http://cfgcareers.com/providence-jobs en
 







Provide first level of support for CCO Mortgage colleagues

Provide hardware and software support for senior executives

Escalate priority support issues to senior staff and/ or corporate technology groups

Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.

Maintain a positive working relationship with Consumer Banking business lines and other departments within the bank.


Prioritize and schedule work as necessary to maintain department service level agreements
Maintain and monitor department mailbox
Update and  maintain cases in a timely fashion     
PC hardware and software  procurement


Basic networking skils


Assist with IT related training for new colleagues


Maintain equipment, purchasing and software database


Wireless and remote connectivity troubleshooting experience helpful but not necessary.


Works within a small or large systems team and contributes independently.


Is reliable, dependable, and trustworthy






Understands roles and responsibilities within the team

Working well with both internal and external group teams

Enhances team productivity by helping others

Provides technical supervision on small projects.

Adheres to department policies and procedures

Has input to department policies and procedures

Basic networking skills

Assist with IT related training for new colleagues

Maintain equipment, purchasing and software database

Wireless and remote connectivity troubleshooting experience helpful but not necessary.

Works within a small or large systems team and contributes independently.

Is reliable, dependable, and trustworthy

Understands roles and responsibilities within the team

Working well with both internal and external group teams

Enhances team productivity by helping others

Provides technical supervision on small projects.

Adheres to department policies and procedures

Has input to department policies and procedures






 

 


Qualifications

  





1 + years vendor application support experience
1+ year supporting users in  remote environment
2 + years PC\laptop experience
1 + years printer experience
2 + years support Windows XP in a corporate environment
2 + years support MS Outlook
2+ years MS Office support experience
Basic networking skills and troubleshooting
Must be team orientated, have a service orientation, and possess strong oral and written communication skills.
Ability to prioritize and multi-task effectively while working in a fast paced demanding environment
Strong analytical and trouble-shooting skills





 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383334]]> Wed, 01 Feb 2012 14:00:00 GMT 2145313-Providence-Corporate
We are looking for a talented and motivated candidate to design and develop technology solutions for a growing portion of our business. These solutions will consist of a variety of custom built internal and external applications, integrating with various enterprise and vendor systems, to deliver new products and services to our customers.



Perform high level and detailed design and planning for complex business requirements spanning multiple enterprise systems.

Leading detailed design efforts, architecting solutions, application development and overseeing development of custom components.

Adhere to architecture standards, lead technical presentations and provide best practices regarding development and implementation options.

Communicate effectively and appropriately to team members both up and down the organization, including business line, technical and vendors.

Deliver distributed applications expertise and innovation to a distributed project team with varying experience and skill profiles.

Mentor and provide oversight to project resources, including reviewing designs and performing code and vulnerability reviews.

Contribute to project planning discussions, provide status updates for development progress and be a critical resource for issue resolution.

Collaborate with peer team members to ensure a quality implementation

Utilize industry best practices to ensure proper component integration testing, tuning and optimization.

Build a core understanding of the entire solution, and support the implementation, roll out and subsequent releases.

Provide third tier level support for business critical applications


Qualifications

5+ years of experience in designing and developing custom large-scale, web-based solutions using .Net and IIS on the Windows, leveraging relational databases and consuming web services.

Bachelors degree in Computer Science, Engineering or equivalent experience.

Exposure to various application frameworks.

Exposure to N-tier application design and development.

Experience with Agile and Traditional SDLC processes

Creating multi-threaded applications.

Consuming and creation of web services.

Solid understanding of web development and infrastructure best practices.

UI design, mockup and prototyping

Strong testing experience and practices (including unit testing, automation, load testing, etc.)

Excellent written and oral communication, interpersonal and organizational skills.

Experience with mobile computing applications is a plus.

Experience with web application infrastructure is a plus.



Windows OS (2003/2008) and IIS (6/7) skills

Scripting skills such as VBScript, JavaScript, or Perl

ASP.NET, C#, VB.NET

HTML, DHTML

OLE/DB and ADO.NET

SQL, T-SQL, PL-SQL

XML, XSL, XSLT

HTML5, CSS3

Native or Hybrid mobile solutions knowledge and experience is a plus (including Android, Java, iOS, Objective-C)


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382384]]> Wed, 01 Feb 2012 14:00:00 GMT 2145319-Providence-Corporate
Coordinates and oversees scheduling and workflow of Teller staff. Ensures staff compliance with bank policies and procedures. May train and coach Teller staff as needed. Ensures appropriate branch cash supply, orders currency, prepares currency shipments, verifies money shipped to the branch. Opens and closes vault daily, controls cash in vault, distributes daily cash to Tellers. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Meets teller sales referral goals and actively participates in sales promotions. In addition, may perform daily Teller functions. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


At least 1 year  teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   30


Work Schedule:    Flex Schedule, Mandatory Weekends.
Location: RI IS SOUTH: Garfield Avenue S&S  
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383217]]> Wed, 01 Feb 2012 14:00:00 GMT 2145325-Providence-Citizens-Teller
 This position will provide oversight and support to the Consumer Banking Division Business Lines.  The Compliance Manager II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
The Compliance Manager II will be responsible for, but not limited to:



Developing an understanding of business unit processes and related inventories of key risks and controls; 

Reviewing independent testing and assessments of business unit controls;

Analyzing results of independent testing and following up with Risk colleagues on exception remediation.

Participating in divisional risk meetings to identify new or changed processes requiring enhancements to business unit inventories;

 Assisting Risk team in completion of requirements of the “Control Environment Certification” Process.

Working with the SOX 404 team and Risk colleagues in the coordination of  SOX narratives update process;

Participating in special assignments:  assisting Risk team in executing corporate and/or department projects.


Qualifications

 In-depth knowledge of RCSA testing and OpsRiskCenter preferred


Highly effective written and verbal communication skills


Self-starter, highly motivated individual


Excellent analytical and organizational skills with high level attention to detail


Ability to work independently on multiple projects simultaneously


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required


7+ years, Analytical, Compliance, Risk, Financial industry experience with 5 years Risk Management.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383324]]> Wed, 01 Feb 2012 14:00:00 GMT 2145312-Providence-Risk-Management-and-Compliance
The Business Credit Services Processing Team Leader manages a segment of the BCS Operations department supporting Branch, Business Banking, and Commercial Enterprise Banking market segments with commercial credit origination and portfolio management activities.  Specific focus on Application Processing, including the review of credit applications and gathering of due diligence items in advance of credit decisioning.
Responsibilities include:
Select, assess, and manage a high performing team ensuring continued development by providing day to day mentoring and feedback. Effectively coach, evaluate, motivate & develop colleagues.  Ensure that the team is meeting established SLAs, providing world class customer service, and delivering a high quality product.  
Ensure internal and external audit readiness through consistent application of legal, credit, and other policies, compliance, procedures, documentation and regulatory requirements for assigned team.  
Support strategic objectives to ensure timely implementation of critical initiatives. 
Continuously assess departmental procedures to seek opportunities for improvement.  Recommend and initiate process changes that will increase efficiencies, reduce risk, and deliver high customer satisfaction.  Ensure a sound risk and control environment.
Serve as primary liaison for team with internal and external business partners.
Actively lead or contribute to special projects outside the scope of immediate area of responsibility; positively contribute to BCS-wide initiatives.
 

Qualifications

A Bachelor’s degree is required or 10 years of relevant business experience.  A minimum of 5 years in Banking and/or Financial Services.  
Experience with hiring, firing, training, coaching and developing human resources is preferred but not required.  Incumbent should have served in a senior role and be experienced with peer coaching and mentorying.    
Excellent verbal and written communication skills.  The ability to effecitvely communicate with all levels of the organization.
Must be experienced with MS Word, Excel, Outlook.  PowerPoint, Access, and Visio are preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383371]]> Wed, 01 Feb 2012 14:00:00 GMT 2145291-Providence-Product-Support
The Lean Sustainability Manager is responsible for putting in place a set of Continuous Improvement elements before, during and after a Lean transformation to ensure sustainability of Lean changes and lasting impact. He/she is also responsible for setting up and refining the overall governance and structure of the Lean practice throughout the waves. Accountable for delivery and coordination of post-transformation audits until process confirmation is fully embedded in the business line. Own and maintain audit tools. Customize and syndicate tools to be used to audit business areas impacted by upcoming waves.

Coordinate with Lean teams on the ground to tailor audit sheets, questionnaires and procedures towards the end of each wave and project. Coordinate execution of audits. Identify pool of auditors (ex- Lean Leaders) and establish auditor certification system. Send auditors to assess Lean maturity against RBS standards until process confirmation is embedded in the line. Identify cross-functional and lateral/systemic issues coming out of the audits. Collate audit results and outputs from different projects across waves, divisions and business units. Draw conclusions on lateral/systemic issues identified, putting the sustainability of Lean changes at risk. Build action plans to address these issues with the line.

Manage clear and effective handover from project to workout and Continuous Improvement teams post transformation. Confirm that Continuous Improvement (CI) and Process Ownership teams are in place post transformation. Coordinate creation of process owners post transformation through engagement with line leadership. Facilitate setup of end to end budgets and ensure appropriate funding is in place, as well as end to end working sessions in coordination with Continuous Improvement teams.

Participate in initial end-to-end working sessions (until process is stabilized). Engage line leadership to set up Continuous Improvement teams (including Local Lean Change Agent) to sustain changes and maintain a strong Lean and CI mindset in the line. Develop and maintain job profiles for end-to-end process owners and CI teams. Control and counsel business units to ensure sustainability of changes. Own and maintain sustainability model and update based on feedback from Lean teams. Visit divisions to control sustainability of changes and provide recommendations. Counsel divisions and business units as required.
 

Qualifications

Impact driven


Strong Lean expertise preferred


Influencing skills


Report writing


Tenacious


High School or Equivalent required, Bachelors Degree or Masters Degree preferred with Appropriate professional discipline and chartered membership of a relevant professional body


5 years Change management, significant exposure to Lean and continuous improvement initiatives


5 years Reporting, familiar with matrix management techniques, understanding the importance of team strength & collaboration


5 years Influencing, demonstrable track record in managing and influencing senior stakeholders enabling effective change delivery


5 years Team Leadership experience, demonstrable successful track record in a leadership role.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383298]]> Wed, 01 Feb 2012 14:00:00 GMT 2145300-Providence-Administration
Lead a team contributing business analyst support for customer contact systems aligned under the Consumer Banking channel. Provide administrative leadership for analyst support team members and contingent workforce resources. Provide point of escalation for project managers, technical teams and business partners for challenges arising with the business analyst deliverables and associated business support risks. Mentors team members and contingent workforce.
Provide a thorough understanding of the Consumer Banking customer contact applications and their corresponding business functions. Enable alternative approaches to the business analyst needs of complex initiatives under demanding time constraints. The manager is responsible to deliver continuous improvements to the business analysis process and to define quality metrics associated with effectiveness and efficiency of the analyst support.
Capable of developing business analyst estimations, supporting the development of strong business cases, and identifying the impacts of change requests to project budget or timeline. Manage a team ranging in size from four to ten resources. Organize work schedules to ensure accurate delivery to estimates for time and cost.
 Serve as a resource manager for projects and foster a partnership with our contingent workforce division. Develop a staffing model to support customer contact initiatives. Drive improvements in the efficiency and effectiveness of the staffing model. Seek to maximize productivity of all team member contributions by devising a training program to build the skills required to meet the demands of the new customer contact capabilities. Develop clear monitoring reports to track quantity as well as quality of our contributions.
 

Qualifications

Minimum 5 years supporting applications for customer contact
Minimum 5 - 10 years supporting Consumer Banking applications
Minimum 5 – 10 years business analyst or customer service management experience
Demonstrated experience supplying leadership within a Project or Program life cycle
Demonstrated experience with change management framework
Demonstrated experience with risk management framework
Demonstrated experience with multiple development languages
Working knowledge of various bank servicing systems
Solid experience supporting a customer contact center or operations team
Experience supporting applications requiring high availability
Experience supporting applications delivering high quality customer experience
Recent project experience leveraging Agile or Scrum development method preferred
IVR/VRU experience preferred
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383017]]> Wed, 01 Feb 2012 14:00:00 GMT 2145311-Providence-Information-Technology
The Vendor Management Program Manager is responsible for facilitating the relationship between the IT organization and their suppliers, acting as a bridge between the business and the Suppliers. The Vendor Management Program Manager is accountable for coordinating the management of vendors throughout the vendor lifecycle in all aspects fo Risk, Commercial and Performance management for the IT organization. Responsibilities include:



Development of the Vendor Management Framework for TSA

Managing Vendor Management Analysts and Specialists in the delivery of the Vendor Management Framework.

Overseeing the information technology vendor relationship and delivery of outsourced services.

Supporting the information technology function, partners with senior management to evaluate vendor performance, needs assessment, spend optimization and risk management.

Directs the lifecycle activities for existing contracts.

Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.

Drives the strategy and selection of vendors.

Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Work with key partners in TSA risk, Legal, Security Services and Purchasing to deliver the VM framework.

 

Qualifications

There may be a requirement for travel


Proven track record of large vendor related programs end-to-end delivery to time, cost and quality


Regarded internally as a vendor management expert, providing specialist knowledge and support to key customers to shape development of our approach to managing vendors and resolve vendor related issues. Will ensure that own knowledge is up to date and is reflective of best practice. In-depth knowledge and proven application of  Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


External Vendor Management certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree preferred,
2 – 3 years Vendor Manager, Previous Experience as a Vendor Manager an advantage


8+ years Supply chain, Purchasing or vendor related experience advantage


10 + years involvement in working with vendors 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383308]]> Mon, 30 Jan 2012 14:00:00 GMT 2136804-Providence-Corporate
Develop the principles and methodologies for allocating support costs both internal and external to a business.  This includes supporting documentation on process and reference materials on Corporate Planning Intranet site.   
Provide support to the business units in helping them understand the costs being allocated to them and related drivers. 
Review monthly business unit allocations to ensure reasonability.   Ensure Reg W allocations meet expectations. 
Assist in timely delivery of the annual cost allocation budget ensuring significant changes or enhancements are syndicated with the appropriate Line of Business CFO’s.  
Facilitate refinement of cost drivers throughout the year.   
Maintain strong control environment meeting the expectations of Operating Risk management and internal/external audit.
Lead special cost projects as assigned.
 

Qualifications

 Bachelor in Finance or Accounting combined with demonstrated experience with a high level of Financial Analysis. 

Specific Cost allocation knowledge and experience required (or a plus)  

5+ years of broad based banking experience/exposure through the finance organization.

Excellent analytical skills and related business knowledge.

Strong PC skills with ability to manipulate data in Excel required. Working knowledge of Access and Hyperion Essbase a plus.

Demonstrated leadership, organizational, communication and project management skills.

Superior written/verbal communications skills.

Ability to interact independently with all levels of management.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383210]]> Mon, 30 Jan 2012 14:00:00 GMT 2136819-Providence-Finance
The Contact Center Assistant Team Leader provides support to Team Lead.  This role will assist in the supervision and coaching of Specialists thus ensuring a high level of service is delivered within the Contact Center. The Assistant Team Leader will coach on appropriate sales and explain how to recognize cross sell opportunities to increase customer satisfaction and enhance customer relationship and ensure customer requests are handled effectively including transactions, inquiries and concerns, giving direction and clarity when needed. Coach on appropriate sales and explain how to recognize cross sell opportunities to increase customer satisfaction and enhance customer relationship.

Ensure customer requests are handled effectively including transactions, inquiries and concerns, giving direction and clarity when needed. Ensure skill sets within the team are continually enhanced.  Communicate, implement and interpret procedures. Ensure SLAs are maintained and identify trends and makes recommendations for improvement. Serves as resource in the resolution of complex problems and provides training assistance to staff which would include quality review of work. May recommend and communicate a variety of personnel actions. Responsible for training subordinate staff. Conducts call observations on specialists.

Leadership Accountabilities: 


Business Management & Planning: Be aware and understand the business objectives and how this relates to the role. Oversee and support the day-to-day department production activities.

Process/Continuous Improvement: To contribute to the improvement of the customer experience.  To encourage and respond to process improvement ideas from team members.

Customer Service: Be a role model to drive a customer service values. Risk Management: Will Identify, minimize, and escalate risk where appropriate.

Team Leadership: Will ensure team members have a clear idea of what is expected of them and to what standard.

Recruitment & Induction: To assist in the on boarding of new team members so that they can be effective in their new role as quickly as possible.

Team Development: Will actively participate in supporting and training team members to achieve individual and department goals.

Performance Management: Will provide input in the performance review process, assist team members in achieving the objectives and targets linked to the business goals and ensure appropriate behaviors are demonstrated ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

High School or Equivalent required
Associate Degree preferred or 2-3 Years of Experience in lieu of Degree
2 – 3 years related Contact Center experience
1+ years Consultative sales experience to enhance customer relationships.
Thorough knowledge of all CFG products and services.


World class customer service and expert in problem resolution.


Coach to quality customer service and need based sales


Leadership skills to foster collaboration, respect and harmony amongst team


Excellent time management skills; goal driven with a desire to exceed sales and productivity goals.


Team player with strong coaching/mentoring abilities


Advanced problem solving skills/ability to negotiate through difficult situation with customer recovery as end result


Strong verbal, written and interpersonal skills


Ability to multi-task and work independently in a fast paced work environment


Strong knowledge of Office products


Sales Achievement and Leadership Excellence certification.


 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Tuesday-Saturday 8:30PM-5:00AM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383278]]> Mon, 30 Jan 2012 14:00:00 GMT 2136824-Providence-Operations
Join Us for a new opportunity in great technology area and work with some of the best folks in the business! Join a team that is leading the peer segments in retail banking channels. 

RBS Citizens’ Technology Services America division is looking for a talented and highly motivated individual for a Senior COTS (Commercial Off-the-shelf) Integration Engineer to support the implementation of a new Branch Image Capture and Teller application for the Retail business line. The system will provide a new technology approach to solving a key business challenge, in a high volume and mission critical environment across multiple geographic regions in the US. 

Primary Function:


The COTS Integration Engineer will be responsible for the Design, Installation, Customization, Implementation and support of robust, secure, scalable COTS systems across n-tier platforms. This is not a development position.


 


Responsibilities/Duties:


Integrate simple to moderately complex .NET/JAVA or any COTS (Commercial Off-the-shelf) applications into DEV, QA and Production environments. These applications will be a combination of in-house and vendor-delivered solutions. Typical application deployment to include multiple web server code deployment, database connectivity, IIS configuration, advanced COM+, Workflow integration, MQ Series connectivity.  

Provide Production On-Call support for applications once they go-live.


Has input into department policies and procedures

Maintains status of project responsibilities


Facilitates in planning, estimating, and reviewing tasks for application based activities


Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects


Must participate actively in weekly project meetings and provide input/task updates to project team.


Able to develop a mid-size project plan with low to moderate impact projects using standard project management software


Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the team, and works well with CSG teams and external group teams


Enhances team productivity by helping others


Formulate and enforce application deployment and integration standards


Writes conclusive e-mails when resolving issues with the user community.


Writes comprehensive Design and Development documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system.


On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)


Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.)

Uses fact finding techniques and analytic tools to identify problems


Takes a systematic approach to problem solving


Looks beneath the surface to identify root cause


Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require


Takes personal ownership for problems, and follows through to ensure that solutions meet needs.


Effectively documents solutions


Ensures knowledge transfer to work group/project peers
 

Qualifications

Typical Minimum Education: Bachelor’s Degree or equivalent


Typical Minimum Experience:  Minimum 5 years experience

Knowledge: 


Full life-cycle implementation experience (requirements, design, implementation, integration, testing).


Experience with the setup, management, and optimization of web-based applications on Wintel servers.


Good understanding of RDBMS systems such as Oracle (RAC, 11g), SQL Server 2005 and DB2.

Technical: 


Solid understanding of the following technologies: Windows 2000 Server, Windows 2003 Server, Windows XP Professional, Windows 7, AIX, Redhat Linux, Solaris, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003/ 2010 .NET, Microsoft SQL Server 2005, SharePoint 2007, COM+, Version management –CVS, SSL.


Experience with web application coding utilizing Classic ASP, ASP.NET, HTML, VB, XML, JavaScript, VB.NET, C#, Java, JEE, and Cascading Style Sheets.


Experience with PERL, UNIX Shell Scripts, VB Scripting.


Demonstrated understanding of middleware (MQ, Message Broker, WAS), web integration, and data warehousing principles.


Strong experience with connectivity issues related to Oracle, Microsoft SQL, DB2 databases and the ability to understand complex SQL Stored Procedures.


Highly proficient with Microsoft Office Tools such as MS Visio, MS Project.


Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance, change control process and deployments.


Understand application integration across every tier, including desktop, application and middleware tiers, database, business intelligence, and mainframe.


Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.


Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.


Experience with Web Services, SOAP and XML


Experience with build and deployment automation


Excellent written and verbal communication skills and demonstrated ability to mentor others.


Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred.


 


Other:


Experience with Argo BankPro


Experience with ProfitStars Alogent Sierra XPedite and XChange


Experience with Authentication devices
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383212]]> Mon, 30 Jan 2012 14:00:00 GMT 2136788-Providence-Corporate
The Wire Transfer Associate I responds to diverse incoming customer requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options (may include requests that are not routine in nature).  This role will assist high profile customers with sending high dollar, high risk domestic and international wire transfers and will assist customers with activating Wire authentication PINS, perform due diligence call backs to customers to validate wire instructions and process ad hoc research requests on behalf of customers.  Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship.  The Wire Transfer Associate I must adhere to all internal risk policies as well as all federal and international laws & regulations all while providing exceptional customer service.
 

Qualifications

Excellent Typing/Data Entry skills and Computer Skills


Superior communication skills


Excellent customer service skills and Phone skills


Intermediate level PC skills required




High School or Equivalent required, Associate Degree preferred or 2 years of experience in lieu of degree


2 years of Customer Service Experience, Experience servicing customer through the telephony channel. Specifically, any experience with utilizing VRUs or any related phone technology as well as authenticating customers over the phone is a plus.  Experience in supporting customers in Retail or Commercial Banking a plus.

 

Hours and Work Schedule

Hours per Week:   20


Work Schedule:    Monday-Friday 2:00PM-6:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383259]]> Mon, 30 Jan 2012 14:00:00 GMT 2136790-Providence-Operations
Performs intermediate clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s).  Researches routine customer, brand, or bank inquiries as appropriate.  Determines the source of problems and works to resolve them. Performs simple data entry tasks, compiles simple data, and performs routine math calculations. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. 

The position requires routine decision making without consulting supervisor and the ability to prioritize.  Completes multiple daily functions in an accurate and timely fashion, using basic analytical skills. Works independently most of the time and is capable of solving problems in assigned areas. May provide customer service for internal and/or external customers.  Performs other duties as assigned.  May require multi-tasking and cross training within the department.  May require training of other staff. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.
 

Qualifications

High School or Equivalent required


Good problem solving skills and analytical skills


Basic math skills


Good compliance/regulatory environment knowledge/skills


Ability to multi-task and attention to detail


Ability to communicate effectively verbally and written


Good customer service skills


Working knowledge of department computer applications and systems. Basic mainframe skills.


Working knowledge of MS Word


Working knowledge of MS Excel


Working knowledge of MS Outlook


1 – 2 years Operations experience, Experience working in an operations environment or entry level clerical.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-4:30PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383279]]> Mon, 30 Jan 2012 14:00:00 GMT 2136791-Providence-Operations
To conduct branch audits throughout the retail footprint of Citizens/Charter One Bank. Perform and document assigned test work while maintaining objectivity and independence. (Travel = 50%) Ensure that all completed documentation is accurate and supports the conclusions made based on the test work performed. Ensure that deadlines are met for requested tasks.

Identifies, analyzes and concludes upon the effectiveness and efficiency of internal controls, displaying an understanding of risks, compliance, and materiality.

Incumbent primarily provides support to the Sr. Staff Auditor.  External contact is limited.
 

Qualifications

Two years of Branch Manager, Assistant Manager, Teller Manager or equivalent work experience.

Risk awareness, knowledge of branch operations, effective communications.

Proficient in Microsoft Office applications.  Mainframe, TouchPoint, and Oracle experience is recommended.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule: Monday-Friday 8:00AM-5:00PM (Hours may vary based on travel schedule). 50% Travel Requirement noted is Overnight Travel.  Approximately 25% travel is local.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383247]]> Sun, 29 Jan 2012 14:00:00 GMT 2134074-Providence-Risk-Management-and-Compliance
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday Hours Vary 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383236]]> Sun, 29 Jan 2012 14:00:00 GMT 2134071-Providence-Retail
Working as part of the Industry Banking and Capital Markets finance team, this position will be primarily responsible for providing financial planning, reporting, and business analysis support for two of Commercial Banking's most important fee generating products; foreign exchange and interest rate derivatives.  This position requires the development of solid working relationships with the senior business managers responsible for managing these products.  Specific responsibilities include monthly financial reporting, forecasting, annual budgeting, and ongoing analysis and evaluation of the businesses.  This position will serve as the primary contact point and source of information and analysis for these products for the entire Commercial Banking Finance team.
 

Qualifications

Strong analytical and communication skills.  Ability to effectively interact with senior managers.
Significant financial planning and reporting experience (5-10 years)
Business degree, MBA preferred.
Financial industry experience greatly preferred, particularly with an understanding of foreign exchange and interest rate derivative products.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383220]]> Sun, 29 Jan 2012 14:00:00 GMT 2134078-Providence-Finance
The candidate will manage collection accounts through the recovery process including account follow up to ensure actions are completed in a timely manner to increase collectability. The job function will include the review of past collection efforts, preparation of account referrals and correspondence with attorneys and or investors to bring the account to a resolution.  The candidate will negotiate settlements and payment plans as appropriate. 
 

Qualifications

High School or Equivalent (GED) required.

Associate Degree in business/legal preferred.

Strong knowledge of the collection process for consumer and commericial products with experience in consumer and/or collection process; payment negotiations and FDCPA understanding.

Excellent oral and written communication skills.

Effective time management skills

Must possess good judgment and decision making skills.

Ability to interact with management levels up to Vice President.

Knowledge of financial statements and accounting principles.

Ability to effectively interact with both internal and external customers.

Negotiation and presentation skills

Basic knowledge of and experience with MS Word, Excel, Powerpoint, Access and Outlook. 

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383006]]> Sun, 29 Jan 2012 14:00:00 GMT 2134077-Providence-Product-Support
CCO Investment Services Corp. is responsible for providing a complete line of investment and insurance products and functionality to our Financial Consultants and our clients.  The primary function of a Sr. Operations Specialist is to perform all aspects related to the operational needs of a broker dealer.  These tasks include, but are not limited to; New Account set up, Transfer of Asset processing, Order Entry, Redemption Request, Retirement Processing, Quality Review, Issue resolution and Customer Service. Additionally a Sr. Operations Specialist is viewed as a Subject Matter Expert for at least one operational transaction type.



Ability to perform all functions of an Operations Specialist


Assist other departments within Operations to balance workload as requested

Handle complex issues and transactions efficiently and accurately

Act as an internal and external subject matter expert for at least one operational responsibility



Ensure daily activities comply with applicable regulations and internal policies

Recommend and implement process improvements

Cross train on all Operations duties and be able to act as a back up when necessary

Provide exceptional customer service to internal and external clients

Actively participate in departmental projects and initiatives

Assist in training Operations Specialists


Qualifications

To perform at a high level a Sr. Operations Specialist should posses the following skills;



2 – 4 years of experience in a  processing or similar position

High School diploma or GED, Bachelor’s degree in a business related field preferred

Requires consistent accuracy and productivity to be maintained at or above departmental epectations

Ability to work in a fast paced environment with multiple priorities

In-depth knowledge of at least one primary processing function

FINRA Series 7 and 63 licenses or ability to obtain within 6 months of hire

Strong computer skills

Strong attention to detail and quality oriented

Ability to work in a team environment

Good interpersonal,  verbal and written communication skills

Adaptable to change

Foster and promote a positive and energetic work environment


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383264]]> Sun, 29 Jan 2012 14:00:00 GMT 2134069-Providence-Sales-and-Service
This position will serve as a midlevel analyst with operational responsibilities for accurately evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity in accordance with Global and Local Regulatory procedure and policy in consultation with AML supervisory staff.

Responsible for ensuring that assigned processing is performed according to the standards set forth by the Bank in addition to government and industry regulations. The Analyst II must have a good understanding of  the governing rules and regulations and the implication of processes on other groups within operations and other divisions in the Bank. The AML Analyst II may work on processing of Due Diligence, Sanctions Filtering, Bank Secrecy/Cash Reporting, and/or CIP.

Analyzing, researching and making decisions. Report and submit necessary documentation as required. Creating and maintaining appropriate files which will be reviewed by AML supervisory staff as well as internal, external and regulatory examiners during annual audits and examinations. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations as required. Understands and follows operational controls to minimize errors. In consultation with AML supervisory staff provides feedback in the development of strategies to alleviate operational issues and Ensures compliance within the area of responsibility; makes recommendations for improving effectiveness of policies and procedures.
This position will work as support to Process and Governance.
 

Qualifications

Willingness and ability to learn: internal and external rules governing the compliance area


Able to achieve both immediate and short term goals with appropriate supervision, ensure smooth work flow and meet operational deadlines


Good written and verbal skills


Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members


Computer skills, including Microsoft office, research software and internet searching and investigation skills


Bachelor Degree preferred


AML Certification preferred


2 + years, banking experience within retail or operations, basic knowledge of banking and bank systems


2 + years, AML knowledge, working knowledge of AML or Bank Secrecy procedures.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383240]]> Sun, 29 Jan 2012 14:00:00 GMT 2134056-Providence-Operations
 The position reports directly to SVP Treasury Finance Director.
The incumbent is responsible for review and analysis of CFG consolidated legal entity balance sheet and margin.  In this capacity, he/she will coordinate monthly and ad hoc legal entity strategic analytics for exec management.  Additionally, he/she will work closely with LOB Finance CFOs to review and assess legal entity margin impact of business unit forecasts and initiatives.  Responsibilities also include ensuring that ALM portfolio models are reasonably consistent with business forecasts and accurately incorporate BU initiatives.  Working with other Treasury Finance analysts, the incumbent will provide an effective analysis of the funds transfer pricing centerand develop, implement and maintain procedures and analyses to ensure the budget and forecast of the FTP center is reasonable.
   Legal Entity Margin Review:



Monthly analysis and review of balance sheet and NIM actual results to budget and forecast.

Liaison with Corporate Planning on monthly results.

Prepare rate volume analysis on CFG legal entity results.

Review full year forecast and test balances and yields for accuracy and consistency.

  Margin and NII Analytics:



Prepare ad hoc analysis for exec management on legal entity margin and NIM%.

Work with M&A to review and analyze peer group data.

Perform analysis on 5 year strategic plans and validate LOB assumptions

  FTP/Mismatch:



Analyze changes to legal entity balance sheet on the Mismatch Center

Convert LOB initiatives and forecast changes from PCRS results to legal entity results

Provide analytics to Sr. Mgmt to assist in mitigating interest rate risk through funds transfer pricing


Qualifications

5-7 years of Treasury or Finance banking experience
5-7 years of Microsoft Office, Essbase, SNL
5 years of working with regulations surrounding the management of interest rate risk, Basel capital requirements, Dodd-frank legislation.
 Strong quantitative, analytical, interpersonal, and communication skills are required. An understanding of the pricing and cash flow characteristics of: lending and deposit products; investment products with special emphasis on Mortgage Backed Securities. Familiarity with Funds Transfer Pricing, interest rate risk, and liquidity is preferred. Strong understanding of financial markets, interest rates and the potential impact of current economic activity on banking industry is a plus.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383273]]> Sun, 29 Jan 2012 14:00:00 GMT 2134055-Providence-Other
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   20 
Monday thru Saturday hours - vary 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383233]]> Sun, 29 Jan 2012 14:00:00 GMT 2134066-Providence-Citizens-Teller
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   20


Work Schedule:    Monday-Saturday - hours vary 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383235]]> Sun, 29 Jan 2012 14:00:00 GMT 2134060-Providence-Citizens-Teller
Citizens Financial Group, Inc. seeks an Application Team Leader, ETL Development for its Cranston, RI location.
Duties:



Support the development, implementation and maintenance of complex data integration solutions which include data warehousing, access, modeling, manipulation and delivery on various IT platforms.

Design and deliver technology solutions that incorporate enterprise scheduling tools such as CA-7 and Autosys JIL utilizing comprehensive knowledge of Business Intelligence software, including iWay; Extract, Transform and Load (“ETL”) tools such as Datastage, Qualitystage, and Informatica; Data Modeling tools such as FOCUS and Erwin Data Modeling; and Data Warehousing tools such as OLAP, Star Schema, Oracle, Teradata, MLOAD, FLOAD, DB2, MS Access, and SQL.

Create and improve code using programming languages such as PERL, Unix Shell Scripting, MS Windows Scripting, MS T-SQL and PL-SQL, BTEQ, FTP, SFTP, Mainframe Cobol, and JCL. Create and maintain architectural standards and best practices, performing project management with Six Sigma methodology.


Qualifications

Must have Bachelor’s degree in Computer Science, Engineering, Mathematics or related, followed by five (5) years of progressive experience in position offered or related data warehousing position.Full term of experience must include developing Data Warehouse/Business Intelligence systemsand performing data modeling and data integration using Business Intelligence technologies, including iWay, Datastage and Qualitystage; complete lifecycle implementation of data warehouse projects using Teradata utilities, including BTEQ, MLOAD and FLOAD; performing project management with Six Sigma methodology; and utilizing PERL, Unix/Windows Shell and Autosys JIL scripting.
 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Other Information

Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383225]]> Thu, 26 Jan 2012 14:00:00 GMT 2128107-Providence-Corporate
Serve as the executive responsible for leading and overseeing Citizens Financial Group’s (CFG) Privacy Office.  Provide definitive advice, guidance, and assistance to CFG management on all matters involving privacy, federal banking regulations, data protection/information security, and fraud/identity theft that affect personal customers, commercial customers, and our employees.  Performs monitoring and reporting on the effectiveness of CFG’s corporate-wide Privacy Compliance Program.  Assist in key privacy-related matters and initiatives as the subject matter expert, and work collaboratively to support CFG management with all privacy and data protection laws.
Key responsibilities include:



Ensure the continued implementation of the Privacy Office including the structure, strategy, policies and procedures, and other governance functions to provide advice, assistance, and guidance on all federal and state privacy laws and specifically those that affect banking.  This includes management and direction for the Privacy Committee and sitting on other CFG committees overseeing aspects

Develop a corporate-wide reputation for Privacy expertise and ensure business lines have the appropriate advice, assistance, and guidance to identify, implement and maintain CFG’s privacy and data protection policies and procedures.  Ensure that all legal, regulatory and/or mandatory requirements (both internal and external) relating to compliance and Privacy risks are interpreted, understood and acted upon appropriately.  Assist with fraud investigations or matters related to CFG’s Ethics Policies, as needed.

Provide leadership in the development and implementation of effective compliance programs to comply with Gramm-Leach-Bliley Act and CFG’s Customer Information Security Program (CISP).  Provide all needed advice and guidance and render opinions regarding new initiatives, changes in process, and remediation activities as needed.  Collect and analyze information to provide effective oversight of the CISP and report as needed to the Board of Directors and other risk committees on the status of compliance with GLBA.

Develop and maintain strong working relationships with CFG management, including Risk colleagues, Legal, Human Resources, Security & Risk management to establish and implement a Corporate-wide Privacy Office and Compliance Program.  Provide leadership in the planning, design and evaluation of privacy related projects. Represent RRCM as appropriate on business projects and governance groups, providing input and challenge on Privacy compliance matters and influencing these bodies as appropriate.


Qualifications

Preferred Qualifications:



Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization.  Strategic vision and the ability to maintain a best-in-class privacy office within the context of the privacy marketplace and industry trends.

In-depth experience with Federal Banking Laws, Rules, Guidance relating to GLBA and all FFIEC Guidance and experience working directly with federal banking regulators.

Strong working knowledge of all privacy and data protection laws and specifically all financial services regulations (GLBA, FACTA, FCRA, State Data Protection Laws RFPA, HIPAA/HITECH, UDAP/UDAAP, AML/BSA, HR/employment laws, surveillance and monitoring laws, data breach laws, etc.) with the ability to advise on diverse compliance related financial services activities and the regulatory rule making process.

Knowledge of data protection/information security, telemarketing laws, COPPA, CAN-SPAM, TCPA, ECPA etc.

Ability to provide definitive advice and guidance on large corporate projects and initiatives in real time.

Ability to interpret regulations impacting the financial services industry and advise on corporate-wide compliance oversight and enforcement program policies for regulatory risk management.

Ability to conduct legal research on complicated matters and distill advice to a broad audience with operational recommendations for implementation.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383018]]> Thu, 26 Jan 2012 14:00:00 GMT 2128106-Providence-Corporate
The Sr. Project Manager role will add value in driving change through the delivery of technology projects. The projects add value to the organization through an increase in revenue, mitigation of risk, or development of new business opportunities. 



Ability to lead a diverse technical project team to overcome obstacles while ensuring the scope of the project is delivered, on time, and with high quality.

Partner with the line of business stakeholders to clarify business requirements, manage change control, and assure stakeholders expectations are met.

Develop and update technology and business estimates required to complete the approved scope of the project.

Develop and maintain all project financial reports required, including proforma and proforma business case, financial status, forecast, and change estimates.

Create and maintain all project documentation required by the RBS Citizens Change Framework process which would include detailed project plans, contact list, risks, issues, monthly budget forecasts, and project closing documentation.

Actively manage the day to day activities in relation to project delivery including risk mitigation, issue mitigation, and control over critical path items.

Outstanding people skills with an ability to work well under tight deadlines.

Effectively communicate project status to management team via status reporting or executive presentations.

 

Qualifications

Ability to develop a detailed work break down structure, project plan,  and determine critical path of the project. 

Ability to develop risk mitigation plans.

Ability to act as a liaison between the business line and technical teams to ensure technical solutions align with business objectives.

Ability to manage scope, schedule, budget, quality, and change throughout the lifecycle of the delivery.

Ability to manage vendors, and contractors effectively

5 – 7 years of technical project management experience in all facets of the Project Development Lifecycle, performing in a structured delivery environment.

Experience using Microsoft Project to manage work break down structures.

Experience using Microsoft PowerPoint to create executive presentations

Bachelor’s level degree in technology or business

PMP (or equivalent) certification is a plus

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383121]]> Wed, 25 Jan 2012 14:00:00 GMT 2127115-Providence-Administration
Work with Specialist Assurance Manager to produce assurance review plan, designing solutions which take account of the resources available and constraints imposed;

Appraise Specialist Assurance Manager of progress on reviews underway and issues requiring resolution, bringing an approach that resolves issues and proposes solutions;

Liaise with business to identify whether planned timescales for assurance reviews are viable, validate issues and cross refer to other key stakeholders (e.g. GIA, Group Risk, and external parties);

Meet with Specialist Assurance Manager / team colleagues to share data, clarify understanding and identify potential issues;

Participate in  and / or lead briefings with Specialist Assurance Manager to discuss role in relation to the specific assurance reviews;

Accountable to key stakeholders for delivery of assurance reviews to an agreed quality, time and cost;

Conduct review testing. Tests may involve data analysis, observation and interviews with colleagues within the business and / or TP;

Use assurance methodology to ensure that the ongoing progress of assurance reviews is formally tracked and that a clear audit trail exists in line with agreed governance;

Create and issue Assurance Documentation, assessing adequacy of controls, identifying tests to be used and testing rationale and with key individuals to identify processes, risk and controls;

Escalate contentious issues to Specialist Assurance Manager in a timely manner;

Follow up of assurance issues to ensure theses are addressed by the business in an appropriate manner;

Participate in knowledge sharing events to promote own and others’ business / product knowledge and continuing professional development; and,

Support new team members / less experienced Specialist Assurance Analysts on an ad hoc basis.


Qualifications

 



2 years experience and understanding of  Corporate Security Services , Group Manufacturing business function;

Experience of managing relationships with a business;

Experience in analysis and presentation of complex data and providing input to produce reports; and,

Being able to work as part of a team coupled with ability to gather and analyse information & provide a suitable solution.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383165]]> Wed, 25 Jan 2012 14:00:00 GMT 2127098-Providence-Risk-Management-and-Compliance
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   15.50


Work Schedule:    Varies, Monday-Saturday
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383163]]> Wed, 25 Jan 2012 14:00:00 GMT 2127095-Providence-Citizens-Teller
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday - Hours Vary 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383161]]> Tue, 24 Jan 2012 14:00:00 GMT 2124279-Providence-Retail
HR outsources services to approx 150 vendors and this role is accountable for managing a number of them working collaboratively with the Policy/Process owner responsible for the service being provided by the vendor. 


 
The position will:



Provide centralized expertise and guidance on the Group Policy Framework Contract Management Policy Standard

Ensure effective and consistent Contract Management activities in line with the Group Policy Framework Contract Management Policy Standard   

Work closely with Procurement Services to ensure robust contract management

Work with HR COE’s to identify any gaps within Contract Management activities and suggest remediation, as required and appropriate

Support strategic direction of the service requirements

Actively engaged in the Vendor selection, renewal & termination processes

Active participation in contract negotiation process

Manage, monitor & support continuous improvement activity with suppliers as applicable

Monitor and measure appropriate operational Key Performance Indicators for selected contracts

Manage contracts on an on-going basis in a risk and value based model

Manage Third Party Assurance,  Information Security and other Corporate Governance requirements

Manage ongoing issue resolution

Contribute to enterprise level reporting for each applicable contract

Support budget process

 

Qualifications

Experience of managing multiple stakeholders, both internal & external


Experience of managing vendors. Experience of HR vendors including Benefits would be advantageous but is not essential


Experience of working with and understanding HR business issues and organizational sensitivity.


Experience of contributing to projects incorporating people, budgets and benefits.


Business focus and acumen including financial & budgetary analysis.


Ability to interact, communicate and collaborate with a range of professional colleagues (e.g. HR policy owners and functional specialists as well as Procurement Services.


Excellent Continuous Improvement and innovation ethos.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383155]]> Tue, 24 Jan 2012 14:00:00 GMT 2124273-Providence-Corporate
The Senior Risk Manager manages all aspects of risk within the business unit, ensuring that risk processes, programs and reports are consistent with corporate direction and policies.  This is accomplished by developing, enhancing and maintaining a proactive and robust risk management program and related initiatives.  The Senior Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered.  Provides regulatory expertise and solutions on complex risk and compliance issues within business unit.  Identifies, assesses, implements and communicates regulatory issuances.  Reviews policies and procedures for adequacy and accuracy.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Advanced analytical skills


Excellent writing, verbal and communication skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


In depth knowledge of regulatory compliance requirements and risk management principles.


Proven leadership and management skills


Bachelor Degree required, Master’s Degree preferred


10 + years, Analytical, Compliance, Risk, Management, leadership or related experience including leadership in financial services industry
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383093]]> Mon, 23 Jan 2012 14:00:00 GMT 2121053-Providence-Corporate
Provides program management expertise to ensure multiple business level projects are planned, organized, controlled and delivered within a Program portfolio working directly with project sponsors. Program efforts have a larger scale and impact than most individual project efforts. Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders.  The outcome(s) of a program effort may have a significant impact upon business economics and success of the business strategic plan.  These efforts may also consume significant amounts of funding.

Manage Business Case creation and approval process, including ensuring the program benefits are articulated and agreed with business sponsor and that the program deliverables are capable of achieving the benefits defined in the business case.

Responsible for program portfolio of complex / critical projects through the entire life cycle.  Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post-Project Implementation Review undertaken. Responsible for management of full project governance with all projects fully documented in accordance with requirements laid down by Program Office. Responsible for provision of timely reports on project status and representing Change Management at relevant Steering groups, PIBs and PCCs.

May be required to provide input to business strategy and prioritization of Program portfolio. Manage research to determine and quantify options solutions to meet strategic fit. Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework). Full controls framework in place within the Program environment.

Ensure effective team identification of and act as escalation point for program risks, issues, assumptions and dependencies within the program portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of business sponsors. Manage program resources, including coaching and training & development. Help with definition of Change Management Strategy and contribute to the business operating model. Create, foster and instill a climate of adding value in delivering programs by striving for excellence and contributing to the overall development of Change Management and Business Services Strategy.

Responsible for formal performance review process of program staff in particular, development and talent management. May be responsible for staff identification and hiring process.


Define and manage the scope of the program in agreement with project sponsors, own and manage program goals, risks, issues and resources. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens. Full Management responsibility for Delivery, Cost and benefit management.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits. 


Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level.

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives. Team Leadership: To create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members and create a culture of development across the business unit. 

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives.  Coach and develop staff. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Ability to assume senior program manager role as necessary


There may be a requirement for travel


Proven track record of large programs end-to-end delivery to time, cost and quality


Flexibility to work on technology, change and business process programs


Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework)


In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


PMI certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree preferred, PMI certification preferred


2 – 3 years Program Manager, Previous Experience as a Program Manager an advantage


4 – 6 years Sr. Project Management, Previous Experience as a Sr. Project Manager advantage


8 + years Project Management, Previous Experience as Project Manager advantage


10 + years Project Environment, Previous Project Environment advantage


5 – 7 years Citizens Business Services, Previous Citizens Business Services advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383124]]> Mon, 23 Jan 2012 14:00:00 GMT 2121069-Providence-Corporate
Manage organization wide, large, complex efforts that combine the delivery of software elements, new and changed business models, and overall changes to organizational structure and capabilities.  Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders. Establishes and reviews objectives, coordinates all activities across projects, and oversees the integration and reuse of interim work products and results. 

This person spends more time and effort on integration activities, negotiating changes in plans, and communicating than on the other project management activities. Accountable to executive sponsors for schedule, budget, and quality of all program elements. Leads high-level sessions for program plan and schedule development. Reviews/approves project plans for conformance to program strategy and program plan and schedule.

Acts as the communications conduit to executive sponsors and program steering committee and conducts periodic briefings/status updates.  Escalates decisions to executive sponsors as necessary. Provides and interprets policies, creating an environment that fosters sustainable momentum for the program (i.e. removing barriers both inside and outside the enterprise), and periodically reviewing program progress and interim results to ensure alignment with the overall strategic vision.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. To work with the Leadership Team to set the future direction of the business and make a full contribution to longer term plans.  Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits.

Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level. 

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Leadership: Set clear vision of business success.  Translate overall strategy into meaningful direction for the unit.  Seize opportunities that enhance performance and the customer experience.  Focus others on key business deliverables.  Create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members.  Create a culture of development across the business unit.

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives. Coach and develop staff, 


Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behavior ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Ability to assume Program Director role as necessary


There may be a requirement for travel


Proven track record of large programs end-to-end delivery to time, cost and quality


Flexibility to work on technology, change and business process programs


Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework)


In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Strong knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Well rounded knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


PMI certifications are highly desirable


Organizational awareness required


High School or Equivalent required, Bachelor Degree or Master’s Degree preferred, PMI certification preferred


7 – 10 years Program Manager, Previous Experience as a Program Manager an advantage


4 – 6 years Sr. Project Management, Previous Experience as a Sr. Project Manager advantage


8 + years Project Management, Previous Experience as Project Manager experience advantage


10 + years Project Environment, Previous Project Environment experience advantage


5 – 7 years Citizens Business Services, Previous Citizens Business Services experience advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383125]]> Mon, 23 Jan 2012 14:00:00 GMT 2121070-Providence-Corporate
 As part of the Citizens Business Services Risk team, the Sr Risk Manager will provide regulatory risk support to ensure the administration of regulatory risk programs such as  the compliance framework within RBS Citizens Business Services, to include but not limited to: governance, monitoring; risk identification and assessment; training; change management and exam management.  Provides regulatory expertise and solutions on complex risk and compliance issues within Business Services.  Identifies, assesses, implements and communicates regulatory issues.  Reviews policies and procedures for adequacy and accuracy.
Develop and maintain relationships with key (internal and external) personnel and/or stakeholders and colleagues.  Interface with regulators to provide information or respond to inquiries and exam preparation activities for Citizens Business Services.  Analyze, monitor and report Business Services risks and controls, utilizing various data sources such as risk indicators, regulatory examinations, audit reports and business unit self assessments.  Ensure risk issues are appropriately escalated to management and that resolution plans are executed timely.  Participate and/or lead the rollout of regulatory initiatives within Citizens Business Services. Participate in various committees at a regional and global level.   
Proactively identify opportunities for change which will add value to the achievement of business objectives. Ensure robust structures are in place to deliver, monitor and review change initiatives.

 

Qualifications

Advanced analytical skills


Excellent writing, verbal and communication skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


Proven leadership and management skills


Bachelor Degree
10 + years, Analytical, Compliance, Risk, Management, leadership or related experience including leadership in financial services industry
Strong knowledge of deposit/loan regulations and FFIEC Information and Technology guidelines
Seasoned professional with ability to multi-task, work in a fast paced environment and influence at all levels of the organization.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382853]]> Mon, 23 Jan 2012 14:00:00 GMT 2121025-Providence-Corporate
Manages all functions and staff of a Tier II branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:  Varies,  Monday-Saturday
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383045]]> Mon, 23 Jan 2012 14:00:00 GMT 2121034-Providence-Retail
The IT Security / Threat and Vulnerability team currently has an opportunity for an Information Security Engineer.  We are looking for a team oriented security generalist to support Line Management in the on-going development of an insider-threat program.  As a member of the IT Security team, you will be responsible for the review and evaluation of security-related events, as well as performing detailed analysis of trends, volumes, and other high-level metrics. Subject matter may include, but not be limited to: effectively learning and utilizing information security tools to conduct day-to-day tasks; reporting, monitoring, risk and response analysis; process and risk documentation; and working to ensure that security policies are met and procedures are implemented.
The ideal candidate must be familiar with the major security organizations and be comfortable with conducting on-going research on best-practices and emerging threats in the field of insider threats; and have experience in drafting synopses and recommendations applicable to existing policies and infrastructure. The ideal candidate will have relevant experience in managing or monitoring infrastructure technologies that support  a holistic multi-layered information security program.  Experience working with or for a Security Operations Center is also quite valuable. 
The position is required to perform work with a high level of accountability and confidentiality; however this position shoulders a core responsibility for completing day-to-day work and tasks as assigned in a timely manner.  The successful candidate will be able to work with minimal supervision once training is completed and objectives clearly outlined.  Must be able to produce results according to specific documentation and analysis guidelines provided by Team Leads. This position will require frequent communication with a number of internal partners to provide context to monitored activities.  The ability to perform high-level queries and similar data analysis functions using standard business software tools is necessary. Strong written and verbal skills are required. Former military are encouraged to apply.
 

Qualifications

3 - 5 years Information Security experience in a large corporate environment.
Appropriate certification (Security+, CISSP, etc.) preferred.
Relevant experience or exposure in at least two of the following security areas preferred;
Security Events Monitoring Tools
Cyber Security Incident Response
Risk analysis and documentation
Host Intrusion Detection Systems
Network Intrusion Detection Systems
Intrusion Prevention Tools
Firewalls
Application Security Tools
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383048]]> Mon, 23 Jan 2012 14:00:00 GMT 2121035-Providence-Corporate
The Contact Center Survey Agent conducts outbound survey calls to customers for customer feedback.  The Contact Center Survey Agent will participate in regular training and briefing activities to ensure ongoing awareness of changes in process or procedures. Key responsibilities include: completing Surveys accurately capturing customer verbatim pertaining to their customer experience and participating in regular training and briefing activities to ensure ongoing awareness of changes in process or procedures.   Under close supervision, performs tasks that are routine in nature, requiring little evaluation.
 

Qualifications

Ability to learn fundamental knowledge of customer service scripts and responses.


Ability to follow Bank policies and procedures.


Verbal and written communication skills     


Good customer service skills


Team player


Good verbal/written communication skills


Typing ability


High School or Equivalent required


1 + years Telemarketing, preferred (not required)


Typing skills required
 

Hours and Work Schedule

Hours per Week: 16
Work Schedule: Choose 3 shifts Monday-Thursday 5:00PM-9:00pm and mandatory Saturday 10:00am-2:00pm.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382979]]> Sun, 22 Jan 2012 14:00:00 GMT 2117968-Providence-Operations
 This position involves collection and recovery efforts on charged off SBO/Non SBO mortgage products.
Contact customers to negotiate payment and settlement arrangements through inbound and outbound calls. Bring charged off accounts to resolution while providing excellent customer service. Where necessary, refer accounts to the next stage of collections when appropriate, which includes legal, bankruptcy and agencies. Assure compliance to all collection laws, regulations and/or investor guidelines.
Conduct searches for assets and employment to determine appropriate collection strategy
Adhere to policy and compliance guidelines regarding security of customer information
Adhere to system documentation, policies and procedures to ensure accurate internal and external reporting
Insure operational goals are met as set by department standards
Achieve a quality score as set by department standards
 

Qualifications

 High school or equivalent (GED) required.
Associates degree preferred.
Minimum of 3 years experience in payment/settlement/account resolution and negotiation on charged off products.
 

Hours and Work Schedule

Hours per week: 40
Weekly Schedule:  Mon-Fri: 8:00AM-4:45PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382821]]> Sun, 22 Jan 2012 14:00:00 GMT 2117988-Providence-Product-Support
The Business Credit Services (BCS) Portfolio Manager II position is responsible for effective credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, on-going portfolio maintenance activities, and as needed client support of pooled or individual portfolio.
The Portfolio Manager II position will have CFG delegated single signature Credit officer lending authority up to $1.5 Million. 
The Portfolio Manager II is responsible for ensuring overall portfolio performance and asset quality remains strong and is able to independently address and develop strategies and actions to resolve issues that could increase risk and/or create loss for the Bank. 
 The Portfolio Manager II will independently interact with Senior Management, Sales Team, Credit Products Officer, Credit Officer and/or MAD / GRG, in order to discuss and resolve risk related issues.  Portfolio Manager II independently reviews financials, makes recommendations and/or approves for annual review/renewal and/or modifications within delegated lending authority.
The Portfolio Manager II will perform the functions of the position with only periodic oversight and is expected to perform with general supervisory intervention.
 

Qualifications

3-5 years of experience and exhibited competency in various aspects of commercial lending /portfolio management including financial analysis and credit structuring, understanding and applying credit policy, and credit monitoring and risk administration practices.  Expected to have some level of credit and documentation experience.  Must be skilled in proposing and negotiating and approving credit and covenant  structures.
Must demonstrate practical and conceptual knowledge of credit and risk analysis.   Equivalent work experience may be considered as an alternative to formal degree program completion.
COMPETENCY AREAS:
General knowledge in financial modeling and able to structure credit in modeling environment.  Able to assist RMs on how to structure the credit relationship.
Exhibits competency at independently reaching conclusions and forms clear view of credit structure and business risk to Bank. 
Good understanding of industry nuances applicable to the credits contained within group’s portfolio. 
General knowledge of loan and related legal documents. 
Strong communication skills; and ability to influences others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions.
Bachelor's Degree in business administration, finance, accounting and/or economics preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383037]]> Sun, 22 Jan 2012 14:00:00 GMT 2121033-Providence-Sales-and-Service
Responsible for training and development needs of assigned personnel.  Assists in developing and implementing Recovery department policies and procedures for efficient business processes.  Monitor and manage daily account volumes and work flows to insure effective turnaround times and maximum customer experience.  Ability to understand and manage human resource issues.



Provide one on one coaching and feedback opportunities to staff through pre-scheduled meetings.  Along with monitors team members’ job performance utilizing a variety of techniques (silent call monitoring, side-by-side observances)

Prepare and conduct performance reviews on a regular basis including career path development.

Monitor loan deficiency balance recovery and DDA recovery processes to insure internal process efficiency, effectiveness and quality.

Manage the department in support of annual loan charge-off recovery projections (currently $15MM+), and/or annual DDA recovery projections ($24MM) and maintain expenses within assigned budget tolerances (currently $1MM). Utilize operational reporting to monitor and manage daily work flows and account volumes including maintaining proper coverage of critical job functions.

Manage to all assigned operational goals

Insure all escalated customer issues are resolved within policy guidelines.

Participate in the preparation and presentation of departmental reports and metrics to internal business areas including senior management along with monthly staff meetings.

Conduct interviews for job candidates.

Assist with developing and executing strategies to meet or exceed departmental goals.


Qualifications

High School or equivalent (GED) required.

Bachelor Degree preferred, or 3 years people management experience in lieu of Degree.

Minimum 3 years Collections or Recovery/Call center experience receiving inbound and placing outbound collection calls via an automated dialer, payment negotiation and account resolution.


 
People management and leadership skills.
Knowledge of consumer and commercial banking requirements including Federal/State laws (e.g. Fair Debt Collection Act, Privacy Act, Fair Lending).
Basic understanding of bankruptcy, litigation, internal collection and agency collection strategies.
Excellent oral communications; counseling and persuasion skills.
Math aptitude.
Excellent organization skills.
Make independent decisions and exercise sound judgement.
Organized work habits.
Ability to perform in a production environment and meet monthly operational metric goals.
Excellent analytical skills.
Proficient computer skills.
Ability to motivate in a competitive, repetitive and stressful environment.
 

Hours and Work Schedule

Hours per Week:   30


Work Schedule:    Monday 5-9 / Tuesday 8:30-1:30 and 5-9 / Wednesday 5-9 / Thursday 8:30-1:30 and 5-9 / Saturday 8-12.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382956]]> Sun, 22 Jan 2012 14:00:00 GMT 2117955-Providence-Risk-Management-and-Compliance
The incumbent will be working in the Fraud Operations department.  Fraud Operations’ primary function is to detect and prevent fraudulent activity among our debit, credit card, loan, online, and deposit account portfolio.
The Ops Group Manager I manages a major division which encompasses several large, more complex, or more risk intense departments.  May manage employees across multiple sites as well the leadership of a management team.  Full accountability for achievement of objectives set within the business plan for the specific business unit or function. Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives.  Develops, recommends, and implements departmental policies and procedures.  Ensures staff compliance with these and other banking policies.  Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Create and implement operational or functional business plans aligned with the overall business strategy and organizational policy to ensure the business unit within the span of control has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits. 


Customer Service: To champion strong customer service attitudes and values.  Responsible for assessing customer needs and inputting into the business strategy to help shape future product and service design. Utilize performance metrics to drive quality output.

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level.

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives. Team Leadership: To create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Recruitment & Induction: Oversee the hiring process and ensure that resource plans meet business need.

Team Development: Create, plan and implement activities that will support the development of team members and create a culture of development across the business unit. 

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives.  Coach and develop staff. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Outstanding customer service orientation and product knowledge.


Strong written and verbal communication skills.


Strong organizational, marketplace and global awareness


Highly effective networking and relationship building skills


Commitment to development and advancement of highly-skilled and diverse workforce.


Acts as an agent for positive change with flexibility


Commitment to quality and efficiency


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable.


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Bachelor Degree required, Master’s Degree preferred, or equivalent work experience.


10 + years Operations/financial services environment, with 5+ years of proven leadership experience.
Flexibility to travel required. Roughly 60% of the time this role will conduct business from our Medford, MA location.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383003]]> Sun, 22 Jan 2012 14:00:00 GMT 2117957-Providence-Operations
Arranges repayment of defaulted loans, seeking to maximize recovery of principal and interest.  Responsible for large complex defaulted loans.
 

Qualifications

High school degree or equivalent


1 year of experience
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-4:45PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383046]]> Sun, 22 Jan 2012 14:00:00 GMT 2117958-Providence-Product-Support
This position reports to the Change & Project Management organization within C&BB Sales and Service Support.
 The Project Manager will be assigned to high visibility and challenging projects supporting various business lines within the division.  Working with business sponsors, subject matter experts and technology resources, this position is accountable for developing the necessary project plans, schedules, budgets, presentations and documentation to ensure the successful delivery of project requirements and business benefits.  Leading the project team, the Project Manager continuously reviews the status of projects and provides updates to the Program Manager and other key stakeholders.  This is achieved through routine monitoring of the project budgets and timelines, the coordination of project meetings, and the preparation of status reports and documents through the use of computerized systems and project management software applications.  This resource also identifies opportunities for continuous improvement in the project delivery process within the division.                                                                                                     



Develop plans for business processes, automation, work flow and training changes required to achieve project goals.

Develops and fulfills project reporting requirements.

Leads project team towards achieving predetermined goals and results in alignment with the organization’s stated strategy.

Develops and/or modifies project design specifications in accordance with prevailing Bank standards and audit requirements.

Organizes, documents and implements/oversees implementation of all phases of assigned projects to satisfy project requirements and achieve business goals.

Investigates, documents and resolves project deficiencies and follows up to keep projects on schedule within plan constraints.

Acts as internal and/or technical expert on project tasks or phases of large projects as well as meet training, communication and other implementation objectives as needed to ensure successful project execution.

Evaluates assigned projects to validate benefits derived vis-à-vis predetermined goals and to assess opportunities for improvement in the project management process.

Performs other related duties as required.

Number of Employees Supervised :   Individual contributor.  Indirectly responsible for project team members.
 

Qualifications

Typically ten years experience in business administration, project administration, project management and team facilitation.  Progressive experience in project design, scheduling, budgeting and implementation.  Strong oral and written communication skills.  Strong knowledge of project management techniques such as scheduling of project modules, critical path, and adhering to project time-lines.  Ability to lead and direct a group toward a defined goal.  Must be self-motivated and self-managed with strong follow through on all phases of projects.
 Technical Knowledge & Skills:



Must have demonstrated strong skills in project management.

Must have strong organizational and planning skills.

Must have strong interpersonal skills to interact with project teams and multiple departments and vendors to achieve project objectives.

Must have strong capability for meeting project time lines and budget requirements.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382995]]> Thu, 19 Jan 2012 14:00:00 GMT 2110052-Providence-Administration
Responsible for managing the daily operations of the Teller staff in a Tier II branch. Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:    Monday-Saturday - hours vary
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382902]]> Thu, 19 Jan 2012 14:00:00 GMT 2110046-Providence-Citizens-Teller
The Manager of Work-Out and Greenbelt is responsible for building the Continuous Improvement capability of the organization, to be evidenced via successful target achievement (sessions, participants, and benefits), Facilitator accreditation and increased continuous improvement via colleague engagement.
His/her goal is to build an organization that understands the principles of Work-Out, the cultural changes that it is trying to achieve, the technical Work-Out tools that are relevant to their role and also in developing leadership skills that ensure such changes are sustained.
They are also responsible for driving the Greenbelt Program and developing the more technical and statistical skills in driving Continuous Improvement. Delivery of Work-Out Facilitator and Champion training to colleagues in all divisions. Ownership and maintenance of all Work-Out training materials – developing new modules as required in partnership with UK CI colleagues.
Ensure appropriate Americanization of all materials. Delivery of Work-Out advanced tools training /coaching and high level overview training to ensure awareness and knowledge of Work-Out is available at all levels of the organization. Ownership of skills matrices for Facilitator accreditation. Track and report progress against overall capability building goal. Ownership and administration of Work-Out program.
Working with Work-Out Leaders to ensure full understanding of the process, delivery of the process and performing audits to ensure quality of results. Tracking and completion of monthly results reports and dashboards to demonstrate progress against targets. Delivery of Greenbelt training and mentoring of Greenbelt participants through project delivery and accreditation. Monthly communications and recognition to promote program across footprint.
Leadership Accountabilities:
Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.
Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.
Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.
Team Development: Create, plan and implement activities that will support the development of team members.
Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.   Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Experienced facilitator, capable of delivering training to all levels of the organization with confidence
Experienced developer, capable of continuously improving current offerings and designing new offerings based on customers’ needs
Demonstrated ability to manage multiple competing work streams simultaneously, prioritizing work as appropriate
Demonstrable experience of developing strong relationships with others, specifically with Senior Leaders – able to interact and collaborate at all levels
Strong interpersonal, oral and written communication skills
Competent use of Microsoft Office, PowerPoint, Excel, MS Visio, Word and Minitab
Proven track record of delivery to time, cost and quality standards
Strong Work-Out/Continuous Improvement expertise preferred
Lean Six Sigma Black Belt Certified or trained
Enthusiasm and energy and Tenacious
Masters degree preferred with and/or 5 years experience in lieu of degree
5+ year’s Change Management
Significant exposure to Work-Out
Greenbelt and continuous improvement initiatives
5+ years Reporting
Familiar with matrix management techniques
Understanding the importance of team strength & collaboration
5+ years Influencing
Demonstrable track record in managing and influencing senior stakeholders enabling effective change delivery
5+ years Learning & Development experience
Knowledge of and experience using adult learning principles
Experience using course design and development techniques and familiarity of needs assessment best practices.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382996]]> Thu, 19 Jan 2012 14:00:00 GMT 2110038-Providence-Administration
The key responsibility of the Real Estate Appraisal Reviewer I is to assist in the management of risks associated with the commercial real estate appraisal and evaluation process for a given geographic market and/or assigned lending groups. Such involvement may include adherence to internal policies and procedures to ensure regulatory compliance and appraisal industry requirements for assignments.  This includes conducting independent commercial real estate appraisal reviews on low to moderate complexity/risk properties and assembling and managing the collection of market data in order to provide general market research to the various commercial lending functions throughout the Bank. The Real Estate Appraisal Reviewer I will be assigned to low to moderate exposure, low to moderate complex property types, and those commercial valuation tasks which typically result in lower risk to the bank.  The responsibilities may also include assistance with scoping of commercial appraisal/evaluation assignments, selection of appraisal/evaluation vendors, review of appraisal/evaluation reports, managing vendor relationships, drafting of review memoranda summarizing comments on the quality of appraisal/evaluation reports, opining to value conclusions, issuing value opinions, and related administration and support functions.
 

Qualifications

The candidate must be self-motivated and disciplined, with the ability to work autonomously with direct and indirect supervision.
The job requires excellent written and verbal communication skills, as well as a working knowledge of USPAP, FIRREA and Interagency Appraisal and Evaluation Guidelines.
Bachelor's Degree or Greater Real Estate Appraisal Trainee or equivalent appraisal experience.
Minimum 1 year experience as a bank staff appraisal reviewer or diversified commercial appraisal experience.
Knowledge of real estate appraisal and valuations techniques as well as local, regional and national real estate market understanding.
Working knowledge of personal computers Good analytical and organizational skills . Good oral and written communication skills. Ability to work as a team player Flexibility and willingness to assume responsibilities for projects and tasks assigned by management.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382961]]> Tue, 17 Jan 2012 14:00:00 GMT 2105846-Providence-Risk-Management-and-Compliance
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 Must be available to travel as needed. 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Other Information

Please note: Per the Internal Recruitment Guidelines and Policy, by applying for this position you certify that you meet the following criteria in order to be considered for this position:





Meet the minimum job qualifications.

Received a rating of 3 or better on your most recent performance review.

Currently not on a Performance Development Plan or Final Written Warning.

Informed your current manager of your intent to apply for the position.

For additional information, please review the Internal Recruitment Policy https://www.rbsamericashr.com/SiteCollectionDocuments/Policies/policy_3.02_Internal_Hires.pdf  on RBSAmericasHR.com.
Please keep in mind, there is no mandatory length of time in a role before you can apply for another role; however, our practice suggests a minimum of 12 months in your current position. Additionally, you are only eligible to apply and be considered for up to three positions at any point in time.
  

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382937]]> Tue, 17 Jan 2012 14:00:00 GMT 2105833-Providence-Corporate
Responsible for managing the daily operations of the Teller staff in a Tier I branch.  Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Scheudle, Mandatory Weekends
Location: Warwick Greenwich S&S- RI IS SOUTH 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382932]]> Mon, 16 Jan 2012 14:00:00 GMT 2102117-Providence-Citizens-Teller
 This position is responsible for providing analytics and modeling for the Home Lending Solutions (HLS) Sales and Distribution channels.  The incumbent will be responsible for tracking and analyzing productivity and capacity of the HLS sales channels, including analysis by geography and market, loan product and purpose, and lead sources.    Analysis will include projections in line with recruiting plans and market conditions, as well as capacity and resource optimization for the Direct sales channel.
 Lead complex business analysis to support Business Development and Analytics and its business partners.  Must Design, propose and execute complex analysis using business intelligence and data mining techniques under minimal supervision of a Business Manager.      



Lead issue specific analysis as part of a larger business problem. 

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested.  Detail analysis and flow of report to be executed by other analysts in the team

Define timelines, deliverables, and tasks for different analysts and colleagues in the project team.

Communicate results in visual appealing format, provide interpretation and next steps of the analysis. 

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistic or quantitative analysis of productivity of sales, across multiple distribution channels, including dimensions for geography, loan product and purpose, and lead sources.   Measure and evaluate opportunities or risks associated with this analysis.

Create analysis using multi-dimensional database analytics tools

Retrieve and organize data relevant to analysis on hand

Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets

Measure and evaluate capacity and potential capacity of direct sales across various products and lead sources.  Assist with projections for load balancing and source optimization.

Contributes to create requirements for data warehousing and Database Development

Develop statistical , financial and operations research solutions for business problems

Deliver results in presentation ready format using MS Office or other presentation software

Create business actionable hypothesis for specific issues, check prior knowledge acceptance with customers and communicate with key stakeholders

Review and assure accuracy, consistency and theoretical soundness of analysis performed by other analysts or customers

Uses descriptive profiling and exploratory data mining; to create advanced analytics solutions leveraging statistical and financial modeling

Execute statistical, Operations Research, or other advanced data manipulation designed by Lead Analyst.

Provide modeling and analysis to support compensation planning and decisioning. for sales groups.

Provide advice and technical support all issues related to implementation and automation.  Analyze process performance and recommend enhancements

Prioritize tasks and multi-task to deliver on time multiple projects

Support strategic planning efforts by providing thought leadership and analysis

Describe business problem, sample and bias issues, deliverable time frame and database implications analysis required.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required

Engage with facilities partners as necessary regarding HLS sales staffing.

 
 

Qualifications

Bachelors Degree required, Masters degree preferred
5 years experience conducting quantitative, financial or business analysis
1+ years management/ supervisory experience
Ability to lead small teams of customers and colleagues.  Divide large business problems into smaller issues, propose hypotheses and analyses to disprove or approve them.  Allocate analysis to other team members.
Financial analysis, including strong understanding of P&L, profitability drivers, allocations, activity based costs.  
Communication Skills: ability to present complicated analytical material in a concise and compelling manner to C-level managers
Experience with SQL (various flavors)
Strong desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
Proven skills in data extraction, manipulation and presentation
Attention to detail and critical thinking skills.
Ability to prioritize and multi-task effectively
Experience developing reports
Ability to translate data into information
Creativity; able to articulate ideas and concepts in visually interesting and persuasive ways
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382729]]> Thu, 12 Jan 2012 14:00:00 GMT 2092346-Providence-Corporate
Responsible for managing the daily operations of the Teller staff in a Tier II branch. Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday Hours Vary 
 

How to Apply

Please note:  To be considered for a Teller Manager position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382903]]> Thu, 12 Jan 2012 14:00:00 GMT 2092372-Providence-Citizens-Teller
As a successful member of our Student Loan Underwriting team it will be critical to underwrite complete private student loans including automated and manual portfolio, with strict attention to Reg B, ECOA, and FCRA.


Ensure material information captured in the automated underwriting system is accurate at time of review.


Demonstrate sound judgment in the analysis of required documentation while mitigating organization risk through appropriate decision making.


Meet or exceed productivity levels established by Management and credit quality standards set forth by RBS.


Respond timely to quality control and audit reviews when requested. Provide superior customer service to both internal and external customers.


Ensure Quality Assurance process is in place and adhered to prior to loan disbursement.


Assist the Group Team Lead when necessary.

Qualifications

 Bachelor's degree preferred or equivalent coursework and/or training in underwriting.


Minimum of 5 or more years underwriting required, student loan experience preferred 


Automated Underwriting System experience required


Self-directed with excellent time management skills


Demonstrated ability to analyze and evaluate complex income documentation


Ability to work in a face paced environment


Exceptional written and verbal communication skills


Advanced proficiency in Word and Excel

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382890]]> Thu, 12 Jan 2012 14:00:00 GMT 2092344-Providence-Sales-and-Service
This position is responsible for analyzing and organizing data and information to support comprehensive business performance reviews and scorecards for Home Lending Solutions, and providing analysis to support HLS initiatives.
Designs, proposes and executes complex business analysis to support Business Development and Analytics and its business partners.  Must accomplish complex analysis using business intelligence and data mining techniques .
Define and executes issue specific analysis as part of a larger business problem.  Review and analyze multiple reports, metrics and information related to HLS for consistency and relevance toward business goals and measurement.  Provide primary support in the preparation of comprehensive routine and ad hoc presentations, including Production Management/Business Performance Reviews.  Coordinates data and information for the development of HLS Scorecards.  Retrieve and organize data relevant to analysis on hand.  Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets.  Measure and evaluate risks and opportunities associated with HLS initiatives, such as Common Framework and Operating Model definitions.  Contributes to create requirements for data warehousing and Database Development.  Develop statistical, financial and operations research solutions for business problems.  Deliver results in presentation ready format using MS Office or other presentation software. 
Create advanced analytics solutions leveraging research and financial modeling.  Provide advice and technical support all issues related to desktop applications and automation.  Analyze process performance and recommend enhancements.  Present complicated analytical material and formulate actionable recommendations of business insights to senior management. 
Understand business problem, deliverable time frame and database implications analysis required.  Demonstrates professionalism and enthusiasm when handling requests for analysis and reports.  Own and promote use of analytics throughout the business. 
Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required.  Provide training, as needed, to users of data warehouse to promote self sufficiency across the organization.
 

Qualifications

Bachelor's Degree required, Master's degree preferred 
Individual contributor of business analysis.  Developing independently solutions to issues, disproving or proving hypothesis relevant to analytical solution.
Ability to coordinate tasks with small teams of customers and colleagues
Financial analysis, including understanding profitability drivers, revenue, expense elements and fix allocations
Experience with SQL and business intelligence extraction tools
Excellent desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
 Attention to detail ,Critical thinking, seeking improve process efficiency, and clearly articulating cost benefit of implementation.  
 Strong communication skills, both written and verbal.  Ability to translate data into information relevant to the business issue and customer.  Explaining and training internal customer on use of solution. Ability to present complicated analytical material in a concise and compelling manner
 Creativity - able to articulate ideas and concepts in visually interesting and persuasive ways
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382728]]> Thu, 12 Jan 2012 14:00:00 GMT 2092345-Providence-Product-Support
Manages the relationship and expectations of the Divisions and legal entities

Measures and communicates the resiliency risk position of the division

Drives change programs and actions within the Division to meet policy owner expectations

Accountable for the delivery of Business Continuity, IT Continuity and Work Area Recovery products and services to the Division, which extends to all facilities, operations and technology areas covering physical and electronic data including internal, customer and employee related information, building, and business processes

Acts as DPSO as required

Accountable for input to the Enterprise-wide Business Continuity Plan

Protects the region from prolonged business interruption due to facility and technology outages

Shapesthe agenda with a division in line with Regional and Group frameworks.

Contributes to the assessment of off shored operations resiliency consistent with US regulatory requirements and Americas governance and oversight program

 The DRO is accountable for understanding, communicating and ensuring compliance with the regulatory requirements in Americas.  This includes communicating policy and driving change in order to meet existing and any new requirements.
 The DRO leads and manages a diverse team of Business Continuity, IT Continuity, Work Area Recovery and Crisis framework specialists through direct and matrix management. They will also be a key member of the DRO Senior Leadership team, helping shape the overall direction of the function within the region.
 The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximise the effectiveness of the role, in addition represent the Division where appropriate with local regulators and on external global bodies for opinion forming, influencing and sharing of best practice.
 

Qualifications

Significant business continuity, IT continuity and work-area recovery experience

Good understanding and proven track record of working in Resiliency within the Financial Services industry

Familiarity with Resiliency Maturity Models

Understanding of the global Resiliency Standards and Resiliency best practice

Policy and regulatory management experience, including GLBA, FFIEC guidelines, interagency guidance

Leadership of a multi-location team based in North & Latin America

Influencing at senior organisational levels, up to and including, Executive level

Working with a broad range of business units across the RBS Group or other Global organisations

Proven experience in driving change

Excellent communication skills both written and verbal


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382831]]> Wed, 11 Jan 2012 14:00:00 GMT 2092347-Providence-General-Services
The Corporate Ethics Officer is responsible for developing and implementing the strategy for the promotion, enhancement and oversight of the Citizens Financial Group, Inc., Corporate Ethics Program.  The individual promotes an organizational culture that encourages ethical conduct and a commitment to compliance with applicable laws and regulations, as well as company policies and procedures.   The individual monitors and measures CFG’s Corporate Ethics Program in line with company policy and relevant regulatory guidance, and makes necessary changes to the program in order to ensure compliance. 
 
He/she is also responsible for managing a large vendor relationship for the Control Room.  Additionally, the incumbent leads the implementation of large projects within CFG for various senior-level stakeholders within RBS, including the Personal Trade Assistant (PTA) system project, outsourcing the whistleblower hotline and the required controls, testing and training for new Group-wide policies like the Anti-Bribery and Corruption (ABC) Policy Standard.   
 
Key responsibilities include:
 



Leads CFG’s Ethics Office by building strong partnerships across the organization, collaborates effectively within the compliance community and with CFG’s business lines, to provide advice and assurance on matters of ethics, integrity, and compliance

Leads and directs the team and monitors the processes for allegations regarding the Code of Business Conduct and Ethics.  Maintains oversight of investigations that come in through the Ethics Office; ensure all issues are promptly addressed and resolved; and oversee the data tracking process for these issues

Serve as CFG’s Divisional Anti-Bribery Compliance Officer (DABCO), representsCFG at regional Risk Committees and Group level ABC forums, fields related inquiries, resolves questions and policy issues, and escalate ABC matters as appropriate

Uses independent judgment to advise colleagues and interpret the Code, including the applicability of the Code in specific situations, such as for gifts/hospitality.  Also coordinates closely with management and HR to ensure that the company’s prohibition against retaliation for reporting an allegation of the Code is strictly enforced

Oversees the Control Room functions, including managing the Personal Trade Assistant (PTA)  system, answering colleague questions, communicating with brokerage firms, and identifying violations of policy regarding prohibited trading

Oversees the Foreign Corrupt Practices Act Compliance Program, which consists of developing and delivery of colleague training, monitoring current vendor contracts for compliance, and performing due diligence during M&A and when procuring foreign contractor relationships

Develops information reporting  for senior management and the Board of Directors detailing key program metrics

Manages and leads team members, performing employee development duties such as career training and coaching, performance reviews.

Coordinates the annual campaigns for the corporate ethics training and certification process; and the Conflict of Interest Survey

Implements and administers Group and local policy standards that are owned by the Ethics Office.  Assist with change management, strategic planning, budgeting, and other activities in conjunction with senior management team.

Manages processes to support the Executive-level Ethics Oversight Committee

 

Qualifications

Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization, includingsupporting functions such as HR, Legal, Audit and Corporate Security.  Must be comfortable with making judgment calls in relation to the Code of Ethics

10+ years of previous business and compliance experience with progressively more responsibility and exposure to senior and executive level management, including 8+ years experience in ethics and/or traditional corporate compliance functions

Familiarity with Ethics-related legislation, such as the United States Sentencing Guidelines, the Sarbanes-Oxley Act, the Foreign Corrupt Practices Act, the Federal Bank Bribery Law, Regulation O, the UK Anti-Bribery Act, related case law and best practices.  Practical experience with risk management concepts in the financial services industry

Understanding of attorney-client privilege, investigative and interview skills, and the ability to manage controversy without bias and to all parties.  Ability to quickly assimilate information relating to complex issues, maintain poise, demonstrate political savvy in dealing with sensitive investigations

Working knowledge of Control Room functions, with an understanding of securities laws and insider trading, information barriers and Chinese Walls, and material non-public information

Tact, diplomacy, and the ability to use discretion when making decisions, be creative and innovative in problem solving, and exercise good judgment

Demonstrated ability to multi-task, work independently and in team settings, and deliver results

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382675]]> Tue, 10 Jan 2012 14:00:00 GMT 2089516-Providence-Risk-Management-and-Compliance
Responsible for underwriting complete product offerings including automated and manual portfolio, Jumbo, FHA, VA, Bond Agency, and Construction-to-Perm loans.  This is a loan decisioning position with significant financial and risk impact to the business. 
Underwrite pre underwritten conventional first mortgages prepared by a Junior Underwriter
Underwrite complete product offerings including automated and manual portfolio, Jumbo, FHA, VA, Bond Agency, and Construction-to-Perm loans
Utilize your knowledge and experience to serve as an advisor for junior members of the department
Ensure material information captured in the automated underwriting system is accurate at time of review
Proactively suggest program alternatives for customers who do not qualify for terms initially submitted
Demonstrate sound judgment in the analysis of required documentation while mitigating organization risk through appropriate decision making
Meet or exceed productivity levels established by Management and credit quality standards set forth by RBS, while responding timely to quality control and audit reviews when requested
Assist the Group Team Manager when necessary and provide training when required.
In depth knowledge of all legal, compliance, regulatory and investor requirements for the product set
Is a resource for operations and sales colleagues regarding specific product requirements for loans in process
Provide exceptional customer service in all written and verbal communications to both internal and external customers
 

Qualifications

High School or Equivalent (GED) required, Certification, Licensure or other education / training preferred
Mortgage and equity industry experience
Extensive knowledge of underwriting guidelines
Extensive knowledge of Government products and guidelines
Detail and organizational skills
Customer service skills
Excellent written and verbal communication skills
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382706]]> Tue, 10 Jan 2012 14:00:00 GMT 2089495-Providence-Sales-and-Service
Position Summary:


This person will be responsible for teaching employees the skills and knowledge needed to perform their jobs.  This person will assist in the development of curriculum for training and documentation of CCOISC policies and procedures.  He or she will evaluate and monitor the progress of employees participating in training.  Thetrainer will also evaluate training materials and classes in order to make any necessary changes.
Responsibilities:


• Deliver training to CCOISC Operations, Phonebank, and Financial Consultants


• Assist in the developing of new training materials and courses


• Confer with management to determine training needs


• Initiate and implement revisions to training materials based on feedback


• Assist in the documentation of policies, procedures, workflow and other reference materials for CCOISC


• Adapt and present training appropriate for Operations, Phonebank and Sales Team


• Expand areas of knowledge in order to teach new subjects


• Enhance material by leveraging technology and building information on-line


• Perform other duties as assigned
 

Qualifications

Skills/Qualifications:


• College degree


• Prior training experience


• Minimum of three years of industry experience


• Excellent presentation, communication, writing, and project management skills


• Knowledge of tax, retirement, annuity, insurance, brokerage and mutual fund issues


• Strong PC Skills


• Series 7,63 and ability to obtain 24 within 120 days
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382759]]> Mon, 09 Jan 2012 14:00:00 GMT 2086634-Providence-Administration
This position supports the Loan Accounting area within Group Regional Services.  This role is responsible for leading, co-coordinating, project managing, supporting and planning across the Loan Accounting area.  Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions.  This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team. 

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness.  May be responsible for identifying key metrics and reporting.  Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management.  Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed. 

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development.  Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding. 

Accountable for development and delivery of a comprehensive regional Your Feedback action plan, making recommendations in regards to targets and achievement of targets.   Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.  Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations.  May also be responsible for planning events and logistics for large scale meetings.  Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members 

Team Development: create, plan and implement activities that will support the development of team members.


Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Strong knowledge of MS Excel and MS Access


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Accounting or Finance Experience is strongly preferred along with project management certification. 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382747]]> Sun, 08 Jan 2012 14:00:00 GMT 2083376-Providence-Corporate
Primary responsibility is to manage the Basel Qualification Committee.  The Basel II Qualification Committee serves as a program central resource and decision making body for primary support and interaction for Basel II expertise under the US Basel II Final Rule.  The committee oversees that qualification requirements of the regulations are met during the project to support a transition to a Basel II environment.  The committee’s responsibilities are to:


• Manage Basel II rule interpretation


• Provide Basel II subject matter expertise advisory support for multiple parallel projects for the enterprise


• Provide constructive challenge to PIB, workstream, project and program deliverables


• Manage the process of mapping workstreams, project and program deliverables to closing CFG Basel II compliance gaps and establishing and/or enhancing BAU processes.


• Oversee compliance of workstream and functional team’s deliverables measured against regulatory requirements and recommend corrective actions as needed


• Analyze new product and portfolio impacts


• Liaison with regulators for Basel II implementation


• Facilitate workstream requirements to support the regulatory examination agenda


• Provide Basel III and Dodd-Frank Act rule interpretation and compliance challenge relative to new and existing capital adequacy requirements and expectations.


• Work with subject matter experts from other large scale enterprise initiative to ensure qualification requirements are achieved.


Provides Basel II expertise to ensure multiple business level projects are planned, organized, controlled and delivered within the Basel Program working directly with project stakeholders as a representative of Program Management Office. Basel II Program efforts have a larger scale and impact than most individual project efforts. These efforts involve management of several parallel projects, multiple subject matter experts, managers and key stakeholders.  The outcome(s) of the program effort have a significant impact upon business economics and success of the business strategic plan.  These efforts may also consume significant amounts of funding.

Responsible for ensuring delivery of timely reports on qualification status and representing program interests at relevant Steering groups, PIBs and PCCs.  

Will be required to lead cross-functional team efforts to ensure compliance with regulatory expectations and program objectives. 

Will have extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Ensure effective team identification of and act as escalation point for program risks, issues, assumptions and dependencies within the program, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of business sponsors. Manage program resources, including coaching and training & development.  Create, foster and instill a climate of adding value in delivering programs by striving for excellence and contributing to the overall development of the Basel program.

May be responsible for formal performance review process of program staff in particular, development and talent management. May be responsible for staff identification and hiring process. Coach and develop staff as needed. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.

Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Required to champion strong customer service attitudes and values. 


Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the Basel program as well as the development of the unit business plan.

Proactively identify opportunities for change which will add value to the achievement of the program objectives and enhance the stakeholder experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
 

Qualifications

Strong knowledge of Basel II regulations and practical implementation


Previous work experience on a qualification team is preferred


Ability to assume senior program manager role as necessary


There may be a requirement for local travel


Proven experience with large programs end-to-end delivery to time, cost and quality


Well rounded knowledge of banking products and terminology


Ability to adapt to changing priorities


Strong problem solving and analytical capabilities


Strong written and oral communication skills are required


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Organizational awareness required


Bachelor Degree required


15 years general business experience required, 10 years experience in Finance
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
377496]]> Fri, 06 Jan 2012 14:00:00 GMT 1594734-Providence-Corporate
Responsible for the day to day handling of the team, ensuring escalated and complex issues are resolved within strict SLA ’s and in accordance to Bank Policy and Regulatory Guidelines.   Monitors and tracks service level agreements.   This could include providing final review and signoff of written correspondence being sent to Regulatory Authorities and Customer on behalf of Citizens Bank or one of our Executives.  Coaches to a customer focused environment that motivates and empowers teams to deliver best in class customer service and problem resolution to increase customer satisfaction, enhance the customer relationship, and increase customer retention.   Displays a sense of optimism about their ability and their team’s ability to achieve results.   Assists with identifying training needs and delivering appropriate training to staff.   Responsible for assisting in the professional development of a team of senior-level agents.  Participate in multi-faceted projects focusing on customer experience and problem resolution related issues.   Acts as an SME and Supervises all phases of assigned work to satisfy business requirements and achieve strict business goals in an efficient and timely manner.    Provide individual and team support for special projects.   Responsible for developing and building strong relationships and partnerships with managers and business partners of key areas to ensure timely and quality service is being delivered to our teams and our customers.   Partner with Risk, Compliance, and Regulatory Relationship Managers to ensure policy and procedure is up to date and team is educated and prepared to handle issues in a high performing fashion.   Work with these partners to understand and train to changes in the Regulatory and risk environment.

 

Qualifications

High School or equivalent degree required

Bachelors Degree preferred

5 - 7 years of experience in lieu of degree

Senior Level knowledge of products and services and operational functions

Strong Coaching abilities-takes responsibility for coaching people to drive improvement and customer experience

Ability to act as an internal expert on problem resolution best practices

Strong understanding of Banking Regulations/Compliance

Strong knowledge of Risk Management Principles

Solid knowledge of Financial Services industry

Superior written communications skills/Advance Letter writing ability

Ability to provide guidance and feedback to functional areas on how best to improve the customer experience

Best in Class problem solving skills

Ability to multitask and work independently  in a fast paced environment

Ability to work with minimal Supervision to bring escalated and sensitive issues to closure

Must be comfortable being the voice of the Organization and its' executives

Takes responsibility for developing people

Empowers others to broaden the scope of their responsibility to deliver excellence

 

Hours and Work Schedule

Hours per Week:   40
Work Schedule:    Monday through Friday, 8:30am – 5:00pm
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
382718]]> Wed, 04 Jan 2012 14:00:00 GMT 2076499-Providence-Product-Support
Responsible for expense report post-audits, receipt management, archiving, filing, and special projects as assigned to include Expense Report Audit. Audit colleague Travel and Entertainment Expense Reports for policy compliance and communicate with colleagues as required.
Additionally:



Receipt Management - Log Expense Report receipts as received in the T&E Expense Application and run monthly audit reports to identify issues requiring follow-up with colleagues.


Receipt Archiving - Prepare boxes of Expense Report receipts for storage and archiving. 



Qualifications

Must be detail oriented and organized.
Must have good computer skills.
Must have good communication skills.
Able to lift 50 pounds.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:30AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382639]]> Wed, 04 Jan 2012 14:00:00 GMT 2076502-Providence-Accounting
Support Functional Finance management to :


Deliver financial reporting, budgets and forecasts.  Coordinate support, review and challenge of divisional business cases with primary aim to provide executive management with advice on the financial implications of business activities including ensuring use of resources are optimized. 

Support contract negotiations where appropriate to ensure commercial and accounting requirements are fully delivered.  Increase the support efforts of ongoing challenges by providing independent review and challenge of functional cost base.

Deliverables:


Support the production of financial statements, forecasts and budgets for business unit(s) supported.  Provide financial support, guidance and direction to senior members of business unit(s) supported.  Challenging and critiquing business cases.  Develop governance and assurance processes to ensure accurate budgets and forecasts.  Maintain and develop controls to ensure compliance with accounting standards.  Ensure appropriate business processes and policies are in place.  Financial analysis and review of components of assigned business units business cases.  Influence and shape the departmental cost base (benchmarking, metrics, etc.).  Ensure business unit(s) meets its obligations to Group Business Services in respect of financial targets.
 

Qualifications

5+ years of work experience involving quantitative, financial, or business analysis


Prior management experience


Bachelor in Finance or Accounting with demonstrated experience in high level financial analysis


Excellent analytical skills


Strong PC skills with ability to manipulate data in Excel


Ability to interact with all levels of management


Superior written / verbal communication skills


Demonstrated leadership, organization, and communication skills
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382704]]> Wed, 04 Jan 2012 14:00:00 GMT 2076522-Providence-Finance
Provide reporting and analytical support to the Director of Corporate Planning. 

Analyze business unit projections in context of historic performance and prescribed economic scenario.  Highlight key assumptions, risks, and opportunities to senior management.

Support the monthly rolling forecast process.  Corral senior management to discuss changes that have evolved since previous read-out.  Identify potential changes to outlook. Capture final decisions in Essbase so they can be reported to Group (RBS).

Maintain the consolidated budget and forecast file.  Partner with Risk to support process for budgeting/forecasting provision, charge-offs and the loan loss reserve. Partner with Treasury to incorporate capital movements and to balance the balance sheet. Partner with accounting to ensure GAAP to IFRS conventions are cared for.  Partner with MIS to resolve and system related questions and lock down the budget / forecast at the end of each cycle.

Support CFG’s stress testing efforts as subject matter expert on Corporate Planning team.

Maintain strong financial controls and drive continual process improvement.


Qualifications

5+ years of experience

Prefer direct experience in financial management; public accounting or consulting backgrounds will be considered

Bachelors Degree in Finance or Accounting

Strong PC skills with ability to manipulate data in Excel required

Detailed oriented, diligent with strong organizational and analytical skills

Working knowledge of Hyperion Essbase a plus

Demonstrated leadership, organizational, communication skills

Superior written/verbal communications skills

Ability to interact independently with all levels of management


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382711]]> Wed, 04 Jan 2012 14:00:00 GMT 2076479-Providence-Finance
The incumbent will be working in the Mortgage loan accounting department.  The Senior Staff Accountant position has experience performing complex reconciliation, research, control (quality and/or financial) and reporting functions and is a source of information for junior level accountants.   May ensure that all assigned account reconciliations are prepared by staff in a timely manner and are consistent with corporate policies. Coordinates workflow, ensures deadlines are met, and assists manager with departmental oversight.  May have staffing responsibilities.  May drive the month-end Close process and prepare complex financial and regulatory reporting.  Perform analytical or more technically difficult projects as assigned.  Coordinate and control input to automated financial systems, databases, or spreadsheets.  The incumbent is autonomous and performs their responsibilities within a wide scope of acceptable practices.
 

Qualifications

Mortgage accounting/Banking experience preferred
Excellent understanding of accounting principals (GAAP, FFIEC, FASB)


Excellent analytical skills


Excellent organizational skills and attention to detail


Excellent writing and verbal communication skills


Solid knowledge of MS Word


Solid knowledge of MS Excel


Solid knowledge of bank applications such as CMOD, Webview, Oracle Checkfree, EPOST, Essbase


Strong mainframe application knowledge


Proven ability to multitask


Proven ability to perform in deadline driven environment


Ability to drive change, process improvements


Bachelor Degree Required, Finance/Accounting


7 + years, Accounting, Reconciliation, Control, Reporting experience, accounting and or equivalent experience a must, Operations and product experience a plus, Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382555]]> Wed, 04 Jan 2012 14:00:00 GMT 2076485-Providence-Accounting
The main purpose of the role is the capture, storage, and distribution of management information in support of all products and distribution channels in the Consumer Bank.  Lead transformational reengineering effort on behalf of the Consumer Bank integrating multiple existing data sources into a new single source of data in partnership with the Enterprise Data Initiative. Develops and establishes production reports to support the business lines and executives within the timeframes defined by the service level agreement.  Overall responsible for data accuracy and data quality. In addition responsible for information security of certain third party data vendors. Provide overall data governance business leadership to supporting Technology Division resources on behalf of the division.
 

Qualifications

Bachelor Degree required/Masters Degree preferred. 

Must have 15 years of experience in Financial Services Industry/Management Information and Analysis.

Detailed understanding of the Consumer Banking Division

Extensive experience of stakeholder management at Executive level.

Proven ability to manage and deliver through large teams.

Strong people management skills and ability to operate with credibility at the Executive level.

Strategic vision and organization/marketplace awareness

Commitment to development and career advancement of diverse workforce

Proven ability to lead, manage, and influence teams to achieve objectives.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382492]]> Wed, 04 Jan 2012 14:00:00 GMT 2076486-Providence-Product-Support
Member of Business Services Functional Decision Support team for the U.S. region, to provide financial and commercial support and challenge to the RBS Citizens Business Services team.
Support Functional Finance management to :



Deliver financial reporting, budgets and forecasts

Coordinate support, review and challenge of divisional business cases with primary aim to provide executive management with advice on the financial implications of business activities including ensuring use of resources are optimized. 

Support contract negotiations where appropriate to ensure commercial and accounting requirements are fully delivered. 

Increase the support efforts of ongoing challenges by providing independent review and challenge of functional cost base.

Ensure appropriate business processes and policies are in place.

Development of financial analysis and review of components of assigned business units business cases

Influence and shape the departmental cost base (benchmarking, metrics, etc.)

Ensure business unit(s) meets its obligations to Group Business Services in respect of financial targets.

Deliverables:



Support the production of financial statements, forecasts and budgets for business unit(s) supported

Provide financial support, guidance and direction to senior members of business unit(s) supported.

Challenging and critiquing business cases.

Develop governance and assurance processes to ensure accurate budgets and forecasts.         

Maintain and develop controls to ensure compliance with accounting standards.      

Scope of Role:  
 Interface with :



Senior management within Business Services & other divisions

GBM and ABN Finance/Accounting ( where applicable )

Citizens Business Services Finance team.

Regional and Global Shared Services / Corporate Accounting teams

Ensure compliance with regulatory and statutory requirements and RBS compliance policies and procedures affective the assigned Group Business Services division.


Qualifications

 



8+ years of work experience involving quantitative, financial, or business analysis

Business knowledge or experience of  Business Services line of business (Desirable)

Bachelor in Finance or Accounting with demonstrated experience in high level financial analysis

MBA, CPA or CFA in Accounting or Finance (Desirable)

Excellent analytical skills

Strong PC skills with ability to manipulate data in Excel

Ability to interact with all levels of management

Superior written / verbal communication skills

Hyperion Essbase

Demonstrated leadership, organization, and communication skills


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382698]]> Tue, 03 Jan 2012 14:00:00 GMT 2073712-Providence-Finance
Monitor, troubleshoot and repair application software issues. Escalate to Senior Support technician as necessary.



Uses fact finding techniques and analytic tools to identify problems

Takes a systematic approach to problem solving

Looks beneath the surface to identify root cause

Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require

Takes personal ownership for problems-follows through to ensure that solutions meet needs.

Effectively documents solutions

Ensures knowledge transfer to work group/project peers

Perform application upgrades for third party vendor supported software applications



Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)

Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.)

Support applications within predetermined and agreed upon Service Level Agreements (SLA’s) 
Adhere to problem management practices that focus on root cause analysis and prevention of future problems
Adhere to a strict Change Management policy to ensure timely notification, testing and approval for ALL systems and application related changes that impact the environment



Adheres to department policies and procedures

Has input to department policies and procedures

Work with other Application Support teams to resolve issues that may impact optimal performance of an application



Works within a small or large systems team and contributes independently.

Is reliable, dependable, and trustworthy

Understands Roles and responsibilities with in the team

Helps to define objectives for the  team,

Working well with both internal and external group teams

Enhances team productivity by helping others

Has strong communication skills (verbal and written)



Writes clear, audience aware and business-like e-mails, status reports and summaries.

Writes clear and concise technical documents.

Participates appropriately in team meetings, providing in occasional opportunity to address a small group

Writes conclusive e-mails when resolving issues with the user community.

Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system.

On occasion, runs a project level meeting.

Supports application related projects



Maintains status of project responsibilities

Facilitates in planning, estimating, and reviewing tasks for application based activities

Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects

Able to develop a mid-size project plan with low to moderate impact projects using standard project management software

Identifies risk areas and implements preventative measures

Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.
Demonstrates leadership abilities



Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.

Identifies and resolves technical issues and communicates to the team.


Qualifications

3+ years Experience in Application Support
Proficient knowledge of at least two of the following:



Pega Systems

MQ Series

Websphere

ASP, .NET

HTML

Java

Strong understanding of windows and UNIX based infrastructures.
Must be highly proficient with Microsoft Office tools
Must be a self starter and team player
Must be able to maintain composure under pressure
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382168]]> Tue, 03 Jan 2012 14:00:00 GMT 2073701-Providence-Corporate
The incumbent of this role will be working in the  FX Operations  department.  The  FX Operations   department’s primary function i s to confirm financials and settlement instructions, process checks written on foreign institutions, processing loans in foreign currency & and monitoring and funding of nostro positions. 
The Ops Manager I manages the day-to-day activities of a business unit.  Under management guidance, assists in the preparation of business plans, budget, and goal setting for the unit.  Analyzes and prepares reports for management on departmental goal achievement.  Researches and resolves complex operational issues.  Responsible for identifying training needs and delivering appropriate training to staff.  Responsible for recruiting and hiring decisions,  performance reviews, and reward and recognition of employees under supervision. Performs other related duties as required. May be responsible for meeting department budget.  Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities: Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities.  May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution.  To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.  Stakeholder Management: Develop and maintain effective working relationships.  Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.  Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions.  Manage the new hire orientation process for new team members.

Performance Management: Ensure team meets agreed service levels , Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Team Development: Create, plan and implement activities that will support the development of team members.
 

Qualifications

Solid customer service orientation and proficient product knowledge.


Solid problem solving skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Solid time management skills


Solid written and verbal skills


Solid interpersonal skills


Solid project management skills


Solid PC Skills


Supervisory experience


Ability to support others through development and coaching


Strong understanding of the compliance/regulatory environment


Bachelor Degree required


5 + years Operations experience with 4+ years supervisory experience.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382631]]> Mon, 02 Jan 2012 14:00:00 GMT 2070957-Providence-Operations
The Business Credit Services (BCS) Portfolio Manager II position is responsible for effective credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, on-going portfolio maintenance activities, and as needed client support of pooled or individual portfolio. 
The Portfolio Manager II position will have CFG delegated single signature Credit officer lending authority up to $1.5 Million. 
The Portfolio Manager II is responsible for ensuring overall portfolio performance and asset quality remains strong and is able to independently address and develop strategies and actions to resolve issues that could increase risk and/or create loss for the Bank.  
The Portfolio Manager II will independently interact with Senior Management, Sales Team, Credit Products Officer, Credit Officer and/or MAD / GRG, in order to discuss and resolve risk related issues.  Portfolio Manager II independently reviews financials, makes recommendations and/or approves for annual review/renewal and/or modifications within delegated lending authority.
The Portfolio Manager II will perform the functions of the position with only periodic oversight and is expected to perform with general supervisory intervention.
 

Qualifications

3-5 years of experience and exhibited competency in various aspects of commercial lending /portfolio management including financial analysis and credit structuring, understanding and applying credit policy, and credit monitoring and risk administration practices.  Expected to have some level of credit and documentation experience.  Must be skilled in proposing and negotiating and approving credit and covenant  structures.
Must demonstrate practical and conceptual knowledge of credit and risk analysis.   Equivalent work experience may be considered as an alternative to formal degree program completion.
COMPETENCY AREAS:
General knowledge in financial modeling and able to structure credit in modeling environment.  Able to assist RMs on how to structure the credit relationship.
Exhibits competency at independently reaching conclusions and forms clear view of credit structure and business risk to Bank. 
Good understanding of industry nuances applicable to the credits contained within group’s portfolio. 
General knowledge of loan and related legal documents. 
Strong communication skills; and ability to influences others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions.
Bachelor's Degree in business administration, finance, accounting and/or economics preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382651]]> Mon, 02 Jan 2012 14:00:00 GMT 2070949-Providence-Sales-and-Service
The Mobile and OLB Team Manager leads the team of business systems analyst colleagues responsible to prepare functional specifications and to lend subject matter expertise to the defect resolution efforts throughout the test process. The team can be called upon to propose production incident solution options and to assist in the delivery of remediation steps. The Mobile and OLB Team Manager works in close partnership with the Test Managers and Project Managers to support initiatives through the SDLC.
POSITION RESPONSIBILITIES:
Lead a team contributing business analyst support for mobile and web systems aligned under the Consumer Banking channel. Provide administrative leadership for analyst support team members and contingent workforce resources. Provide point of escalation for project managers, technical teams and business partners for challenges arising with the business analyst deliverables and associated business support risks. Mentors team members and contingent workforce.
Provide a thorough understanding of the Consumer Banking mobile and web applications and their corresponding business functions. Enable alternative approaches to the business analyst needs of complex initiatives under demanding time constraints. The manager is responsible to deliver continuous improvements to the business analysis process and to define quality metrics associated with effectiveness and efficiency of the analyst support.
Capable of developing business analyst estimations, supporting the development of strong business cases, and identifying the impacts of change requests to project budget or timeline. Manage a team ranging in size from four to ten resources. Organize work schedules to ensure accurate delivery to estimates for time and cost.
Serve as a resource manager for projects and foster a partnership with our contingent workforce division. Develop a staffing model to support the launch of our mobile banking products. Drive improvements in the efficiency and effectiveness of the staffing model. Seek to maximize productivity of all team member contributions by devising a training program to build the skills required to meet the demands of the new mobile business model. Develop clear monitoring reports to track quantity as well as quality of the team’s contributions.
 

Qualifications

Minimum 2 years supporting applications for mobile platforms
Minimum 7 years supporting applications for the web
Minimum 7 years business analyst or customer service management experience
Demonstrated experience supplying leadership within a Project or Program life cycle
Demonstrated experience with source code management systems
Demonstrated experience with multiple development languages
Working knowledge of various application server platforms such as IIS, WebSphere
Solid experience supporting mobile applications for iPhone and Android
Experience supporting applications requiring high availability
Experience supporting applications delivering high quality customer experience
Recent project experience leveraging Agile or Scrum development method preferred
Online Banking (OLB) experience preferred 
Position will oversee analyst support for the Consumer Banking Mobile and OLB team. Demonstrated capabilities in the following skills will be a strong benefit to any applicant:
                         Development languages such as C#, Java, and Objective C,
                        Web technologies such as HTML5, CSS3, JavaScript, jQuery
                        Operating systems such as Windows, Unix/Linux, iOS, Android
                        Financial Fusion Inc. Online Banking Software Solution Suite
                        Database design experience, such as Microsoft SQL and Oracle
                        Quality Center or equivalent test administration system
                        QTP or equivalent test automation system
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382295]]> Thu, 22 Dec 2011 14:00:00 GMT 2055340-Providence-Information-Technology
Citizens Financial Group, Inc. seeks a Credit Business & Data Analyst for its Cranston, RI location.
 Duties: Perform quantitative analysis utilizing knowledge of financial accounting and loan accounting systems, and quantitative data sourced from such applications, to implement database queries and analyze their results to determine business’s exposure to credit risks such as loans, leases, and letters of credit. Utilize operating systems including MS Access, TOAD, Aqua Data Studio, ODBC, and IBM DB2 to design and develop database query tools to compute credit risk. Utilize SQL to query the data in the Risk Data Repository (RDR), Outbound HUB and Operational Data Store (ODS). Utilize Quality Center to analyze and log defects related to the processes intrinsic and extrinsic to Risk Data Platform (RDP). Use ERWIN Data Modeling to make model changes to the physical and logical data models in RDR. Analyze exposure based on knowledge of principles related to the computation of credit risk, including the calculation of on-balance and off-balance sheet exposures. Research and document Basel business requirements and high-level design and technical specifications for the bank’s RDP, with a primary focus on credit data used for financial disclosures, capital management and risk reporting. Partner with source system experts to ensure that credit data is accurately sourced into the data warehouse and extracted to meet Basel advanced data management requirements. Design controls for data that is sourced into and out of the RDP. Perform lineage on key Basel data elements from source to RDP to outbound feed to RBS. Research and analyze queries from RDP’s customer master data management application (Websphere Customer Center) users.
 

Qualifications

Must have Master’s degree in Computer Science, Electrical Engineering, or related, plus three (3) years of experience in position offered or related business systems analyst position.  Will also accept Bachelor’s degree in Computer Science, Electrical Engineering, or related, followed by five years of progressive experience in position offered or related business systems analyst position.  Full term of experience must include designing/developing database queries for business systems analysis; and using ERWIN Data Modeling, SQL, IBM DB2, MS Access, Aqua Data Studio, Quality Center, and the Websphere Customer Center.
 

Other Information

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382488]]> Wed, 21 Dec 2011 14:00:00 GMT 2055328-Providence-Corporate
The Application Programmer IV provides oversight, design, and coding for applications development or production projects by interfacing regularly with users and team members. Establishes technical standards and guidelines.

Performs devleopment tasks for development/production projects including deisgn, coding, unit testing and documentation of web based applications. Ensure high availability and reliability of all applications. 
Provides input to department policies and procedures. Maintains status of project responsibilities. Provides technical supervision on small projects. Able to work across functional teams to achieve group goals.  Identifies and resolves technical issues and communicates to the team. Helps to define objectives for the team. Working well with Business Services teams and external group teams Writes conclusive e-mails when resolving issues with the user community.  Writes comprehensive DAD documents.

On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting. Addresses and resolves routine issues. Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.).
 

Qualifications

.net development skills in c# and vb

Microsoft SQL 2005 experience required

Strong SQL skills

Additional skills in DB2 or Oracle desired

Experience in UNIX Desired

Experience scripting in UNIX desired

Bachelor Degree required

5 + years Programming, Related work experience

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382286]]> Wed, 21 Dec 2011 14:00:00 GMT 2055324-Providence-Corporate
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own.  Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.

May be required to provide input to business strategy and prioritization of Program Portfolio.  Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.

Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program. Progress business developments in partnership with key stakeholders.

Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. Deputize for Program Manager as required. Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.   Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

High School or Equivalent, Bachelor Degree preferred, PMI Certification preferred


In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential


Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Flexibility to work on a variety of projects and teams within Business Change Management


Ability to assume senior project manager role as necessary


There may be a requirement for travel within the US


Self thinker able to work through issues and escalate only when appropriate


Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition


Maximize the customer experience and minimize risk and cost of change


4-6 years Project Management, Previous Experience as Project Manager advantage


5-7 years Project Environment, Previous Project Environment advantage


5-7 Citizens Business Services, Previous Citizens Business Services advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381993]]> Wed, 21 Dec 2011 14:00:00 GMT 2055321-Providence-Administration
The key responsibility of the Real Estate Appraisal Reviewer II is to assist in the management of risks associated with the commercial real estate appraisal and evaluation process for a given geographic market and/or assigned lending groups. Such involvement may include required process oversight, including adherence to internal policies and procedures to ensure regulatory compliance and appraisal industry requirements for assignments.  This includes conducting independent commercial real estate appraisal reviews on moderate to high complexity/risk properties and assembling and managing the collection of market data in order to provide general market research to the various commercial lending functions throughout the Bank. The Real Estate Appraisal Reviewer II will be assigned to moderate to large exposure, moderate to complex property types, and those commercial valuation tasks which typically result in moderate risk to the bank. 
The responsibilities may also include scoping of commercial appraisal/evaluation assignments, selection of appraisal/evaluation vendors, review of appraisal/evaluation reports, managing vendor relationships, drafting of review memoranda summarizing comments on the quality of appraisal/evaluation reports, opining to value conclusions, issuing value opinions, and supervision of related administration and support functions. The candidate must be self-motivated and disciplined, with the ability to work autonomously with direct and indirect supervision. The job requires excellent written and verbal communication skills, as well as a thorough understanding of USPAP, FIRREA and Interagency Appraisal and Evaluation Guidelines.
 

Qualifications

 Bachelor's Degree or Greater

Certified General Real Estate Appraiser or equivalent appraisal experience

Minimum 3 years experience as a bank staff appraisal reviewer or diversified commercial appraisal experience

Proficiency with personal computers as well as pertinent software packages, particularly discounted cash flow software and related industry applications
Strong analytical and organizational skills
Strong oral and written communication skills
Ability to work as a team player
Flexibility and willingness to assume responsibilities for projects and tasks assigned by management
Knowledge of real estate appraisal and valuations techniques as well as local, regional and national real estate market understanding
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382428]]> Mon, 19 Dec 2011 14:00:00 GMT 2047122-Providence-Risk-Management-and-Compliance
The Ops Supervisor II provides oversight and monitoring of the workflow of a group. Oversees and supports the day-to-day department production activities which include cross training, control, and audit activities, production, and quality control.  Facilitates departmental workflow, ensures that work is properly safeguarded and controlled in accordance with banking policies and procedures.  Provides guidance, training and leadership to team/multiple teams.

Ensures work adheres to regulations and ensures compliance to CFG policies, departmental policies, risk avoidance standards and SLAs. Track and report key department metrics. Requires a detailed working knowledge of the department functions and systems supporting those functions to resolve more complex problems encountered by the staff and make non-routine decisions. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.  May manage small projects requiring coordination with other teams and may perform other such duties as assigned.

Leadership Accountabilities: 


Business Management & Planning: Be aware and understand the business objectives and how this relates to the role. Oversee and support the day-to-day department production activities.

Process/Continuous Improvement: To contribute to the improvement of the customer experience.  To encourage and respond to process improvement ideas from team members.

Customer Service: Be a role model to drive a customer service values.

Risk Management: Will Identify, minimize, and escalate risk where appropriate.

Team Leadership: Will ensure team members have a clear idea of what is expected of them and to what standard.

Recruitment & Induction: To assist in the on boarding of new team members so that they can be effective in their new role as quickly as possible.

Team Development: Will actively participate in supporting and training team members to achieve individual and department goals.

Performance Management: Will provide input in the performance review process, assist team members in achieving the objectives and targets linked to the business goals and ensure appropriate behaviors are demonstrated ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Solid interpersonal and communication skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Strong PC skills


Intermediate knowledge MS Excel


Intermediate knowledge PowerPoint/Visio


Intermediate knowledge of MS Word


Solid time management skills


Sound written and verbal skills


Solid professional customer service orientation


Ability to support others through development and coaching


Advanced problem solving skills and analytical skills


Strong understanding of the compliance/regulatory environment


Associate Degree required


3 + years Operations experience, 1+ years supervising people, managing workflow process
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382154]]> Sun, 18 Dec 2011 14:00:00 GMT 2042596-Providence-Lending
The Ops Associate II performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards.  May provide monitoring and oversight of production and workflow of the group.  Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. 

Will perform repetitive daily production activities and processes related clerical work.  Researches routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements.  May assume additional responsibilities as requested by management.  May include reporting responsibilities which may entail creating, monitoring and analyzing.  Provides training and/or feedback for new and existing staff members. 

Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. May require multi-tasking and cross training within the department. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.  May assume department administrative duties as required.  May interface with other departments on projects or initiatives. Requires multi-tasking and ability to provide backup support in all aspects to staff.
 

Qualifications

Strong problem solving skills and analytical skills


Basic math skills


Solid compliance/regulatory environment knowledge/skills


Ability to multi-task and sound organizational skills


Solid ability to communicate effectively verbally and written


Excellent customer service skills


Strong product  knowledge


Basic mainframe experience


Good knowledge of MS Word


Good knowledge of MS Excel & Outlook


Solid knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 – 3 years Operations experience,  Experience working in an operations environment preferably financial institution.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:30AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382332]]> Thu, 15 Dec 2011 14:00:00 GMT 2037046-Providence-Operations
Corporate Security Services (CSS) focus is to identify and take action to reduce (significant) security risks affecting our customers and staff providing a safe and secure environment in which to operate. The role holder(s) will play a key role in delivering a high quality, comprehensive, prevention focused Intelligence function within CSS. The role holder will be responsible for the co-ordination and production of a wide variety of Intelligence, material both written and verbal, using a range of existing and emerging sources.
He/She will be required to produce high quality intelligence products for a variety of audiences including senior managers and executives, and will be responsible for establishing a Corporate Security intelligence network, covering all the CSS functional and geographical regions.
 The role holder(s) will facilitate the strategic intelligence response and recovery to major, unexpected events that adversely impact RBS Group. He/She will be responsible for ensuring the business is appraised of pertinent threat intelligence and he/she will support the Manager, C&I to update appropriate stakeholders on ongoing issues.
The role holder(s) will facilitate inquiries into the underlying root cause of all incidents, the identification and implementation of permanent fixes and ensuring lessons learned are incorporated into future processes.



This role may have direct responsibility for a small team of up to 5 FTE

Conduct strategic intelligence collection and analysis regarding trading and payment systems frauds

Maintain high level internal and external liaison contacts

Prepare and present oral and written briefings

Assist the Manager Coordination & Intelligence (C&I), in the delivery of the corporate security framework, including the delivery of an intelligence and co-ordination capability

Assist Manager C&I in developing capability and driving through major cultural change in support of the Divisional, Group and CSS strategy within C&I

Coach (junior) C&I analysts

Accountability for the day to day running of the team, including prioritization, management of resource and successful workflow planning.

Influence stakeholders and senior business partners to achieve the group’s ambition on financial crime risk management

Represent RBS at operational level in contacts with police, justice department, security services and peers in the financial world

Work with appropriate regulatory bodies, intelligence and law enforcement agencies

Assist in the delivery of the strategic priorities and plans as laid out by CSS, within C&I

Assist in the delivery of expert services and specialist advice on C&I risk related policies

Facilitate the regional intelligence gathering and co-ordination of financial crime risk activities

Assist in the provision of quality security intelligence reporting as appropriate

Drive the effort to ensure consistency in incident reporting/escalation

Drive in the effort to ensure consistent MI is available

Assist in driving overall coordination of provision of Security related products and services


Qualifications

Bachelor’s Degree required.

At least 7 years of law enforcement or regulatory experience investigating trading or payment systems frauds

Ability to influence people who you do not have line management responsibility for.

Understanding of the systems and processes established to manage data

Good knowledge of the Security & Risk related threats, risks and issues faced by RBS Group and the Financial Services industry


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382245]]> Thu, 15 Dec 2011 14:00:00 GMT 2037040-Providence-Risk-Management-and-Compliance
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues.  Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.  This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). 

This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members.  Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders.  Utilize department specific system applications.
 

Qualifications

Excellent organization skills


Excellent ability to multi-task


Excellent customer service skills


Advanced MS Excel


Strong knowledge of department computer applications and systems


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Advanced analytical skills


Solid interpersonal skills


Capacity to work independently


Associate Degree required, Bachelors Degree preferred


Professional experience in analysis or equivalent, financial services industry or business line experience.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382343]]> Thu, 15 Dec 2011 14:00:00 GMT 2037032-Providence-Operations
The Ops Associate II performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards.  May provide monitoring and oversight of production and workflow of the group.  Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. 

Will perform repetitive daily production activities and processes related clerical work.  Researches routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements.  May assume additional responsibilities as requested by management.  May include reporting responsibilities which may entail creating, monitoring and analyzing.  Provides training and/or feedback for new and existing staff members. 

Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. May require multi-tasking and cross training within the department. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.  May assume department administrative duties as required.  May interface with other departments on projects or initiatives. Requires multi-tasking and ability to provide backup support in all aspects to staff.
 

Qualifications

Strong problem solving skills and analytical skills


Basic math skills


Solid compliance/regulatory environment knowledge/skills


Ability to multi-task and sound organizational skills


Solid ability to communicate effectively verbally and written


Excellent customer service skills


Strong product  knowledge


Basic mainframe experience


Good knowledge of MS Word


Good knowledge of MS Excel & Outlook


Solid knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 – 3 years Operations experience,  Experience working in an operations environment preferably financial institution.
 

Hours and Work Schedule

Hours per Week:   20
Work Schedule:    Monday-Thursday 5:00pm-9:00PM and Saturday 10:00am-2:00pm 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382312]]> Tue, 13 Dec 2011 14:00:00 GMT 2034336-Providence-Operations
It takes a lot of things to make up a good bank. Good ideas. Good practices. Good execution and more than anything else: good people. At Citizens Bank we believe a highly engaged, diverse team of colleagues will deliver an exceptional experience for our customers. This is your opportunity to be part of our team.
It’s a unique time – having gone through an extraordinary period in our long history we are now delivering a renewed strategy. Procurement Services is playing a significant role in the Citizens journey. Having been consistently recognized as global leaders in supply chain management, our capability and solutions are in more demand than ever, delivering value to our customers and businesses in the Americas and globally as part of RBS.
Leaders with World Class drive and ambition will find opportunities to make an important contribution to the Citizens and RBS strategy and future success. 
Specific Responsibilities:
•Define the eSourcing event strategy to maximize value for the Group across all areas within remit and ensure that all business-critical supply chain projects are delivered on time.
•Lead Group strategies and processes for broadening the scope, scale and influence of RBS eSourcing activities, including the development of opportunities with the Group’s suppliers and business partners.
•Provide eSourcing support to Sourcing Group Managers.  Build and run eSourcing events.
•Responsible for supplier management of eSourcing events.
•Drive the increased utilization of the eSourcing platform in the Americas across the sourcing area spend base through the education and involvement of all members of the sourcing teams and Business Partners.
•Facilitate and challenge the sourcing teams on eSourcing applicability and throughput to constantly develop and widen utilization across the Group.
•Responsible for maintaining and driving RFP to auction conversion pipeline to capture all potential opportunities.
•Utilize e-Sourcing technology to continually improve the efficiency and effectiveness of Procurement Services
• Development and promotion of eSourcing best practice and values.
•Accountable for delivering commercial benefits against scheduled annual e-Sourcing pipeline.
•Drive adoption of strategies to maximize auction savings for the Group.
•Manage and develop the end-to-end eSourcing process (RFI, RFP, Auctions etc).
•Coordinate with global eSourcing teams to share learnings and assure consistency of approach
•Build excellent relationships with key internal business partners.
 

Qualifications

Bachelor’s Degree required. 
•5-7 years of relevant sourcing experience and in-depth experience as a member or leader of an eSourcing team.
•Knowledge of existing eSourcing platform technologies and providers and ongoing developments in the market.
•The ability to demonstrate highly developed influencing skills and confidence to challenge at all levels.
•Strong commercial awareness.
•Previous experience of project management.
•Innovative / Creative thinker.
•Ability to work under pressure with a high degree of efficiency and accuracy.
•Ability to take initiative and work on own or as part of a team.
•Ability to plan and prioritize workload.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382321]]> Tue, 13 Dec 2011 14:00:00 GMT 2034327-Providence-General-Services
The Quality Assurance Advocate I impacts Problem Debt Management colleagues in such a way that the coaching and feedback that is provided is then utilized by management to develop colleagues in a manner that engages the colleague, ensures compliance to bank and departmental standards, and ensures a level of consistency to both internal and external customers. 



Monitor and evaluate Problem Debt Management colleagues utilizing the Verint Quality Monitoring system and accessing the appropriate Quality Assurance/Coaching and Development form

Complete self check of all evaluations within the current month

Monitor and/or evaluate contacts of the following type: inbound and outbound customer contacts.  


Qualifications

 



Knowledge of collections policies and procedures

Strong working knowledge of Microsoft Office suite

Experience using the Verint Quality Monitoring product

Must possess active listening skills

Superior communication skills, especially written

Able to provide objective, constructive feedback to colleagues

Ability to multi-task in a dynamic, fast paced environment

Ability to work both independently and as part of a team

The Quality Assurance Advocate I will possess 3 or more years of collections related experience

The Quality Assurance Advocate I will possess a minimum of 1 year of experience in a call center environment


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382280]]> Tue, 13 Dec 2011 14:00:00 GMT 2034323-Providence-Product-Support
Partnership: Support all the financial demands of staff unit executives.

Process: Manage expenses… current period results, trends, budgets and forecasts including key performance metrics for a group of staff support units- $200 million in annual expense/ 500 FTE

Process: Facilitate an orderly monthly/ quarterly/ annual accounting close process.

Reporting & Analysis:  Provide high quality periodic (monthly, quarterly, annual) reporting and financial analysis to executive management

Staff: Recruit hire and retain quality staff necessary to meet the department’s goals and objectives.

Project Management: Lead special projects as assigned such as capital investment initiatives.

Control: Maintain strong control environment meeting the expectations of operating risk management and internal/external audit.


Qualifications

Bachelor degree in finance or accounting.

8+ years of broad based financial services industry experience – exposure through-out the finance organization.

Demonstrated experience in financial analysis.

Demonstrated leadership, organizational, communication and project management skills.

Superior written/verbal communications skills.

Strong PC skills with ability to manipulate data in Excel required.  Working knowledge Hyperion Essbase a plus.

Ability to interact independently with all levels of management.  Experienced working in a matrix organization with divided accountabilities- direct reporting line to Finance and dotted line to staff/ business unit.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382259]]> Mon, 12 Dec 2011 14:00:00 GMT 2031514-Providence-Finance
Internet & Mobile Banking Channel Manager is charged with delivering exceptional customer experience via online and mobile channels for consumer and business customers.   The individual will set the strategic direction for key components of the online and mobile banking offering including such aspects as Money Movement inside and outside the bank, payment transactions conducted in the channels, as well as consumer and business specific payment related transactions.  Additional focus for the role includes, identifying industry trends and selecting appropriate leading activities to participate to improve the value of the online and mobile channels.  He/She will drive business case development and project execution for capital investments.

Responsibilities:


•Define a channel roadmap within Online and Mobile Banking to continue enhancing the customer experience.


•Create and enhance revenue opportunities & cross sell capabilities within the online and mobile channels. 


•Employ structured approach to user experience design with a strong governance of IA & visual design.


•Analyze customer experience, page/site performance, transaction fulfillment and channel metrics to identify and execute opportunities to improve the experience. 


•Benchmark core offering and user experience to industry and non industry competitors to inform the channel roadmap. 


•Develop business cases and measurement plans to evaluate post-implementation results for benefit realization. 


•Document business requirements to drive customer / business needs for capital projects. 


•Define and articulate cross channel (phone / branch) impacts and requirements for servicing Online and Mobile Banking customers. 


•Increase customer money movement relationships through engaging customer experiences. 


•Oversee multiple vendor relationships and contracts, establish shared goals and drive internal and achieve stated objectives.


•Identify and mitigate channel risks associated with operational discipline.
 

Qualifications

Bachelor’s degree in Business, Finance, Marketing, or Computer Science required


Masters Degree – MBA Preferred

Experience / Background:
10 + years of experience in Online and/or Mobile Channel Management


Prior experience managing people in a direct reporting structure


5 + years experience in financial services industry  


Prior online and/or mobile payments experience preferred

Strong Oral and Written communications


Proven ability to influence cross-functional teams


Ability to manage multiple initiatives


Facilitate the execution of a multi-channel strategy and influence investment
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382316]]> Mon, 12 Dec 2011 14:00:00 GMT 2031512-Providence-Marketing-and-Communications
Process incoming mail for distribution

Prep documents for data entry.

Image and validate invoices and supporting documentation

Prepare payments for distribuion

Other projects as assigned


Qualifications

High School or Equivalent required

Ability to multi-task and attention to detail

Ability to communicate effectively verbally and written

Good customer service skills

Working knowledge of MS Applications

1 – 2 years Operations experience, Experience working in an operations environment 


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:30AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382223]]> Sun, 11 Dec 2011 14:00:00 GMT 2028544-Providence-Accounting
The Americas, Information Security Specialist will provide advisory and consultancy services to the divisions in order to improve the security control environment and minimise the risk and impact of information security threats and vulnerabilities.
This role holder will work with the Americas, Information Security Manager to provide divisional Information Security support.  They will work closely with and influence key Senior Management across the divisions, whilst developing and maintaining relationships and providing Information Security advice and guidance in line with Information Security policy. 
The Americas, Information Security Specialist will perform risk assessments of internal and external Information Security threat environments, including applications and business units.
The role holder will understand, prioritise and assist with developing and implementing solutions for divisions to reduce and close Information Security gaps between risk appetite and current risk position.
The role holder will use their in-depth Information Security experience to understand and advise on identification and management of Information Security risks and mitigation in relation to technical infrastructure and applications. 
They will be a key member of Americas, Information Security team and will be involved in Threat Management Groups and Information Security incidents relevant to their respective division.
 

Qualifications

Bachelor's Degree

7 years of experience working within an Information Security or IT related team

Influencing at senior organisational levels

Working with a broad range of business units across RBS divisions

Excellent communication skills – written and verbal

Ability to write technical issues in business terms

Technical Knowledge:



Specialist knowledge in Information Security risk assessment and controls management, including an understanding of the ISO27000 series and how to apply it

In-depth IT and Information Security knowledge and experience

Knowledge of the legal and regulatory environment within which Financial Organisations operate (e.g. OCC, FED & FDIC)

Experience of a Security and Risk function

Good understanding and proven track record of working in Information Security and within a technology service provider within the Financial Services industry

Relevant Information Security or technical qualifications (e.g. CISSP, CISM etc.)

Desirable - at least 3 of the following areas:

Mainframe (CICS/DB2/RACF)

Windows

Unix

TCP/IP networks

Penetration Testing

Malware mitigation

Investigations

Oracle

Authentication techniques

Cryptography

Application Security

Payment and Card security

Security Monitoring


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382204]]> Tue, 06 Dec 2011 14:00:00 GMT 2014360-Providence-Risk-Management-and-Compliance
The Americas, Information Security Specialist will provide advisory and consultancy services to the divisions in order to improve the security control environment and minimise the risk and impact of information security threats and vulnerabilities.
This role holder will work with the Americas, Information Security Manager to provide divisional Information Security support.  They will work closely with and influence key Senior Management across the divisions, whilst developing and maintaining relationships and providing Information Security advice and guidance in line with Information Security policy. 
The Americas, Information Security Specialist will perform risk assessments of internal and external Information Security threat environments, including applications and business units.
The role holder will understand, prioritise and assist with developing and implementing solutions for divisions to reduce and close Information Security gaps between risk appetite and current risk position.
The role holder will use their in-depth Information Security experience to understand and advise on identification and management of Information Security risks and mitigation in relation to technical infrastructure and applications. 
They will be a key member of Americas, Information Security team and will be involved in Threat Management Groups and Information Security incidents relevant to their respective division.
 

Qualifications

Bachelor's Degree

7 years of experience working within an Information Security or IT related team

Influencing at senior organisational levels

Working with a broad range of business units across RBS divisions

Excellent communication skills – written and verbal

Ability to write technical issues in business terms

Technical Knowledge:
Specialist knowledge in Information Security risk assessment and controls management, including an understanding of the ISO27000 series and how to apply it
In-depth IT and Information Security knowledge and experience
Knowledge of the legal and regulatory environment within which Financial Organisations operate (e.g. OCC, FED & FDIC)
Experience of a Security and Risk function
Good understanding and proven track record of working in Information Security and within a technology service provider within the Financial Services industry
Relevant Information Security or technical qualifications (e.g. CISSP, CISM etc.)
Desirable - at least 3 of the following areas:
Mainframe (CICS/DB2/RACF)
Windows
Unix
TCP/IP networks
Penetration Testing
Malware mitigation
Investigations
Oracle
Authentication techniques
Cryptography
Application Security
Payment and Card security
Security Monitoring
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382118]]> Mon, 05 Dec 2011 14:00:00 GMT 2042593-Providence-Risk-Management-and-Compliance
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.

Display leadership qualities in sales and service.  Be a resource to peers in helping them improve their skills.


Qualifications

High School degree or equivalent required


2 years sales and service experience


General knowledge of teller operations helpful


Must successfully complete banker assessment


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS
 

Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:    Hours vary Monday thru Saturday
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382157]]> Mon, 05 Dec 2011 14:00:00 GMT 2009278-Providence-Citizens-Banker
Under supervision of the Internal Assurance Manager and working with the Internal Assurance Team Lead, role holder participates in assurance reviews of internal assets or review and validation of testing activities performed by internal entities, in line with Security & Risk Group policies, standards and procedures. Role holder is expected to foster proactive and professional relationships with the business, providing robust and challenging insight on business risk and control processes. Create a climate of continuous improvement in delivering assurance reviews, striving for excellence in support of the overall development and delivery of the Internal Assurance strategy and function.
The Internal Assurance function adds value by providing specific business function assurance on Security & Risk, RBS Group policies and standards, in relation to customer, financial, regulatory or reputational risks.
The Assurance Analyst challenges the effectiveness of policy implementation based on testing results and in conjunction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a regional and/or group-wide scale.
 

Qualifications

Bachelor's degree or equivalent work experience.

3-5 Years Experience in a Security & Risk or audit function

Strong knowledge of one or more of the RBS Security and Risk policy areas/domains

Knowledge of and experience with US regulations such as GLBA, Sarbanes Oxley, Payment Card Industry.

Ability to gather information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review; and,

Ability to work independently or as part of a team coupled with ability to gather and analyse information & provide a suitable solution.

Ability to perform a review a range of controls under multiple Security and Risks domains and policy areas or provide oversight on related internal testing activities.

Document results, gaps and associated risks in a clearly understandable and timely fashion. 

Ability to plan, organize and prioritize workloads and work on own initiative


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382064]]> Sun, 04 Dec 2011 14:00:00 GMT 2006902-Providence-Risk-Management-and-Compliance
The Americas, Information Security Analyst will work along side the Information Security Specialists to provide advisory and consultancy services to the divisions in order to improve the security control environment and minimise the risk and impact of information security threats and vulnerabilities.
 This role holder will work with the Information Security Specialists to provide divisional Information Security support.  They will work closely with the divisions, whilst developing and maintaining relationships and providing Information Security advice and guidance in line with Information Security policy. 
 The Americas, Information Security Analyst will perform risk assessments of internal and external Information Security threat environments, including applications and business units.
 The role holder will assist in developing and implementing solutions for divisions to reduce and close Information Security gaps between risk appetite and current risk position. They will support the identification and management of Information Security risks and mitigation in relation to technical infrastructure and applications. 
 They will be a key member of Americas Information Security team and will be involved in Threat Management Groups and Information Security incidents relevant to their respective division.
 

Qualifications

Bachelor's Degree or equivalent work experience

5+ years of information security experience

Experieince working within an Information Security function or IT related team

Working with RBS Group divisions an advantage

Good communication skills – written and verbal

Ability to write technical issues in business terms

Developing knowledge in Information Security risk assessment and controls management, e.g. ISO27000

Developing IT and Information Security knowledge

Experience of a Security and Risk function

Working towards relevant Information Security or technical qualifications (e.g. CISSP, CISM etc.)


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382086]]> Sun, 04 Dec 2011 14:00:00 GMT 2006903-Providence-Risk-Management-and-Compliance
Role holders participate in global specific assurance reviews with supervision from Senior Assurance Analyst / Specialist Assurance Manager, in line with Security & Risk, Group Manufacturingstandards and procedures. Role holders are expected to foster proactive and professional relationships with the business, providing robust and challenging insight on business risk and control processes. Create a climate of continuous improvement in delivering assurance reviews, striving for excellence and contributing to the overall development of RBSG strategy.
 The TP Assurance function adds value by providing specific business function assurance on Security & Risk, Group Manufacturingpolicies and standards, in relation to customer, financial or reputational risks.
 The Assurance Analyst challenges the effectiveness of policy implementation based on testing results and in junction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practise on a group-wide scale.
 

Qualifications

Graduate entrant OR


1 year experience and understanding of a Security & Risk, Group Manufacturing business function


Ability to plan, organise and prioritise workloads and work on own initiative;


Gather information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review; and,


Being able to work as part of a team coupled with ability to gather and analyse information & provide a suitable solution


1 year Assurance / Audit experience

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382066]]> Sun, 04 Dec 2011 14:00:00 GMT 2006895-Providence-Risk-Management-and-Compliance
**This is a combined role. 50% of the work week performing Vendor Liaison duties, 50% of the work week receiving inbound calls and placing outbound calls/direct collection efforts on charged off SBO/Non SBO Mortgage products.
The liaison responsibilities of this position is to effectively provide support to external collection agencies on all aspects of collections including settlement authorization and document research requests. This position also encompasses industry standard batch liquidation reports and scorecard creation and interpretation, as well as onsite audits and performance review presentations.
 

Qualifications

3+ years experience in negotiating payment arrangements, handling inbound and making outgoing collection calls on charged off products.
1+ year experience in analyzing and communicating performance metrics and results to a third party collection agency, as well as balancing financial remits.
 Intermediate knowledge of Microsoft Office applications, specifically Excel
Strong written and Oral communication skills 
 

Hours and Work Schedule

Hours per week:  40
Weekly Schedule:  Monday - Friday, 8:00am-4:45pm
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381801]]> Sun, 04 Dec 2011 14:00:00 GMT 2006900-Providence-Product-Support
The IT Risk Assurance Specialist ensures that risk processes, programs and reports are consistent with corporate direction and policies.  This is accomplished by reviewing risk & control findings for appropriate action plan design and verification of remediation in accordance with corporate policy and standards.  The IT Risk Assurance Specialist will determine if the remediation implementation is deemed adequate and effective and will provide documentation to support their conclusion.

The IT Risk Assurance Specialist will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered.  Provides information security and technical regulatory expertise and solutions on risk and compliance issues within the technology business unit.  Identifies, assesses, implements and communicates regulatory issuances.  Reviews policies and procedures for adequacy and accuracy.  Will work with various levels of information security and technology management resources to provide guidance for risk compliance. 

Leadership Accountabilities:


Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

 

Qualifications

Bachelor’s degree


Minimum 3 -5 years in GRC,  IT Audit, or IT Security and Risk required


Professional Certification such as CISA, CISSP, CRISC strongly preferred


Regulations & Standards: ISO 27001/2, COBIT, GLBA, HIPAA, SOX, PCI


Direct experience or exposure working with a wide range of operating systems, applications and databases: UNIX,  Mainframe, Wintel Operating systems; Oracle, DB2, SQL database platforms; web application architecture, the .net and classic programming languages, information security and risk, regulatory testing requirements, application and database attacks and malware, penetration and vulnerability testing and applications
Excellent analytical skills


Excellent writing and verbal skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


In depth knowledge of regulatory compliance requirements and risk management principles.


Bachelor Degree required, Master’s Degree preferred


5 + years, Analytical, Compliance, Risk experience,  or related experience in the financial services industry
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382041]]> Thu, 01 Dec 2011 14:00:00 GMT 2004242-Providence-Corporate
 The Sr. Risk Manager is responsible for providing executive leadership to the Consumer Banking Distribution Group business executive and senior management in the implementation, coordination and oversight of an effective risk management framework and related initiatives. This includes ensuring the risk management framework, processes and practices executed within the relevant business unit comply with RBS Group Policy and US Regulatory requirements and expectations. The Sr. Risk Manager is also responsible for overseeing and administering on behalf of the relevant business unit the corporate compliance program established by CFG Regulatory Risk and Compliance. The Sr. Risk Manager ensures that all risks relevant to the business unit, whether regulatory or operational in nature, are appropriately identified, assessed, mitigated, monitored and reported by the business unit.
 

Qualifications

Bachelor Degree - Required.

Master Degree - Preferred.

Certification or Licensure - Preferred.

Financial Services industry 10-15 years of experience.

Risk, Audit or Operations experience with at least 5 years in a significant leadership role with a proven ability to engage with Executive Management.

Skills:

-Leadership skills to provide authoritative guidance to management and staff within the organization.
-Strategic vision and organization/marketplace awareness.
-Ability to effectively communicate within all levels of the organization.
-Commitment to development and career advancement of diverse workforce.
-Strong knowledge of operational risk management principles and practices.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382044]]> Wed, 30 Nov 2011 14:00:00 GMT 1997506-Providence-Corporate
The key responsibilities of this postion are to work closely with the assigned Financial Consultants to maximize revenue production.  The incumbent will be responsible for contacting assigned FC's book of business to solidify relationships, coordinate all prospecting and follow-up efforts (telemarketing), serve as client liason for FC client companies, participate in client enrollment meetings, coordinate and participate in client seminars, follow up on referrals received from business partners and to provide sales activity reporting.  Travel within assigned geographic location may be required.  
 

Qualifications

Excellent oral and written communications skills
Knowledge of PC applications, spreadsheets and word processing
Ability to prioritize objectives in a fast-paced environment
Bachelor's Degree or equivalent work experience preferred
FINRA Series6 and 63 preferred or the ability to obtain within 6 months; 65, LAH helpful
2+ years investment industry experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382020]]> Tue, 29 Nov 2011 14:00:00 GMT 1997525-Providence-Sales-and-Service
Maintain, support all development associated with Oracle E-Business Suite, including but not limited to Financials and Procurement.  Experience in designing and developing technical solutions for Oracle Applications including conversions, extensions and interfaces is a plus.
Work in constant communications with business line and vendor to maintain top notch support and administration. 
The individual should be familiar with Oracle development tools that will enable him or her to design and develop Application extensions, integrations, reports modification/creation, standard Applications workflows, any new application schema changes and new techniques to create extensions. 
Provide functional and technical application support to the financial modules as assigned (AP, GL, FA, PA, Procurement)
Modification of Oracle Applications standard reports and creation of any new reports

Developing extensions using Oracle recommended framework or tool set

User Interface/Workflows customization

Technical configuration of products such as iProcurement Punchout.

Document and manage documentation around all aspects of the Oracle E-Business Suite and Oracle Financials.

Qualifications

At least 2 years eperience in implementation, support and development of Oracle Financials or iProcurement.  Equivalent time in SQL Server development will be considered.
Must have experience in designing and developing technical solutions for Oracle Applications including conversions, extensions, interfaces and reports.

Knowledge and experience with Java, Open Interfaces and APIs is a Plus.
Understanding of Business Processes utilizing Oracle Application Flows across the E-Business suites

Knowledge of various file transfer methods is a plus.
Knowledge of the Oracle Applications schema the E Business Suite and other Oracle products.

Exceptional Problem Solving Skills, Strong PC skills and technical background in Microsoft productivity products.

Hands on experience in at least two of the following PL/SQL, Oracle Forms, Oracle Reports, SQL, Discoverer, Java
Understanding and experience using Oracle technical tools including Forms, Reports, SQL, PL/SQL, Discoverer.
Understand concepts of the Oracle E-Business Suite.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
379818]]> Tue, 29 Nov 2011 14:00:00 GMT 1736387-Providence-Information-Technology
 The position is responsible for maximizing market share with rural dealers in our footprint states, managing dealer relationships with our National or Mega Dealers that are outside our footprint, and assisting with dealer relations in open territories.  This person will be responsible for managing all incoming dealer calls within his/her territory, meeting expected outbound call levels, signing and activating new dealer business in rural counties, and growing business in out of footprint states.  Works closely with Sales Management and Field Auto Sales Reps. in developing sales strategies and establishing best practices.  Provides detailed Market Summary reports that give insight to market/industry trends, competitor programs, and product opportunities and challenges.  Strong emphasis on customer service and superior communication.
 

Qualifications

  Relationship management skills including negotiation, complaint resolution and communication.  Must be knowledgeable with indirect selling / relationship mgmt techniques. This individual needs strong computer skills, must be able to create Excel and Word documents.  Strong communication skills both verbal and written are required. Sales experience is needed with a preference in the Auto Financial industry.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382003]]> Mon, 28 Nov 2011 14:00:00 GMT 1992082-Providence-Corporate
The Technology Lead provides software engineering expertise and oversight of the implementation of and enhancement to distributed information systems supporting the Consumer Finance business unit.   Responsibilities include:

Lead the micro-design, development and configuration efforts for assorted programs including the implementation of new platforms and their associated interfaces and data stores. 

Design, develop, and implement in accordance with internal and industry best practices through a process of review and approval of functional specifications, system design documents, code reviews and test documentation. 

Maintain ongoing technical expertise related to our Consumer Finance Business  platforms. Provide thorough and accurate responses to technical inquiries from business owners, colleagues, IT auditors and examiners.

Define deliverables for internal and contract development resources. Oversee the quality, scope and timeline of SDLC activities. Mentor junior team members.
 

Qualifications

The Technology Lead will have the following qualifications:

8+ years of application design and/or development experience with a minimum of 3 years in a Technical Lead, Lead Developer or Solution Architect role.

Demonstrated in-depth understanding of all components in a typical distributed application.

Distributed application development experience on a .Net platform including web services and XML.

Experience leveraging SQL Server or ORACLE database technologies in a high transaction volume environment.

Working knowledge of UNIX and Windows Server 2008 operating systems as related to application security and basic troubleshooting.

Experience developing management reports on a commercial reporting platform such as SSRS, Crystal Reports, Jasper reports or Oracle BI.

Familiarity with basic networking concepts including IP configuration, firewalls, routing etc.

Able to prioritize and drive individual and team efforts in a fast-paced environment.

Must be able to confidently and clearly communicate with and present to technical and business colleagues.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
379683]]> Mon, 28 Nov 2011 14:00:00 GMT 1724478-Providence-Information-Technology
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.

Display leadership qualities in sales and service.  Be a resource to peers in helping them improve their skills.


Qualifications

High School degree or equivalent required


2 years sales and service experience


General knowledge of teller operations helpful


Must successfully complete banker assessment


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS

Hours and Work Schedule

Hours per Week:   30


Work Schedule:   Flex Schedule, Mandatory Weekends 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381817]]> Mon, 21 Nov 2011 14:00:00 GMT 1982353-Providence-Citizens-Banker
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams OR manage large projects on own.  Likely to be working direct for project sponsor or for Program Manager with limited supervision.


Ensure the sponsor's business requirements have been clearly defined and documented


Define the scope of the project, own and manage project goals, risks, issues and resources


Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer


May be required to provide input to business strategy and prioritization of Program Portfolio.  Manage research to determine and quantify options solutions to meet strategic fit


Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor


Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor


Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed


May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project


Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance


Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program


Progress business developments in partnership with key stakeholders


Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle


Deputize for Program Manager as required


Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process.


Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Responsible for formal performance review process of project staff


Ensuring the project deliverables are capable of achieving the benefits defined in the business case


Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens
 

Qualifications

Bachelors level degree required


2-3 years previous experience as a Sr. Project Manager advantage


4-6 years previous experience as Project Manager advantage


7-10 years previous Project Environment advantage


4-6  years previous Citizens Business Services advantage


In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential


Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Flexibility to work on a variety of projects and teams within Business Change Management


Ability to assume senior project manager role as necessary


There may be a requirement for travel within the US


Self thinker able to work through issues and escalate only when appropriate


Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition


Proven track record of end to end delivery to time, cost and quality


Flexibility to work on technology, change and business process projects


Organizational awareness required


Maximize the customer experience and minimize risk and cost of change


Proven track record of end-to-end delivery to time, cost and quality
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
378758]]> Sun, 20 Nov 2011 14:00:00 GMT 1697484-Providence-Administration
Provide confidential reliable and comprehensive administrative and office management support for Head of Reward – Citizens Financial Group and CFG Reward team, as needed.   Access to confidential and sensitive information.  Supports the preparation of Executive Committee presentations, distribution of confidential documents, basic data/information reporting, routine forms, travel expenses and payment requests.  Coordinates internal and external meetings and conference calls.  Responsible for maintaining calendars, arranging domestic and international travel and responding to e-mails and phone inquiries in a timely manner.   Role holder may be responsible for performing a variety of administrative and clerical duties that support the team. The role will require incumbent to manage multiple projects simultaneously. 

Qualifications

Superior ability to interact with global and regional Executive Management and HR Partners

Ability to maintain the highest level of confidentiality and display sound judgment

Ability to handle sensitive material concerning the organization and the executive’s role both inside and outside  the organization

Demonstrated ability to multi-task in a very fast-paced environment; prioritize, and prepare in advance.


 
Ability to take the lead and work independently; proactive; independent thinker.
Change agent, team player, consensus builder, works well up and down the organization
Passion for accuracy, efficiency and innovation.

Expert degree of proficiency with MS Office products including Excel, PowerPoint, and Word.

Strong presence and competence

Solutions oriented 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381886]]> Wed, 16 Nov 2011 14:00:00 GMT 1973727-Providence-Corporate
The Risk Manager is responsible for a segment of the monthly production of Credit Risk reporting for Citizens Financial Group (the Division).  Reporting is inclusive of report production and analysis regarding portfolio demographics (balance, product type, business line and responsibility center, collateral type, and industry and sector) and metrics (Non Performing, Non Accruing, Expected Loss, Loss Given Default and Expected Loss).  The incumbent must work independently and with minimal guidance in a sometimes time sensitive environment to ensure that work product meets governance and transparency guidelines.  He/she must link and reconcile the Management Reports to Regulatory Reporting. The incumbent will support the redesign of existing reports to meet future needs and to support key One Risk initiatives (i.e. Sector Concentrations, CRE Portfolio Analysis and LTV).

Qualifications

A solid background in programing and computer science with demonstrated ability to extract databases from multiple data sources and platforms - required SQL, Oracle;


Demonstrated ability to combine disparate data is require with ability to programatically consume web services and parse data from XML or text files - Comfort with manipulating data and information


Strong Working knowledge of object oriented design concepts, theory and design patterns


Demonstrated competency for delivering Executive MIS Dashboards or Web User Interfaces (would like to see examples of work if possible) - COGNOS is required  


Ability to program in Flash, R and/or other statistical languages - SAS is required - SAS BI is desired


Aptitude and strong interest in Graphic Design and Data Visualization - ability to convey information in high resolution graphics -


Adobe illustrator skills desired      


Aptitude and desire to collaborate in a team to create niche information graphic products that are revealing, educational and visually appealing


Ability to collaborate and take direction when necessary


Background in Mathematics, Statistics and Data Mining  - Bachelors Degree required, Masters or PhD is desirable


Credit Risk background or other financial services background required

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381776]]> Tue, 15 Nov 2011 14:00:00 GMT 1971524-Providence-Corporate
The Ops Manager II is responsible for a large or complex section of the company’s operations. Conducts problem solving and projects of moderate complexity with little or no direction. Manages department staff for a large segment of operations activities. Implements and maintains daily production requirements. Makes recommendations for change to improve processing techniques and quality. Recruits and hires employees, performance appraisals and reward and recognition of employees. Responsible for input into and meeting department budget. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Implement and deliver of business plans and targets. Plan, allocate and organize team resources to meet the business plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Outstanding customer service orientation and product knowledge


Strong written and verbal communication skills


Strong organizational, marketplace and global awareness


Highly effective networking and relationship building skills


Commitment to development and advancement of highly-skilled and diverse workforce


Acts as an agent for positive change with flexibility


Commitment to quality and efficiency


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Bachelor Degree required, Master’s Degree preferred, or equivalent work experience


10 + years Operations/financial services environment, with 5+ years of proven leadership experience


Solid customer service orientation and proficient product knowledge.


Supervisory experience


Ability to support others through development and coaching


Strong understanding of the compliance/regulatory environment


Bachelor Degree required

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380755]]> Mon, 14 Nov 2011 14:00:00 GMT 1832431-Providence-Management