http://cfgcareers.com/riverside-jobs en
The Citrix Support Engineer performs advanced functions responsible for overseeing Citrix infrastructure services, infrastructure and application delivery projects and BAU maintenance. The candidate will possess a strong background working with MS and Citrix platforms delivering applications for a global user-base and should have experience delivering the technology in a large financial or health care enterprise.



Intakes business requirements and provide designs and estimates for new Citrix delivery projects

Works collaboratively with a wide range of business and IT teams to solved business problems and to delivery highly complex solutions

Works independently to lead delivery efforts

Performs maintenance and enhancements for existing Citrix implementations

Defines and maintains standard operating procedures and other documentation required to support the Citrix environment

Participates in staff rotations to cover critical support functions including on-call support coverage for critical afterhours incidents

Coaching and oversight of junior level staff functions



Qualifications

8+ years IT experience

5+ years in a direct role supporting terminal services and Citrix in a large Windows domain environment

2+ years architecting and supporting large scale farms and project deployments

2+ years packaging and deploying applications using widely adopted tools and techniques

1+ year with Citrix Streaming profile delivery

Strong understanding of network security principals

Strong understanding of widely used scripting tools and techniques

Hands on experience deploying and managing Windows Active Directory GPOs

Excellent command of the English language is preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386772]]> Tue, 22 May 2012 16:00:00 GMT 2454850-Providence-Information-Technology
Provides 3rd level technical support of production systems, including incident response, OS patching, automation, provides standard and automated tools for system upgrades, user administration, and provides advanced systems integration to approved project initiatives. He/She directly contributes to the goals of the division in Availability and Project Delivery of mission-critical services and systems through expert-level performance of all UNIX systems management tasks. He/She has a mastery of UNIX tools and several scripting languages to automate and perform process improvement of day to day duties, and has an expert level understanding of networking protocols and system administration processes which they use to troubleshoot and remediate complex operational errors and performance issues. He/She provides expert-level system administration skills to troubleshooting existing systems and implementing new projects, provide new standards and technology, acts as a senior "architect" level person within the team, mentors other team members, participates heavily, sometimes as lead, in purchasing decisions, up to and including purchasing authority and responsibility for purchase justification. Senior UNIX Engineer also performs due diligence testing new technology for cost-savings and system enhancements, providing presentations on these to upper management, business line owners, and other personnel.

Qualifications

Strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management.
Ability to solve problems quickly and automate processes.
A solid understanding of an operating system; understands paging and swapping, interprocess communications, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions), can use performance analysis to tune systems.
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programing, the design of consistent network-wide filesystem layouts.
Ability to program in an administrative language (Tk, Perl, VBScript, a shell) to port C programs from one platform to another, and to write small C or C+ programs.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385340]]> Mon, 21 May 2012 16:00:00 GMT 2452758-Providence-Corporate
The Data Analyst Intern will support various aspects of data analysis and data management. A successful candidate will have knowledge of business and help desk skills.
Primary Functions:



Track clarify tickets and SLAs

Research and categorize clarify ticket information

Analyze incidents and the root causes and identify trends

Assist with creation and editing of Executive level reports and charts

Assist with updating Application Availability Report



Qualifications

Preferred Skills:



Working knowledge in data analysis and data management

Excellent computer skills specifically using MS Office Suite (especially Excel and Power Point)

Strong analytical and problem-solving skills

Ability to balance technical and interpersonal skills

Ability to contribute in a team-oriented environment

Strong Math skills

Ability to work independently with minimal supervision

Strong attention to detail

Preferred Education and Technical Qualifications:



Preferably a Jr., Sr. or recent College Grad in Business or Finance

Knowledge of IT Help Desk Ticketing System



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386694]]> Mon, 21 May 2012 16:00:00 GMT 2452761-Providence-Administration
Financial Project Management



Responsible for the financial health of the Infrastructure organization.

Produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals for the organization.

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Accurately forecasts revenue, profitability, margins, bill rates and utilization.

Assures project legal documents are completed and signed.

Responsibilities



Maintain Infrastructure Services Project Area Financials

Ability to analyze BAU (cost of running departments), revenue, margins, bill rates and utilization

Daily functions to include by not limited to:

Pulling Financial reporting throughout the month

Maintaining and updating BAU Forecast

Entering all Purchase Requisitions for responsible departments, tracking approvals

Process all necessary project Reclasses

Tracking Invoices and ensuring proper transfer of funds

Execute all SOW/Lease documentation through the procurement/legal process

Track SOW and Lease agreements for strategic funding plan

Computer Proficiency



Oracle Financial/P2P

Sharepoint Administration

Microsoft Office Suite – Project/Visio

Planview a plus



Qualifications

Key competencies



critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance

Education & Experience



College degree or business experience equivalent

Banking industry experience a plus

Budgets and financial Experience 5+ years

Project Management Experience 3-5 years

Flexibility to work on a variety of projects and teams within Infrastructure Services



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386684]]> Sun, 20 May 2012 16:00:00 GMT 2448274-Providence-Finance-Accounting-﹠-Audit
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own. Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.

May be required to provide input to business strategy and prioritization of Program Portfolio. Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.

Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program. Progress business developments in partnership with key stakeholders.

Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. Deputize for Program Manager as required. Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process

Familiarity with process modeling, workshop facilitation and business analysis

Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures

Knowledge of banking products and terminology

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential

Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management

Flexibility to work on a variety of projects and teams within Business Change Management

Ability to assume senior project manager role as necessary

There may be a requirement for travel within the US

Self thinker able to work through issues and escalate only when appropriate

Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition

Proven track record of end to end delivery to time, cost and quality

Flexibility to work on technology, change and business process projects

Organizational awareness required

Maximize the customer experience and minimize risk and cost of change

Proven track record of end-to-end delivery to time, cost and quality

critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386685]]> Sun, 20 May 2012 16:00:00 GMT 2448293-Providence-Administration
Financial Project Management



Responsible for the financial health of the Infrastructure organization.

Produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals for the organization.

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Accurately forecasts revenue, profitability, margins, bill rates and utilization.

Assures project legal documents are completed and signed.

Responsibilities



Maintain Infrastructure Services Project Area Financials

Ability to analyze BAU (cost of running departments), revenue, margins, bill rates and utilization

Daily functions to include by not limited to:

Pulling Financial reporting throughout the month

Maintaining and updating BAU Forecast

Entering all Purchase Requisitions for responsible departments, tracking approvals

Process all necessary project Reclasses

Tracking Invoices and ensuring proper transfer of funds

Execute all SOW/Lease documentation through the procurement/legal process

Track SOW and Lease agreements for strategic funding plan

Computer Proficiency



Oracle Financial/P2P

Sharepoint Administration

Microsoft Office Suite – Project/Visio

Planview a plus



Qualifications

Key competencies



critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance

Education & Experience



College degree or business experience equivalent

Banking industry experience a plus

Budgets and financial Experience 5+ years

Project Management Experience 3-5 years

Flexibility to work on a variety of projects and teams within Infrastructure Services



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386682]]> Sun, 20 May 2012 16:00:00 GMT 2448289-Providence-Corporate
Responsible for technical leadership for a moderate to large group of complex application systems related to a business unit or several business units. Provides administrative leadership for technical team leads and team members. Provides point of escalation for project managers and business partners concerning technical alternatives and risks associated with applications that are complex. Some local travel and participation in a 24x7 on-call manager support rotation.

Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions. Responsible for continuous improved quality metrics associated with application availability and performance.
Responsible for improvement plan development and execution to increase availability of services, bolster staff engagement, adherence to department budget, and delivery of projects on-time, on-budget and according to specifications.

Qualifications

Required skills:
10+ years of Unix System Administration experience
10+ years of Technical team management experience
Desired skils:
Proven oral and written communication skills.
Capable of developing technology investment roadmaps, business cases, and development plans.
Strong vendor relations skills
Education:
BS in Computer Science
Certifications:
ITIL certification desired

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386223]]> Sun, 20 May 2012 16:00:00 GMT 2448276-Providence-Information-Technology
Candidate will be expected to lead a team consisting of SAN operations and vendors in the support of existing large scale storage solutions as well as in the design and implementation of newer virtual and SOA environments ; as such this role will require senior-level communication skills with the ability to convert business requirements into effective technical storage solutions as well as developing timelines and budgets.

Candidate should have knowledge and experience in use of ITIL-based processes such as service delivery management, availability, capacity and performance management which enable world-class SAN services to be delivered to our customers.

Qualifications

Candidate should have 12+ years experience within the Enterprise Storage industry in the architecting, implementation and management of heterogeneous storage solutions.


Demonstrable implementation experience with large scale implementation of Brocade and Cisco fabric design should be shown.


Certification with EMC's suite of software and hardware products is necessary, in particular implementation of SRDF S/A and Star replication schema in a multi-data center environment.


Experience with Management of Hitachi and IBM storage solutions is a plus.


Experienced with EMC Symmetrix and Clariion product line and highly proficient with most of EMC’s software products with focus on data replication, disaster recovery and SAN architecture.


Experience in the design and implementation of large scale Business Continuance solutions, Risk Management and Compliance solutions with respect to Data is highly desirable.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386714]]> Sun, 20 May 2012 16:00:00 GMT 2448299-Providence-Information-Technology
The QA Analyst will be responsible for identifying and tracking metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Quality Assurance lead and also support the call center management team with requests for performance and service level reporting.



Organize and manage the collection of call center and application performance data for a new commercial lending system

Track service levels, and monitor and trend analysis

Report on quality metrics

Help drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Support the call center management team with the creation of reports that provide information call center performance

Will also provide user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

3 to 6 years experience of commercial loan and/or banking experience

Call center experience

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386657]]> Sun, 20 May 2012 16:00:00 GMT 2448275-Providence-Information-Technology
The Position holder is responsible for:



Supporting the Business in implementing the mandatory DR IT policy

Role has close links with SLA's, Availability, Capacity, Change and configuration.

Role needs to have a formal relationship with Technology Services Development and Support teams, Security and Risk functions, and a good working relationship with all individual Business Divisions.

Individual will be actively involved in ensuring DR events are performed against policy and standards engaging fully with business and technical areas and providing control framework to manage events , track results and progress issues.

Individual will perform an operational readiness role, a scheduling role, and a facilitation role for the plans maintained to recover from the loss of the production data center.

DR Training and Awareness.

Maintaining a close relationship with the Global DRET team.

Deliverables:



Planning, coordination and management of the DR ‘events’ within a defined control framework over all systems and business units supported by Technology Services Americas to ensure systems and processes comply with our internal standards, external requirements and mandatory DR policy.

Participation in (and ultimately ownership of) the scope of the twice yearly events which have a profile recognized at the very highest levels of the Group, both in TSA and throughout the Business.

Maintain Risk/Issues logs as necessary for systems/services and ensure technology recovery risks are raised to appropriate levels.

Create, maintain, and communicate a DR ‘event’ calendar which will cover all systems supported and used by RBS Americas business units in conjunction with IT Continuity policy and standards. Maintaining a minimum 12 month forward looking event calendar.

Perform DR analysis and provide guidance and direction to projects ensuring that new services and systems comply with the banks standards. Ensure that projects have developed business impact classifications and that the technology RTO and RPO comply with IT Continuity policy standards. Ensure that projects have the right Technology Services personnel engaged to successfully support the creation of a technology recovery plan. Ensure that projects are accelerated through the DR analysis, and any issues / exceptions are escalated as appropriate.

Participate in the Technology Services Change Management control framework and ensure that changes submitted to be applied to systems and services are reflected in any required changes to the technology recovery plans.

Produce reports on DR managed ‘events’ feeding the results back into the DR execution framework / baseline and escalating issues where appropriate.

Facilitate the creation of the technology recovery plans for new services and systems and ensure that they adhere to the DR execution control framework standards. Facilitate the maintenance of the technology recovery plans as systems and services change and ensure that any significant changes get reflected in the DR ‘event’ calendar as required by the DR execution control framework standards and IT Continuity policy standards.

Create and maintain a facility for the storage and retrieval of technology recovery plans in support of the availability requirements set forth by the DR execution control framework.

Evaluate legacy systems and services and produce action plans for any identified DR ‘gap’ to bring them up to current internal and external DR requirements. Assist the Business in establishing any costs the close the identified ‘gaps’.

Facilitate the review of the Data Center Disaster Recovery plan and ensure that changes are applied and maintained in good order. Be an active participant in the annual review of the Data Center Disaster Recovery plan and apply results back into the DR execution framework and escalate and issues where appropriate.

Create, maintain, and control an environment that supports the ability to provide management reporting on the current state of DR readiness across all channels supported by Technology Services Americas.

Create, maintain, control and report on the DR inventory (infrastructure and applications) necessary to ensure that all environments needed at time of disaster are accounted for and accountable for DR capabilities.

Identify and communicate obstacles or limitations that prevent the Disaster Recovery Execution Team from supporting the enterprise with robust plans, ‘events’ and capabilities to show internal and external entities that the bank could recover if a disaster were to occur in the production data center.

Create, maintain, and deliver Training and Awareness communications across the organization supporting the DRET work, deliverables, goals and objectives.

Represent Service Delivery at internal or external forums as needed by building relationships with and establishing yourself as an SME on disaster recovery tools, techniques, and any related group policy standards.

Represent Group Technology at a number of cross-divisional forums by building relationships with the cross-divisional areas and ensure compliance to our standards.

Adherence to DR Execution governance for reporting within the program and knowledge of the entry points and critical milestones within the project lifecycle.

Control and support guidelines on expenditures associated with the role and relay any variances to management prior to incurring the expense.

Support all Global DRET initiatives as they are deployed regionally or globally.

Represent the Technology Services Americas within all Global initiatives whether within the Global DRET organization or wider parts of the organization.


Qualifications

10+ yrs. Technology experience, within a multi-platform environment, within support teams and or operational experience is essential.

Wide knowledge of all applications and interfaces, including specific DR execution experience.

Experience / involvement in successfully implementing cross-divisional and cross platform programmes involving the controlling of multiple events/schedules.

Knowledge of project lifecycle and ability to articulate multiple layers of process, planning, communication and control.

Demonstrate a strong focus on Customer Service and awareness of SD availability targets

Accountable for understanding DR Principles and applying them in a consistent manner.

Ability to work under pressure and meet deadlines.

Ability to work during non-standard work hours as needed to support DR ‘events’

Accountable for understanding risk and making good risk decisions.

Accountable for continuous improvement within owned areas of the DR framework

Accountable for behaving in a professional manner as outlined by RBS Group policy.

Accountable for delivering a professional DR service.

Accountable for promoting Business awareness of the DR framework / policy.

Accountable for learning from mistakes.

Self – starter with ‘’can do’’, up-beat / pro-active attitude.

Accountable for challenging the status quo.

Technology experience ideally across multiple platforms.

Wide knowledge of DR including processes, standards, policies and real involvement.

Knowledge of SDLC/PDLC



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386683]]> Sun, 20 May 2012 16:00:00 GMT 2448279-Providence-Information-Technology
The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.


The Ops Senior Associate ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas. May serve as point person to more junior team members. Research routine customer, brand, or bank inquiries as appropriate.


Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements. The incumbent is expected to utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems. May provide customer service for internal and/or external customers. Performs other such duties as assigned.


May include reporting responsibilities which may entail creating, monitoring and analyzing. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Provides training and/or feedback for new and existing staff members. May require multi-tasking and cross training within the department. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. The incumbent must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.

Qualifications

Advanced problem solving skills and analytical skills


Strong math skills


Strong compliance/regulatory environment knowledge/skills


Strong ability to multi-task & strong organizational skills


Strong ability to communicate effectively verbally and written with all levels of colleagues


Excellent customer service skills


Strong product knowledge


Advanced department specific system functionalities and specific mainframes


Solid knowledge of MS Word


Solid knowledge of MS Excel & Outlook


Advanced knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 - 3 years Operations experience, experience working in an operations environment preferably financial institution.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386672]]> Sun, 20 May 2012 16:00:00 GMT 2448292-Providence-Operations
The QA Lead will be responsible for managing and reporting on metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Commercial Loan Support Call Center Manager and also support the call center management team with requests for performance and service level reporting.



Manage a team of 2 to 4 QA Analysts

Direct, guide, and mentor QA analyst resources

Complete performance evaluations and communicate performance recognition

Manage and oversee the collection of call center and application performance data for a new commercial lending system

Responsible for ensuring service levels, and monitor and trend analysis data is maintained in accordance with bank standards

Drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Work with the call center management team to ensure consistent management reporting on call center performance

Point of escalation for user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

4 to 7 years experience of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills







Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386659]]> Sun, 20 May 2012 16:00:00 GMT 2448298-Providence-Information-Technology
The Solutions Delivery Manager - Commercial Loans Support Center is responsible for facilititationg and dlivering process enhancements and functional solutions for the AFS platform.
Manage a team of 2-4 ressources including training, coaching, guiding staff and act as a point of escalation
Communicate implement and document procedures
Recommend corrective service to address colleague issues
Serves in a project manager capacity responsible for development and execution efforts of a mid size project or support activity
Responsible for completion of all customer follow-up work within SLA and retain ownership of customer issue until resolution
Anlayze data and create reports for management on team goal achievement, work-flow, productivity and performance

Qualifications

Leading teams


Call Center experience


Commercial Banking experience


Application Troubleshooting - Banking Applications - Commercial Banking


Windows, web, data transfer protocols, database


Problem Solving & Escalation Management


Strong oral and written communications


Project Management


Risk/Issue Management


Systems Integration Life Cycle

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386658]]> Sun, 20 May 2012 16:00:00 GMT 2448277-Providence-Information-Technology
The Commercial Loan Support candidate will be responsible for resolving user community questions and research process or application issues in a call center environement. The candidate will have working knowledge of the commercial lending domain and all phases of commercial loan servicing, and origination. The candidate will report to a Solutions Delivery lead and also support the call center management with application and support remediation and process enhancements as needed.



Provide support to a user community for the commercial loan platform in the areas of loan origination, loan servicing, loan documentation, and loan reporting

Work in a call center environment providing resolution to users on “how to” application issues

Maintain database of commercial loan knowledge

Coordinate with call center management to facilitating and maintaining BAU prioritizations

Coordinate with the lines of business on product and process enhancements to the commercial loan platform

Interact with cross-functional teams and application vendors as appropriate


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

5 to 7 years of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Knowledge of local, state and federal loan regulations

Solid verbal and written communication skills

Extremely strong skills and proficiency in Microsoft Office software;

Ability to communicate effectively and across multiple departments and levels as well as with external resources

Project management and/or SDLC experience a plus


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386656]]> Sun, 20 May 2012 16:00:00 GMT 2448278-Providence-Information-Technology
The Wire Transfer Associate III is responsible for the processing of Exceptions items routed systematically to queue for various reasons. The Wire Transfer Associate II also interacts with AML/OFAC to gather additional information on incoming payments that contain matches to the SDN/OFAC list. The Wire Transfer Associate III is also responsible for monitoring all sub-queues to ensure all payments are dispositioned in a timely manner. This role also monitors high profile/high risk payments to ensure their timely and accurate processing. The Wire Transfer Associate III also serves as an SME on end-to-end wire process. Key responsibilities include: ensuring that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released, sending authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payment related correspondence to ensure accuracy, monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting and funding issues, interfacing with outside departments to expedite processing of high profile/ high risk payments.



Ensures that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released.

Sends authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payments related correspondence to ensure accuracy.

Responsible for monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting, and funding issues.

nterface with outside departments to expedite processing of high profile/ high risk payments.

Monitors exceptions printer to ensure payments are not canceled in error.

Acts liaison with GOI in order to ensure end-to-end processing of all wire transactions.

Act as touch point for other departments with escalated wire questions and issues.

Brings down the wire system at the end of the business day and balances internal wire total count against totals at the Federal Reserve.

Balances internal Wire Reject accounts.

The Wire transfer department support 100% percent of all wire transfer for CFG. This position services both internal and external customers. External customers are usually high profile Cash Management customers or businesses requiring the utility of wire transfer to conduct business. Internal colleagues range from branch employees to senior executives sending wire transfers on behalf of customers or for the purpose of bank business. This position works closely with the AML area to ensure regulatory compliance and due diligence have been performed on all transactions processed through Wire Transfer. Works closely with the Fraud Department to ensure all high dollar payments go through required review process prior to being released.



Qualifications

Education:

High School Diploma or Equivalent GED

Associate degree or 1 year experience in lieu of degree



Skills/ Competencies:

Advanced critical thinking skills.

The ability to multi-task and prioritize assignments to ensure critical timelines are met.

Able to work independently with minimal supervision.

Excellent organizational skills.

Excellent working knowledge of MTS and MainFrame

Solid working knowledge or regulatory procedures.

Excellent math skills (Able to accurately calculate potential overdraft factoring in sweep accounts and other variables)

Excellent typing/ Data entry skills

Superior communication skills

Superior customer service skills

Phone skills

Intermediate level PC skills required.



Experience:

2+ years specifically any experience with utilizing VRUs or any related phone technology as well as authenticating customers over the phone is a plus. Experience with different types of wire transactions and familiarity with industry standards is preferred.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386664]]> Thu, 17 May 2012 16:00:00 GMT 2441273-Providence-Operations
The Ops Assistant Manager manages the day-to-day activities of a business unit. Under management guidance, may assist in the preparation of business plans, budget, and goal setting for the unit. Analyzes and prepares reports for management on team goal achievement. Researches and resolves routine operational issues. Responsible for providing input on Performance Evaluations, Salary/merit Recommendations, Disciplinary Action, Hiring Decisions, and reward and recognition of employees under supervision. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan.

Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Solid customer service orientation and proficient product knowledge.

Solid problem solving skills

Solid organization skills

Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.

Solid knowledge MS Excel

Solid knowledge PowerPoint/Visio

Solid knowledge of MS Word

Solid time management skills

Solid written and verbal skills

Solid interpersonal skills

Solid project management skills

Solid PC Skills

Supervisory experience

Ability to support others through development and coaching

Strong understanding of the compliance/regulatory environment

Associate Degree required

4 + years Operations experience, 3+ years supervising people, managing workflow process.

Proficient in the Lean Methodology, Knowledge of Check Processing Operations



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 10:00am - 7:00pm - Scheduling will need to be flexible to accommodate the business needs. Saturday maybe required.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386606]]> Wed, 16 May 2012 16:00:00 GMT 2439935-Providence-Operations
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members. Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders. Utilize department specific system applications.

Qualifications

Excellent organization skills


Excellent ability to multi-task


Excellent customer service skills


Advanced MS Excel


Strong knowledge of department computer applications and systems


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Advanced analytical skills


Solid interpersonal skills


Capacity to work independently


Associate Degree required, Bachelors Degree preferred


5+ years, Professional experience in analysis or equivalent, financial services industry or business line experience.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386573]]> Wed, 16 May 2012 16:00:00 GMT 2439920-Providence-Operations
The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following up on documentation if needed. Adherence to regulatory and bank guidelines and department standards is required.
Review submitted documentation to ensure compliance with bank requirements. Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.
Enter clear and concise comments, edit information, and document application.
Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
Basic knowledge of secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).
Meet or exceed department productivity and quality standards within department turn-time standards.
Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor. (Generally applies to technical or skilled worker able to work independently.)

Qualifications

High School or Equivalent (GED) required.
Associate Degree or Bachelor Degree preferred.
Time management and ability to meet deadlines is critical to this position. Attention to detail and organizational skills are required. Requires work in a fast pace environment with the ability to multitask.
2-3 years proficient in PC skills.
2-3 years work experience in either an office or retail environment.
2-3 years knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites.
2-3 years experience in oral and written communication with internal and external customers.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386541]]> Wed, 16 May 2012 16:00:00 GMT 2439932-Providence-Corporate
Design and plan the deployment, maintenance, development, upgrade, and support of all monitoring infrastructure systems, including servers, PCs, operating systems, hardware, software, peripherals and appliances.


Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives in support of RBS global efforts.

Review new and existing systems design projects and procurement or outsourcing plans for compliance with global RBS standards and architectural plans
 
Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.

Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate monitoring systems and software.

Provide monitoring architectural expertise, direction, and assistance to Solutions Architect I, Monitoring System Specialists, and Business Analysts, Contract Resources, Server Administrators, and Software Development teams.  Capability to communicate across all levels of the company including Senior Management, project managers and non technical colleagues.

Develop, document, and communicate plans for investing in monitoring systems architecture, including analysis of cost reduction opportunities.

Conduct research on emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility

Work with RBS counterparts globally to develop and maintain cohesive monitoring strategies, procedures and implementations.
 
Develop and document routine procedures for network operation center technician or off-shore resource execution.
 
Implement and test updates to software and agents. Respond to internal customer inquiries within required SLAs with complete and accurate information.   Participate in documentation and project efforts as needed to support the goals of the Technology Services & Enterprise Monitoring organizations
 
Maintain and support a variety of monitoring systems. Perform upgrades. Provide off hours support as needed. Participate in on-call rotation.
 

Qualifications

Solid understanding of several of following technologies :


Windows 2000 Server, Windows 2003 Server, Windows XP Professional, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003 .NET, Microsoft SQL Server 2000 SP3a, Crystal Reporting, COM+, Version management – PVCS, MS Source Safe, CVS, Perforce
Strong experience with Microsoft SQL, the ability to understand complex SQL Stored Procedures. Experience with SQL Management Studio and SQL Profiler.
Proven experience with at least 4 of the following technologies :


IBM WebSphere Application Server and all related components (JNDI, JDBC, EJB, JSP, Tomcat…etc) J2EE, JACL, ANT, Eclipse, WSAD, Classic ASP, ASP.NET, HTML, VB, VBScript, XML, JavaScript, VB.NET, C#, and Cascading Style Sheets, Web logic, Web Services (SOA), AIX, SUN Solaris, PERL, and UNIX Shell Scripting.
Experience with IBM MQ Series, Oracle, DB2, and DB2 Connect.
Highly skilled in the implementation, support and development of distributed or mainframe applications. 4-5 years experience
Must have:
Must be highly proficient with Microsoft Office Tools
Proven professional experience designing systems, networks, applications and user interfaces.
At least 4 years Full life-cycle SDLC development experience (requirements, design, implementation, integration, testing).
Experienced with the setup and at least 7+ years supporting an enterprise monitoring environment supporting at least 8000 servers and devices in a risk adverse environment with any combination of the following tools:



NetIQ’s Application Manager

NetIQ’s Security Manager

Quest’s Change Auditor Application

IBM’s Tivoli/Omnibus v3.6 + v7 including ITCAM, ITM, TCR, IMPACT, ISM, SSM, custom probe development

BMC’s Patrol

EMC’s Ionix (formerly SMARTS)

CA’s Wily Introscope, CEM, APM


Thorough understanding of RDBMS.
Proven expert in Server Monitoring and Application Monitoring.
Proven ability to work in a matrix environment with and as part of a virtual technical and project teams
BS in Computer Science or Information Technology
Plus:
Certifications.
ITIL knowledge
Masters in Computer Science or related discipline.
Financial industry experience
Understanding of GLBA/SOX and other federal banking regulations.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386090]]> Tue, 15 May 2012 16:00:00 GMT 2437219-Providence-Corporate
The purpose of the Non Performing Loan Department is to determine the potential risk of loss to the organization by analyzing the equity position of defaulted loans in our real estate secured portfolios.  This is accomplished by obtaining the market and residual value and determining any required write down to net realizable value as prescribed by internal as well as regulatory policy.  This information is used to determine the economic feasibility of approving or declining foreclose.  
The portfolios involved include the asset loans serviced directly in house as well as those serviced externally. External servicers are managed by using reports and in some cases with on site visits to monitor the perfunctory processes involved in determining risk and loss, such as foreclosure and loss mitigation, to ensure that they are meeting internal and industry standards as well as regulatory policy. 
Using knowledge of current market trends and climates, the position is responsible for the timely and accurate analyses of real estate secured loans to determine our equity position and the economic feasibility to pursue foreclosure.  Must have a working knowledge of state and federal regulations and GAAP (Generally Accepted Accounting. 
 

Qualifications

2-3 years Mortgage Default or Underwriting Experience.
Ability to analyze and recognize trends in the real estate market climate and make recommendations as needed as well as ability to review and understand appraisals and title reports.
Excellent verbal and written communication.
Ability to work with multiple vendors.
Ability to multitask.
Ability to work in a fast paced environment.
Knowledge of mortgage, state and federal regulations such as the Fair Debt Collections Act.
Strong experience in using MS productivity applications such as access, excel, word, power point.
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386584]]> Tue, 15 May 2012 16:00:00 GMT 2437223-Providence-Risk-Management
This role will research, analyze, design, test and recommend business line system applications of a complex nature. May modify, enhance, and/or design applications for the business. Engage with stakeholders to establish business requirements to develop technical solutions or business process. May collaborate with senior management in the development of meaningful performance metrics. May perform ad hoc analysis and reporting. Lead assigned projects.

Primarily working with senior management of Operations Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of workflow. This role provides technical support for complex system application(s), problem solving, and system documentation.

Organize and lead business requirements and design sessions with key stakeholders and technology team. Works in conjunction with Operations manager/customers to analyze, design, and develop requirements for system enhancements. Analyzes, tests, and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

May develop and maintain certain complex transactions to achieve customer satisfaction. Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Leads multiple larger scale projects. Acts as a liaison between Operations departments, product management, programmers and/or vendors to address system problems and enhancements.

Qualifications

Superior organization skills


Superior ability to multi-task


Advanced MS Access Data Base, MS Excel,MS Word and MS PowerPoint


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Solid quantitative & qualitative reasoning skills


String Project Management and Business Process Development skills


Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported


Solid knowledge of programming, systems analysis and testing principles


Strong knowledge of System Development Life Cycle


Ability to lead people, Business process and business objectives


Bachelor Degree required


8 + years Financial services industry or business line experience, Project coordination experience, System / business process testing methodologies, Professional experience in system analysis and programming with relational data bases.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386461]]> Mon, 14 May 2012 16:00:00 GMT 2433751-Providence-Corporate
CFG Infrastructure Service Logistics Manager .
Required Skills:



Proven technology operations or management/leadership/mentoring experience

Electricity, monitoring, and HVAC systems knowledge.

Extensive change management and process & procedure reengineering experience.

Excellent interpersonal skills to effectively interact internal/external clients/vendors.

Comprehend equipment specifications, contract terms and conditions and statements of work.

Proven Project Management experience

Role Description:
Work closely with Data Center Directors and IT Infrastructure Teams to plan, track and affect installation & decommissioning of Data Center assets. Develop and manage to Logistic Management Service Level Agreements (SLAs) and recommend/implement solutions that will ensure company meets/maintains said SLAs. Responsible for all aspects of datacenter infrastructure logistics operations including:

 Employee growth/management and operational management
 Procurement tracking
 Equipment & Shipping Vendor Management
 Customer escalations
 Power & Networking cabling coordination
 Server & hardware staging
 Server & hardware decommissioning management
 Assistance with infrastructure project management

Managerial Responsibilities:
 Provide direct leadership/management to operations staff - performance management/reporting, delegation, conflict resolution, training/mentoring, hiring & termination recommendations.
 Customer Support
 Cost Control
 Process Management
 Scheduling
 Business Reporting
 Purchasing
 Vendor Management

Travel:
Minimal travel may be required.

Qualifications

Education:
Bachelor’s degree or equivalent work experience
Benefits:
Extremely competitive
Reporting:
Reports to Infrastructure Services Manager

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385714]]> Mon, 14 May 2012 16:00:00 GMT 2433753-Providence-Information-Technology
Application Support Engineer III will provide support in a production and development environment. Some local travel is necessary and will be required to participate in a 24x7 support rotation. Act as team leader and provide second level support to Application Support Engineer I & II. Will actively participate in the interview and selection process of new employees.
Develops original and creative technical solutions to on-going development efforts.
Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives.
Develops applications for multiple projects supporting several divisional initiatives.
Supports and performs all phases of testing leading to implementation.
Responsible for supporting implementation of moderate-scope projects or major initiatives.
Responsible for post-installation testing of any problems.
Develops comprehensive technical documentation for multiple applications supporting several corporate initiatives.
Monitor, troubleshoot and repair application software issues.
Participate in an on-call 24x7 rotation to support the organization’s SLA and escalation requirements.
Adhere to a strict Change Management policy to ensure timely notification, testing and approval for ALL systems and application related changes that impact the environment.
Work with other Application Support teams to resolve issues that may impact optimal performance of an application.
Assist management with the development of a shift training schedule to create versatile team members that can adapt to changes while sustaining top-notch customer service levels.
Provide guidance and technical expertise for Application Support Engineer level I & II .
Crisis Management:Remain calm during crisis situations providing supervision and direction to members of the team.
Experience in Disaster Recovery testing and extensive knowledge of backup-restore Methodologies.
Scope:
The capacity to work within a defined set of standards and practices and an established promote-to-production process is critical to the integrity and precision of our Batch environment.



Uses fact finding techniques and analytic tools to identify problems

Takes a systematic approach to problem solving

Looks beneath the surface to identify root cause

Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require

Takes personal ownership for problems-follows through to ensure that solutions meet needs.

Effectively documents solutions

Ensures knowledge transfer to work group/project peers

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)



Coordinates Activities with Vendor personnel (prepare for installations)

Adheres to department policies and procedures

Has input to department policies and procedures

Impact:
This position is responsible for ensuring consistency and synchronization across all platforms; if this function is not met it will have a significant impact to the Banks overall world class performance.



Maintains status of project responsibilities

Facilitates in planning, estimating, and reviewing tasks for application based activities

Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supportedapplications for low to moderate impact projects

Able to develop a mid-size project plan with low to moderate impact using standard project management software.

Identifies risk areas and implements preventative measures

Recommendations on shift improvements; such as process changes or required training.



Qualifications

7+years Experience in Application Support/ Production Control Environment .
Bachelor Degree or equivalent experience.
Techical skills:
IT Skills Required:
-Mainframe (TSO/MVS, OS/JCL).
-Installation and maintenance background ofCA1, CA7 and CA11 and related software.
-Master Scheduler experience with CA-7 & WCC on Mainframe and Distributed systems.
-System administrator knowledge of CA-Dispatch and all related functions.
-Highly proficient in CA’s WCC product, installation and configuration experience.
- Strong background with Unix commands, preferably AIX.
-AIX Programming background and development experience
-Experience working with relational database management system
-Advanced knowledge of Batch abend resolution techniques
-Proficient in Test Director and Clarify or similar problem management tool
-Knowledge of Endevor concepts
-Proficient in IBM Utilities.
-Connect:Directscript coding/ Secure Plus
- Highly proficient with File Transfer Protocol and related tools
-Highly proficient in Microsoft Office tools
Preferred :
- Fully proficient on CMOD DB2 Style Data bases and file system structures and commands.
- Must be able to code TSM storage media attributes for CMOD in Unix
-In-depth working knowledge of LAN Disaster Recovery Strategies and design
- Working knowledge of Connect Direct methodology
- File Transfer Protocol experience
-CA-1 Tape management Data base structure knowledge and administrator functions
-Proficient in VISIO flow creation based on system structures and design
-File-aid data management tool
Other :
7+ years with application support of mission critical application
Understanding of product development life cycle methodology
Ability to work as in individual contributor and as part of a team
Ability to work under tight deadlines
Strong problem solving skills
Strong oral and written communications skills
Ability to work on multiple projects concurrently
High accountability for results
Strong leadership skills to support a Multi-environment platform requiring a 24x7 uptime

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386431]]> Wed, 09 May 2012 16:00:00 GMT 2424883-Providence-Information-Technology
Manage, coach, and motivate the HLS mortgage/equity production team. Provide leadership and direction and promote teamwork and professionalism. Analyze and implement strategy for increasing unit’s performance. Develop, implement and monitor workflow improvement initiatives to meet division goals. Serve as consultant or subject matter expert to senior management or project teams.
Overall responsibility for the Home Lending Solutions Mortgage/Equity Production Teams. Manage, coach and develop team members at all levels. Demonstrate leadership and professionalism at all times.
Monitor pipeline to improve customer experience. Improve turn-time results. Partner with other business lines to maximize efficiencies.
Review daily reports to monitor areas that impact the timely completion of both mortgage and equity applications. Assist manager to identify areas that present risk of compliance violations or areas that may require improved efficiency and accuracy.
Effectively manage pipeline, adhering to departmental policies, procedures and regulatory guidelines.
Perform and /or coordinate training of new team members.
Review discrepancies in work performed by other departments that impact loan application turn time and estimated closing dates. Recommend actions to resolve or correct discrepancies.
Perform essential functions required to supervise in manager’s absence.
Perform special projects as requested.

Qualifications

High School or Equivalent (GED) required.
Associate Degree and/or Bachelor Degree preferred Or 3-5 years previous supervisory experience.
3-5 years of previous equity/mortgage experience.
3-5 years of previous management experience.
5 years of processing/ closing experience with detailed knowledge of loan documentation and products; familiar with lending guidelines.
2 years of Knowledge of bank, state and federal compliance regulations.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386278]]> Tue, 08 May 2012 16:00:00 GMT 2425091-Providence-Product-Support
The incumbent reviews and prepares closing packages for equity and mortgage products, contacts branches and settlement agents to obtain routine loan documentation, and resolves documentation issues for loan closings.  The incumbent must have excellent oral communication skills and knowledge of equity and mortgage closing documents. The incumbent is required to meet department productivity and quality standards
Verify accuracy of information input into the system, by comparing key documents such as title, homeowner’s insurance, appraisal and flood certificate. Verify rate expiration and doc expirations.
Review closing settlement sheets from closing agent and update the system with escrow information and conditions that must be satisfied prior to funding.  Prepare closing packages for all products offered.
Review fees and charges, calculate net funding, enter wire information and send e-mail notification to accounting. 
Send closing docs to agents electronically, fax figures and conditions, update system, receive HUD from agent for review and approval.
Ensure the scheduling of loan closings with either the settlement agent or the customer.  Ship files to post closing
Enter clear and concise comments, edit information and document application status on appropriate loan systems.
 

Qualifications

High School or Equivalent (GED), required

Associate Degree / Bachelor Degree preferred or 2 years of closing experience

2 years experience in the following areas:


Mortgage or equity loan closing - Knowledge of loan documentation related to closings, experience working with various branches and settlement agents

Ability to work in a high volume, fast paced environment - Ability to produce under pressure, multi task and prioritize in a sometimes stressful environment

Customer Service - Experience in oral and written communication with internal and external customers

Proficient PC Skills - Outlook, Microsoft




Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386305]]> Tue, 08 May 2012 16:00:00 GMT 2425035-Providence-Lending
Implement and oversee the quality of deliverables and effectively manage the team’s day to day activities to execute the strategic and tactical plan for and the onboarding and everyday banking needs in support of all other Premier and Private Wealth Manager clients and the proactive relationship management activities of the CSC bankers. This includes efforts to fulfill customer commitments that result in a differentiated service experience and a high level of client satisfaction and loyalty for all Premier and Private Wealth Management clients. This also includes client relationship management role centered on client profile updates, cross selling for sales suitable for remote fulfillment, and escalation of changes in client financial position to PRMs and PWMs.
Hire, train, and develop the client service center bankers. Ensure that staff members are trained and have a thorough understanding of their role and responsibilities, and the complete bank and investment product offering. This includes executing the Citizens Wealth Management sales program coaching practices that focus on client profiling and relationship planning to ensure the client financial goals and objectives are met.
Work collaboratively with partners in consumer finance, retail banking, and product group on client experience matters - Representing the voice of the Premier/Private Wealth Management client to maintain differentiated client service experience.
Escalate systemic service and client experience issues as needed. Participate in planning and development when needed. Facilitate and triage complex client service needs when escalated to partners.

Qualifications

Bachelor’s degree preferred or relevant equivalent experience
5 - 7 years management experience
Strong oral and written communication skills including presentation skills
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Mentors junior staff
FINRA Series 6,7, 24, and 63 preferred
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386013]]> Sun, 06 May 2012 16:00:00 GMT 2415389-Providence-Investment
Effectively manages customer relationships. Develops and executes relationship plan for assigned clients. Uses the Citizens Wealth Management sales process. Has an understanding of the full range of banking and wealth management products including client profile and relationship review routines that ensure the client financial goals and objectives are met.
Coordinates routine cross sell for products that do not require in person interaction and refer client to Premier RM, Private Wealth Managers when investment and complex needs are uncovered. Provide a high level of seamless customer service to clients assigned Premier Relationship Managers and or Private wealth managers.
Resolves issues, concerns and coordinates client service activities with other areas of the organization. Become the trusted resource to clients across the full range of wealth management and banking products. Consistent, credible responsive point of contact for clients.
Interacts with clients in a way that is consistent with our Citizens Customer Commitments and results in high levels of client satisfaction. Assists assigned Premier RM/Private Wealth Manager with client on boarding and complex client service priorities. Maintain high awareness of regulations, ethics and compliance issues.
Conduct reviews of all accounts and assets in accordance with applicable procedures and requirements.

Qualifications

Bachelors degree preferred or relevant equivalent experience
3-5 years of banking/remote agent experience with a demonstrated track record in high client satisfaction
Excellent customer service skills
Coachable professional with good "business sense" and an energetic/dynamic personality; strong relationship and team building skills
Views team concept as critical to success
FINRA Sers 6 and 63 licenses within 90 Days of hire.
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386017]]> Sun, 06 May 2012 16:00:00 GMT 2412199-Providence-Banker
The Business Analyst Intern will support various aspects of analyzing business and financial data, data management and data visualization. A successful candidate will have a knowledge of business, finance and developer skills.
Primary Functions:



Research and categorize business and financial information

Create and support databases for department and management

Help identify and implement meaningful solutions to address problems

Ensure data needs and accuracy including importing/exporting raw data and reviewing work as assigned

Take the lead on administering database maintenance tasks

Develop user web front-end for databases

 

Qualifications

The start of a BSA, preferably a Jr., Sr. or recent College Grad in Business or Finance

Knowledge of databases is required

Background in web application design and development

Working knowledge in data management and data visualization

Excellent computer skills specifically using and creating Spreadsheets (MS Excel) and databases (MS Access)

Understand and incorporate technical, business and user requirements into technical application

Strong analytical and problem-solving skills

Ability to balance technical and interpersonal skills

Ability to contribute in an office, team-oriented environment

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386242]]> Thu, 03 May 2012 16:00:00 GMT 2408702-Providence-Finance
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
Must be available to travel as needed.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, NA  to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregenancy, veteran or military status, marital or domestic status, or any other factor protected by federal, state, and/or local laws.
385814]]> Thu, 26 Apr 2012 16:00:00 GMT 2385661-Providence-Corporate
Responsible for managing the daily operations of the Teller staff in a Tier II branch. Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:    Monday-Saturday - hours vary
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382902]]> Wed, 18 Apr 2012 16:00:00 GMT 2110046-Providence-Retail
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.

Display leadership qualities in sales and service.  Be a resource to peers in helping them improve their skills.


Qualifications

High School degree or equivalent required

2 years sales and service experience

General knowledge of teller operations helpful

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week:   37.5


Work Schedule:    Monday-Saturday - Hours Vary
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385371]]> Mon, 16 Apr 2012 16:00:00 GMT 2359851-Providence-Banker
This position reports to the Regional Team Manager who reports to the Underwriting Group Manager. 
Underwrite pre underwritten conventional first mortgages prepared by a Junior Underwriter.
Underwriting complete product offerings including automated and manual portfolio, Jumbo, FHA, VA, Bond Agency, and Construction-to-Perm loans.
Utilize your knowledge and experience to serve as an advisor for junior members of the department.
ensuring material information captured in the automated underwriting system is accurate at time of review.
proactively suggesting program alternatives for customers who do not qualify for terms initially submitted.
Demonstrate sound judgment in the analysis of required documentation while mitigating organization risk through appropriate decision making.
meet or exceed productivity levels established by Management and credit quality standards set forth by RBS, while responding timely to quality control and audit reviews when requested.
assist the Group Team Manager when necessary and provide training when required.
In depth knowledge of all legal, compliance, regulatory and investor requirements for the product set.
Is a resource for operations and sales colleagues regarding specific product requirements for loans in process.
Provide exceptional customer service in all written and verbal communications to both internal and external customers.
General Supervision:  Incumbent develops procedures for performance of a variety of duties or performs complex duties within established policy guidelines; responsible for a defined set of assignments, e.g., all financial activities for the department; is expected to determine and create necessary procedures to set priorities and meet specific goals and objectives of the function or unit.  (Typically pertains to advanced technical, senior professional, unit supervisor).
Interact with internal and external clients including Loan Officers, operations managers, processors, quality and risk personnel.
This is a loan decisioning position with significant financial and risk impact to the business. 
 

Qualifications

High School or Equivalent (GED) - Required.
Certification or Licensure, other Education or Training - Preferred.
Mortgage and equity industry experience.
Extensive knowledge of underwriting guidelines.
Extensive knowledge of Government products and guidelines.
Detail and organizational skills.
Customer service skills.
Excellent written and verbal communication skills.
8 years of Mortgage/equity underwriting experience in another lending institution.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385382]]> Tue, 10 Apr 2012 16:00:00 GMT 2343531-Providence-Sales-and-Service
Review all software and jcl packages to insure that all materials, procedures, documentation and authorization are in compliance with standards.

Has good technical knowledge of the Software Development Lifecycle.

Execute the release of the software and JCL to the QA and Production stages through Endevor on-line and batch facilities.

Setup and use of Endevor Package Shipment Utility.

Create and maintain all stages of the Endevor environment which includes System, Sub System, Base, Delta and source files and approver groups.

Support upgrades and fixes to Endevor.

Monitor automated Endevor housekeeping tasks.

Code and implement Endevor processors which automate the movement of code and JCL through the Endevor environment.

Use software utilities such as File Aid, IEBGENR, IEBCOPY, IDCAMS to create and maintain the production and development libraries for source code, object code, JCL control cards.

Direct the activities of Software Librarians as required in order to meet project deadlines and deliverables.

Lead various special projects in the Production Control department as required.

Provide level II support and training to Software Librarians.

Work with the Audit / Risk teams to provide information when needed.

Provide training and support to the application development team on software life cycle procedures, Endevor concepts and Endevor detail procedures.

Represent Software Services at technical planning meetings and project meetings as required.

Assist development staff in debugging and troubleshooting as related to Endevor issues.

Provides 24 x 7 support for production software related issues.


Qualifications

College degree or equivalent experience.

4 to 6 years experience in a Production Control or software change control related position.

In-depth knowledge of CA-Endevor structure and function.

In-depth knowledge of software change control practices and procedures.

Advanced knowledge of programming techniques, OS/JCL, MVS system library facilities and MVS utilities.

Experience utilizing software utilities such as IEBGENR, IEBCOPY, FILEAID, IDCAMS.

Strong communication and analytical skills.

Ability to work independently.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384295]]> Sun, 01 Apr 2012 16:00:00 GMT 2317476-Providence-Information-Technology
Plans and supervises the daily tasks and functions for The Americas Availability Center.
Responsible for maintaining the monitoring and execution of "mission critical" daily operational activities and job flows for the bank in a fast paced multi-platform environment.
Supporting of technical platforms such as MVS, NT, and UNIX (Solaris and AIX).
Requires strong Mainframe experience and in-depth working knowledge and utilization of TSO, TMON, CICS, JES2.
In depth knowledge of Unicenter Workload Control Center Cross Platform Job Scheduler, CA-1, CA-11, and CA-Dispatch.
Will be required to support ATM and Branch networks, monitored other environments utilizing tools such as CICS, TMON, and Gasper.
Responsible for the effective execution and support of all daily Data Center tasks and functions including, but not limited to, workflow prioritization, end user support, problem
determination and escalation and staff training and technical growth.
Provides direction, training, and communicates and enforces all Data Center Policies and Procedures.
Ensures the development, use, and overall effectiveness of Operations documentation and procedures.
 

Qualifications

5 plus years experience managing a multi-CPU mainframe-computing center required.

5 plus years experience managing a multi-server open system computing environment required.

5 plus years experience managing computer operators or computer room personnel required.

Proficient project management skills.

Understanding of multi-platform (i.e. MVS, UNIX, NT, AIX) processing and network connectivity issues.

Must be able to direct professional staff, vendors and contract consultants.

Thorough understanding of mainframe computer equipment technology.

Thorough understanding of data communications hardware and software.

Experienced and knowledgeable in the use of automated job scheduling systems.

Experienced and knowledgeable in the use of automated report bundling and distribution systems (CA- Dispatch, SAR, etc.)

Experienced and knowledgeable in the use of automated tape library software preferably CA-1.

Thorough understanding in the principles and execution of problem and change management supporting an enterprise wide environment.

Working knowledge understanding and experience in the creation, maintaining and execution of day-to-day operations of an Enterprise Control Center or Command Center environment strongly preferred.

Demonstrated understanding and experienced in the development of an enterprise-wide automated operations environment required.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Mon - Fri 11:00 pm - 07:30 am
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384826]]> Tue, 27 Mar 2012 16:00:00 GMT 2305669-Providence-Information-Technology
Assist with development of a framework for on-boarding and training plan for the Regional Services (RS) team.  Provide analytical support on current state of divisions across RS and identify and drive process improvements that will increase overall efficiency, effectiveness, and improve overall colleague engagement.  Engagement will touch all areas of RS; Items Processing, Document Solutions, Accounting/Reconciliations, Float/Logistics, Anti Money Laundering (AML). 
The Regional Services (RS) Summer Intern will be part of the RS Business Support Team at Citizens and will be assigned tasks that will support various activities across RS.  Responsibilities will focus on but not be limited to on boarding, training, performance metrics, Your Feed Back survey and other communications channels (Newsletters, share point development, colleague learning sessions) as well as other ancillary tasks and activities as needed within the group.  This individual will operate in a matrix-support environment and, as a result, will interact across the organization with a variety of departments.  Produce detailed analytics including data mining, data collation, report and presentation development, as well as other tasks associated with researching, compiling and analyzing data, ultimately developing recommendations to be presented to stakeholders. Create and support action lists for participants and stakeholders as required. Take detailed notes and meeting minutes as required to document team activities and decisions where needed.  Work with Operational Partners, other team members as well as external partners to support current initiatives. Create internal partnerships to ensure smooth operation and support of all the business lines across RS.  The position will report to the Head of Business Support with additional supervision/mentoring provided by the Manager of the MI & Engagement team.
 

Qualifications

Project Management Support – Provide support to Internal Communications on key action items and initiatives.  Provide event support, communication support, and video production (connections) support as needed.



Excellent written and verbal communication and interpersonal skills particularly as they relate to presentations, requirements writing, and team dynamics

Effective project management and organizational skills

Quick learner and good judgment

Able to think strategically while being able to act tactically

Self – starter

Ability to influence others without direct authority;

Initiative taker who can handle high degree of change.

Software skills:  Advanced Excel (pivot tables, charts, formula experience) and MS Access (query writing, data matching); Solid Microsoft Powerpoint skills; Web editor usage

Strong organizational skills

Strong interpersonal skills

Education/Experience:


Business Systems


Business/Business Strategy Courses


Mathematics


Statistics


Finance


MIS


*****MUST HAVE INROADS EXPERIENCE*

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384787]]> Tue, 27 Mar 2012 16:00:00 GMT 2305718-Providence-Administration
Identifies information technology project related security risks, vulnerabilities and/or threats proactively, and identifies effective methods for the appropriate mitigation of risks. 
 Works with application development teams during the SDLC process to reduce identified vulnerabilities within the application code. 
    Become familiar with both Information Security and Technology policies and procedures to ensure compliance.
  Serves as an internal information security consultant to the organization
    Participates in the implementation and interpretation of documented standards and procedures relating to information technology security.
   Works with application development teams to introduce improved coding practices into the development life cycle.
 Collaborates with the Technology network, infrastructure, and operations staff to provide guidance in appropriate security configuration and management.
   Conducts and/or coordinates risk assessments, penetration tests related to information technology security management and in support of compliance activities.
   Performs other duties as assigned  
 

Qualifications

  5 or more years experience preferred working in IT Security with an emphasis on consulting, architecture and engineering disciplines, or other related work experience.
 Strong knowledge of IT security management, practices, protocols, and information technology risk assessments.
 In depth knowledge of both current and legacy application software and security architectures.
  Experience with all aspects of IT infrastructure; including networks, platforms, and database systems.
 Independently maintain knowledge of new security developments and trends. 
 One or more of the following certifications: CISSP, CISM, CISA preferred
 Independent and able to perform tasks with minimum supervision. 
 Excellent communication and interpersonal skills.
Strong organizational ability.
Self-motivated and effective team member
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384625]]> Sun, 25 Mar 2012 16:00:00 GMT 2296329-Providence-Corporate
The Ops Supervisor II provides oversight and monitoring of the workflow of a group. Oversees and supports the day-to-day department production activities which include cross training, control, and audit activities, production, and quality control.  Facilitates departmental workflow, ensures that work is properly safeguarded and controlled in accordance with banking policies and procedures.  Provides guidance, training and leadership to team/multiple teams.

Ensures work adheres to regulations and ensures compliance to CFG policies, departmental policies, risk avoidance standards and SLAs. Track and report key department metrics. Requires a detailed working knowledge of the department functions and systems supporting those functions to resolve more complex problems encountered by the staff and make non-routine decisions. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.  May manage small projects requiring coordination with other teams and may perform other such duties as assigned.

Leadership Accountabilities: 


Business Management & Planning: Be aware and understand the business objectives and how this relates to the role. Oversee and support the day-to-day department production activities.

Process/Continuous Improvement: To contribute to the improvement of the customer experience.  To encourage and respond to process improvement ideas from team members.

Customer Service: Be a role model to drive a customer service values.

Risk Management: Will Identify, minimize, and escalate risk where appropriate.

Team Leadership: Will ensure team members have a clear idea of what is expected of them and to what standard.

Recruitment & Induction: To assist in the on boarding of new team members so that they can be effective in their new role as quickly as possible.

Team Development: Will actively participate in supporting and training team members to achieve individual and department goals.

Performance Management: Will provide input in the performance review process, assist team members in achieving the objectives and targets linked to the business goals and ensure appropriate behaviors are demonstrated ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Solid interpersonal and communication skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Strong PC skills


Intermediate knowledge MS Excel


Intermediate knowledge PowerPoint/Visio


Intermediate knowledge of MS Word


Solid time management skills


Sound written and verbal skills


Solid professional customer service orientation


Ability to support others through development and coaching


Advanced problem solving skills and analytical skills


Strong understanding of the compliance/regulatory environment


Associate Degree required


3 + years Operations experience, 1+ years supervising people, managing workflow process
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382154]]> Tue, 13 Mar 2012 16:00:00 GMT 2042596-Providence-Lending
 This position is responsible for providing analytics and modeling for the Home Lending Solutions (HLS) Sales and Distribution channels.  The incumbent will be responsible for tracking and analyzing productivity and capacity of the HLS sales channels, including analysis by geography and market, loan product and purpose, and lead sources.    Analysis will include projections in line with recruiting plans and market conditions, as well as capacity and resource optimization for the Direct sales channel.
 Lead complex business analysis to support Business Development and Analytics and its business partners.  Must Design, propose and execute complex analysis using business intelligence and data mining techniques under minimal supervision of a Business Manager.      



Lead issue specific analysis as part of a larger business problem. 

Write full requirements for analysis of overall business problem, separating specific issues and hypothesis to be tested.  Detail analysis and flow of report to be executed by other analysts in the team

Define timelines, deliverables, and tasks for different analysts and colleagues in the project team.

Communicate results in visual appealing format, provide interpretation and next steps of the analysis. 

During project execution communicate delivery expectations, manage project execution and completion.

Extract and manipulate data for creation and advanced statistic or quantitative analysis of productivity of sales, across multiple distribution channels, including dimensions for geography, loan product and purpose, and lead sources.   Measure and evaluate opportunities or risks associated with this analysis.

Create analysis using multi-dimensional database analytics tools

Retrieve and organize data relevant to analysis on hand

Create and executes programs in SAS/ SQL to rationally and efficiently extract information from large datasets

Measure and evaluate capacity and potential capacity of direct sales across various products and lead sources.  Assist with projections for load balancing and source optimization.

Contributes to create requirements for data warehousing and Database Development

Develop statistical , financial and operations research solutions for business problems

Deliver results in presentation ready format using MS Office or other presentation software

Create business actionable hypothesis for specific issues, check prior knowledge acceptance with customers and communicate with key stakeholders

Review and assure accuracy, consistency and theoretical soundness of analysis performed by other analysts or customers

Uses descriptive profiling and exploratory data mining; to create advanced analytics solutions leveraging statistical and financial modeling

Execute statistical, Operations Research, or other advanced data manipulation designed by Lead Analyst.

Provide modeling and analysis to support compensation planning and decisioning. for sales groups.

Provide advice and technical support all issues related to implementation and automation.  Analyze process performance and recommend enhancements

Prioritize tasks and multi-task to deliver on time multiple projects

Support strategic planning efforts by providing thought leadership and analysis

Describe business problem, sample and bias issues, deliverable time frame and database implications analysis required.

Promote engagement with the business by demonstrating professionalism and enthusiasm when handling requests for analysis and reports

Actively engage with the broader team(s) on projects, requests, events, workouts etc. taking leadership role as required

Engage with facilities partners as necessary regarding HLS sales staffing.

 
 

Qualifications

Bachelors Degree required, Masters degree preferred
5 years experience conducting quantitative, financial or business analysis
1+ years management/ supervisory experience
Ability to lead small teams of customers and colleagues.  Divide large business problems into smaller issues, propose hypotheses and analyses to disprove or approve them.  Allocate analysis to other team members.
Financial analysis, including strong understanding of P&L, profitability drivers, allocations, activity based costs.  
Communication Skills: ability to present complicated analytical material in a concise and compelling manner to C-level managers
Experience with SQL (various flavors)
Strong desktop computer skills including  spreadsheets, databases, and word processing (MS Excel, Word, Powerpoint)
Proven skills in data extraction, manipulation and presentation
Attention to detail and critical thinking skills.
Ability to prioritize and multi-task effectively
Experience developing reports
Ability to translate data into information
Creativity; able to articulate ideas and concepts in visually interesting and persuasive ways
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

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