http://cfgcareers.com/pittsburgh-jobs en
This role is responsible for collecting, reviewing, analyzing and solving moderately complex operational, systems-related and/or customer issues.  Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.  This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). 

This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May perform moderately complex analysis to identify and resolve customer specific issues.  May participate and help shape process improvement efforts for the department. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service.  May interface with vendors.

May manage/participate in small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues. Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.  May gather documentation requirements in support of projects.

May train more junior team members.  Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting.  Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyze and solve operational issues. May perform other such duties as assigned. May participate/manage projects; may gather documentation requirements in support of projects.
 

Qualifications

Strong organization skills


Strong ability to multi-task


Strong customer service skills


Strong time management skills


Strong knowledge of department computer applications and systems


Strong written and verbal communication


Proficiency in PC skills and MS Office


Strong analytical skills


Capacity to work independently


Associate Degree Preferred


3+ years required, Professional experience in analysis, Financial services industry or business line experience preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday, 7:30AM- 4:00PM
 
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Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383001]]> Wed, 01 Feb 2012 14:00:00 GMT 2145323-Pittsburgh-Operations
Provide in-depth support which enables the Team Manager to undertake leadership duties; thus ensuring a high level of service is delivered within the Contact Center explaining/offering appropriate sales options and recognizing cross sell opportunities to increase customer satisfaction and enhance customer relationship. Act as a reference/escalation point for colleagues both within the Contact Center and across the Group with exemplary understanding of end to end processes/products retaining ownership to satisfactory completion.   Adhere to Quality and Operational Control to ensure SLAs are met.

As well, duties and tasks are varied and complex typically requiring originality and analysis to accomplish. Colleagues rely on experience and judgment to plan and accomplish assignments.  Accurately completes all customer follow-up work.  Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate (including identifying trends or root cause analysis). Apply knowledge of operational workflow, performance, and processes to improve the customer experience and increase productivity.  Ensure skill sets are continually enhanced.  Recommends corrective services to address customer concerns. Achieve set business line goals. Communicate, implement and interpret procedures.  Participate in additional projects as asked/required.
 

Qualifications

World class customer service skills. Expert in problem resolution


Recognizes/coaches to need based sales


Thorough knowledge of products and services


Excellent time management skills; goal driven with a desire to exceed sales and productivity goals.


Advanced problem solving skills


Excellent verbal/written/interpersonal communications


Excellent listening and problem solving skills


Strong knowledge of Office products


Self starter; able to work with little to no supervision


Ability to learn new concepts quickly


Team player with strong coaching/mentoring abilities


Superior interpersonal skills with the ability to navigate through difficult situations


Ability to multi-task and work independently in a fast paced work environment


High School or Equivalent required, Associates Degree preferred or 2-3 Years of Experience in lieu of Degree


2 – 3 years Related experience, Customer Service/sales.
Minimum 1 year experience as a Contact Center Online Banking Technical Assistant (Contact Center Service Advisor I)

Hours and Work Schedule

Hours per week: 40
Weekly schedule: Monday - Friday 8:30am to 5:00pm
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382875]]> Sun, 29 Jan 2012 14:00:00 GMT 2134086-Pittsburgh-Operations
Responsible for managing the daily operations of the Teller staff in a Tier I branch.  Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:   Varies, Monday-Friday 8:00AM-5:00PM and must be available to work Saturday and Sunday.
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383114]]> Wed, 25 Jan 2012 14:00:00 GMT 2127116-Pittsburgh-Citizens-Teller
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Hours vary on branch needs 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383144]]> Tue, 24 Jan 2012 14:00:00 GMT 2124265-Pittsburgh-Citizens-Banker
Coordinates and oversees scheduling and workflow of Teller staff. Ensures staff compliance with bank policies and procedures. May train and coach Teller staff as needed. Ensures appropriate branch cash supply, orders currency, prepares currency shipments, verifies money shipped to the branch. Opens and closes vault daily, controls cash in vault, distributes daily cash to Tellers. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Meets teller sales referral goals and actively participates in sales promotions. In addition, may perform daily Teller functions. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


At least 1 year  teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:    Hours vary to branch needs 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383141]]> Tue, 24 Jan 2012 14:00:00 GMT 2124262-Pittsburgh-Citizens-Teller
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   37.50


Work Schedule:    Varies by branch needs 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383060]]> Mon, 23 Jan 2012 14:00:00 GMT 2121041-Harrisburg-Citizens-Teller
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required

Associate's or Bachelor's degree preferred

3 years sales and service experience

Supervisory experience required

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:   Varies by branch needs 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383056]]> Sun, 22 Jan 2012 14:00:00 GMT 2117954-Pittsburgh-Retail
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:    Hours vary per branch needs 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382679]]> Tue, 03 Jan 2012 14:00:00 GMT 2073691-Pittsburgh-Citizens-Teller
The Business Credit Services (BCS) Loan Specialist is responsible for clearing closing stipulations for complex commercial loan approvals.  Works with customer, relationship manager and third party vendors to resolve and clear due diligence items including environmental reports, appraisals, flood determinations, lien positions and title work thereby ensuring that the conditions of the credit approval are met. Effectively manages loan closings for deal structures underwritten under Retail and Commercial Credit policies.
Also works with Commercial Enterprise Banking customer base to support service needs.  Provides exceptional customer service  while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.   
 

Qualifications

Strong background in commercial loan operations and servicing.  Thorough knowledge of commercial banking documentation.  Exceptional customer service and communication skills.  Solid understanding of commercial real estate deals and structure. Self starter with the capacity to work independently withminimal supervision. Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers. Strong knowledge of commercial and retail credit policy as well as commercial regulatory requirements.
Broad knowledge of commercial loan operations, regulatory requirements and credit policy.
Bachelor's degree preferred.  5-7 years experience in commercial loan operations and related customer service.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382658]]> Mon, 02 Jan 2012 14:00:00 GMT 2070952-Pittsburgh-Product-Support
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Sunday - schedule varies
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382624]]> Mon, 02 Jan 2012 14:00:00 GMT 2070946-Pittsburgh-Retail
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Varies by branch needs 
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382578]]> Mon, 26 Dec 2011 14:00:00 GMT 2060532-Pittsburgh-Retail
 The key responsibility of the Senior Real Estate Appraisal Reviewer is to manage risks associated with the commercial real estate appraisal and evaluation process for a given geographic market and/or assigned lending groups. Such management may include administrative supervision and required process oversight, including adherence to internal policies and procedures to ensure regulatory compliance and appraisal industry requirements for assignments.This includes conducting independent commercial real estate appraisal reviews on high complexity/risk properties and performing valuation and real estate risk consulting (including discounted cash flow (DCF) analysis) to the various commercial lending functions throughout the Bank. The Senior Real Estate Appraisal Reviewer will be assigned to larger exposure, more complex property types typically resulting in greater risk to the bank, whereby the reliance on experience is critical to identify major issues in order to protect the bank’s collateral position.
The responsibilities may also include scoping of commercial appraisal/evaluation assignments, selection of appraisal/evaluation vendors, review of appraisal/evaluation reports, managing vendor relationships, drafting of review memoranda summarizing comments on the quality of appraisal/evaluation reports, opining to value conclusions, issuing value opinions, and supervision of related administration and support functions. The candidate must be self-motivated and disciplined, with the ability to work autonomously with limited direct supervision. The job requires excellent written and verbal communication skills, as well as a thorough understanding of USPAP, FIRREA and Interagency Appraisal and Evaluation Guidelines.

Qualifications

Bachelor's Degree or Greater

Certified General Real Estate Appraiser or equivalent appraisal experience

Minimum 5 years experience as a bank staff appraisal reviewer or diversified commercial appraisal experience

Proficiency with personal computers as well as pertinent software packages, particularly discounted cash flow software and related industry applications
Strong analytical and organizational skills
Strong oral and written communication skills
Ability to work as a team player
Ability to manage numerous projects simultaneously
Flexibility and willingness to assume responsibilities for projects and tasks assigned by management
Thorough knowledge of real estate appraisal and valuations techniques as well as local, regional and national real estate market understanding
 

Hours and Work Schedule

 Hours per Week: 40
Work Schedule: Monday -Friday 8-5
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382422]]> Sun, 18 Dec 2011 14:00:00 GMT 2042599-Pittsburgh-Risk-Management-and-Compliance
Responsible for managing the daily operations of the Teller staff in a Tier I branch.  Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:   Vary with branch needs 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
381979]]> Tue, 22 Nov 2011 14:00:00 GMT 1983407-Pittsburgh-Citizens-Teller
CCO Investment Services Inc. is honored to be a leading provider in the investment services industry and is focused on growing our market share in the states we currently operate.  We are currently hiring talented Financial Consultants who proactively identify and sell a broad array of Investment and Insurance products to bank customers. 

The successful candidate will meet with customers to determine their investment needs, recommend investments strategies and present investment choices.  Our Financial Consultants will proactively call on potential new clients to promote and sell our investment products and services, while developing strong working relationships with our branch personnel in assigned territory.  We will ask that you also provide coaching and sales support to Branch personnel, while promoting ethical and fully compliant behavior within your given territory.
 

Qualifications

Series 7 and 65, Life Accident & Health licenses (Series 24 a plus)


Bachelor's degree or equivalent work experience


Excellent oral and written communication skills


A team orientation with a strong work ethic and entrepreneurial spirit are desired


3 or more years experience selling investment products


Strong computer skills and experience utilizing laptop technology.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381613]]> Mon, 07 Nov 2011 14:00:00 GMT 1919483-Harrisburg-Finance