http://cfgcareers.com/new-jersey-jobs en
Please note that the employing entity for this position is RBS NV.
The main objective of the Dedicated Client Service Account Representative(DCSR) is to ensure client satisfaction and retention of the Global Transaction Banking cash & payment clients.
The DCSR responsibilities Include:



Maintaining the existing transaction banking relationship for their selected portfolio.

Responsibility for the retention strategy of the respective Global Transaction Banking business.

A proactive approach towards client satisfaction.

Ensuring adherence to any agreed service levels.

Being the main client focus for structural issues and non day to day escalations

Providing advice on efficiency improvements, both at the client and internally

Key Performance Areas:



Establishes, maintains and develops client relationships with their assigned portfolio.

Acts as the main GCS point of contact in respect of their client portfolio for Global Transaction Banking sales teams.

Acts as structural issue and non day to day escalation contact for the clients.

Develops Global Transaction Banking client service account plans in conjunction with sales and relationship bankers.

Focuses on reducing client’s RBS cost-revenue ratio through improving STP rates and reducing the level of SRs.

Responsibility for the establishment and maintenance of client files.

Implements, monitors and maintains agreed standard service levels where agreed.

Performs root cause analysis against identified structural and recurring service issues.

Performs client service reviews appropriate to the client circumstances and loyalty level.

Develops remedial action plan based on issues raised in client meetings and during the TRIM surveys.

Ensures all identified client issues are resolved to the satisfaction of the client.

Co-ordinating client workshops for issue resolution or internal client reviews.

Performs or initiates client training where required and suggest enhancements that will improve client efficiency.

Ensures that the relevant GCS&I team members are kept up-dated with the latest client information.

Supports the sales proposal stage when required.

Proactively identifies through activity analysis and listening to client increased revenue opportunities against current business and offer such qualified leads to sales.

Key Performance Indicators:



Increase client satisfaction (Measures by TRIM)

Reduction of client cost ratio (Client costs/ Client revenue)

Global Transaction Banking revenue retention and increase by Value Based Services

Client retention index and follow-up

Meet client Service Levels for the served clients

Adherence to the “Passion Power Excellence” principles



Qualifications

Knowledge and Skills Competencies:



Experience with clients (on a management level) in Client Service, Operations, Corporate Cash management, Sales or a combination of the four.

Deep understanding of Global Transaction Banking client service business (4 years +).

Experience in International Transaction Banking and a good understanding how clients use RBS Global Transaction Banking products and services.

Client Service driven and relationship management experience.

Empathy and commitment to handle complaints and to deal with service requests jointly with the Service Quality Centre.

Proper English is a must have, both written and verbal.

Fluent in Spanish language

Project management affinity.

Relevant Experience Competencies:



College degree or equivalent education level.

Client service or sales experience working in an international company, preferably a major international bank.

Sales background (preferably wholesales and management experience).

Computer literacy in software applications relevant to Client Service (e.g. Windows/ MS Word/ MS Excel/ MS PowerPoint/ Internet, etc).


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 9:00AM-5:30PM

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386529]]> Sun, 13 May 2012 16:00:00 GMT 2429991-Jersey-City-Transaction-Services
Engage current and potential customers in the aisles, at the check-out counter, and at the front door of the host retail partner.

Set prospect meetings at initial contact or through proactive follow-up to gain an understanding of customer’s unique banking needs.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Accurately conduct teller credit and debit transactions in compliance with established bank policies and procedures. Prepare daily proof record and maintain an acceptable difference record.

Work non-traditional schedule including nights and weekends.


Qualifications

High School degree or equivalent required

1 year sales and service experience

General knowledge of teller operations helpful

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies Monday- Sunday 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386011]]> Mon, 30 Apr 2012 16:00:00 GMT 2424976-New-Jersey-Banker
Please note that the employing entity for this position is RBS NV.



Develop adequate market, client and competitive research and analytics that will support business planning, budget process and future strategic direction for the region.

Responsible for ensuring teams maintain accurate and adequate documentation from an audit perspective. Co-ordinate preparing the region for internal audits and ensuring that key processes are regularly inspected to ensure compliance. Develop and drive process changes where required to ensure robust compliance.

Define and communicate the regional business direction communicating with the Business Strategy team.

Monitor team actions and successes.

Act as co-ordinator of deal reviews in the region.

Draft and deliver presentation materials or internal communications as required.

Develop, define and execute projects and initiatives on behalf of the Regional Head and be able to provide a high-level complete picture of the business.

Analyse data from key metrics for operational performance and provide detailed and high quality reporting on behalf of the region.

Advise the Regional Head of Origination to deliver the Regional strategy and work with the Regional management team to deliver and monitor progress of this strategy.

Drive continuous improvement and act as both WorkOut Champion and LEAN co-ordinator within the region.

Represent Regional Head in relevant internal forums, committees and working groups across a number of areas and disciplines, also outside GTS FI&NBM.

Act as YourFeedback Champion for the region.



Provide regular performance reporting for the Regional Head of Origination, others within GTS FI & NBM and wider in GTS as required.

Produce and maintain the regional strategy documents.

Produce the performance reports on behalf of the region.

Deliver broad range of communication to the region across the year.

Ensure the Regional Head of Origination is informed at all times of all business impacts/challenges with regard to RBS Group policies.

Liaise with the Region Head’s direct reports and deal with issues wherever possible.

Ensure management processes are in place to monitor performance, competence and capability of employees within the region.

Build strong effective relationships with key stakeholders, with other GTS Business Managers (including those in FI&NBM), outside GTS Business Managers and business partners.

Develop and monitor the regional YFB action plan.

Build a strong relationship with all staff in the region to ensure robust support is delivered to the region.



Preparation of regional budget forecasting


Qualifications

Bachelor’s Degree preferred

3-5 years of related experience

Experience of working within a large financial services organisation.

Demonstrated influencing skills

Able to liaise with senior management, global and regional peers, and stakeholders

Strong communication and interpersonal skills

Ability to analyze and report information effectively

Pro-active and high level of initiative (Working under own direction)

Flexible, willingness to undertake tasks outside of normal role.

Proven ability to work under high pressure and changing environments.

Highly organised and ability to prioritise and manage its own workload to set timelines.

Ability to identify the key business issues, and act accordingly.

Awareness of the GTS flow of products and organisation structure.

Good understanding of GTS, GBM and the RBS Group

Understanding of local market place

Excellent in Microsoft tools (Word, Excel & Powerpoint).


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385884]]> Mon, 23 Apr 2012 16:00:00 GMT 2377566-Jersey-City-Administration
Be a leader of the Physical Security team, in the delivery of the Corporate Security Services management framework, including the delivery of a physical security capability

Promoting security awareness by coordinating and undertaking proactive assurance visits to Group buildings

Drive provision of security risk assessments and system or business specific security reviews on behalf of all internal Group partners.

Responsible for ensuring that RBS Group businesses understand and comply with Corporate Security Services related policies and standards

Develop and maintain knowledge of external industry, regulatory and technology threat or control issues, understanding how these may impact the RBS Group and developing physical security initiatives to mitigate them.

Corporate Security Service’s (CSS) focus is to identify and taking action to reduce security risks affecting our customers and staff providing a safe and secure environment in which to operate. This individual will be responsible for building and developing relationships with the security services, suppliers and other financial institutions in the region to understand new threats, initiatives and products.
The chosen candidate will work with the Physical Security (PS) team in the Region to develop and maintain a live security product list to identify next generation solutions which add significant value to RBS Group activity, and will also make significant contribution to the development and delivery of the PS strategy.
 

Qualifications

Significant experience and knowledge of security and fraud in a financial services environment

Ability and experience influencing at senior organizational levels in complex and sensitive situations

Possess strong knowledge of compliance and legislative issues relating to Physical Security

Working knowledge of 3 rd party suppliers and operational practices in a financial services environment


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385787]]> Mon, 23 Apr 2012 16:00:00 GMT 2377582-New-Jersey-Risk-Management
Engage current and potential customers in the aisles, at the check-out counter, and at the front door of the host retail partner.

Set prospect meetings at initial contact or through follow-up calls to gain an understanding of their unique banking needs.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing customers and new customers

Achieve personal sales goals and actively participate in branch sales and marketing activities. 

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Accurately conduct teller credit and debit transactions in compliance with established bank policies and procedures. Prepare daily proof record and maintain an acceptable difference record.

Work non-traditional schedule including nights and weekends.

Display leadership qualities in sales and service.  Be a resource to peers in helping them improve their skills.


Qualifications

High School degree or equivalent required

2 years sales and service experience

General knowledge of teller operations helpful

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies Monday- Sunday
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385295]]> Sun, 08 Apr 2012 16:00:00 GMT 2348160-Mount-Holly-Banker
Please note that the employing entity for this position is RBS NV.
Purpose of the role:



A dedicated, client-facing, focused GTS sales role, responsible for growing revenues in Cash/Payments, Trade and Liquidity Products. The role-holder will be responsible for delivering an annual revenue target.

To make an active contribution to establishing and maintaining RBS as one of the market leaders in GTS within the Banks sector. The role-holder will be developing long-term client relationships and deliver the highest quality of customer service.

To work closely with product partners to develop innovative revenue generating solutions for clients. The role-holder will provide input to product management for the delivery and marketing of product enhancements and new product offerings.

To actively manage and mitigate all risk associated with the portfolio. The role-holder will be expected to ensure strict adherence to risk and compliance standards.

 
Proportion of time spent in the role:   


Sales / Business Development 50%

Meeting Client Needs 30%

Strategy / Planning 10%

Self Development 10%

The job will be based either in the US or UK depending on the appointment of the GTS FI Americas Head, and requires a fair amount of travel across the geography.
 
Activities:



Proactively contribute to establishing and maintaining RBS as a Top 5 Global Transaction Bank within the FI Sector, through continual support in the development of both global and local products, which meet both current and future needs of your portfolio.

Actively manage a portfolio of major Latam banks, taking full responsibility for relationship coverage, from a GTS FI product perspective. Retain existing business and maximise the value of these clients by growing volumes, revenues and profitability to achieve stretching business targets.

Develop and execute a strategy to proactively originate new GTS business and acquire & on-board from new bank clients.

Deliver portfolio budget, in terms of revenues, costs and net profitability, and in line with balance sheet and capital parameters.

Establish and maintain strong working relationships with GTS product partners and contribute, wherever possible to product development strategy as it relates to your clients.

Develop strong working relationships with GBM FI coverage bankers to promote opportunities to provide GTS product to your portfolio.

Proactively manage bank relationships with clients where the GBM FI bankers do not currently provide coverage.

Optimise the network capabilities of RBS Group in the region by assisting the Network Management Team to establish partner and agent bank relationships.

Contribute positively to the GTS FI business globally, adopting a collegiate approach towards other team members.

Monitor domestic and international GTS FI service capabilities to ensure that they complement each other and meet clients’ requirements.

Actively manage and mitigate Credit, Operational, Regulatory and Regional risk associated with the portfolio.

Ensure client portfolio adherence to all compliance standards within GTS FI.

 
Deliverables :



A Top 5 position in industry surveys within the GTS FI sector.

A fully functioning GTS FI proposition for Latam banks.

Delivery of stretching financial targets for the portfolio, within acceptable risk parameters.

A client driven, solutions based business approach which maximises cross sale opportunities and increases both revenue per client and revenue per employee.

Innovation within the workplace to enable GTS to be at the forefront of future client requirements, including client service.

A collaborative approach to all stakeholders, including product partners, GBM bankers, regional GTS Management, GTS colleagues and support functions.

Active contribution to industry debate and at industry and regulatory forums.

People Management:



Proactively manage own personal development plan by indentifying key knowledge and training requirements. Agree plan and review this periodically with line manager.

Ensure effective communication and collaboration with key stakeholders such as leadership, management, colleagues and clients.

Maintain effective and positive interaction with support personnel providing guidance and training as required.

Direct staff management responsibilities for one member of staff.

Financial Management:  



Responsibility for the delivery of GTS FIs business targets for Latam, including revenues (FY 2011 c.£18m), costs, net contribution and capital allocation.


Qualifications

Experience
Essential:



GTS experience in Emerging markets and ideally the Latam Banking Sector.

Min. 5 years experience working with Cash/Payments, Trade and Liquidity Products.

A strong record of Risk Management and related issues.

A strong track record of long-term client relationship development and GTS business origination.

Committed to providing a high quality of customer service.

Excellent written and verbalcommunication skills.

Demonstrable team player.

Strong presentation skills.

Self motivation, flexibility and sense of urgency.

Desirable:



A high level of external credibility within the Latam Banking Sector.

Competent operating at all levels with the client’s organisation.

An innovator - challenges clients and their systems and processes to create new sales opportunities.

Strong influencing and negotiating techniques

Experience in needs based selling.

Technical Competence:
Essential:




Understanding of the current and future drivers of GTS.

Strong knowledge of GTS products.

Relevant exposure to Banks Sector




Fluent Portuguese and/or Spanish  and English speaker (both written and spoken)

Proficiency in key Microsoft office applications – Outlook, Word, Excel, Powerpoint etc. 

  Desirable:




A broad and current knowledge of inter and intra regional Trade flows throughout the geography.

Knowledge of current regulatory and political affairs in relation to the GTS product suite.

Cash/Payments qualification e.g. ACT

Formal credit, compliance and operational risk training.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
384937]]> Wed, 28 Mar 2012 16:00:00 GMT 2309170-Jersey-City-Transaction-Services
Responsibilities include but are not limited to the following:



Advise and partner with business line executives in the Wealth Management and Broker~Dealer areas;

Provide advice relating to the broker~dealer, CCO Investment Services Corp. (CCOISC) and Premier Banking, Private Bank and Trust and retirement plan services businesses;

Work closely with bank counsel to ensure bank brokerage activities comply with Regulations R and W;

Advise CCOISC's compliance department regarding regulatory issues and supervision;

Negotiate and document all broker~dealer selling agreements and Wealth Management escrow and trust agreements;

Manage outside counsel on all litigation and arbitration proceeding affecting the broker~dealer.


Qualifications

JD with 10+ years related experience with a top law firm or financial services company;
Strong knowledge of the legal and regulatory framework governing Wealth Management and broker~dealer areas;
Excellent written and verbal communication and interpersonal skills;
Experience working with all levels of senior management;
Ability to work as a team member, maintain project timelines, manage and prioritize multiple legal initiatives and deliver commitments.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
384857]]> Tue, 27 Mar 2012 16:00:00 GMT 2305692-Jersey-City-Sales-and-Service
This senior attorney will support the Consumer and Business Banking businesses, specificially supporting one or more of the following: Auto Lending, Education Finance, Credit Card and or Mortgage.
Responsibilities include but are not limited to the following:



Provide support to the business Executives and be the primary legal support for the Consumer Finance businesses listed above;

Lead reviews of marketing materials and disclosuress;

Provide support and analysis of potential UDAP issues;

Guide management team through complex and evolving legal environment;

Provide ongoing legal representation for new product development, customer disputes and exam management;

Draft customer documentation;

Assist in litigation and vendor management;

Assist in customer compliant process, customer experience issues and incident management.


Qualifications

JD with 10+ years related experience with a top law firm or financial services company;
Strong knowledge of the legal and regulatory framework governing banks;
Excellent written and verbal communication and interpersonal skills;
Experience working with all levels of senior management;
Ability to work as a team member, maintain project timelines, manage and prioritize multiple legal initiatives and deliver commitments.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
384865]]> Tue, 27 Mar 2012 16:00:00 GMT 2305688-Jersey-City-Finance
This position will provide legal support to the Retail Bank Executives and act as a Team Leader for the Retail Legal team. 
Specific responsibilities will include but are not limited to the following:



Provide legal advce to Retail Bank Executives

Provide ongoing support for retail deposit products

Advise on compliance with Reg E and the UCC

Assist on an overdraft strategy

Assist on implementation of Dodd Frank changes

Manage Retail Banking Legal team

Streamline Legal response to Branch calls, subpoenas and levies


Qualifications

JD with 10+ years related experience with a top law firm or financial services company

Strong knowledge of the legal and regulatory framework governing banks

Excellent written and verbal communication and interpersonal skills

Experience working with all levels of senior management

Ability to work as a team member, maintain project timelines, manage and prioritize multiple legal initiatives and commitments


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
384786]]> Tue, 27 Mar 2012 16:00:00 GMT 2305664-Jersey-City-Legal
Please note that the employing entity for this position is RBS NV.

Acts as a subject area expert and directs activities of staff. Develops and maintains specific subject expertise and advises businesses management, and relevant third parties. Has regular contact among peers within the firm and externally, including regulators and professional organizations. Provides advice to internal clients on the implications of business trends, issues, operating environment changes and firm or business unit strategy.  May have management responsibilities for a small team, or may be a single incumbent with "manager" responsibilities for a function.  The focus of this level is more on the maintenance and implementation of policies and procedures where the individual is building towards becoming an area expert. Responsible as the day-today technical or functional expert in their assigned area.

Experience Guidelines


Roles at this level typically require some functional and industry experience and/or expertise, as they are expected to be subject area experts in one (or more) specific skill sets, business areas or products.

Key Distinction


Primary focus of role is on day-to-day operational execution, with occasional contribution to broader planning within area of expertise 
 

Qualifications

Compliance – Money Laundering/Financial Crimes Prevention
5 years experience in Anti-Money Laundering. 
Candidate's experience should match the primary responsibilities.
Responsible for establishing internal procedures to prevent money laundering and also acts as a liaison for the business, on matters relating to financial crime, e.g. interviewing personnel.  Incumbents require knowledge of the relevant legislation and the ability to identify existing clients. Incumbents are also responsible for ensuring that suitable due diligence checks are carried out on new client accounts and that any suspicious activities are reported.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
384567]]> Wed, 14 Mar 2012 16:00:00 GMT 2270069-Jersey-City-Corporate
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies Monday- Sunday 
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383983]]> Thu, 23 Feb 2012 14:00:00 GMT 2199400-Medford-Retail
To maintain an existing portfolio of clients, maximize opportunities to increase business with those clients and also develop business with new clients in order to meet financial targets and deliver against the GTS growth strategy.  Act as a trusted advisor to the assigned client base and work in alignment with client facing franchise partners.
 Activities:



Actively manage and retain a portfolio of existing clients. Take full responsibility for relationship coverage.  Work as a trusted advisor to the client base and position GTS as a key strategic partner in meeting the clients’ needs

Develop new clients in line with the business strategy. 

Manage pipeline and grow client satisfaction and penetration in line with strategy. 

Achieve aggressive targeted levels of growth in volumes, revenues and profitability for GTS through the sale of GTS products and services

Work closely with client owning teams to develop Client Opportunity Plans where appropriate and drive forward the highlighted opportunities. 

Understand client needs and convert that understanding into value add solutions that are strategically important to the client. 

Work closely with the cross-functional partners (trade advisory, implementations, product, service, etc) to develop and deliver tailored solutions to the client which meets their needs. 

Identify cross-selling opportunities across the full suite of GTS products. Participate in or lead cross-functional teams to pursue gaps in offerings

Support global/regional/cross-boarder initiatives and projects as appropriate

Ensure solutions are appropriately structured to manage and mitigate risks associated with the portfolio. Ensure risk is managed within parameters deemed acceptable by the bank. Ensure adherence with compliance standards of the bank. 

Understand the external environment (products, regulations, market changes, competitors etc) and its impact on the business and the clients.  Represent GTS as appropriate at external forums and bodies and maintain appropriate business networks.

May have line management responsibility for an Origination Associate(s)

 Deliverables:



Appropriate proactive management of client base, ensuring client satisfaction scores are sustained and improved wherever possible.

Delivery of targeted levels of growth through the sale of GTS products.

Achievement of financial targets (revenue, profitability, efficiency ratios).

Active contribution to origination initiatives that support the overall GTS objectives.

Design and delivery of appropriate solutions which maximise origination potential and meet client needs.

Appropriate management of risk (credit, operational, regulatory) in line with the Group/GTS risk appetite, across the designated portfolio.  Adherence to the governance framework.  Compliance with external regulations and internal policies & procedures.


Qualifications

Relevant business degree

10 years related experience

Formal credit, compliance and operational risk training

Corporate/Financial Institutions banking experience within an International environment.

Strong sales/new business experience (ideally with exposure to international sales)

Experience of structuring complex deals with corporate/FI clients

Track record of developing and cultivating client relationships

Track record of delivering and meeting financial targets

Experience of establishing and maintaining credible relationships with internal partners and external clients

Demonstrable team player

Strong knowledge of GTS Products 

Proficiency in key Microsoft Office applications – outlook, word, excel, PowerPoint

Excellent spoken and written English and fluency in other languages as appropriate to the geography

Excellent knowledge of the International marketplace and related products/services

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383919]]> Mon, 20 Feb 2012 14:00:00 GMT 2190390-Jersey-City-Transaction-Services
Please note that the employing entity for this position is RBS NV.

As a member of the RBS Americas Anti-Money Laundering Quality Assurance team, the Compliance Quality Assurance Officer (“QA Officer”) is responsible for planning, executing, evaluating and advancing of periodic quality assurance reviews of key compliance controls and processes of RBS Americas, including RBS NV and CFG.  The QA Officer also maintains on-going working relationship with the reviewed businesses and units and assists the management in improvement and maintenance of robust compliance controls and processes.  Primary responsibilities include:


 Plan and independently conduct annual risk assessments for Anti-Money Laundering and economic sanctions controls. Record the results and maintain adequate records as required; ensure timely completion. 


Work with the responsible business and compliance management to develop compliance risk monitoring process based on the results of the annual risk assessment.  Conduct the monitoring activities as required, record the results and maintain adequate records as required; ensure timely completion.


Work with the responsible business and compliance management to analyze the results of the monitoring activities, and arrive to mutually agreed solutions and assist the management in developing adequate corrective actions, when needed. 


Continue to monitor implementation of any corrective actions and engage with the management, acting as a consultative resource.  Escalate any issues to the Director of the Quality Assurance team and compliance heads as appropriate. 


Take ownership and monitor the risk environment during the year to account for changes in business, products offering and structure, results of internal and external reviews, and developments in the regulatory environment, and make changes to the risk assessments as needed. 


Assess internal procedures and controls of the areas subject to compliance risk monitoring process and recommend opportunities for improvements or training, if needed.  Escalate any new or emerging issues. 


Proactively identify emerging and potential risks and conduct ad-hoc reviews, tests and interviews and make recommendations as needed to assist AML and business management in monitoring and maintaining strong risk environment.
 

Qualifications

Experienced compliance, control or audit professional, with five years of industry experience, and solid understanding of operational and control processes in a banking environment. 


Solid AML and economic sanctions knowledge


Proven ability to work collaboratively and persuasively across the organization to develop working relations with reviewed businesses and units to act as a consultative source and influencer. 


Demonstrated track record of being an independent self-starter, with ability to work in unstructured environment proactively identifying emerging issues and potential new risks.  At the same time needs to be able to follow the rules and testing and recordkeeping requirements. 


Diligent, organized and detail oriented, but at the same time possessing analytical skills and ability to think strategically about a big picture.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
381299]]> Mon, 24 Oct 2011 16:00:00 GMT 1897394-Jersey-City-Corporate