Responsibilities

Citizens Financial Group (CFG)

Citizens’ history began in 1871 on Hoyle Square in Providence, RI, then the city’s busy market center. In 1985, Citizens Financial Group was established as the holding company for Citizens Savings Bank and Citizens Trust Company, which evolved into Citizens Bank.  In December 1988, Citizens Financial Group became a wholly owned subsidiary of The Royal Bank of Scotland Group plc. RBS Group’s ownership gave Citizens the stability and support of an international financial services company – and a partner with capital for growth.

Citizens Financial Group’s 26 strategic bank acquisitions since 1988 greatly expanded its reach and its customer base throughout New England, into the Mid‐Atlantic and into the Midwest. The largest market‐changing transactions included:

• Mellon Financial Corporation’s retail, small business and middle market units in Pennsylvania and Delaware in 2001.
• Charter One Financial acquisition added Ohio, Illinois, Michigan, New York and Vermont to CFG’s retail footprint in 2004.
• In March 2007, RBS formed RBS Americas.

Today, Citizens Financial Group, Inc. is a $132 billion commercial bank holding company and its subsidiaries have more than 1,500 branches, more than 3,800 ATMs and 21,140 employees. It operates its branch network in 12 states and has non‐branch retail and commercial offices in more than 30 states.

The Compliance division of RBS CFG is committed to delivering advice, assistance, assurance and oversight across RBS Citizens.  Our Values are based on Teamwork, Transparency and Accountability.  We will be successful by establishing clear standards of excellence for our colleagues, attaining and using appropriate knowledge and tools, and ensuring timely feedback from credible sources.

Summary of Position

As a member of the RBS-Citizens Financial Group Compliance (RBS-CFG) Regulatory Relations team, the Regulatory Relations Manager is responsible for supporting all regulatory examination activity throughout RBS-CFG, (which includes RBS Citizens, NA (RBSC), and the Citizens Bank of Pennsylvania (CBPA).  The regulatory scope includes the activities of 7 regulatory agencies including:  the Federal Reserve Bank of Boston (FRBB), Office of the Comptroller of the Currency (OCC), Federal Deposit Insurance Corporation FDIC), Consumer Financial Protection Bureau (CFPB), Financial Industry Regulatory Authority (FINRA), Securities and Exchange Commission (SEC), and the Department of Banking for the Commonwealth of Pennsylvania Department (DOB-PA),   supporting the effective management of examinations, performing analysis and trending to support executive reporting as to the state of regulatory compliance across RBS CFG.

Serves as a role model of integrity and compliance within the firm.  Fosters a strong regulatory relations and compliance culture across all business units in RBS-CFG.  Serves as a contributing team player in an evolving regulatory relations environment, incorporating a positive and flexible approach.

Primary duties include:

• Providing oversight and direct management of regulatory activities throughout RBSCFG.  Including managing regulatory examinations and ongoing supervisory requests.
  • Leads large decentralized teams working collectively to meet the demands of regulatory examinations
  • Develops strong working relationships with internal stakeholders and regulatory agencies
  • Ensures that regulatory requests are communicated to the appropriate internal stakeholders and that materials are provided timely to regulatory agencies
  • Manages multiple complex regulatory priorities and assists with departmental initiatives as needed
  • Facilitates regulatory interactions with Bank management
  • Drafts official bank regulatory correspondence
• Maintains a centralized regulatory database for internal record keeping and information sharing of documents with regulatory agencies (e.g., SharePoint). 
• Maintains the RBS-CFG Regulatory Engagement Plans and the input into the RBSA Regulatory Engagements Monitor (REM) SharePoint site for RBS-CFG.
• Supports RBS-CFG Compliance reporting on regulatory examination activity, regulatory issue status and trend analysis:
  • Coordinates with Business Line Senior Compliance Officers, RBS-CFG Compliance Senior Leadership Team (SLT) members, and Operational Risk tracking database teams to ensure timely and accurate aggregation of regulatory examination metrics for monthly reporting to RBS-CFG and RBSA Regulatory Affairs.
  • Performs analysis of the Business Line and RBS-CFG regulatory examination metrics to identify and articulate trends, emerging issues, cross-Business Line issues, and items for escalation to the RBS-CFG Head of Regulatory Relations and Chief Compliance Officer.
  • Supports the RBS-CFG Compliance group with the regulatory exam and issue tracking program, including assisting in report development, implementation and cross-Business Line issue identification.
• Performs corporate secretary functions for RBS-CFG Regulatory Relations standing and ad hoc meetings with regulatory agencies including coordination of logistics and meeting materials; creates agendas; documenting minutes; updating meeting action item logs and archiving all related documentation.
• Assists in preparation of management reporting and presentations for all levels of management and regulators as required.  Represents team interests at internal meetings and working groups. Assists in, or leads, ad hoc projects and change initiatives as assigned by the Director of RBS-CFG Regulatory Relations.
• Assists in the development of and delivers Regulatory Relations training to assigned lines of business.

Qualifications

 Key Qualifications:

• Bachelor degree in Business Administration or related discipline required; Master preferred
• 7+ years experience in a large commercial bank or regulatory agency with knowledge of consumer and commercial banking
• Experience building and maintaining documentation work flow system.
• Advanced analytical and problem solving skills. Ability to request and/or collect relevant information, assist with the identification of potential exposures/gaps, draft conclusions and recommendations, present recommendations, collaborate on the design/testing/implementation of controls, and evaluate control results.
• Strong written and verbal communication skills with the ability to work collaboratively across functions and divisions. Demonstrated experience drafting clear and effective policies, procedures, assessments, training materials, and other documentation. Team/resource management and development skills.
• Advanced skills in creating high-impact presentations for all audiences (executive/senior management, regulators, training, etc.) including the ability to represent content concisely through charts and graphics for enhanced visual impact.
• Managing or assisting the work of other project members, including those that are not direct reports (e.g., including business unit/shared resources, consultants, interns, etc.)
• Able to learn systems and applications quickly; proficient in Microsoft Office suite including Visio and SharePoint.
• Able to travel on a limited basis within the RBS-CFG coverage areas (primarily MA, RI, PA)

Hours and Work Schedule

Hours per Week:   40
Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.