http://cfgcareers.com/providence/management-jobs en
Work as part of an expert fraud prevention team providing support across different fraud typologies i.e. Insider, Check-Deposit, eCrime

Hold responsibility for the delivery of specific elements of fraud prevention strategy i.e. conduct of risk assessment activity with supported areas of the business in the Americas.

Responsible for working with Fraud Prevention (FP) team Specialists regionally to provide expert fraud knowledge i.e. industry sourcing of best practices as input and advice to drive forward prevention activity.

Provide support to key FP oversight programs (i.e. ID Theft Red Flags, FFIEC) to ensure impacted businesses fulfill any compliance requirements.

Work closely with other parts of Corp Security Services as well as Fraud Operations to assess fraud trends and implement best practice in relation to fraud prevention. Help develop key performance and risk measurements and participate in associated reporting processes.


Qualifications

Experience performing analytical analysis on target data information sets to include structured and unstructured data from a variety of internal and external sources.

Minimum proficiency in MS Office tools such as Excel and Access is required.

Experience with more sophisticated tools such as SAS or Oracle is a plus.

Previous experience in a fraud prevention role would be preferred

Bachelor's Degree required


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386604]]> Mon, 21 May 2012 16:00:00 GMT 2452764-Providence-Corporate
The role holder will shape and deliver the Global Business Continuity agenda in line with global direction and a regionally led model with a focus on RBS Americas. They will be expected to contribute to the development and improvement of the strategy and deliver across the RBS Americas region to support the overall Security & Risk vision as well as Group Policy and regulatory requirements.
The Head of Business Resiliency and Recovery Americas will be responsible for understanding, communicating and ensuring compliance with the regulatory requirements for Business Continuity and Information Technology Continuity (ITC) in the Americas. This includes setting specific standards and driving change in order to meet existing and any new requirements as well as the consideration of industry best practice. This expanded role has Business Continuity oversight of all legal entities in the US including Citizens, GBM and the NV. It includes delivering expanded services such as metrics and reporting; technology and business testing facilitation and facility risk assessments.
In this expanded role this individual will be a member of the Security and Risk Americas Risk Committee need to understand the risks, issues and recovery strategies of US Operations that have been off shored and communicate them back to US based risk and operations managers. Additionally, a detailed understanding of both in-country and out of country recovery for offshore locations is required as well as active participation in the offshore BCP risk meetings.
They will be the local policy owner and accountable for the effective implementation of the Business ContinuityPolicy Standard within the Americas Region and working with the Global IT Continuity Head to ensure effective, regionally led delivery of ITC in the Region. They will be responsible for developing and owning the view of the current RBS Americas risk position and drive actions to address Business Continuity risks across the Americas.
A critical element of this role is the partnership with Technology Services America (TSA) to manage a robust, end to end, technology testing program and mature it over time in a measurable fashion. This expanded role includes evaluating the participation in ‘Street-wide’ financial services industry testing opportunities and meeting regulatory testing expectations against peer financial institutions. It also includes the review and assessment of test scope and post exercise report documents to ensure policy is met, test rigor is applied and associated risks are recorded and escalated.
The role holder will lead and manage circa 16 people in the Americas. This expanded role includes direct management responsibility for IT Continuity risk professionals that evaluate compliance to ITC policy, change management oversight, technology project oversight, runbook/disaster recovery plan review and assurance specific to IT Continuity. The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximize the effectiveness of the role and represent the RBS Group where appropriate with local regulator and on external global bodies for opinion forming, lobbying and sharing of best practice. This role will define and execute the BC and ITC strategy in the Americas. An essential element of this role will be to effectively communicate relevant risk reporting and metrics to the business units and Risk Committees.
A key element to the expansion of this role will be to define the roadmap to take the organization away from a focus on business and technology recovery toward being a more resilient organization. This will be achieved by influencing business and technology operating models and the senior leadership in those areas. To achieve this industry benchmarking and an understanding of resiliency and recovery in peer financial institutions will be required as well as an understanding of industry acknowledge frameworks such as the Carnegie Mellon Resiliency Maturity Model and how that type of a model might be an effective method to illustrate resiliency progress.
The role holder will also be a key member of the Business Continuity Senior Leads team, helping shape the overall direction of BC globally, including deputizing for the Head of Group Business Continuity when required. Whilst the role will be functionally driven, the role holder will also havea reporting line to the Head of Security & Risk, Americas, sitting as part of the regional Security & Risk leadership team to successfully drive and deliver regional Security & Risk strategy.
Key Role Deliverables:
General



Influence movement from a recovery focused organization toward the creation of a more resilient business and technology environment

Illustrate a maturity roadmap where resiliency is embedded into the culture of the Americas over time

Active participation in financial industry resiliency forums (i.e.: SIFMA) and market wide exercises+

Active participation in on shore and off shore risk committees

Engaging with Executive and senior manager stakeholders as the face of Business Continuity within the region

Regional accountability for making sure Business Continuityrisks across RBS Americas is managed.

Respond to vendor risk

Catalyst for change in the development and implementation of Business Continuity priorities, systems and investments in the Americas region (working closely with the Head of Group Business Continuity)

Head Business Continuity Programs either as a part of Group team or where specific to region including chairing appropriate governing bodies

Drive out current risk position for RBS Americas and drive actions to address Business Continuity risk

Address cross Business/Region Business Continuity issues (e.g. Americas threat response, benchmarking against competitors)

Delivery of ‘Business Continuity frameworks’ within RBS Americas region including implementation and embedding of the S&R model

Execution of Business Continuity Policy and Standards/Guidelines for RBS Americas region

Expert input to Business Continuity related Governance, Assurance, Executive briefings, Group initiatives (e.g. Security & Risk input to Product development, Corporate responsibility, Global strategies etc) and RBS Americas level incident input

Responsibility for all aspects of Business Continuity, IT Continuity, including Workplace Recovery within the region in line with the Business Continuity Policy and Standards.

Overall responsibility for the regional delivery of the strategic Business Continuity and IT Continuity priorities and plans established by Security & Risk, Business Services

Provide expert services and specialist advice on all aspects of Business Continuity, IT Continuity and Workplace Recovery which affect the region.

Ensure region meets regulatory responsibilities in relation to Business Continuity, interfacing with Government bodies and financial authorities as required.

Identify best practice in the Business Continuity area from within the region and champion the delivery of this across the other regions.

Establish and maintain excellent working relationships with appropriate third party suppliers,

Proactive in Business Continuity scenario planning to protect the RBS Group.

Liaise with IT Continuity team to ensure Regional needs are addressed.

Financial Management



As a member of the senior team, ensure that the overall budget for Resiliency and Recovery is managed effectively

Manage all aspects of the Business Continuity team within an agreed budget (circa £5-10m), reporting any variances to Head of Security and Risk Americas and Group Business Continuity

People Management



Direct responsibility for a team of circa 16 based across the Americas.

Build capability of the organization, the role holder must lead the team in accordance with the Business Services Values and the Group’s Performance framework, ensuring clear and stretching objectives and personal development plans are in place for all people in the direct and indirect teams.

The role holder will contribute to the Security & Risk succession planning and talent management processes, to ensure the continued development of the organisation

Risk Management



Actively manage risks in accordance with the RBS Group’s Risk framework as both Policy Standard owner and in collaboration with other Policy Standard owners across the Group

In particular, ensure risks are properly evaluated, recorded and mitigating action plans are monitored to completion

Ensure escalation of risk issues to a higher level of management for information or decision as appropriate



Qualifications

Executive Level Experience:



Leading regionally based on Global strategy

Managing regulatory relationships with the Federal Reserve Bank(FRB), Office of the Comptroller of Currency(OCC) and the Federal Deposit Insurance Company(FDIC)

Incident/Crisis management

Analyzing business and technology risk assessments

Experience with resiliency models and implementation

Influencing at senior organizational levels on both the technology and business side

Working with a broad range of business units across RBS or other Global organizations

Proven experience in driving change

Excellent communication skills – written and verbal

Technical Knowledge:



Experience in a Security and Risk function at an Executive Level

Detailed understanding and proven track record of working in Business Continuity within the Financial Services industry

Relevant BC professional qualifications

A good understanding of the Business Continuity related threats and risks affecting the financial services industry in the region.

An understanding of the legal and regulatory implications of Business Continuity in the region and be able to make initial assessments of situations.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386668]]> Mon, 21 May 2012 16:00:00 GMT 2452756-Providence-Risk-Management
This Quality & Change Manager within Lending Operations is responsible for leading, co-coordinating, project managing, supporting and planning across a number of functions. Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions. This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team.

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness. May be responsible for identifying key metrics and reporting. Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management. Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed.

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development. Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding.

Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.
Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations. May also be responsible for planning events and logistics for large scale meetings. Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: create, plan and implement activities that will support the development of team members.
Performance Management:



Ensure team meets agreed service levels

Coach and develop staff

Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Working knowledge MS Excel


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure - CPA or CFA a plus

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386480]]> Wed, 16 May 2012 16:00:00 GMT 2439936-Providence-Management
The Business Support Manager IV is responsible for establishing and maintaining a formalized relationship management operating model between Consumer Banking (CB) and all required support partners including all aspects of Business Services, TSA, Risk Management, Security, Facilities, etc. as needed to attain all required strategic objectives.
The role holder manages strategic, operational and administrative support for the COO Consumer Banking (CB) division to include business strategy, measurement & reporting, improvement activity, program governance, risk, project resourcing and internal program consulting services.
Requires a deep understanding of business unit products and services and business partners. Ensure systems related risk, change activity usage and investment bids are managed in line with Group policy and standards. Develop and maintain critical performance measurements jointly with Business Services to ensure that the end to end customer and colleague experience for all products and services is aligned with the CB commitments.
In support of the consumer banking strategy this role will evaluate the day to day functions / processes to ensure that our commitments to our customers and colleagues are met. This will include day to day operations, system availability, incident management and response, time to repair, time to recover, outstanding audit / regulatory issues, etc.
Act as the point of escalation to resolve emerging issues with day to day operations and systems delivery / availability. Participate in executive meetings to evaluate performance measures, review actions steps for out of band measurements, and evaluate root cause analysis, documenting accomplishments and overall challenges.
In addition, this position will be responsible for managing post implementation reviews of all change related initiatives. The position will also partner with Business Services to manage vendor, risk and security issues impacting Consumer Banking.
Develop and manage relationships as needed to proactively identify and quantify process deficiencies/opportunities that present risk/opportunity to the overall customer experience or the CB control environment including an end to end executive escalation/communication strategy that provides transparency into the deficiencies/opportunities from the point of identification through resolution.
Lead coordination of periodic industry benchmarking on KPIs to ensure BS and CB maintains a competitive stance in all key markets
Be a key participant in the evaluation of customer / colleague incidents to understand root cause and actions taken to limit repeat issues.
Also review the time to repair and time to recover aspects of significant incidents to ensure that they are adequate for the business and customer.
Review, understand and evaluate all Business Services activities provided to CB and cost allocations.
Develop a methodology and execute post implementation reviews of all change-related initiatives lead by Change and Project Management. These reviews will include colleague and customer experience deliverables and financial commitments as measured by KPI’s committed as part of the original business case. Work with BS to drive the QPR process on all projects being evaluated by Group.
Partner with Business Services to ensure that all vendor, business continuity, DR, risk and security issues impacting Consumer Business have full transparency with the Consumer Business and are being properly managed.
Provide day to day coordination of Consumer Banking Facilities strategy to ensure alignment with strategic staffing plans and budget objectives.
Oversee office of the COO operating budget and coordinate review of all expense allocations coming from CFG support functions.
Develop executive level presentations as needed for syndication at CFG EXCO.
Manage and drive the BLR process for the COO organization this will include coordinating with TSA, operations and PDM.
Provide executive leadership as requested to strategic initiatives assigned to COO office.
Manage employee your feedback response teams.
Manage internal customer satisfaction surveys.

Qualifications

Education:
Bachelor Degree required
Master’s Degree preferred
Certification or Licensure: Risk Industry Certifications: CRCM, CRM, etc.
Skills:
Expertise in risk management principles and regulatory risk and compliance requirements.
Effectively communicate within all levels and diverse culture of the organization.
Excellent: Management, negotiation organizational, interpersonal skills and writing skills
Project management experience a plus
Commitment to development and career advancement of diverse workforce.
Experience:
10 years of extensive knowledge of the operations and activities of a top 10 Bank
7 years managing a diverse workforce (skills and culture).
5 years of demonstrated Expertise in Regulatory/Operational Risk

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386608]]> Wed, 16 May 2012 16:00:00 GMT 2439928-Providence-Corporate
The Risk Manager ensures that risk processes, programs and reports are consistent with corporate direction and policies. This is accomplished by reviewing risk & control findings for appropriate action plan design and verification of remediation in accordance with corporate policy and standards. The incumbent will determine if the remediation implementation is deemed adequate and effective and will provide documentation to support their conclusion.
The Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered. Identifies, assesses, implements and communicates regulatory issuances. Reviews policies and procedures for adequacy and accuracy. Will work with various levels of information security and technology management resources to provide guidance for risk compliance.
Leadership Accountabilities:
Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Qualifications

Bachelor Degree required
5 + years, Analytical, Compliance, Risk, or Technology experience - or related experience in the financial services industry
Professional Certification such as CISA, CISSP, CRISC a plus
Excellent analytical skills
Excellent interpersonal skills
Excellent writing and verbal skills
In-depth knowledge of regulatory compliance requirements and risk management principles or equivalent technology experience.
In depth knowledge of financial services industry

Hours and Work Schedule

Hours per Week: 40+


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386568]]> Wed, 16 May 2012 16:00:00 GMT 2439922-Providence-Corporate
The purpose of the Non Performing Loan Department is to determine the potential risk of loss to the organization by analyzing the equity position of defaulted loans in our real estate secured portfolios.  This is accomplished by obtaining the market and residual value and determining any required write down to net realizable value as prescribed by internal as well as regulatory policy.  This information is used to determine the economic feasibility of approving or declining foreclose.  
The portfolios involved include the asset loans serviced directly in house as well as those serviced externally. External servicers are managed by using reports and in some cases with on site visits to monitor the perfunctory processes involved in determining risk and loss, such as foreclosure and loss mitigation, to ensure that they are meeting internal and industry standards as well as regulatory policy. 
Using knowledge of current market trends and climates, the position is responsible for the timely and accurate analyses of real estate secured loans to determine our equity position and the economic feasibility to pursue foreclosure.  Must have a working knowledge of state and federal regulations and GAAP (Generally Accepted Accounting. 
 

Qualifications

2-3 years Mortgage Default or Underwriting Experience.
Ability to analyze and recognize trends in the real estate market climate and make recommendations as needed as well as ability to review and understand appraisals and title reports.
Excellent verbal and written communication.
Ability to work with multiple vendors.
Ability to multitask.
Ability to work in a fast paced environment.
Knowledge of mortgage, state and federal regulations such as the Fair Debt Collections Act.
Strong experience in using MS productivity applications such as access, excel, word, power point.
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386584]]> Tue, 15 May 2012 16:00:00 GMT 2437223-Providence-Risk-Management
The Information Security Analyst will collaborate with other Information Security professional team members in support the RBS business divisions located in the Americas region. The Information Security team provides subject matter expertise and associated security services to the business division(s) it supports.



Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards

Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement

Understand complex business and information technology management processes

Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services

Understand clients' business environment and basic risk management approaches

Desired Skills:



Familiarity with security industry standards (ISO 17799, NIST 800 series, etc.)

Experience with internal controls, risk assessments, business process and internal IT control testing or operational auditing.

Demonstrated ability to write business and technical reports and to participate in presentations.


Qualifications

3+ years in system security, controls, or information management experience

BA/BS in information technology, business administration, or related field preferred

CISSP, CISM, or CISA certification a plus

Prior Big 4 or other consulting experience desired

Excellent verbal and written communication

Industry experiences in financial services, high-tech, and /or healthcare preferred


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386474]]> Tue, 15 May 2012 16:00:00 GMT 2437217-Providence-Risk-Management
Within RBS-CFG Compliance, the Head of Fair Banking is responsible for overseeing the implementation strategy for the enterprise-wide Fair Lending Program.  The incumbent also oversees compliance programs in business units to ensure compliance with regulatory requirements associated with the Bank’s marketing materials and the customer complaint handling processes.
The Head of Fair Banking will promote an organizational culture that ensures compliance with all Fair Lending requirements of the Equal Credit Opportunity Act (ECOA), the Fair Housing Act (FHA), and their implementing regulations.  He/she supports the Chief Compliance Officer and Senior Compliance Officer, Consumer Banking by overseeing management of the Corporate Fair Lending Program and reporting to executive management, the Board of Directors, and regulatory agencies regarding the status of fair lending-related objectives and initiatives.
The Head of Fair Banking will be responsible for serving as the independent compliance partner to the Marketing and Customer Experience business lines, as well as develop and oversee compliance program relative to Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). 
The incumbent of this position will manage a team of compliance officers who will be accountable for providing general compliance and advice; reviewing business line policies, procedures, and self-testing practices; and monitoring the effectiveness of compliance programs.  In addition, this role will proactively collaborate with Business management, support/control functions, and the RBS-CFG and RBS Americas compliance community to facilitate the development of the Fair Banking Compliance Program in response to changes in the Business activities, regulatory requirements and industry best practice.
Key responsibilities of the Head of Fair Banking include:



Builds strong partnerships across the organization, and collaborating effectively with Business management, Business Unit Risk Management, Legal, and Compliance colleagues to timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream regulatory risks and issues.  Drives a culture of accountability and compliance, and works with Business Units to ensure compliance with applicable federal and state banking and securities laws, rules, regulations, and supervisory guidance.

Leads, motivates, supervises, and develops Compliance staff; assesses and escalates resourcing needs, recruits and makes hiring recommendations, completes performance evaluations and leads talent management for team.  Improves employee engagement while advancing teamwork, transparency, and accountability.

Partners with the Senior Compliance Officer, Consumer Banking to provide updates on regulatory developments and reports on “State of Compliance” to Business management and the RBS-CFG CCO.

Oversees the Fair Lending team within RBS-CFG Compliance and the Fair Lending Program that promotes a strong culture of compliance, control, and accountability.  The program should be both proactive and responsive to shifting focus of regulatory, legislative and economic conditions to position RBS-CFG to appropriately manage compliance. 

Supports ongoing assessment of RBS-CFG’s enterprise-wide Fair Lending Program against RBS Group standards and US regulatory requirements and the development of information reporting for senior management and the Board of Directors detailing key program metrics.

Oversees RBS-CFG Compliance officers to support the Marketing and Customer Experience division, providing oversight in the development of policies, procedures, standards, and marketing materials that meet existing and changing regulatory requirements and expectations.

Develops and manages UDAAP Compliance Program for RBS-CFG.

Oversees compliance advice and sign-off of policies, procedures, and self-testing practices, relevant business initiatives, as well as product, service, and process changes.

Assists Regulatory Relations in coordinating regulatory examinations, advises on Action Plan design to address regulatory findings and tracks timely remediation of the regulatory issues.

Promotes awareness of applicable regulatory standards, upstream risks and industry best practice across the Business.

Provides advice on design of Business Line's regulatory risk quality control/assurance programs, reviews results and advises on program enhancements.

Provides input in design of Business management information (MI) reporting to incorporate compliance risk metrics, monitors metrics and escalates matters as appropriate.

 

Qualifications

Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization.

Bachelor’s Degree required, Master’s Degree preferred.

10-15 years Compliance, Risk or Audit experience with at least 5 years in a significant leadership role with a proven ability to engage with Executive Management and regulators.

Experience working within a large, complex financial service organization.

Strong working knowledge of the compliance risks associated with the Business Division/Unit product and service mix and a track record of partnering with business management to implement effective compliance programs.

Problem solving skills as well as flexibility and adaptability are of key importance.

Prior experience working with regulatory agencies, including OCC, FDIC or State agencies. 

Certified Regulatory Compliance Manager designation preferred.

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386225]]> Mon, 14 May 2012 16:00:00 GMT 2433744-Providence-Risk-Management
Provide world-class service to both internal and external bank customers in an incoming call center environment. Must demonstrate advanced problem solving skills, customer complaint management and the ability to utilize all resources available to resolve all Dealer and Customer issues as they arise. Must develop and maintain a strong working knowledge and understanding of all aspects of the Indirect Lending process. Primary responsibilities will include, but are not limited to; receiving inbound calls to answer all questions and address all concerns as they relate to the Indirect Lending process, provide on the job training to new employees within the department. Will resolve issues and complaints relating to contract funding, missing automobile titles, processing loan payoffs, and customer statements. Will also be responsible to refer all issues handled outside of the Dealer Servicing group to the appropriate department for resolution. Work with Dealer personnel, Sales Representatives and Customers in order to achieve a high level of customer satisfaction by ensuring the Indirect Lending process is completed as quickly and efficiently as possible. Must adhere to established problem resolution processes in order to ensure satisfactory resolution will be achieved while adhering to all bank policies and guidelines following procedures put forth in the RBS Complaint Management Program using the Customer Care Database. Agents will offer assistance and guidance to the Dealers and Sales Representatives so that they achieve a greater understanding of all aspects associated with the Indirect Lending process as well as all policies and procedures. Agents will also be required to assist other areas within the Automobile Finance department as needed.
Assure support all groups of the operations processes during peak times.

Qualifications

High school graduate or equivalent.

Must be able to work in a fast paced, high stress environment.

5 years of customer service experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Tuesday - Saturday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386542]]> Mon, 14 May 2012 16:00:00 GMT 2433728-Providence-Cash-Management-and-International
RBS Citizens Financial Group, Inc. (RBS CFG) seeks a Risk Manager, Consumer Loss Forecasting for its Warwick, RI location.
Duties: Apply advanced knowledge and skills in mathematics, statistics, finance, and quantitative analysis to manage portfolio analytics, variance analysis, and loss forecasting for credit portfolio in the retail sector. Use data sampling techniques and advanced statistical analysis tools such as SAS, SQL, Java, C++, VBA, UNIX and MATLAB to extract, organize, interpret, and summarize statistical data, develop credit loss forecasts, and create predictive loss models to identify relationships in data and forecast market trends. Utilizing industry benchmark information and statistical methods, analyze current market conditions and key economic indicators in order to identify areas of potential risk and opportunity for portfolio clients. Lead the development and implementation of innovative quantitative forecasting methodologies and mathematical models to perform critical credit loss forecasting analysis. Communicate key trend and portfolio indices to senior risk leaders and business line management, and assist in developing and instituting collections strategies, credit and fiscal policies, and regulation compliance policies with risk management sector. Mentor junior analysts.

Qualifications

Must have a Master’s degree in Business Administration, Economics, Finance, Statistics or related quantitative field and six (6) months of experience in the position offered or as a Quantitative/Statistical Analyst or related. Full term of experience must involve use of advanced statistical analysis tools including SAS, SQL, Java, C++, VBA, UNIX, and MATLAB to extract data, develop forecasts, and create predictive models; data analysis based on industry benchmark information using advanced quantitative techniques; and development of policies for data management, reporting, and accuracy in accordance with regulatory compliance standards; and performance of economic analysis to determine potential business risks and quantify profitability/losses.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

How to Apply

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385623]]> Thu, 10 May 2012 16:00:00 GMT 2424930-Providence-Corporate
The purpose of the Senior Credit Risk Manager is to lead credit strategies and initiatives in order to fulfill portfolio targets, ensuring sound, data-driven methodologies are used in order to achieve the strategic goals set by the business head(s) and the Senior Manager, Credit Risk Management. The Senior Credit Risk Manager works in partnership with other departments and risk functions to ensure that strategic policies are managed effectively, efficiently, and in accordance with established business metrics, as well as ensure compliance with existing regulations.
The Senior Credit Risk Manager is generally expected to be the leader of a team of Credit Risk Managers (CRM) and Credit Quantitative Analysts (CQA). Overall, the role involves communication with Senior Manager and the Chief Credit Officer (CCO) to understand high-level goals, and work with the Senior Manager to define strategy, then communicate goals and strategy to the CRMs and QAs, and monitor progress of analysis and implementation. Conversely, the position involves receiving information on new trends and opportunities from the CRM and CQA levels, and communicating the information to the Senior Manager and CCO to determine action.






Percent of Time


Description of Function




30


Analytics: Review data and findings produced by Risk Managers and Quantitative Analysts for accuracy and
determine how to leverage – must be able to independently verify or generate analysis, which may include
exercising quantitative and/or statistical skills to ensure the quality of work produced by staff. Ensure execution
of strategic goals against a set of business metrics




20


Reporting: Develop standard and ad hoc reporting requirements, ensuring deadlines are met




20


Colleague Management: Coach and develop analysts, provide framework for the
team to perform duties, manage performance of individuals, and project prioritization




10


Compliance: Make decisions and implement plans that contribute to a secure regulatory (internal and external)
environment




10


Project Management: Construct project plans, facilitate meetings, assign action items, ensure progress, manage
external vendors, and make decisions on prioritizations and work stream assignments that leverage individuals’
talents




10


Internal Quality Control: Manage the monitoring of existing processes to identify improvements that
contribute to a more effective and/or efficient operating environment (ensure/enforce prudent lending decisions,
validate models and systems, code control.)




The Senior Credit Risk Manager interacts with the Senior Managers of Credit Risk Management, the Chief Credit Officer (and above), as well as external regulators and vendors to achieve strategic alignment and regulatory compliance. Strong working relationships are also maintained both within the Credit Risk Management organization and with the broader CFG community through interaction with Problem Debt Management (PDM), BASEL, the Business Line, Marketing, and Corporate Finance, among other groups.
Mitigates potential risks associated with underwriting and portfolio monitoring, including:
Credit Risk: setting and maintaining criteria regarding acquisition and portfolio decisions
Operational Risk: identifying process improvements through internal quality controls
Regulatory Risk: assuring that lending procedures and standards are in compliance with Fair Lending regulations
Reputational Risk: builds policies and procedures regarding lending standards and compliance that prevent detriment or harm to the enterprise and the RBS/Citizens Brand
Collaborate with groups outside Credit Risk Management (Marketing, Finance, External Vendors and Consultants, e.g.) to drive portfolio growth, within risk appetite.

Qualifications

Exceptional communication skills, both written and verbal

Demonstrated problem-solving and analytic skills

Proven ability to foster a collaborative work environment

Proven ability to manage vendor performance

Solid understanding of CFG policies, procedures and information systems

Demonstrated project management and organizational skills

Proven ability to formulate strategies for delivering on stated objectives

Demonstrated planning and organisational skills

Proven ability to handle stressful, fast paced and changing environment & maintain confidentiality

Excellent networking and relationship building skills, especially with RBSA Business Services colleagues

Proven understanding of the financial/ budgeting process within RBSG

Broad understanding of Banking processes and systems

Strong regulatory knowledge of subject areas, understanding of business lines and risk management skills

Demonstrated product/portfolio-specific subject-matter expertise



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386325]]> Wed, 09 May 2012 16:00:00 GMT 2424885-Providence-Corporate
The Risk Manager II position will contribute to the development of Risk Architecture Management Information reporting for CFG RBS Citizens. The candidate will work with Risk Architecture colleagues and business partners in Finance and Treasury to develop dynamic, forward-looking management information reports focusing on the level and types of risk RBS Citizens is willing to take, enabling business executives to anticipate risks and develop strategies for responding to actionable reports.
The candidates initial deliverables will be focused on producing Credit MI executive reports measuring performance of risk appetite for RBS Citizens loan and non loan credit asset exposure, including the utilization of attestation framework of credit inputs for the Chief Risk Officer as required for the RBS Group, the Financial Services Authorization (FSA) and US Regulators for Basel Pillar I and Pillar III disclosure.
The position will support Risk Architecture Reporting and Analysis for the Group Risk strategic initiatives related to Credit Risk MI, including line-of-sight to legal entity and Group divisional hierarchies and reconciliation of the reporting from local and group reporting systems.
Closely follow internal business developments within Wholesale and Retail portfolios, assessing the potential impact on the RBS Citizens risk management program. Regularly meet with credit officers and business lines to discuss strategy, performance and risk management. Establish and follow standards of external sector-wide developments and assess and document their potential impact on progress internal strategy.
Perform analysis and interpret financial, credit, treasury and RBS Group reports and external benchmarking standards.
Author monthly rating assessment summaries, including commentary with supporting analytic evidence for RBS Citizens and present to internal Sr. Executives. Participate in the preparation of special reports.
Participate and contribute to internal discussions on identified issues in review meetings with senior management based on the content of the rating assessment and establish and management action plans to close self-identified gaps.

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


In depth knowledge of regulatory compliance requirements and risk management principles.


Bachelor Degree in Finance or Accounting required, Master’s Degree preferred


3-5 + years, Analytical, Compliance, Risk experience, Project Management, Market, Liquidity Risk Management, or related experience in the financial services industry

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386437]]> Wed, 09 May 2012 16:00:00 GMT 2425079-Providence-Corporate
The Third Party Assurance Analyst facilitates the review of remediation actions and closure of control deficiencies reported by the Onsite and Desk-based teams third party assessments. These assessments are of controls implemented by third parties and are assessed based on defined policies. The analyst validates the design and effectiveness of third party remediation activities based on evidence of process and/or control activities implemented to address deficient controls. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Responsibilities include but are not limited to:



Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM (Preferred)

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385977]]> Tue, 08 May 2012 16:00:00 GMT 2424942-Providence-Risk-Management
The Third Party Assurance Analyst works with the business lines to analyze and risk rate third party relationships. It is also this individuals’ responsibility to produce meaningful management reporting using a variety of desktop tools, spread sheet applications, and databases. This is done by maintaining and developing new analytics and reporting along with continuously ensuring the data integrity through testing and verification exercises. This individual will also actively engage with the broader team(s) on projects, requests, event, and workouts as needed. Overall the position requires an individual with excellent communication and data skills along with an ability to work cross functionally with different business lines and senior leadership.
Responsibilities include but are not limited to:



Evaluate business line submissions for 3 rd party vendor relationships, developing an understanding of service provided to determine appropriate service risk rating.

Engage in positive relationships with business partners to understand third party relationships and to provide an education on the third party program.

Ability to translate data into meaningful reports to communicate effectively across a variety of audiences within the organization.

Prepare reports within required timeframes and develop new reports as needs arise.

Apply knowledge in security and regulatory frameworks (including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC) to improve third party identification and reporting as applicable to the frameworks.


Qualifications

Bachelors Degree required

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution

Advanced desktop computer and application skills including spreadsheets, databases, vendor solutions, online programs, and various other MS programs (Advanced Excel, Access, SharePoint development, SQL)

Attention to detail and data reconciliation skills for translating data into information

Strong oral, written and interpersonal skills.

Experience developing reports


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385976]]> Tue, 08 May 2012 16:00:00 GMT 2425095-Providence-Risk-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Flex Schedule, Mandatory Weekends

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386288]]> Mon, 07 May 2012 16:00:00 GMT 2424933-Providence-Retail
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Flex Scheudle, Mandatory Weekends

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386299]]> Mon, 07 May 2012 16:00:00 GMT 2441258-Providence-Retail
The candidate will be responsible for reconciling and reporting of the risk exposure data used to calculate and analyze the risk adjusted equivalent balance sheet.  The role includes interaction with numerous business partners including RDP information technology, CFG credit risk and RBS global financial services teams to develop completeness, accuracy and consistency of the data used in the calculations.  The candidate will be responsible for identifying data quality defects and inefficiencies in the foundation exposure data used for calculations, reporting, identifying their root cause and guiding data quality remediation. In addition, this position will be responsible for supporting management and external exposure reporting process both on a production and ad hoc basis.  The initial focus of this position will be to reconcile the existing data feeds to general ledger and Walker, research variances, prepare adjustments and to participate in all projects related to existing and new feed development.   
 

Qualifications

Bachelor's Degree in Accounting/Finance 4 years experience in accounting or audit preferred

Significant portion of prior work experience must be at a financial institution or public accounting firm in a financial reporting and/or financial control capacity

Results driven, detail oriented professional 

Knowledge of Basel accords and/or regulatory capital requirements preferred

Excellent written and oral communication skills required

Strong interpersonal, analytical and problem solving skills required

Comprehensive operating knowledge of Microsoft Office suite of applications and advanced technical skills required

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386279]]> Mon, 07 May 2012 16:00:00 GMT 2425036-Providence-Corporate
Evaluate the adequacy and effectiveness of third party vendor’s controls and information security program.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

The Third Party Assurance Analyst II facilitates the review of controls implemented by third parties and assesses them based on defined policies. These reviews are executed on site at third party facilities. The analyst assesses the adequacy and effectiveness of third party control based on evidence and observation of process and through interviews of subject matter experts. With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats. They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
Extensive domestic travel required.

Qualifications

Bachelors Degree required

5-7 years experience in an IT Risk, Audit, Information Security or Assurance role, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Must be comfortable interviewing senior level executives and highly technical subject matter experts

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385905]]> Sat, 05 May 2012 16:00:00 GMT 2408700-Providence-Risk-Management
Oversee staff of seasoned, highly technical assurance professionals

Ensure on-time delivery of assurance reviews with a high degree of quality

Oversee continued roll out and adoption of assurance system

Liaise with global assurance function

Manage competing priorities in a fast paced dynamic environment


Qualifications

Bachelors degree required; Masters degree in IS, Assurance; MBA or equivalent

7-10 years previous management experience in Information Security, IT Audit or related function

Previous experience working for financial institutions or highly regulated industry

Experience managing complex projects or implementing IT systems

Previous experience interfacing with senior level management

CISSP, CISM or CISA certification desired

Strong understanding of applicable regulations (GLBA, SOX, HIPAA, etc.) desired


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385883]]> Thu, 03 May 2012 16:00:00 GMT 2408683-Providence-Risk-Management
Evaluate 3 rd party vendor’s information security program effectiveness and obtain evidence of controls.

Engage in positive relationships with business partners for risk identification and remediation processes.

Translate security risk and communicate effectively to business partners within the organization.

Prepare reports and gain agreement on potential findings.

Applying their demonstrated experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.

 The Third Party Assurance Analyst facilitates the review of controls implemented by third parties and assesses them based on defined policies.  The analyst challenges the effectiveness of third party policy implementation based on evidence of process and in junction with senior colleagues.  With the wider team they act both divisionally and cross divisionally to review material risks and concerns, contributing to a consolidated picture of business as usual, gap analysis and future threats.  They add value by bringing momentum to action plans to address risk and leveraging findings and best practice on a group-wide scale.
 

Qualifications

Bachelors Degree required - IT or IS Degree desired

Recent Graduate - 3 years experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk

Candidate should possess or be actively pursuing one of the following certifications – CISSP, CISA or CISM

Experience gathering information from a range of different sources and in a number of different ways e.g. data collection, interviews, meetings, review of processes, manuals, and documentation review

Ability to plan, organize and prioritize workloads and work on own initiative

Demonstrated experience working as part of a team - coupled with ability to gather and analyze information & provide a suitable solution


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385978]]> Wed, 02 May 2012 16:00:00 GMT 2406273-Providence-Risk-Management
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required

Associate's or Bachelor's degree preferred

3 years sales and service experience

Supervisory experience required

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Saturday - Hours Vary 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386177]]> Wed, 02 May 2012 16:00:00 GMT 2425098-Providence-Retail
This individual is responsible to work with various technical and business groups, along with other team members as required to design, develop, build, enhance and support project delivery of Commercial Banking sales reporting and analytics. Improve sales reporting efficiencies and the utilization of the reporting through communication, enhancements and implementation of new and enhanced electronic analytic tools.
This individual will also need to understand the broad goals and challenges for the Commercial Banking businesses and use that understanding to influence the architecture of reporting along with other Commercial Banking Sales applications. They also will need to promote the internal usage and adoption of Commercial Banking business intelligence and analytics across the Commercial Banking organization.
Support ongoing enhancements and ongoing user support and management of business analytic information and tools. 
Develop, manage and deliver tools for application training 
Responsible for help to design reports according to department guidelines to support analysis and reporting metrics.

Develop and maintain key relationships so as to be the liaison between Commercial Banking Business users and Business Intelligence team.

Developing standards and reusable frameworks to support continued analytics and reporting.

Develop application administration and support documents and procedures.
Coordinate expert user group.
 

Qualifications

Bachelor's degree required, MBA or related degree preferred.


 
7-10 years relevant experience.
Must have a broad understanding of BI tool capabilities, solution architecture and design.


 
Experience in financial services sales reporting, analysis, and report design.


 
Ability to work independently and in teams.


 
Excellent written and oral communication skills with sound analytical and strategic thinking abilities.
MS Excel automation (Advanced Formulas/Macros)
Microsoft Excel, Word, Access, Outlook and PowerPoint.
Development experience in Sharepoint, Excel, Access, Relational databases 
Salesforce.com experience a plus
Team player, ability to work independently and on multiple fronts
Excellent organizational skills, adaptability to constantly changing environment
Excellent time management skills
Project Management, data mining along with the ability to trouble shoot and proactively research solutions
Experience with various forms of live and virtual training 
Experience supporting executive management and a diverse sales force  
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385753]]> Sun, 29 Apr 2012 16:00:00 GMT 2391915-Providence-Management
RBS Citizens Financial Group, Inc. seeks a Senior Risk Analystfor its Cranston, RI location.
Duties:



Serve as regulatory affairs specialist with responsibility for ensuring effective U.S. and offshore financial regulatory compliance utilizing knowledge of complex banking laws and federal regulations, including GLBA, SOX, FDIC, FRB and OCC compliance requirements, as well as knowledge of banking operations, functions and processing.

Conduct risk testing of regulatory environment and review operational and functional testing of deposit functions utilizing Mainframe.

Review internal operational controls of relevant teams across the Technology Services Americas (TSA) department, and identify Operational and Regulatory risks that are deemed deficient.

Document findings and present assessment reports of potential risk exposure to executive management, regulators and other stakeholders.

Assist with “Are You in Control” (AYC) reporting to UK parent company as required.

Review testing processes and progress with business line, and leverage internal tool sets to challenge inefficient processes,and implement new/enhanced processes.

Perform Program Management Office testing and project review. Contribute to development of department policies and procedures for TSA Regulatory Risk Testing Team including recommending improvements.


Qualifications

 Bachelor’s degree followed by five (5) years of progressive post-bachelor’s experience in position offered or related position.  Full term of experience must involve risk testing/review to ensure U.S. and offshore regulatory compliance with GLBA, SOX, FDIC, FRB, and OCC banking laws and requirements; and utilizing Mainframe.
 

Other Information

Direct applicants only.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386037]]> Sun, 29 Apr 2012 16:00:00 GMT 2391913-Providence-Corporate
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385798]]> Sun, 29 Apr 2012 16:00:00 GMT 2391910-Providence-Corporate
Supporting the need for CFG to meet its regulatory obligations under BSA, US Patriot Act and OFAC, the AML (Anti-Money Laundering) Decision Support Business Analyst plays a key role in providing technical, analytic and strategic data analysis to all business units within Enterprise AML Compliance.  The incumbent is the subject matter expert on AML data which is the foundation of providing efficient, concise reporting, analysis and application development.



Performs development tasks for development/production projects including design, coding, unit testing and documentation of web based applications

Programs to technical standards and guidelines

Ensure high availability and reliability of all applications and will be responsible for the design and development of mission-critical distributed applications

Able to work across functional teams to achieve group goals

Develop complex SQL queries to support the use and analysis of AML data as required by regulations and internal requirements

Provide analysis of resulting data sets to ensure the solution meets the needs of the request

Actively participate in gathering and refining requirements.

Respond to all Enterprise AML ad hoc and day to day data requests in a timely manner

Subject matter expert on AML data to ensure reliable delivery of all requests

Provide after hours support as needed

 
 Provides input to department policies and procedures. Maintains status of project responsibilities. Provides technical supervision on small projects.. Identifies and resolves technical issues and communicates to the team. Working well with other teams. Writes conclusive e-mails when resolving issues with the user community. Addresses and resolves routine issuesand participate in occasional off-hours activities.

 

Qualifications

3-5 years of strong experience with current development platforms including the Microsoft .Net framework, VB.Net or C#, ASP.Net, XML, AJAX, Reporting

Experience in application design and development.

Microsoft SQL 2000/2005/2008 experience required

Experience designing relational database schemas, queries and stored procedures in a SQL Server environment

Ability to work with similar but different datasets and understand their collective value

Broad understanding of technical environments including Data Management, Application Development, Quantitative Analysis, SAN and Server configuration

Knowledgeable of data concepts and relational databases

SQL Reporting Services 2005/2008; Crystal Reports

A Bachelor’s degree in Computer Science, or an equivalent combination of education and experience

3-5 years Programming, Related work experience

Minimum 5 years solid written and verbal communication skills with the ability to collaborate with colleagues across teams

The Following skills are a definite plus:



SQL Server 2005/2008 DTS or SSIS

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385432]]> Thu, 26 Apr 2012 16:00:00 GMT 2385709-Providence-Risk-Management
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
Must be available to travel as needed.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, NA  to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregenancy, veteran or military status, marital or domestic status, or any other factor protected by federal, state, and/or local laws.
385814]]> Thu, 26 Apr 2012 16:00:00 GMT 2385661-Providence-Corporate
The primary function of this position is to provide comprehensive support to the Asset Liability Management and Treasury Investments and Hedges departments within Treasury and Balance Sheet Strategies. Responsibilities include but are not limited to the production of PowerPoint presentations for the use by Executive and Senior management, as well as for ALCO, GALCo and Board meetings. Support the on-boarding process for new employees, Keep track of the multiple enhancement projects within the departments and work with the groups to establish timelines and reporting. General responsibilities will include diverse, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence. Usually relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage a number of different and often conflicting objectives, projects or activities at one time.
The incumbant will be responsible for the: 



Support the on-boarding and headcount tracking for the departments

Liaise with finance, accounts payable and other key stake partners to ensure invoices are paid on time, within budget and in compliance with Group Policies and Procedures.

Escalate any processing issues or concerns

Coordinate and plan travel arrangements.

Process invoices for payment

Manage calendars, schedule meetings

Process expense reports on the Necho system

Coordinate department meetings

Compose and/or edit correspondence

Order supplies for department online from Office Depot

Order equipment, systems’ access, and materials for new hires

Aid in space planning 

Editing and helping to prepare PowerPoint presentation materials for ALCO and senior management meetings.

Prepare material for board meetings.

Documenting, tracking and reportingof all special projects.

Provide support for people and safety risks including overseeing and updating the Business Continuity Plans for the departments

Maintain effective relationships with leadership teams and other departments they interact with


Qualifications

 



Excellent written and verbal communication skill

Ability to communicate effectively at all levels

Ability to multitask in a fast paced environment

Administrative experience preferred (including experience creating and managing agendas, meeting minutes and action item tracking)

Ability to work independently, prioritize and multitask

Previous experience of finance processes and procedures would be an advantage

 An understanding of project management tools and methodologies

Proficient in MS office applications, Word, Excel, PowerPoint, Outlook and SharePoint

3 + years Project management or related experience, Administrative, Finance processes and managing projects

Must be software literate and able to navigate banking systems like Necho System, Garber Travel.)

High level of time management skills, professional tact, and discretion with sensitive information

Excellent attention to detail and accuracy

Appropriate use and management of confidential correspondence, files, etc.

Must have a college degree -English major preferred


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385887]]> Wed, 25 Apr 2012 16:00:00 GMT 2384465-Providence-Management
Citizens Bank is seeking an experienced risk technology leader with a wide range of experience and a record of demonstrated strategic direction, business knowledge, as well as an effective delivery to enable improved business capability across a global function. Sought out to manage complex risk issues, rebuilding of department functions, building strong long term business relationships, and able to work effectively with senior leadership to drive a strong risk culture across business functions. Demonstrated ability to drive results by leading through others, with a focus on department and talent development combined with strong performance management.
Role is responsible for the oversight of Technology Risk for Citizens Financial Group and RBS NV in the Americas.
The objective of the role is as follows:



Provide consultation to the business to ensure an appropriate understanding of risk frameworks and support the business’ risk appetite which will ensure self awareness is core to how the business functions.

Deliver for the technology risk business in a regionally focused operating model that is aligned, to the extent possible, globally.

Ensure the Americas Regulatory expectations are understood and ensure Technology meets the required expectations as appropriate across multiple legal entities.

Enable a successful people change program across Technology Risk by demonstrating strong management leadership talent as well as demonstrating delivery.


Qualifications

10+ years of experience in an Information Technology Risk management role

5+ years of experience in a financial services company is a strong advantage

Infrastructure strategy creation, policy setting & management, specifically in security services,  including Development and Testing and Incident Management

Experience with Risk Management methodologies

A background in a Regulatory environment and handling legislative developments

Previous  experience with Large scale Program delivery of technology solutions

Previous experience managing Third party suppliers and outsourcing management

Proven experience of management of complex systems and technologies in an    enterprise scale business

Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure

Proven ability to manage complex stakeholder expectations

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385861]]> Tue, 24 Apr 2012 16:00:00 GMT 2381807-Providence-Corporate
Prescreen and structure middle market or mid-large corporate lease and loan transactions, conduct independent credit due diligence, and analyze / underwrite transactions in a timely manner.  This includes all elements required to render a credit decision, including analysis of financial statements, management, industry, company, competitors and transaction structure.

Ensure underwritings are performed within the operational and regulatory guidelines established by CFG and other parties.  Adhere to credit policy and work closely with other RBSAF disciplines to ensure team oriented approach.  This includes legal, documentation, syndication, asset management, portfolio management and pricing. 

Perform other functions as may be required and partner with sales management to achieve goals while maintaining underwriting standards.

Complete annual and quarterly reviews of transactions as may be required and approve transactions or requests for changes, modifications, fundings, etc., within delegated authority.  

Actively work with external clients and internal resources, both within RBSAF and CFG / RBS; develop positive rapport with senior credit management and credit counterparts across RBS / CFG.

Some overnight travel may be required, including client visits.

 

Qualifications

Bachelor degree in business administration or finance

10 - 15 years experience in the financial industry, predominantly credit underwriting; general industry focus with significant experience working with commercial and corporate clients

Superior credit analysis skills

Sound and seasoned business judgment with a mature perspective

Broad knowledge of loan and lease transactions, including documentation

Strong analytical and quantitative skills, including knowledge of financial statements and analysis

Clear and concise communication style, both verbal and written


Independent worker with a team oriented approach

Knowledge of Probability of Default and Loss Given Default (Risk Ratings), spreadsheets and market pricing

Proficient in Word and Excel

Highly motivated and confident

Acute attention to detail

Strong time management skills and the ability to multi-task

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Asset Finance, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385857]]> Tue, 24 Apr 2012 16:00:00 GMT 2381806-Providence-Risk-Management
Execute independent self-testing and assessment of Consumer Banking OpsRiskCenter (ORC) control inventories

Perform control testing and assessment of controls related to SOX, GLBA, AML and additional regulatory requirements.

Coordinate and maintain the documentation needed to complete business unit specific testing

Provide a superior customer experience to Consumer Banking colleagues and business units

Gain understanding of regulations and processes that pertain to Consumer Banking business units

Gain understanding and impact of Group Policy Framework specific to Consumer Banking

Support the development, implementation and maintenance of assurance testing

 

Qualifications

3 years risk experience preferably in an audit environment

Proficiency in OpsRiskCenter RCSA module preferred

Effective written and verbal communication skills

Highly-motivated and detail-oriented individual with strong analytical, organizational and critical thinking skills.

Ability to work independently on several projects at once

Proficiency in Microsoft Word and Excel programs

Lending background preferred        

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385556]]> Sun, 15 Apr 2012 16:00:00 GMT 2355528-Providence-Corporate
Programming and development in Base SAS, SAS Web Portal, SAS Web Reports Studio, and Enterprise Guide.
Partnering with the Advanced Analytics and Reporting and Analysis teams to understand reporting requirements and transform requirements into production SAS code.
Authoring complex SQL queries for data extractions from the enterprise data warehouse and departmental datamarts.
Supporting SAS administration duties such restarting application services, promoting code to production, running test cycles of model and reporting code, and adding/removing users to/from the application.
Supporting the analysis of risk model inputs and outputs and trending over time and other ad hoc statistical analysis and reporting.

Qualifications

Ideal candidate will have a B.S./M.S. in Computer Science, MIS, or Statistics, 8-10 years experience working successfully in the programming field, and possess the following skills:
Significant experience with programming and development in Base SAS
Experience with SAS Enterprise Guide, Web Portal, Web Reports Studio, and other SAS BI tools
SQL development (expert) and strong data analytical skills
Background and experience in statistics or statistical analysis is preferred
Experience with the following systems and software preferred: Oracle, DB2, MS SQL, MS Access, Cognos, and AIX Unix.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382910]]> Thu, 12 Apr 2012 16:00:00 GMT 2108688-Providence-Risk-Management
 The Risk Associate is responsible for reconciling and reporting of the risk exposure data used to calculate and analyze the risk adjusted equivalent balance sheet.  The role includes interaction with numerous business partners including RDP information technology, CFG credit risk and RBS global financial services teams to develop completeness, accuracy and consistency of the data used in the calculations.  The candidate will be responsible for identifying data quality defects and inefficiencies in the foundation exposure data used for calculations, reporting, identifying their root cause and guiding data quality remediation. In addition, this position will be responsible for supporting management and external exposure reporting process both on a production and ad hoc basis.  The initial focus of this position will be to reconcile the existing data feeds to general ledger and Walker, research variances, prepare adjustments and to participate in all projects related to existing and new feed development.    
 

Qualifications

 Bachelor's Degree in Accounting/Finance 8 Years experience in accounting or audit preferred Significant portion of prior work experience must be at a financial institution or public accounting firm in a financial reporting and/or financial control capacity Results driven, detail oriented professional.

Knowledge of Basel accords and/or regulatory capital requirements strongly preferred .

Excellent written and oral communication skills required Strong interpersonal, analytical and problem solving skills required.

Comprehensive operating knowledge of Microsoft Office suite of applications and advanced technical skills required


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384963]]> Tue, 03 Apr 2012 16:00:00 GMT 2325374-Providence-Corporate
Leads the overall design and development of quality data warehouse and business intelligence solutions focusing on cube creation, Framework Model development and reporting artifacts.

Works closely with the Data Architecture and ETL design teams to review physical data designs.

Expertise working with Cognos 8.x and 10.0

Advanced Cognos Framework design, development, and optimization skills, advanced Cognos reporting skills and advanced Cognos transformer skills

Plan out the installation and configuration of the Cognos Platform

Plan out the Cognos Software Configuration and Version Control approach and best practices

Play a significant contributing role in End User working sessions focus on the interaction with the Cognos layer

Help design and configure the Cognos Connections Portal

Analyze and include the use of other toolsets including the SAS suite of analytical products

Providing direction and management of a team of Cognos developers

Providing guidance and best practices to supported groups using Cognos 


Qualifications

8+ years of large-scale BI project design and architecture experience

7+ years in the following: Cognos 8 BI (Cognos 10 is also desirable), Framework Manager, Report Studio, Analysis Studio and Power play Transformer

Experience is SAS analytical toolsets a plus

Experience should include installation and optimization of the Cognos BI environment

Strong understanding of data analysis, dimensional modeling, data integration and warehousing design principles

Ability to work with business users and sponsors to gather requirements and interpret these requirements into technical specification

Ability to create a project plan/estimates to deliver on these requirements

Strong understanding of and experience with project management methodologies

Ability to manage highly complex projects across multiple technical areas

Excellent verbal and written communication skills

Leadership and team building skills

Ability to delegate, influence and motivate effectively

Ability to flexibly manage multiple priorities simultaneously independently or as part of a team.

Ability to build strong teams

2-5 years in Financial Services preferred

Experience in Wholesale and Retail lending a plus


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384878]]> Mon, 02 Apr 2012 16:00:00 GMT 2321363-Providence-Corporate
Participates in Assurance reviews of internal assets

Provides oversight of testing activities performed by internal entities based on Security and Risk Group policy standards and procedures

Contributes to the overall development to the Internal Assurance program and functions by:

Auditing and testing methodologies

Development of testing documentation

Mentoring Internal Assurance Analyst I colleagues


 

The Internal Assurance function adds value by providing specific business function assurance on Security Services, RBS Group policies and standards, in relation to customer, financial, regulatory and reputational risk.
 

Qualifications

Bachelor Degree required

CISA certification a plus

3-5 years of experience in one of more of the Security Services policy domains:


Information Security

IT Continuity

Business Continuity

Physical Security

Fraud Prevention

Records Management



3-5 years of experience in an audit function

Knowledge and experience with US regulations such as GLBA, Sarbanes Oxley, Payment Card Industry

Experience gathering information from a range of different sources and in a number of different methods: e.g. data collection, interviews, meetings, review of processes, manuals and documentation review

Demonstrated ability to document results, gaps and associated risks in a clearly understandable and timely fashion


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384763]]> Tue, 27 Mar 2012 16:00:00 GMT 2305695-Providence-Risk-Management
Provides program management expertise to ensure multiple business level projects are planned, organized, controlled and delivered within the Risk Architecture Program Management Office (RAPMO) portfolio working directly with project sponsors and teams. Program efforts have a larger scale and impact than most individual project efforts. Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders.  The outcome(s) of a program effort may have a significant impact upon business economics and success of the business strategic plan.  These efforts may also consume significant amounts of funding.

Responsible for providing program oversight to a portfolio of complex / critical projects through the entire life cycle.  Ensure projects are structured, defined, sanctioned, initiated and completed.  Responsible for management of full project governance with all projects fully documented in accordance with requirements laid down by the Risk Architecture Program Office. Responsible for provision of timely reports on project status and representing the Program Office at relevant Steering groups, Program Implementation Boards and Project Control Committees.

Manage research to determine and quantify options/solutions to meet strategic fit. Regarded internally as a key resource, providing specialist knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice (particularly Business Change Framework). 

Ensure effective team identification of and act as escalation point for program risks, issues, assumptions and dependencies within the program portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of business sponsors.  Create, foster and instill a climate of adding value in delivering programs by striving for excellence and contributing to the overall development of Risk Architecture strategy.  May be required to provide input to business strategy and prioritization of the portfolio.

Define and manage the scope of the program in agreement with project sponsors, own and manage program goals, risks, issues and resources. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of the Risk Architecture group and outside RBS Citizens NA.

Leadership Accountabilities:

Process/Continuous Improvement: To identify and initiate improvement projects within the operational area that will enable improvement of overall business unit performance. Responsible for change readiness, implementation and delivery of change benefits. 

Risk Management: Be accountable for the identification (self-identification) and minimizing risk across areas of responsibility. Ensuring the reputation and financial robustness of the business unit is protected appropriately. Requiring maintenance of an appropriate control environment and self certification level.

Stakeholder Management: Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives. Team Leadership: To create, plan and implement activities that will enable a highly motivated and highly performing workforce. Champion of Customer Service, change, culture, values and attitude across the business function.

Team Development: Create, plan and implement activities that will support the development of team members and create a culture of development across the business unit. 

Performance Management: Prepare, analyze and act upon relevant management information to ensure that each team meets agreed service levels and objectives.  Coach and develop staff. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.
 

Qualifications

Strong knowledge of risk management principles and methodologies


Previous experience in a corporate risk management function with exposure to multiple disciplines preferred such as capital management, credit risk management reporting, loan loss reserve operations, credit risk data repositories and/or datamarts, data quality and governance.


Ability to assume senior program manager role as necessary


There may be a requirement for local travel.


Proven experience with large programs end-to-end delivery to time, cost and quality


Well rounded knowledge of banking products and terminology.


Ability to adapt to changing priorities


Strong problem solving and analytical capabilities


Strong written and oral communication skills are required


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, Powerpoint, Word


Organizational awareness is required


Bachelor Degree required


15 years general business experience required, 10 years experience in Finance industry 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 Travel Percentage is local travel between CFG facilities only
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384843]]> Tue, 27 Mar 2012 16:00:00 GMT 2305668-Providence-Corporate
The Risk Associate will support the development, execution and maintenance of the Risk Management framework with selected Operational Risk activities for Consumer Banking, including issue management, non-compliance processes and loss data management. Demonstrate the ability to effectively manage internal control processes, self monitoring practices and the tracking and reporting of issues. Provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
Leadership Accountabilities: Assist in the delivery of plans and targets. Initiate and support process improvement activity and help to embed a culture of continuous improvement. Foster an environment of cooperation and change. Work closely with the business units to understand process changes and the impact those changes have to the overall control environment and the risk program.
Customer Service: Be a role model to drive customer service values and effective management of customer concerns and issue resolution. Set expectations of customer service excellence delivery.
Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and/or divisions with common goals.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Qualifications

Excellent organizational, analytical and follow through skills


Excellent writing and verbal skills


Solid knowledge of MS Word, Excel/PowerPoint


Strong knowledge of regulatory compliance requirements, risk management principles Resilient, independent, proactive professional with global perspective and detail orientation and financial services industry
Loss Event Certification required
Consumer Banking experience preferred


Excellent interpersonal and communications skills


Bachelor Degree required
 
5+ years, Analytical, Compliance, Risk or audit experience
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384818]]> Sun, 25 Mar 2012 16:00:00 GMT 2296306-Providence-Corporate
This position will provide oversight and support to the Consumer Banking Division Business Lines.  The Compliance Manager II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
The Compliance Manager II will be responsible for, but not limited to:



Developing an understanding of business unit processes and related inventories of key risks and controls; 

Reviewing independent testing and assessments of business unit controls;

Analyzing results of independent testing and following up with Risk colleagues on exception remediation.

Participating in divisional risk meetings to identify new or changed processes requiring enhancements to business unit inventories;

Assisting Risk team in completion of requirements of the “Control Environment Certification” Process.

Participating in special assignments:  assisting Risk team in executing corporate and/or department projects.

 

Qualifications

 In-depth knowledge of RCSA testing and OpsRiskCenter preferred


Highly effective written and verbal communication skills


Self-starter, highly motivated individual


Excellent analytical and organizational skills with high level attention to detail


Ability to work independently on multiple projects simultaneously


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required


7+ years, Analytical, Compliance, Risk, Financial industry experience with 5 years Risk Management.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384797]]> Sun, 25 Mar 2012 16:00:00 GMT 2296305-Providence-Risk-Management
This quantitative analyst position will be responsible for authoring and publication of research reports that communicate internal rating assessment and rating  
rationale to Sr. Management.   This is a new position that will work with members of the Reporting & Analysis leadership to establish the methodology and a continuous execution framework that measures how well the business performance of wholesale and retail portfolios coincides with RBS Citizens risk appetite strategy and RBS Group strategic plan.
 Incumbent will be required to analyze RBS Citizens internal and peer data to perform rating assessment. Primary duties will include: authoring reports that summarize the research and analyses performed, conducting meetings with credit officers and business management;  performing bank industry and sector research; performing analysis of key internal quantitative and qualitative factors; presenting rating assessments and rating rationale to senior management; Position will also require active role in assisting in related industry studies. 
 The analyses and recommendations will be made exclusively for the benefit of the RBS Citizens Sr. Executive team. Incumbent will carefully study the underlying components of credit, market, operational and regulatory performance of RBS Citizens and  document the division’s degree of confidence that it will be able to meet its commitments to the overall RBS Group strategic plan to improve the Bank’s external rating with ratings agencies.
 Commentary and assessment will be required to evidences analytically the strength of the RBS Citizens risk management program.  All assessments will be based on evidence drawn from scrutinizing underlying drivers of forecasted and actual credit and business performance of the Wholesale and Retail book of business at RBS Citizens.  The incumbent will partner with colleagues in Risk Architecture, Finance, Treasury and the business line to report progress of expected risk-adjusted rates of return and other risk appetite measures, with summarized commentary supporting the rating of the program.  Assessments will profile the underlying creditworthiness of identified portfolio segments, sector concentrations and other policy governors (e.g. single name concentrations, total committed exposures) to ascertain progress against business goals in the context of a range of economic scenarios.  This individual will participate and contribute to internal discussions on identified issues in review meetings with senior management based on the content of the rating assessment and establish and management action plans to close self-identified gaps.
Closely follow internal business developments within Wholesale and Retail portfolios, assessing the potential impact on the RBS Citizens risk management program.  Regularly meet with credit officers and business lines to discuss strategy, performance and risk management. Establish and follow standards of external sector-wide developments and assess and document their potential impact on progress internal strategy. 
Perform analysis and interpret financial, credit, treasury and RBS Group reports and external benchmarking standards.
Author monthly rating assessment summaries, including commentary with supporting analytic evidence for RBS Citizens and present to internal Sr. Executives.  Participate in the preparation of special reports.
Participate and contribute to internal discussions on identified issues in review meetings with senior management based on the content of the rating assessment and establish and management action plans to close self-identified gaps.
 

Qualifications

Bachelor Degree on Economics, Finance, Operations Management or other quantitative discipline business decisions on credit quality.  Ability to determine how much risk can be taken to deliver business strategy.  Knowledge of BASEL preferred.
Master dregree prefered
Other education prefered :Buy-side external
 In addition, the candidate must demonstrate a combination of academic aptitude, quantitative skills, strategic and creative thinking. Writing and communication skills will be crucial as the candidate will document their work in executive level reports.
Demonstrated knowledge of regulations governing credit risk management methods.  Ability to develop independent, disciplined processes that eliminate, transfer, re-structure or mitigate identified risks.
Knowledge of regulations governing market and liquidity risk management methods.  Knowledge of industry economic measures and impact on risk weighted assets (RWA) and standards for measuring capital
Demonstrated experience in multi-tasking.  Proven expertise in planning and executing operational plans, complex change-management projects. 
Excellent written and  verbal communication skills.  Strong presentation skills. A balance of incisive numerical and analytical skills, together with an ability to speak and write concise, fluent English.  Must have experience in writing critical essays and reports.
Credit Risk, Corporate or Regulatory.  Ideally candidate should have gained some relevant experience from within an audit, banking or financial regulatory environment.
Demonstrated knowledge of credit risk assessment measurement and methods that define the credit risk that impacts our businesses.  Ability to assess approaches, determines probability and impact of
Members of the Reporting & Analysis team work in a collegial environment, interacting with each other as well as Risk Architecture colleagues, portfolio managers, business lines, Treasury, Finance, and external vendors. Success of the individual in this role will depend critically on attention to detail, initiative, strong work ethic, and team focus.
Ability to analyze balance sheet and financial statements and update rating assessment based on the financial condition of the company.
The ideal candidate has a quantitative background with preference of specific experience in statistical and computational methods. Candidates with knowledge of financial mathematics, credit analysis and accounting/finance will be considered more favorably.
A good educational background, including strong results at degree level but a track record of industry experience may serve as a substitute.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384269]]> Tue, 20 Mar 2012 16:00:00 GMT 2284005-Providence-Risk-Management
Develop and maintain an effective operational risk management framework across the Divisional  Business Units as aligned with the Divisional and RBSA Risk Vision, RBS Group operational risk standards and regulatory expectations

Coordinate and work with senior risk officers within the Division to promote a strong enterprise-wide operational risk management framework

Partner with other risk functions, RBSA Divisional Heads of Operational Risk and CROs to ensure timely identification, escalation, mitigation and management of Operational Risks

Proactively manage the Division’s aggregate operational risk profile and escalating operational risk issues to the CRO Divisional and RBSA Head of Operational Risk

Establishing a framework to manage operational risks across the Division

Establishing and enforcing minimum policies, standards and procedures for identification, assessment, control, monitoring and reporting of operational risk across the Division

Serving as an independent and objective central point for all operational risk-related issues that affect the Division ’s  risk profile and its short- and long-term strategic plans

Proactively managing the Division ’s  aggregate operational risk profile and escalating operational risk issues that may threaten the acceptable risk profile of the Division to the CRO and RBSA Head of Operational Risk

Developing and implementing strong divisional operational risk management monitoring, control and oversight processes in line with regional requirements

Operating within the three lines of defence governance model to ensure allocation of clear responsibilities for the management of operational risk, including robust challenge of the 1 st line business

Foster a strong Operational Risk management culture across the Division

Risk Management



Working with the CRO and the RBSA Head of Operational Risk to define the Division ’s operational risk appetite, where applicable, and ensuring that risk is managed in line with stated risk appetite

Overseeing the Division ’s Business Units’ effective implementation and execution of the operational risk management framework to meet Group standards and regulatory requirement

Working with the RBSA Head of Operational Risk and RBSA Divisional Operational Risk Managers in ensuring consistency in operational risk policies, standards and procedures for enterprise-wide operational risk issues, including but not limited to Loss Data Collection, Risk and Control Assessments (RACA), CECs and Key Risk Indicators

Ensuring that the Division ’s Business/Support Units proactively identify, report and analyze operational risks within their units, conduct root cause analysis of operational events and GNEPs, perform risk self-assessments, identify control gaps and appropriate remedial actions

Coordinating closely with the RBSA Head of Operational Risk and RBSA Divisional Operational Risk Managers on regulatory capital and group requirements

Managing the Divisional/Regional New Product Risk Assessment process, responsible for reporting and escalating to senior management as necessary

Responsible for implementation of the GPF across the division and ensuring that there are appropriate assurance activities in place. Overseeing GPL implementation across the division

Interfacing with the auditors and regulators on operational risk related matters; and analyzing and responding to audit and regulatory examination findings

Working with RBSA Head of Operational Risk to develop MIS which appropriately aggregates and monitors risk at regional and divisional levels for aggregate reporting and transparency, for management purposes and regulatory expectations

Supporting Operational Risk Groupwide, Regional and Divisional change initiatives

Ensuring key Operational Risk issues, including the vision, plan and approaches are communicated across the division

Providing training to 1 st line of defence as new Operational Risk tools and enhancements are released

Foster a strong Operational Risk management culture across the Division

Establishing a framework to manage operational risks across the Division

Establishing and enforcing minimum policies, standards and procedures for identification, assessment, control, monitoring and reporting of operational risk across the Division

Serving as an independent and objective central point for all operational risk-related issues that affect the Division ’s  risk profile and its short- and long-term strategic plans

Proactively managing the Division ’s  aggregate operational risk profile and escalating operational risk issues that may threaten the acceptable risk profile of the Division to the CRO and RBSA Head of Operational Risk

Developing and implementing strong divisional operational risk management monitoring, control and oversight processes in line with regional requirements

Operating within the three lines of defence governance model to ensure allocation of clear responsibilities for the management of operational risk, including robust challenge of the 1 st line business


Qualifications

B achelor degree required

15+ years of experience .  

Seasoned risk management professional with relevant operational risk experience, possessing a strategic as well as granular understanding of operational risk, including emerging risk issues and regulatory expectations for operational risk management at large, complex banking organizations.

Keen understanding, and experience with, operational risk advanced methodologies and standards, including tools, methodologies and databases required to support advanced operational risk management programs at large, complex banking organizations.

Proven ability to lead with authority at a large, complex organization to achieve results.

Ability to communicate with knowledge and credibility to all levels of management, including appropriate management committees, and offering well considered operational risk management solutions and recommendations.

Skilled in interacting with executive management and collaborating with peer functional risk and Business Unit managers to leverage available resources and talent.



Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384550]]> Sun, 18 Mar 2012 16:00:00 GMT 2276334-Providence-Corporate
  The Sr. Guidance Advisor will be responsible for the following:
Identify and interpret the laws, rules, regulations, guidance and advisory information from the US government and applicable international governing bodies such as FAFT to determine the impact on Citizens Financial Group (CFG) as it relates to Sanctions.
 Keep current on industry best practices and emerging Sanctions risks to determine the impact on CFG.
Perform research, conduct analysis, identify associated risks and recommend potential enhancements to strengthen the existing CFG’s Sanctions Program including the Risk Rating Methodology, the KYC Matrices and the Customer Risk Rating Methodology. 
 Participate on AML/Sanctions projects in the capacity as the SME.
Provide support to AML Ops  to ensure the BSA/AML and/or the Sanctions Compliance Programs (including changes) are implemented effectively and appropriately.
 Perform targeted, annual business line risk assessments .
 Provides consultations to the BL relating to their procedures, practices and processes related to the BSA/AML and/or Sanctions Compliance Programs
 Keep the BLs up-to-date on regulatory issues/changes related to their LOB and the potential impact.

Qualifications

Bachelor Degree required

ACAMS Certification required

3-5 years Internal Audit, Assurance, Regulatory or Operational Risk experience

Minimum 7 years in a Sanctions (OFAC) Compliance related role

Minimum 10 years work experience in the financial services industry

In depth knowledge of AML/Sanctions policy and regulatory requirements

Ability to work in a fast paced and dynamic environment

Strong communication, analytical and research skills

Excellent interpersonal and influencing skills

Leadership skills and the ability to build and maintain positive relationships

Strong knowledge of operational and regulatory risk management principles

Strong facilitator skills

Proven AML and OFAC subject matter expertise including regulations, requirements and risks

Strong analytical and problem solving skills

Attention to detail

Strong planning and organizational skills

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384540]]> Thu, 15 Mar 2012 16:00:00 GMT 2271337-Providence-Risk-Management
 The Senior Quality Assurance Analyst plays a key role in administering and executing testing strategies for Enterprise AML’s Change Management and Risk Functions. The role holder is responsible for assuring the testing activities of the self monitoring function and all business change initiatives meet RRCM and Business Services standards and guidelines.
Additionally, this position is E-AML’s centralized role for Business Continuity Planning, the Gramm-Leach-Bliley Act (GLBA) and Vendor Risk testing activities. This is the senior level of a two-tier job family.  This position provides training to the AML Quality Assurance Analyst.
Oversees and coordinates RRCM self monitoring and testing activities; reviews and approves accuracy of QA Analyst’s test results and baseline results and evaluates the adequacy and effectiveness of ORC controls 
Creates test plans, scripts and executes test plans for all E-AML change initiatives; Creates and defines new tests to comply with GPF changes, Coordinates and performs defect management/resolution and reporting by defining an action plan for remediation.  
Performs all Vendor Risk/GLBA/Application Risk Management (ARM) testing and reporting activities.; day to day management of E-AML contracts (renewals/new contracts, etc) .
Performs all required Business Continuity Coordinator activities for E-AML business lines.
Represents E-AML on Business Services Process and Control Test Manager forum and other forums (NPAP) as deemed necessary. Communicates all enterprise wide initiatives that impact AML to impacted AML business units and the Business Change Manager.
The Senior Quality Assurance Analyst position’s scope encompasses representing four E-AML business units on various divisional forums; specifically internal groups such as the Business Services Test Manager Forum and  Risk groups such as the Business Continuity Office, Vendor Risk Management group, and Legal office.  External contacts include Duffy Shanley law firm and third party vendors. This position performs activities noted for the four E-AML business units to include: coordination, review and revision of legal contracts; review/analysis and determination of vendor risk scorecards and completion of Vendor Classification Profiles (VCPs)/Business Impact Assessments. 
This position’s responsibilities



Mitigates Regulatory and Group Internal Audit deficiencies.

Mitigates risk exposure to all E-AML change initiatives

 

Qualifications

Bachelor degree required
Skils:
-Strong influencing and communication skills (written and verbal).
-Self starter with ability to take initiative to complete tasks with minimal supervision.
-Ability to establish and maintain effective and collaborative relationships
-Ability to efficiently assess, communicate and escalate results to management
-Ability to multi task and prioritize in a fast paced environment
3-5 years of  strong knowledge of enterprise risk management and internal controls;
3-5 years of  strong knowledge of operational and regulatory risk management principles
3-5 years of familiarity with change management principles and testing methodologies.
3-5 years of  working knowledge of one or more regulatory requirements relating to BSA, AML and/or OFAC
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384538]]> Wed, 14 Mar 2012 16:00:00 GMT 2270057-Providence-Risk-Management
The Senior IT Assurance Professional will assist in the delivery of a world class IT Assurance Test Program for a centralized technology organization.   They will be an IT Risk and Control subject matter expert requiring a broad exposure to and understanding of technology.  They will act as a point of escalation for Business Unit Risk Managers, Management, Business Partners, and team members.  They will need to be an adept and diplomatic communicator capable of managing discussions with conflicting points of view; capable of discussing potential concerns on a detailed technical level with technical support and at a higher business level with management and less technical colleagues.
The Senior IT Assurance Professional is responsible for performing the review, managing all notifications, status communication and reporting associated with a review.  They are responsible for ensuring that all assessments are completed on time and in compliance with internal and best practice standards; and that all risk assessment reports are produced to a consistently high quality. 
The Senior IT Assurance Professional will also play an active role in the continuous improvement of the Risk Team’s processes and procedures, in the expansion of the team’s testing program, and in the development of other team members.  They will demonstration strong leadership skills and interpersonal awareness that encourages open feedback and colleague affinity.
Business Management & Planning: Create, implement, and deliver on operational plans aligned with the quarterly, semi-annual, and annual test program target dates and deliverables. Contribute ideas, innovations and insights based upon knowledge and understanding of IT, IT risks and controls, personal experience, research, and observation.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.
Customer Service: To champion strong customer service attitudes and values.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.
Qualities:



Asks insightful, open questions     

Uses appropriate communication channels to keep people informed.     

Adapts the method and style of communications to changing circumstances and needs.     

Runs meetings efficiently.     

Writes comprehensive concise and clear risk documents.     

Creates an environment where open, honest and constructive conversations are encouraged; supports people leaders to share their own beliefs and opinions and encourages others to do the same.       

Responds positively to challenges/questions and supports arguments with sound reasoning    

Works to achieve a win-win outcome     

Forms long term relationships and partnerships to maximize support for the business    

Consistently steps back from the detail to consider the bigger picture.  

Demonstration of strong leadership and interpersonal awareness that encourages open feedback and colleague affinity    

Co-operates with others to achieve business success.    

Seeks out opportunities to offer help and support across teams.    

Generates a climate of collaboration.    

Breaks down barriers to cross-functional team working.      

Facilitates dialogue between team members to enhance team achievement.    

Confidently and quickly addresses challenging business issues with empathy and understanding.   

Seeks views and opinions from colleagues


Qualifications

Advanced analytical skills
Excellent written and verbal communication skills
Excellent presentation and experience fielding questions
Advanced knowledge of MS Word/Excel/PowerPoint
Excellent interpersonal skills
In depth knowledge of financial services industry
Bachelor Degree required, Master’s Degree preferred
 Knowledge:
Direct experience or exposure to the following technologies: 



UNIX,

Mainframe,

Wintel,

various database platforms,  

web application architecture,  

.Net and classic programming languages.

Experience with Cobit, GLBA/SOX/PCI testing requirements required, including application and database attacks, malware, penetration and vulnerability testing

In-depth knowledge of regulatory compliance requirements and risk management principles.

Experience:



7-10 years professional experience, preferably in a financial services environment

5-7 years risk experience, preferably in a technology environment

Proven experience with highly complex risk issues in a technology environment

Experience implementing or evaluating IT Controls

A background in IT Audit, IT Risk, or Information Security is preferred.

Certifications Desired: CISA, CISSP, SSCP, CEH, or CISM
 

Hours and Work Schedule

Hours per Week:   40  
Work Schedule:    Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
384377]]> Sun, 11 Mar 2012 16:00:00 GMT 2256287-Providence-Corporate
The Senior IT Assurance Professional will assist in the delivery of a world class IT Assurance Test Program for a centralized technology organization.   They will be an IT Risk and Control subject matter expert requiring a broad exposure to and understanding of technology.  They will act as a point of escalation for Business Unit Risk Managers, Management, Business Partners, and team members.  They will need to be an adept and diplomatic communicator capable of managing discussions with conflicting points of view; capable of discussing potential concerns on a detailed technical level with technical support and at a higher business level with management and less technical colleagues.
The Senior IT Assurance Professional is responsible for performing the review, managing all notifications, status communication and reporting associated with a review.  They are responsible for ensuring that all assessments are completed on time and in compliance with internal and best practice standards; and that all risk assessment reports are produced to a consistently high quality.
The Senior IT Assurance Professional will also play an active role in the continuous improvement of the Risk Team’s processes and procedures, in the expansion of the team’s testing program, and in the development of other team members.  They will demonstration strong leadership skills and interpersonal awareness that encourages open feedback and colleague affinity.

Business Management & Planning: Create, implement, and deliver on operational plans aligned with the quarterly, semi-annual, and annual test program target dates and deliverables. Contribute ideas, innovations and insights based upon knowledge and understanding of IT, IT risks and controls, personal experience, research, and observation.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.
Customer Service: To champion strong customer service attitudes and values.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.
 

Qualifications

   
Qualities:


    Asks insightful, open questions


    Uses appropriate communication channels to keep people informed.


    Adapts the method and style of communications to changing circumstances and needs.


    Runs meetings efficiently.


    Writes comprehensive concise and clear risk documents.


    Creates an environment where open, honest and constructive conversations are encouraged; supports people leaders to share their own beliefs and opinions and encourages others to do the same.


    Responds positively to challenges/questions and supports arguments with sound reasoning


    Works to achieve a win-win outcome


    Forms long term relationships and partnerships to maximize support for the business


    Consistently steps back from the detail to consider the bigger picture.


    Demonstration of strong leadership and interpersonal awareness that encourages open feedback and colleague affinity


    Co-operates with others to achieve business success.


    Seeks out opportunities to offer help and support across teams.


    Generates a climate of collaboration.


    Breaks down barriers to cross-functional team working.


    Facilitates dialogue between team members to enhance team achievement.


    Confidently and quickly addresses challenging business issues with empathy and understanding.


    Seeks views and opinions from colleagues..
 


Advanced analytical skills


Excellent written and verbal communication skills


Excellent presentation and experience fielding questions


Advanced knowledge of MS Word/Excel/PowerPoint


Excellent interpersonal skills


In depth knowledge of financial services industry


Bachelor Degree required, Master’s Degree preferred
Knowledge:


Direct experience or exposure to the following technologies:


UNIX,


Mainframe,


Wintel,


various database platforms,


web application architecture,


.Net and classic programming languages.


Experience with Cobit, GLBA/SOX/PCI testing requirements required, including application and database attacks, malware, penetration and vulnerability testing


In-depth knowledge of regulatory compliance requirements and risk management principles.
Experience:


7-10 years professional experience, preferably in a financial services environment


5-7 years risk experience, preferably in a technology environment


Proven experience with highly complex risk issues in a technology environment


Experience implementing or evaluating IT Controls


A background in IT Audit, IT Risk, or Information Security is preferred.
Certifications Desired: CISA, CISSP, SSCP, CEH, or CISM
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384308]]> Tue, 06 Mar 2012 14:00:00 GMT 2232087-Providence-Corporate
1.  Drive the People Agenda and Internal Training and Development Strategies across RRCM    
Drive RRCM’s strategic direction for management, staff, and team development through the creation, implementation and maintenance of effective training programs and development practices for all RRCM colleagues.  The incumbent will work with RRCM managers to ensure the development of individualized training plans for RRCM colleagues and ensure that team members receive training opportunities in line with development needs and job roles, and in compliance with relevant Group Policy Learning, Information Security, Privacy policies, and other mandatory training. 
Ensure the delivery of training programs to RRCM teams to foster the continuous learning about Compliance and CFG businesses.  Training and development strategies should be aligned with the needs of the Target Operating Model for CFG Compliance, and include management, leadership & staff development regarding technical, leadership, and other core competencies.    
Appropriate policy development, reporting, and support should be developed in line with industry best practices for Compliance professionals and colleague development practices.  Provide the Senior Leadership Team (SLT), including the Chief Compliance Officer, with appropriate information regarding the status of strategic people initiatives. Oversee various externally focused initiatives such as peer group networking and benchmarking.
2.  Coordinate Management Development and Retention Activities      
Advance RRCM’s people agenda by building leadership capacity of the entire management team to improve employee engagement through major HR ‘milestones’ (e.g., appraisals) and in day-to-day activities (e.g., team meetings, stretch assignments, feedback, coaching).  The development initiatives should engage RRCM performance managers to improve their abilities to ensure effective, consistent, and rigorous goal setting, team development through work and stretch assignments, feedback, coaching, performance management, appraisal development, and performance improvement planning.  Professional Practice & Development efforts must be embedded in the daily operation of RRCM’s organization, requiring day-to-day involvement with managers at all levels in RRCM.
The incumbent is responsible and accountable for developing a professional staff capable of meeting team, departmental and organizational goals by driving the development and retention of RRCM performance managers and employees, and for coordinating the hiring of RRCM team members and managers.  The incumbent must work with managers to provide team members with challenging opportunities, timely feedback, training, and overall career development support. 
Through ongoing development initiatives, build leadership and management capabilities of the SLT and performance management community in RRCM to prepare staff to adapt to changes in the corporate environment and motivate them to higher levels of performance.  The individual must also demonstrate ongoing leadership in the Corporation’s commitment to diversity.
3.  Manage Career Development and Succession Planning                          
Coordinate evaluation, compensation, and reward programs in a manner that fosters consistency and professional development consistently and relative to high standards of performance.  Help improve the perception of RRCM as an ‘employer of choice’ through effective people management and personal leadership.  Manage longer-term talent planning and succession planning activities for RRCM in a manner that fosters career planning and advancement by preparing individuals to take on assignments of greater responsibility over time.  Assist with and drive consistency in compensation and reward practices across RRCM.
4.  Manage Team Resources
The incumbent has responsibility for monitoring/reporting RRCM resource levels, relative to the financial plan, and is accountable to help optimize the utilization of the team and their skill strengths, while providing rotational-type assignments.  The incumbent must proactively assess resource needs and available skill sets to maximize productivity and effectiveness in line with the Target Operating Model for CFG Compliance.  To be successful, the individual needs to demonstrate leadership, collaboration, and flexibility to maintain a highly productive team and encourage the use of available staff on a variety of projects, as appropriate.  Manage rotational assignments within RRCM, secondments with other groups, and internship programs.
5.  Support the Divisional and Corporate Strategies                        
While reporting to the Head of Central Compliance Support, serve as a member of RRCM’s Senior Leadership Team, participate in setting the division’s strategic direction, particularly for people initiatives.  Advance collaboration and teamwork with others within RRCM and across CFG and RBSA.  Work collaboratively as ‘One Team – Working Together’ within RRCM, and across Risk Management, CFG, and RBSA, in order to enable the implementation of the Compliance TOM and allow colleagues to discharge their responsibilities effectively and efficiently.
Promote teamwork, transparency, and accountability to meet the divisional and regional goals in line with the Target Operating Model for CFG Compliance.  Establish specific strategies that help RRCM colleagues achieve the division’s objectives and support collaboration across the division.
6.  Develop Business Partnerships          
Develop and maintain positive and collaborative working relationships within RRCM and the division’s business and support partners, including in Human Resources, Learning & Development, and other areas in the 1 st /2 nd /3 rd Lines of Defense.  The relationships should be predicated on developing continuous, proactive communication.  The incumbent must demonstrate an on-going understanding of corporate and divisional strategic goals and provide management with proactive guidance and assistance in the development and implementation of initiatives, processes and policy.  It is essential that the incumbent demonstrate an understanding of marketplace trends and organizational dynamics and apply this knowledge to every aspect of the job.  
 

Qualifications

Strategic vision and leadership

Experience with leading-edge audit practices, within a global organization

Strong written and verbal communication skills

Organizational, marketplace and global awareness

Highly effective networking and relationship building skills

Familiarity with technical skills needed to drive effective Compliance Programs

Commitment to development and advancement of highly-skilled and diverse workforce

Acts as an agent for positive change with flexibility

Seasoned professional with a minimum of 10 years of experience, including senior leadership roles

A bachelor’s degree, an advanced degree in a related field


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384214]]> Thu, 01 Mar 2012 14:00:00 GMT 2218764-Providence-Risk-Management
The Corporate Fair Lending Officer is responsible for driving and overseeing the implementation strategy for the promotion, enhancement and oversight of the enterprise-wide Fair Lending Program for Citizens Financial Group, Inc.  Within CFG’s Regulatory Risk & Compliance Management (RRCM) function, the individual promotes an organizational culture that ensures compliance with ECOA, FHA, and their implementing regulations.  He/she supports the Chief Compliance Officer with managing CFG’s Fair Lending Program and reporting to executive management and the Board of Directors to the progress and status of fair lending-related objectives and initiatives, as well as related regulatory examinations, on a periodic basis.
Key responsibilities of the Fair Lending Officer include:



Leads CFG’s Fair Lending Office by building a governance program, such as a Fair Lending Council with executive and functional groups to provide platform for information exchange and to promote appropriate fair lending policy and procedure direction.  

Builds strong partnerships across the organization, and collaborating effectively within RRCM, Legal, and CFG’s business lines to provide advice on all matters involving fair lending, federal banking regulations, and compliance.  Provides advice on design of Business Line’s fair lending-related control, quality of risk management, control, and assurance programs.  Reviews results and advises on program enhancements.

Oversees the Fair Lending Program that promotes a strong culture of compliance, control, and accountability.  The program should be both proactive and responsive to shifting focus of regulatory, legislative and economic conditions to position CFG to appropriately manage compliance. 

Oversees and supports ongoing assessment of CFG’s enterprise-wide Fair Lending Program against RBS Group standards and US regulatory requirements.  Promptly establishes action plans and target dates for implementing compliance with new/revised fair lending-related laws and regulations and monitors implementation activities.

Monitors business line Fair Lending Programs and processes, including relevant CRA and HMDA data, that identifies fair lending issues/potential weaknesses, and proactively recommends appropriate changes to existing programs and processes as needed.  Ensures identified deficiencies are promptly addressed and resolved; and oversees the data tracking process for these issues.

Serves as CFG’s Divisional Fair Lending Officer at regional Risk Committees, fields related inquiries, resolves questions and policy issues, and escalates fair lending matters as appropriate.

Performs meaning analysis of the divisional fair lending compliance activities, to identify trends, emerging issues, issues impacting cross divisional activities and develops information reporting for senior management and the Board of Directors detailing key program metrics.  Conceptualizes and develops Board reporting on Fair Lending risk issues to maintain and heighten organizational awareness.

Manages and leads team members, performing employee development duties such as career training and coaching, performance reviews.

Oversees the coordination of the annual corporate Fair Lending training

 

Qualifications

Preferred Qualifications



Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization, includingsupporting functions such as Legal and Audit. 

10+ years of previous compliance or audit experience with progressively more responsibility and exposure to senior and executive level management, including 8+ years experience in Fair Lending and/or traditional corporate compliance functions

Familiarity with Fair Lending-related legislation and best practices.  Practical experience with risk management concepts in the financial services industry

Understanding of attorney-client privilege, investigative and interview skills, and the ability to manage controversy without bias and to all parties.  Ability to quickly assimilate information relating to complex issues, maintain poise, demonstrate political savvy in dealing with sensitive investigations

Tact, diplomacy, and the ability to use discretion when making decisions, be creative and innovative in problem solving, and exercise good judgment

Demonstrated ability to multi-task, work independently and in team settings, and deliver results

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384213]]> Thu, 01 Mar 2012 14:00:00 GMT 2218763-Providence-Risk-Management
A Senior Compliance Officer (SCO) is the independent senior compliance partner to a specific CFG Business Division/Unit, and is responsible for ensuring that the Business Compliance Program (Program) appropriately addresses the regulatory risks relative to the Division/Unit’s business activities.  As a senior leader within CFG’s Regulatory Risk & Compliance Management (RRCM) function, the SCO will be co-located with the relevant business and supervise compliance staff that will be accountable for providing general compliance and AML advice, monitoring and oversight of an effective Program.  
The SCO will foster a risk management and compliance culture across the Business Division/Unit and ensure timely reporting and escalation of regulatory risk issues to the CFG CCO and Business management.  The SCO will proactively collaborate with Business management, support/control functions as well as the CFG and RBS Americas compliance community and facilitate the development of the Program in response to changes in the Business activities, regulatory requirements and industry best practice.
Key responsibilities of the Senior Compliance Officer for each business division/unit include:



Partners with Business management, Business Unit Risk Management, Legal and RRCM colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream regulatory risks and issues.  Drives a culture of accountability and compliance, and works with Business Units to ensure compliance with applicable federal and state banking and securities laws, rules, regulations, and supervisory guidance.

Serves as an independent advisor to Business Vice Chairmen and executive management; participates in Business management, risk and strategy meetings and provides regulatory risk advice, updates on regulatory developments and reports on “State of Compliance” to Business management and the CFG CCO.

Manages the functional segments/offices of specialized compliance across all of the organization (i.e., Fair Lending)

Oversees the responsibilities of multiple divisional regulatory compliance offices (i.e. Consumer Banking and Broker Dealer)

Partners with the Business in developing policies, procedures, standards, and marketing materials that meet existing and newly developed regulatory requirements and oversees compliance advice and sign-off.

Oversees compliance advice and sign-off on new Business initiatives, new products & services and process changes.

Collaborates across RRCM, to synthesize and communicate a comprehensive view of regulatory risk to management; implements robust compliance monitoring/surveillance programs.

Assists Regulatory Relations in coordinating regulatory examinations, advises on Action Plan design to address regulatory findings and tracks timely remediation of the regulatory issues.

Leads, motivates, supervises, and develops Compliance staff; assesses and escalates resourcing needs, recruits and makes hiring recommendations, completes performance evaluations and leads talent management for team.  Improves employee engagement while advancing teamwork, transparency, and accountability.

Promotes awareness of applicable regulatory standards, upstream risks and industry best practice across the Business.

Provides advice on design of Business Line's regulatory risk quality control/assurance programs, reviews results and advises on program enhancements.

Provides input in design of Business management information (MI) reporting to incorporate compliance risk metrics, monitors metrics and escalates matters as appropriate.


Qualifications

Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization.

Bachelor’s Degree required, Master’s Degree preferred.

10-15 years Compliance, Risk or Audit experience with at least 5 years in a significant leadership role with a proven ability to engage with Executive Management and regulators.

Experience working within a large, complex financial service organization.

Strong working knowledge of the compliance risks associated with the Business Division/Unit product and service mix and a track record of partnering with business management to implement effective compliance programs.

Problem solving skills as well as flexibility and adaptability are of key importance.

Prior experience working with regulatory agencies, including OCC, FDIC or State agencies. 

Certified Regulatory Compliance Manager designation preferred.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384105]]> Tue, 28 Feb 2012 14:00:00 GMT 2214227-Providence-Risk-Management
Manages all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Deploys resources to optimize individual and team performance. Responsible for branch compliance with bank policies, procedures, and operational integrity. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts cold calls on prospective small business customers. Maintains and develops relationships with existing small business customers. Creates and manages to branch business plan. Represents bank in local community organizations. Conducts performance reviews for staff. Coaches and trains staff as needed. Reports to Regional Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


4 years sales management experience


Proven ability to manage franchise profit and loss objectives


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Scheudle, Mandatory Weekends  
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383667]]> Thu, 09 Feb 2012 14:00:00 GMT 2163120-Providence-Retail
The Senior IT Assurance Professional will assist in the delivery of a world class IT Assurance Test Program for a centralized technology organization.   They will be an IT Risk and Control subject matter expert requiring a broad exposure to and understanding of technology.  They will act as a point of escalation for Business Unit Risk Managers, Management, Business Partners, and team members.  They will need to be an adept and diplomatic communicator capable of managing discussions with conflicting points of view; capable of discussing potential concerns on a detailed technical level with technical support and at a higher business level with management and less technical colleagues.
The Senior IT Assurance Professional is responsible for performing the review, managing all notifications, status communication and reporting associated with a review.  They are responsible for ensuring that all assessments are completed on time and in compliance with internal and best practice standards; and that all risk assessment reports are produced to a consistently high quality. 
The Senior IT Assurance Professional will also play an active role in the continuous improvement of the Risk Team’s processes and procedures, in the expansion of the team’s testing program, and in the development of other team members.  They will demonstration strong leadership skills and interpersonal awareness that encourages open feedback and colleague affinity.
Business Management & Planning: Create, implement, and deliver on operational plans aligned with the quarterly, semi-annual, and annual test program target dates and deliverables. Contribute ideas, innovations and insights based upon knowledge and understanding of IT, IT risks and controls, personal experience, research, and observation.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.
Customer Service: To champion strong customer service attitudes and values.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.
Qualities:    



Asks insightful, open questions    

Uses appropriate communication channels to keep people informed.    

Adapts the method and style of communications to changing circumstances and needs.    

Runs meetings efficiently.    

Writes comprehensive concise and clear risk documents.    

Creates an environment where open, honest and constructive conversations are encouraged; supports people leaders to share their own beliefs and opinions and encourages others to do the same.    

 Responds positively to challenges/questions and supports arguments with sound reasoning    

Works to achieve a win-win outcome    

Forms long term relationships and partnerships to maximize support for the business    

Consistently steps back from the detail to consider the bigger picture.    

Demonstration of strong leadership and interpersonal awareness that encourages open feedback and colleague affinity    

Co-operates with others to achieve business success.    

Seeks out opportunities to offer help and support across teams.    

Generates a climate of collaboration.    

Breaks down barriers to cross-functional team working.    

 Facilitates dialogue between team members to enhance team achievement.    

Confidently and quickly addresses challenging business issues with empathy and understanding.    

Seeks views and opinions from colleagues


Qualifications

Advanced analytical skills
Excellent written and verbal communication skills
Excellent presentation and experience fielding questions
Advanced knowledge of MS Word/Excel/PowerPoint
 Excellent interpersonal skills
In depth knowledge of financial services industry
 Bachelor Degree required, Master’s Degree preferred
 
Knowledge:



Direct experience or exposure to the following technologies: 

UNIX,

Mainframe,

Wintel,

various database platforms,

 web application architecture,

 .Net and classic programming languages.

Experience with Cobit, GLBA/SOX/PCI testing requirements required, including application and database attacks, malware, penetration and vulnerability testing

In-depth knowledge of regulatory compliance requirements and risk management principles.

 
Experience:



7-10 years professional experience, preferably in a financial services environment

5-7 years risk experience, preferably in a technology environment

Proven experience with highly complex risk issues in a technology environment

Experience implementing or evaluating IT Controls

A background in IT Audit, IT Risk, or Information Security is preferred.

 
Certifications Desired: CISA, CISSP, SSCP, CEH, or CISM
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383548]]> Tue, 07 Feb 2012 14:00:00 GMT 2158847-Providence-Corporate
Serve as the executive responsible for leading and overseeing Citizens Financial Group’s (CFG) Privacy Office.  Provide definitive advice, guidance, and assistance to CFG management on all matters involving privacy, federal banking regulations, data protection/information security, and fraud/identity theft that affect personal customers, commercial customers, and our employees.  Performs monitoring and reporting on the effectiveness of CFG’s corporate-wide Privacy Compliance Program.  Assist in key privacy-related matters and initiatives as the subject matter expert, and work collaboratively to support CFG management with all privacy and data protection laws.
Key responsibilities include:



Ensure the continued implementation of the Privacy Office including the structure, strategy, policies and procedures, and other governance functions to provide advice, assistance, and guidance on all federal and state privacy laws and specifically those that affect banking.  This includes management and direction for the Privacy Committee and sitting on other CFG committees overseeing aspects

Develop a corporate-wide reputation for Privacy expertise and ensure business lines have the appropriate advice, assistance, and guidance to identify, implement and maintain CFG’s privacy and data protection policies and procedures.  Ensure that all legal, regulatory and/or mandatory requirements (both internal and external) relating to compliance and Privacy risks are interpreted, understood and acted upon appropriately.  Assist with fraud investigations or matters related to CFG’s Ethics Policies, as needed.

Provide leadership in the development and implementation of effective compliance programs to comply with Gramm-Leach-Bliley Act and CFG’s Customer Information Security Program (CISP).  Provide all needed advice and guidance and render opinions regarding new initiatives, changes in process, and remediation activities as needed.  Collect and analyze information to provide effective oversight of the CISP and report as needed to the Board of Directors and other risk committees on the status of compliance with GLBA.

Develop and maintain strong working relationships with CFG management, including Risk colleagues, Legal, Human Resources, Security & Risk management to establish and implement a Corporate-wide Privacy Office and Compliance Program.  Provide leadership in the planning, design and evaluation of privacy related projects. Represent RRCM as appropriate on business projects and governance groups, providing input and challenge on Privacy compliance matters and influencing these bodies as appropriate.


Qualifications

Preferred Qualifications:



Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization.  Strategic vision and the ability to maintain a best-in-class privacy office within the context of the privacy marketplace and industry trends.

In-depth experience with Federal Banking Laws, Rules, Guidance relating to GLBA and all FFIEC Guidance and experience working directly with federal banking regulators.

Strong working knowledge of all privacy and data protection laws and specifically all financial services regulations (GLBA, FACTA, FCRA, State Data Protection Laws RFPA, HIPAA/HITECH, UDAP/UDAAP, AML/BSA, HR/employment laws, surveillance and monitoring laws, data breach laws, etc.) with the ability to advise on diverse compliance related financial services activities and the regulatory rule making process.

Knowledge of data protection/information security, telemarketing laws, COPPA, CAN-SPAM, TCPA, ECPA etc.

Ability to provide definitive advice and guidance on large corporate projects and initiatives in real time.

Ability to interpret regulations impacting the financial services industry and advise on corporate-wide compliance oversight and enforcement program policies for regulatory risk management.

Ability to conduct legal research on complicated matters and distill advice to a broad audience with operational recommendations for implementation.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383018]]> Thu, 26 Jan 2012 14:00:00 GMT 2128106-Providence-Risk-Management
The Strategy and Analysis Manager is primarily responsible for the development of strategic documents and presentations for the company.  These documents are intended for executive management at Citizens and RBS Group as well as their respective board of directors.  This person is also responsible for tracking Citizens progress against the strategic plan and its respective targets as well as providing comparisons against the strategy and initiatives of peer banks and competitors.  This person will also assist with M&A activity as well as ad-hoc presentations & projects.
 

Qualifications

10+ years of experience


Experience in developing Strategic plans and presentations


Strong powerpoint and excel skills


Strong writing & editing skills


Ability to illustrate key concepts and messages in a clear and visually appealing manner


Ability to relate and work with various levels throughout the organization


Bachelor's degree

Preferred:


Experience at a large banking institution with exposure to various functions or worked at a major bank consultant institution


Strong oral communication & presentation skills


Project Management experience


Management or supervisor experience


Master's degree
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
377782]]> Wed, 20 Jul 2011 16:00:00 GMT 1609070-Providence-Management