http://cfgcareers.com/riverside/operations-jobs en
Performs intermediate clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s).  Researches routine customer, brand, or bank inquiries as appropriate.  Determines the source of problems and works to resolve them. Performs simple data entry tasks, compiles simple data, and performs routine math calculations. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. 

The position requires routine decision making without consulting supervisor and the ability to prioritize.  Completes multiple daily functions in an accurate and timely fashion, using basic analytical skills. Works independently most of the time and is capable of solving problems in assigned areas. May provide customer service for internal and/or external customers.  Performs other duties as assigned.  May require multi-tasking and cross training within the department.  May require training of other staff. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.
 

Qualifications

High School or Equivalent required


Good problem solving skills and analytical skills


Basic math skills


Good compliance/regulatory environment knowledge/skills


Ability to multi-task and attention to detail


Ability to communicate effectively verbally and written


Good customer service skills


Working knowledge of department computer applications and systems. Basic mainframe skills.


Working knowledge of MS Word


Working knowledge of MS Excel


Working knowledge of MS Outlook


1 – 2 years Operations experience, Experience working in an operations environment or entry level clerical.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-4:30PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383279]]> Mon, 30 Jan 2012 14:00:00 GMT 2136791-Providence-Operations
The Wire Transfer Associate I responds to diverse incoming customer requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options (may include requests that are not routine in nature).  This role will assist high profile customers with sending high dollar, high risk domestic and international wire transfers and will assist customers with activating Wire authentication PINS, perform due diligence call backs to customers to validate wire instructions and process ad hoc research requests on behalf of customers.  Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship.  The Wire Transfer Associate I must adhere to all internal risk policies as well as all federal and international laws & regulations all while providing exceptional customer service.
 

Qualifications

Excellent Typing/Data Entry skills and Computer Skills


Superior communication skills


Excellent customer service skills and Phone skills


Intermediate level PC skills required




High School or Equivalent required, Associate Degree preferred or 2 years of experience in lieu of degree


2 years of Customer Service Experience, Experience servicing customer through the telephony channel. Specifically, any experience with utilizing VRUs or any related phone technology as well as authenticating customers over the phone is a plus.  Experience in supporting customers in Retail or Commercial Banking a plus.

 

Hours and Work Schedule

Hours per Week:   20


Work Schedule:    Monday-Friday 2:00PM-6:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383259]]> Mon, 30 Jan 2012 14:00:00 GMT 2136790-Providence-Operations
The incumbent of this role will be working in the  FX Operations  department.  The  FX Operations   department’s primary function i s to confirm financials and settlement instructions, process checks written on foreign institutions, processing loans in foreign currency & and monitoring and funding of nostro positions. 
The Ops Manager I manages the day-to-day activities of a business unit.  Under management guidance, assists in the preparation of business plans, budget, and goal setting for the unit.  Analyzes and prepares reports for management on departmental goal achievement.  Researches and resolves complex operational issues.  Responsible for identifying training needs and delivering appropriate training to staff.  Responsible for recruiting and hiring decisions,  performance reviews, and reward and recognition of employees under supervision. Performs other related duties as required. May be responsible for meeting department budget.  Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities: Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities.  May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution.  To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.  Stakeholder Management: Develop and maintain effective working relationships.  Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.  Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions.  Manage the new hire orientation process for new team members.

Performance Management: Ensure team meets agreed service levels , Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Team Development: Create, plan and implement activities that will support the development of team members.
 

Qualifications

Solid customer service orientation and proficient product knowledge.


Solid problem solving skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Solid time management skills


Solid written and verbal skills


Solid interpersonal skills


Solid project management skills


Solid PC Skills


Supervisory experience


Ability to support others through development and coaching


Strong understanding of the compliance/regulatory environment


Bachelor Degree required


5 + years Operations experience with 4+ years supervisory experience.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382631]]> Mon, 02 Jan 2012 14:00:00 GMT 2070957-Providence-Operations