http://cfgcareers.com/pennsylvania/product-support-jobs en
Deposit Specialist will support teams of Middle Market and Commercial Enterprise Banking colleagues and their portfolio clients employing deposit and cash management product knowledge. The portfolio includes Clients with moderately complex account structures and multiple affiliate relationships. Daily responsibilities include, applying and enforcing risk mitigation controls, maintaining a high level of data stewardship, adhering to Bank policies, procedures and federal regulations as applicable, while providing exceptional service to commercial clients.
General knowledge of Commercial account documentation requirements and products and limited legal documentation knowledge is required. Colleague could be responsible for transferring client funds up to $10MM in compliance with Federal regulations.
Review, assess and interpret internal and external documentation for adherence to Bank policies, procedures and federal regulations to mitigate operational, documentation, reputation risk as appropriate. Take independent action to rectify any inaccuracies or exceptions.
Ensure the accuracy of critical data across databases and systems of record to prevent negative impact to Client and/or Bank.
Implement effective controls and proactively initiate action over key client indicators and manage portfolio within the established Key Performance Metrics (KPMs).
Proactively anticipates risk issues and takes action to influence and initiate solutions.
Colleague would handle multiple demands and competing priorities while meeting deadlines associated with maintaining portfolio compliance with policies and procedures.
Position includes participation in various project and data analysis to satisfy management and Corporate mandates, provide status reports to CBCS Team Leader/Manager. Complete assignments according to established timeline
Consistently maintain a state of internal and external audit readiness.
With supervisor input, resolve customer issues appropriately with minimal involvement from Relationship Manager in a timely manner. Effectively escalate and engage Relationship Manager and/or CBCS Team Leader of issues as appropriate.
Exhibits appropriate knowledge of clients/products included in the portfolio when interacting with peers, relationship team, team leader and senior managers.
Regularly interacts with and develops valued relationships with internal and external clients.
Proactively collaborates both within department and across business lines.
Performs quality control reviews for Deposit Specialists to ensure effective data governance.

Qualifications

High School Diploma , Bachelor's Degree preferred or years of experience in lieu of degree
5 years experience in Commercial Deposit Administration or lending environment
2 years operational and customer service experience within Commercial Banking
Moderate operational, system, financial, regulatory and accounting knowledge.
Detail-oriented to maintain high levels of data stewardship.
Moderate working knowledge of Bank systems used to support position accountabilities.
Highly motivated and team-oriented.
Analytical ability to expedite highly complex problem resolution.
Well-developed written and oral communication skills to provide exceptional customer service and to effectively communicate with clients, colleagues and all levels of management.
Effectively manage multiple priorities and maintain productivity during periods of change or uncertainty.
Well-developed negotiation/influencing skills.
Adept with PC, Mainframe, Word and Excel.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386732]]> Mon, 21 May 2012 16:00:00 GMT 2452757-Pittsburgh-Product-Support
The incumbent will open and maintenance Commercial deposit accounts on the Touchpoint and/or Mainframe system.
Provide Touchpoint support to Commercial Relationship Management Team implementing consistent and solid controls to mitigate operational and documentation risk to Commercial business deposit, savings, CD and Money Market accounts.   Independently and proactively facilitate initiation of required transactions in accordance with straightforward to moderately complex documentation and in adherence to applicable policies, procedures, legal, compliance and regulatory requirements.
Accountable for providing high quality customer service to all internal clients and accurate and timely deposit support of Commercial business deposit, savings, CDs and money market accounts, etc. to include documentation, account disclosures and ongoing documentation tickler management. 
Consistently maintain a state of internal and external audit readiness.
Review, assess and interpret internal documentation for adherence to Bank policies, procedures and federal regulations to mitigate operational, documentation, reputation risk as appropriate.  Proactively anticipate risk issues and take action to influence and initiate solutions. 
Handle multiple demands and competing priorities while meeting deadlines associated with maintaining portfolio compliance with policies and procedures. 
Inventory, review for accuracy and transmit relevant documents received to the appropriate party/department for safekeeping and pursue pending documents within established SLAs.
Participate in various projects and data analysis to satisfy management and Corporate mandates, provide status reports to CBCS Team Leader/Manager. Complete assignments according to established timeline.
 

Qualifications

High School Diploma required, Associates or Bachelors Degree preferred or years of experience in lieu of degree
5 years previous experience working in Commercial Deposit administration environment
Broad and extensive knowledge of Commercial Banking Deposit administration to include: documentation/structure; expert operational risk management, bank and regulatory requirements.
Proficient in Microsoft W ord and E xcel in order to ensure the accuracy of critical data across databases and systems of record to prevent negative impact to Client and/or Bank.
Exhibit appropriate knowledge of current systems/ products when interacting with peers, team leader and senior managers. Examples of products include: commercial checking account types, municipal and government accounts, money market accounts, CDs and savings accounts.
Ability to multitask in fast paced environment.
Effective verbal and written communication skills.
Regularly interacts with and develops valued relationships with internal clients.
Proactively collaborates both within the department and across appropriate business lines.
Prior experience with Touchpoint system, a plus
 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385839]]> Tue, 24 Apr 2012 16:00:00 GMT 2381810-Pittsburgh-Product-Support
The Business Credit Services Loan Processor  II  receives and reviews electronic and paper documents for filing within credit files, supports the transfer of credit and legal files, and provides general operational support for the BCS Loan Operations department.  Communicates with both internal and external customers identifying required information and provides status updates to interested parties.  Maintains/updates appropriate systems, determines and orders necessary due diligence, assists with the transfer of credits supports the maintenance of Credit Files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by BCS Loan Operations.   
Position is responsible for the filing of all documentation in the virtual credit files for Business Banking and Commercial Enterprise Banking.  Position is the primary resource for the physical exchange of files within BCS and with external business partners. 
Credit files are permanent records maintained for customers.  Accuracy of filings is critical. 
 

Qualifications

A Bachelor's degree is required or 10 years of relevant experience.  A minimum of 3 years in Banking and/or Financial Services.
Highly motivated and is team-oriented.  Analytical ability to expedite moderately complex problem resolution.
Highly-effective written and oral communication skills to provide exceptional customer service and to communicate with clients, colleagues and all levels of management. Strong organizational skills and ability to manage multiple priorities and maintain productivity during periods of change or uncertainty.  Must be able to perform quality work within a very fast paced work environment.
Incumbent must possess a working knowledge of Commercial Credit Policy as it pertains to Credit File requirements and protocols.   Advanced knowledge of typical commercial loan documentation, financial statements and due diligence is required.
Role serves as a primary resource for preparation for audits.  Position may interact with internal and external audit and external regulators.  Excellent communications skills are necessary. 
Experience with Kofax, IBM Content Manager, Shaw, Gateway, and Gateway PM are all pluses. 
Must be experienced with the use of multi-functional devices.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385127]]> Wed, 04 Apr 2012 16:00:00 GMT 2329808-Pittsburgh-Corporate