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Independently services both internal and external customers on a wide variety of cash management products and services. Research problems and provides customer with resolution within established timeframes. Work with various operational support staff in the reconciliation of client problems, while attempting to limit future occurrences. Surfaces issues with possible negative impact to management.
Assist and participate in cross-functional teams for problem solving, root cause analysis and corrective actions. Participate and provide feedback as the voice of the client on Business Requirement and Design documents for new product and enhancement roll outs as well as participating in User Acceptance Testing. Corrections and updates can have a significant, positive impact on the business. Feedback from our client base is critical piece in allocating investment dollars and turning them in to revenue.
Proactively advise management of impending problems or obstacles to meeting service standards. Expected to help minimize financial risk to the bank. Participate in bank wide Incident Management calls providing feedback on issues impacting our client base. Communicating succinctly and timely updates to our clients, Treasury Solutions and Commercial Relationship Managers.
Maximize customer opportunity and additional revenue growth potential by referring opportunities to Sales that are identified during the service process
Banking experience minimum 5 - 10 years.
Experience with cash management services and high client interaction skills minimum 2 years.
Technical and/or operational experience, especially supporting large scale, complex and multi-phased projects and business applications
Fundamental understanding of Information Reporting and its various delivery channels, ACH processing and NACHA file formats, Wire processing and related file formats, data conversion, file transmission and communication protocols, and other corporate cash management products offerings
Working knowledge of databases, file management, messaging protocols, and various technical platforms
Analytical skills and the skill to recognize trends.
Exercise considerable independent judgment
Attention to detail
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 9:30 AM - 6:00 PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.