http://cfgcareers.com/plymouth-meeting-jobs en
Senior Implementation Manager (IM) is responsible for all aspects of cash management product/service set-up for new and existing clients of GTS Solutions US.  Acting as a central point of contact for the client, the IM coordinates with required internal partners (i.e., legal, product, operations, technology, risk, and sales) to ensure delivery of products and services is completed within agreed upon timeframes, with full ownership of end-to-end process from client commitment to revenue generation.



Provide best in class client experience for on-boarding by effectively managing internal and external client expectations. Manage deliverables from GTS team including requirements from Sales, Product, New Account Setup Unit (NASU), GTS Operations, and Client Services.  Serve as a point of escalation on behalf of the client to ensure timely issue resolution.

Maintain a current portfolio of client implementations, monitoring requests in queue to ensure aged items are escalated on a timely basis.  Expertly manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.

Provide feedback and advice on modifications of GTS products and proactively identify and communicate process improvement opportunities.

Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies.

Provide support to team colleagues as required.  Always live the Credo:  Customers, Colleagues, and Community.

Responsible for the quality and timeliness of all project deliverables as well as the implementation of relevant project management practices (status reporting, issue tracking etc). Escalate implementation delays and missed SLAs as appropriate.

Facilitate implementation kickoff with client (in-person, via teleconference, or via email as required) to review implementation project plan, roles and responsibilities, and timeframes; regular communication with client and GTS Sales to update status and address issues.  Utilize project plans for managing implementations.

Proactively participate in sales support activities, e.g. client presentations and proposals when needed.

Perform post-implementation satisfaction, product usage, and customer billing reviews and provide feedback to GTS Sales.

Maximize revenue opportunity by referring client opportunities to Sales that are identified during the on-boarding process.

 

Qualifications

Detailed knowledge of cash management products and an understanding of the sales process and the client need that drives usage of these products. (Min of 3-5 yrs experience)

Strong written and verbal communications skills.  Must be able to adapt and tailor message to particular audience (Sales, Product, Operations, and Client).

Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience (Client and Sales)

Strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment. (Min of 3-5 yrs experience)

Ability to develop relationships with business partners to ensure objectives are met and client has best possible experience.

Proficient with workflow tools:  SalesForce, PACMan, MS Project, MS Excel, etc.

Must be able to work under minimal supervision and work well under pressure.

Ability to work well with product management, sales, customer and technical system staff to resolve issues and problems.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383336]]> Mon, 30 Jan 2012 14:00:00 GMT 2136810-Philadelphia-Global-Transaction-Services
Solicits, develops, and services a portfolio of commercial clients with annual company revenue of $5-25 million via acquisition of new relationships and effectively identifying cross-selling opportunities for existing clients.  Products marketed include, but are not necessarily limited to: credit, interest and currency risk management products, cash management, international trade, and liquidity solutions.  Effectively utilizes centralized credit support utility for both new originations and portfolio management.   Appropriately identifies customer and transaction credit risks, and consistently applies credit policies and processes.
Senior relationship manager responsible for soliciting, developing and servicing a wide variety of commercial loans and lines of credit, both secured and unsecured, for key bank clients.  Incumbents usually handle complex accounts and sensitive client relationships, and are trusted to handle difficult negotiations and credit assessments on an independent basis.  Interviews loan applicants.  May direct credit department's or junior officer's analysis on applicants financial data to evaluate credit worthiness.  Makes decisions on loans at the highest lending limits or makes recommendations
This is an individual contributor role.   Typically responsible for portfolios with 60-200 relationships, loan commitments of $20-50 million, deposit balances of $20-50MM, and originates loan transactions ranging from $500 thousand to $10 million.  May be responsible for a larger number of relationships, but relatively less complex than average client.
 

Qualifications

Must have  8-10 years current commercial lending experience with the ability to manage and grow significant customer portfolio. 


4-year business degree with successful completion of credit training program.


Excellent communication and interpersonal skills and the ability to develop strong customer relationships. 


Proven sales abilities with good computer skills for recording and tracking results
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382753]]> Mon, 16 Jan 2012 14:00:00 GMT 2102086-Philadelphia-Sales-and-Service
We are seeking an experienced and talented Senior Business line consultant to support the Wealth Management Line of Business. This individual will be responsible for all management reporting including report development, performance metrics, financial analysis, and presentations to senior executives. This includes complex analysis and modeling with strong data manipulation skills.  The position requires the individual to work independently and collaboratively with colleagues within the management reporting and analysis department, across business lines and with sr. management.  The Wealth Management division is a very dynamic organization where change is constant.  The position reports to the Management Reporting Manager for Wealth Management.

Responsible for all internal management reporting and performance at the senior executive business in management level.  Responsible for reporting performance to goals, identifying issues and opportunities for all levels of management.  Apply a comprehensive understanding of metrics to provide value-added analysis for report development, financial analysis, and presentation to senior management to support the Wealth Management Line of Business.  This includes complex modeling, comprehensive business analysis, and performance measurement for our rapidly growing company.  Provide comprehensive business analysis and decision support to support senior management decision making.  Prepare standard reporting package plus develop ad hoc reports and analysis as needed.  Strong PC and database skills.
 

Qualifications

Bachelor in Business, Finance or Management Information combined with demonstrated experience with a high level of Financial Analysis.


7+ years of high-impact work experience involving quantitative, financial or business analysis. 


Excellent analytical and spreadsheet skills.


Must be proficient in data manipulation, databases, Access & Excel  with SQL and Oracle a plus.


Demonstrated leadership, organizational, communication and project management skills.


Flexible to work overtime as required.  Ability to travel if needed.


Superior written/verbal communications skills.


Ability to interactive independently with various levels of management.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382262]]> Thu, 08 Dec 2011 14:00:00 GMT 2028521-Philadelphia-Information-Technology