http://cfgcareers.com/riverside-jobs en
 







Provide first level of support for CCO Mortgage colleagues

Provide hardware and software support for senior executives

Escalate priority support issues to senior staff and/ or corporate technology groups

Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.

Maintain a positive working relationship with Consumer Banking business lines and other departments within the bank.


Prioritize and schedule work as necessary to maintain department service level agreements
Maintain and monitor department mailbox
Update and  maintain cases in a timely fashion     
PC hardware and software  procurement


Basic networking skils


Assist with IT related training for new colleagues


Maintain equipment, purchasing and software database


Wireless and remote connectivity troubleshooting experience helpful but not necessary.


Works within a small or large systems team and contributes independently.


Is reliable, dependable, and trustworthy






Understands roles and responsibilities within the team

Working well with both internal and external group teams

Enhances team productivity by helping others

Provides technical supervision on small projects.

Adheres to department policies and procedures

Has input to department policies and procedures

Basic networking skills

Assist with IT related training for new colleagues

Maintain equipment, purchasing and software database

Wireless and remote connectivity troubleshooting experience helpful but not necessary.

Works within a small or large systems team and contributes independently.

Is reliable, dependable, and trustworthy

Understands roles and responsibilities within the team

Working well with both internal and external group teams

Enhances team productivity by helping others

Provides technical supervision on small projects.

Adheres to department policies and procedures

Has input to department policies and procedures






 

 


Qualifications

  





1 + years vendor application support experience
1+ year supporting users in  remote environment
2 + years PC\laptop experience
1 + years printer experience
2 + years support Windows XP in a corporate environment
2 + years support MS Outlook
2+ years MS Office support experience
Basic networking skills and troubleshooting
Must be team orientated, have a service orientation, and possess strong oral and written communication skills.
Ability to prioritize and multi-task effectively while working in a fast paced demanding environment
Strong analytical and trouble-shooting skills





 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383334]]> Wed, 01 Feb 2012 14:00:00 GMT 2145313-Providence-Corporate
Performs intermediate clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s).  Researches routine customer, brand, or bank inquiries as appropriate.  Determines the source of problems and works to resolve them. Performs simple data entry tasks, compiles simple data, and performs routine math calculations. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. 

The position requires routine decision making without consulting supervisor and the ability to prioritize.  Completes multiple daily functions in an accurate and timely fashion, using basic analytical skills. Works independently most of the time and is capable of solving problems in assigned areas. May provide customer service for internal and/or external customers.  Performs other duties as assigned.  May require multi-tasking and cross training within the department.  May require training of other staff. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.
 

Qualifications

High School or Equivalent required


Good problem solving skills and analytical skills


Basic math skills


Good compliance/regulatory environment knowledge/skills


Ability to multi-task and attention to detail


Ability to communicate effectively verbally and written


Good customer service skills


Working knowledge of department computer applications and systems. Basic mainframe skills.


Working knowledge of MS Word


Working knowledge of MS Excel


Working knowledge of MS Outlook


1 – 2 years Operations experience, Experience working in an operations environment or entry level clerical.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-4:30PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383279]]> Mon, 30 Jan 2012 14:00:00 GMT 2136791-Providence-Operations
The Wire Transfer Associate I responds to diverse incoming customer requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options (may include requests that are not routine in nature).  This role will assist high profile customers with sending high dollar, high risk domestic and international wire transfers and will assist customers with activating Wire authentication PINS, perform due diligence call backs to customers to validate wire instructions and process ad hoc research requests on behalf of customers.  Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship.  The Wire Transfer Associate I must adhere to all internal risk policies as well as all federal and international laws & regulations all while providing exceptional customer service.
 

Qualifications

Excellent Typing/Data Entry skills and Computer Skills


Superior communication skills


Excellent customer service skills and Phone skills


Intermediate level PC skills required




High School or Equivalent required, Associate Degree preferred or 2 years of experience in lieu of degree


2 years of Customer Service Experience, Experience servicing customer through the telephony channel. Specifically, any experience with utilizing VRUs or any related phone technology as well as authenticating customers over the phone is a plus.  Experience in supporting customers in Retail or Commercial Banking a plus.

 

Hours and Work Schedule

Hours per Week:   20


Work Schedule:    Monday-Friday 2:00PM-6:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383259]]> Mon, 30 Jan 2012 14:00:00 GMT 2136790-Providence-Operations
The IT Security / Threat and Vulnerability team currently has an opportunity for an Information Security Engineer.  We are looking for a team oriented security generalist to support Line Management in the on-going development of an insider-threat program.  As a member of the IT Security team, you will be responsible for the review and evaluation of security-related events, as well as performing detailed analysis of trends, volumes, and other high-level metrics. Subject matter may include, but not be limited to: effectively learning and utilizing information security tools to conduct day-to-day tasks; reporting, monitoring, risk and response analysis; process and risk documentation; and working to ensure that security policies are met and procedures are implemented.
The ideal candidate must be familiar with the major security organizations and be comfortable with conducting on-going research on best-practices and emerging threats in the field of insider threats; and have experience in drafting synopses and recommendations applicable to existing policies and infrastructure. The ideal candidate will have relevant experience in managing or monitoring infrastructure technologies that support  a holistic multi-layered information security program.  Experience working with or for a Security Operations Center is also quite valuable. 
The position is required to perform work with a high level of accountability and confidentiality; however this position shoulders a core responsibility for completing day-to-day work and tasks as assigned in a timely manner.  The successful candidate will be able to work with minimal supervision once training is completed and objectives clearly outlined.  Must be able to produce results according to specific documentation and analysis guidelines provided by Team Leads. This position will require frequent communication with a number of internal partners to provide context to monitored activities.  The ability to perform high-level queries and similar data analysis functions using standard business software tools is necessary. Strong written and verbal skills are required. Former military are encouraged to apply.
 

Qualifications

3 - 5 years Information Security experience in a large corporate environment.
Appropriate certification (Security+, CISSP, etc.) preferred.
Relevant experience or exposure in at least two of the following security areas preferred;
Security Events Monitoring Tools
Cyber Security Incident Response
Risk analysis and documentation
Host Intrusion Detection Systems
Network Intrusion Detection Systems
Intrusion Prevention Tools
Firewalls
Application Security Tools
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383048]]> Mon, 23 Jan 2012 14:00:00 GMT 2121035-Providence-Corporate
Responsible for managing the daily operations of the Teller staff in a Tier II branch. Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:    Monday-Saturday - hours vary
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382902]]> Thu, 19 Jan 2012 14:00:00 GMT 2110046-Providence-Citizens-Teller
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 Must be available to travel as needed. 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Other Information

Please note: Per the Internal Recruitment Guidelines and Policy, by applying for this position you certify that you meet the following criteria in order to be considered for this position:





Meet the minimum job qualifications.

Received a rating of 3 or better on your most recent performance review.

Currently not on a Performance Development Plan or Final Written Warning.

Informed your current manager of your intent to apply for the position.

For additional information, please review the Internal Recruitment Policy https://www.rbsamericashr.com/SiteCollectionDocuments/Policies/policy_3.02_Internal_Hires.pdf  on RBSAmericasHR.com.
Please keep in mind, there is no mandatory length of time in a role before you can apply for another role; however, our practice suggests a minimum of 12 months in your current position. Additionally, you are only eligible to apply and be considered for up to three positions at any point in time.
  

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382937]]> Tue, 17 Jan 2012 14:00:00 GMT 2105833-Providence-Corporate
 This position is responsible for providing analytics and modeling for the Home Lending Solutions (HLS) Sales and Distribution channels.  The incumbent will be responsible for tracking and analyzing productivity and capacity of the HLS sales channels, including analysis by geography and market, loan product and purpose, and lead sources.    Analysis will include projections in line with recruiting plans and market conditions, as well as capacity and resource optimization for the Direct sales channel.
 Lead complex business analysis to support Business Development and Analytics and its business partners.  Must Design, propose and execute complex analysis using business intelligence and data mining techniques under minimal supervision of a Business Manager.      



Lead issue specific analysis as part of a larger business problem. 

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested.  Detail analysis and flow of report to be executed by other analysts in the team

Define timelines, deliverables, and tasks for different analysts and colleagues in the project team.

Communicate results in visual appealing format, provide interpretation and next steps of the analysis. 

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistic or quantitative analysis of productivity of sales, across multiple distribution channels, including dimensions for geography, loan product and purpose, and lead sources.   Measure and evaluate opportunities or risks associated with this analysis.

Create analysis using multi-dimensional database analytics tools

Retrieve and organize data relevant to analysis on hand

Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets

Measure and evaluate capacity and potential capacity of direct sales across various products and lead sources.  Assist with projections for load balancing and source optimization.

Contributes to create requirements for data warehousing and Database Development

Develop statistical , financial and operations research solutions for business problems

Deliver results in presentation ready format using MS Office or other presentation software

Create business actionable hypothesis for specific issues, check prior knowledge acceptance with customers and communicate with key stakeholders

Review and assure accuracy, consistency and theoretical soundness of analysis performed by other analysts or customers

Uses descriptive profiling and exploratory data mining; to create advanced analytics solutions leveraging statistical and financial modeling

Execute statistical, Operations Research, or other advanced data manipulation designed by Lead Analyst.

Provide modeling and analysis to support compensation planning and decisioning. for sales groups.

Provide advice and technical support all issues related to implementation and automation.  Analyze process performance and recommend enhancements

Prioritize tasks and multi-task to deliver on time multiple projects

Support strategic planning efforts by providing thought leadership and analysis

Describe business problem, sample and bias issues, deliverable time frame and database implications analysis required.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required

Engage with facilities partners as necessary regarding HLS sales staffing.

 
 

Qualifications

Bachelors Degree required, Masters degree preferred
5 years experience conducting quantitative, financial or business analysis
1+ years management/ supervisory experience
Ability to lead small teams of customers and colleagues.  Divide large business problems into smaller issues, propose hypotheses and analyses to disprove or approve them.  Allocate analysis to other team members.
Financial analysis, including strong understanding of P&L, profitability drivers, allocations, activity based costs.  
Communication Skills: ability to present complicated analytical material in a concise and compelling manner to C-level managers
Experience with SQL (various flavors)
Strong desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
Proven skills in data extraction, manipulation and presentation
Attention to detail and critical thinking skills.
Ability to prioritize and multi-task effectively
Experience developing reports
Ability to translate data into information
Creativity; able to articulate ideas and concepts in visually interesting and persuasive ways
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382729]]> Thu, 12 Jan 2012 14:00:00 GMT 2092346-Providence-Corporate
This position is responsible for analyzing and organizing data and information to support comprehensive business performance reviews and scorecards for Home Lending Solutions, and providing analysis to support HLS initiatives.
Designs, proposes and executes complex business analysis to support Business Development and Analytics and its business partners.  Must accomplish complex analysis using business intelligence and data mining techniques .
Define and executes issue specific analysis as part of a larger business problem.  Review and analyze multiple reports, metrics and information related to HLS for consistency and relevance toward business goals and measurement.  Provide primary support in the preparation of comprehensive routine and ad hoc presentations, including Production Management/Business Performance Reviews.  Coordinates data and information for the development of HLS Scorecards.  Retrieve and organize data relevant to analysis on hand.  Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets.  Measure and evaluate risks and opportunities associated with HLS initiatives, such as Common Framework and Operating Model definitions.  Contributes to create requirements for data warehousing and Database Development.  Develop statistical, financial and operations research solutions for business problems.  Deliver results in presentation ready format using MS Office or other presentation software. 
Create advanced analytics solutions leveraging research and financial modeling.  Provide advice and technical support all issues related to desktop applications and automation.  Analyze process performance and recommend enhancements.  Present complicated analytical material and formulate actionable recommendations of business insights to senior management. 
Understand business problem, deliverable time frame and database implications analysis required.  Demonstrates professionalism and enthusiasm when handling requests for analysis and reports.  Own and promote use of analytics throughout the business. 
Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required.  Provide training, as needed, to users of data warehouse to promote self sufficiency across the organization.
 

Qualifications

Bachelor's Degree required, Master's degree preferred 
Individual contributor of business analysis.  Developing independently solutions to issues, disproving or proving hypothesis relevant to analytical solution.
Ability to coordinate tasks with small teams of customers and colleagues
Financial analysis, including understanding profitability drivers, revenue, expense elements and fix allocations
Experience with SQL and business intelligence extraction tools
Excellent desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
 Attention to detail ,Critical thinking, seeking improve process efficiency, and clearly articulating cost benefit of implementation.  
 Strong communication skills, both written and verbal.  Ability to translate data into information relevant to the business issue and customer.  Explaining and training internal customer on use of solution. Ability to present complicated analytical material in a concise and compelling manner
 Creativity - able to articulate ideas and concepts in visually interesting and persuasive ways
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382728]]> Thu, 12 Jan 2012 14:00:00 GMT 2092345-Providence-Product-Support
Responsible for underwriting complete product offerings including automated and manual portfolio, Jumbo, FHA, VA, Bond Agency, and Construction-to-Perm loans.  This is a loan decisioning position with significant financial and risk impact to the business. 
Underwrite pre underwritten conventional first mortgages prepared by a Junior Underwriter
Underwrite complete product offerings including automated and manual portfolio, Jumbo, FHA, VA, Bond Agency, and Construction-to-Perm loans
Utilize your knowledge and experience to serve as an advisor for junior members of the department
Ensure material information captured in the automated underwriting system is accurate at time of review
Proactively suggest program alternatives for customers who do not qualify for terms initially submitted
Demonstrate sound judgment in the analysis of required documentation while mitigating organization risk through appropriate decision making
Meet or exceed productivity levels established by Management and credit quality standards set forth by RBS, while responding timely to quality control and audit reviews when requested
Assist the Group Team Manager when necessary and provide training when required.
In depth knowledge of all legal, compliance, regulatory and investor requirements for the product set
Is a resource for operations and sales colleagues regarding specific product requirements for loans in process
Provide exceptional customer service in all written and verbal communications to both internal and external customers
 

Qualifications

High School or Equivalent (GED) required, Certification, Licensure or other education / training preferred
Mortgage and equity industry experience
Extensive knowledge of underwriting guidelines
Extensive knowledge of Government products and guidelines
Detail and organizational skills
Customer service skills
Excellent written and verbal communication skills
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382706]]> Tue, 10 Jan 2012 14:00:00 GMT 2089495-Providence-Sales-and-Service
The incumbent of this role will be working in the  FX Operations  department.  The  FX Operations   department’s primary function i s to confirm financials and settlement instructions, process checks written on foreign institutions, processing loans in foreign currency & and monitoring and funding of nostro positions. 
The Ops Manager I manages the day-to-day activities of a business unit.  Under management guidance, assists in the preparation of business plans, budget, and goal setting for the unit.  Analyzes and prepares reports for management on departmental goal achievement.  Researches and resolves complex operational issues.  Responsible for identifying training needs and delivering appropriate training to staff.  Responsible for recruiting and hiring decisions,  performance reviews, and reward and recognition of employees under supervision. Performs other related duties as required. May be responsible for meeting department budget.  Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities: Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities.  May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution.  To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.  Stakeholder Management: Develop and maintain effective working relationships.  Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.  Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions.  Manage the new hire orientation process for new team members.

Performance Management: Ensure team meets agreed service levels , Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Team Development: Create, plan and implement activities that will support the development of team members.
 

Qualifications

Solid customer service orientation and proficient product knowledge.


Solid problem solving skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Solid time management skills


Solid written and verbal skills


Solid interpersonal skills


Solid project management skills


Solid PC Skills


Supervisory experience


Ability to support others through development and coaching


Strong understanding of the compliance/regulatory environment


Bachelor Degree required


5 + years Operations experience with 4+ years supervisory experience.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382631]]> Mon, 02 Jan 2012 14:00:00 GMT 2070957-Providence-Operations
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own.  Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.

May be required to provide input to business strategy and prioritization of Program Portfolio.  Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.

Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program. Progress business developments in partnership with key stakeholders.

Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. Deputize for Program Manager as required. Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.   Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

High School or Equivalent, Bachelor Degree preferred, PMI Certification preferred


In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential


Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Flexibility to work on a variety of projects and teams within Business Change Management


Ability to assume senior project manager role as necessary


There may be a requirement for travel within the US


Self thinker able to work through issues and escalate only when appropriate


Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition


Maximize the customer experience and minimize risk and cost of change


4-6 years Project Management, Previous Experience as Project Manager advantage


5-7 years Project Environment, Previous Project Environment advantage


5-7 Citizens Business Services, Previous Citizens Business Services advantage
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381993]]> Wed, 21 Dec 2011 14:00:00 GMT 2055321-Providence-Administration
The Ops Supervisor II provides oversight and monitoring of the workflow of a group. Oversees and supports the day-to-day department production activities which include cross training, control, and audit activities, production, and quality control.  Facilitates departmental workflow, ensures that work is properly safeguarded and controlled in accordance with banking policies and procedures.  Provides guidance, training and leadership to team/multiple teams.

Ensures work adheres to regulations and ensures compliance to CFG policies, departmental policies, risk avoidance standards and SLAs. Track and report key department metrics. Requires a detailed working knowledge of the department functions and systems supporting those functions to resolve more complex problems encountered by the staff and make non-routine decisions. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.  May manage small projects requiring coordination with other teams and may perform other such duties as assigned.

Leadership Accountabilities: 


Business Management & Planning: Be aware and understand the business objectives and how this relates to the role. Oversee and support the day-to-day department production activities.

Process/Continuous Improvement: To contribute to the improvement of the customer experience.  To encourage and respond to process improvement ideas from team members.

Customer Service: Be a role model to drive a customer service values.

Risk Management: Will Identify, minimize, and escalate risk where appropriate.

Team Leadership: Will ensure team members have a clear idea of what is expected of them and to what standard.

Recruitment & Induction: To assist in the on boarding of new team members so that they can be effective in their new role as quickly as possible.

Team Development: Will actively participate in supporting and training team members to achieve individual and department goals.

Performance Management: Will provide input in the performance review process, assist team members in achieving the objectives and targets linked to the business goals and ensure appropriate behaviors are demonstrated ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Solid interpersonal and communication skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Strong PC skills


Intermediate knowledge MS Excel


Intermediate knowledge PowerPoint/Visio


Intermediate knowledge of MS Word


Solid time management skills


Sound written and verbal skills


Solid professional customer service orientation


Ability to support others through development and coaching


Advanced problem solving skills and analytical skills


Strong understanding of the compliance/regulatory environment


Associate Degree required


3 + years Operations experience, 1+ years supervising people, managing workflow process
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382154]]> Sun, 18 Dec 2011 14:00:00 GMT 2042596-Providence-Lending
The Ops Manager II is responsible for a large or complex section of the company’s operations. Conducts problem solving and projects of moderate complexity with little or no direction. Manages department staff for a large segment of operations activities. Implements and maintains daily production requirements. Makes recommendations for change to improve processing techniques and quality. Recruits and hires employees, performance appraisals and reward and recognition of employees. Responsible for input into and meeting department budget. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Implement and deliver of business plans and targets. Plan, allocate and organize team resources to meet the business plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Outstanding customer service orientation and product knowledge


Strong written and verbal communication skills


Strong organizational, marketplace and global awareness


Highly effective networking and relationship building skills


Commitment to development and advancement of highly-skilled and diverse workforce


Acts as an agent for positive change with flexibility


Commitment to quality and efficiency


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Bachelor Degree required, Master’s Degree preferred, or equivalent work experience


10 + years Operations/financial services environment, with 5+ years of proven leadership experience


Solid customer service orientation and proficient product knowledge.


Supervisory experience


Ability to support others through development and coaching


Strong understanding of the compliance/regulatory environment


Bachelor Degree required

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380755]]> Mon, 14 Nov 2011 14:00:00 GMT 1832431-Providence-Management
A portfolio underwriter is responsible for the asset quality review, risk grading, and reporting on loans booked into the portfolio as well as the forensic review of portfolio mortgages and home equity facilities with losses and early defaults. The results of this reporting identify credit and operational risks and mitigate potential losses. The reporting is delivered to Credit Risk, line underwriting, and Credit Review.

The Portfolio Underwriter III has a high level of underwriting authority making critical decisions outside of credit policy, as well as decisions on loans of $1MM or more, and loans involving multiple transactions with other business units, while applying a deep analysis of credit factors in order to avert losses while balancing higher risk. The portfolio underwriter provides feedback and support for sales and line underwriting management on portfolio loan requests and problems with active loan requests which may involve unprecedented circumstances.

Qualifications

Extensive residential real estate portfolio lending experience with strong experience in analyzing personal and business cash flow and financial statements.


Existing knowledge of the real estate market in bank’s lending footprint.


Must be current with laws and regulations as well as industry best practices in order to meet and comply with all regulatory challenges. This includes ongoing training on Fannie Mae, Freddie Mac and FHA and the mortgage insurance company lending practices, construction lending policy, Community Reinvestment Act (CRA) lending programs, and related state bond programs, warrantable condominium project lending, best practices in the appraisal industry, and home equity product changes


Proven ability to successfully manage expectations in a fast paced environment.


Strong organizational skills with ability to meet delivery expectations while managing multiple projects.


Strong analytical skills, loan structuring, underwriting, documentation, credit and administrative skills


Exceptional communication skills, both written and verbal.


Demonstrated problem solving skills to resolve loan issues while maintaining credit quality.


Existing knowledge of banking credit, operational, and regulatory risk

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
381406]]> Wed, 26 Oct 2011 16:00:00 GMT 1919596-Providence-Sales-and-Service