Citizens Financial Group, Inc. Jobs > Information Technology Jobs > Riverside Information Technology Jobs

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Business Syst Analyst III

Req. Number: 383334
Responsibilities

 
Provide first level of support for CCO Mortgage colleagues Provide hardware and software support for senior executives Escalate priority support issues to senior staff and/ or corporate technology groups Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently. Maintain a positive working relationship with Consumer Banking business lines and other departments within the bank.
Prioritize and schedule work as necessary to maintain department service level agreements
Maintain and monitor department mailbox
Update and  maintain cases in a timely fashion     
PC hardware and software  procurement
Basic networking skils
Assist with IT related training for new colleagues
Maintain equipment, purchasing and software database
Wireless and remote connectivity troubleshooting experience helpful but not necessary.
Works within a small or large systems team and contributes independently.
Is reliable, dependable, and trustworthy

Understands roles and responsibilities within the team Working well with both internal and external group teams Enhances team productivity by helping others Provides technical supervision on small projects. Adheres to department policies and procedures Has input to department policies and procedures Basic networking skills Assist with IT related training for new colleagues Maintain equipment, purchasing and software database Wireless and remote connectivity troubleshooting experience helpful but not necessary. Works within a small or large systems team and contributes independently. Is reliable, dependable, and trustworthy Understands roles and responsibilities within the team Working well with both internal and external group teams Enhances team productivity by helping others Provides technical supervision on small projects. Adheres to department policies and procedures Has input to department policies and procedures    

Qualifications

  
1 + years vendor application support experience
1+ year supporting users in  remote environment
2 + years PC\laptop experience
1 + years printer experience
2 + years support Windows XP in a corporate environment
2 + years support MS Outlook
2+ years MS Office support experience
Basic networking skills and troubleshooting
Must be team orientated, have a service orientation, and possess strong oral and written communication skills.
Ability to prioritize and multi-task effectively while working in a fast paced demanding environment
Strong analytical and trouble-shooting skills
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383334 apply

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Location Information

Riverside, RI
USA

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It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.