http://cfgcareers.com/riverside/information-technology-jobs en
The Citrix Support Engineer performs advanced functions responsible for overseeing Citrix infrastructure services, infrastructure and application delivery projects and BAU maintenance. The candidate will possess a strong background working with MS and Citrix platforms delivering applications for a global user-base and should have experience delivering the technology in a large financial or health care enterprise.



Intakes business requirements and provide designs and estimates for new Citrix delivery projects

Works collaboratively with a wide range of business and IT teams to solved business problems and to delivery highly complex solutions

Works independently to lead delivery efforts

Performs maintenance and enhancements for existing Citrix implementations

Defines and maintains standard operating procedures and other documentation required to support the Citrix environment

Participates in staff rotations to cover critical support functions including on-call support coverage for critical afterhours incidents

Coaching and oversight of junior level staff functions



Qualifications

8+ years IT experience

5+ years in a direct role supporting terminal services and Citrix in a large Windows domain environment

2+ years architecting and supporting large scale farms and project deployments

2+ years packaging and deploying applications using widely adopted tools and techniques

1+ year with Citrix Streaming profile delivery

Strong understanding of network security principals

Strong understanding of widely used scripting tools and techniques

Hands on experience deploying and managing Windows Active Directory GPOs

Excellent command of the English language is preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386772]]> Tue, 22 May 2012 16:00:00 GMT 2454850-Providence-Information-Technology
Provides 3rd level technical support of production systems, including incident response, OS patching, automation, provides standard and automated tools for system upgrades, user administration, and provides advanced systems integration to approved project initiatives. He/She directly contributes to the goals of the division in Availability and Project Delivery of mission-critical services and systems through expert-level performance of all UNIX systems management tasks. He/She has a mastery of UNIX tools and several scripting languages to automate and perform process improvement of day to day duties, and has an expert level understanding of networking protocols and system administration processes which they use to troubleshoot and remediate complex operational errors and performance issues. He/She provides expert-level system administration skills to troubleshooting existing systems and implementing new projects, provide new standards and technology, acts as a senior "architect" level person within the team, mentors other team members, participates heavily, sometimes as lead, in purchasing decisions, up to and including purchasing authority and responsibility for purchase justification. Senior UNIX Engineer also performs due diligence testing new technology for cost-savings and system enhancements, providing presentations on these to upper management, business line owners, and other personnel.

Qualifications

Strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management.
Ability to solve problems quickly and automate processes.
A solid understanding of an operating system; understands paging and swapping, interprocess communications, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions), can use performance analysis to tune systems.
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programing, the design of consistent network-wide filesystem layouts.
Ability to program in an administrative language (Tk, Perl, VBScript, a shell) to port C programs from one platform to another, and to write small C or C+ programs.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385340]]> Mon, 21 May 2012 16:00:00 GMT 2452758-Providence-Corporate
Financial Project Management



Responsible for the financial health of the Infrastructure organization.

Produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals for the organization.

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Accurately forecasts revenue, profitability, margins, bill rates and utilization.

Assures project legal documents are completed and signed.

Responsibilities



Maintain Infrastructure Services Project Area Financials

Ability to analyze BAU (cost of running departments), revenue, margins, bill rates and utilization

Daily functions to include by not limited to:

Pulling Financial reporting throughout the month

Maintaining and updating BAU Forecast

Entering all Purchase Requisitions for responsible departments, tracking approvals

Process all necessary project Reclasses

Tracking Invoices and ensuring proper transfer of funds

Execute all SOW/Lease documentation through the procurement/legal process

Track SOW and Lease agreements for strategic funding plan

Computer Proficiency



Oracle Financial/P2P

Sharepoint Administration

Microsoft Office Suite – Project/Visio

Planview a plus



Qualifications

Key competencies



critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance

Education & Experience



College degree or business experience equivalent

Banking industry experience a plus

Budgets and financial Experience 5+ years

Project Management Experience 3-5 years

Flexibility to work on a variety of projects and teams within Infrastructure Services



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386682]]> Sun, 20 May 2012 16:00:00 GMT 2448289-Providence-Corporate
The QA Analyst will be responsible for identifying and tracking metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Quality Assurance lead and also support the call center management team with requests for performance and service level reporting.



Organize and manage the collection of call center and application performance data for a new commercial lending system

Track service levels, and monitor and trend analysis

Report on quality metrics

Help drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Support the call center management team with the creation of reports that provide information call center performance

Will also provide user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

3 to 6 years experience of commercial loan and/or banking experience

Call center experience

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386657]]> Sun, 20 May 2012 16:00:00 GMT 2448275-Providence-Information-Technology
Responsible for technical leadership for a moderate to large group of complex application systems related to a business unit or several business units. Provides administrative leadership for technical team leads and team members. Provides point of escalation for project managers and business partners concerning technical alternatives and risks associated with applications that are complex. Some local travel and participation in a 24x7 on-call manager support rotation.

Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions. Responsible for continuous improved quality metrics associated with application availability and performance.
Responsible for improvement plan development and execution to increase availability of services, bolster staff engagement, adherence to department budget, and delivery of projects on-time, on-budget and according to specifications.

Qualifications

Required skills:
10+ years of Unix System Administration experience
10+ years of Technical team management experience
Desired skils:
Proven oral and written communication skills.
Capable of developing technology investment roadmaps, business cases, and development plans.
Strong vendor relations skills
Education:
BS in Computer Science
Certifications:
ITIL certification desired

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386223]]> Sun, 20 May 2012 16:00:00 GMT 2448276-Providence-Information-Technology
Candidate will be expected to lead a team consisting of SAN operations and vendors in the support of existing large scale storage solutions as well as in the design and implementation of newer virtual and SOA environments ; as such this role will require senior-level communication skills with the ability to convert business requirements into effective technical storage solutions as well as developing timelines and budgets.

Candidate should have knowledge and experience in use of ITIL-based processes such as service delivery management, availability, capacity and performance management which enable world-class SAN services to be delivered to our customers.

Qualifications

Candidate should have 12+ years experience within the Enterprise Storage industry in the architecting, implementation and management of heterogeneous storage solutions.


Demonstrable implementation experience with large scale implementation of Brocade and Cisco fabric design should be shown.


Certification with EMC's suite of software and hardware products is necessary, in particular implementation of SRDF S/A and Star replication schema in a multi-data center environment.


Experience with Management of Hitachi and IBM storage solutions is a plus.


Experienced with EMC Symmetrix and Clariion product line and highly proficient with most of EMC’s software products with focus on data replication, disaster recovery and SAN architecture.


Experience in the design and implementation of large scale Business Continuance solutions, Risk Management and Compliance solutions with respect to Data is highly desirable.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386714]]> Sun, 20 May 2012 16:00:00 GMT 2448299-Providence-Information-Technology
The QA Lead will be responsible for managing and reporting on metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Commercial Loan Support Call Center Manager and also support the call center management team with requests for performance and service level reporting.



Manage a team of 2 to 4 QA Analysts

Direct, guide, and mentor QA analyst resources

Complete performance evaluations and communicate performance recognition

Manage and oversee the collection of call center and application performance data for a new commercial lending system

Responsible for ensuring service levels, and monitor and trend analysis data is maintained in accordance with bank standards

Drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Work with the call center management team to ensure consistent management reporting on call center performance

Point of escalation for user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

4 to 7 years experience of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills







Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386659]]> Sun, 20 May 2012 16:00:00 GMT 2448298-Providence-Information-Technology
The Position holder is responsible for:



Supporting the Business in implementing the mandatory DR IT policy

Role has close links with SLA's, Availability, Capacity, Change and configuration.

Role needs to have a formal relationship with Technology Services Development and Support teams, Security and Risk functions, and a good working relationship with all individual Business Divisions.

Individual will be actively involved in ensuring DR events are performed against policy and standards engaging fully with business and technical areas and providing control framework to manage events , track results and progress issues.

Individual will perform an operational readiness role, a scheduling role, and a facilitation role for the plans maintained to recover from the loss of the production data center.

DR Training and Awareness.

Maintaining a close relationship with the Global DRET team.

Deliverables:



Planning, coordination and management of the DR ‘events’ within a defined control framework over all systems and business units supported by Technology Services Americas to ensure systems and processes comply with our internal standards, external requirements and mandatory DR policy.

Participation in (and ultimately ownership of) the scope of the twice yearly events which have a profile recognized at the very highest levels of the Group, both in TSA and throughout the Business.

Maintain Risk/Issues logs as necessary for systems/services and ensure technology recovery risks are raised to appropriate levels.

Create, maintain, and communicate a DR ‘event’ calendar which will cover all systems supported and used by RBS Americas business units in conjunction with IT Continuity policy and standards. Maintaining a minimum 12 month forward looking event calendar.

Perform DR analysis and provide guidance and direction to projects ensuring that new services and systems comply with the banks standards. Ensure that projects have developed business impact classifications and that the technology RTO and RPO comply with IT Continuity policy standards. Ensure that projects have the right Technology Services personnel engaged to successfully support the creation of a technology recovery plan. Ensure that projects are accelerated through the DR analysis, and any issues / exceptions are escalated as appropriate.

Participate in the Technology Services Change Management control framework and ensure that changes submitted to be applied to systems and services are reflected in any required changes to the technology recovery plans.

Produce reports on DR managed ‘events’ feeding the results back into the DR execution framework / baseline and escalating issues where appropriate.

Facilitate the creation of the technology recovery plans for new services and systems and ensure that they adhere to the DR execution control framework standards. Facilitate the maintenance of the technology recovery plans as systems and services change and ensure that any significant changes get reflected in the DR ‘event’ calendar as required by the DR execution control framework standards and IT Continuity policy standards.

Create and maintain a facility for the storage and retrieval of technology recovery plans in support of the availability requirements set forth by the DR execution control framework.

Evaluate legacy systems and services and produce action plans for any identified DR ‘gap’ to bring them up to current internal and external DR requirements. Assist the Business in establishing any costs the close the identified ‘gaps’.

Facilitate the review of the Data Center Disaster Recovery plan and ensure that changes are applied and maintained in good order. Be an active participant in the annual review of the Data Center Disaster Recovery plan and apply results back into the DR execution framework and escalate and issues where appropriate.

Create, maintain, and control an environment that supports the ability to provide management reporting on the current state of DR readiness across all channels supported by Technology Services Americas.

Create, maintain, control and report on the DR inventory (infrastructure and applications) necessary to ensure that all environments needed at time of disaster are accounted for and accountable for DR capabilities.

Identify and communicate obstacles or limitations that prevent the Disaster Recovery Execution Team from supporting the enterprise with robust plans, ‘events’ and capabilities to show internal and external entities that the bank could recover if a disaster were to occur in the production data center.

Create, maintain, and deliver Training and Awareness communications across the organization supporting the DRET work, deliverables, goals and objectives.

Represent Service Delivery at internal or external forums as needed by building relationships with and establishing yourself as an SME on disaster recovery tools, techniques, and any related group policy standards.

Represent Group Technology at a number of cross-divisional forums by building relationships with the cross-divisional areas and ensure compliance to our standards.

Adherence to DR Execution governance for reporting within the program and knowledge of the entry points and critical milestones within the project lifecycle.

Control and support guidelines on expenditures associated with the role and relay any variances to management prior to incurring the expense.

Support all Global DRET initiatives as they are deployed regionally or globally.

Represent the Technology Services Americas within all Global initiatives whether within the Global DRET organization or wider parts of the organization.


Qualifications

10+ yrs. Technology experience, within a multi-platform environment, within support teams and or operational experience is essential.

Wide knowledge of all applications and interfaces, including specific DR execution experience.

Experience / involvement in successfully implementing cross-divisional and cross platform programmes involving the controlling of multiple events/schedules.

Knowledge of project lifecycle and ability to articulate multiple layers of process, planning, communication and control.

Demonstrate a strong focus on Customer Service and awareness of SD availability targets

Accountable for understanding DR Principles and applying them in a consistent manner.

Ability to work under pressure and meet deadlines.

Ability to work during non-standard work hours as needed to support DR ‘events’

Accountable for understanding risk and making good risk decisions.

Accountable for continuous improvement within owned areas of the DR framework

Accountable for behaving in a professional manner as outlined by RBS Group policy.

Accountable for delivering a professional DR service.

Accountable for promoting Business awareness of the DR framework / policy.

Accountable for learning from mistakes.

Self – starter with ‘’can do’’, up-beat / pro-active attitude.

Accountable for challenging the status quo.

Technology experience ideally across multiple platforms.

Wide knowledge of DR including processes, standards, policies and real involvement.

Knowledge of SDLC/PDLC



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386683]]> Sun, 20 May 2012 16:00:00 GMT 2448279-Providence-Information-Technology
The Solutions Delivery Manager - Commercial Loans Support Center is responsible for facilititationg and dlivering process enhancements and functional solutions for the AFS platform.
Manage a team of 2-4 ressources including training, coaching, guiding staff and act as a point of escalation
Communicate implement and document procedures
Recommend corrective service to address colleague issues
Serves in a project manager capacity responsible for development and execution efforts of a mid size project or support activity
Responsible for completion of all customer follow-up work within SLA and retain ownership of customer issue until resolution
Anlayze data and create reports for management on team goal achievement, work-flow, productivity and performance

Qualifications

Leading teams


Call Center experience


Commercial Banking experience


Application Troubleshooting - Banking Applications - Commercial Banking


Windows, web, data transfer protocols, database


Problem Solving & Escalation Management


Strong oral and written communications


Project Management


Risk/Issue Management


Systems Integration Life Cycle

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386658]]> Sun, 20 May 2012 16:00:00 GMT 2448277-Providence-Information-Technology
The Commercial Loan Support candidate will be responsible for resolving user community questions and research process or application issues in a call center environement. The candidate will have working knowledge of the commercial lending domain and all phases of commercial loan servicing, and origination. The candidate will report to a Solutions Delivery lead and also support the call center management with application and support remediation and process enhancements as needed.



Provide support to a user community for the commercial loan platform in the areas of loan origination, loan servicing, loan documentation, and loan reporting

Work in a call center environment providing resolution to users on “how to” application issues

Maintain database of commercial loan knowledge

Coordinate with call center management to facilitating and maintaining BAU prioritizations

Coordinate with the lines of business on product and process enhancements to the commercial loan platform

Interact with cross-functional teams and application vendors as appropriate


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

5 to 7 years of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Knowledge of local, state and federal loan regulations

Solid verbal and written communication skills

Extremely strong skills and proficiency in Microsoft Office software;

Ability to communicate effectively and across multiple departments and levels as well as with external resources

Project management and/or SDLC experience a plus


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386656]]> Sun, 20 May 2012 16:00:00 GMT 2448278-Providence-Information-Technology
Design and plan the deployment, maintenance, development, upgrade, and support of all monitoring infrastructure systems, including servers, PCs, operating systems, hardware, software, peripherals and appliances.


Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives in support of RBS global efforts.

Review new and existing systems design projects and procurement or outsourcing plans for compliance with global RBS standards and architectural plans
 
Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.

Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate monitoring systems and software.

Provide monitoring architectural expertise, direction, and assistance to Solutions Architect I, Monitoring System Specialists, and Business Analysts, Contract Resources, Server Administrators, and Software Development teams.  Capability to communicate across all levels of the company including Senior Management, project managers and non technical colleagues.

Develop, document, and communicate plans for investing in monitoring systems architecture, including analysis of cost reduction opportunities.

Conduct research on emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility

Work with RBS counterparts globally to develop and maintain cohesive monitoring strategies, procedures and implementations.
 
Develop and document routine procedures for network operation center technician or off-shore resource execution.
 
Implement and test updates to software and agents. Respond to internal customer inquiries within required SLAs with complete and accurate information.   Participate in documentation and project efforts as needed to support the goals of the Technology Services & Enterprise Monitoring organizations
 
Maintain and support a variety of monitoring systems. Perform upgrades. Provide off hours support as needed. Participate in on-call rotation.
 

Qualifications

Solid understanding of several of following technologies :


Windows 2000 Server, Windows 2003 Server, Windows XP Professional, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003 .NET, Microsoft SQL Server 2000 SP3a, Crystal Reporting, COM+, Version management – PVCS, MS Source Safe, CVS, Perforce
Strong experience with Microsoft SQL, the ability to understand complex SQL Stored Procedures. Experience with SQL Management Studio and SQL Profiler.
Proven experience with at least 4 of the following technologies :


IBM WebSphere Application Server and all related components (JNDI, JDBC, EJB, JSP, Tomcat…etc) J2EE, JACL, ANT, Eclipse, WSAD, Classic ASP, ASP.NET, HTML, VB, VBScript, XML, JavaScript, VB.NET, C#, and Cascading Style Sheets, Web logic, Web Services (SOA), AIX, SUN Solaris, PERL, and UNIX Shell Scripting.
Experience with IBM MQ Series, Oracle, DB2, and DB2 Connect.
Highly skilled in the implementation, support and development of distributed or mainframe applications. 4-5 years experience
Must have:
Must be highly proficient with Microsoft Office Tools
Proven professional experience designing systems, networks, applications and user interfaces.
At least 4 years Full life-cycle SDLC development experience (requirements, design, implementation, integration, testing).
Experienced with the setup and at least 7+ years supporting an enterprise monitoring environment supporting at least 8000 servers and devices in a risk adverse environment with any combination of the following tools:



NetIQ’s Application Manager

NetIQ’s Security Manager

Quest’s Change Auditor Application

IBM’s Tivoli/Omnibus v3.6 + v7 including ITCAM, ITM, TCR, IMPACT, ISM, SSM, custom probe development

BMC’s Patrol

EMC’s Ionix (formerly SMARTS)

CA’s Wily Introscope, CEM, APM


Thorough understanding of RDBMS.
Proven expert in Server Monitoring and Application Monitoring.
Proven ability to work in a matrix environment with and as part of a virtual technical and project teams
BS in Computer Science or Information Technology
Plus:
Certifications.
ITIL knowledge
Masters in Computer Science or related discipline.
Financial industry experience
Understanding of GLBA/SOX and other federal banking regulations.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386090]]> Tue, 15 May 2012 16:00:00 GMT 2437219-Providence-Corporate
This role will research, analyze, design, test and recommend business line system applications of a complex nature. May modify, enhance, and/or design applications for the business. Engage with stakeholders to establish business requirements to develop technical solutions or business process. May collaborate with senior management in the development of meaningful performance metrics. May perform ad hoc analysis and reporting. Lead assigned projects.

Primarily working with senior management of Operations Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of workflow. This role provides technical support for complex system application(s), problem solving, and system documentation.

Organize and lead business requirements and design sessions with key stakeholders and technology team. Works in conjunction with Operations manager/customers to analyze, design, and develop requirements for system enhancements. Analyzes, tests, and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

May develop and maintain certain complex transactions to achieve customer satisfaction. Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Leads multiple larger scale projects. Acts as a liaison between Operations departments, product management, programmers and/or vendors to address system problems and enhancements.

Qualifications

Superior organization skills


Superior ability to multi-task


Advanced MS Access Data Base, MS Excel,MS Word and MS PowerPoint


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Solid quantitative & qualitative reasoning skills


String Project Management and Business Process Development skills


Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported


Solid knowledge of programming, systems analysis and testing principles


Strong knowledge of System Development Life Cycle


Ability to lead people, Business process and business objectives


Bachelor Degree required


8 + years Financial services industry or business line experience, Project coordination experience, System / business process testing methodologies, Professional experience in system analysis and programming with relational data bases.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386461]]> Mon, 14 May 2012 16:00:00 GMT 2433751-Providence-Corporate
CFG Infrastructure Service Logistics Manager .
Required Skills:



Proven technology operations or management/leadership/mentoring experience

Electricity, monitoring, and HVAC systems knowledge.

Extensive change management and process & procedure reengineering experience.

Excellent interpersonal skills to effectively interact internal/external clients/vendors.

Comprehend equipment specifications, contract terms and conditions and statements of work.

Proven Project Management experience

Role Description:
Work closely with Data Center Directors and IT Infrastructure Teams to plan, track and affect installation & decommissioning of Data Center assets. Develop and manage to Logistic Management Service Level Agreements (SLAs) and recommend/implement solutions that will ensure company meets/maintains said SLAs. Responsible for all aspects of datacenter infrastructure logistics operations including:

 Employee growth/management and operational management
 Procurement tracking
 Equipment & Shipping Vendor Management
 Customer escalations
 Power & Networking cabling coordination
 Server & hardware staging
 Server & hardware decommissioning management
 Assistance with infrastructure project management

Managerial Responsibilities:
 Provide direct leadership/management to operations staff - performance management/reporting, delegation, conflict resolution, training/mentoring, hiring & termination recommendations.
 Customer Support
 Cost Control
 Process Management
 Scheduling
 Business Reporting
 Purchasing
 Vendor Management

Travel:
Minimal travel may be required.

Qualifications

Education:
Bachelor’s degree or equivalent work experience
Benefits:
Extremely competitive
Reporting:
Reports to Infrastructure Services Manager

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385714]]> Mon, 14 May 2012 16:00:00 GMT 2433753-Providence-Information-Technology
Application Support Engineer III will provide support in a production and development environment. Some local travel is necessary and will be required to participate in a 24x7 support rotation. Act as team leader and provide second level support to Application Support Engineer I & II. Will actively participate in the interview and selection process of new employees.
Develops original and creative technical solutions to on-going development efforts.
Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives.
Develops applications for multiple projects supporting several divisional initiatives.
Supports and performs all phases of testing leading to implementation.
Responsible for supporting implementation of moderate-scope projects or major initiatives.
Responsible for post-installation testing of any problems.
Develops comprehensive technical documentation for multiple applications supporting several corporate initiatives.
Monitor, troubleshoot and repair application software issues.
Participate in an on-call 24x7 rotation to support the organization’s SLA and escalation requirements.
Adhere to a strict Change Management policy to ensure timely notification, testing and approval for ALL systems and application related changes that impact the environment.
Work with other Application Support teams to resolve issues that may impact optimal performance of an application.
Assist management with the development of a shift training schedule to create versatile team members that can adapt to changes while sustaining top-notch customer service levels.
Provide guidance and technical expertise for Application Support Engineer level I & II .
Crisis Management:Remain calm during crisis situations providing supervision and direction to members of the team.
Experience in Disaster Recovery testing and extensive knowledge of backup-restore Methodologies.
Scope:
The capacity to work within a defined set of standards and practices and an established promote-to-production process is critical to the integrity and precision of our Batch environment.



Uses fact finding techniques and analytic tools to identify problems

Takes a systematic approach to problem solving

Looks beneath the surface to identify root cause

Recognizes the need to escalate problems to a higher level

Delivers the performance that colleagues require

Takes personal ownership for problems-follows through to ensure that solutions meet needs.

Effectively documents solutions

Ensures knowledge transfer to work group/project peers

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology)



Coordinates Activities with Vendor personnel (prepare for installations)

Adheres to department policies and procedures

Has input to department policies and procedures

Impact:
This position is responsible for ensuring consistency and synchronization across all platforms; if this function is not met it will have a significant impact to the Banks overall world class performance.



Maintains status of project responsibilities

Facilitates in planning, estimating, and reviewing tasks for application based activities

Able to review requirements and evaluate risks/benefits for a low to moderate impact project

Able to prepare implementation plan and contingency plan for supportedapplications for low to moderate impact projects

Able to develop a mid-size project plan with low to moderate impact using standard project management software.

Identifies risk areas and implements preventative measures

Recommendations on shift improvements; such as process changes or required training.



Qualifications

7+years Experience in Application Support/ Production Control Environment .
Bachelor Degree or equivalent experience.
Techical skills:
IT Skills Required:
-Mainframe (TSO/MVS, OS/JCL).
-Installation and maintenance background ofCA1, CA7 and CA11 and related software.
-Master Scheduler experience with CA-7 & WCC on Mainframe and Distributed systems.
-System administrator knowledge of CA-Dispatch and all related functions.
-Highly proficient in CA’s WCC product, installation and configuration experience.
- Strong background with Unix commands, preferably AIX.
-AIX Programming background and development experience
-Experience working with relational database management system
-Advanced knowledge of Batch abend resolution techniques
-Proficient in Test Director and Clarify or similar problem management tool
-Knowledge of Endevor concepts
-Proficient in IBM Utilities.
-Connect:Directscript coding/ Secure Plus
- Highly proficient with File Transfer Protocol and related tools
-Highly proficient in Microsoft Office tools
Preferred :
- Fully proficient on CMOD DB2 Style Data bases and file system structures and commands.
- Must be able to code TSM storage media attributes for CMOD in Unix
-In-depth working knowledge of LAN Disaster Recovery Strategies and design
- Working knowledge of Connect Direct methodology
- File Transfer Protocol experience
-CA-1 Tape management Data base structure knowledge and administrator functions
-Proficient in VISIO flow creation based on system structures and design
-File-aid data management tool
Other :
7+ years with application support of mission critical application
Understanding of product development life cycle methodology
Ability to work as in individual contributor and as part of a team
Ability to work under tight deadlines
Strong problem solving skills
Strong oral and written communications skills
Ability to work on multiple projects concurrently
High accountability for results
Strong leadership skills to support a Multi-environment platform requiring a 24x7 uptime

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386431]]> Wed, 09 May 2012 16:00:00 GMT 2424883-Providence-Information-Technology
Review all software and jcl packages to insure that all materials, procedures, documentation and authorization are in compliance with standards.

Has good technical knowledge of the Software Development Lifecycle.

Execute the release of the software and JCL to the QA and Production stages through Endevor on-line and batch facilities.

Setup and use of Endevor Package Shipment Utility.

Create and maintain all stages of the Endevor environment which includes System, Sub System, Base, Delta and source files and approver groups.

Support upgrades and fixes to Endevor.

Monitor automated Endevor housekeeping tasks.

Code and implement Endevor processors which automate the movement of code and JCL through the Endevor environment.

Use software utilities such as File Aid, IEBGENR, IEBCOPY, IDCAMS to create and maintain the production and development libraries for source code, object code, JCL control cards.

Direct the activities of Software Librarians as required in order to meet project deadlines and deliverables.

Lead various special projects in the Production Control department as required.

Provide level II support and training to Software Librarians.

Work with the Audit / Risk teams to provide information when needed.

Provide training and support to the application development team on software life cycle procedures, Endevor concepts and Endevor detail procedures.

Represent Software Services at technical planning meetings and project meetings as required.

Assist development staff in debugging and troubleshooting as related to Endevor issues.

Provides 24 x 7 support for production software related issues.


Qualifications

College degree or equivalent experience.

4 to 6 years experience in a Production Control or software change control related position.

In-depth knowledge of CA-Endevor structure and function.

In-depth knowledge of software change control practices and procedures.

Advanced knowledge of programming techniques, OS/JCL, MVS system library facilities and MVS utilities.

Experience utilizing software utilities such as IEBGENR, IEBCOPY, FILEAID, IDCAMS.

Strong communication and analytical skills.

Ability to work independently.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384295]]> Sun, 01 Apr 2012 16:00:00 GMT 2317476-Providence-Information-Technology
Plans and supervises the daily tasks and functions for The Americas Availability Center.
Responsible for maintaining the monitoring and execution of "mission critical" daily operational activities and job flows for the bank in a fast paced multi-platform environment.
Supporting of technical platforms such as MVS, NT, and UNIX (Solaris and AIX).
Requires strong Mainframe experience and in-depth working knowledge and utilization of TSO, TMON, CICS, JES2.
In depth knowledge of Unicenter Workload Control Center Cross Platform Job Scheduler, CA-1, CA-11, and CA-Dispatch.
Will be required to support ATM and Branch networks, monitored other environments utilizing tools such as CICS, TMON, and Gasper.
Responsible for the effective execution and support of all daily Data Center tasks and functions including, but not limited to, workflow prioritization, end user support, problem
determination and escalation and staff training and technical growth.
Provides direction, training, and communicates and enforces all Data Center Policies and Procedures.
Ensures the development, use, and overall effectiveness of Operations documentation and procedures.
 

Qualifications

5 plus years experience managing a multi-CPU mainframe-computing center required.

5 plus years experience managing a multi-server open system computing environment required.

5 plus years experience managing computer operators or computer room personnel required.

Proficient project management skills.

Understanding of multi-platform (i.e. MVS, UNIX, NT, AIX) processing and network connectivity issues.

Must be able to direct professional staff, vendors and contract consultants.

Thorough understanding of mainframe computer equipment technology.

Thorough understanding of data communications hardware and software.

Experienced and knowledgeable in the use of automated job scheduling systems.

Experienced and knowledgeable in the use of automated report bundling and distribution systems (CA- Dispatch, SAR, etc.)

Experienced and knowledgeable in the use of automated tape library software preferably CA-1.

Thorough understanding in the principles and execution of problem and change management supporting an enterprise wide environment.

Working knowledge understanding and experience in the creation, maintaining and execution of day-to-day operations of an Enterprise Control Center or Command Center environment strongly preferred.

Demonstrated understanding and experienced in the development of an enterprise-wide automated operations environment required.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Mon - Fri 11:00 pm - 07:30 am
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384826]]> Tue, 27 Mar 2012 16:00:00 GMT 2305669-Providence-Information-Technology
Identifies information technology project related security risks, vulnerabilities and/or threats proactively, and identifies effective methods for the appropriate mitigation of risks. 
 Works with application development teams during the SDLC process to reduce identified vulnerabilities within the application code. 
    Become familiar with both Information Security and Technology policies and procedures to ensure compliance.
  Serves as an internal information security consultant to the organization
    Participates in the implementation and interpretation of documented standards and procedures relating to information technology security.
   Works with application development teams to introduce improved coding practices into the development life cycle.
 Collaborates with the Technology network, infrastructure, and operations staff to provide guidance in appropriate security configuration and management.
   Conducts and/or coordinates risk assessments, penetration tests related to information technology security management and in support of compliance activities.
   Performs other duties as assigned  
 

Qualifications

  5 or more years experience preferred working in IT Security with an emphasis on consulting, architecture and engineering disciplines, or other related work experience.
 Strong knowledge of IT security management, practices, protocols, and information technology risk assessments.
 In depth knowledge of both current and legacy application software and security architectures.
  Experience with all aspects of IT infrastructure; including networks, platforms, and database systems.
 Independently maintain knowledge of new security developments and trends. 
 One or more of the following certifications: CISSP, CISM, CISA preferred
 Independent and able to perform tasks with minimum supervision. 
 Excellent communication and interpersonal skills.
Strong organizational ability.
Self-motivated and effective team member
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384625]]> Sun, 25 Mar 2012 16:00:00 GMT 2296329-Providence-Corporate