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The Document Quality Control Specialist (DQC) 1 reviews the credit report, income/asset documentation, DU findings, product guidelines and supporting loan documentation to validate a complete loan application package and routes the loan accordingly. The incumbent completes a variety of regulatory and clerical tasks to support Processing, Underwriting and Closing functions including but not limited to ordering required services (ie. appraisal, title, tax transcripts, FHA case number, etc.), enter loan information in applicable systems (if applicable) and follow up on missing loan documentation if needed. This may include is issuance of Additional Needs Letters. The incumbent is the initial point of contact for the sales organization. Adherence to regulatory and bank guidelines and department standards are required.
Description of Function:
Review submitted documentation to ensure a complete and accurate loan application package. Access websites as needed. Complete review within department standards. Able to perform quality reviews on all mortgage or home equity products efficiently.
Communicate professionally in oral and written format while maintaining a consistent level of follow up with internal customers regarding status requests, missing information and explanation of required documentation. Enter clear and concise comments, edit information, and document application.
Meet or exceed department productivity and quality performance standards within department turn-time standards
Basic knowledge of product guidelines, as well as processing and underwriting procedures. Ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B etc.)
Direct regulatory and customer impact by validating a complete loan application package and preparing Additional Needs Letters when required.
Regulatory and compliance impacts (and possible fines) if application reviews are not completed within established time frames. Customer service impact if loans are not accurately deemed to be complete. Customer Service impact on critical dates if follow up is not completed within established timeframes.
High School or Equivalent (GED) required
Associate Degree and/or Bachelor Degree preferred
Mortgage banking and/or quality control experience 2 years. Complete mortgage knowledge of loan documentation, related reports and understand regulatory requirements as they pertain to the Additional Needs Letter.
Customer Service 2 years. Experience in oral and written communication with internal and external customers.
PC Skills 2 years. Proficient in PC Skills
Office Experience 2 years. Work experience in either an office or retail environment.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
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