http://cfgcareers.com/providence-jobs en
An exciting opportunity has arisen on our Risk Management audit team. The team is responsible for performing audits of RBS Citizens Financial Group's risk management and credit functions. The Team works alongside our US-based and global audit colleagues to ensure that customer, financial and reputation risks to the bank are adequately and effectively managed.

Group Internal Audit is a high performing audit function, adding value for the benefit of customers, shareholder and staff and acting as a trusted advisor to executive management. We are committed to developing and retaining our people. Working as a Staff Auditor in the department gives you a great opportunity to perform complex, risk management and credit-focused audits, gaining exposure to the variety of businesses within RBS Group, and to further develop your skills as it relates to internal controls. This role will offer you variety, scope for progression and a dynamic working environment.

Under direction of the audit senior or manager, perform assigned audit test work to a high degree of proficiency.


Ensure compliance with all team/departmental standards and conventions and document test work thoroughly.


Complete assigned work according to an established and agreed timeframe and budget.


Build and develop key relationships with business partners during the audit process.


Write high quality audit issues to be included in Final Audit Reports with sufficient quantification and support.


Verbally articulate audit issues and associated risks to management in a succinct and respectful manner.


Contribute to a strongly collaborative audit team.


Continue to develop or enhance knowledge of operational areas through personal research and team training's.

Qualifications

- 1 to 3 years of audit or risk management/credit experience
- Experience of managing relationships with a business line and senior management and technical teams
- Big 4 or equivalent Consulting firm exposure

Qualifications:


- Bachelors Degree in or equivalent combination of risk management/credit experience


- Relevant industry certifications, such as Certified Internal Auditor certification

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386605]]> Tue, 22 May 2012 16:00:00 GMT 2454849-Providence-Finance-Accounting-﹠-Audit
Manage and coach to the overall profitability of the region. Active role in the creation and implementation of strategic direction. Act as a member of the regional team to ensure client needs are satisfied and customer relations are established. Ensure region is adequately staffed with the support of Human Resources, with qualified well-trained sales personnel.

Promote and ensure a positive work environment for employees within the region. Direct the sales and service initiative for the region. Assist in balancing day to day needs of the region with the strategic direction of Citizens Bank. Manage bank visibility/recognition in the communities within the region. Develop and maintain active relationships with business partners to identify and leverage sales opportunities.

Qualifications

Undergraduate degree preferred or equivalent work experience


5+ years Business sales development experience
3+ years experience leading a team to achieve sales results
3+ years of credit experience
Strong presentation skills, both verbal & written
Ability to work in a matrix organization and develop partnerships across business lines
Strong PC skills, both in Word and Excel, or similar software
Strong knowledge of banking deposit/credit products and services
Strong knowledge of bank operations/systems and compliance/regulatory issues

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386741]]> Tue, 22 May 2012 16:00:00 GMT 2454853-Providence-Retail
The Citrix Support Engineer performs advanced functions responsible for overseeing Citrix infrastructure services, infrastructure and application delivery projects and BAU maintenance. The candidate will possess a strong background working with MS and Citrix platforms delivering applications for a global user-base and should have experience delivering the technology in a large financial or health care enterprise.



Intakes business requirements and provide designs and estimates for new Citrix delivery projects

Works collaboratively with a wide range of business and IT teams to solved business problems and to delivery highly complex solutions

Works independently to lead delivery efforts

Performs maintenance and enhancements for existing Citrix implementations

Defines and maintains standard operating procedures and other documentation required to support the Citrix environment

Participates in staff rotations to cover critical support functions including on-call support coverage for critical afterhours incidents

Coaching and oversight of junior level staff functions



Qualifications

8+ years IT experience

5+ years in a direct role supporting terminal services and Citrix in a large Windows domain environment

2+ years architecting and supporting large scale farms and project deployments

2+ years packaging and deploying applications using widely adopted tools and techniques

1+ year with Citrix Streaming profile delivery

Strong understanding of network security principals

Strong understanding of widely used scripting tools and techniques

Hands on experience deploying and managing Windows Active Directory GPOs

Excellent command of the English language is preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386772]]> Tue, 22 May 2012 16:00:00 GMT 2454850-Providence-Information-Technology
This role is responsible for developing and overseeing the implementation of Citizens Bank’s corporate-wide, public-facing Financial Education program. In addition, the incumbent will serve as the communications director within the Community Investment Division, and serve as primary liaison with corporate marketing and communications departments to ensure CRA and community needs are incorporated in those efforts.
Develop strategies on how to establish Citizens Bank in the marketplace and implement financial education programs for basic banking education (schools, community programs), and homebuyer education.
Provide leadership and oversight to all business projects relating to Financial Education programs, including analysis, feasibility studies, strategic alignment, fiscal recommendations, and resource allocation. Support projects with downstream training, policy creation, and communications.
Develop financial education training programs, primarily through partnership with appropriate vendors and non-profit organizations.
Serve as the subject matter expert and thought leader on topic of Financial Education, represent the company on various industry and subject matter forums.
Act as a liaison among executives across business lines to ensure information is communicated and the internal and external customers are supported in the most appropriate manner in order to execute the strategy.
Develop and manage the Divisions internal communications tools, including organizing quarterly team meetings.
Serve as the primary point of contact with Marketing and Communications departments ensuring Community Development objectives are included in the marketing and advertising, as well as communications plans.
Develop and maintain Community Development collateral material.

Qualifications

Bachelor Degree required, Master's Degree preferred

Communicate effectively with diverse groups and individuals.

Ability to establish effective relationships with external organizations based on clear communication, transparency and mutual understanding

Seasoned negotiation skills. Ability to collaborate and gain consensus from various differing points of view through effective compromise

Strong verbal and written skills to internal and external business partners; create written procedures, conduct group and individual presentations, communicate concepts and ideas, disseminate accurate and timely information to subordinates and peers.

Strong knowledge of the Bank’s financial products and services for the purpose of training and oversight of business referrals to various units.

An acknowledged reputation for intelligent, strong, and decisive leadership as a result of high integrity, intellectual clarity, and a passion for excellence.

Strong results orientation, which includes meeting commitments, performance metrics, and targeted and required delivery dates.

10 years of progressively responsible work experience which includes a minimum of five years in public relations or marketing functions.

Skilled in initiating, developing and managing effective relationships.

Ability to effectively lead and influence internal teams.

Persuasive and polished communicator.

Strong written and verbal communication skills.

Prepare and deliver presentations and information in both formal and informal settings to a variety of audiences.

Develop effective oral and written communications to a wide variety of internal and external constituents of culturally diverse heritages.

Incumbent has a firm understanding of demographics and can lead various strategies and outreach efforts into multiple demographic and socioeconomic markets, with an emphasis on African-American, Latino and Asian-Pacific-American communities. Incumbent may also work with non-language-reliant markets, including gay/lesbian, female and other under-represented communities.

Interpret and communicate internal policies/procedures accurately and effectively.

Establish and maintain effective working relationships as required by the job.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386760]]> Tue, 22 May 2012 16:00:00 GMT 2454842-Providence-Finance
Provide senior level technical expertise for enterprise level and web interfacing applications. Lead cross functional technical teams such as network, database, messaging, web perimeter, and vendors in the proper escalation and troubleshooting of issues. Provide expertise in the areas of integration and deployment.
Responsible for facing off to the business lines. Responsible for ensuring adherence to service level agreements both internal and with vendors. Responsible for technical aspects pertaining to Risk, Compliance, and Regulatory audits. Responsible for technical aspects of Business Continuity and Disaster Recover.

Qualifications

Required Qualifications:



5 – 7 years experience supporting highly available, enterprise critical applications

5 – 7 years experience working with Web enabled multi-tiered application and infrastructure architecture

3 – 5 years experience working with Business Continuity Planning and Disaster Recovery planning and execution

Must demonstrate leadership capability to lead cross functional teams to problem resolution

5 – 7 years experience working with the following technologies, AIX, WebSphere, RDBMS, J2EE applications, Network infrastructure and perimeter technologies

Desired Qualifications:



Must understand regulatory requirements that apply to implementing and supporting highly available enterprise applications in the Financial industry

Education:



BA / BS or equivalent experience


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386637]]> Tue, 22 May 2012 16:00:00 GMT 2454847-Providence-Information-Technology
Manages the activities of a team of Relationship Managers and Business Development Officers, typically covering a multi-county, major metropolitan geographic territory. Effectively manages, coaches and mentors team members to achieve financial budget via soliciting, developing and servicing for profit and not-for-profit developers of affordable housing and other economic revitalizations projects. Has P&L responsibility for team, including asset/liability, revenue and expense targets. Responsible for asset quality and maintaining a prudent control environment. Coordinates product partner activities with team (including Capital Markets), communicates to staff on key RBS/CFG information, manages campaigns and initiatives, and networks effectively in the business community. Serves as one of the executives for Community Development Lending (“Rainmaker”) in a metropolitan area, insuring coordination of Community Development Lending team to maximize market coverage and positioning.



SALES MANAGEMENT:

Execute LEADS sales management continuum that spans entire team focused on new client acquisition (New Opportunity Memo’s/Assessment), uptiering of relationships (“Trusted Advisor”), cross-sales, and relationship management roles (RM, Sales Assistants).
Integrating strategic/financial expectations into actionable sales management routines and sales planning activities (understand market and manage prospect data base) while assigning goals to RM’s at the team level. Coordinates product partner activities with team (including Capital Markets) in order to actively cross-sell the full RBS/CFG solution set. Drive to exceed business line sales goals and new client acquisition targets. Design effective utilization of systems including SalesForce.com to support management of sales processes and creation of sales leads and maintenance of prospect lists.
Creating targeted and consistent frontline execution activities including Portfolio Assessments (PREP), Relationship Reviews as well as new sales pipeline routines that are consistently executed and financially accurate. Focus of leadership includes provision of construction loans for multi-family housing projects leveraging Low-Income Housing Tax Credit program. Provide senior mentoring for structuring credit proposals and lead bank opportunities as well as providing senior review of client pitches and proposals. Maintain good working knowledge of banking industry as well as key industries of the client base. Maintain high levels of Customer satisfaction.
Designing and managing sales recognition and rewards events while establishing internal communications to share sales successes and best practices. Communicate and share market information within and across teams.
Communicating with Divisional Executives about sales performance of team, involving Divisional Executive and Executive Management appropriately to collaborate together to bring a localized “full-court press” approach when appropriate.



CREDIT STEWARDSHIP AND RISK MANAGEMENT:

Manage credit quality of the portfolio and deal with credit issues in conjunction with Portfolio Management and Risk counterparts. Assure that proper monitoring of credit performance of clients is followed by RM’s and elevate all significant credit issues to senior management.
Promote a prudent control environment with adherence to all Credit Policies as well as Compliance and Training requirements.
Identifying opportunities to drive a positive client experience via improvement strategies across Commercial and partner initiatives. Coach, mentor and assist in proper communication of credit issues with clients and with partners within the Bank.



PERSONNEL MANAGEMENT, COACHING AND DEVELOPMENT:

Conduct mid-year and full year personnel reviews. Provide continuous coaching and mentoring to RM’s to improve their performance and assist in their professional development. Participate in Talent Watch with DE.
Central liaison for team members across all commercial businesses to ensure consistency in approach, reporting and sales communications.
Maintain knowledge of competitors and talent for possible recruiting purposes.



COLLEAGUE AND COMMUNITY ENGAGEMENT:

Actively communicate RBS and CFG strategy and performance to staff while promoting an interactive environment focused on continuous improvement where you are available to listen to colleague opinions and concerns. Actively manage Colleague Engagement.
Help raise the profile of Citizens Bank in their respective markets via some forms of civic and business leadership which cultivates a Commercial network at the executive level.

Qualifications

EDUCATION:

Bachelor Degree required.
Master’s Degree preferred.
Certification or Licensure preferred.



SKILLS/COMPETENCIES:

Proven experience and successful results designing, developing, and executing sales process and sales management.



WORK EXPERIENCE:

Sales Management: 15 years direct commercial banking line management, predominantly in Middle Market and Mid-Corporate segments.
Excellent interpersonal skills including ability to work with all types of personalities at all levels of the organization and the ability to gain the trust and respect of Citizens senior executive team.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386761]]> Tue, 22 May 2012 16:00:00 GMT 2454852-Providence-Lending
The purpose of this position is to ensure that the Bank fulfills its community and Community Reinvestment Act (CRA) commitments on a national basis. In this manner, incumbent is responsible for management of community development and outreach, volunteerism, business development. Incumbent has personnel management responsibilities for the Community Investment Relationship Manager family. The incumbent is responsible for program management to result in high visibility opportunities for Citizens Financial Group as a leader and contributor to regional and national communities.
Designs and monitors internal systems to assure that all assigned work and ongoing monitoring is completed on a timely basis and in a manner that complies with all CFG internal policies. Prioritizes work that is assigned to the group, assure that work is appropriately distributed among the team members and is responsible for objective quality control of groups analytical and reporting work product to include accurate application of credit, risk, and other policies and practices required to effectively manage risk exposure and loss to the Bank



Description of Function:

-The Incumbent will help develop and implement The Company’s strategic plan as it relates to community development and community outreach activities.
-Responsible for overseeing the effective management at the Company’s relationships with local, regional and national community organizations, with a focus towards increasing sales to low, and moderate-income communities and meeting broader corporate CRA objectives.
-Through the Market Leadership Teams, foster relationships with internal partners and managers to develop, review and improve CRA-strategies. Incumbent partners with CRA Administration Team to develop and deliver recommended strategies.
-Oversee the effective implementation of community outreach program designed to increase deposit and lending activities among low- and moderate-income borrowers and in low- and moderate-income areas. Responsibilities included 1) Establishment of goals and objectives, 2) Implementation of tracking programs.
-In partnership with State Presidents, senior business-line leaders, develop and implement outreach program to reach multi-cultural communities and local, regional and national organizations serving diverse populations.
-Ensures that direct reports' work product is quality controlled and compliant with CFG commercial credit policy.



Scope:

Equally internally and externally focused interacting with Division Executives, State Presidents, Credit Officers and Senior Management. Externally meets with customers/prospects National and Regional organizations to actively negotiate deals and solve customer/prospect requests and problems. Internally is viewed as a trusted advisor on CRA and Community Development management issues/challenges.



Financial Responsibility:

Operating Budget



Impact:

They have responsibility for the overall efficiency, quality and effectiveness of the group/team as well as the overall community development outreach efforts. The role is of critical importance and requires significant decisions being made within the guidelines of policies, procedures and senior management direction. Inadequate management of job responsibilities could have a potentially substantial impact on the Bank's ability to achieve its CRA objectives and result in significant negative reputational impact.

Qualifications

Bachelor Degree / Masters Degree required.
Skills/Competencies:



Communicate effectively with diverse groups and individuals.

Establish effective internal and external networks according to requirements of position.

Strong verbal and written skills to internal and external business partners; create written procedures, conduct group and individual presentations, communicate concepts and ideas, disseminate accurate and timely information to subordinates and peers.

Strong knowledge of the Bank’s financial products and services for the purpose of training and oversight of business referrals to various units.

Principles and practices of federal, state and local regulations applicable to CRA, and understanding of the activities which influence corporate ratings under CRA.

Implement the Bank’s strategic plan as it relates to business development sales.

Evaluation of industry/regional trends, as well as the development and adaptation of effective approaches to increasing overall market share.

Ability to assess needs of community, formulate sound conclusions, and recommends optimal course of action based on analysis.

Resources and methodologies for obtaining information on demographics, economics, housing and community topics / issues with potential to impact the work of the position. Ability to think critically and effectively analyze data.

Standards and practices relating to external media relations.

Principles and practices relating to fiscal planning and administration.Principals and standards of management and leadership theories.

-Work Experience:
Community Outreach / Sales Management: 12 years of progressively responsible work experience which includes a minimum of five years management of outreach programs and sales management.



Skilled in initiating, developing and managing effective relationships.

Ability to effectively lead and influence internal teams.

Persuasive and polished communicator.

Strong written and verbal communication skills.

Prepare and deliver presentations and information in both formal and informal settings to a variety of audiences.

Develop effective oral and written communications to a wide variety of internal and external constituents of culturally diverse heritages.

Incumbent has a firm understanding of demographics and can lead various strategies and outreach efforts into multiple demographic and socioeconomic markets, with an emphasis on African-American, Latino and Asian-Pacific-American communities. Incumbent may also work with non-language-reliant markets, including gay/lesbian, female and other under-represented communities.

Interpret and communicate internal policies/procedures accurately and effectively.

Establish and maintain effective working relationships as required by the job.

Skilled in initiating, developing and managing effective relationships.

Ability to effectively lead and influence internal teams.

Persuasive and polished communicator.

Strong written and verbal communication skills.

Prepare and deliver presentations and information in both formal and informal settings to a variety of audiences.

Develop effective oral and written communications to a wide variety of internal and external constituents of culturally diverse heritages.

Incumbent has a firm understanding of demographics and can lead various strategies and outreach efforts into multiple demographic and socioeconomic markets, with an emphasis on African-American, Latino and Asian-Pacific-American communities. Incumbent may also work with non-language-reliant markets, including gay/lesbian, female and other under-represented communities.

Interpret and communicate internal policies/procedures accurately and effectively.

Establish and maintain effective working relationships as required by the job.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386759]]> Tue, 22 May 2012 16:00:00 GMT 2454841-Providence-Other
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Business Support group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to reduce expenses. Will be a key contributor to the annual budget process; responsible for building staffing and expense models. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development.
Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.
Understand project/reporting specifications
Pull and manipulate data for use in monitoring and decision making
Build models to support annual budgeting
Learn and utilize financial reporting software
Build required reports and views for senior management
Collaborate with business partners to identify budget needs
Perform other projects to support the Business Support Division

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Business or Quantitative field (i.e. Engineering, Mathematics, Finance, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Professional Work Experience

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386769]]> Mon, 21 May 2012 16:00:00 GMT 2452773-Providence-Administration
The Web and Mobile Application Developer II (OLB) is responsible for planning, analysis, detailed design, developing/coding, testing, implementation and support of Citizen’s web and mobile offerings.
Analyzes, designs, programs, debugs, supports, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs.
Responsible for planning, analysis, detailed design, developing/coding, testing and implementation of the components.
Adheres to the established lifecycle methodology, support standards, and practices, in accordance to project plans while carrying out their responsibilities. This may include maintaining program libraries and technical documentation of the individual components within an application.
Using current programming language and technologies, writes code, completes programming, and performs testing and debugging and/or break fixes of applications. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS or desktop applications products.
Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications.
Technical Capabilities
Application- Possess knowledge and understanding of specific firm-wide application.

Working Application Knowledge of: DB2/SQL, ERP (Enterprise Resource Planning), Lotus/Outlook, Microsoft Project Server, Microsoft SQL, Microsoft Windows 200X Server, Oracle, PeopleSoft, PHP, Rational Tool Suite, RDBMS (Oracle 9.x, MSDE SQL Server 2000), UNIX, Web Services, Windows Sharepoint Services
Level P3- Evaluates and provides technical solutions to complex application development problems. Designs new processes and procedures. Provides benchmarks for ensuring that applications are meeting the needs of the business domain which they serve. Oversee repair/upgrade application implementations. Languages Possess knowledge and understanding of specific firm-wide IT languages. Languages: Active Server Pages (ASP);DHCP (Dynamic Host Configuration Protocol), Dynamic HTML, FTP (File Transfer Protocol), J2EE, WAP (Wireless Application Protocol), XML, HTML5, CSS3
Level P3- Code advanced program

Demonstrates ability to test and debug advanced code. Provide subject matter expertise to business. Analyze and recommend improvements to coding process. Production Scheduling Utilize scheduling tools to minimize production time and costs and production costs. Coordinate all resources: staff, and physical resources.
Level P1- Identify production requirements. Identify production count required and production count available. Minimize risk of system outages due to scheduling conflicts. Identify and maintain accurate and complete records of production schedule. Identify production patterns. Oversee the scheduling and running of large scale transaction processing, including major batch and online transactions. Understanding of escalation procedures and ability to forward issues as they arise. Business Needs Analysis- Understand and assess business imperatives and goals, and articulating them as Information Technology needs.
Level P1- Gather business needs from business domains. Discuss benefits of new business process design. Compare and contrast business process designs, modeling tools and techniques. Define business processes and their drivers. Analyze process components to determine value added. Identify gaps between current and future business environment. Define processes required to achieve objectives and results. Develop guiding principles and attributes to design streamlined business processes. Identify business needs
Project Governance - The provision of support and guidance on programme and project management processes, procedures, governance, tools and techniques to programme and project managers and their teams.
Level P1- Awareness of project management office and governance concepts. Understanding of importance of project standards and consistency. Assists with the compilation of project management reports. Maintains programme and project files from supplied actual and forecast data. Aware of and may support project governance processes. Risk Management - Identify and assess risks as input to developing and implementing mitigation approaches.
Level P1- Understand risks as related to organization. Identify and classify risks and issues under supervision. Knowledge of internal/external risks inherent to the organization: strategic, operational, financial, etc. Organize information/requests regarding incidents to maintain up-to-date records for those affected by or resolving the incident. Identify and classify risks as they arise - Quantify risks in terms of the likelihood that the risk would occur. Locate point of origination of risks and take action to make users aware of risk or to make non-threatening. Follow plan for risk response and mitigation. Requirements Gathering- Identify, verify and document requirements (business, functional and technical) to support development of technology and/or business-driven technology solutions
Level P2 - Conducts focus groups, behavioral observation, psychological mapping, JAD sessions, etc. to gather requirements. Integrates multiple user area requirements into overall requirement document. Identifies impact of proposed requirements and provides guidance regarding issues. Identifies process improvements/opportunities from the requirements. Identifies inconsistencies, gaps and conflicting requirements. Recommends different approaches to gathering and documenting requirements to meet the needs of different projects. Determines if requirements are optimal to support business processes. Identifies changes needed to support user requirements. Translates business requirements into functional specifications. Ensures appropriate hardware/software is selected based on requirements. Participates in business requirements inspection. Functional Design - Use functional knowledge of the agency's business functions to design software.
Level P2- Design and define maintainable processes based on a functional architecture. Identify key design issues and recommend possible solutions. Identify project changes in order to asses and communicate impact. Manage to work plan Application Design - Ability to develop functional, technical and user interface designs for an application that meets the defined requirements (business, system performance and standards).
Level P2- Determines deliverables to be produced during application design effort. Designs components within high-level architecture blueprints, articulation of design patterns, reusability fundamentals and future requirements. Develops conceptual application designs that comply with technical architecture standards. Defines the sequence in which processing is performed an how data is passed between processes. Designs interfaces between the system being developed and other systems with which it will communicate. Reviews multiple designs for interoperability. Identifies key application design issues (e.g. maintainability and performance) and recommends possible solutions. Prepares and completes design inspection of others.
Systems Development Lifecycle - Ability to use formal methods for delivering new or enhanced applications, identify and communicate systems development processes and develop deliverables associated with the respective phases of the lifecycle
Level P2 - Reviews all tasks within an application module to ensure overall quality and accuracy. Plans all tasks within an application module including estimating, scope definition and work plan development. Plans and coordinates efforts to integrate this lifecycle phase with others (e.g. design to development, implementation to support). Coordinates the planning, design and production of deliverables within all phases. Participates in the integration of all phases to others. Identifies needed skill sets for each phase of the SDLC. Determines which deliverables and tasks are appropriate for a given phase. Coordinates the activities of a project's SDLC with the dependencies of other projects. Coaches others in development and review of work plans. Reviews system development deliverables in consideration of SDLC principles. Data Architecture - Define the overall data model for the enterprise, a data warehouse approach, and how data is structured, designed, and/or accessed.
Level P1- Understand data management issues and implementation. Knowledge of current agency data architecture standards. Identifies architecture features compliant with the agency accepted standard. Improves data architecture. Maintains knowledge of existing and developing data architecture components. Articulates data architecture requirements effectively. Possesses hands on experience in technology areas including data warehousing, electronic archiving, data mining, and neural networks, among others. Application Development - Develop and maintain structured application modules and associated documentation to meet design specifications.
Level P2- Reviews module designs to ensure accuracy and completeness. Determines deliverables to be produced during programming and unit testing. Creates and modifies programs that comprise an application system based on design specifications, tools and methods. Develops user interfaces. Identifies potential development discrepancies and recommends modifications to others' code while staying within the original project scope. Demonstrates knowledge of multiple programming languages or environments and determines the most appropriate programming language for a given task. Performs code reviews to ensure interactivity/interoperability between programs; provides programming/debugging assistance to others. Determines how programs coded in one language will integrate with programs coded in another language. Application Testing - Create, execute and document tests to assure software and technical environments meet functional and system performance and integration specifications
Level P2 - Determines which areas of the application should be performance tested. Develops effective test plans/strategy. Plans and coordinates testing cycles. Coordinates application regression testing. Works with users to define test cases that will require the use of critical system components. Ensures that the necessary testing infrastructure is identified and in place. Reviews testing deliverables and identifies gaps, issues and potential solutions. Verifies that test results meet requirements. Identifies discrepancies between actual and expected results and recommends solutions. Analyzes potential system performance problems and makes recommendations. Data Analysis - The process of identifying, evaluating, interpreting and organizing data so that it can be used for business decisions. It includes sorting through data to identify patterns and establish relationships.
Level P2- Demonstrates mastery of the skill in practical applications of a difficult nature. Can design a logical data model or object model of simple to moderate complexity. Is knowledgeable in the use of CASE tools. Is able to document a data model in a data dictionary or repository - Can identify redundant data objects. Can identify data items that can be re-used across applications. Can identify data transformation requirements. Data Management Concepts - Knowledgeable of the theory, purpose, architecture and design of the management, administration and relationships of the organization's data.
Level P2- Demonstrates a conceptual and business understanding of Data Management, as well as related topics. Able to quickly and accurately discuss the impact of new technology, platforms and design criteria on Data Management. Knowledgeable of the major business units which use applications in Data Management. Understands and monitors appropriate key business indicators as they may apply to enhancements to Data Management. Able to communicate with users and customers regarding various business functions and how they fit into Data Management in an easily understood manner.
Data Modeling - Data modeling is the analysis of data objects that are used in a business or other context and the identification of the relationships among these data objects. Data modeling is a first step in doing object-oriented programming. As a result of data modeling, classes can be defined that provide the templates for program objects
Level P1- Has some training, exposure, or light experience in data modeling. Has at least a conceptual understanding of logical and physical data modeling. Has acquired a practical understanding of the approaches, methods, and tools of data modeling. Possesses sufficient proficiency to successfully demonstrate the skill data modeling in applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Knows how to integrate data modeling into an overall systems development methodology (SDM). Is familiar with logical business data modeling using some of the prominent structured and object-oriented modeling methods. Knows the fundamental principles of conceptual data modeling using the leading Entity/Relationship Diagramming (ERD) methods. Implementation - Plan and implement the transition or enhancement/change to a new application or infrastructure with minimal impact to the users
Level P2- Designs an accurate and complete conversion/implementation/enhancement plan. Designs enhancements based on pre-implementation recommendations. Assesses the impact of changes from multiple perspectives (system, user). Installs the application into the production environment which ensures existing data is converted or able to be used by the system. Participates in inspections of others' implementation work objects. Develops and reinforces standard implementation checklist. Identifies conversion planning risk and makes recommendations. Maps data from old system to new. Implements enhanced or new functionality into application without a negative impact on data integrity or performance. Coordinates communication of implementation issues between key stakeholders. Application Break/Fix - Search for unexpected results and repair vulnerabilities to a system or process.
Level P2- Responsible for resolving application issues. Document known issues and works towards resolving these issues. Ability to identify, isolate, & resolve complex application issues independently. Proactively identify potential problems with applications as they are developed. Service Level Management - Manage the agreements between separate teams to provide specific services under specific terms.
Level P2 -Monitor performance of others in relation to service levels. Identify issues that affect customer perception and operations and makes recommendations to address problems. Recommend corrective/preventative procedures to improve adherence to quality standards. Change Management - Use change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment.
Level P1- Demonstrates understanding of change management policies, procedures and standards. Demonstrates understanding of change management environment. Demonstrates understanding of underlying importance and need for change management processes. Applies appropriate change management tools and applications to analyze the scope and impacts associated with change events. Logs, communicates, classifies and analyzes change requests. Creates impact analysis for change requests. Configuration Management- Identify, control and change work product relationships and migration between environments.
Level P1 - Demonstrates understanding of tools and procedures for migration of code from one environment to another. Demonstrates understanding of various development and testing environments. Demonstrates understanding of the purpose of each environment and the impact of configuration controls. Tests, debugs and implements the release management approach, including configuration rollback and the ability to issue new releases under normal conditions and under emergency conditions. Documents, for future implementation, any changes or enhancements identified during the initial production cycles that would make the new system more responsive to user and business needs. Performs initial system component configuration. Executes the proper software and/or hardware migration procedures. Ensures that the necessary user administration changes have been made. Creates automated scripts to support movement of code bases.
Performance Excellence Framework (PEF) Competencies






Competency


“X”
Applicable


Required Level




Achieving excellence


x


2




Influencing

Inspiring

Communicating

Developing people

Building understanding and trust


x


2




Collaborating for success

Understanding issues


x


2




Gathering Information


x


2




Finding Solutions


x


2

Qualifications

Expert knowledge of the consumer On-Line Banking and Citizensbank.com web and mobile applications

Ability to work comfortably within a team of business SME’s, development, vendor, project manager, infrastructure and middleware technical resources

Strong skills in both Agile and Waterfall development methodologies

Strong financial services vendor application/solutions experience with demonstrated experience bringing industry leading technology to the table to address business needs and solve business challenges

Strong experience in the following technologies; J2EE or .Net development; Interwoven Content Management, RSA adaptive authentication, javascript, HTML (4/5), CSS3, Websphere Application Server, C#, C++, mbanking360, KONY, Objective C, AJAX, MQ, SOAP, XML, Oracle 11


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386646]]> Mon, 21 May 2012 16:00:00 GMT 2452759-Providence-Information-Technology
Work as part of an expert fraud prevention team providing support across different fraud typologies i.e. Insider, Check-Deposit, eCrime

Hold responsibility for the delivery of specific elements of fraud prevention strategy i.e. conduct of risk assessment activity with supported areas of the business in the Americas.

Responsible for working with Fraud Prevention (FP) team Specialists regionally to provide expert fraud knowledge i.e. industry sourcing of best practices as input and advice to drive forward prevention activity.

Provide support to key FP oversight programs (i.e. ID Theft Red Flags, FFIEC) to ensure impacted businesses fulfill any compliance requirements.

Work closely with other parts of Corp Security Services as well as Fraud Operations to assess fraud trends and implement best practice in relation to fraud prevention. Help develop key performance and risk measurements and participate in associated reporting processes.


Qualifications

Experience performing analytical analysis on target data information sets to include structured and unstructured data from a variety of internal and external sources.

Minimum proficiency in MS Office tools such as Excel and Access is required.

Experience with more sophisticated tools such as SAS or Oracle is a plus.

Previous experience in a fraud prevention role would be preferred

Bachelor's Degree required


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386604]]> Mon, 21 May 2012 16:00:00 GMT 2452764-Providence-Corporate
Provides 3rd level technical support of production systems, including incident response, OS patching, automation, provides standard and automated tools for system upgrades, user administration, and provides advanced systems integration to approved project initiatives. He/She directly contributes to the goals of the division in Availability and Project Delivery of mission-critical services and systems through expert-level performance of all UNIX systems management tasks. He/She has a mastery of UNIX tools and several scripting languages to automate and perform process improvement of day to day duties, and has an expert level understanding of networking protocols and system administration processes which they use to troubleshoot and remediate complex operational errors and performance issues. He/She provides expert-level system administration skills to troubleshooting existing systems and implementing new projects, provide new standards and technology, acts as a senior "architect" level person within the team, mentors other team members, participates heavily, sometimes as lead, in purchasing decisions, up to and including purchasing authority and responsibility for purchase justification. Senior UNIX Engineer also performs due diligence testing new technology for cost-savings and system enhancements, providing presentations on these to upper management, business line owners, and other personnel.

Qualifications

Strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management.
Ability to solve problems quickly and automate processes.
A solid understanding of an operating system; understands paging and swapping, interprocess communications, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions), can use performance analysis to tune systems.
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programing, the design of consistent network-wide filesystem layouts.
Ability to program in an administrative language (Tk, Perl, VBScript, a shell) to port C programs from one platform to another, and to write small C or C+ programs.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385340]]> Mon, 21 May 2012 16:00:00 GMT 2452758-Providence-Corporate
The Senior Business Analyst completes elements in the definition, requirements, design, build and delivery of a project or program. They create and foster a climate of continuous improvement in delivering projects, striving for excellence and contributing to the overall development of RBS Citizens Change Management.
Description of Function:
Utilizing key stakeholders and other available resources research, facilitate discussions, analyze and evaluate options and provide recommendations to the Program Manager/Project Manager .
Manage project tasks or parts of the project plan assigned within scope, quality and timeframe allocated with minimal supervision.
Create and deliver through the full sign off process project/program documentation by working with Key Stakeholders to elicit information and gain agreement.
Identify, evaluate and track progress of project risks, issues, assumptions and dependencies, escalating them appropriately with suggested mitigating actions and implementing as directed.
Collaborate with project stakeholders to ensure end solution meets requirements and gain an understanding of the context and impact of the project to the business line and collaborate with business to influence best solution.
Document procedure and policy changes from current state model through future state impacts of project.
Deputize for Project Manager when required.
Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement.
Where role includes management of project resources, coaching, training & development and performance management of resources may be required.

Qualifications

Expert knowledge of the consumer On-Line Banking and Citizensbank.com web and mobile applications

Ability to work comfortably within a team of business SME’s, development, vendor, project manager, infrastructure and middleware technical resources

Strong skills in both Agile and Waterfall development methodologies

Ability to manage the project financials including budgeting, forecasting, and project estimation

Strong financial services vendor application/solutions experience with demonstrated experience bringing industry leading technology to the table to address business needs and solve business challenges


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386638]]> Mon, 21 May 2012 16:00:00 GMT 2452766-Providence-Information-Technology
The role holder will shape and deliver the Global Business Continuity agenda in line with global direction and a regionally led model with a focus on RBS Americas. They will be expected to contribute to the development and improvement of the strategy and deliver across the RBS Americas region to support the overall Security & Risk vision as well as Group Policy and regulatory requirements.
The Head of Business Resiliency and Recovery Americas will be responsible for understanding, communicating and ensuring compliance with the regulatory requirements for Business Continuity and Information Technology Continuity (ITC) in the Americas. This includes setting specific standards and driving change in order to meet existing and any new requirements as well as the consideration of industry best practice. This expanded role has Business Continuity oversight of all legal entities in the US including Citizens, GBM and the NV. It includes delivering expanded services such as metrics and reporting; technology and business testing facilitation and facility risk assessments.
In this expanded role this individual will be a member of the Security and Risk Americas Risk Committee need to understand the risks, issues and recovery strategies of US Operations that have been off shored and communicate them back to US based risk and operations managers. Additionally, a detailed understanding of both in-country and out of country recovery for offshore locations is required as well as active participation in the offshore BCP risk meetings.
They will be the local policy owner and accountable for the effective implementation of the Business ContinuityPolicy Standard within the Americas Region and working with the Global IT Continuity Head to ensure effective, regionally led delivery of ITC in the Region. They will be responsible for developing and owning the view of the current RBS Americas risk position and drive actions to address Business Continuity risks across the Americas.
A critical element of this role is the partnership with Technology Services America (TSA) to manage a robust, end to end, technology testing program and mature it over time in a measurable fashion. This expanded role includes evaluating the participation in ‘Street-wide’ financial services industry testing opportunities and meeting regulatory testing expectations against peer financial institutions. It also includes the review and assessment of test scope and post exercise report documents to ensure policy is met, test rigor is applied and associated risks are recorded and escalated.
The role holder will lead and manage circa 16 people in the Americas. This expanded role includes direct management responsibility for IT Continuity risk professionals that evaluate compliance to ITC policy, change management oversight, technology project oversight, runbook/disaster recovery plan review and assurance specific to IT Continuity. The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximize the effectiveness of the role and represent the RBS Group where appropriate with local regulator and on external global bodies for opinion forming, lobbying and sharing of best practice. This role will define and execute the BC and ITC strategy in the Americas. An essential element of this role will be to effectively communicate relevant risk reporting and metrics to the business units and Risk Committees.
A key element to the expansion of this role will be to define the roadmap to take the organization away from a focus on business and technology recovery toward being a more resilient organization. This will be achieved by influencing business and technology operating models and the senior leadership in those areas. To achieve this industry benchmarking and an understanding of resiliency and recovery in peer financial institutions will be required as well as an understanding of industry acknowledge frameworks such as the Carnegie Mellon Resiliency Maturity Model and how that type of a model might be an effective method to illustrate resiliency progress.
The role holder will also be a key member of the Business Continuity Senior Leads team, helping shape the overall direction of BC globally, including deputizing for the Head of Group Business Continuity when required. Whilst the role will be functionally driven, the role holder will also havea reporting line to the Head of Security & Risk, Americas, sitting as part of the regional Security & Risk leadership team to successfully drive and deliver regional Security & Risk strategy.
Key Role Deliverables:
General



Influence movement from a recovery focused organization toward the creation of a more resilient business and technology environment

Illustrate a maturity roadmap where resiliency is embedded into the culture of the Americas over time

Active participation in financial industry resiliency forums (i.e.: SIFMA) and market wide exercises+

Active participation in on shore and off shore risk committees

Engaging with Executive and senior manager stakeholders as the face of Business Continuity within the region

Regional accountability for making sure Business Continuityrisks across RBS Americas is managed.

Respond to vendor risk

Catalyst for change in the development and implementation of Business Continuity priorities, systems and investments in the Americas region (working closely with the Head of Group Business Continuity)

Head Business Continuity Programs either as a part of Group team or where specific to region including chairing appropriate governing bodies

Drive out current risk position for RBS Americas and drive actions to address Business Continuity risk

Address cross Business/Region Business Continuity issues (e.g. Americas threat response, benchmarking against competitors)

Delivery of ‘Business Continuity frameworks’ within RBS Americas region including implementation and embedding of the S&R model

Execution of Business Continuity Policy and Standards/Guidelines for RBS Americas region

Expert input to Business Continuity related Governance, Assurance, Executive briefings, Group initiatives (e.g. Security & Risk input to Product development, Corporate responsibility, Global strategies etc) and RBS Americas level incident input

Responsibility for all aspects of Business Continuity, IT Continuity, including Workplace Recovery within the region in line with the Business Continuity Policy and Standards.

Overall responsibility for the regional delivery of the strategic Business Continuity and IT Continuity priorities and plans established by Security & Risk, Business Services

Provide expert services and specialist advice on all aspects of Business Continuity, IT Continuity and Workplace Recovery which affect the region.

Ensure region meets regulatory responsibilities in relation to Business Continuity, interfacing with Government bodies and financial authorities as required.

Identify best practice in the Business Continuity area from within the region and champion the delivery of this across the other regions.

Establish and maintain excellent working relationships with appropriate third party suppliers,

Proactive in Business Continuity scenario planning to protect the RBS Group.

Liaise with IT Continuity team to ensure Regional needs are addressed.

Financial Management



As a member of the senior team, ensure that the overall budget for Resiliency and Recovery is managed effectively

Manage all aspects of the Business Continuity team within an agreed budget (circa £5-10m), reporting any variances to Head of Security and Risk Americas and Group Business Continuity

People Management



Direct responsibility for a team of circa 16 based across the Americas.

Build capability of the organization, the role holder must lead the team in accordance with the Business Services Values and the Group’s Performance framework, ensuring clear and stretching objectives and personal development plans are in place for all people in the direct and indirect teams.

The role holder will contribute to the Security & Risk succession planning and talent management processes, to ensure the continued development of the organisation

Risk Management



Actively manage risks in accordance with the RBS Group’s Risk framework as both Policy Standard owner and in collaboration with other Policy Standard owners across the Group

In particular, ensure risks are properly evaluated, recorded and mitigating action plans are monitored to completion

Ensure escalation of risk issues to a higher level of management for information or decision as appropriate



Qualifications

Executive Level Experience:



Leading regionally based on Global strategy

Managing regulatory relationships with the Federal Reserve Bank(FRB), Office of the Comptroller of Currency(OCC) and the Federal Deposit Insurance Company(FDIC)

Incident/Crisis management

Analyzing business and technology risk assessments

Experience with resiliency models and implementation

Influencing at senior organizational levels on both the technology and business side

Working with a broad range of business units across RBS or other Global organizations

Proven experience in driving change

Excellent communication skills – written and verbal

Technical Knowledge:



Experience in a Security and Risk function at an Executive Level

Detailed understanding and proven track record of working in Business Continuity within the Financial Services industry

Relevant BC professional qualifications

A good understanding of the Business Continuity related threats and risks affecting the financial services industry in the region.

An understanding of the legal and regulatory implications of Business Continuity in the region and be able to make initial assessments of situations.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386668]]> Mon, 21 May 2012 16:00:00 GMT 2452756-Providence-Risk-Management
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Strategy & Analytics group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to improve collections and recoveries performance on several consumer loan portfolios. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

• Understand project/reporting specifications


• Develop and automate standard and ad hoc reporting


• Pull and manipulate data for use in monitoring and decision making


• Document procedures for creating reports


• Support Operations as needed

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Quantitative field (i.e. Engineering, Mathematics, Business, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Experience in SAS, SQL

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386768]]> Mon, 21 May 2012 16:00:00 GMT 2452760-Providence-Administration
The Data Analyst Intern will support various aspects of data analysis and data management. A successful candidate will have knowledge of business and help desk skills.
Primary Functions:



Track clarify tickets and SLAs

Research and categorize clarify ticket information

Analyze incidents and the root causes and identify trends

Assist with creation and editing of Executive level reports and charts

Assist with updating Application Availability Report



Qualifications

Preferred Skills:



Working knowledge in data analysis and data management

Excellent computer skills specifically using MS Office Suite (especially Excel and Power Point)

Strong analytical and problem-solving skills

Ability to balance technical and interpersonal skills

Ability to contribute in a team-oriented environment

Strong Math skills

Ability to work independently with minimal supervision

Strong attention to detail

Preferred Education and Technical Qualifications:



Preferably a Jr., Sr. or recent College Grad in Business or Finance

Knowledge of IT Help Desk Ticketing System



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386694]]> Mon, 21 May 2012 16:00:00 GMT 2452761-Providence-Administration
The P2P Business Support Project Manager will primarily coordinate the efforts of a team of 10 focused on the continued development and execution of the Compliant Purchasing ‘Center of Excellence’ based on a standard procure to pay process and facilitated by Oracle iProcurement and Purchasing. The Shared Services Compliant Purchasing activity will include oversight of the management of purchasing and payment risk, contract financials, and overall supply base management activity for each business across RBS Americas.
Responsibilities



Deliver and manage a world class procure to pay program.

Assure effective supply chain risk management and supply base rationalization in business line(s) evidenced by metrics.

Deliver streamlined purchasing processes and compliant purchasing channels that provide a high level of customer satisfaction and efficiency in order processing and customer support.

Provide excellent engagement with key business stakeholders to ensure services/support contributes added value/benefit to CFG.

Utilize appropriate project management processes and skills to provide a collaborative approach to delivery, liaising with program sponsors, effectively formulating plans and producing relevant reports and outputs at specific stages within the project lifecycle to evidence performance and successful completion.

Drive adherence to the Dealing With External Supply Policy across RBS Americas

Working with senior Business Partner stakeholders to develop a streamlined, and sometimes reengineered, purchasing processes for the business, creating efficiencies and value for the business

Development of Compliant Purchasing training content and toolkit built upon the value and principles of strategic Procurement to Payment and the Dealing with External Supply policy.

Development and execution of a training program that will be utilized to educate both the Procurement Services and Shared Services teams and the RBS Americas business.

Aligning the procurement to pay program to the contract management program and the Third Party Assurance program

Identify and manage the risk, minimizing the outcomes and escalating where appropriate. Ensure processes operate as designed. Key indications in place to ensure reliable, predictable and stable environment.



Qualifications

5+ years of previous experience in procure to pay program or project management.

An understanding of and experience working with web based applications.

Advanced knowledge of working Project Management disciplines and techniques as well as implementation experience of technical and non-technical projects.

Bachelors degree required

Master’s Degree preferred

Strong written and verbal communication skills

Proven negotiation skills

Strong process management skills

Strong resource management skills

Executive presentation experience

Advanced experience effectively prioritize and execute tasks

Experience adapting in a changing environment



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386758]]> Mon, 21 May 2012 16:00:00 GMT 2452754-Providence-Corporate
Financial Project Management



Responsible for the financial health of the Infrastructure organization.

Produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals for the organization.

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Accurately forecasts revenue, profitability, margins, bill rates and utilization.

Assures project legal documents are completed and signed.

Responsibilities



Maintain Infrastructure Services Project Area Financials

Ability to analyze BAU (cost of running departments), revenue, margins, bill rates and utilization

Daily functions to include by not limited to:

Pulling Financial reporting throughout the month

Maintaining and updating BAU Forecast

Entering all Purchase Requisitions for responsible departments, tracking approvals

Process all necessary project Reclasses

Tracking Invoices and ensuring proper transfer of funds

Execute all SOW/Lease documentation through the procurement/legal process

Track SOW and Lease agreements for strategic funding plan

Computer Proficiency



Oracle Financial/P2P

Sharepoint Administration

Microsoft Office Suite – Project/Visio

Planview a plus



Qualifications

Key competencies



critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance

Education & Experience



College degree or business experience equivalent

Banking industry experience a plus

Budgets and financial Experience 5+ years

Project Management Experience 3-5 years

Flexibility to work on a variety of projects and teams within Infrastructure Services



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386684]]> Sun, 20 May 2012 16:00:00 GMT 2448274-Providence-Finance-Accounting-﹠-Audit
Financial Project Management



Responsible for the financial health of the Infrastructure organization.

Produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals for the organization.

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Accurately forecasts revenue, profitability, margins, bill rates and utilization.

Assures project legal documents are completed and signed.

Responsibilities



Maintain Infrastructure Services Project Area Financials

Ability to analyze BAU (cost of running departments), revenue, margins, bill rates and utilization

Daily functions to include by not limited to:

Pulling Financial reporting throughout the month

Maintaining and updating BAU Forecast

Entering all Purchase Requisitions for responsible departments, tracking approvals

Process all necessary project Reclasses

Tracking Invoices and ensuring proper transfer of funds

Execute all SOW/Lease documentation through the procurement/legal process

Track SOW and Lease agreements for strategic funding plan

Computer Proficiency



Oracle Financial/P2P

Sharepoint Administration

Microsoft Office Suite – Project/Visio

Planview a plus



Qualifications

Key competencies



critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance

Education & Experience



College degree or business experience equivalent

Banking industry experience a plus

Budgets and financial Experience 5+ years

Project Management Experience 3-5 years

Flexibility to work on a variety of projects and teams within Infrastructure Services



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386682]]> Sun, 20 May 2012 16:00:00 GMT 2448289-Providence-Corporate
The QA Analyst will be responsible for identifying and tracking metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Quality Assurance lead and also support the call center management team with requests for performance and service level reporting.



Organize and manage the collection of call center and application performance data for a new commercial lending system

Track service levels, and monitor and trend analysis

Report on quality metrics

Help drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Support the call center management team with the creation of reports that provide information call center performance

Will also provide user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

3 to 6 years experience of commercial loan and/or banking experience

Call center experience

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386657]]> Sun, 20 May 2012 16:00:00 GMT 2448275-Providence-Information-Technology
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own. Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.

May be required to provide input to business strategy and prioritization of Program Portfolio. Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.

Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program. Progress business developments in partnership with key stakeholders.

Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. Deputize for Program Manager as required. Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process

Familiarity with process modeling, workshop facilitation and business analysis

Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures

Knowledge of banking products and terminology

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential

Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management

Flexibility to work on a variety of projects and teams within Business Change Management

Ability to assume senior project manager role as necessary

There may be a requirement for travel within the US

Self thinker able to work through issues and escalate only when appropriate

Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition

Proven track record of end to end delivery to time, cost and quality

Flexibility to work on technology, change and business process projects

Organizational awareness required

Maximize the customer experience and minimize risk and cost of change

Proven track record of end-to-end delivery to time, cost and quality

critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386685]]> Sun, 20 May 2012 16:00:00 GMT 2448293-Providence-Administration
Oversee execution of multiple key strategic projects

Establish development standards, practices, and methodologies for multiple technologies and development streams

Define and institute demand-based staffing model for development and delivery across multiple delivery channels

Ensure high availability of key technology solutions

Maintain relationships with Project Managers, Business and Systems partners to propose systems solutions and plan releases



Qualifications

Minimum Education:



Bachelor’s Degree or equivalent

Required Skills:



7+ years of hands on development using MS .NET, Java, PL/SQL, Shell scripts

7+ years UNIX and Windows operating systems

7+ years of RDBMS experience with Oracle, MS-SQL Server 2005, DB2

5+ years of leading application development teams

Working knowledge of technology project management methodologies and various approaches to SDLC (Agile, Waterfall, etc)

Additional Skills:



3+ years experience in Financial Industry IT environments



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386636]]> Sun, 20 May 2012 16:00:00 GMT 2448291-Providence-Information-Technology
Responsible for technical leadership for a moderate to large group of complex application systems related to a business unit or several business units. Provides administrative leadership for technical team leads and team members. Provides point of escalation for project managers and business partners concerning technical alternatives and risks associated with applications that are complex. Some local travel and participation in a 24x7 on-call manager support rotation.

Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions. Responsible for continuous improved quality metrics associated with application availability and performance.
Responsible for improvement plan development and execution to increase availability of services, bolster staff engagement, adherence to department budget, and delivery of projects on-time, on-budget and according to specifications.

Qualifications

Required skills:
10+ years of Unix System Administration experience
10+ years of Technical team management experience
Desired skils:
Proven oral and written communication skills.
Capable of developing technology investment roadmaps, business cases, and development plans.
Strong vendor relations skills
Education:
BS in Computer Science
Certifications:
ITIL certification desired

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386223]]> Sun, 20 May 2012 16:00:00 GMT 2448276-Providence-Information-Technology
Responsible for the sale of bank products and services in an inbound call center. The successful candidate will use well developed selling skills to recognize customer needs and sell the appropriate bank consumer product line.
Promptly answer telephone calls and Web inquiries in an ACD call center.
Follow a schedule for inbound and outbound calls, and administrative work in order to meet service level objectives of the team.
Utilize effective organizational skills to meet customer commitments. Meet the monthly sales, productivity and cross sell goals. Contact/update all sales leads in accordance to the department lead policy. Manage the sale of bank products and services.

Qualifications

Two (2) or more years of recent phone/inside sales experience, preferably in a call center environment
High school diploma or equivalent
Active communication/listening
Strong presentation skills
Solid technical product knowledge
Closing the sale and strong administrative skills are required

Demonstrated effective presentation skills
Excellent Customer Service skills
Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail

Hours and Work Schedule

Hours per Week: 40


Work Schedule: TBD

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386505]]> Sun, 20 May 2012 16:00:00 GMT 2454854-Providence-Sales
Candidate will be expected to lead a team consisting of SAN operations and vendors in the support of existing large scale storage solutions as well as in the design and implementation of newer virtual and SOA environments ; as such this role will require senior-level communication skills with the ability to convert business requirements into effective technical storage solutions as well as developing timelines and budgets.

Candidate should have knowledge and experience in use of ITIL-based processes such as service delivery management, availability, capacity and performance management which enable world-class SAN services to be delivered to our customers.

Qualifications

Candidate should have 12+ years experience within the Enterprise Storage industry in the architecting, implementation and management of heterogeneous storage solutions.


Demonstrable implementation experience with large scale implementation of Brocade and Cisco fabric design should be shown.


Certification with EMC's suite of software and hardware products is necessary, in particular implementation of SRDF S/A and Star replication schema in a multi-data center environment.


Experience with Management of Hitachi and IBM storage solutions is a plus.


Experienced with EMC Symmetrix and Clariion product line and highly proficient with most of EMC’s software products with focus on data replication, disaster recovery and SAN architecture.


Experience in the design and implementation of large scale Business Continuance solutions, Risk Management and Compliance solutions with respect to Data is highly desirable.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386714]]> Sun, 20 May 2012 16:00:00 GMT 2448299-Providence-Information-Technology
The QA Lead will be responsible for managing and reporting on metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Commercial Loan Support Call Center Manager and also support the call center management team with requests for performance and service level reporting.



Manage a team of 2 to 4 QA Analysts

Direct, guide, and mentor QA analyst resources

Complete performance evaluations and communicate performance recognition

Manage and oversee the collection of call center and application performance data for a new commercial lending system

Responsible for ensuring service levels, and monitor and trend analysis data is maintained in accordance with bank standards

Drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Work with the call center management team to ensure consistent management reporting on call center performance

Point of escalation for user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

4 to 7 years experience of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills







Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386659]]> Sun, 20 May 2012 16:00:00 GMT 2448298-Providence-Information-Technology
The Senior Incident Manager is responsible for driving the effective resolution of the highest impact incidents that affect the RBS Americas business footprint impacting our colleagues, customer service, business, financial loss, or reputation while providing a leadership presence for a small team of Incident Managers,. The role will ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer/colleague impacts in line with the Group Incident Management Framework (GIMF.) The role also ensures that critical incidents receive a post incident review, intended to identify systemic and root cause issues that require resolution once the immediate impact is closed. Additionally, the Senior Incident Manager will play a leadership role in the team, mentoring members of the Incident Management Team, assigning work as needed, and advising the Head of Incident Management on matters including the overall strategy of the team, recommending projects to support the overall team mission, and skills development.

Effective and robust incident management delivery is critical to reducing the risks, minimizing reputational impacts ,controlling financial losses and minimizing impact on Customer Service when the organization is impacted by a major incident.( e.g. potential financial loss of $150,000 - $15mm+)

The individual will work as a leader within a team of Incident Managers who will:


Ensure that incidents they oversee are managed robustly and effectively and that any customer/business impact is identified and minimized.

Identify and drive post incident review activity to prevent repeat incidents and to identify learning/improvement opportunities.

Maintain expertise up to the level of training others in all areas of the Group Incident Management Framework.

Ensure team compliance with the incident management policy standards and framework through ongoing coaching and development of the team.

Ensure that there is an effective framework in place to manage incidents at all levels across Group Operations and cross divisionally and that this framework is able to flex and adapt to changes in operating models and structures.

Identify changing requirements of senior stakeholders and implement effective solutions to maintain and enhance stakeholder relationships.

Promote work-out across the team and deliver benefits target.

Participate as a senior member of a global virtual Incident Management Team to ensure cross-regional impacts are appropriately managed.

Personally manage business critical incidents through to resolution including the chairing and facilitation of Business Control Groups made up of senior leaders and executives across the region, and the preparation of executive summaries and reports.

Be capable of leading a small, focused “Gold” team of the most senior executives in the region (direct reports to the Americas CEO) to drive the resolution of Major-level incidents (financial impact of greater than $15mm).


Support the oversight of a resilient command and control support structure for senior executives to ensure they can utilize the Incident Management Team during any disruption.

Support the marketing and communication goals of the organization by representing the Incident Management Team with a wide variety of stakeholders.

Ensure all significant incidents are reported and escalated appropriately.

Be part of an on-call rotation supporting the 24 x 7 mission of the Americas Incident Management team.

Manage all assigned incidents to completion / return to business as usual. Drive all required incidents through a Post Incident Review to identify systemic and improvement opportunities.


Maintain relationships with incident stakeholders across the Americas region. Maintain a relationship with the other global regions Incident Management teams to ensure the resolution of incidents that affect multiple regions. Support the wider business plan of the Incident Management Team through support or project and other enabling initiatives, including the creation and maintenance of incident management plans for individual business units.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: Create, plan and implement activities that will support the development of team members.

Qualifications

High School or Equivalent required, Master’s Degree preferred


Detailed understanding and knowledge of incident management principles and processes within a large organization including the RBSG Incident Management Framework


Detailed understanding of the operational areas within the Americas region as well as a strong awareness of the wider Group structure and ability to utilize this organizational awareness to enable early resolution of incidents and ensure the perceived and real value of the Incident Management Team


Extremely strong communication and interpersonal skills, especially via audio meetings and able to work collaboratively with senior leaders and executives across the Group to understand issues and identify actions to resolve


Possess a flexible and rapid intellect, enabling the ability to respond to a wide variety of incidents that could affect the RBS Americas Consumer Banking Division.
Strong documentation/writing/presentation skills to ensure rapid, accurate and concise documentation is created to support overall communication needs of an incident


Demonstrable quest for continuous improvement; a relentless drive to identify and deliver service improvement initiatives


Ability to establish personal credibility, gravitas and commanding impact at senior and executive levels when facilitating and chairing incidents


Coordinate multiple stakeholders at all levels of the business as part of incident resolution including senior and executive levels


Ability to work under significant pressure and to tight deadlines and timescales


Applicants must be completely focused towards providing excellent customer service


Knowledge of business continuity, technology incident response, or emergency management principles and practices are not required, however are beneficial.


Working high level knowledge of technology systems and applications in a banking environment required


General understanding of banking/financial services operations and processes are required


5-10 years experience in business continuity, technology incident response, or emergency management skills, crisis management or problem resolution skills that require timely, accurate resolution of issues


5-10 years experience in a role requiring strong communication and interpersonal skills, leading complex rapidly-created working groups towards the common goal of resolving an incident, coordinating activities, understanding relative priority and commanding respect during fast paced, high pressure incident control group meetings


5-10 years experience in a role requiring strong documentation and writing skills, ability to communicate rapidly and effectively through the written word


Ability to rapidly create concise, accurate and grammatically correct documentation to support incident recovery, including executive summaries, action logs, and information records


3-5 years leadership and management experience, Direct experience managing small, agile teams of professionals

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386635]]> Sun, 20 May 2012 16:00:00 GMT 2448290-Providence-Administration
The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.


The Ops Senior Associate ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas. May serve as point person to more junior team members. Research routine customer, brand, or bank inquiries as appropriate.


Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements. The incumbent is expected to utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems. May provide customer service for internal and/or external customers. Performs other such duties as assigned.


May include reporting responsibilities which may entail creating, monitoring and analyzing. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Provides training and/or feedback for new and existing staff members. May require multi-tasking and cross training within the department. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. The incumbent must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.

Qualifications

Advanced problem solving skills and analytical skills


Strong math skills


Strong compliance/regulatory environment knowledge/skills


Strong ability to multi-task & strong organizational skills


Strong ability to communicate effectively verbally and written with all levels of colleagues


Excellent customer service skills


Strong product knowledge


Advanced department specific system functionalities and specific mainframes


Solid knowledge of MS Word


Solid knowledge of MS Excel & Outlook


Advanced knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 - 3 years Operations experience, experience working in an operations environment preferably financial institution.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386672]]> Sun, 20 May 2012 16:00:00 GMT 2448292-Providence-Operations
The Position holder is responsible for:



Supporting the Business in implementing the mandatory DR IT policy

Role has close links with SLA's, Availability, Capacity, Change and configuration.

Role needs to have a formal relationship with Technology Services Development and Support teams, Security and Risk functions, and a good working relationship with all individual Business Divisions.

Individual will be actively involved in ensuring DR events are performed against policy and standards engaging fully with business and technical areas and providing control framework to manage events , track results and progress issues.

Individual will perform an operational readiness role, a scheduling role, and a facilitation role for the plans maintained to recover from the loss of the production data center.

DR Training and Awareness.

Maintaining a close relationship with the Global DRET team.

Deliverables:



Planning, coordination and management of the DR ‘events’ within a defined control framework over all systems and business units supported by Technology Services Americas to ensure systems and processes comply with our internal standards, external requirements and mandatory DR policy.

Participation in (and ultimately ownership of) the scope of the twice yearly events which have a profile recognized at the very highest levels of the Group, both in TSA and throughout the Business.

Maintain Risk/Issues logs as necessary for systems/services and ensure technology recovery risks are raised to appropriate levels.

Create, maintain, and communicate a DR ‘event’ calendar which will cover all systems supported and used by RBS Americas business units in conjunction with IT Continuity policy and standards. Maintaining a minimum 12 month forward looking event calendar.

Perform DR analysis and provide guidance and direction to projects ensuring that new services and systems comply with the banks standards. Ensure that projects have developed business impact classifications and that the technology RTO and RPO comply with IT Continuity policy standards. Ensure that projects have the right Technology Services personnel engaged to successfully support the creation of a technology recovery plan. Ensure that projects are accelerated through the DR analysis, and any issues / exceptions are escalated as appropriate.

Participate in the Technology Services Change Management control framework and ensure that changes submitted to be applied to systems and services are reflected in any required changes to the technology recovery plans.

Produce reports on DR managed ‘events’ feeding the results back into the DR execution framework / baseline and escalating issues where appropriate.

Facilitate the creation of the technology recovery plans for new services and systems and ensure that they adhere to the DR execution control framework standards. Facilitate the maintenance of the technology recovery plans as systems and services change and ensure that any significant changes get reflected in the DR ‘event’ calendar as required by the DR execution control framework standards and IT Continuity policy standards.

Create and maintain a facility for the storage and retrieval of technology recovery plans in support of the availability requirements set forth by the DR execution control framework.

Evaluate legacy systems and services and produce action plans for any identified DR ‘gap’ to bring them up to current internal and external DR requirements. Assist the Business in establishing any costs the close the identified ‘gaps’.

Facilitate the review of the Data Center Disaster Recovery plan and ensure that changes are applied and maintained in good order. Be an active participant in the annual review of the Data Center Disaster Recovery plan and apply results back into the DR execution framework and escalate and issues where appropriate.

Create, maintain, and control an environment that supports the ability to provide management reporting on the current state of DR readiness across all channels supported by Technology Services Americas.

Create, maintain, control and report on the DR inventory (infrastructure and applications) necessary to ensure that all environments needed at time of disaster are accounted for and accountable for DR capabilities.

Identify and communicate obstacles or limitations that prevent the Disaster Recovery Execution Team from supporting the enterprise with robust plans, ‘events’ and capabilities to show internal and external entities that the bank could recover if a disaster were to occur in the production data center.

Create, maintain, and deliver Training and Awareness communications across the organization supporting the DRET work, deliverables, goals and objectives.

Represent Service Delivery at internal or external forums as needed by building relationships with and establishing yourself as an SME on disaster recovery tools, techniques, and any related group policy standards.

Represent Group Technology at a number of cross-divisional forums by building relationships with the cross-divisional areas and ensure compliance to our standards.

Adherence to DR Execution governance for reporting within the program and knowledge of the entry points and critical milestones within the project lifecycle.

Control and support guidelines on expenditures associated with the role and relay any variances to management prior to incurring the expense.

Support all Global DRET initiatives as they are deployed regionally or globally.

Represent the Technology Services Americas within all Global initiatives whether within the Global DRET organization or wider parts of the organization.


Qualifications

10+ yrs. Technology experience, within a multi-platform environment, within support teams and or operational experience is essential.

Wide knowledge of all applications and interfaces, including specific DR execution experience.

Experience / involvement in successfully implementing cross-divisional and cross platform programmes involving the controlling of multiple events/schedules.

Knowledge of project lifecycle and ability to articulate multiple layers of process, planning, communication and control.

Demonstrate a strong focus on Customer Service and awareness of SD availability targets

Accountable for understanding DR Principles and applying them in a consistent manner.

Ability to work under pressure and meet deadlines.

Ability to work during non-standard work hours as needed to support DR ‘events’

Accountable for understanding risk and making good risk decisions.

Accountable for continuous improvement within owned areas of the DR framework

Accountable for behaving in a professional manner as outlined by RBS Group policy.

Accountable for delivering a professional DR service.

Accountable for promoting Business awareness of the DR framework / policy.

Accountable for learning from mistakes.

Self – starter with ‘’can do’’, up-beat / pro-active attitude.

Accountable for challenging the status quo.

Technology experience ideally across multiple platforms.

Wide knowledge of DR including processes, standards, policies and real involvement.

Knowledge of SDLC/PDLC



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386683]]> Sun, 20 May 2012 16:00:00 GMT 2448279-Providence-Information-Technology
The Manager of CRA Administration provides strategic leadership of the management of the Corporations Performance with respect to the Community Reinvestment Act regulatory requirements. This position is responsible for leading CRA Regulatory examinations for two regulating agencies and two bank charters.
Manages a team of CRA Analysts responsible for collecting, monitoring and reporting on the bank’s performance against CRA regulatory objectives. The team will be responsible for identifying and collecting detailed economic and market information to develop robust CRA performance contexts for each of the key MSA’s in which we operate., as well as analyzing our performance to identify gaps and help oversee the development in implementation of action plans to address those.
Assures that all staff are trained and kept up to date on CRA regulatory requirements and examination procedures as well as economic and regulatory factors impacting lending and investment opportunities in each market.
Designs and monitors internal systems to assure that all assigned work and ongoing monitoring is completed on a timely basis and in a manner that complies with all CFG internal policies. Prioritizes work that is assigned to the group, assure that work is appropriately distributed among the team members and is responsible for objective quality control of groups analytical and reporting work product. Requires expert level understanding or CRA regulation and examination procedures.
Manages the performance management and development process for all reports.

Qualifications

7-10 years experience in related position with “specialized” CRA and consumer compliance experience and background including, familiarity with large bank lending and operations.
Proven experience operating in a regional or national capacity preferably in both a large banking institution and banking regulatory agency that supervises financial institutions
Comprehensive verbal and written communication skills, able to multi task and function under pressure to meet deadlines, strong organizational skills, customer service, developed influencing and negotiation skills, experience in managing the day to day and annual performance and developmental activities for direct and in-direct reports from entry to expert level PMs.
Word, Excel, Power Point, spread sheet modeling, and presentation development and delivery skills. Advanced knowledge of different financial modeling systems and ability to coach others on use of internal systems that may include RARCR, ORA, FACT, and MFA.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386674]]> Sun, 20 May 2012 16:00:00 GMT 2448287-Providence-Other
Responsible for the Design, Customization, and Implementation of robust, secure, scalable systems across n-tier platforms. The Solution Architect IV will also help set the product direction and be responsible for evaluating and incorporating emerging standards, best practices, and new technologies. Integrate and maintain extremely complex .NET applications or complex J2EE applications (utilizing Websphere Application Server) into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or COTS applications.

Typical application deployment to include multiple web server code deployment, database connectivity, IIS configuration, advanced COM+, Workflow integration, MQ Series connectivity. Provide tier 3 support for applications. Constant interaction with business units/developers in analyzing needs and providing timely support for technical solutions. Establishes full project life cycle plans for complex projects. Maintains status of project monitoring activities of team members.

Able to prepare implementation plan and contingency plan for supported applications for moderate to large impact projects. Able to review requirements and evaluate risks/benefits for multiple or large/complex impact project. Identifies risk areas and implements preventative measures. Identifies opportunities and enhancements or resolutions with assistant from Vendor and/or Business Line. Participates in the identification of and planning for future resource needs. Identifies requirements and standard procedures.

Analyzes and communicates new technology tools to support strategic technology initiatives. Writes conclusive e-mails when resolving issues with the user community. Writes comprehensive concise and clear technical documents. Searches out opportunities to address a large group of peers on a technical issue or initiates a presentation to the user community. Initiates opportunities to address the large technical audience. Initiates a large group meeting, especially with the broader technical community. Addresses and resolves routine issues. Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.). Provides technical expertise to terms, conditions, and schedules of agreements with product/service providers.

Ensures vendor compliance with terms/conditions of contracts and purchase agreements.


Monitors and meets with vendor to review product/service performance. Capable of rating a product and measuring it’s effectiveness. Identifies vendor products that meet established expectations and negotiates purchase agreements. Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving. Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Qualifications

Solid understanding of the following technologies:


Windows 2000 Server, Windows 2003 Server, Windows XP Professional, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003 .NET, Microsoft SQL Server 2000 SP3a, Crystal Reporting, COM+, Version management – PVCS, MS Source Safe, CVS, Perforce


A firm understanding of web application coding utilizing Classic ASP, ASP.NET, HTML, VB, VBScript, XML, JavaScript, VB.NET, C#, and Cascading Style Sheets


Strong experience with Microsoft SQL or ORACLE, the ability to understand complex SQL Stored Procedures.


MCSD in .NET Technologies


Proven experience with 8 or more of the following technologies:


IBM WebSphere Application Server and all related components (JNDI, JDBC, EJB, JSP…etc.)


J2EE, JACL, ANT, Eclipse, WSAD, Web Services (SOA), AIX, SUN Solaris, PERL, and UNIX Shell Scripting.


Experience with IBM MQ Series, DB2, and DB2 Connect.


Highly skilled in implementation, support and development of distributed applications revolving around IBM WebSphere and J2EE.


Expert in WebSphere administration and deployment skills and tuning of application running in websphere environment.


Solid J2EE experience using modern development methodologies on Tomcat, WebSphere and\or BEA WebLogic a plus.


Strong expertise\understanding in application workflow solutions like MQ Workflow, BizTalk, Staffware.


IBM WebSphere Certified Administrator


Sun certified Java Developer


Sun certified Java Programmer


Sun certified Java Architect


Must be highly proficient with Microsoft Office Tools


Proven professional in designing systems, networks, applications and user interfaces. Design, development and analysis.


10 years Full life-cycle implementation experience (requirements, design, implementation, integration, testing). Experience with the setup, management, and optimization of web servers.


Thorough understanding of RDBMS systems.


Bachelor degree required.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386652]]> Sun, 20 May 2012 16:00:00 GMT 2448281-Providence-Information-Technology
The Commercial Loan Support candidate will be responsible for resolving user community questions and research process or application issues in a call center environement. The candidate will have working knowledge of the commercial lending domain and all phases of commercial loan servicing, and origination. The candidate will report to a Solutions Delivery lead and also support the call center management with application and support remediation and process enhancements as needed.



Provide support to a user community for the commercial loan platform in the areas of loan origination, loan servicing, loan documentation, and loan reporting

Work in a call center environment providing resolution to users on “how to” application issues

Maintain database of commercial loan knowledge

Coordinate with call center management to facilitating and maintaining BAU prioritizations

Coordinate with the lines of business on product and process enhancements to the commercial loan platform

Interact with cross-functional teams and application vendors as appropriate


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

5 to 7 years of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Knowledge of local, state and federal loan regulations

Solid verbal and written communication skills

Extremely strong skills and proficiency in Microsoft Office software;

Ability to communicate effectively and across multiple departments and levels as well as with external resources

Project management and/or SDLC experience a plus


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386656]]> Sun, 20 May 2012 16:00:00 GMT 2448278-Providence-Information-Technology
The Solutions Delivery Manager - Commercial Loans Support Center is responsible for facilititationg and dlivering process enhancements and functional solutions for the AFS platform.
Manage a team of 2-4 ressources including training, coaching, guiding staff and act as a point of escalation
Communicate implement and document procedures
Recommend corrective service to address colleague issues
Serves in a project manager capacity responsible for development and execution efforts of a mid size project or support activity
Responsible for completion of all customer follow-up work within SLA and retain ownership of customer issue until resolution
Anlayze data and create reports for management on team goal achievement, work-flow, productivity and performance

Qualifications

Leading teams


Call Center experience


Commercial Banking experience


Application Troubleshooting - Banking Applications - Commercial Banking


Windows, web, data transfer protocols, database


Problem Solving & Escalation Management


Strong oral and written communications


Project Management


Risk/Issue Management


Systems Integration Life Cycle

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386658]]> Sun, 20 May 2012 16:00:00 GMT 2448277-Providence-Information-Technology
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.

This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May interface with vendors. May manage small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyzing and solving operational issues. Manage projects and business objectives.

Qualifications

Solid organization skills


Strong ability to multi-task


Solid time management skills


Basic knowledge of department computer applications, systems and business process


Strong written and verbal communication


Proficiency in PC skills


Analytical skills and detail oriented


Intermediate to Advanced MS Excel


Intermediate to Advanced MS Word


Intermediate to Advanced MS PowerPoint


4 +years Financial services industry or business line experience preferred, professional experience in analysis and operations.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386629]]> Thu, 17 May 2012 16:00:00 GMT 2441261-Providence-Corporate
The Data Architecture Manager will be responsible for the overall direction of Shared Data Services and Architecture, working with peers and the Governance Council to develop the strategic architecture direction, manage processes across impacted projects and ensure stakeholder satisfaction with the deliverables and outcomes of shared data services projects. The Manager is responsible for working with stakeholders to resolve scope, scheduling and prioritization issues that cannot be resolved by the project team(s). This position is responsible for developing, measuring and communicating meaningful metrics for monitoring the progress of the shared data services development.
Responsibilities include:



Lead the integration and management of shared data services and the associated shared data architecture.

Provide integrated systems planning and recommends technologies that will enhance current systems and support overall corporate and business goals.

Act as lead Shared Data Custodian for shared data hosted within Enterprise Data Services.

Conduct architecture planning for new and existing IT systems to permit development of shared data capabilities.

Manage a multi-discipline team that provides in-depth technical consultation to business partners and IT management to ensure development of efficient systems utilizing established standards, procedures and methodologies.

Establish operational objectives and work plans, and delegate assignments to subordinate managers.

Implement a communication strategy which establishes proactive, periodic communication to the stakeholders. This communication should openly review metrics, milestones (met or missed), issues and open actions

Socialize and publish the business model and technology and tools that will be the foundation Shared Data Services Capabilities. This includes the process for validating business data models for project elements, prioritization of various elements, and supporting project funding and planning responsibilities.

Work within the tiered governance model to identify, prioritize and solicit business cases for the top subject areas to be addressed by Shared Data Services

Coordinate activities with other governance structures including Data Governance bodies and Enterprise Architecture.

This position requires skills in strategic planning, department management, group motivation, negotiation, diplomacy, budget management. Excellent organizational, analytical, interpersonal and verbal and written communication skills are also critical.

Qualifications

This position requires skills in strategic planning, department management, group motivation, negotiation, diplomacy, budget management. Excellent organizational, analytical, interpersonal and verbal and written communication skills are also critical.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386650]]> Thu, 17 May 2012 16:00:00 GMT 2441305-Providence-Corporate
Administer the SAS v9 grid software and environment, including installation and configuration and general configuration changes, as needed.

Via SAS Management Console, control user access to various parts of the SAS system, granting permissions to read, write, create or view reports and data within the system – ensure that users see only the information to which they are authorized. Create and configure libraries and permissions for users and groups of users, and assign logins – (e.g., authentication and authorization). Design, implement and maintain the security framework (access rights and privileges, user roles / groups, SSO, etc.).

Manage the SAS architecture resources of the organization. Ensure data integrity, accessibility, and security. Job scheduling, workspace structures and user resource/space administration and tracking. Administers SAS servers and aides in optimizing and trouble-shooting environment. Improves SAS servers’ performance through diagnostics and tuning tools.

Support all areas of SAS platform, assisting with problems pertaining to accessing the SAS server(s) or data, including acting as a liaison to SAS technical support.

Excellent troubleshooting skills.

Maintain all system configuration documentation by collecting, storing, and updating the documentation.



Qualifications

Required Skills:



A minimum of 5 years in-depth, hands-on, proven experience with the administration and use of the SAS platform components, including a strong understanding ofBase SAS (v9), SAS Enterprise BI, SAS Management Console (SMC), SAS Grid Manager, SAS BI Security and metadata considerations, SAS Enterprise Data Integration Server, SAS Web Report Studio, SAS Information Delivery Portal.

Demonstrated ability to perform as SAS administrator supporting geographically dispersed user base.

Thorough knowledge of SAS back-end servers including Stored Process servers, Workspace servers, and Metadata server, preferably on a Linux and / or UNIX environment.

Excellent troubleshooting skills

Scripting: KornShell, Bourne, Bash, or Perl

Superior communication skills – verbal, written, listening and presentation

Desired Skills:



Experience with web technologies like JavaScript, AJAX, JSP, ASP, etc.

Background and/or knowledge of ITIL

Education Requirements:



BSc in Computer Science, or related area; or equivalent professional experience

Completed SAS Platform Administrationcourse


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386665]]> Thu, 17 May 2012 16:00:00 GMT 2441227-Providence-Corporate
The Wire Transfer Associate III is responsible for the processing of Exceptions items routed systematically to queue for various reasons. The Wire Transfer Associate II also interacts with AML/OFAC to gather additional information on incoming payments that contain matches to the SDN/OFAC list. The Wire Transfer Associate III is also responsible for monitoring all sub-queues to ensure all payments are dispositioned in a timely manner. This role also monitors high profile/high risk payments to ensure their timely and accurate processing. The Wire Transfer Associate III also serves as an SME on end-to-end wire process. Key responsibilities include: ensuring that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released, sending authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payment related correspondence to ensure accuracy, monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting and funding issues, interfacing with outside departments to expedite processing of high profile/ high risk payments.



Ensures that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released.

Sends authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payments related correspondence to ensure accuracy.

Responsible for monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting, and funding issues.

nterface with outside departments to expedite processing of high profile/ high risk payments.

Monitors exceptions printer to ensure payments are not canceled in error.

Acts liaison with GOI in order to ensure end-to-end processing of all wire transactions.

Act as touch point for other departments with escalated wire questions and issues.

Brings down the wire system at the end of the business day and balances internal wire total count against totals at the Federal Reserve.

Balances internal Wire Reject accounts.

The Wire transfer department support 100% percent of all wire transfer for CFG. This position services both internal and external customers. External customers are usually high profile Cash Management customers or businesses requiring the utility of wire transfer to conduct business. Internal colleagues range from branch employees to senior executives sending wire transfers on behalf of customers or for the purpose of bank business. This position works closely with the AML area to ensure regulatory compliance and due diligence have been performed on all transactions processed through Wire Transfer. Works closely with the Fraud Department to ensure all high dollar payments go through required review process prior to being released.



Qualifications

Education:

High School Diploma or Equivalent GED

Associate degree or 1 year experience in lieu of degree



Skills/ Competencies:

Advanced critical thinking skills.

The ability to multi-task and prioritize assignments to ensure critical timelines are met.

Able to work independently with minimal supervision.

Excellent organizational skills.

Excellent working knowledge of MTS and MainFrame

Solid working knowledge or regulatory procedures.

Excellent math skills (Able to accurately calculate potential overdraft factoring in sweep accounts and other variables)

Excellent typing/ Data entry skills

Superior communication skills

Superior customer service skills

Phone skills

Intermediate level PC skills required.



Experience:

2+ years specifically any experience with utilizing VRUs or any related phone technology as well as authenticating customers over the phone is a plus. Experience with different types of wire transactions and familiarity with industry standards is preferred.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386664]]> Thu, 17 May 2012 16:00:00 GMT 2441273-Providence-Operations
An exciting opportunity exists on the RBS Group Internal Audit Information Security Team. The Information Security Audit Team is responsible for performing audits of information security controls, policies and procedures across Group’s Information Technology platforms, infrastructure, and programs to ensure that customer, financial, and reputation risks are adequately and effectively managed. The Audit Manager's primary responsibility is to deliver individual audits as the team leader. Audit Managers determine the scope of the audit, how to carry it out and the testing strategy in conjunction with the Sr. Audit Manager. They are responsible for assigning individual tasks and responsibilities related to the delivery of an audit and identifying the issues which need to be raised. They are also responsible for deciding when to involve and escalate to more senior colleagues. Audit Managers will typically lead a team of auditors (typically 2-5) on a project or review basis but generally do not have line management responsibility. However, Audit Managers manage the quality of individuals' work on the audit they are team leading and provide team members with performance feedback.

Group Internal Audit is a high performing audit function, adding value for the benefit of customers, shareholders and staff and acting as a trusted advisor to executive management. We are committed to developing and retaining our people. Working as an Audit Manager in the department gives you a great opportunity to lead teams, perform complex audits, gain exposure to the variety of businesses within RBS and to further develop your managerial skills. This role will offer you variety, scope for progression and a dynamic working environment.

Responsibilities include but are not limited to the following:

• Leading the audit team on a project basis; identifying the resources required and negotiating the composition of the project team; reviewing the work of team members at all stages of an audit and providing the appropriate mentoring and coaching; and providing performance feedback on team members to line managers.


• Audit preparation - specifically, setting up and carrying out site visits; conducting walk through interviews with key individuals to identify processes, risks and controls; capturing data in the form of process maps and meeting notes; designing testing strategies to be used during fieldwork; and reviewing key documents with senior audit colleagues.


• Overseeing fieldwork - specifically, coordinating and reviewing testing and participating as necessary - tests may involve data analysis and observation/interviews with colleagues within the business; writing up results of tests in the audit database and reviewing the work of team members; identifying and classifying issues arising from the audit and escalating those issues as appropriate; and presenting regular updates to the business during testing.


• Reporting - specifically, finalizing meeting notes and reports on tests of controls and entering data into audit database; drafting audit reports; meeting key stakeholders with the Sr. Audit Manager to present report findings; and ongoing follow up of audit issues to ensure they are addressed by the business.

Other activities include participating in team meetings and department-wide conferences, attending knowledge sharing events, and participating in recruitment and colleague-focused activities.

Qualifications

Technology related degree and/or demonstrated experience in a technology -related field


CISA, CISM, CIA, CISSP, SSCP, PMP or other relevant certifications is a plus


Bachelors Degree or equivalent business experience


Accounting experience in a global financial services organization


Strong writing ability to communicate the outcome of your work and prepare audit findings


Strong team spirit and partnership skills


Excellent communication skills with experience in managing business relationships


High level knowledge of banking/financial services business processes

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday - Friday, 8:00am to 5:00pm

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386080]]> Wed, 16 May 2012 16:00:00 GMT 2439931-Providence-Finance-Accounting-﹠-Audit
Design, develop and Implement solutions for applications by engineering and configuring the IBM Websphere MQ, and Message Broker.
Design, implement and maintain integration systems infrastructure including fault tolerance and high availability solutions.
Design and develop Integration solutions based on IBM Message Broker and MQ technologies.
Install and configure IBM Websphere MQ, and Message Broker on Unix and Windows based environments.
Work with project teams to gather requirements to provide estimates, designs and solutions.
Performance tune Websphere MQ and Message Broker. Work closely with the development teams to administer load testing and monitoring.
Manage and maintain the environments by automating systems management and monitoring activities.
Assist and/or work with application development teams.
Ttroubleshoot Integration and infrastructure issues.
Integrate simple to moderately complex MQ, Message Broker, Datapower Java/JEE, WebServices applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include MQ Message Broker install, queue configuration, Datapower configuration, broker configuration, EAR and BAR file deployment, database connectivity, and troubleshooting.
Facilitates in planning, estimating, and reviewing tasks for application based activities
Able to review requirements and evaluate risks/benefits for a low to moderate impact project.
Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects.
Must participate actively in weekly project meetings and provide input/task updates to project team.
Able to develop a mid-size project plan with low to moderate impact projects using standard project management software.
Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the team, working well with CSG teams and external group teams.
Formulate and enforce application deployment and integration standards.
On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology).
Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.) .
Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving. Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Delivers the performance that colleagues require. Takes personal ownership for problems, and follows through to ensure that solutions meet needs. Effectively documents solutions. Ensures knowledge transfer to workgroup/project peers

Qualifications

Typical Minimum Education: Bachelor’s Degree or equivalent


Typical Minimum Experience: Minimum 10 years experience

Technical:


Solid understanding of the following technologies:



WebSphere MQ 6.0, WebSphere MQ 7.0, Message Broker 6.0, Message Broker 6.1, Message Broker 7.0, Datapower XI50, Message Broker Toolkit, SSL, AIX, Linux, Solaris, Windows 2003 Server, Windows XP Professional, FTP, SMTP, Version management – PVCS, CVS, VSS.

A firm understanding of web application coding utilizing Java, JEE, and WebServices.

Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.

Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.

Highly proficient with Microsoft Office Tools.

Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.

Experienced in MQ, Message Broker Installation, configuration, upgrades

Experienced in queue cluster set up, configuration and management, configuring data sources, repositories, system and server log analysis and trouble shooting, performance tuning, security management, DQE and MQ cluster configuration, MQ Error log and FDC analysis and troubleshooting, Security management (including SSL), Message Broker Flow Deployments, EAR and BAR file deployments.

Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.

Experience with a testing tools such as RFHUTIL, JUnit, Load Runner, SOAP UI, and XMLSPY.

DataPower Appliance Administration is required.

WSRR knowledge is an add-on plus.

Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.

Experience with Web Services, SOAP and XML

Experience with build and deployment automation

Excellent written and verbal communication skills and demonstrated ability to mentor others.

Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386641]]> Wed, 16 May 2012 16:00:00 GMT 2439939-Providence-Corporate
The Manager of Loan Servicing manages a segment of a division which encompasses several large or more risk intense departments. This individual is responsible for a large or complex section of the company’s operations. Conducts problem solving and projects of moderate complexity with little or no direction. May manage employees across multiple sites. Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Develops, recommends, and implements departmental policies and procedures. Ensures staff compliance with these and other banking policies. Creates and maintains a customer focused, risk-averse operating model for areas of responsibility. May have budgetary control as a key accountability. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Function/Deliverables:


Manages a segment of a division which encompasses several large or more risk intense departments.

Responsible for a large or complex section of the company's operations.

Conducts problem solving and projects of moderate complexity with little or no direction.

Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Ensures staff compliance with these and other banking policies.

Creates and maintains a customer focused, risk-averse operating model for areas of responsibility.

Budgetary control as key accountability.

Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.
Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Ability to make sound decisions and implement actions


Superior customer service orientation, advanced analytical and proficient product knowledge.


Superior ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Superior time management skills


Superior written and verbal skills


Strong organization skills


Strong project management skills


Strong PC Skills


Proven experience of successfully delivering services through leading people


Knowledge of basic project management methodology


Working knowledge of process improvement techniques and methods


Wider business knowledge of all other functions within the division.


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility.


Excellent problem solving skills


Bachelor Degree required, Master’s Degree preferred


8 + years Financial services/operations environment, 8+ years of leadership/managing people.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386488]]> Wed, 16 May 2012 16:00:00 GMT 2439933-Providence-Operations
This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members. May participate in projects requiring coordination with other teams. May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.

Qualifications

Organization skills


Solid ability to multi-task


Solid customer service skills


Proficiency in PC skills and MS Office


Solid analytical skills


Solid knowledge of department computer applications and systems


Solid written and verbal communication


Capacity to work independently


2+ years, Experience in analysis, financial services industry or business line experience a plus


Associate Degree Preferred
Proficient knowledge of Mainframe applications and Microsoft applications including Word, Excel, Access, Powerpoint.
General Accounting principals including solid foundation of debits, credits and General Ledger processing.
Ability to work in a fast paced deadline driven environment.
Commercial loan processing knowledge preferred.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386527]]> Wed, 16 May 2012 16:00:00 GMT 2439930-Providence-Operations
The Risk Manager ensures that risk processes, programs and reports are consistent with corporate direction and policies. This is accomplished by reviewing risk & control findings for appropriate action plan design and verification of remediation in accordance with corporate policy and standards. The incumbent will determine if the remediation implementation is deemed adequate and effective and will provide documentation to support their conclusion.
The Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered. Identifies, assesses, implements and communicates regulatory issuances. Reviews policies and procedures for adequacy and accuracy. Will work with various levels of information security and technology management resources to provide guidance for risk compliance.
Leadership Accountabilities:
Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Qualifications

Bachelor Degree required
5 + years, Analytical, Compliance, Risk, or Technology experience - or related experience in the financial services industry
Professional Certification such as CISA, CISSP, CRISC a plus
Excellent analytical skills
Excellent interpersonal skills
Excellent writing and verbal skills
In-depth knowledge of regulatory compliance requirements and risk management principles or equivalent technology experience.
In depth knowledge of financial services industry

Hours and Work Schedule

Hours per Week: 40+


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386568]]> Wed, 16 May 2012 16:00:00 GMT 2439922-Providence-Corporate
The Business Support Manager IV is responsible for establishing and maintaining a formalized relationship management operating model between Consumer Banking (CB) and all required support partners including all aspects of Business Services, TSA, Risk Management, Security, Facilities, etc. as needed to attain all required strategic objectives.
The role holder manages strategic, operational and administrative support for the COO Consumer Banking (CB) division to include business strategy, measurement & reporting, improvement activity, program governance, risk, project resourcing and internal program consulting services.
Requires a deep understanding of business unit products and services and business partners. Ensure systems related risk, change activity usage and investment bids are managed in line with Group policy and standards. Develop and maintain critical performance measurements jointly with Business Services to ensure that the end to end customer and colleague experience for all products and services is aligned with the CB commitments.
In support of the consumer banking strategy this role will evaluate the day to day functions / processes to ensure that our commitments to our customers and colleagues are met. This will include day to day operations, system availability, incident management and response, time to repair, time to recover, outstanding audit / regulatory issues, etc.
Act as the point of escalation to resolve emerging issues with day to day operations and systems delivery / availability. Participate in executive meetings to evaluate performance measures, review actions steps for out of band measurements, and evaluate root cause analysis, documenting accomplishments and overall challenges.
In addition, this position will be responsible for managing post implementation reviews of all change related initiatives. The position will also partner with Business Services to manage vendor, risk and security issues impacting Consumer Banking.
Develop and manage relationships as needed to proactively identify and quantify process deficiencies/opportunities that present risk/opportunity to the overall customer experience or the CB control environment including an end to end executive escalation/communication strategy that provides transparency into the deficiencies/opportunities from the point of identification through resolution.
Lead coordination of periodic industry benchmarking on KPIs to ensure BS and CB maintains a competitive stance in all key markets
Be a key participant in the evaluation of customer / colleague incidents to understand root cause and actions taken to limit repeat issues.
Also review the time to repair and time to recover aspects of significant incidents to ensure that they are adequate for the business and customer.
Review, understand and evaluate all Business Services activities provided to CB and cost allocations.
Develop a methodology and execute post implementation reviews of all change-related initiatives lead by Change and Project Management. These reviews will include colleague and customer experience deliverables and financial commitments as measured by KPI’s committed as part of the original business case. Work with BS to drive the QPR process on all projects being evaluated by Group.
Partner with Business Services to ensure that all vendor, business continuity, DR, risk and security issues impacting Consumer Business have full transparency with the Consumer Business and are being properly managed.
Provide day to day coordination of Consumer Banking Facilities strategy to ensure alignment with strategic staffing plans and budget objectives.
Oversee office of the COO operating budget and coordinate review of all expense allocations coming from CFG support functions.
Develop executive level presentations as needed for syndication at CFG EXCO.
Manage and drive the BLR process for the COO organization this will include coordinating with TSA, operations and PDM.
Provide executive leadership as requested to strategic initiatives assigned to COO office.
Manage employee your feedback response teams.
Manage internal customer satisfaction surveys.

Qualifications

Education:
Bachelor Degree required
Master’s Degree preferred
Certification or Licensure: Risk Industry Certifications: CRCM, CRM, etc.
Skills:
Expertise in risk management principles and regulatory risk and compliance requirements.
Effectively communicate within all levels and diverse culture of the organization.
Excellent: Management, negotiation organizational, interpersonal skills and writing skills
Project management experience a plus
Commitment to development and career advancement of diverse workforce.
Experience:
10 years of extensive knowledge of the operations and activities of a top 10 Bank
7 years managing a diverse workforce (skills and culture).
5 years of demonstrated Expertise in Regulatory/Operational Risk

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386608]]> Wed, 16 May 2012 16:00:00 GMT 2439928-Providence-Corporate
The primary responsibility of the Director of Integrated Stress Testing is to co-ordinate and manage all aspects of integrated stress testing at CFG. Integrated stress testing is a key measurement component within CFG’s material risk assessment/risk appetite frameworks and a cornerstone of recent regulatory guidance on a capital management. This function has material financial and regulatory impact. Working with the EVP-Capital Requirement Forecasting and Stress Testing., the Director of Integrated Stress Testing will oversee the development and implementation of



The integrated stress testing governance framework,

Formal and informal networks to ensure business unit’s experience and judgment are properly captured and reflected in stress testing results,

Standardized stress testing deliverables and reporting,

Production of integrated stress test results,

Coordination of group and regulatory requirements including the completion of regulatory and group stress testing reports and templates.

The incumbent will demonstrate a firm understanding of banking and risk management concepts in a retail and commercial banking context, from multiple accounting and regulatory perspectives. The incumbent will have to interact with a wide range of banking executive on diverse topics both capturing executive insights on future business activity and reporting the results of stress testing exercises. The Director of Integrated Stress Testing will have responsibility the documentation stress testing methodologies, procedures and individual stress test results. The incumbent will have regular contact with RBS Group Finance, Firm Wide Risk, US Regulatory agencies and internal and external audit.
The incumbent will manage production of stress tests results and associated deliverables (financial models, templates, narratives, analyses, etc.) on a quarterly production cycle including the annual CCAR regulatory reporting cycle.Design, test and implement enhancements to stress testing process and reporting.Interact with Senior Management and Board Members, RBS Group Risk, Internal and External Audit, and External Regulatorsto address needs, problems, and recommendations.Other projects as assigned by the Director of Business Strategy, the Chief Financial Officer, Treasurer, Chief Risk Officer, RBS Group staff or Managing Director of Capital Methodology and Strategy. Responsible for managing, mentoring, and providing performance reviews and merit recommendations to direct reports.

Qualifications

The Director of Integrated Stress Testing will need a broad understanding of retail and commercial banking in general, with emphasis on the various risks that may impact a banks results; a broad understanding of sound business practice and regulatory expectations for stress testing and its use in capital management. They must have a firm gorunding in balance sheet and income statement forecasting and management.
The subject matter expertise of the incumbent is, by necessity, very broad and covers, but is not limited to, the following:
General Banking



A good understanding of the basic business model(s) of retail and commercial banks.

A good understanding of basic Accounting principles both USGAAP and IFRS covering all aspects of balance sheet and income statement construction, forecasting and budgeting.

Some understanding of liquidity risk and liquidity risk management in a retail/commercial banking context

Some understanding Funds transfer pricing, economic capital and performance measures.

Risk Management



A good understanding of financial risk concepts across Citizens’ major risk disciplines - credit risk, operational risk and interest rate risk, including definitions, measurement, and how these risks impact the balance sheet and income statement of a retail/commercial bank.

Some understanding of additional risk disciplines including market, business risk, reputational risk, pension risk and how these risks impact the balance sheet and income statement of a retail/commercial bank.

Financial Modeling



A good understanding of the pricing and cash flow characteristics of (1) all lending and deposit products offered by the bank and how these characteristics are reflected in the underlying products systems of the Bank, (2) all investment products that the bank may hold, with special emphasis on the various forms of Mortgage Backed Securities, (3) of any off balance sheet derivative products the bank may use to hedge its interest rate or credit exposures.

A good understanding the drivers of balance sheet growth and income statement statements change.

Other topics



A good understanding of US and UK regulatory expectations with regard to capital management, risk measurement and, with a particular emphasis, stress testing.

Some understanding of financial markets, interest rates and their relationships with general economic activity and the drivers of change in a retail commercial banks’ balance sheet and income statement.

Additionally, the Director of Intergrated Stress Testing will occasionally need to interact with advanced quantitative modeling teams which will require at least a general an understanding of the stochastic modeling and data analysis used in the construction of behavioral models.
The incumbent must have



10 or more years management experience.

Strong oral and written communication skills with experience presenting at the executive management level.

The ability to syndicate ideas, capture feedback and build consensus in a diplomatic manner

Ability to recruit new team members outside of traditional HR pipelines.

Strong analytical and organizational skills with the ability to prioritize multiple tasks in a time sensitive environment.

Flexibility and willingness to assume responsibilities for projects and tasks assigned by RBS, CFG’s Chief Financial Officer, and other members of the Board of Directors.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386628]]> Wed, 16 May 2012 16:00:00 GMT 2439926-Providence-Finance-Accounting-﹠-Audit
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members. Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders. Utilize department specific system applications.

Qualifications

Excellent organization skills


Excellent ability to multi-task


Excellent customer service skills


Advanced MS Excel


Strong knowledge of department computer applications and systems


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Advanced analytical skills


Solid interpersonal skills


Capacity to work independently


Associate Degree required, Bachelors Degree preferred


5+ years, Professional experience in analysis or equivalent, financial services industry or business line experience.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386573]]> Wed, 16 May 2012 16:00:00 GMT 2439920-Providence-Operations
The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following up on documentation if needed. Adherence to regulatory and bank guidelines and department standards is required.
Review submitted documentation to ensure compliance with bank requirements. Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.
Enter clear and concise comments, edit information, and document application.
Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
Basic knowledge of secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).
Meet or exceed department productivity and quality standards within department turn-time standards.
Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor. (Generally applies to technical or skilled worker able to work independently.)

Qualifications

High School or Equivalent (GED) required.
Associate Degree or Bachelor Degree preferred.
Time management and ability to meet deadlines is critical to this position. Attention to detail and organizational skills are required. Requires work in a fast pace environment with the ability to multitask.
2-3 years proficient in PC skills.
2-3 years work experience in either an office or retail environment.
2-3 years knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites.
2-3 years experience in oral and written communication with internal and external customers.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386541]]> Wed, 16 May 2012 16:00:00 GMT 2439932-Providence-Corporate
This Quality & Change Manager within Lending Operations is responsible for leading, co-coordinating, project managing, supporting and planning across a number of functions. Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions. This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team.

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness. May be responsible for identifying key metrics and reporting. Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management. Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed.

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development. Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding.

Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.
Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations. May also be responsible for planning events and logistics for large scale meetings. Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: create, plan and implement activities that will support the development of team members.
Performance Management:



Ensure team meets agreed service levels

Coach and develop staff

Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Working knowledge MS Excel


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure - CPA or CFA a plus

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386480]]> Wed, 16 May 2012 16:00:00 GMT 2439936-Providence-Management
The Ops Assistant Manager manages the day-to-day activities of a business unit. Under management guidance, may assist in the preparation of business plans, budget, and goal setting for the unit. Analyzes and prepares reports for management on team goal achievement. Researches and resolves routine operational issues. Responsible for providing input on Performance Evaluations, Salary/merit Recommendations, Disciplinary Action, Hiring Decisions, and reward and recognition of employees under supervision. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan.

Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Solid customer service orientation and proficient product knowledge.

Solid problem solving skills

Solid organization skills

Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.

Solid knowledge MS Excel

Solid knowledge PowerPoint/Visio

Solid knowledge of MS Word

Solid time management skills

Solid written and verbal skills

Solid interpersonal skills

Solid project management skills

Solid PC Skills

Supervisory experience

Ability to support others through development and coaching

Strong understanding of the compliance/regulatory environment

Associate Degree required

4 + years Operations experience, 3+ years supervising people, managing workflow process.

Proficient in the Lean Methodology, Knowledge of Check Processing Operations



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 10:00am - 7:00pm - Scheduling will need to be flexible to accommodate the business needs. Saturday maybe required.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386606]]> Wed, 16 May 2012 16:00:00 GMT 2439935-Providence-Operations
The Program Administrator will work as part of a program team. The incumbent will provide overall program coordination, report action item tracking, risk recording and tracking and program administration of assigned projects. The Administrator will monitor overall program progress against milestones and support the overall management of activities such as meetings and other administrative duties including reporting. The Program Administrator will also provide the team ad hoc administrative support and contribute to projects as needed and will manage multiple aspects of projects simultaneously and meet deadlines.
Key Deliverables include:



Coordinate colleague engagement program activities and events, including but not limited to meeting logistics, invitations, invitee follow up, post session survey facilitation and reporting.

Event Support will include (not limited to):

Open Doors space scheduling and admin support (coordinate scribe resources)

Business Unit Orientation programs

Facilitate and compile engagement meeting survey reports

Create and manage action item tracking process and other ad hoc activities in support of the execution of colleague engagement initiatives

Provide administrative support of ad hoc projects and requests.

Key Skills:



Basic understanding of project management techniques/methodologies

Ability to work well in a fast paced environment where priorities may change with short notice

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Ability to work independently, prioritize and multi-task

Self thinker able to work through issues and escalate only when appropriate

Previous experience of finance processes and procedures

Strong written and verbal skills

Strong organizational skills



Qualifications

Bachelor’s degree

3-4 years administrative experience

2 years project management experience



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386597]]> Wed, 16 May 2012 16:00:00 GMT 2439940-Providence-Other
The Information Security Analyst will collaborate with other Information Security professional team members in support the RBS business divisions located in the Americas region. The Information Security team provides subject matter expertise and associated security services to the business division(s) it supports.



Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards

Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement

Understand complex business and information technology management processes

Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services

Understand clients' business environment and basic risk management approaches

Desired Skills:



Familiarity with security industry standards (ISO 17799, NIST 800 series, etc.)

Experience with internal controls, risk assessments, business process and internal IT control testing or operational auditing.

Demonstrated ability to write business and technical reports and to participate in presentations.


Qualifications

3+ years in system security, controls, or information management experience

BA/BS in information technology, business administration, or related field preferred

CISSP, CISM, or CISA certification a plus

Prior Big 4 or other consulting experience desired

Excellent verbal and written communication

Industry experiences in financial services, high-tech, and /or healthcare preferred


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386474]]> Tue, 15 May 2012 16:00:00 GMT 2437217-Providence-Risk-Management
Design and plan the deployment, maintenance, development, upgrade, and support of all monitoring infrastructure systems, including servers, PCs, operating systems, hardware, software, peripherals and appliances.


Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives in support of RBS global efforts.

Review new and existing systems design projects and procurement or outsourcing plans for compliance with global RBS standards and architectural plans
 
Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.

Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate monitoring systems and software.

Provide monitoring architectural expertise, direction, and assistance to Solutions Architect I, Monitoring System Specialists, and Business Analysts, Contract Resources, Server Administrators, and Software Development teams.  Capability to communicate across all levels of the company including Senior Management, project managers and non technical colleagues.

Develop, document, and communicate plans for investing in monitoring systems architecture, including analysis of cost reduction opportunities.

Conduct research on emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility

Work with RBS counterparts globally to develop and maintain cohesive monitoring strategies, procedures and implementations.
 
Develop and document routine procedures for network operation center technician or off-shore resource execution.
 
Implement and test updates to software and agents. Respond to internal customer inquiries within required SLAs with complete and accurate information.   Participate in documentation and project efforts as needed to support the goals of the Technology Services & Enterprise Monitoring organizations
 
Maintain and support a variety of monitoring systems. Perform upgrades. Provide off hours support as needed. Participate in on-call rotation.
 

Qualifications

Solid understanding of several of following technologies :


Windows 2000 Server, Windows 2003 Server, Windows XP Professional, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003 .NET, Microsoft SQL Server 2000 SP3a, Crystal Reporting, COM+, Version management – PVCS, MS Source Safe, CVS, Perforce
Strong experience with Microsoft SQL, the ability to understand complex SQL Stored Procedures. Experience with SQL Management Studio and SQL Profiler.
Proven experience with at least 4 of the following technologies :


IBM WebSphere Application Server and all related components (JNDI, JDBC, EJB, JSP, Tomcat…etc) J2EE, JACL, ANT, Eclipse, WSAD, Classic ASP, ASP.NET, HTML, VB, VBScript, XML, JavaScript, VB.NET, C#, and Cascading Style Sheets, Web logic, Web Services (SOA), AIX, SUN Solaris, PERL, and UNIX Shell Scripting.
Experience with IBM MQ Series, Oracle, DB2, and DB2 Connect.
Highly skilled in the implementation, support and development of distributed or mainframe applications. 4-5 years experience
Must have:
Must be highly proficient with Microsoft Office Tools
Proven professional experience designing systems, networks, applications and user interfaces.
At least 4 years Full life-cycle SDLC development experience (requirements, design, implementation, integration, testing).
Experienced with the setup and at least 7+ years supporting an enterprise monitoring environment supporting at least 8000 servers and devices in a risk adverse environment with any combination of the following tools:



NetIQ’s Application Manager

NetIQ’s Security Manager

Quest’s Change Auditor Application

IBM’s Tivoli/Omnibus v3.6 + v7 including ITCAM, ITM, TCR, IMPACT, ISM, SSM, custom probe development

BMC’s Patrol

EMC’s Ionix (formerly SMARTS)

CA’s Wily Introscope, CEM, APM


Thorough understanding of RDBMS.
Proven expert in Server Monitoring and Application Monitoring.
Proven ability to work in a matrix environment with and as part of a virtual technical and project teams
BS in Computer Science or Information Technology
Plus:
Certifications.
ITIL knowledge
Masters in Computer Science or related discipline.
Financial industry experience
Understanding of GLBA/SOX and other federal banking regulations.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386090]]> Tue, 15 May 2012 16:00:00 GMT 2437219-Providence-Corporate
The purpose of the Non Performing Loan Department is to determine the potential risk of loss to the organization by analyzing the equity position of defaulted loans in our real estate secured portfolios.  This is accomplished by obtaining the market and residual value and determining any required write down to net realizable value as prescribed by internal as well as regulatory policy.  This information is used to determine the economic feasibility of approving or declining foreclose.  
The portfolios involved include the asset loans serviced directly in house as well as those serviced externally. External servicers are managed by using reports and in some cases with on site visits to monitor the perfunctory processes involved in determining risk and loss, such as foreclosure and loss mitigation, to ensure that they are meeting internal and industry standards as well as regulatory policy. 
Using knowledge of current market trends and climates, the position is responsible for the timely and accurate analyses of real estate secured loans to determine our equity position and the economic feasibility to pursue foreclosure.  Must have a working knowledge of state and federal regulations and GAAP (Generally Accepted Accounting. 
 

Qualifications

2-3 years Mortgage Default or Underwriting Experience.
Ability to analyze and recognize trends in the real estate market climate and make recommendations as needed as well as ability to review and understand appraisals and title reports.
Excellent verbal and written communication.
Ability to work with multiple vendors.
Ability to multitask.
Ability to work in a fast paced environment.
Knowledge of mortgage, state and federal regulations such as the Fair Debt Collections Act.
Strong experience in using MS productivity applications such as access, excel, word, power point.
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386584]]> Tue, 15 May 2012 16:00:00 GMT 2437223-Providence-Risk-Management
Within RBS-CFG Compliance, the Head of Fair Banking is responsible for overseeing the implementation strategy for the enterprise-wide Fair Lending Program.  The incumbent also oversees compliance programs in business units to ensure compliance with regulatory requirements associated with the Bank’s marketing materials and the customer complaint handling processes.
The Head of Fair Banking will promote an organizational culture that ensures compliance with all Fair Lending requirements of the Equal Credit Opportunity Act (ECOA), the Fair Housing Act (FHA), and their implementing regulations.  He/she supports the Chief Compliance Officer and Senior Compliance Officer, Consumer Banking by overseeing management of the Corporate Fair Lending Program and reporting to executive management, the Board of Directors, and regulatory agencies regarding the status of fair lending-related objectives and initiatives.
The Head of Fair Banking will be responsible for serving as the independent compliance partner to the Marketing and Customer Experience business lines, as well as develop and oversee compliance program relative to Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). 
The incumbent of this position will manage a team of compliance officers who will be accountable for providing general compliance and advice; reviewing business line policies, procedures, and self-testing practices; and monitoring the effectiveness of compliance programs.  In addition, this role will proactively collaborate with Business management, support/control functions, and the RBS-CFG and RBS Americas compliance community to facilitate the development of the Fair Banking Compliance Program in response to changes in the Business activities, regulatory requirements and industry best practice.
Key responsibilities of the Head of Fair Banking include:



Builds strong partnerships across the organization, and collaborating effectively with Business management, Business Unit Risk Management, Legal, and Compliance colleagues to timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream regulatory risks and issues.  Drives a culture of accountability and compliance, and works with Business Units to ensure compliance with applicable federal and state banking and securities laws, rules, regulations, and supervisory guidance.

Leads, motivates, supervises, and develops Compliance staff; assesses and escalates resourcing needs, recruits and makes hiring recommendations, completes performance evaluations and leads talent management for team.  Improves employee engagement while advancing teamwork, transparency, and accountability.

Partners with the Senior Compliance Officer, Consumer Banking to provide updates on regulatory developments and reports on “State of Compliance” to Business management and the RBS-CFG CCO.

Oversees the Fair Lending team within RBS-CFG Compliance and the Fair Lending Program that promotes a strong culture of compliance, control, and accountability.  The program should be both proactive and responsive to shifting focus of regulatory, legislative and economic conditions to position RBS-CFG to appropriately manage compliance. 

Supports ongoing assessment of RBS-CFG’s enterprise-wide Fair Lending Program against RBS Group standards and US regulatory requirements and the development of information reporting for senior management and the Board of Directors detailing key program metrics.

Oversees RBS-CFG Compliance officers to support the Marketing and Customer Experience division, providing oversight in the development of policies, procedures, standards, and marketing materials that meet existing and changing regulatory requirements and expectations.

Develops and manages UDAAP Compliance Program for RBS-CFG.

Oversees compliance advice and sign-off of policies, procedures, and self-testing practices, relevant business initiatives, as well as product, service, and process changes.

Assists Regulatory Relations in coordinating regulatory examinations, advises on Action Plan design to address regulatory findings and tracks timely remediation of the regulatory issues.

Promotes awareness of applicable regulatory standards, upstream risks and industry best practice across the Business.

Provides advice on design of Business Line's regulatory risk quality control/assurance programs, reviews results and advises on program enhancements.

Provides input in design of Business management information (MI) reporting to incorporate compliance risk metrics, monitors metrics and escalates matters as appropriate.

 

Qualifications

Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization.

Bachelor’s Degree required, Master’s Degree preferred.

10-15 years Compliance, Risk or Audit experience with at least 5 years in a significant leadership role with a proven ability to engage with Executive Management and regulators.

Experience working within a large, complex financial service organization.

Strong working knowledge of the compliance risks associated with the Business Division/Unit product and service mix and a track record of partnering with business management to implement effective compliance programs.

Problem solving skills as well as flexibility and adaptability are of key importance.

Prior experience working with regulatory agencies, including OCC, FDIC or State agencies. 

Certified Regulatory Compliance Manager designation preferred.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386225]]> Mon, 14 May 2012 16:00:00 GMT 2433744-Providence-Risk-Management
Primary Function:
Provides technical and managerial leadership for a database department with up to 15 Database Administrators.

Responsibilities and Duties:



Manage a department of Data Administrators supporting development, QA, SIT and production environments using Oracle, DB2 UDB and SQL Server.

Responsible for managing the database department budget for the Support team.

Assign personnel to various projects and direct their activities, review and evaluate their work, and prepare performance reviews.

Able to set strategic direction for the department.

Responsible for world-class availability of complex applications for the RBS Citizens Business.

Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions.

Responsible for continuous improved Quality metrics associated with Application availability and performance.

Has proven verbal and written communication skills.

Is viewed as a leader amongst the business and technology areas.

Accountable for Technical leadership and oversight for a moderate to large group of complex Application Systems.

Accountable for Team size within the range of 10 – 15 resources.

Has proven the ability to lead others that are skilled with the technologies associated with the Application Systems.

Has the skills required to ensure accurate time and cost estimates are created for new application implementations or functionality enhancements for existing applications.

Assigns resources to technical tasks and directs and reports on activities of the team.

Coordinates technical activities across several technology areas that are utilized by the Applications.

Is a mentor for team members and other technology teams, as well.

Accountable for interaction and coordination of vendor management activities.

Responsible for adherence of the Application team to follow department and corporate policies and procedures.

Provides leadership and direction in setting and administering department policies and procedures.

Responsible for evaluation of performance of the team leads and team members.

Responsible for setting objectives and development plans for team leads and team members.

Responsible for various personnel actions (i.e. hiring; promotions; terminations; development action plans)

Has a good understanding of financial goals and challenges.

Makes recommendations to support these financial goals and challenges both within the technology team and across Technology Services.

Responsible for annualized salary budget in the range of 1M – 5M.

Responsible for project budgets associated with the Applications within a range of 1M – 10M.

Supports application related projects by evaluating risks and implementing preventative measures and escalating as needed.

Able to prepare implementation plan and contingency plan for supported applications for moderate to large impact projects.

Can assume the role of Technical Project or Program Team Lead, as needed.

Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.

Is a point of technology escalation for complex implementations.


Technical Knowledge:



Knowledge of Oracle 11g and 10g, DB2 UDB 8 and 9, SQL 2008 and 2005

Knowledge of UNIX (AIX, Solaris and Linux) and Windows

Knowledge of Oracle RAC, ASM, Data Guard, Oracle Clusterware, Veritas, Windows cluster.

Knowledge of RMAN backups.

Knowledge of UNIX shells – Korn shell, bash, perl.

Experience using Grid Control or Quest monitoring tools.

Experience with SAN storage systems

Strong SQL skills. Ability to code and recompile packages and code functions and procedures preferred. Experience in tuning SQL code.

Expertise in backup/recovery/fail-over methods and best practices.

Clear understanding of RDBMS fundamentals.

Ability to write clear documentation of operating procedures, and ability to write specifications for applications to be developed.

Exceptional communication, problem solving, and teamwork skills.

Extremely detail-oriented and able to follow clear methodologies for troubleshooting and development.

Ability to support and work within standard software development life cycle practices.

Data Warehousing experience

Experience managing large (>5TB) databases


Qualifications

Bachelor’s degree in Computer Science or related discipline.

Minimum 10-year experience in all phases of relational database development.

Minimum 7 years experience managing an Oracle database department.

Minimum 5 years experience designing larger databases for both OLTP and OLAP databases.

Banking or financial reporting experience.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386326]]> Mon, 14 May 2012 16:00:00 GMT 2433729-Providence-Corporate
This role will research, analyze, design, test and recommend business line system applications of a complex nature. May modify, enhance, and/or design applications for the business. Engage with stakeholders to establish business requirements to develop technical solutions or business process. May collaborate with senior management in the development of meaningful performance metrics. May perform ad hoc analysis and reporting. Lead assigned projects.

Primarily working with senior management of Operations Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of workflow. This role provides technical support for complex system application(s), problem solving, and system documentation.

Organize and lead business requirements and design sessions with key stakeholders and technology team. Works in conjunction with Operations manager/customers to analyze, design, and develop requirements for system enhancements. Analyzes, tests, and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

May develop and maintain certain complex transactions to achieve customer satisfaction. Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Leads multiple larger scale projects. Acts as a liaison between Operations departments, product management, programmers and/or vendors to address system problems and enhancements.

Qualifications

Superior organization skills


Superior ability to multi-task


Advanced MS Access Data Base, MS Excel,MS Word and MS PowerPoint


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Solid quantitative & qualitative reasoning skills


String Project Management and Business Process Development skills


Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported


Solid knowledge of programming, systems analysis and testing principles


Strong knowledge of System Development Life Cycle


Ability to lead people, Business process and business objectives


Bachelor Degree required


8 + years Financial services industry or business line experience, Project coordination experience, System / business process testing methodologies, Professional experience in system analysis and programming with relational data bases.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386461]]> Mon, 14 May 2012 16:00:00 GMT 2433751-Providence-Corporate
This position will serve as a midlevel analyst with operational responsibilities for accurately evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity in accordance with Global and Local Regulatory procedure and policy in consultation with AML supervisory staff.

Responsible for ensuring that assigned processing is performed according to the standards set forth by the Bank in addition to government and industry regulations. The Analyst II must have a good understanding of the governing rules and regulations and the implication of processes on other groups within operations and other divisions in the Bank. The AML Analyst II may work on processing of Due Diligence, Sanctions Filtering, Bank Secrecy/Cash Reporting, and/or CIP.

Analyzing, researching and making decisions. Report and submit necessary documentation as required. Creating and maintaining appropriate files which will be reviewed by AML supervisory staff as well as internal, external and regulatory examiners during annual audits and examinations. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations as required. Understands and follows operational controls to minimize errors. In consultation with AML supervisory staff provides feedback in the development of strategies to alleviate operational issues and Ensures compliance within the area of responsibility; makes recommendations for improving effectiveness of policies and procedures.

Qualifications

Willingness and ability to learn: internal and external rules governing the compliance area


Able to achieve both immediate and short term goals with appropriate supervision, ensure smooth work flow and meet operational deadlines


Good written and verbal skills


Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members


Computer skills, including Microsoft office, research software and internet searching and investigation skills


Bachelor Degree preferred


AML Certification preferred


2 + years, banking experience within retail or operations, basic knowledge of banking and bank systems


2 + years, AML knowledge, working knowledge of AML or Bank Secrecy procedures.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: 2nd shift hours with the possibility of some overnight shifts, hours will vary

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386495]]> Mon, 14 May 2012 16:00:00 GMT 2433752-Providence-Operations
Provide world-class service to both internal and external bank customers in an incoming call center environment. Must demonstrate advanced problem solving skills, customer complaint management and the ability to utilize all resources available to resolve all Dealer and Customer issues as they arise. Must develop and maintain a strong working knowledge and understanding of all aspects of the Indirect Lending process. Primary responsibilities will include, but are not limited to; receiving inbound calls to answer all questions and address all concerns as they relate to the Indirect Lending process, provide on the job training to new employees within the department. Will resolve issues and complaints relating to contract funding, missing automobile titles, processing loan payoffs, and customer statements. Will also be responsible to refer all issues handled outside of the Dealer Servicing group to the appropriate department for resolution. Work with Dealer personnel, Sales Representatives and Customers in order to achieve a high level of customer satisfaction by ensuring the Indirect Lending process is completed as quickly and efficiently as possible. Must adhere to established problem resolution processes in order to ensure satisfactory resolution will be achieved while adhering to all bank policies and guidelines following procedures put forth in the RBS Complaint Management Program using the Customer Care Database. Agents will offer assistance and guidance to the Dealers and Sales Representatives so that they achieve a greater understanding of all aspects associated with the Indirect Lending process as well as all policies and procedures. Agents will also be required to assist other areas within the Automobile Finance department as needed.
Assure support all groups of the operations processes during peak times.

Qualifications

High school graduate or equivalent.

Must be able to work in a fast paced, high stress environment.

5 years of customer service experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Tuesday - Saturday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386542]]> Mon, 14 May 2012 16:00:00 GMT 2433728-Providence-Cash-Management-and-International
CFG Infrastructure Service Logistics Manager .
Required Skills:



Proven technology operations or management/leadership/mentoring experience

Electricity, monitoring, and HVAC systems knowledge.

Extensive change management and process & procedure reengineering experience.

Excellent interpersonal skills to effectively interact internal/external clients/vendors.

Comprehend equipment specifications, contract terms and conditions and statements of work.

Proven Project Management experience

Role Description:
Work closely with Data Center Directors and IT Infrastructure Teams to plan, track and affect installation & decommissioning of Data Center assets. Develop and manage to Logistic Management Service Level Agreements (SLAs) and recommend/implement solutions that will ensure company meets/maintains said SLAs. Responsible for all aspects of datacenter infrastructure logistics operations including:

 Employee growth/management and operational management
 Procurement tracking
 Equipment & Shipping Vendor Management
 Customer escalations
 Power & Networking cabling coordination
 Server & hardware staging
 Server & hardware decommissioning management
 Assistance with infrastructure project management

Managerial Responsibilities:
 Provide direct leadership/management to operations staff - performance management/reporting, delegation, conflict resolution, training/mentoring, hiring & termination recommendations.
 Customer Support
 Cost Control
 Process Management
 Scheduling
 Business Reporting
 Purchasing
 Vendor Management

Travel:
Minimal travel may be required.

Qualifications

Education:
Bachelor’s degree or equivalent work experience
Benefits:
Extremely competitive
Reporting:
Reports to Infrastructure Services Manager

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385714]]> Mon, 14 May 2012 16:00:00 GMT 2433753-Providence-Information-Technology
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues regarding the Agent Desktop Customer Service System Application (CSS). Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.

This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s) including the CSS application. This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Involved in the gathering and prioritization of requirements of the CSS application.

May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May interface with vendors. May manage small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyzing and solving operational issues. Manage projects and business objectives.

Qualifications

Solid organization skills


Strong ability to multi-task


Solid time management skills


Basic knowledge of department computer applications, systems and business process


Strong written and verbal communication


Proficiency in PC skills


Analytical skills and detail oriented


Intermediate to Advanced MS Excel


Intermediate to Advanced MS Word


Intermediate to Advanced MS PowerPoint


Bachelor degree required


4 +years Financial services industry or business line experience preferred, professional experience in analysis and operations.
2 + years Contact Center experience
Knowlegeable in Citizens Contact Center Procedures, Processes and Systems

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386477]]> Sun, 13 May 2012 16:00:00 GMT 2430000-Providence-Corporate
Primarily responsible for responding to and resolving complaints directed to Executive Services by Regulatory Agencies or Executive Leadership. Utilizes superior knowledge of internal products and services in conjunction with a strong understanding of Banking Regulations and a risk environment. Provides best in class complaint handling and problem resolution services for customers and colleagues. Works closely with customers and business partners to respond to the most escalated and complex issues. Primarily responds in writing to escalated issues received by members of Executive Leadership or referred directly by a Regulatory authority. Utilizes outstanding Customer Experience skills in both telephone and written communication to internal and external customers. Retains ownership of the problem and follows through to complete resolution.

Qualifications

High School or equivalent degree required; Associates Degree preferred

3 - 5 years of banking experience in lieu of degree

1 year of experience in a problem resolution environment preferred

Strong, working knowledge of Customer Care system preferred

World class Customer Experience skills

Excellent problem resolution skills; ability to apply creative thinking to resolving customer issues

Ability to identify trends and provide root cause analysis

Thorough knowledge of Bank products and services

Excellent verbal and written communication skills

Superior active listening skills

Strong working knowledge of Microsoft Office products

Ability to work independently in a fast paced, changing environment, with minimal supervision

Ability to learn and apply new concepts quickly

Superior ability to navigate through difficult situations


Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday through Friday, 8:30am – 5:00pm

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386457]]> Sun, 13 May 2012 16:00:00 GMT 2430005-Providence-Product-Support
RBS Citizens Financial Group, Inc. (RBS CFG) seeks a Risk Manager, Consumer Loss Forecasting for its Warwick, RI location.
Duties: Apply advanced knowledge and skills in mathematics, statistics, finance, and quantitative analysis to manage portfolio analytics, variance analysis, and loss forecasting for credit portfolio in the retail sector. Use data sampling techniques and advanced statistical analysis tools such as SAS, SQL, Java, C++, VBA, UNIX and MATLAB to extract, organize, interpret, and summarize statistical data, develop credit loss forecasts, and create predictive loss models to identify relationships in data and forecast market trends. Utilizing industry benchmark information and statistical methods, analyze current market conditions and key economic indicators in order to identify areas of potential risk and opportunity for portfolio clients. Lead the development and implementation of innovative quantitative forecasting methodologies and mathematical models to perform critical credit loss forecasting analysis. Communicate key trend and portfolio indices to senior risk leaders and business line management, and assist in developing and instituting collections strategies, credit and fiscal policies, and regulation compliance policies with risk management sector. Mentor junior analysts.

Qualifications

Must have a Master’s degree in Business Administration, Economics, Finance, Statistics or related quantitative field and six (6) months of experience in the position offered or as a Quantitative/Statistical Analyst or related. Full term of experience must involve use of advanced statistical analysis tools including SAS, SQL, Java, C++, VBA, UNIX, and MATLAB to extract data, develop forecasts, and create predictive models; data analysis based on industry benchmark information using advanced quantitative techniques; and development of policies for data management, reporting, and accuracy in accordance with regulatory compliance standards; and performance of economic analysis to determine potential business risks and quantify profitability/losses.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

How to Apply

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385623]]> Thu, 10 May 2012 16:00:00 GMT 2424930-Providence-Corporate
The Risk Manager II position will contribute to the development of Risk Architecture Management Information reporting for CFG RBS Citizens. The candidate will work with Risk Architecture colleagues and business partners in Finance and Treasury to develop dynamic, forward-looking management information reports focusing on the level and types of risk RBS Citizens is willing to take, enabling business executives to anticipate risks and develop strategies for responding to actionable reports.
The candidates initial deliverables will be focused on producing Credit MI executive reports measuring performance of risk appetite for RBS Citizens loan and non loan credit asset exposure, including the utilization of attestation framework of credit inputs for the Chief Risk Officer as required for the RBS Group, the Financial Services Authorization (FSA) and US Regulators for Basel Pillar I and Pillar III disclosure.
The position will support Risk Architecture Reporting and Analysis for the Group Risk strategic initiatives related to Credit Risk MI, including line-of-sight to legal entity and Group divisional hierarchies and reconciliation of the reporting from local and group reporting systems.
Closely follow internal business developments within Wholesale and Retail portfolios, assessing the potential impact on the RBS Citizens risk management program. Regularly meet with credit officers and business lines to discuss strategy, performance and risk management. Establish and follow standards of external sector-wide developments and assess and document their potential impact on progress internal strategy.
Perform analysis and interpret financial, credit, treasury and RBS Group reports and external benchmarking standards.
Author monthly rating assessment summaries, including commentary with supporting analytic evidence for RBS Citizens and present to internal Sr. Executives. Participate in the preparation of special reports.
Participate and contribute to internal discussions on identified issues in review meetings with senior management based on the content of the rating assessment and establish and management action plans to close self-identified gaps.

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


In depth knowledge of regulatory compliance requirements and risk management principles.


Bachelor Degree in Finance or Accounting required, Master’s Degree preferred


3-5 + years, Analytical, Compliance, Risk experience, Project Management, Market, Liquidity Risk Management, or related experience in the financial services industry

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386437]]> Wed, 09 May 2012 16:00:00 GMT 2425079-Providence-Corporate
Coordinate all Events for RI Middle Market and Professionals Banking Group , such as, - client/prospect dinners, luncheons, golf outings, sponsorship events, breakfast seminars, etc.

Project Management focus on, Collect information and prepare SNE Middle Market Weekly Report for senior managers, assist in coordinating Monthly Regional Leadership Meetings, Monthly Roundtable Conference calls. Prepare PowerPoint presentations for internal and external meetings in support of TL’s and Business Support Manager. Assist in preparing Pitch Books for the TL’s.

Manage all calendar matters for RI Middle Market TL’s and SNE Business Support Manager

Answer phones for the managers

Coordinate travel plans for Middle Market TL’s and Business Support Manager

Assist TL’s and Business Support Manager in coordinating All Colleague Meetings including coordinating attendees, presentations, room set-up and menus

Direct customer complaints to the appropriate areas of the bank for resolution

Provide Salesforce backup to Sales Assistant

Sharepoint Site update/maintenance

Coordinate ticket matters - inventory distribution, attendance, reporting, etc.

HR related – input goals for managers, schedule interviews,

Order/manage equipment/equipment inventory maintenance

Interface with vendors on equipment failures and trouble shooting

Order/manage office supplies

Submit/Pay vendor invoices

Mail distribution

Print, copy, scan and file for managers as needed

Manage NECHO/expense reimbursement for managers

Execute floor work orders

Prepare FedEx package

Back-up for sending Broadcast messages for the building

Coordinate facility requests with facilities manager

Coordinate Floor Emergency Evacuation

Oversee and schedule conference rooms



Qualifications

Minimum of five years of Executive Administrative experience

Minimum of two years of Project Management experience

Proven exceptional Word, Excel and PowerPoint skills

Advanced knowledge of Necho Expense System and Oracle Payables System

Excellent written and verbal communication skills

Highly organized and used to multi-tasking on a daily basis



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386418]]> Wed, 09 May 2012 16:00:00 GMT 2424914-Providence-Administration
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information.
Adhere to system documentation, policies and procedures to ensure accurate internal and external reporting.
Review account status, advise customer of current status, and request additional information as needed.
Ability to negotiate payments on accounts within early and mid-level stages of delinquency
Insure operational goals are met as set by department standards.
Achieve a quality score as set by department standards.
Adheres to provided schedule
Determine account status based on system of record

Qualifications

High School Diploma or Equivalency


6 months Collections Experience
Excellent oral communications; counseling and persuasion skills
Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday -Thursday 6:00PM-9:00PM Saturday 8:00AM-12:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386023]]> Wed, 09 May 2012 16:00:00 GMT 2425061-Providence-Product-Support
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems


Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.


Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc).


Meet department productivity and quality standards within department turn-time standards.


The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications. The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent


Minimum of 1 year mortgage processing experience


Ability to handle high volume work in a fast-paced environment


Self-starter and comfortable functioning as a team player


Goal oriented and successful at meeting deadlines


Excellent written/oral communication and interpersonal skills


Outstanding organizational skills and strong attention to detail

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:15AM-5:00PM
Overtime as required

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386361]]> Wed, 09 May 2012 16:00:00 GMT 2424858-Providence-Corporate
Application Support Engineer III will provide support in a production and development environment. Some local travel is necessary and will be required to participate in a 24x7 support rotation. Act as team leader and provide second level support to Application Support Engineer I & II. Will actively participate in the interview and selection process of new employees.
Develops original and creative technical solutions to on-going development efforts.
Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives.
Develops applications for multiple projects supporting several divisional initiatives.
Supports and performs all phases of testing leading to implementation.
Responsible for supporting implementation of moderate-scope projects or major initiatives.
Responsible for post-installation testing of any problems.
Develops comprehensive technical documentation for multiple applications supporting several corporate initiatives.
Monitor, troubleshoot and repair application software issues.
Participate in an on-call 24x7 rotation to support the organization’s SLA and escalation requirements.
Adhere to a strict Change Management policy to ensure timely notification, testing and approval for ALL systems and application related changes that impact the environment.
Work with other Application Support teams to resolve issues that may impact optimal performance of an application.
Assist management with the development of a shift training schedule to create versatile team members that can adapt to changes while sustaining top-notch customer service levels.
Provide guidance and technical expertise for Application Support Engineer level I & II .
Crisis Management:Remain calm during crisis situations providing supervision and direction to members of the team.
Experience in Disaster Recovery testing and extensive knowledge of backup-restore Methodologies.
Scope:
The capacity to work within a defined set of standards and practices and an established promote-to-production process is critical to the integrity and precision of our Batch environment.



Uses fact finding techniques and analytic tools to identify problems

Takes a systematic approach to problem solving

Looks beneath the surface to identify root cause

Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require

Takes personal ownership for problems-follows through to ensure that solutions meet needs.

Effectively documents solutions

Ensures knowledge transfer to work group/project peers

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)



Coordinates Activities with Vendor personnel (prepare for installations)

Adheres to department policies and procedures

Has input to department policies and procedures

Impact:
This position is responsible for ensuring consistency and synchronization across all platforms; if this function is not met it will have a significant impact to the Banks overall world class performance.



Maintains status of project responsibilities

Facilitates in planning, estimating, and reviewing tasks for application based activities

Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supportedapplications for low to moderate impact projects

Able to develop a mid-size project plan with low to moderate impact using standard project management software.

Identifies risk areas and implements preventative measures

Recommendations on shift improvements; such as process changes or required training.



Qualifications

7+years Experience in Application Support/ Production Control Environment .
Bachelor Degree or equivalent experience.
Techical skills:
IT Skills Required:
-Mainframe (TSO/MVS, OS/JCL).
-Installation and maintenance background ofCA1, CA7 and CA11 and related software.
-Master Scheduler experience with CA-7 & WCC on Mainframe and Distributed systems.
-System administrator knowledge of CA-Dispatch and all related functions.
-Highly proficient in CA’s WCC product, installation and configuration experience.
- Strong background with Unix commands, preferably AIX.
-AIX Programming background and development experience
-Experience working with relational database management system
-Advanced knowledge of Batch abend resolution techniques
-Proficient in Test Director and Clarify or similar problem management tool
-Knowledge of Endevor concepts
-Proficient in IBM Utilities.
-Connect:Directscript coding/ Secure Plus
- Highly proficient with File Transfer Protocol and related tools
-Highly proficient in Microsoft Office tools
Preferred :
- Fully proficient on CMOD DB2 Style Data bases and file system structures and commands.
- Must be able to code TSM storage media attributes for CMOD in Unix
-In-depth working knowledge of LAN Disaster Recovery Strategies and design
- Working knowledge of Connect Direct methodology
- File Transfer Protocol experience
-CA-1 Tape management Data base structure knowledge and administrator functions
-Proficient in VISIO flow creation based on system structures and design
-File-aid data management tool
Other :
7+ years with application support of mission critical application
Understanding of product development life cycle methodology
Ability to work as in individual contributor and as part of a team
Ability to work under tight deadlines
Strong problem solving skills
Strong oral and written communications skills
Ability to work on multiple projects concurrently
High accountability for results
Strong leadership skills to support a Multi-environment platform requiring a 24x7 uptime

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386431]]> Wed, 09 May 2012 16:00:00 GMT 2424883-Providence-Information-Technology
The purpose of the Senior Credit Risk Manager is to lead credit strategies and initiatives in order to fulfill portfolio targets, ensuring sound, data-driven methodologies are used in order to achieve the strategic goals set by the business head(s) and the Senior Manager, Credit Risk Management. The Senior Credit Risk Manager works in partnership with other departments and risk functions to ensure that strategic policies are managed effectively, efficiently, and in accordance with established business metrics, as well as ensure compliance with existing regulations.
The Senior Credit Risk Manager is generally expected to be the leader of a team of Credit Risk Managers (CRM) and Credit Quantitative Analysts (CQA). Overall, the role involves communication with Senior Manager and the Chief Credit Officer (CCO) to understand high-level goals, and work with the Senior Manager to define strategy, then communicate goals and strategy to the CRMs and QAs, and monitor progress of analysis and implementation. Conversely, the position involves receiving information on new trends and opportunities from the CRM and CQA levels, and communicating the information to the Senior Manager and CCO to determine action.






Percent of Time


Description of Function




30


Analytics: Review data and findings produced by Risk Managers and Quantitative Analysts for accuracy and
determine how to leverage – must be able to independently verify or generate analysis, which may include
exercising quantitative and/or statistical skills to ensure the quality of work produced by staff. Ensure execution
of strategic goals against a set of business metrics




20


Reporting: Develop standard and ad hoc reporting requirements, ensuring deadlines are met




20


Colleague Management: Coach and develop analysts, provide framework for the
team to perform duties, manage performance of individuals, and project prioritization




10


Compliance: Make decisions and implement plans that contribute to a secure regulatory (internal and external)
environment




10


Project Management: Construct project plans, facilitate meetings, assign action items, ensure progress, manage
external vendors, and make decisions on prioritizations and work stream assignments that leverage individuals’
talents




10


Internal Quality Control: Manage the monitoring of existing processes to identify improvements that
contribute to a more effective and/or efficient operating environment (ensure/enforce prudent lending decisions,
validate models and systems, code control.)




The Senior Credit Risk Manager interacts with the Senior Managers of Credit Risk Management, the Chief Credit Officer (and above), as well as external regulators and vendors to achieve strategic alignment and regulatory compliance. Strong working relationships are also maintained both within the Credit Risk Management organization and with the broader CFG community through interaction with Problem Debt Management (PDM), BASEL, the Business Line, Marketing, and Corporate Finance, among other groups.
Mitigates potential risks associated with underwriting and portfolio monitoring, including:
Credit Risk: setting and maintaining criteria regarding acquisition and portfolio decisions
Operational Risk: identifying process improvements through internal quality controls
Regulatory Risk: assuring that lending procedures and standards are in compliance with Fair Lending regulations
Reputational Risk: builds policies and procedures regarding lending standards and compliance that prevent detriment or harm to the enterprise and the RBS/Citizens Brand
Collaborate with groups outside Credit Risk Management (Marketing, Finance, External Vendors and Consultants, e.g.) to drive portfolio growth, within risk appetite.

Qualifications

Exceptional communication skills, both written and verbal

Demonstrated problem-solving and analytic skills

Proven ability to foster a collaborative work environment

Proven ability to manage vendor performance

Solid understanding of CFG policies, procedures and information systems

Demonstrated project management and organizational skills

Proven ability to formulate strategies for delivering on stated objectives

Demonstrated planning and organisational skills

Proven ability to handle stressful, fast paced and changing environment & maintain confidentiality

Excellent networking and relationship building skills, especially with RBSA Business Services colleagues

Proven understanding of the financial/ budgeting process within RBSG

Broad understanding of Banking processes and systems

Strong regulatory knowledge of subject areas, understanding of business lines and risk management skills

Demonstrated product/portfolio-specific subject-matter expertise



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386325]]> Wed, 09 May 2012 16:00:00 GMT 2424885-Providence-Corporate
The Third Party Assurance Analyst facilitates the review of remediation actions and closure of control deficiencies reported by the Onsite and Desk-based teams third party assessments. These assessments are of controls implemented by third parties and are assessed based on defined policies. The analyst validates the design and effectiveness of third party remediation activities based on evidence of process and/or control activities implemented to address deficient controls. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Responsibilities include but are not limited to:



Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM (Preferred)

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385977]]> Tue, 08 May 2012 16:00:00 GMT 2424942-Providence-Risk-Management
This position will have day-to-day management responsibilities for directing activities within the AML group, who are responsible for evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity.
This individual will be responsible for managing the daily/weekly/monthly management information reporting for Regional Services including prioritizing work, managing stakeholders and managing a staff of up to 4 FTE. The ideal candidate will have strong organizational skills, good communication skills, be a self-starter, be able to work under stressful conditions
Manages the day-to-day operational environment through effective communication of information and setting priorities to facilitate and maximize efficient performance. Maintains all documentation of the department ensuring procedures, policies and guidelines are kept current. Develops staff knowledge to ensure that all staff is kept up to date on relevant changes in the business. Reviews and monitors productivity of the department to ensure it is kept at a maximum level serving the clients.

Coordinates and liaises between global and internal compliance groups for information/data compilation. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations, operational risk management, IT, systems, and external vendors concerning matters that effect or interface with the department. Ensures that management controls, designed to minimize the operational errors that occur, are in place and working effectively. Assists in the development of strategies to alleviate operational issues, promote client satisfaction and/or regulatory issues.

Leadership Accountabilities:


Business Management & Planning: Create and implementation and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, coach and develop staff, reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Direct experience managing a compliance group within a financial institution

Expert knowledge of internal and external rules governing the compliance area

People leadership

Understanding of industry practices in the area of anti-money laundering practices and sanctions filtering

Bachelor Degree Required

AML Certification Preferred

5 + years, direct experience managing a compliance group within a financial institution

5+ years, financial services and/or general banking knowledge and Management/Supervisory experience.

Proven experience of understanding industry practices in the area of anti-money laundering practices and sanctions filtering

5+ years, AML experience preferred.

Must have a solid understanding of technology (Excel, Access and other reporting tools).


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386309]]> Tue, 08 May 2012 16:00:00 GMT 2424941-Providence-Sales-and-Service
Arranges repayment of defaulted account, seeking to maximize recovery of principal and fees. Responsible for complex defaulted accounts.

Qualifications

High school degree or equivalent


1 year of experience

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday-Thursday 5:00PM-9:00PM and Saturday 9AM-1PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386376]]> Tue, 08 May 2012 16:00:00 GMT 2424859-Providence-Product-Support
The incumbent reviews and prepares closing packages for equity and mortgage products, contacts branches and settlement agents to obtain routine loan documentation, and resolves documentation issues for loan closings.  The incumbent must have excellent oral communication skills and knowledge of equity and mortgage closing documents. The incumbent is required to meet department productivity and quality standards
Verify accuracy of information input into the system, by comparing key documents such as title, homeowner’s insurance, appraisal and flood certificate. Verify rate expiration and doc expirations.
Review closing settlement sheets from closing agent and update the system with escrow information and conditions that must be satisfied prior to funding.  Prepare closing packages for all products offered.
Review fees and charges, calculate net funding, enter wire information and send e-mail notification to accounting. 
Send closing docs to agents electronically, fax figures and conditions, update system, receive HUD from agent for review and approval.
Ensure the scheduling of loan closings with either the settlement agent or the customer.  Ship files to post closing
Enter clear and concise comments, edit information and document application status on appropriate loan systems.
 

Qualifications

High School or Equivalent (GED), required

Associate Degree / Bachelor Degree preferred or 2 years of closing experience

2 years experience in the following areas:


Mortgage or equity loan closing - Knowledge of loan documentation related to closings, experience working with various branches and settlement agents

Ability to work in a high volume, fast paced environment - Ability to produce under pressure, multi task and prioritize in a sometimes stressful environment

Customer Service - Experience in oral and written communication with internal and external customers

Proficient PC Skills - Outlook, Microsoft




Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386305]]> Tue, 08 May 2012 16:00:00 GMT 2425035-Providence-Lending
Manage, coach, and motivate the HLS mortgage/equity production team. Provide leadership and direction and promote teamwork and professionalism. Analyze and implement strategy for increasing unit’s performance. Develop, implement and monitor workflow improvement initiatives to meet division goals. Serve as consultant or subject matter expert to senior management or project teams.
Overall responsibility for the Home Lending Solutions Mortgage/Equity Production Teams. Manage, coach and develop team members at all levels. Demonstrate leadership and professionalism at all times.
Monitor pipeline to improve customer experience. Improve turn-time results. Partner with other business lines to maximize efficiencies.
Review daily reports to monitor areas that impact the timely completion of both mortgage and equity applications. Assist manager to identify areas that present risk of compliance violations or areas that may require improved efficiency and accuracy.
Effectively manage pipeline, adhering to departmental policies, procedures and regulatory guidelines.
Perform and /or coordinate training of new team members.
Review discrepancies in work performed by other departments that impact loan application turn time and estimated closing dates. Recommend actions to resolve or correct discrepancies.
Perform essential functions required to supervise in manager’s absence.
Perform special projects as requested.

Qualifications

High School or Equivalent (GED) required.
Associate Degree and/or Bachelor Degree preferred Or 3-5 years previous supervisory experience.
3-5 years of previous equity/mortgage experience.
3-5 years of previous management experience.
5 years of processing/ closing experience with detailed knowledge of loan documentation and products; familiar with lending guidelines.
2 years of Knowledge of bank, state and federal compliance regulations.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386278]]> Tue, 08 May 2012 16:00:00 GMT 2425091-Providence-Product-Support
The Third Party Assurance Analyst works with the business lines to analyze and risk rate third party relationships. It is also this individuals’ responsibility to produce meaningful management reporting using a variety of desktop tools, spread sheet applications, and databases. This is done by maintaining and developing new analytics and reporting along with continuously ensuring the data integrity through testing and verification exercises. This individual will also actively engage with the broader team(s) on projects, requests, event, and workouts as needed. Overall the position requires an individual with excellent communication and data skills along with an ability to work cross functionally with different business lines and senior leadership.
Responsibilities include but are not limited to:



Evaluate business line submissions for 3 rd party vendor relationships, developing an understanding of service provided to determine appropriate service risk rating.

Engage in positive relationships with business partners to understand third party relationships and to provide an education on the third party program.

Ability to translate data into meaningful reports to communicate effectively across a variety of audiences within the organization.

Prepare reports within required timeframes and develop new reports as needs arise.

Apply knowledge in security and regulatory frameworks (including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC) to improve third party identification and reporting as applicable to the frameworks.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution

Advanced desktop computer and application skills including spreadsheets, databases, vendor solutions, online programs, and various other MS programs (Advanced Excel, Access, SharePoint development, SQL)

Attention to detail and data reconciliation skills for translating data into information

Strong oral, written and interpersonal skills.

Experience developing reports


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385976]]> Tue, 08 May 2012 16:00:00 GMT 2425095-Providence-Risk-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Flex Scheudle, Mandatory Weekends

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386299]]> Mon, 07 May 2012 16:00:00 GMT 2441258-Providence-Retail
The BCS Commercial Loan Closing Team Leader manages a staff within the BCS Operations department supporting the Branch, Business Banking, and Commercial Enterprise Banking market segments. Team provides loan closing support to Relationship Managers for commercial credit transactions. Support includes ordering and reviewing appraisals, environmental reports, title work and commercial loan documentation.
Primary responsibilities:
Ensures that the team is meeting productivity standards and service level agreements.
Performs all necessary human resource management activities, including but not limited to the hiring, training, and evaluating of colleagues. Ensures the continued development of team members by providing feedback, coaching, mentoring, and training.
Provides support to the Group Operations Manager by ensuring audit readiness through consistent application of policies and procedures. Responsible for fully documenting and updating processes.
Supports strategic objectives to effectively meet goals and ensure timely implementation of critical initiatives.

Qualifications

A Bachelor’s degree is required or 10 years of relevant business experience.
A minimum of 5 years in Banking and/or Financial Services General understanding of commercial lending, including products, processing, credit analysis, regulatory requirements, and documentation.
Incumbent should have served in a senior role and be experienced with peer coaching and mentoring.
Knowledgeable of commercial credit origination and management.
Understanding of processing, credit analysis and commercial loan documentation.
Understanding of traditional commercial credit product offerings including SBA and real estate secured credit.
Knowledge of federal and state laws and regulations pertaining to business credit, ranging from small businesses (<$1MM in revenues) to mid market customers.
Familiarity with financial statement spreading, covenant testing, and use of the FaCT system are pluses.
Excellent verbal and written communication skills with the ability to effectively communicate with all levels of the organization.
Must be experienced with MS Word, Excel, Outlook. PowerPoint, Access, & Visio are preferred.
Experience with all aspects of managing colleagues, including demonstrated experience mentoring, training, & developing colleagues.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386324]]> Mon, 07 May 2012 16:00:00 GMT 2424884-Providence-Product-Support
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 15


Work Schedule: Monday-Saturday - Hours Vary

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386331]]> Mon, 07 May 2012 16:00:00 GMT 2424923-Providence-Retail
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.

Display leadership qualities in sales and service. Be a resource to peers in helping them improve their skills.


Qualifications

High School degree or equivalent required

2 years sales and service experience

General knowledge of teller operations helpful

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Flex Scheudle, Mandatory Weekends

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386295]]> Mon, 07 May 2012 16:00:00 GMT 2425037-Providence-Banker
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week: 37.50


Work Schedule: Monday-Saturday - Hours Vary

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386350]]> Mon, 07 May 2012 16:00:00 GMT 2441274-Providence-Banker
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Flex Schedule, Mandatory Weekends

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386288]]> Mon, 07 May 2012 16:00:00 GMT 2424933-Providence-Retail
The candidate will be responsible for reconciling and reporting of the risk exposure data used to calculate and analyze the risk adjusted equivalent balance sheet.  The role includes interaction with numerous business partners including RDP information technology, CFG credit risk and RBS global financial services teams to develop completeness, accuracy and consistency of the data used in the calculations.  The candidate will be responsible for identifying data quality defects and inefficiencies in the foundation exposure data used for calculations, reporting, identifying their root cause and guiding data quality remediation. In addition, this position will be responsible for supporting management and external exposure reporting process both on a production and ad hoc basis.  The initial focus of this position will be to reconcile the existing data feeds to general ledger and Walker, research variances, prepare adjustments and to participate in all projects related to existing and new feed development.   
 

Qualifications

Bachelor's Degree in Accounting/Finance 4 years experience in accounting or audit preferred

Significant portion of prior work experience must be at a financial institution or public accounting firm in a financial reporting and/or financial control capacity

Results driven, detail oriented professional 

Knowledge of Basel accords and/or regulatory capital requirements preferred

Excellent written and oral communication skills required

Strong interpersonal, analytical and problem solving skills required

Comprehensive operating knowledge of Microsoft Office suite of applications and advanced technical skills required

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386279]]> Mon, 07 May 2012 16:00:00 GMT 2425036-Providence-Corporate
Responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to resolve and clear due diligence items including environmental reports, appraisals, flood determinations, lien positions and title work thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closings for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations. Understanding of regulatory requirements and credit policy.
1-2 years prior related customer service.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.

Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision.
Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well as commercial regulatory requirements.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386358]]> Mon, 07 May 2012 16:00:00 GMT 2424857-Providence-Product-Support
Job Purpose
Business Change Project Manager is responsible working with business partners to assist in the successfully and effectively assessing, analyzing, and identifying solutions to implement change. They will lead change management activity across into the business and manage the activities of change teams in delivering the program.
Responsibilities
Leveraging expertise in managing change and change process, will work with Sr Project Managers and Program Managers to define and scope project and program initiatives and gain agreement from sponsor.
Primary responsibility to oversee critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver projects. Likely to be working for Program Manager and Sr Business Change Project Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.
May be required to facilitate data gathering work sessions to support validating current and future operating model, process design and improvement changes, and data analysis. May provide input to business strategy working with Sponsors. Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.
Provide leadership and strategic direction to the project team (including matrixed project resources). May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported governance structure as appropriate to each project or program. Progress business developments in partnership with key stakeholders.
Establish and build relationships across RBS Citizens and RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.
Leadership Accountabilities:
Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.
Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.
Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.
Team Development: Create, plan and implement activities that will support the development of team members.

Qualifications

In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process
Familiarity with process modeling, workshop facilitation and business analysis
Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures
Knowledge of banking products and terminology
Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential
Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management
Flexibility to work on a variety of projects and teams within Business Change Management
Ability to assume senior project manager role as necessary
There may be a requirement for travel within the US
Self thinker able to work through issues and escalate only when appropriate
Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition
Proven track record of end to end delivery to time, cost and quality
Flexibility to work on technology, change and business process projects
Organizational awareness required
Maximize the customer experience and minimize risk and cost of change
Proven track record of end-to-end delivery to time, cost and quality
Ability to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgments
Experience in Regulatory or Risk Management preferred.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386115]]> Mon, 07 May 2012 16:00:00 GMT 2425011-Providence-Administration
Sr. Business Change Project Manager is responsible working with business partners to assist in the successfully and effectively assessing, analyzing, and identifying solutions to implement change. They will lead change management activity across into the business and manage the activities of change teams in delivering the program.
Leveraging expertise in managing change and change process, will work with sponsors to define and scope project and program initiatives and gain agreement from sponsor.
Primary responsibility to oversee either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own. Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.
May be required to facilitate data gathering work sessions to support validating current and future operating model, process design and improvement changes, and data analysis. May provide input to business strategy working with Sponsors. Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.
Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported governance structure as appropriate to each project or program. Progress business developments in partnership with key stakeholders.
Establish and build relationships across RBS Citizens and RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.
Leadership Accountabilities:



Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process

Familiarity with process modeling, workshop facilitation and business analysis

Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures

Knowledge of banking products and terminology

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential

Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management

Flexibility to work on a variety of projects and teams within Business Change Management

Ability to assume senior project manager role as necessary

There may be a requirement for travel within the US

Self thinker able to work through issues and escalate only when appropriate

Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition

Proven track record of end to end delivery to time, cost and quality

Flexibility to work on technology, change and business process projects

Organizational awareness required

Maximize the customer experience and minimize risk and cost of change

Proven track record of end-to-end delivery to time, cost and quality

Ability to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgements

Experience in Regulatory or Risk Management preferred


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386113]]> Mon, 07 May 2012 16:00:00 GMT 2425012-Providence-Administration
Implement and oversee the quality of deliverables and effectively manage the team’s day to day activities to execute the strategic and tactical plan for and the onboarding and everyday banking needs in support of all other Premier and Private Wealth Manager clients and the proactive relationship management activities of the CSC bankers. This includes efforts to fulfill customer commitments that result in a differentiated service experience and a high level of client satisfaction and loyalty for all Premier and Private Wealth Management clients. This also includes client relationship management role centered on client profile updates, cross selling for sales suitable for remote fulfillment, and escalation of changes in client financial position to PRMs and PWMs.
Hire, train, and develop the client service center bankers. Ensure that staff members are trained and have a thorough understanding of their role and responsibilities, and the complete bank and investment product offering. This includes executing the Citizens Wealth Management sales program coaching practices that focus on client profiling and relationship planning to ensure the client financial goals and objectives are met.
Work collaboratively with partners in consumer finance, retail banking, and product group on client experience matters - Representing the voice of the Premier/Private Wealth Management client to maintain differentiated client service experience.
Escalate systemic service and client experience issues as needed. Participate in planning and development when needed. Facilitate and triage complex client service needs when escalated to partners.

Qualifications

Bachelor’s degree preferred or relevant equivalent experience
5 - 7 years management experience
Strong oral and written communication skills including presentation skills
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Mentors junior staff
FINRA Series 6,7, 24, and 63 preferred
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386013]]> Sun, 06 May 2012 16:00:00 GMT 2415389-Providence-Investment
Effectively manages customer relationships. Develops and executes relationship plan for assigned clients. Uses the Citizens Wealth Management sales process. Has an understanding of the full range of banking and wealth management products including client profile and relationship review routines that ensure the client financial goals and objectives are met.
Coordinates routine cross sell for products that do not require in person interaction and refer client to Premier RM, Private Wealth Managers when investment and complex needs are uncovered. Provide a high level of seamless customer service to clients assigned Premier Relationship Managers and or Private wealth managers.
Resolves issues, concerns and coordinates client service activities with other areas of the organization. Become the trusted resource to clients across the full range of wealth management and banking products. Consistent, credible responsive point of contact for clients.
Interacts with clients in a way that is consistent with our Citizens Customer Commitments and results in high levels of client satisfaction. Assists assigned Premier RM/Private Wealth Manager with client on boarding and complex client service priorities. Maintain high awareness of regulations, ethics and compliance issues.
Conduct reviews of all accounts and assets in accordance with applicable procedures and requirements.

Qualifications

Bachelors degree preferred or relevant equivalent experience
3-5 years of banking/remote agent experience with a demonstrated track record in high client satisfaction
Excellent customer service skills
Coachable professional with good "business sense" and an energetic/dynamic personality; strong relationship and team building skills
Views team concept as critical to success
FINRA Sers 6 and 63 licenses within 90 Days of hire.
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386017]]> Sun, 06 May 2012 16:00:00 GMT 2412199-Providence-Banker
The Business Credit Services Loan Closer is responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to obtain, review, and resolve and clear due diligence itmes including environmental reports, appraisals, flood determinations, lien searches, and titlework, thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closing process for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations.
1-2 years prior related customer service.
Understanding of regulatory requirements and credit policy.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.
Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision. Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well s commercial regulatory requirements.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386296]]> Sun, 06 May 2012 16:00:00 GMT 2415399-Providence-Product-Support
Evaluate the adequacy and effectiveness of third party vendor’s controls and information security program.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

The Third Party Assurance Analyst II facilitates the review of controls implemented by third parties and assesses them based on defined policies. These reviews are executed on site at third party facilities. The analyst assesses the adequacy and effectiveness of third party control based on evidence and observation of process and through interviews of subject matter experts. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Extensive domestic travel required.

Qualifications

Bachelors Degree required

5-7 years experience in an IT Risk, Audit, Information Security or Assurance role, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Must be comfortable interviewing senior level executives and highly technical subject matter experts

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385905]]> Sat, 05 May 2012 16:00:00 GMT 2408700-Providence-Risk-Management
The Business Analyst Intern will support various aspects of analyzing business and financial data, data management and data visualization. A successful candidate will have a knowledge of business, finance and developer skills.
Primary Functions:



Research and categorize business and financial information

Create and support databases for department and management

Help identify and implement meaningful solutions to address problems

Ensure data needs and accuracy including importing/exporting raw data and reviewing work as assigned

Take the lead on administering database maintenance tasks

Develop user web front-end for databases

 

Qualifications

The start of a BSA, preferably a Jr., Sr. or recent College Grad in Business or Finance

Knowledge of databases is required

Background in web application design and development

Working knowledge in data management and data visualization

Excellent computer skills specifically using and creating Spreadsheets (MS Excel) and databases (MS Access)

Understand and incorporate technical, business and user requirements into technical application

Strong analytical and problem-solving skills

Ability to balance technical and interpersonal skills

Ability to contribute in an office, team-oriented environment

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386242]]> Thu, 03 May 2012 16:00:00 GMT 2408702-Providence-Finance
Oversee staff of seasoned, highly technical assurance professionals

Ensure on-time delivery of assurance reviews with a high degree of quality

Oversee continued roll out and adoption of assurance system

Liaise with global assurance function

Manage competing priorities in a fast paced dynamic environment


Qualifications

Bachelors degree required; Masters degree in IS, Assurance; MBA or equivalent

7-10 years previous management experience in Information Security, IT Audit or related function

Previous experience working for financial institutions or highly regulated industry

Experience managing complex projects or implementing IT systems

Previous experience interfacing with senior level management

CISSP, CISM or CISA certification desired

Strong understanding of applicable regulations (GLBA, SOX, HIPAA, etc.) desired


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385883]]> Thu, 03 May 2012 16:00:00 GMT 2408683-Providence-Risk-Management
The Contact Center Communications Manager leads all internal communication efforts within the Contact Center. This includes the development, management and execution of a communications strategy that delivers world class internal communications and business support. Areas of responsibility include internal business line-specific communications, executive communications, and colleague engagement.  Through an internal communications infrastructure, business line colleagues are provided with the tools to support their success and deliver their financial plans and business objectives.
 

Qualifications

Bachelor’s Degree in communications or equivalent

Experience in the financial services industry

5+ years experience (preferably 7 to 10) in communications managing complex, large scope activities

5+ years project management experience

Exceptional written/verbal communication skills

Expertise in writing and implementing strategic communications plans and messaging

Strong people skills; confident when interfacing and partnering with executive management, and managing challenging projects and programs

Candidate must manage details yet add strategic value to the Contact Center

Demonstrate strong influencing and collaboration skills

Proven ability to absorb large amounts of information and distill into compelling, clear and consistent message

Strategic thinker with the ability to understand the big picture, quickly assess issues and determine a course of action in collaboration with others

Excellent knowledge of Microsoft Office applications including Word, Excel, PowerPoint as well as desktop publishing and other design software

Ability to multi-task; strong organizational skills

Burning drive for results and a team player


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386222]]> Thu, 03 May 2012 16:00:00 GMT 2408699-Providence-Other
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Scheudle, Mandatory Weekends
Location : Garfield Avenue S&S - 204 Garfield Avenue , Cranston RI  
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386128]]> Wed, 02 May 2012 16:00:00 GMT 2425013-Providence-Banker
Coordinates and oversees scheduling and workflow of Teller staff. Ensures staff compliance with bank policies and procedures. May train and coach Teller staff as needed. Ensures appropriate branch cash supply, orders currency, prepares currency shipments, verifies money shipped to the branch. Opens and closes vault daily, controls cash in vault, distributes daily cash to Tellers. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Meets teller sales referral goals and actively participates in sales promotions. In addition, may perform daily Teller functions. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


At least 1 year  teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Scheudle, Mandatory Weekends
Location: Warwick West S&S  
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 

 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386129]]> Wed, 02 May 2012 16:00:00 GMT 2425065-Providence-Retail
Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

 The Third Party Assurance Analyst facilitates the review of controls implemented by third parties and assesses them based on defined policies.  The analyst challenges the effectiveness of third party policy implementation based on evidence of process and in junction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
 

Qualifications

Bachelors Degree required - IT or IS Degree desired

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385978]]> Wed, 02 May 2012 16:00:00 GMT 2406273-Providence-Risk-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required

Associate's or Bachelor's degree preferred

3 years sales and service experience

Supervisory experience required

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday - Hours Vary 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386177]]> Wed, 02 May 2012 16:00:00 GMT 2425098-Providence-Retail
Delivering financial reporting, budgets and forecasts for supported business units

Coordinate support, review and challenge of divisional business cases with primary aim to provide executive management with advice on the financial implications of business activities including ensuring use of resources are optimized. 

Develop governance and assurance processes to ensure accurate budgets and forecasts.  

Ensure business unit(s) meets its obligations to Group Business Services in respect of financial targets.       

Maintain and develop controls to ensure compliance with accounting standards.     

The Finance Manager II is a member of the Business Services Functional Decision Support team for the U.S region providing financial and commercial support to the RBS Citizens Business Services team.
This is an individual contributor role which reports to the Senior Finance Manager / Finance Director who in turn reports to the RBS Citizens Business Services CFO. 
 

Qualifications

Finance or Accounting Degree with demonstrated experience in financial analysis

5  – 7 years work experience involving financial and/ or business analysis

Effective leadership skills

Superior written / verbal communication skills

Strong PC skills with ability to manipulate data in Microsoft Office

Ability to interact with all levels of management

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386133]]> Tue, 01 May 2012 16:00:00 GMT 2406315-Providence-Finance-Accounting-﹠-Audit
Reporting to the Manager of Back-office Support, this position is responsible for supporting the Group’s operations, tax, compliance, and analytic requirements.    Responsibilities will require close interaction with Citizens Bank personnel in the Business Services, IT, and Finance areas, as well as with the RBSAF Documentation, Credit, Pricing, and Asset Management functions. 
Technology & Operations: 



Support the definition and implementation of system enhancements as required; supply operational and systems expertise in support of new product initiatives. 

Assist with test scripts/case execution, system testing, regression and acceptance testing. 

Work upfront with Documentation and Credit personnel in regard to system and operational capabilities. 

Special Projects and Requests on an as-needed basis.

Tax and Regulatory Compliance:



Assist with RBSAF’s deferred tax reconciliations. 

Support RBSAF with operational and portfolio audits.

Analytic Support:



Serve as an analytical resource providing critical analysis of decision systems.

Ensure integrity of data being used in extracts, reports and ad hoc requests. 

 

Qualifications

Exceptional organizational skills with the ability to manage multiple competing priorities while consistently meeting deadlines. 

Appropriate operations management experience with a bank or commercial finance company. 

Bachelor’s degree (Master Preferred) in accounting or finance with appropriate financial accounting and equipment leasing experience. 

In depth experience with InfoLease lease accounting software. 

Strong interpersonal skills with a demonstrated ability to work independently. 

Solid understanding of operational risk analysis, and general internal/external operations and technology audit criteria. 

An “in-the-trenches” mindset, willing to immerse himself or herself in the organization, its mission and vision. 

A proactive, action-oriented approach to problem solving.  Strong P.C. skills including Microsoft Excel, Word, and PowerPoint. 

Knowledge of database application(s).

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Asset Finance, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385890]]> Tue, 01 May 2012 16:00:00 GMT 2406312-Providence-Finance-Accounting-﹠-Audit
Process and fund retail installment contracts from automobile dealers. 
Documentation review to ensure compliance.
Support RBS Citizens Credit and Sales Department with necessary steps in the processing/funding process.
Adhere to all Compliance policies, customer experience expectations and department policies and procedures.
Handle dealer phone calls; answer questions regarding Funding. 
Candidate will be required to learn all aspects of the Auto Finance Department and help as needed.  
 

Qualifications

High School Diploma

1 year customer service experience.

The individual will need to possess computer skills, knowledge of a 10 key calculator and data entry skills along with some phone experience.

Environment is very fast paced and team oriented.

There are daily goals and deadlines to be met.  

 
  

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Tuesday – Thursday 1:30 – 10:00; Friday & Saturday 11:30 – 8:00.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386075]]> Mon, 30 Apr 2012 16:00:00 GMT 2395865-Providence-Corporate
An exciting opportunity has arisen within RBSG Group Internal Audit Technology Audit Team. The Technology Audit Team is responsible for performing technical audits of Group’s infrastructure and integrated audits of the Group’s business processes and supporting technology.  We work alongside our global audit colleagues to ensure that customer, financial and reputation risks to the bank are adequately and effectively managed.

The Senior Auditor on the Information Technology Audit Team will be expected to perform audit test work to a high degree of proficiency. Under direction of the Auditor Manager, the Senior Auditor will be expected to perform assigned tasks, largely unassisted. The audit test work is expected to comply with all team/departmental standards and conventions. The test work is expected to be comprehensive enough to support findings noted and completely satisfied the stated scope and objectives.  The exception documents created will be complete and concise. They will be supported by field work performed. The Senior Auditor will verbally articulate audit issues and associated risks to management in a succinct and respectful manner.  They will write high quality audit issues to be included in final audit reports with sufficient quantification and support.  The Senior Auditor will also be a subject matter expert (SME) for one or more areas owned by the team.   They will build and develop key relationships with business partners and the audit team during the audit process.

Qualifications

Technology related degree and/or demonstrated experience in a technology -related field


CISA, CISM, CIA, CISSP, SSCP, PMP or other relevant certifications is a plus


Bachelors Degree or equivalent business experience


Accounting experience in a global financial services organization


Strong writing ability to communicate the outcome of your work and prepare audit findings


Strong team spirit and partnership skills


Excellent communication skills with experience in managing business relationships


High level knowledge of banking/financial services business processes

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386076]]> Mon, 30 Apr 2012 16:00:00 GMT 2395878-Providence-Finance-Accounting-﹠-Audit
An exciting opportunity has arisen within the RBSG Group Internal Audit Technology Audit Team.  The Technology Audit Team is responsible for performing technical audits of Group’s infrastructure and integrated audits of the Group’s business processes and supporting technology, working alongside our global audit colleagues to ensure that customer, financial and reputation risks to the bank are adequately and effectively managed.

Group Internal Audit is a high performing audit function, adding value for the benefit of customers, shareholder and staff and acting as a trusted advisor to executive management.  We are committed to developing and retaining our people.  Working as a Technology Audit Staff in the department gives you a great opportunity to perform complex audits of a technical nature gaining exposure to the variety of businesses within RBS Group and various technology platforms and applications, and to further develop your skills as it relates to technology risks and controls.  This role will offer you variety, scope for progression and a dynamic working environment.
As a Staff Auditor, you will:

Perform assigned audit test work to a high degree of proficiency under the direction of the audit manager or team leader.


Ensure compliance with all team/departmental standards and conventions and document test work thoroughly.


Complete assigned work according to an established and agreed timeframe and budget.


Build and develop key relationships with business partners during the audit process.


Write high quality audit issues to be included in Final Audit Reports with sufficient quantification and support.


Verbally articulate audit issues and associated risks to management in a succinct and respectful manner.


Contribute to a strongly collaborative audit team.


Continue to develop or enhance knowledge of Information Technology (IT) areas through personal research and team training's.
 

Qualifications

Technology related degree and/or demonstrated experience in a technology -related field


CISA, CISM, CIA, CISSP, SSCP, PMP or other relevant certifications is a plus


Bachelors Degree or equivalent business experience


Accounting experience in a global financial services organization


Strong writing ability to communicate the outcome of your work and prepare audit findings


Strong team spirit and partnership skills


Excellent communication skills with experience in managing business relationships


High level knowledge of banking/financial services business processes

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386079]]> Mon, 30 Apr 2012 16:00:00 GMT 2395863-Providence-Finance-Accounting-﹠-Audit
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385798]]> Sun, 29 Apr 2012 16:00:00 GMT 2391910-Providence-Corporate
RBS Citizens Financial Group, Inc. seeks a Senior Risk Analystfor its Cranston, RI location.
Duties:



Serve as regulatory affairs specialist with responsibility for ensuring effective U.S. and offshore financial regulatory compliance utilizing knowledge of complex banking laws and federal regulations, including GLBA, SOX, FDIC, FRB and OCC compliance requirements, as well as knowledge of banking operations, functions and processing.

Conduct risk testing of regulatory environment and review operational and functional testing of deposit functions utilizing Mainframe.

Review internal operational controls of relevant teams across the Technology Services Americas (TSA) department, and identify Operational and Regulatory risks that are deemed deficient.

Document findings and present assessment reports of potential risk exposure to executive management, regulators and other stakeholders.

Assist with “Are You in Control” (AYC) reporting to UK parent company as required.

Review testing processes and progress with business line, and leverage internal tool sets to challenge inefficient processes,and implement new/enhanced processes.

Perform Program Management Office testing and project review. Contribute to development of department policies and procedures for TSA Regulatory Risk Testing Team including recommending improvements.


Qualifications

 Bachelor’s degree followed by five (5) years of progressive post-bachelor’s experience in position offered or related position.  Full term of experience must involve risk testing/review to ensure U.S. and offshore regulatory compliance with GLBA, SOX, FDIC, FRB, and OCC banking laws and requirements; and utilizing Mainframe.
 

Other Information

Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386037]]> Sun, 29 Apr 2012 16:00:00 GMT 2391913-Providence-Corporate