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Operations Analyst I

Req. Number: 386679
Responsibilities

This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.  This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).  

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members.  May participate in projects requiring coordination with other teams.  May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting.  Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.
 

Qualifications

Organization skills

Solid ability to multi-task

Solid customer service skills

Proficiency in PC skills and MS Office

Solid analytical skills

Solid knowledge of department computer applications and systems

Solid written and verbal communication

Capacity to work independently

2+ years, Experience in analysis, financial services industry or business line experience a plus

Associate Degree Preferred
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    1st Shift:  Tuesday - Saturday 
 

Other Information

Please note: Per the Internal Recruitment Guidelines and Policy, by applying for this position you certify that you meet the following criteria in order to be considered for this position:
Meet the minimum job qualifications. Received a rating of 3 or better on your most recent performance review. Currently not on a Performance Development Plan or Final Written Warning. Informed your current manager of your intent to apply for the position. For additional information, please review the Internal Recruitment Policy https://www.rbsamericashr.com/SiteCollectionDocuments/Policies/policy_3.02_Internal_Hires.pdf  on RBSAmericasHR.com.
Please keep in mind, there is no mandatory length of time in a role before you can apply for another role; however, our practice suggests a minimum of 12 months in your current position. Additionally, you are only eligible to apply and be considered for up to three positions at any point in time.
  

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386679 apply

If you are currently employed by
Citizens Financial Group, Inc., please click the below link.

Under Main Menu, open the Self Service folder. Once there,
open the Recruiting Activities folder and select Careers.

You must be connected to the network.

CLICK HERE

If you are currently employed by Citizens Financial Group, Inc.,
please click the below link.

Under Main Menu, open the Self Service folder. Once there, open the Recruiting Activities folder and select Careers.

You must be connected to the network.

CLICK HERE

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Location Information

Pittsburgh, PA
USA

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It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.