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Team Leader

Req. Number: 376889
Responsibilities

CFG is embarking on a significant initiative to define an Enterprise Data Initiative (EDI) Strategy and implement that strategy through data warehouses, data marts, analytical and reporting tools, and an operational oversight hub.  The EIM Senior Business Process Reengineering (BPR) Analyst is a member of the BPR team of specialists responsible for working across CFG to ensure that these tools and services are implemented and that existing business applications and processes are integrated or migrated.  The Senior BPR Analyst works with all EDI projects and affected business partners to ensure that project beneficiaries have upgraded their day-to-day business processes and intergroup interactions, and ensure that User testing activities incorporate re-designed processes. 

The reengineering projects for the EDI program include redesign of businesses processes which are the root cause of data quality issues; integration of EDI master data management for customer, product and master reference data; replacement of the current business reporting solution with the centralized EDI Data Warehouse and standard reporting solution; and creation of EIM operating model for data management and data quality.  

The Senior BPR Analyst reviews and assesses processes, conducts workflow analysis and determines how processes can be improved with resources and tools.  He/she interviews business stakeholders to identify problem areas, assess current state, and proposes the business solution design including identifying technology options, organization structure and job design.  Also, he/she contributes to the cost and benefit analysis, business case development, and participates in continuous process improvement including implementing ongoing changes and defining performances measurement.  

This role independently executes assignments while applying standards established by BPR group.  The Senior Analyst manages his/her workload and is attentive to detail and accuracy, committed to excellence, looks for improvements continuously, owns/acts on quality problems,  and prioritizes tasks to meet deadlines.  

The Senior BPR Analyst reports to the BPR Unit Manager and participates in direct and matrix managed project efforts.  The Senior BPR Analyst interacts with a diverse group of peers and subordinates including business stakeholders, consultants, Technology, Architecture, and other project teams within CFG.  

This role requires a person who is interested instaying abreast of the latest tools and methods in business process re-design, is in command of critical issues, and works to acquire and develop new skills.
 

Qualifications

Six Sigma certification.

7+ years experience with methodologies in business process, project management, SDLC and organizational redesign experience.   

Demonstrated experience successfully implementing change in organizations for enterprise-wide and/or cross-functional large scale initiatives.

Project experience in data analysis, profiling and cleansing; master data management, data warehouse implementation, and analytical reporting is preferred.

Strong commercial and retail banking domain knowledge.   Includes aspects of the operating environment of a financial institution: regarding controls, audit/compliance/regulatory considerations, information protection, etc. 

Excellent analytical and problem solving capabilities. Includes problem structuring, analysis and ability to translate information into actionable implications and recommendations.

Facilitation, negotiation and influencing skills. Proficiency in negotiating priorities and resolving conflicts among project stakeholders. Able to influence others and function effectively in a collaborative work environment.   Works successfully with multidisciplinary teams.

Excellent written and verbal capabilities.  Communicates effectively with business, technology, and senior audiences. 

Strong organizational skills.  Prioritizes and manages multiple priorities and meeting deadlines.

Active learner. Applies past experiences to identify alternative solutions for current problems; understands and adjusts to changing priorities, circumstances, direction, and personal styles.
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
376889
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Citizens Financial Group, Inc., please click the below link.

Under Main Menu, open the Self Service folder. Once there,
open the Recruiting Activities folder and select Careers.

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If you are currently employed by Citizens Financial Group, Inc.,
please click the below link.

Under Main Menu, open the Self Service folder. Once there, open the Recruiting Activities folder and select Careers.

You must be connected to the network.

CLICK HERE

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Location Information

Home, PA
USA

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