Effectively respond to customers with complex inquiries regarding credit decisions, credit inquiries, credit disputes and provide professional, positive experience under difficult circumstances.
Act as primary contact for Branch Bankers, take ownership of all assigned leads and provide bankers with updates as required.
Accurately completes all customer follow-up work and ensure all sales leads are appropriately dispositioned.
Ensure skill sets are continually enhanced.
Achieve set business line goals and make or exceed defined sales goals.
Communicate, implement and interpret procedures.
Participate in additional projects as assigned.
 

Qualifications

High School or Equivalent required, Associate Degree preferred or 1-2 Years of Experience in lieu of Degree


 
Telesales or inside sales experience
World class customer service skills.
Superior interpersonal skills with the ability to engage potential new Trufit customers and navigate through difficult situations with customers.
Extensive knowledge of products and services – ability to communicate features and benefits effectively.
Experience in Education financing a plus
Excellent time management skills; goal driven with a desire to exceed sales and productivity goals.
Advanced problem solving skills.
Strong verbal written / interpersonal communication skills
Superb listening and problem solving skills
Proficient knowledge of Office products.
Self starter; able to work with minimal supervision
Ability to learn new concepts quickly and to thrive in a fast paced quickly changing environment.
Team player with strong mentoring abilities.
Strong multi-tasking ability.
3 + years of customer Service / telesales / inside sales experience  
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385113]]> Tue, 10 Apr 2012 16:00:00 GMT 2343523-Dedham-Operations
Primary Function:

Provide analysis, insight, and recommendations on online shopping experience improvements to increase the visit-to-conversion rate for specific business lines and conversion-point pages, assigned on a monthly basis. Demonstrate proficiency in behavioral tracking tools, tactics, and analysis to inform optimization recommendations and will also substantiate those recommendations with web site usability expertise, competitive analysis and third party web design research. Collaborate with web project managers, web operations teams, web copywriters, and our interactive agency to execute the optimization recommendations and/or A/B tests to measure the impact of these optimizations.  Compile testing and optimization results into a monthly results analysis report. 
Must be a self-starter as this job requires pioneering a regular reporting and optimization practice and developing a sustainable web experience reporting framework.  Although management of the front end production of new site content will not be required, integration with that process is critical to ensure the experiences developed will drive results and are leveraging past learnings, and/or are considering any advisable A/B testing i.e. to ensure that we have a “closed loop” test – measure – learn approach: understand content performance & learning; ensure learnings are used to inform future content design.
Position Accountabilities:


This candidate will be responsible for project managing optimization tactics such as:



Performing and analyzing content tests to increase conversion rates

Testing page copy, layout, functionality

Testing intelligently placed direct contacts to capture conversions from incomplete actions, forms, etc. 

Ensuring tests are valid and measurable

 
In order to build the practice, this position will also own development of the infrastructure that will enable success:



Developing processes with our web operations departments, online agencies, and tracking tool vendors to build more efficient tracking capabilities and practices

Collaborating with the web project team, online advertising team, direct marketing team, and larger business intelligence and customer experience teams to inform and develop onsite and cross-channel conversion optimization

Building out the capabilities and usage of our analytics tool

Building reporting that socializes the impact of the web marketing channel on the bank’s bottom line results

 
The ideal candidate for this position will have strong analytical, optimization and web site usability skills as the focus of this job is the ROI optimization of web site content, not front end web project management.  
This position will be responsible for the quality and accuracy of results.  This position will also serve as a resident expert in online web behavior data sources and reporting management.
 

Qualifications

Technical Knowledge & Skills:



In-depth understanding of online channel optimization tactics, related metrics, web site usability best practices, and preferably bank product and distribution channel knowledge

In-depth knowledge of optimization required for sustainability as changes month-to-month are frequent

Working knowledge of Word, Excel, PowerPoint, Access, WebTrends, and other Business Intelligence databases and experience with e-marketing optimization tactics and tools.

Organizational skills

Communications skills

Microsoft Office

Educations: Bachelor’s Degree required, Master’s degree preferred
Experience:
5 -7 years online marketing optimization experience. Web analytics, web site content management, web site usability, web site user journeys, web site optimization, web project management, web site testing, A/B split and multivariate testing, web marketing, search engine optimization (SEO)
2-3 years online ROI financial analysis experience. Understand financial aspects of banking relating to pro formas, IRR, ROI, margin calculations, carrying costs and how they relate to online marketing results and the bank’s overall business
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385379]]> Mon, 09 Apr 2012 16:00:00 GMT 2343532-Dedham-Marketing
Highly competent researchers have to be extremely vigilant with all the details of the studies while keeping in mind a broader vision of the research goals.  This position requires specialized training in all kinds of qualitative and quantitative research methodologies, analysis and report writing. 
The nature, quick turnaround and accuracy of the data collected and analyzed directly influence decisions made by our Executive Managers.  Our main Market Research surveys (Branch Level Satisfaction, Retail, and Small Business Tracking Studies, Concept Tests, Advertising Pre and Post test, etc.) have a direct impact on reduced customer attrition and on new customer acquisition. 
The Senior Market Research Manager reports to the Market Research Director and is responsible for providing support across all aspects of research management from project initiation to the final results and presentations.
POSITION ACCOUNTABILITIES:



To assist the Director of Market Research team and supervise multiple Market Research studies. 

To research, acquire/develop and provide strategic information to Citizens Management team.

To develop, plan, execute and present Citizens primary research studies to Senior Management. 

To identify innovative strategic measurements aimed at uncovering market opportunities and any potential threat to Citizens market position.

To meet requirements in terms of quick turnaround, data integrity/relevance and actionable reporting.

 

Qualifications

Bachelors required; Masters a plus

5-10 years of strong market research, project management and analytical skills, Client side experience a plus

Strong organizational, analytical, presentation and communication skills, together with the ability to manage multiple projects.  Must possess the ability to “think as a consumer” while using rigorous logic to solve difficult and complex problems. 

MS Office, Word, PowerPoint and Excel.  Some knowledge of Statistical Package for Social Science (SPSS) and Statistical Analysis System (SAS) and other related research data software preferred.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385158]]> Mon, 09 Apr 2012 16:00:00 GMT 2343527-Dedham-Marketing
Scope:



Manages the business side participation in incentive plan changes in the ICM system, including data gathering, plan design, testing and implementation.

Partners with Incentive Management Services Group colleagues to develop and provide solutions for the business.

Partners with key internal groups (e.g. HR) to ensure information is appropriately and accurately captured.

Provides support to new product development on requirements for incentive eligibility, tracking and reporting.

System Strategies:



Develops systems strategies that will lead to the optimization of the incentive compensation plan.


Develops strategic systems solutions that use technology to address the needs of the Incentive Management Services Group.


Leads the implementation of transformation projects (e.g. Merced ICM Implementation).


Manages relationships with third party vendors relating to systems.


Develops and implements continuous improvement activities.


System Development and Maintenance:



Oversees the development and maintenance of automation related to data file transmission and loading, reporting development and generation, portal page updates and maintenance, compensation logic development, and maintenance.

Oversees maintenance of compensation logic within incentive application covering all incentive compensation plans.

Ensures system maintenance is performed on a consistent basis.

Resolves any escalated performance issues as a result of system monitoring.

Collaborates with appropriate colleagues and 3 rd parties to oversee the design, development, and application of the incentive systems.

Oversees the configuration, installation, modifications, and upgrades of 3 rd party software products.

Coordinates the installation of applications.

System Support:



Oversees system support for incentive compensation applications used for sales colleagues.

Quality Assurance:



Ensures the ICM system is receiving the appropriate incoming data feeds and is accurately calculating and processing participant performance and incentive payouts.

Creates an environment that ensures communication effectively flows between the systems team and key stakeholders (e.g. leadership team).

Participates in risk related incentive compensation projects as needed

Develops and implements continuous improvement activities in order to gain production process efficiencies for transactions received each quarter.

Develops and enforces system best practices.

Provides relevant systems information for auditing purposes.

Reporting:



Oversees the development, production of, and enhancement to accurate system  production reports.

Develops new metrics and reporting in response to changes in business requirements.

Management:



Manages employees directly, which includes selection, training and development, establishing performance goals, allocating resources and assessing annual performance.

Financial Responsibility



Revenue (P&L)

Assets Managed

Liabilities Managed

Individual Lending Authority

Number of Accounts Managed

Portfolio Size

Servicing Size

Amount of Supervision:
Direction:  Establishes procedures for attaining specific goals and objectives in a broad area of work.  Only final results are reviewed.  (Typically applies to a manager or expert/top level professional.)
Supervisory Responsibilities:



Supervise Directly:    5

Conducts Performance Evaluation

Hire New Colleagues

Plan and Assign Work

Recommends Classifications and Salary Increases

Train

Take Disciplinary Action

 

Qualifications

Bachelors Degree Required
Master’s Degree Preferred
10+ years  of IT Experience
5+  years of Incentive Compensation



Ability to make decisions and take appropriate actions

Ability to pay attention to detail

Exhibits exceptionally computer skills

Demonstrates excellent written and oral communication skills

Proactively identifies issues and resolves them

Exhibits analytical skills necessary to solve complex issues

Ability to think strategically and uncover opportunities to create  increased value within the organization

Builds effective and collaborative peer-level relationships

Displays excellent leadership and advisory skills

Ability to interact and effectively communicate to colleagues at different levels within the organization

Other experience:



Field experience is desired

Excellent knowledge of HRIS systems and associated compensation functionality within those systems

Knowledge of financial industry products, services, sales, and delivery

Demonstrated success in a dynamic, frequently changing  and fast paced environment

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385125]]> Mon, 09 Apr 2012 16:00:00 GMT 2343505-Dedham-Operations
As part of an unsecured payment product team, responsible for providing in-depth high quality customer service and support to 3 rd party client and customers.  Explain and offer customers appropriate sales and financing options as well as recognizes cross-sell opportunities to increase customer satisfaction and enhance the customer relationship. Ability to articulate finance options as well as comprehend at a high level the various products customers are purchasing.   Direct point of contact for assisting customers and client with loan application questions and assisting them with completing the transaction.  Deal extensively with sensitive complex credit-related inquiries requiring highly skilled, professional and tactful responses.   Take ownership of complicated customer service issues and ensures resolution is attained according to client’s standards.  Conduct all research, engage management in other internally areas as needed and maintain contact with the customer in a timely manner to the customer's satisfaction. 
Primary contact for 3 rd party client to assist customer with escalations and or concerns related to the loan application process.  Provide client with support for system related issues associated with application, status, updates, authorization, settlement and payment for product.   Address and respond to all fraud related inquires through discussion with internal privacy office and operations manager.
Primary contact for customers related to the loan application process.  Articulate finance options as well as comprehend at a high level the various products customers are purchasing.   Apply knowledge of workflow, performance, and processes to improve the customer experience and increase productivity, recognizing appropriate sales opportunities. Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate.
Effectively respond to customers with complex inquiries regarding credit decisions, credit inquiries, credit disputes and provide professional, positive experience under difficult circumstances. Must be able to independently handle a high number of customer escalations and acts in a priority service capacity.
Administer and complete loan application transaction via the phone.
In a timely manner, accurately completes all customer follow-up work in required client defined standards.
Participate in additional projects as assigned.
 

Qualifications

Experience in unsecured loan transaction financing

Understanding of unsecured credit decisioning

World class customer service skills

Recognizes/coaches to need based sales

Extensive knowledge of products and services

Excellent time management skills; goal driven with a desire to exceed sales and productivity goals

Advanced problem solving skills

Strong verbal/written/interpersonal communications

Superb listening and problem solving skills

Proficient knowledge of Office products

Self starter; able to work with minimal supervision

Ability to learn new concepts quickly

Team player with strong coaching/mentoring abilities

Strong multi-tasking ability

Superior interpersonal skills with the ability to navigate through difficult situations with customers

High School or Equivalent required, Associate Degree preferred or 1-2 years of experience in lieu of degree

3+ years Related experience, Customer Service / telesales / inside sales experience.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385096]]> Mon, 02 Apr 2012 16:00:00 GMT 2321369-Dedham-Operations
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally.  We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.
This Head of Sales Development serves as the primary role responsible for:



The sales process and tools that support the effective delivery of all product volume targets for Consumer Banking.

The review and approval of all sales training materials for Consumer Banking.

Ownership of specific process maps and nominated sales operating systems

Challenging established thinking, processes or systems where repositioning will benefit the customers and colleagues and will deliver enhanced business results.

Responsibilities include:



Prioritizing the activity and support to ensure the right resources are secured to deliver business objectives

Designing, developing, implementing and reviewing sales process and tools created to support line colleagues to deliver sales growth and income uplift.

Liaise with Marketing colleagues to drive forward changes to policy and products impacting on branch sales where appropriate.

Ensuring a one team : one goal exists between the business lines and support functions.

Managing capacity and workloads across team

Driving continuous improvements to deliver better productivity and customer satisfaction.

Working with business leaders, Marketing and Communications to develop sales support materials.


Qualifications

BA required; BS in Business preferred

Minimum of 10 years previous sales experience

Demonstrated experience in sales process optimization

Retail Branch experience as a senior leader an asset

Strong organizational ability to demonstrate systematic approach in leading a team to carry out projects with the ability to prioritize tasks and document results

Demonstrated leadership skills

Excellent verbal and written presentation skills along with proven negotiation and influencing abilities.

Effective in creating a sense of urgency and accountability across organizational boundaries.

Critical Competencies include (but not limited to): Outstanding customer service, customer relations and interpersonal skills.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382139]]> Mon, 02 Apr 2012 16:00:00 GMT 2014336-Dedham-Sales
This person is responsible for the entire managed account platform within Wealth Management. This includes ensuring we have the right products, fee schedules, technology, investment mangers and risk model around the platform.  This person is also responsible for driving financial consultant engagement within this product line. teaching the sales organization how to leverage financial planning to drive client experience and sales.  This person will be supporting training documentation and meet 1:1 and in group settings with sales colleagues. 
 

Qualifications

 Bachelors degree or equivalent job experience
7+ years financial services experience
 Strong presentation skills
5+ years experience in managed account sales
Strong coaching and leadership skills
Prior wholesaling experience preferred
Excellent relationship building and partnering skills
FINRA Series 7, 63 & 65/66 licenses
Travel required
Home office can be based in Dedham, MA or Philadelphia, PA
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384930]]> Wed, 28 Mar 2012 16:00:00 GMT 2309232-Dedham-Communications
- Responsible for putting product specific reporting (weekly and monthly) including business dashboards together that will show key product financial and operational metrics. Need to ensure that the reports come out on a timely and accurate basis
- Development of new business reports that might be needed to support strategic initiatives 
- Retrieve and organize data relevant to reporting/analysis on hand
- Lead issue specific analysis as part of a larger business problem
- Deliver results in presentation ready format using MS Office or other presentation software
 

Qualifications

Bachelor’s degree
Work Experience
Minimum 3 years of experience in reporting/analysis. Experience in financial services industry and student loan reporting desired
Skills
Ability to coordinate tasks with small teams of colleagues
Good financial analysis skills, including strong understanding of P&L and profitability drivers
Experience with SQL and business intelligence extraction tools
Excellent desktop computer skills including spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
Attention to detail
Critical thinking, seeking to improve process efficiency
Good communication skills, both written and verbal.  Ability to translate data into information relevant to the business issue.  Be able to explain and train internal customer on use of solution.
Experience developing reports
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384851]]> Tue, 27 Mar 2012 16:00:00 GMT 2305665-Dedham-Product-Support
Reporting to the Executive Vice President, Head of Product Management this is a role centered on meeting customer needs in savings and investing. The focus is to build holistic product capability and processes in product design, product management and pricing with shared P&L responsibility for consumer and business deposit product lines including core deposit products (savings, money market and CDs) as well as the marketing of Investments and Wealth Services.


The successful candidate will provide the vision and strategic leadership for the Group. S/he is responsible for assuring individual client needs are met, while providing for growth and profitability of the business. S/he will work in close collaboration with product management, advertising, direct marketing, treasury, finance, C&BB Management and Wealth Management peers and Executives to optimize retail distribution, and to develop products and services to support CFG’s customer segments.


The Head of Deposit Products and Investment Marketing will personally influence the commitment to customer-focused products and services and will have significant input on new product development and management. This executive will also be a key driver on how to substantially increase the cross selling of products and services to all customers and price those products and services to maximize profitability. S/he will leverage product capabilities on a franchise-wide basis and be responsible for the marketing of these products.


Additionally, this colleague has oversight to applying mathematical and statistical principals, techniques and modelling methodologies to the design and execution of complex deposit pricing models.  The work involves building and testing models for strength and stability, implementing, updating and enhancing models and effectively evaluating, explaining, and communicating results to Product Managers and key business partners.


Direct reports to this position are: SVP Deposits Products, SVP Pricing, SVP Investments


This candidate will be a key succession candidate for various roles with the CFG marketing and product management organization.  This position is located at the corporate office in Dedham, MA.

Executive leadership and P&L management of deposit product lines and related business analysis, sales support and portfolio management activities. This includes risk management and margin management of the full product suite.


Provides meaningful leadership to the existing team of 10 employees. Lead a diverse group of reporting professionals. Provides mentorship, coaching and development to team members.


Develops and implements plans and strategies to ensure achievement of market share and revenue/profitability objectives for a specific deposit product or combination of deposit products, while ensuring compliance with all relevant regulatory standards and guidelines. This includes establishing marketing strategies and overseeing their execution with the various marketing partners.


Build product development and product management capacity in to the organization through development of new and existing employees in best-in-class product management processes and disciplines.


Leads the Savings, Money Market, and or Certificate of Deposit product management function of the retail bank in the US, setting product development and positioning strategy, establishing pricing strategies consistent with overall CFG objectives, leading direct sales, sales support and analysis functions in support of the overall portfolio.


Drive the development and implementation of an effective customer segmentation strategy identifying and targeting significant deposit customers for Wealth Services.


Leads the marketing and cross-sell of wealth services and investments to consumer and business clients.


Oversees the rate setting, pricing analyses, and pricing plan execution of all consumer and business banking pricing (interest rate) and manages margin in close coordination with C&BB Finance team and Treasury.


Lead planning and budgeting processes, focusing on growth of personal banking through establishment of new strategies for customer access to diverse products and services.


Collaborates effectively with other CFG businesses: C&BB Management, Operations and Technology, Wealth Management, Marketing, Finance, Treasury, and other corporate groups to ensure a consistently high level of service delivery and integrated strategies and tactics.


Identify, mitigate and monitor risk issues per Bank policy and guidelines.


Ensure that business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets) and that appropriate escalation processes are followed.


Develop and maintain relationships with major clients, regulators and with CFG’s senior executive team, ensuring a strong public profile for CFG.


Identify, mitigate and monitor risk issues per Bank policy and guidelines.


Portfolio balances and margin under management (including premier):


DDA Portfolio $13,667 YE balance, $497MM in margin


SAV Portfolio $7,076 YE balance, $260MM in margin


MMA portfolio $19,475 YE balance, $131MM in margin


CD Portfolio $14,979 YE balance, $29MM in margin


Execute effective marketing programs against a discretionary budget of $6.5MM.
 

Qualifications

Strategic thinker and planner with progressively responsible experience in product management and marketing in financial services or other relevant service sector industries.


Visionary leader with the knowledge and skill to lead growth and take the deposit product portfolio to the next level.


Superior capabilities in developing and executing strategies for leading consumer banking products and services. Strong ‘end-to-end’ product development and product management processes and disciplines.


Track record of successful development and implementation of customer segmentation strategies across a broad portfolio of products and services.


Strong understanding of and exposure to current technologies deployed for effective retail financial services delivery.


Experience in developing initiatives which have increased cross-selling of banking products and services; experience driving new revenue through multiple customer channels and new product development.


Strong coach and developer of people. Experienced at identifying opportunities where mentoring and leading by example will foster leadership at the next level.


Expert builder and manager of internal and external relationships.


Clear and articulate communicator with strong personal presence who establishes credibility with audiences inside and outside the bank.


Advanced degree in business/commerce, MBA preferred.
15+ years related experience preferred
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384584]]> Sun, 18 Mar 2012 16:00:00 GMT 2276346-Dedham-Communications
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   30
Work Schedule:  Varies, will include Saturday hours. 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384441]]> Sun, 11 Mar 2012 16:00:00 GMT 2256292-Dedham-Banker
The CCO Internal Wholesaler is responsible for partnering with Financial Consultants and Sales Managers, creating new and managing existing relationships with representatives to increase participation in all products throughout the given territory.  This is accomplished through a consultative sales approach providing financial insight and product information via the telephone, so Financial Consultants can effectively offer these products to their clients. This position requires an individual that has a sales focus with excellent phone skills, strong work ethic and a competitive drive to succeed.  
 A successful candidate will:
Make proactive sales calls on a daily basis with existing Financial Consultants and Sales Managers to strengthen relationships and find selling opportunities.  This includes sales campaigns, new business, follow-up meeting calls, and others as directed.  Identify and convert representatives into producing representatives. 
Answer complex inquiries related to products, sales and marketing techniques, commissions, interest rates, etc.
Work closely with the Sales Management to develop and execute an appropriate business plan to maximize territory sales.
Perform initial and ongoing due diligence on our product providers to ensure they comply with our partner standards.  Communicate and provide solutions to senior management when issues arise.
Obtain a full understanding of the competitive product landscape and recommend products and providers that could help grow the business.
Track and report progress on sales activity.
 

Qualifications

Bachelor degree or equivalent work experience.
7+ years of financial services sales experience.
FINRA Series 7 & 63 licenses
Must have the ability to work in a challenging and collaborative environment.
Possess a strong desire to win.
Possess excellent oral and written communication skills.
Possess excellent interpersonal and customer service skills.
Proven ability to pay attention to detail and multi-task.
Must have strong relationship building skills.
Must be a detail-oriented, well-organized self-starter with high energy and creativity.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382025]]> Thu, 08 Mar 2012 14:00:00 GMT 1984649-Dedham-Sales-and-Service
Primary Function: Action as a project manager developing infrastructure, targeting strategy and ongoing enhancements for Customer Interaction Channels. Liaison between the 1 to 1 Channel Development team, Product Marketing and Retail colleagues as well as outside partners in a fast-paced and dynamic corporate environment. As a channel marketing manager your primary role will be as a project manager and will be a key contributor to multi-channel initiatives and function as a multi-channel subject matter expert driving proactive interactions with customers in support of corporate goals and objectives. The candidate will have the opportunity to develop career skills and knowledge across multiple channels such as Email, ATM Messaging, Telemarketing, Online Advertising and other colleague and customer facing technologies while functioning as a project manager.

Position Accoutnabilities:
1. Partner with internal colleagues in Product Marketing, Direct Marketing and Retail sales to manage technology development projects in order to drive customer engagement for obtain new customers, and retain and grow relationships with existing customers while insuring possitive customers experiences. (Good Banking is personal)




Assist in the development and implementation of enhancements to new and existing channels in the support of major corporate initiative to help meet business goals.


3. Spearhead initiatives as well as support initiatives of other managers in all phases including planning, implementation, analysis and reporting. Use learnings to continue to improve existing channels to become increasingly more efficient and effective as the Bank continues to grow.

4. Support day to day activity of internal departments and outside partners to ensure channel initiatives are implemented on time, on brand, on strategy, in compliance with regulatory guidelines and are within budget in the future.

5. Manage project budgets, as needed including expenses for outside agencies, consultants, internal departments and out-of-pocket costs including data processing, creative development and reporting

6. Partner with vendors, Systems and Operations support areas to ensure all marketing initiatives are leveraging available technologies and are able to be supported on the backend.

7. Facilitate ongoing status meetings with internal and external partners to ensure all parties are in sync with and accountable for their deliverables to support direct marketing efforts.

8. Grow and maintain an in-depth understanding of retail business goals and priorities to maximize opportunities to leverage direct marketing channels

9. Grow and maintain in-depth knowledge of direct marketing and all channel marketing best practices to ensure Cititizens Bank's multi-channel markeitng is best-in-class

10. Maintain in-depth knowledge of competitive offerings, campaigns and multi channel tactics to ensure Citizens remains competitive in its use of the direct and phone channels

Qualifications

Experience: 5 years consumer direct marketing with experience with multi-channel marketing. Preferably within financial services
Technical Knowledge & Skills:



Organizational skills

Presentation skills

Communications skills

MS Office; Word, PowerPoint, Excel, Internet/online

Copier, Fax, Telephone

 Other:
Candidate should have knowledge of consumer direct marketing, database marketing analytics, audience targeting and reporting, and multi-channel marketing strategies and tactics.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383766]]> Mon, 20 Feb 2012 14:00:00 GMT 2190382-Dedham-Marketing
This position is accountable for partnering with the leaders of Distribution (retail, business banking, wealth, Phonebank, & ATM/partnerships) to build and drive a culture of customer excellence.  This position will interact and influence the executives of this business to continue to think through the customer experience in every decision that is made and within every channel.  This position will present and share data and information on customer experience, metrics and voice of the customer and colleague research with the result being driven to focus energy and resources on the right initiatives that will ultimately improve the customer experience.  This executive will also ensure that customer complaint management is effectively managed within distribution and that appropriate action is taken to mitigate the root causes of the complaints.  In highly sensitive cases, this individual will personally direct the resolution of customer issues.  This position will be a member of the distribution board and will be an overall partner with the line to deliver their overall goals with a keen focus on delivering the goal of a differentiated customer experience.
 

Qualifications

10+ years management experience in a corporate environment focused on customer and/or colleague engagement and service satisfaction

Must have a proven track record of building and/or transforming a corporate culture into a model organization for customer focus and colleague engagement.

Strong knowledge and understanding of voice of the customer and the colleague

Ability to lead effectively in a highly functionally run organization and build strong relationship across business groups.

Strong knowledge of banking, banking products and distribution channels

Ability to communicate effectively, think strategically and execute tactically

Must have a proven track record in influencing management and building relationships with cross functional teams

Proven self starter with a high level of problem solving skills

Bachelor’s degree required, masters preferred

 


 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383652]]> Sun, 12 Feb 2012 14:00:00 GMT 2168802-Dedham-Management
Engage current and potential customers in the aisles, at the check-out counter, and at the front door of the host retail partner.

Set prospect meetings at initial contact or through proactive follow-up to gain an understanding of customer’s unique banking needs.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Accurately conduct teller credit and debit transactions in compliance with established bank policies and procedures. Prepare daily proof record and maintain an acceptable difference record.

Work non-traditional schedule including nights and weekends.


Qualifications

High School degree or equivalent required

1 year sales and service experience

General knowledge of teller operations helpful

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies, will include a rotating evening and weekend schedule 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382803]]> Tue, 10 Jan 2012 14:00:00 GMT 2089513-Dedham-Banker
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally.  We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Financial Group is honored to be a top Lender in the Mortgage sector and is focused on growing our market share in the states we currently operate. We are currently hiring talented Mortgage Loan Officers who proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts. Our Loan Officers are encouraged to participate in business related development opportunities, community efforts to promote home ownership and professional organizations.  You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gather any additional required information. It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives.
 

Qualifications

BA/BS degree or equivalent experience in residential mortgage sales preferred


Three plus years of retail residential mortgage sales experience


Documented residential mortgage loan volume in the past 12 months of $12 million (minimum)


Established relationships with local referral networks


Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences


Strong computer skills and experience utilizing laptop technology


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380961]]> Wed, 12 Oct 2011 16:00:00 GMT 1856009-Dedham-Sales-and-Service
Reporting to the Senior Vice President of Consumer Transacting, this is a role supporting P&L responsibility for a consumer checking portfolio of over 3MM accounts, $14B in portfolio balances producing $497MM in net interest margin and $5MM net interest expense.  The focus is to build holistic product capability and processes in product design, product management and pricing.


The successful candidate will support the vision and strategic leadership for the Group. S/he is responsible for assuring individual client needs are met, while providing for growth and profitability of the business.


The Consumer Transacting Product Manager will personally influence the commitment to customer-focused products and services and will have significant input on new product development and management. This individual will also be a key driver on how to substantially increase the cross selling of products and services to all customers while ensuring high standards for customer experience to meet consumers’ evolving expectations. S/he will leverage product capabilities on a franchise-wide basis and will work in close collaboration with peers and business partners to optimize distribution across all channels.


This candidate will be a key succession candidate for various roles within the product organization.  This position is located at the corporate office in Dedham, MA.

Oversee the implementation of a new consumer and business checkbook vendor and P&L management delivering $15MM annual revenue. 


Support the P&L management of the consumer checking product and related business analysis, sales support and portfolio management activities. This includes risk management and revenue management of the full product suite.


Manage the annual Transacting plan and track performance.   Analyze report and effectively communicate key performance metrics and checking initiative performance.


Proactively manage competitor benchmark reporting (BAI) and identify areas of opportunity.


Monitor competitor movement for pricing changes and new product introductions.  Maintain and communicate competitive comparisons by product type based on Informa and other industry data / groups as well as information obtained via investigation of competitor bank web sites. 


Develops and implements plans and strategies to ensure achievement of market share and revenue/profitability objectives, while ensuring compliance with all relevant regulatory standards and guidelines.


Supporting consumer checking product management function of the retail bank in the US, setting product development and positioning strategy, establishing pricing strategies consistent with overall CFG objectives, leading direct sales, sales support and analysis functions in support of the overall portfolio.


Support planning and budgeting processes, focusing on growth of personal banking through establishment of new strategies for customer access to diverse products and services.


Collaborates effectively with other CFG business heads: Retail Distribution, Technology, Marketing and other corporate groups to ensure a consistently high level of service delivery and integrated strategies and tactics.


Identify, mitigate and monitor risk issues per Bank policy and guidelines including the review and investigation of customer issues and complaints.


Serve as lead for Consumer Transacting operations to ensure products are delivered in a manner consistent with that that was promised to the customer.


Ensure that business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets) and that appropriate escalation processes are followed.

Qualifications

Four to six years of related experience. Excellent organizational, presentation and communication skills. A comprehensive understanding of MS Office, Word, Powerpoint, and Excel. Bachelors degree preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380148]]> Thu, 15 Sep 2011 16:00:00 GMT 1758547-Dedham-Corporate
Partner with internal and external business partners to develop and implement direct marketing solutions to meet business needs for all Business Banking and Investment Businesses. Manage a team of Direct Marketing Managers and external agencies to execute on strategies in a fast-paced and dynamic corporate environment.


Partner with internal colleagues in Marketing to ensure the direct marketing channels are being optimized in order to support the business goals. Specifically – to drive new to Bank prospect acquisition, cross-sell, on-boarding, activation and retention of qualified customers.


Spearhead design and management of direct marketing communications programs in all phases including business case development, planning, implementation and analysis. Use learnings to continue to improve and evolve the direct marketing initiatives and create Customer Centric/needs based strategic Platform process.


In-depth collaboration with Business Intelligence teams to develop pro-formas and business cases that support strategic plans and expected outcomes.


Maintain an in-depth understanding of each partner's business goals and priorities to proactively identify opportunities to leverage direct marketing solutions


Manage a team of Direct Marketing managers responsible for the day-to-day management internal and external partner relationships and project management.


Work with internal and outside agency partners to ensure that direct marketing programs are implemented on time, on brand, on strategy, in compliance with regulatory guidelines and are within budget.


Manage overall direct marketing budget including expenses for outside agencies, consultants, media (lists), and out-of-pocket costs including postage and data processing, etc.


Partner with Systems and Operations support areas to ensure direct marketing initiatives are leveraging available technologies and are able to be supported on the backend.


Provide accurate, results-based projections for direct marketing initiatives to ensure program goals are met and adequate staffing is in place in support areas such as retail branches, sales, Customer Service, etc.


Maintain in-depth knowledge of direct marketing best practices to ensure Citizens Bank's approach to direct marketing remains best-in-class.


Maintain in-depth knowledge of competitive offerings and campaigns to ensure Citizens remains a market-leader in its use of the direct channel.


Partner with internal team to develop plan to bring agency resources and data in house.


Develop prospect and existing customers contact history and strategies including database consolidation and marketing plan.


Lead presentations and syndication of program results and plans to ensure executive support and knowledge of plans, strategies and results.


Ensure all communications deliver customer relevance, personalization, need solution and appreciation for their business.

Qualifications

EXPERIENCE: 8-12 years managing consumer and/or B-to-B direct marketing programs. Strong business and analytical acumen. Preferably experience at large corporation and/or a retail B to B environment.


EDUCATIONAL: Bachelor's Degree required with graduate school a plus.


TECHNICAL SKILLS: Development and implementation of sales force management and 1-to-1 channel initiatives including direct mail, telemarketing, online and e-mail, experience.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
379726]]> Thu, 01 Sep 2011 16:00:00 GMT 1726188-Dedham-Marketing