http://cfgcareers.com/rhode-island/operations-jobs en
The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.


The Ops Senior Associate ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas. May serve as point person to more junior team members. Research routine customer, brand, or bank inquiries as appropriate.


Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements. The incumbent is expected to utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems. May provide customer service for internal and/or external customers. Performs other such duties as assigned.


May include reporting responsibilities which may entail creating, monitoring and analyzing. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Provides training and/or feedback for new and existing staff members. May require multi-tasking and cross training within the department. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. The incumbent must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.

Qualifications

Advanced problem solving skills and analytical skills


Strong math skills


Strong compliance/regulatory environment knowledge/skills


Strong ability to multi-task & strong organizational skills


Strong ability to communicate effectively verbally and written with all levels of colleagues


Excellent customer service skills


Strong product knowledge


Advanced department specific system functionalities and specific mainframes


Solid knowledge of MS Word


Solid knowledge of MS Excel & Outlook


Advanced knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 - 3 years Operations experience, experience working in an operations environment preferably financial institution.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386672]]> Sun, 20 May 2012 16:00:00 GMT 2448292-Providence-Operations
The Wire Transfer Associate III is responsible for the processing of Exceptions items routed systematically to queue for various reasons. The Wire Transfer Associate II also interacts with AML/OFAC to gather additional information on incoming payments that contain matches to the SDN/OFAC list. The Wire Transfer Associate III is also responsible for monitoring all sub-queues to ensure all payments are dispositioned in a timely manner. This role also monitors high profile/high risk payments to ensure their timely and accurate processing. The Wire Transfer Associate III also serves as an SME on end-to-end wire process. Key responsibilities include: ensuring that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released, sending authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payment related correspondence to ensure accuracy, monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting and funding issues, interfacing with outside departments to expedite processing of high profile/ high risk payments.



Ensures that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released.

Sends authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payments related correspondence to ensure accuracy.

Responsible for monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting, and funding issues.

nterface with outside departments to expedite processing of high profile/ high risk payments.

Monitors exceptions printer to ensure payments are not canceled in error.

Acts liaison with GOI in order to ensure end-to-end processing of all wire transactions.

Act as touch point for other departments with escalated wire questions and issues.

Brings down the wire system at the end of the business day and balances internal wire total count against totals at the Federal Reserve.

Balances internal Wire Reject accounts.

The Wire transfer department support 100% percent of all wire transfer for CFG. This position services both internal and external customers. External customers are usually high profile Cash Management customers or businesses requiring the utility of wire transfer to conduct business. Internal colleagues range from branch employees to senior executives sending wire transfers on behalf of customers or for the purpose of bank business. This position works closely with the AML area to ensure regulatory compliance and due diligence have been performed on all transactions processed through Wire Transfer. Works closely with the Fraud Department to ensure all high dollar payments go through required review process prior to being released.



Qualifications

Education:

High School Diploma or Equivalent GED

Associate degree or 1 year experience in lieu of degree



Skills/ Competencies:

Advanced critical thinking skills.

The ability to multi-task and prioritize assignments to ensure critical timelines are met.

Able to work independently with minimal supervision.

Excellent organizational skills.

Excellent working knowledge of MTS and MainFrame

Solid working knowledge or regulatory procedures.

Excellent math skills (Able to accurately calculate potential overdraft factoring in sweep accounts and other variables)

Excellent typing/ Data entry skills

Superior communication skills

Superior customer service skills

Phone skills

Intermediate level PC skills required.



Experience:

2+ years specifically any experience with utilizing VRUs or any related phone technology as well as authenticating customers over the phone is a plus. Experience with different types of wire transactions and familiarity with industry standards is preferred.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386664]]> Thu, 17 May 2012 16:00:00 GMT 2441273-Providence-Operations
The Manager of Loan Servicing manages a segment of a division which encompasses several large or more risk intense departments. This individual is responsible for a large or complex section of the company’s operations. Conducts problem solving and projects of moderate complexity with little or no direction. May manage employees across multiple sites. Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Develops, recommends, and implements departmental policies and procedures. Ensures staff compliance with these and other banking policies. Creates and maintains a customer focused, risk-averse operating model for areas of responsibility. May have budgetary control as a key accountability. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Function/Deliverables:


Manages a segment of a division which encompasses several large or more risk intense departments.

Responsible for a large or complex section of the company's operations.

Conducts problem solving and projects of moderate complexity with little or no direction.

Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Ensures staff compliance with these and other banking policies.

Creates and maintains a customer focused, risk-averse operating model for areas of responsibility.

Budgetary control as key accountability.

Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.
Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Ability to make sound decisions and implement actions


Superior customer service orientation, advanced analytical and proficient product knowledge.


Superior ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Superior time management skills


Superior written and verbal skills


Strong organization skills


Strong project management skills


Strong PC Skills


Proven experience of successfully delivering services through leading people


Knowledge of basic project management methodology


Working knowledge of process improvement techniques and methods


Wider business knowledge of all other functions within the division.


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility.


Excellent problem solving skills


Bachelor Degree required, Master’s Degree preferred


8 + years Financial services/operations environment, 8+ years of leadership/managing people.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386488]]> Wed, 16 May 2012 16:00:00 GMT 2439933-Providence-Operations
This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members. May participate in projects requiring coordination with other teams. May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.

Qualifications

Organization skills


Solid ability to multi-task


Solid customer service skills


Proficiency in PC skills and MS Office


Solid analytical skills


Solid knowledge of department computer applications and systems


Solid written and verbal communication


Capacity to work independently


2+ years, Experience in analysis, financial services industry or business line experience a plus


Associate Degree Preferred
Proficient knowledge of Mainframe applications and Microsoft applications including Word, Excel, Access, Powerpoint.
General Accounting principals including solid foundation of debits, credits and General Ledger processing.
Ability to work in a fast paced deadline driven environment.
Commercial loan processing knowledge preferred.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386527]]> Wed, 16 May 2012 16:00:00 GMT 2439930-Providence-Operations
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members. Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders. Utilize department specific system applications.

Qualifications

Excellent organization skills


Excellent ability to multi-task


Excellent customer service skills


Advanced MS Excel


Strong knowledge of department computer applications and systems


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Advanced analytical skills


Solid interpersonal skills


Capacity to work independently


Associate Degree required, Bachelors Degree preferred


5+ years, Professional experience in analysis or equivalent, financial services industry or business line experience.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386573]]> Wed, 16 May 2012 16:00:00 GMT 2439920-Providence-Operations
The Ops Assistant Manager manages the day-to-day activities of a business unit. Under management guidance, may assist in the preparation of business plans, budget, and goal setting for the unit. Analyzes and prepares reports for management on team goal achievement. Researches and resolves routine operational issues. Responsible for providing input on Performance Evaluations, Salary/merit Recommendations, Disciplinary Action, Hiring Decisions, and reward and recognition of employees under supervision. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan.

Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Solid customer service orientation and proficient product knowledge.

Solid problem solving skills

Solid organization skills

Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.

Solid knowledge MS Excel

Solid knowledge PowerPoint/Visio

Solid knowledge of MS Word

Solid time management skills

Solid written and verbal skills

Solid interpersonal skills

Solid project management skills

Solid PC Skills

Supervisory experience

Ability to support others through development and coaching

Strong understanding of the compliance/regulatory environment

Associate Degree required

4 + years Operations experience, 3+ years supervising people, managing workflow process.

Proficient in the Lean Methodology, Knowledge of Check Processing Operations



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 10:00am - 7:00pm - Scheduling will need to be flexible to accommodate the business needs. Saturday maybe required.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386606]]> Wed, 16 May 2012 16:00:00 GMT 2439935-Providence-Operations
This position will serve as a midlevel analyst with operational responsibilities for accurately evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity in accordance with Global and Local Regulatory procedure and policy in consultation with AML supervisory staff.

Responsible for ensuring that assigned processing is performed according to the standards set forth by the Bank in addition to government and industry regulations. The Analyst II must have a good understanding of the governing rules and regulations and the implication of processes on other groups within operations and other divisions in the Bank. The AML Analyst II may work on processing of Due Diligence, Sanctions Filtering, Bank Secrecy/Cash Reporting, and/or CIP.

Analyzing, researching and making decisions. Report and submit necessary documentation as required. Creating and maintaining appropriate files which will be reviewed by AML supervisory staff as well as internal, external and regulatory examiners during annual audits and examinations. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations as required. Understands and follows operational controls to minimize errors. In consultation with AML supervisory staff provides feedback in the development of strategies to alleviate operational issues and Ensures compliance within the area of responsibility; makes recommendations for improving effectiveness of policies and procedures.

Qualifications

Willingness and ability to learn: internal and external rules governing the compliance area


Able to achieve both immediate and short term goals with appropriate supervision, ensure smooth work flow and meet operational deadlines


Good written and verbal skills


Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members


Computer skills, including Microsoft office, research software and internet searching and investigation skills


Bachelor Degree preferred


AML Certification preferred


2 + years, banking experience within retail or operations, basic knowledge of banking and bank systems


2 + years, AML knowledge, working knowledge of AML or Bank Secrecy procedures.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: 2nd shift hours with the possibility of some overnight shifts, hours will vary

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386495]]> Mon, 14 May 2012 16:00:00 GMT 2433752-Providence-Operations
This position will have day-to-day management responsibilities for directing activities within the AML group, who are responsible for evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity.
This individual will be responsible for managing the daily/weekly/monthly management information reporting for Regional Services including prioritizing work, managing stakeholders and managing a staff of up to 4 FTE. The ideal candidate will have strong organizational skills, good communication skills, be a self-starter, be able to work under stressful conditions
Manages the day-to-day operational environment through effective communication of information and setting priorities to facilitate and maximize efficient performance. Maintains all documentation of the department ensuring procedures, policies and guidelines are kept current. Develops staff knowledge to ensure that all staff is kept up to date on relevant changes in the business. Reviews and monitors productivity of the department to ensure it is kept at a maximum level serving the clients.

Coordinates and liaises between global and internal compliance groups for information/data compilation. Interfaces with internal clients, compliance, business, client services, cash operations, securities operations, operational risk management, IT, systems, and external vendors concerning matters that effect or interface with the department. Ensures that management controls, designed to minimize the operational errors that occur, are in place and working effectively. Assists in the development of strategies to alleviate operational issues, promote client satisfaction and/or regulatory issues.

Leadership Accountabilities:


Business Management & Planning: Create and implementation and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, coach and develop staff, reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Direct experience managing a compliance group within a financial institution

Expert knowledge of internal and external rules governing the compliance area

People leadership

Understanding of industry practices in the area of anti-money laundering practices and sanctions filtering

Bachelor Degree Required

AML Certification Preferred

5 + years, direct experience managing a compliance group within a financial institution

5+ years, financial services and/or general banking knowledge and Management/Supervisory experience.

Proven experience of understanding industry practices in the area of anti-money laundering practices and sanctions filtering

5+ years, AML experience preferred.

Must have a solid understanding of technology (Excel, Access and other reporting tools).


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386309]]> Tue, 08 May 2012 16:00:00 GMT 2424941-Providence-Sales-and-Service
Process and fund retail installment contracts from automobile dealers. 
Documentation review to ensure compliance.
Support RBS Citizens Credit and Sales Department with necessary steps in the processing/funding process.
Adhere to all Compliance policies, customer experience expectations and department policies and procedures.
Handle dealer phone calls; answer questions regarding Funding. 
Candidate will be required to learn all aspects of the Auto Finance Department and help as needed.  
 

Qualifications

High School Diploma

1 year customer service experience.

The individual will need to possess computer skills, knowledge of a 10 key calculator and data entry skills along with some phone experience.

Environment is very fast paced and team oriented.

There are daily goals and deadlines to be met.  

 
  

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Tuesday – Thursday 1:30 – 10:00; Friday & Saturday 11:30 – 8:00.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386075]]> Mon, 30 Apr 2012 16:00:00 GMT 2395865-Providence-Corporate
This position may be required to support the several departments within the Debt Management, Mortgage and Fraud Operations Group.  This role will include mail, reporting and researching.  This role may also include invoicing, monetary transactions, recovery account set up, coordination of titles, filing claims, chexsystem updates, reconciliations and specialized letters.
Mail- This would include all processing of the departments’ mail; identifying, logging and distribution.  
Monetary Transaction – This would include processing of transactions related to allocation of funds.  Processing would consist of but, may not be limited to the following types of transactions: Check processing, all automated payment systems (i.e. Epost, Princeton, eCom, RBS Lynk), Bank Right of Offset, Check Automation Technology (CAT), Wire Transfers, Stop Payment Requests, Return Deposit Items (RDI), Increase to charge off, Payment Reversals, Extension Payments, Paper Ticket Processing, Specialty Queues and Post Sale Process.
Reporting - Manually retrieving, updating and maintaining departmental reporting functionalities that are utilized by all levels within the department.
Research- Utilizes internal bank tools and websites to help facilitate the locations of missing payments as well as researching invoices and possible misapplied payments.
 

Qualifications

Highly Organized

High aptitude for Verbal and Written communication skills

Excellent Time Management Skills

Highly Detail Oriented

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384825]]> Mon, 02 Apr 2012 16:00:00 GMT 2321389-Providence-Corporate