http://cfgcareers.com/ en
Manage and coach to the overall profitability of the region. Active role in the creation and implementation of strategic direction. Act as a member of the regional team to ensure client needs are satisfied and customer relations are established. Ensure region is adequately staffed with the support of Human Resources, with qualified well-trained sales personnel.

Promote and ensure a positive work environment for employees within the region. Direct the sales and service initiative for the region. Assist in balancing day to day needs of the region with the strategic direction of Citizens Bank. Manage bank visibility/recognition in the communities within the region. Develop and maintain active relationships with business partners to identify and leverage sales opportunities.

Qualifications

Undergraduate degree preferred or equivalent work experience


5+ years Business sales development experience
3+ years experience leading a team to achieve sales results
3+ years of credit experience
Strong presentation skills, both verbal & written
Ability to work in a matrix organization and develop partnerships across business lines
Strong PC skills, both in Word and Excel, or similar software
Strong knowledge of banking deposit/credit products and services
Strong knowledge of bank operations/systems and compliance/regulatory issues

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386741]]> Tue, 22 May 2012 16:00:00 GMT 2454853-Providence-Retail
 Provide administrative support to the loan originator while providing world class customer service to internal and external customers. Handle multiple tasks such as filing, entering loan application data, scheduling meetings, calling various departments to ensure smooth processing of individual loan files. Contact customers regarding required loan documentation and prepare for loan officer review. Gather files for weekly pipeline review with mortgage processor and provide the status of each file. Obtain necessary information related to outstanding conditions on loan files. Required to complete and submit cross sell report on a weekly basis.  Assist with maintaining customer database via Loyalty Express system.  It will be necessary to review Projection Reports twice a month. Follow-up on leads that are provided and track progress.  Order marketing materials and print necessary flyers for the loan officer to utilize when meeting with referral partners. Provide a list of prioritized items necessary for the loan officer to complete on a daily basis. Serve as a back up to the Loan Officer while they are out meeting with clients.
 

Qualifications

Minimum 3 years residential mortgage experience.


Excellent verbal communication and interpersonal skills.


Ability to meet deadlines while prioritizing a changing workload.


Proficient in Word, Excel, Outlook & PowerPoint.


Successful candidate must meet and comply with all requirements for Mortgage Sales Assistant's set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386762]]> Tue, 22 May 2012 16:00:00 GMT 2454843-Delaware-Corporate
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Varies and every Saturday

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386723]]> Tue, 22 May 2012 16:00:00 GMT 2454845-Hartford-Retail
The Citrix Support Engineer performs advanced functions responsible for overseeing Citrix infrastructure services, infrastructure and application delivery projects and BAU maintenance. The candidate will possess a strong background working with MS and Citrix platforms delivering applications for a global user-base and should have experience delivering the technology in a large financial or health care enterprise.



Intakes business requirements and provide designs and estimates for new Citrix delivery projects

Works collaboratively with a wide range of business and IT teams to solved business problems and to delivery highly complex solutions

Works independently to lead delivery efforts

Performs maintenance and enhancements for existing Citrix implementations

Defines and maintains standard operating procedures and other documentation required to support the Citrix environment

Participates in staff rotations to cover critical support functions including on-call support coverage for critical afterhours incidents

Coaching and oversight of junior level staff functions



Qualifications

8+ years IT experience

5+ years in a direct role supporting terminal services and Citrix in a large Windows domain environment

2+ years architecting and supporting large scale farms and project deployments

2+ years packaging and deploying applications using widely adopted tools and techniques

1+ year with Citrix Streaming profile delivery

Strong understanding of network security principals

Strong understanding of widely used scripting tools and techniques

Hands on experience deploying and managing Windows Active Directory GPOs

Excellent command of the English language is preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386772]]> Tue, 22 May 2012 16:00:00 GMT 2454850-Providence-Information-Technology
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week: 20
Work Schedule: Varies

How to Apply

Please note: To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:
https://st5.ercdataplus.com/cob6ins/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386742]]> Tue, 22 May 2012 16:00:00 GMT 2454844-Detroit-Banker
Spearhead the development of new products and promotional programs, as well as enhance established products and programs. Ensure colleagues are knowledgeable and engaged. Responsible for working cross functionally to develop and execute on marketing plans, including business case development, operational requirements, training and communication. Deliver seamless customer experience and ensure regulatory and compliance requirements are met. Monitor marketplace and internal sales performance to determine new product and promotion needs. This individual will collaborate with



Risk

Operations

Marketing

Finance

Customer Service



Qualifications

Skills Required:



Strong knowledge in product development and management.

Excellent vendor management skills, teamwork and influencing skills are required.

Excellent communication skills, both written and oral, are also required.

Experience:



1 year of product development and financial services experience

Degree or Training:



Bachelors degree required, Masters Degree preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386680]]> Tue, 22 May 2012 16:00:00 GMT 2454851-Danbury-Bridgeport-Communications
Manages the activities of a team of Relationship Managers and Business Development Officers, typically covering a multi-county, major metropolitan geographic territory. Effectively manages, coaches and mentors team members to achieve financial budget via soliciting, developing and servicing for profit and not-for-profit developers of affordable housing and other economic revitalizations projects. Has P&L responsibility for team, including asset/liability, revenue and expense targets. Responsible for asset quality and maintaining a prudent control environment. Coordinates product partner activities with team (including Capital Markets), communicates to staff on key RBS/CFG information, manages campaigns and initiatives, and networks effectively in the business community. Serves as one of the executives for Community Development Lending (“Rainmaker”) in a metropolitan area, insuring coordination of Community Development Lending team to maximize market coverage and positioning.



SALES MANAGEMENT:

Execute LEADS sales management continuum that spans entire team focused on new client acquisition (New Opportunity Memo’s/Assessment), uptiering of relationships (“Trusted Advisor”), cross-sales, and relationship management roles (RM, Sales Assistants).
Integrating strategic/financial expectations into actionable sales management routines and sales planning activities (understand market and manage prospect data base) while assigning goals to RM’s at the team level. Coordinates product partner activities with team (including Capital Markets) in order to actively cross-sell the full RBS/CFG solution set. Drive to exceed business line sales goals and new client acquisition targets. Design effective utilization of systems including SalesForce.com to support management of sales processes and creation of sales leads and maintenance of prospect lists.
Creating targeted and consistent frontline execution activities including Portfolio Assessments (PREP), Relationship Reviews as well as new sales pipeline routines that are consistently executed and financially accurate. Focus of leadership includes provision of construction loans for multi-family housing projects leveraging Low-Income Housing Tax Credit program. Provide senior mentoring for structuring credit proposals and lead bank opportunities as well as providing senior review of client pitches and proposals. Maintain good working knowledge of banking industry as well as key industries of the client base. Maintain high levels of Customer satisfaction.
Designing and managing sales recognition and rewards events while establishing internal communications to share sales successes and best practices. Communicate and share market information within and across teams.
Communicating with Divisional Executives about sales performance of team, involving Divisional Executive and Executive Management appropriately to collaborate together to bring a localized “full-court press” approach when appropriate.



CREDIT STEWARDSHIP AND RISK MANAGEMENT:

Manage credit quality of the portfolio and deal with credit issues in conjunction with Portfolio Management and Risk counterparts. Assure that proper monitoring of credit performance of clients is followed by RM’s and elevate all significant credit issues to senior management.
Promote a prudent control environment with adherence to all Credit Policies as well as Compliance and Training requirements.
Identifying opportunities to drive a positive client experience via improvement strategies across Commercial and partner initiatives. Coach, mentor and assist in proper communication of credit issues with clients and with partners within the Bank.



PERSONNEL MANAGEMENT, COACHING AND DEVELOPMENT:

Conduct mid-year and full year personnel reviews. Provide continuous coaching and mentoring to RM’s to improve their performance and assist in their professional development. Participate in Talent Watch with DE.
Central liaison for team members across all commercial businesses to ensure consistency in approach, reporting and sales communications.
Maintain knowledge of competitors and talent for possible recruiting purposes.



COLLEAGUE AND COMMUNITY ENGAGEMENT:

Actively communicate RBS and CFG strategy and performance to staff while promoting an interactive environment focused on continuous improvement where you are available to listen to colleague opinions and concerns. Actively manage Colleague Engagement.
Help raise the profile of Citizens Bank in their respective markets via some forms of civic and business leadership which cultivates a Commercial network at the executive level.

Qualifications

EDUCATION:

Bachelor Degree required.
Master’s Degree preferred.
Certification or Licensure preferred.



SKILLS/COMPETENCIES:

Proven experience and successful results designing, developing, and executing sales process and sales management.



WORK EXPERIENCE:

Sales Management: 15 years direct commercial banking line management, predominantly in Middle Market and Mid-Corporate segments.
Excellent interpersonal skills including ability to work with all types of personalities at all levels of the organization and the ability to gain the trust and respect of Citizens senior executive team.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386761]]> Tue, 22 May 2012 16:00:00 GMT 2454852-Providence-Lending
Provide senior level technical expertise for enterprise level and web interfacing applications. Lead cross functional technical teams such as network, database, messaging, web perimeter, and vendors in the proper escalation and troubleshooting of issues. Provide expertise in the areas of integration and deployment.
Responsible for facing off to the business lines. Responsible for ensuring adherence to service level agreements both internal and with vendors. Responsible for technical aspects pertaining to Risk, Compliance, and Regulatory audits. Responsible for technical aspects of Business Continuity and Disaster Recover.

Qualifications

Required Qualifications:



5 – 7 years experience supporting highly available, enterprise critical applications

5 – 7 years experience working with Web enabled multi-tiered application and infrastructure architecture

3 – 5 years experience working with Business Continuity Planning and Disaster Recovery planning and execution

Must demonstrate leadership capability to lead cross functional teams to problem resolution

5 – 7 years experience working with the following technologies, AIX, WebSphere, RDBMS, J2EE applications, Network infrastructure and perimeter technologies

Desired Qualifications:



Must understand regulatory requirements that apply to implementing and supporting highly available enterprise applications in the Financial industry

Education:



BA / BS or equivalent experience


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386637]]> Tue, 22 May 2012 16:00:00 GMT 2454847-Providence-Information-Technology
The purpose of this position is to ensure that the Bank fulfills its community and Community Reinvestment Act (CRA) commitments on a national basis. In this manner, incumbent is responsible for management of community development and outreach, volunteerism, business development. Incumbent has personnel management responsibilities for the Community Investment Relationship Manager family. The incumbent is responsible for program management to result in high visibility opportunities for Citizens Financial Group as a leader and contributor to regional and national communities.
Designs and monitors internal systems to assure that all assigned work and ongoing monitoring is completed on a timely basis and in a manner that complies with all CFG internal policies. Prioritizes work that is assigned to the group, assure that work is appropriately distributed among the team members and is responsible for objective quality control of groups analytical and reporting work product to include accurate application of credit, risk, and other policies and practices required to effectively manage risk exposure and loss to the Bank



Description of Function:

-The Incumbent will help develop and implement The Company’s strategic plan as it relates to community development and community outreach activities.
-Responsible for overseeing the effective management at the Company’s relationships with local, regional and national community organizations, with a focus towards increasing sales to low, and moderate-income communities and meeting broader corporate CRA objectives.
-Through the Market Leadership Teams, foster relationships with internal partners and managers to develop, review and improve CRA-strategies. Incumbent partners with CRA Administration Team to develop and deliver recommended strategies.
-Oversee the effective implementation of community outreach program designed to increase deposit and lending activities among low- and moderate-income borrowers and in low- and moderate-income areas. Responsibilities included 1) Establishment of goals and objectives, 2) Implementation of tracking programs.
-In partnership with State Presidents, senior business-line leaders, develop and implement outreach program to reach multi-cultural communities and local, regional and national organizations serving diverse populations.
-Ensures that direct reports' work product is quality controlled and compliant with CFG commercial credit policy.



Scope:

Equally internally and externally focused interacting with Division Executives, State Presidents, Credit Officers and Senior Management. Externally meets with customers/prospects National and Regional organizations to actively negotiate deals and solve customer/prospect requests and problems. Internally is viewed as a trusted advisor on CRA and Community Development management issues/challenges.



Financial Responsibility:

Operating Budget



Impact:

They have responsibility for the overall efficiency, quality and effectiveness of the group/team as well as the overall community development outreach efforts. The role is of critical importance and requires significant decisions being made within the guidelines of policies, procedures and senior management direction. Inadequate management of job responsibilities could have a potentially substantial impact on the Bank's ability to achieve its CRA objectives and result in significant negative reputational impact.

Qualifications

Bachelor Degree / Masters Degree required.
Skills/Competencies:



Communicate effectively with diverse groups and individuals.

Establish effective internal and external networks according to requirements of position.

Strong verbal and written skills to internal and external business partners; create written procedures, conduct group and individual presentations, communicate concepts and ideas, disseminate accurate and timely information to subordinates and peers.

Strong knowledge of the Bank’s financial products and services for the purpose of training and oversight of business referrals to various units.

Principles and practices of federal, state and local regulations applicable to CRA, and understanding of the activities which influence corporate ratings under CRA.

Implement the Bank’s strategic plan as it relates to business development sales.

Evaluation of industry/regional trends, as well as the development and adaptation of effective approaches to increasing overall market share.

Ability to assess needs of community, formulate sound conclusions, and recommends optimal course of action based on analysis.

Resources and methodologies for obtaining information on demographics, economics, housing and community topics / issues with potential to impact the work of the position. Ability to think critically and effectively analyze data.

Standards and practices relating to external media relations.

Principles and practices relating to fiscal planning and administration.Principals and standards of management and leadership theories.

-Work Experience:
Community Outreach / Sales Management: 12 years of progressively responsible work experience which includes a minimum of five years management of outreach programs and sales management.



Skilled in initiating, developing and managing effective relationships.

Ability to effectively lead and influence internal teams.

Persuasive and polished communicator.

Strong written and verbal communication skills.

Prepare and deliver presentations and information in both formal and informal settings to a variety of audiences.

Develop effective oral and written communications to a wide variety of internal and external constituents of culturally diverse heritages.

Incumbent has a firm understanding of demographics and can lead various strategies and outreach efforts into multiple demographic and socioeconomic markets, with an emphasis on African-American, Latino and Asian-Pacific-American communities. Incumbent may also work with non-language-reliant markets, including gay/lesbian, female and other under-represented communities.

Interpret and communicate internal policies/procedures accurately and effectively.

Establish and maintain effective working relationships as required by the job.

Skilled in initiating, developing and managing effective relationships.

Ability to effectively lead and influence internal teams.

Persuasive and polished communicator.

Strong written and verbal communication skills.

Prepare and deliver presentations and information in both formal and informal settings to a variety of audiences.

Develop effective oral and written communications to a wide variety of internal and external constituents of culturally diverse heritages.

Incumbent has a firm understanding of demographics and can lead various strategies and outreach efforts into multiple demographic and socioeconomic markets, with an emphasis on African-American, Latino and Asian-Pacific-American communities. Incumbent may also work with non-language-reliant markets, including gay/lesbian, female and other under-represented communities.

Interpret and communicate internal policies/procedures accurately and effectively.

Establish and maintain effective working relationships as required by the job.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386759]]> Tue, 22 May 2012 16:00:00 GMT 2454841-Providence-Other
An exciting opportunity has arisen on our Risk Management audit team. The team is responsible for performing audits of RBS Citizens Financial Group's risk management and credit functions. The Team works alongside our US-based and global audit colleagues to ensure that customer, financial and reputation risks to the bank are adequately and effectively managed.

Group Internal Audit is a high performing audit function, adding value for the benefit of customers, shareholder and staff and acting as a trusted advisor to executive management. We are committed to developing and retaining our people. Working as a Staff Auditor in the department gives you a great opportunity to perform complex, risk management and credit-focused audits, gaining exposure to the variety of businesses within RBS Group, and to further develop your skills as it relates to internal controls. This role will offer you variety, scope for progression and a dynamic working environment.

Under direction of the audit senior or manager, perform assigned audit test work to a high degree of proficiency.


Ensure compliance with all team/departmental standards and conventions and document test work thoroughly.


Complete assigned work according to an established and agreed timeframe and budget.


Build and develop key relationships with business partners during the audit process.


Write high quality audit issues to be included in Final Audit Reports with sufficient quantification and support.


Verbally articulate audit issues and associated risks to management in a succinct and respectful manner.


Contribute to a strongly collaborative audit team.


Continue to develop or enhance knowledge of operational areas through personal research and team training's.

Qualifications

- 1 to 3 years of audit or risk management/credit experience
- Experience of managing relationships with a business line and senior management and technical teams
- Big 4 or equivalent Consulting firm exposure

Qualifications:


- Bachelors Degree in or equivalent combination of risk management/credit experience


- Relevant industry certifications, such as Certified Internal Auditor certification

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386605]]> Tue, 22 May 2012 16:00:00 GMT 2454849-Providence-Finance-Accounting-﹠-Audit
This role is responsible for developing and overseeing the implementation of Citizens Bank’s corporate-wide, public-facing Financial Education program. In addition, the incumbent will serve as the communications director within the Community Investment Division, and serve as primary liaison with corporate marketing and communications departments to ensure CRA and community needs are incorporated in those efforts.
Develop strategies on how to establish Citizens Bank in the marketplace and implement financial education programs for basic banking education (schools, community programs), and homebuyer education.
Provide leadership and oversight to all business projects relating to Financial Education programs, including analysis, feasibility studies, strategic alignment, fiscal recommendations, and resource allocation. Support projects with downstream training, policy creation, and communications.
Develop financial education training programs, primarily through partnership with appropriate vendors and non-profit organizations.
Serve as the subject matter expert and thought leader on topic of Financial Education, represent the company on various industry and subject matter forums.
Act as a liaison among executives across business lines to ensure information is communicated and the internal and external customers are supported in the most appropriate manner in order to execute the strategy.
Develop and manage the Divisions internal communications tools, including organizing quarterly team meetings.
Serve as the primary point of contact with Marketing and Communications departments ensuring Community Development objectives are included in the marketing and advertising, as well as communications plans.
Develop and maintain Community Development collateral material.

Qualifications

Bachelor Degree required, Master's Degree preferred

Communicate effectively with diverse groups and individuals.

Ability to establish effective relationships with external organizations based on clear communication, transparency and mutual understanding

Seasoned negotiation skills. Ability to collaborate and gain consensus from various differing points of view through effective compromise

Strong verbal and written skills to internal and external business partners; create written procedures, conduct group and individual presentations, communicate concepts and ideas, disseminate accurate and timely information to subordinates and peers.

Strong knowledge of the Bank’s financial products and services for the purpose of training and oversight of business referrals to various units.

An acknowledged reputation for intelligent, strong, and decisive leadership as a result of high integrity, intellectual clarity, and a passion for excellence.

Strong results orientation, which includes meeting commitments, performance metrics, and targeted and required delivery dates.

10 years of progressively responsible work experience which includes a minimum of five years in public relations or marketing functions.

Skilled in initiating, developing and managing effective relationships.

Ability to effectively lead and influence internal teams.

Persuasive and polished communicator.

Strong written and verbal communication skills.

Prepare and deliver presentations and information in both formal and informal settings to a variety of audiences.

Develop effective oral and written communications to a wide variety of internal and external constituents of culturally diverse heritages.

Incumbent has a firm understanding of demographics and can lead various strategies and outreach efforts into multiple demographic and socioeconomic markets, with an emphasis on African-American, Latino and Asian-Pacific-American communities. Incumbent may also work with non-language-reliant markets, including gay/lesbian, female and other under-represented communities.

Interpret and communicate internal policies/procedures accurately and effectively.

Establish and maintain effective working relationships as required by the job.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386760]]> Tue, 22 May 2012 16:00:00 GMT 2454842-Providence-Finance
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Business Support group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to reduce expenses. Will be a key contributor to the annual budget process; responsible for building staffing and expense models. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development.
Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.
Understand project/reporting specifications
Pull and manipulate data for use in monitoring and decision making
Build models to support annual budgeting
Learn and utilize financial reporting software
Build required reports and views for senior management
Collaborate with business partners to identify budget needs
Perform other projects to support the Business Support Division

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Business or Quantitative field (i.e. Engineering, Mathematics, Finance, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Professional Work Experience

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386769]]> Mon, 21 May 2012 16:00:00 GMT 2452773-Providence-Administration
The Business Banking Officer will solicit the business of small businesses with up to $5M in annual revenue in a defined territory. The BBO will collaborate with branch staff, along with the use networking and referral activities, to identify small business prospects.
Solicits new Business Banking customers in assigned territory (extensive travel required), utilizing sales profiling process to identify needs and make product recommendations to prospects.
Maintains high level of product knowledge and service and works effectively with assigned branches and internal Business Partners to generate leads.


Contact customers and prospects as required to schedule sales appointments.
Effectively use all the tools to acquire new business relationships, including cold calling and participation in local and community activities.
Utilize the DRIVE sales activities to identify customer needs and manage the sales process. Understand local competitive strategies and deal with objections. Meet and/or exceed sales goals.

Qualifications

Undergraduate degree preferred or equivalent work experience


Outside Business sales development experience required
Proven sales/outside calling skills
Previous experience on a base and commission type of pay plan
Strong Centers of Influence
Strong presentation skills, both verbal & written
Ability to work in a matrix organization and develop partnerships across business lines
Strong PC skills, both in Word and Excel, or similar software
Strong knowledge of banking deposit/credit products and services
Strong knowledge of bank operations/systems and compliance/regulatory issues

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386690]]> Mon, 21 May 2012 16:00:00 GMT 2452769-Pittsburgh-Sales-and-Service
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The summer intern will be a key member of Fraud Analytics. The colleague will be responsible for development of strategies that will drive a reduction in Fraud losses across various portfolios. He/Shewill analyze fraud trends or data breaches to identify potential exposures and make rule recommendations. As an intern in Fraud Analytics, you will have the opportunity to apply analytics to administer the development and delivery of fraud rules. You will also have the opportunity to develop and manage relationships with various business lines that will enable the use of best practices in relation to fraud prevention.
· Analyze historic transaction patterns to determine effectiveness of rules
· Identify fraud trends and generate recommendations for strategy development and existing strategy improvement
· Engage business partners and communicate findings
· Develop/Design fraud detections and mitigation reporting

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Quantitative field (i.e. Engineering, Mathematics, Business, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:
1-2 Years Experience in Microsoft Office


1 Year Experience in SAS, SQL
Analytical creativity and problem solving skills
Ability to handle, fast paced and changing environment & maintain confidentiality
Ability to foster a collaborative work environment
Exceptional communication skills, both written and verbal
Demonstrated problem-solving and analytic skills, data manipulation

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386766]]> Mon, 21 May 2012 16:00:00 GMT 2452755-Danbury-Bridgeport-Administration
The Senior Business Analyst completes elements in the definition, requirements, design, build and delivery of a project or program. They create and foster a climate of continuous improvement in delivering projects, striving for excellence and contributing to the overall development of RBS Citizens Change Management.
Description of Function:
Utilizing key stakeholders and other available resources research, facilitate discussions, analyze and evaluate options and provide recommendations to the Program Manager/Project Manager .
Manage project tasks or parts of the project plan assigned within scope, quality and timeframe allocated with minimal supervision.
Create and deliver through the full sign off process project/program documentation by working with Key Stakeholders to elicit information and gain agreement.
Identify, evaluate and track progress of project risks, issues, assumptions and dependencies, escalating them appropriately with suggested mitigating actions and implementing as directed.
Collaborate with project stakeholders to ensure end solution meets requirements and gain an understanding of the context and impact of the project to the business line and collaborate with business to influence best solution.
Document procedure and policy changes from current state model through future state impacts of project.
Deputize for Project Manager when required.
Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement.
Where role includes management of project resources, coaching, training & development and performance management of resources may be required.

Qualifications

Expert knowledge of the consumer On-Line Banking and Citizensbank.com web and mobile applications

Ability to work comfortably within a team of business SME’s, development, vendor, project manager, infrastructure and middleware technical resources

Strong skills in both Agile and Waterfall development methodologies

Ability to manage the project financials including budgeting, forecasting, and project estimation

Strong financial services vendor application/solutions experience with demonstrated experience bringing industry leading technology to the table to address business needs and solve business challenges


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386638]]> Mon, 21 May 2012 16:00:00 GMT 2452766-Providence-Information-Technology
The Web and Mobile Application Developer II (OLB) is responsible for planning, analysis, detailed design, developing/coding, testing, implementation and support of Citizen’s web and mobile offerings.
Analyzes, designs, programs, debugs, supports, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs.
Responsible for planning, analysis, detailed design, developing/coding, testing and implementation of the components.
Adheres to the established lifecycle methodology, support standards, and practices, in accordance to project plans while carrying out their responsibilities. This may include maintaining program libraries and technical documentation of the individual components within an application.
Using current programming language and technologies, writes code, completes programming, and performs testing and debugging and/or break fixes of applications. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS or desktop applications products.
Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications.
Technical Capabilities
Application- Possess knowledge and understanding of specific firm-wide application.

Working Application Knowledge of: DB2/SQL, ERP (Enterprise Resource Planning), Lotus/Outlook, Microsoft Project Server, Microsoft SQL, Microsoft Windows 200X Server, Oracle, PeopleSoft, PHP, Rational Tool Suite, RDBMS (Oracle 9.x, MSDE SQL Server 2000), UNIX, Web Services, Windows Sharepoint Services
Level P3- Evaluates and provides technical solutions to complex application development problems. Designs new processes and procedures. Provides benchmarks for ensuring that applications are meeting the needs of the business domain which they serve. Oversee repair/upgrade application implementations. Languages Possess knowledge and understanding of specific firm-wide IT languages. Languages: Active Server Pages (ASP);DHCP (Dynamic Host Configuration Protocol), Dynamic HTML, FTP (File Transfer Protocol), J2EE, WAP (Wireless Application Protocol), XML, HTML5, CSS3
Level P3- Code advanced program

Demonstrates ability to test and debug advanced code. Provide subject matter expertise to business. Analyze and recommend improvements to coding process. Production Scheduling Utilize scheduling tools to minimize production time and costs and production costs. Coordinate all resources: staff, and physical resources.
Level P1- Identify production requirements. Identify production count required and production count available. Minimize risk of system outages due to scheduling conflicts. Identify and maintain accurate and complete records of production schedule. Identify production patterns. Oversee the scheduling and running of large scale transaction processing, including major batch and online transactions. Understanding of escalation procedures and ability to forward issues as they arise. Business Needs Analysis- Understand and assess business imperatives and goals, and articulating them as Information Technology needs.
Level P1- Gather business needs from business domains. Discuss benefits of new business process design. Compare and contrast business process designs, modeling tools and techniques. Define business processes and their drivers. Analyze process components to determine value added. Identify gaps between current and future business environment. Define processes required to achieve objectives and results. Develop guiding principles and attributes to design streamlined business processes. Identify business needs
Project Governance - The provision of support and guidance on programme and project management processes, procedures, governance, tools and techniques to programme and project managers and their teams.
Level P1- Awareness of project management office and governance concepts. Understanding of importance of project standards and consistency. Assists with the compilation of project management reports. Maintains programme and project files from supplied actual and forecast data. Aware of and may support project governance processes. Risk Management - Identify and assess risks as input to developing and implementing mitigation approaches.
Level P1- Understand risks as related to organization. Identify and classify risks and issues under supervision. Knowledge of internal/external risks inherent to the organization: strategic, operational, financial, etc. Organize information/requests regarding incidents to maintain up-to-date records for those affected by or resolving the incident. Identify and classify risks as they arise - Quantify risks in terms of the likelihood that the risk would occur. Locate point of origination of risks and take action to make users aware of risk or to make non-threatening. Follow plan for risk response and mitigation. Requirements Gathering- Identify, verify and document requirements (business, functional and technical) to support development of technology and/or business-driven technology solutions
Level P2 - Conducts focus groups, behavioral observation, psychological mapping, JAD sessions, etc. to gather requirements. Integrates multiple user area requirements into overall requirement document. Identifies impact of proposed requirements and provides guidance regarding issues. Identifies process improvements/opportunities from the requirements. Identifies inconsistencies, gaps and conflicting requirements. Recommends different approaches to gathering and documenting requirements to meet the needs of different projects. Determines if requirements are optimal to support business processes. Identifies changes needed to support user requirements. Translates business requirements into functional specifications. Ensures appropriate hardware/software is selected based on requirements. Participates in business requirements inspection. Functional Design - Use functional knowledge of the agency's business functions to design software.
Level P2- Design and define maintainable processes based on a functional architecture. Identify key design issues and recommend possible solutions. Identify project changes in order to asses and communicate impact. Manage to work plan Application Design - Ability to develop functional, technical and user interface designs for an application that meets the defined requirements (business, system performance and standards).
Level P2- Determines deliverables to be produced during application design effort. Designs components within high-level architecture blueprints, articulation of design patterns, reusability fundamentals and future requirements. Develops conceptual application designs that comply with technical architecture standards. Defines the sequence in which processing is performed an how data is passed between processes. Designs interfaces between the system being developed and other systems with which it will communicate. Reviews multiple designs for interoperability. Identifies key application design issues (e.g. maintainability and performance) and recommends possible solutions. Prepares and completes design inspection of others.
Systems Development Lifecycle - Ability to use formal methods for delivering new or enhanced applications, identify and communicate systems development processes and develop deliverables associated with the respective phases of the lifecycle
Level P2 - Reviews all tasks within an application module to ensure overall quality and accuracy. Plans all tasks within an application module including estimating, scope definition and work plan development. Plans and coordinates efforts to integrate this lifecycle phase with others (e.g. design to development, implementation to support). Coordinates the planning, design and production of deliverables within all phases. Participates in the integration of all phases to others. Identifies needed skill sets for each phase of the SDLC. Determines which deliverables and tasks are appropriate for a given phase. Coordinates the activities of a project's SDLC with the dependencies of other projects. Coaches others in development and review of work plans. Reviews system development deliverables in consideration of SDLC principles. Data Architecture - Define the overall data model for the enterprise, a data warehouse approach, and how data is structured, designed, and/or accessed.
Level P1- Understand data management issues and implementation. Knowledge of current agency data architecture standards. Identifies architecture features compliant with the agency accepted standard. Improves data architecture. Maintains knowledge of existing and developing data architecture components. Articulates data architecture requirements effectively. Possesses hands on experience in technology areas including data warehousing, electronic archiving, data mining, and neural networks, among others. Application Development - Develop and maintain structured application modules and associated documentation to meet design specifications.
Level P2- Reviews module designs to ensure accuracy and completeness. Determines deliverables to be produced during programming and unit testing. Creates and modifies programs that comprise an application system based on design specifications, tools and methods. Develops user interfaces. Identifies potential development discrepancies and recommends modifications to others' code while staying within the original project scope. Demonstrates knowledge of multiple programming languages or environments and determines the most appropriate programming language for a given task. Performs code reviews to ensure interactivity/interoperability between programs; provides programming/debugging assistance to others. Determines how programs coded in one language will integrate with programs coded in another language. Application Testing - Create, execute and document tests to assure software and technical environments meet functional and system performance and integration specifications
Level P2 - Determines which areas of the application should be performance tested. Develops effective test plans/strategy. Plans and coordinates testing cycles. Coordinates application regression testing. Works with users to define test cases that will require the use of critical system components. Ensures that the necessary testing infrastructure is identified and in place. Reviews testing deliverables and identifies gaps, issues and potential solutions. Verifies that test results meet requirements. Identifies discrepancies between actual and expected results and recommends solutions. Analyzes potential system performance problems and makes recommendations. Data Analysis - The process of identifying, evaluating, interpreting and organizing data so that it can be used for business decisions. It includes sorting through data to identify patterns and establish relationships.
Level P2- Demonstrates mastery of the skill in practical applications of a difficult nature. Can design a logical data model or object model of simple to moderate complexity. Is knowledgeable in the use of CASE tools. Is able to document a data model in a data dictionary or repository - Can identify redundant data objects. Can identify data items that can be re-used across applications. Can identify data transformation requirements. Data Management Concepts - Knowledgeable of the theory, purpose, architecture and design of the management, administration and relationships of the organization's data.
Level P2- Demonstrates a conceptual and business understanding of Data Management, as well as related topics. Able to quickly and accurately discuss the impact of new technology, platforms and design criteria on Data Management. Knowledgeable of the major business units which use applications in Data Management. Understands and monitors appropriate key business indicators as they may apply to enhancements to Data Management. Able to communicate with users and customers regarding various business functions and how they fit into Data Management in an easily understood manner.
Data Modeling - Data modeling is the analysis of data objects that are used in a business or other context and the identification of the relationships among these data objects. Data modeling is a first step in doing object-oriented programming. As a result of data modeling, classes can be defined that provide the templates for program objects
Level P1- Has some training, exposure, or light experience in data modeling. Has at least a conceptual understanding of logical and physical data modeling. Has acquired a practical understanding of the approaches, methods, and tools of data modeling. Possesses sufficient proficiency to successfully demonstrate the skill data modeling in applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Knows how to integrate data modeling into an overall systems development methodology (SDM). Is familiar with logical business data modeling using some of the prominent structured and object-oriented modeling methods. Knows the fundamental principles of conceptual data modeling using the leading Entity/Relationship Diagramming (ERD) methods. Implementation - Plan and implement the transition or enhancement/change to a new application or infrastructure with minimal impact to the users
Level P2- Designs an accurate and complete conversion/implementation/enhancement plan. Designs enhancements based on pre-implementation recommendations. Assesses the impact of changes from multiple perspectives (system, user). Installs the application into the production environment which ensures existing data is converted or able to be used by the system. Participates in inspections of others' implementation work objects. Develops and reinforces standard implementation checklist. Identifies conversion planning risk and makes recommendations. Maps data from old system to new. Implements enhanced or new functionality into application without a negative impact on data integrity or performance. Coordinates communication of implementation issues between key stakeholders. Application Break/Fix - Search for unexpected results and repair vulnerabilities to a system or process.
Level P2- Responsible for resolving application issues. Document known issues and works towards resolving these issues. Ability to identify, isolate, & resolve complex application issues independently. Proactively identify potential problems with applications as they are developed. Service Level Management - Manage the agreements between separate teams to provide specific services under specific terms.
Level P2 -Monitor performance of others in relation to service levels. Identify issues that affect customer perception and operations and makes recommendations to address problems. Recommend corrective/preventative procedures to improve adherence to quality standards. Change Management - Use change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment.
Level P1- Demonstrates understanding of change management policies, procedures and standards. Demonstrates understanding of change management environment. Demonstrates understanding of underlying importance and need for change management processes. Applies appropriate change management tools and applications to analyze the scope and impacts associated with change events. Logs, communicates, classifies and analyzes change requests. Creates impact analysis for change requests. Configuration Management- Identify, control and change work product relationships and migration between environments.
Level P1 - Demonstrates understanding of tools and procedures for migration of code from one environment to another. Demonstrates understanding of various development and testing environments. Demonstrates understanding of the purpose of each environment and the impact of configuration controls. Tests, debugs and implements the release management approach, including configuration rollback and the ability to issue new releases under normal conditions and under emergency conditions. Documents, for future implementation, any changes or enhancements identified during the initial production cycles that would make the new system more responsive to user and business needs. Performs initial system component configuration. Executes the proper software and/or hardware migration procedures. Ensures that the necessary user administration changes have been made. Creates automated scripts to support movement of code bases.
Performance Excellence Framework (PEF) Competencies






Competency


“X”
Applicable


Required Level




Achieving excellence


x


2




Influencing

Inspiring

Communicating

Developing people

Building understanding and trust


x


2




Collaborating for success

Understanding issues


x


2




Gathering Information


x


2




Finding Solutions


x


2

Qualifications

Expert knowledge of the consumer On-Line Banking and Citizensbank.com web and mobile applications

Ability to work comfortably within a team of business SME’s, development, vendor, project manager, infrastructure and middleware technical resources

Strong skills in both Agile and Waterfall development methodologies

Strong financial services vendor application/solutions experience with demonstrated experience bringing industry leading technology to the table to address business needs and solve business challenges

Strong experience in the following technologies; J2EE or .Net development; Interwoven Content Management, RSA adaptive authentication, javascript, HTML (4/5), CSS3, Websphere Application Server, C#, C++, mbanking360, KONY, Objective C, AJAX, MQ, SOAP, XML, Oracle 11


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386646]]> Mon, 21 May 2012 16:00:00 GMT 2452759-Providence-Information-Technology
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week: 20


Work Schedule: Varies, Monday-Friday and every Saturday

How to Apply

Please note: To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:
https://st5.ercdataplus.com/cit6ins/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386725]]> Mon, 21 May 2012 16:00:00 GMT 2452765-Hartford-Banker
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Varies

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386738]]> Mon, 21 May 2012 16:00:00 GMT 2452762-Albany-Retail
Work as part of an expert fraud prevention team providing support across different fraud typologies i.e. Insider, Check-Deposit, eCrime

Hold responsibility for the delivery of specific elements of fraud prevention strategy i.e. conduct of risk assessment activity with supported areas of the business in the Americas.

Responsible for working with Fraud Prevention (FP) team Specialists regionally to provide expert fraud knowledge i.e. industry sourcing of best practices as input and advice to drive forward prevention activity.

Provide support to key FP oversight programs (i.e. ID Theft Red Flags, FFIEC) to ensure impacted businesses fulfill any compliance requirements.

Work closely with other parts of Corp Security Services as well as Fraud Operations to assess fraud trends and implement best practice in relation to fraud prevention. Help develop key performance and risk measurements and participate in associated reporting processes.


Qualifications

Experience performing analytical analysis on target data information sets to include structured and unstructured data from a variety of internal and external sources.

Minimum proficiency in MS Office tools such as Excel and Access is required.

Experience with more sophisticated tools such as SAS or Oracle is a plus.

Previous experience in a fraud prevention role would be preferred

Bachelor's Degree required


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386604]]> Mon, 21 May 2012 16:00:00 GMT 2452764-Providence-Corporate
Senior Quantitative Analyst – Property Secured Credit Risk
The Property Secured Credit Risk team is responsible for analytics, originations strategy & policy, and portfolio management for the RBS Citizens Mortgage and Home Equity lending portfolio.
The Senior Quantitative Analyst will support the design, development, and execution of portfolio risk analytics utilizing a range of analysis tools such as SAS, Excel, and Access. He / She will conduct monthly analysis of credit performance trends, ad-hoc deep dives into the portfolio, and provide analytics on credit line management strategies.
The successful candidate should be comfortable with basic SAS programming techniques, working with large datasets, and should be a highly motivated individual with a strong analytics background. Prior experience in Mortgage Lending preferred, but not required.
Details of Position Requirements
Accountabilities:
• Conduct monthly analysis of credit performance trends within the property secured (Mortgage and Home Equity) portfolio.
• Undertake ad-hoc portfolio deep dive analysis as needed, e.g. static pool comparisons, vintage reporting, etc.
• Support risk mitigation through analytics of credit line freeze / decrease strategies.
• Develop techniques to improve process efficiencies particularly in respect to data management.
• Generate status reports as requested by management and / or external stakeholders including government regulators in the US and abroad.
• Consistently integrate quality in daily work flow.
• Continually improve knowledge of analysis techniques, software, and systems.

Qualifications

• BA/BS or equivalent degree in Economics, Mathematics, Finance or related quantitative field (Advanced Degree highly preferred).
• 2+ years experience in data analysis.
• 2+ years SAS/SQL programming or other data analysis software. Comfortable working with large datasets.
• Knowledge of statistical principles required / experience with regression analysis is a plus.
• Ability to meet deadlines and multi-task in a fast paced environment is required.
• Ability to effectively manage multiple projects/tasks simultaneously with minimal supervision, meeting strict deadlines.
• Strong analytical background along with excellent problem solving abilities.
• Excellent PC skills, with in-depth knowledge of the Microsoft Office suite of products and presentation software.
• Self starter, team player and must possess excellent interpersonal, communication, and strong organizational skills.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386748]]> Mon, 21 May 2012 16:00:00 GMT 2452753-Danbury-Bridgeport-Risk-Management
Provides 3rd level technical support of production systems, including incident response, OS patching, automation, provides standard and automated tools for system upgrades, user administration, and provides advanced systems integration to approved project initiatives. He/She directly contributes to the goals of the division in Availability and Project Delivery of mission-critical services and systems through expert-level performance of all UNIX systems management tasks. He/She has a mastery of UNIX tools and several scripting languages to automate and perform process improvement of day to day duties, and has an expert level understanding of networking protocols and system administration processes which they use to troubleshoot and remediate complex operational errors and performance issues. He/She provides expert-level system administration skills to troubleshooting existing systems and implementing new projects, provide new standards and technology, acts as a senior "architect" level person within the team, mentors other team members, participates heavily, sometimes as lead, in purchasing decisions, up to and including purchasing authority and responsibility for purchase justification. Senior UNIX Engineer also performs due diligence testing new technology for cost-savings and system enhancements, providing presentations on these to upper management, business line owners, and other personnel.

Qualifications

Strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management.
Ability to solve problems quickly and automate processes.
A solid understanding of an operating system; understands paging and swapping, interprocess communications, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions), can use performance analysis to tune systems.
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programing, the design of consistent network-wide filesystem layouts.
Ability to program in an administrative language (Tk, Perl, VBScript, a shell) to port C programs from one platform to another, and to write small C or C+ programs.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385340]]> Mon, 21 May 2012 16:00:00 GMT 2452758-Providence-Corporate
The Data Analyst Intern will support various aspects of data analysis and data management. A successful candidate will have knowledge of business and help desk skills.
Primary Functions:



Track clarify tickets and SLAs

Research and categorize clarify ticket information

Analyze incidents and the root causes and identify trends

Assist with creation and editing of Executive level reports and charts

Assist with updating Application Availability Report



Qualifications

Preferred Skills:



Working knowledge in data analysis and data management

Excellent computer skills specifically using MS Office Suite (especially Excel and Power Point)

Strong analytical and problem-solving skills

Ability to balance technical and interpersonal skills

Ability to contribute in a team-oriented environment

Strong Math skills

Ability to work independently with minimal supervision

Strong attention to detail

Preferred Education and Technical Qualifications:



Preferably a Jr., Sr. or recent College Grad in Business or Finance

Knowledge of IT Help Desk Ticketing System



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386694]]> Mon, 21 May 2012 16:00:00 GMT 2452761-Providence-Administration
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Strategy & Analytics group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to improve collections and recoveries performance on several consumer loan portfolios. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

• Understand project/reporting specifications


• Develop and automate standard and ad hoc reporting


• Pull and manipulate data for use in monitoring and decision making


• Document procedures for creating reports


• Support Operations as needed

Qualifications

As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Strategy & Analytics group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to improve collections and recoveries performance on several consumer loan portfolios. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

• Understand project/reporting specifications


• Develop and automate standard and ad hoc reporting


• Pull and manipulate data for use in monitoring and decision making


• Document procedures for creating reports


• Support Operations as needed

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386770]]> Mon, 21 May 2012 16:00:00 GMT 2452763-Richmond-Administration
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Strategy & Analytics group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to improve collections and recoveries performance on several consumer loan portfolios. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

• Understand project/reporting specifications


• Develop and automate standard and ad hoc reporting


• Pull and manipulate data for use in monitoring and decision making


• Document procedures for creating reports


• Support Operations as needed

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Quantitative field (i.e. Engineering, Mathematics, Business, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Experience in SAS, SQL

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386768]]> Mon, 21 May 2012 16:00:00 GMT 2452760-Providence-Administration
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the mortgage operations group. Intern will be given opportunity to manage and support critical operational departments. Will be responsible to:



Lead center operations to include phone and file processing

Lead a team of colleagues in an effort to identify and implement operational improvements

Identify efficiencies through colleague coaching and development

Identify and implement customer experience improvement opportunities

Develop a complaints management program in order to reduce customer dissatisfiers

Identify opportunities to improve Investor Scorecards through operational improvements

Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Business or Quantitative field (i.e. Engineering, Mathematics, Finance, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Professional Work Experience

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386767]]> Mon, 21 May 2012 16:00:00 GMT 2452767-Richmond-Administration
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday-Friday 8:00AM-6:00PM; Saturday 8:00AM-1:00PM

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 

https://st5.ercdataplus.com/cob6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386561]]> Mon, 21 May 2012 16:00:00 GMT 2452774-Illinois-Retail
The ideal candidate will function as a Senior Teradata Logical Data Architect, participating in the design and implementation of Teradata FSLDM that can support the ongoing company growth. The successful candidate should have the combination of education and experience that provides the basis for delivering the necessary job functions, skills, and knowledge as described in this job description.



Architecting and implementing high quality Data Warehouse solutions using company approved platforms such as Teradata. Must be aware of migration and implementation plans that address both tactical and strategic needs.

Define and govern Teradata FSLDM logical model and data warehouse best practices and standards to include software development practices, design styles and software deployment. Analyze technologies, technical processes and/or functions, document findings, identify areas for improvement and create specifications and implement.

Provide strategic direction to the organization by creating reference architectures and defining governance for the overall Teradata deployment strategy.

Mentor other team members on new and existing technologies and help guide the Teradata development process.

Design and normalize the logical data model to third normal form.

Facilitate the discovery of entities, attributes, relationships, and business rules from the functional experts and the user community.

Develop and manage data models and associated metadata for the enterprise.

Recommend and establish standards, guidelines, and procedures for design and maintenance.


Qualifications

Expert knowledge of Teradata Architecture

Expert knowledge of Teradata FSLDM

Expert knowledge of data warehouse and relational data modeling design

Expert knowledge of Erwin tool

Experience with Data Analysis and Data Profiling

Experience with Teradata, Oracle, SQL Server, DB2 UDB and DB2 Mainframe.

Knowledge of Banking and Financial Services

Knowledge of ETL and Business Intelligence

Ability to write clear documentation of procedures, and ability to write specifications for data models to be developed.

Extremely detail-oriented and able to follow clear methodologies for troubleshooting and development.

Ability to support and work within standard software development life cycle practices.

A minimum of 7 years experience providing data modeling architecture/administration/development in a Fortune 500 company.

3-5 years of experience with Teradata FSLDM & Data Warehousing

Additional 3-5 years working in another role within a data warehouse team, such as business/data analyst, quality assurance analyst, or ETL developer.

Experience with SAS Business Intelligence and/or Oracle Business Intelligence is a BIG plus

B.S. in Computer Science, MIS or Electrical Engineering or a related quantitative discipline.

Graduate degree in Business, Computer Science or a related quantitative discipline is a BIG plus.

Personal skills: Possess a strong work ethic, self-starter, creative, a focus on customer service, possess a high level of energy, enthusiasm, have strong oral and written communication and people skills, team player, strong organizational skills, and the ability to multi-task, commitment and appreciate the application of technology in support of our business.

Banking or financial reporting experience helpful.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386481]]> Mon, 21 May 2012 16:00:00 GMT 2452768-Boston-Corporate
Responsible for providing operational, branch support, service and administrative leadership or assistance to branches within a given area or region. Ensure customer service, teller and sales excellence initiatives are successfully deployed at the branch level.

Qualifications

Incumbents will have strategic responsibilities and strong leadership skills to enable them to ensure appropriate staffing and organizational structures are in place for their area. Responsible for managing the day-to-day activities of more than one (although typically related) major department. This individual will also partner with the revenue areas to improve efficiency, effectiveness, productivity and/or control. May form part of the management team for broader area or for internal client unit. Manages and directs individuals within the operations or support area, usually through direct reports. Seasoned manager with extensive product knowledge and functional expertise, although this may be limited to a more narrow scope of products and/or functions than at the head level. In addition to their functional responsibility, incumbents have achieved official recognition of their significant and sustained contribution and are in a position to have a major impact on the organization.
10-12 + years of experience; Director/SVP level; direct reports to Level A in smaller firms; head of smaller region, small product, or large country at large firms. Role is balanced between day-to-day high level operational execution and development of the strategic direction of the Infrastructure area.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386686]]> Mon, 21 May 2012 16:00:00 GMT 2452772-Dedham-Management
A Credit Analyst supports a specified group of Portfolio Managers (“PM”) by preparing analysis of commercial real estate sponsors, borrowers, guarantors and projects for commercial real estate loans.
They complete written summaries of projects, market research, financial statement analysis and industry issues to be used in credit approval and annual review documents. They may also prepare relationship data for existing commercial customers.
The Credit Analyst will perform some analysis and modeling functions and can prepare the initial draft of the credit approval memorandum (“CPS”)from beginning to end for straightforward loans.
They will also be responsible for supporting activities associated with credit file maintenance, compliance and annual review activities for assigned credits contained in one or more portfolios.

Qualifications

Bachelor’s Degree
1-2 years previous experience
A developed level of knowledge associated with financial analysis and modeling. Some knowledge of commercial real estate is desirable.
The ability to conduct preliminary customer/prospect analysis to include thorough research and analysis of market data and trends, Sponsor analysis, Borrower’s operating history and repayment capacity, and other critical factors related to the financing that will be considered as part of credit decision making.
Understands and applies credit policy, identifies situations that may require policy exceptions and can make recommendations that mitigate credit risks or remedy possible exceptions.
Effective verbal and written communication skills and ability to communicate internally as well as with customers directly on financial analysis or account management issues.
Interacts directly with PM’s and Relationship Managers and is able to field and answer questions related to financial analysis and interpreting financial statements from other Credit Analysts.
Equivalent work experience or completion of formal credit training program and up to 2 years of applied financial analysis working with straight forward to moderately complex credits in a commercial banking environment will be considered as alternative to formal degree program completion.
In addition to using various word processing and spreadsheet programs, exhibits ability to conduct internet search and market research related to borrower and, ideally, has experience with Argus modeling.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386625]]> Mon, 21 May 2012 16:00:00 GMT 2452770-Boston-Corporate
The P2P Business Support Project Manager will primarily coordinate the efforts of a team of 10 focused on the continued development and execution of the Compliant Purchasing ‘Center of Excellence’ based on a standard procure to pay process and facilitated by Oracle iProcurement and Purchasing. The Shared Services Compliant Purchasing activity will include oversight of the management of purchasing and payment risk, contract financials, and overall supply base management activity for each business across RBS Americas.
Responsibilities



Deliver and manage a world class procure to pay program.

Assure effective supply chain risk management and supply base rationalization in business line(s) evidenced by metrics.

Deliver streamlined purchasing processes and compliant purchasing channels that provide a high level of customer satisfaction and efficiency in order processing and customer support.

Provide excellent engagement with key business stakeholders to ensure services/support contributes added value/benefit to CFG.

Utilize appropriate project management processes and skills to provide a collaborative approach to delivery, liaising with program sponsors, effectively formulating plans and producing relevant reports and outputs at specific stages within the project lifecycle to evidence performance and successful completion.

Drive adherence to the Dealing With External Supply Policy across RBS Americas

Working with senior Business Partner stakeholders to develop a streamlined, and sometimes reengineered, purchasing processes for the business, creating efficiencies and value for the business

Development of Compliant Purchasing training content and toolkit built upon the value and principles of strategic Procurement to Payment and the Dealing with External Supply policy.

Development and execution of a training program that will be utilized to educate both the Procurement Services and Shared Services teams and the RBS Americas business.

Aligning the procurement to pay program to the contract management program and the Third Party Assurance program

Identify and manage the risk, minimizing the outcomes and escalating where appropriate. Ensure processes operate as designed. Key indications in place to ensure reliable, predictable and stable environment.



Qualifications

5+ years of previous experience in procure to pay program or project management.

An understanding of and experience working with web based applications.

Advanced knowledge of working Project Management disciplines and techniques as well as implementation experience of technical and non-technical projects.

Bachelors degree required

Master’s Degree preferred

Strong written and verbal communication skills

Proven negotiation skills

Strong process management skills

Strong resource management skills

Executive presentation experience

Advanced experience effectively prioritize and execute tasks

Experience adapting in a changing environment



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386758]]> Mon, 21 May 2012 16:00:00 GMT 2452754-Providence-Corporate
The role holder will shape and deliver the Global Business Continuity agenda in line with global direction and a regionally led model with a focus on RBS Americas. They will be expected to contribute to the development and improvement of the strategy and deliver across the RBS Americas region to support the overall Security & Risk vision as well as Group Policy and regulatory requirements.
The Head of Business Resiliency and Recovery Americas will be responsible for understanding, communicating and ensuring compliance with the regulatory requirements for Business Continuity and Information Technology Continuity (ITC) in the Americas. This includes setting specific standards and driving change in order to meet existing and any new requirements as well as the consideration of industry best practice. This expanded role has Business Continuity oversight of all legal entities in the US including Citizens, GBM and the NV. It includes delivering expanded services such as metrics and reporting; technology and business testing facilitation and facility risk assessments.
In this expanded role this individual will be a member of the Security and Risk Americas Risk Committee need to understand the risks, issues and recovery strategies of US Operations that have been off shored and communicate them back to US based risk and operations managers. Additionally, a detailed understanding of both in-country and out of country recovery for offshore locations is required as well as active participation in the offshore BCP risk meetings.
They will be the local policy owner and accountable for the effective implementation of the Business ContinuityPolicy Standard within the Americas Region and working with the Global IT Continuity Head to ensure effective, regionally led delivery of ITC in the Region. They will be responsible for developing and owning the view of the current RBS Americas risk position and drive actions to address Business Continuity risks across the Americas.
A critical element of this role is the partnership with Technology Services America (TSA) to manage a robust, end to end, technology testing program and mature it over time in a measurable fashion. This expanded role includes evaluating the participation in ‘Street-wide’ financial services industry testing opportunities and meeting regulatory testing expectations against peer financial institutions. It also includes the review and assessment of test scope and post exercise report documents to ensure policy is met, test rigor is applied and associated risks are recorded and escalated.
The role holder will lead and manage circa 16 people in the Americas. This expanded role includes direct management responsibility for IT Continuity risk professionals that evaluate compliance to ITC policy, change management oversight, technology project oversight, runbook/disaster recovery plan review and assurance specific to IT Continuity. The role holder will build relationships with key Senior Management, Executive and Group Internal Audit contacts inside the group, both divisionally and regionally, to maximize the effectiveness of the role and represent the RBS Group where appropriate with local regulator and on external global bodies for opinion forming, lobbying and sharing of best practice. This role will define and execute the BC and ITC strategy in the Americas. An essential element of this role will be to effectively communicate relevant risk reporting and metrics to the business units and Risk Committees.
A key element to the expansion of this role will be to define the roadmap to take the organization away from a focus on business and technology recovery toward being a more resilient organization. This will be achieved by influencing business and technology operating models and the senior leadership in those areas. To achieve this industry benchmarking and an understanding of resiliency and recovery in peer financial institutions will be required as well as an understanding of industry acknowledge frameworks such as the Carnegie Mellon Resiliency Maturity Model and how that type of a model might be an effective method to illustrate resiliency progress.
The role holder will also be a key member of the Business Continuity Senior Leads team, helping shape the overall direction of BC globally, including deputizing for the Head of Group Business Continuity when required. Whilst the role will be functionally driven, the role holder will also havea reporting line to the Head of Security & Risk, Americas, sitting as part of the regional Security & Risk leadership team to successfully drive and deliver regional Security & Risk strategy.
Key Role Deliverables:
General



Influence movement from a recovery focused organization toward the creation of a more resilient business and technology environment

Illustrate a maturity roadmap where resiliency is embedded into the culture of the Americas over time

Active participation in financial industry resiliency forums (i.e.: SIFMA) and market wide exercises+

Active participation in on shore and off shore risk committees

Engaging with Executive and senior manager stakeholders as the face of Business Continuity within the region

Regional accountability for making sure Business Continuityrisks across RBS Americas is managed.

Respond to vendor risk

Catalyst for change in the development and implementation of Business Continuity priorities, systems and investments in the Americas region (working closely with the Head of Group Business Continuity)

Head Business Continuity Programs either as a part of Group team or where specific to region including chairing appropriate governing bodies

Drive out current risk position for RBS Americas and drive actions to address Business Continuity risk

Address cross Business/Region Business Continuity issues (e.g. Americas threat response, benchmarking against competitors)

Delivery of ‘Business Continuity frameworks’ within RBS Americas region including implementation and embedding of the S&R model

Execution of Business Continuity Policy and Standards/Guidelines for RBS Americas region

Expert input to Business Continuity related Governance, Assurance, Executive briefings, Group initiatives (e.g. Security & Risk input to Product development, Corporate responsibility, Global strategies etc) and RBS Americas level incident input

Responsibility for all aspects of Business Continuity, IT Continuity, including Workplace Recovery within the region in line with the Business Continuity Policy and Standards.

Overall responsibility for the regional delivery of the strategic Business Continuity and IT Continuity priorities and plans established by Security & Risk, Business Services

Provide expert services and specialist advice on all aspects of Business Continuity, IT Continuity and Workplace Recovery which affect the region.

Ensure region meets regulatory responsibilities in relation to Business Continuity, interfacing with Government bodies and financial authorities as required.

Identify best practice in the Business Continuity area from within the region and champion the delivery of this across the other regions.

Establish and maintain excellent working relationships with appropriate third party suppliers,

Proactive in Business Continuity scenario planning to protect the RBS Group.

Liaise with IT Continuity team to ensure Regional needs are addressed.

Financial Management



As a member of the senior team, ensure that the overall budget for Resiliency and Recovery is managed effectively

Manage all aspects of the Business Continuity team within an agreed budget (circa £5-10m), reporting any variances to Head of Security and Risk Americas and Group Business Continuity

People Management



Direct responsibility for a team of circa 16 based across the Americas.

Build capability of the organization, the role holder must lead the team in accordance with the Business Services Values and the Group’s Performance framework, ensuring clear and stretching objectives and personal development plans are in place for all people in the direct and indirect teams.

The role holder will contribute to the Security & Risk succession planning and talent management processes, to ensure the continued development of the organisation

Risk Management



Actively manage risks in accordance with the RBS Group’s Risk framework as both Policy Standard owner and in collaboration with other Policy Standard owners across the Group

In particular, ensure risks are properly evaluated, recorded and mitigating action plans are monitored to completion

Ensure escalation of risk issues to a higher level of management for information or decision as appropriate



Qualifications

Executive Level Experience:



Leading regionally based on Global strategy

Managing regulatory relationships with the Federal Reserve Bank(FRB), Office of the Comptroller of Currency(OCC) and the Federal Deposit Insurance Company(FDIC)

Incident/Crisis management

Analyzing business and technology risk assessments

Experience with resiliency models and implementation

Influencing at senior organizational levels on both the technology and business side

Working with a broad range of business units across RBS or other Global organizations

Proven experience in driving change

Excellent communication skills – written and verbal

Technical Knowledge:



Experience in a Security and Risk function at an Executive Level

Detailed understanding and proven track record of working in Business Continuity within the Financial Services industry

Relevant BC professional qualifications

A good understanding of the Business Continuity related threats and risks affecting the financial services industry in the region.

An understanding of the legal and regulatory implications of Business Continuity in the region and be able to make initial assessments of situations.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386668]]> Mon, 21 May 2012 16:00:00 GMT 2452756-Providence-Risk-Management
Deposit Specialist will support teams of Middle Market and Commercial Enterprise Banking colleagues and their portfolio clients employing deposit and cash management product knowledge. The portfolio includes Clients with moderately complex account structures and multiple affiliate relationships. Daily responsibilities include, applying and enforcing risk mitigation controls, maintaining a high level of data stewardship, adhering to Bank policies, procedures and federal regulations as applicable, while providing exceptional service to commercial clients.
General knowledge of Commercial account documentation requirements and products and limited legal documentation knowledge is required. Colleague could be responsible for transferring client funds up to $10MM in compliance with Federal regulations.
Review, assess and interpret internal and external documentation for adherence to Bank policies, procedures and federal regulations to mitigate operational, documentation, reputation risk as appropriate. Take independent action to rectify any inaccuracies or exceptions.
Ensure the accuracy of critical data across databases and systems of record to prevent negative impact to Client and/or Bank.
Implement effective controls and proactively initiate action over key client indicators and manage portfolio within the established Key Performance Metrics (KPMs).
Proactively anticipates risk issues and takes action to influence and initiate solutions.
Colleague would handle multiple demands and competing priorities while meeting deadlines associated with maintaining portfolio compliance with policies and procedures.
Position includes participation in various project and data analysis to satisfy management and Corporate mandates, provide status reports to CBCS Team Leader/Manager. Complete assignments according to established timeline
Consistently maintain a state of internal and external audit readiness.
With supervisor input, resolve customer issues appropriately with minimal involvement from Relationship Manager in a timely manner. Effectively escalate and engage Relationship Manager and/or CBCS Team Leader of issues as appropriate.
Exhibits appropriate knowledge of clients/products included in the portfolio when interacting with peers, relationship team, team leader and senior managers.
Regularly interacts with and develops valued relationships with internal and external clients.
Proactively collaborates both within department and across business lines.
Performs quality control reviews for Deposit Specialists to ensure effective data governance.

Qualifications

High School Diploma , Bachelor's Degree preferred or years of experience in lieu of degree
5 years experience in Commercial Deposit Administration or lending environment
2 years operational and customer service experience within Commercial Banking
Moderate operational, system, financial, regulatory and accounting knowledge.
Detail-oriented to maintain high levels of data stewardship.
Moderate working knowledge of Bank systems used to support position accountabilities.
Highly motivated and team-oriented.
Analytical ability to expedite highly complex problem resolution.
Well-developed written and oral communication skills to provide exceptional customer service and to effectively communicate with clients, colleagues and all levels of management.
Effectively manage multiple priorities and maintain productivity during periods of change or uncertainty.
Well-developed negotiation/influencing skills.
Adept with PC, Mainframe, Word and Excel.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386732]]> Mon, 21 May 2012 16:00:00 GMT 2452757-Pittsburgh-Product-Support
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally.  We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Financial Group is honored to be a top Lender in the Mortgage sector and is focused on growing our market share in the states we currently operate. We are currently hiring talented Mortgage Loan Officers who proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts. Our Loan Officers are encouraged to participate in business related development opportunities, community efforts to promote home ownership and professional organizations.  You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gather any additional required information. It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives.
 

Qualifications

BA/BS degree or equivalent experience in residential mortgage sales preferred


Three plus years of retail residential mortgage sales experience


Documented residential mortgage loan volume in the past 12 months of $12 million (minimum)


Established relationships with local referral networks


Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences


Strong computer skills and experience utilizing laptop technology


Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


This position can be hired in the following states: IL, MI, and OH.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386622]]> Sun, 20 May 2012 16:00:00 GMT 2448284-Akron-Sales-and-Service
The key responsibilities of this position are to work closely with the assigned Financial Consultants to maximize revenue production. The incumbent will be responsible for contacting assigned FC's book of business to solidify relationships, coordinate all prospecting and follow-up efforts (telemarketing), serve as client liason for FC client companies, participate in client enrollment meetings, coordinate and participate in client seminars, follow up on referrals received from business partners and to provide sales activity reporting. Travel within assigned geographic location may be required.

Qualifications

Excellent oral and written communications skills
Knowledge of PC applications, spreadsheets and word processing
Ability to prioritize objectives in a fast-paced environment
Bachelor's Degree or equivalent work experience preferred
FINRA Series6 and 63 preferred or the ability to obtain within 6 months; 65, LAH helpful
2+ years investment industry experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385929]]> Sun, 20 May 2012 16:00:00 GMT 2448300-Massachusetts-Sales-and-Service
Develop strong marketing strategy for the Asset Based Lending Division including calling on referral sources and target companies in the Northeast region. Originate and close on a minimum of three to five transactions each year. Achieve annual new commitments closed of $100 million. Cross-sell other bank products including cash management, FX, interest rate hedging and capital markets capabilities.

Qualifications

BA (MBA a plus) in Business, Accounting or Economics and at least 8 years experience in structuring, syndicating, and successfully closing structured commercial finance transactions.


Strong industry knowledge and contacts.


Ability to work independently and build trusting working relationships.


Sound business judgment and ability to properly assess and qualify asset based lending opportunities.


Excellent communication, analytical, and writing skills.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Asset Finance, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386702]]> Sun, 20 May 2012 16:00:00 GMT 2448295-Boston-Lending
Financial Project Management



Responsible for the financial health of the Infrastructure organization.

Produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals for the organization.

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Accurately forecasts revenue, profitability, margins, bill rates and utilization.

Assures project legal documents are completed and signed.

Responsibilities



Maintain Infrastructure Services Project Area Financials

Ability to analyze BAU (cost of running departments), revenue, margins, bill rates and utilization

Daily functions to include by not limited to:

Pulling Financial reporting throughout the month

Maintaining and updating BAU Forecast

Entering all Purchase Requisitions for responsible departments, tracking approvals

Process all necessary project Reclasses

Tracking Invoices and ensuring proper transfer of funds

Execute all SOW/Lease documentation through the procurement/legal process

Track SOW and Lease agreements for strategic funding plan

Computer Proficiency



Oracle Financial/P2P

Sharepoint Administration

Microsoft Office Suite – Project/Visio

Planview a plus



Qualifications

Key competencies



critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance

Education & Experience



College degree or business experience equivalent

Banking industry experience a plus

Budgets and financial Experience 5+ years

Project Management Experience 3-5 years

Flexibility to work on a variety of projects and teams within Infrastructure Services



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386684]]> Sun, 20 May 2012 16:00:00 GMT 2448274-Providence-Finance-Accounting-﹠-Audit
Develop strong marketing strategy for the Asset Based Lending Division including calling on referral sources and target companies in the Northeast region. Originate and close on a minimum of three to five transactions each year. Achieve annual new commitments closed of $100 million. Cross-sell other bank products including cash management, FX, interest rate hedging and capital markets capabilities.

Qualifications

BA (MBA a plus) in Business, Accounting or Economics and at least 8 years experience in structuring, syndicating, and successfully closing structured commercial finance transactions.


Strong industry knowledge and contacts.


Ability to work independently and build trusting working relationships.


Sound business judgment and ability to properly assess and qualify asset based lending opportunities.


Excellent communication, analytical, and writing skills.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Asset Finance, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386701]]> Sun, 20 May 2012 16:00:00 GMT 2448294-Stamford-Lending
Financial Project Management



Responsible for the financial health of the Infrastructure organization.

Produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial goals for the organization.

Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Accurately forecasts revenue, profitability, margins, bill rates and utilization.

Assures project legal documents are completed and signed.

Responsibilities



Maintain Infrastructure Services Project Area Financials

Ability to analyze BAU (cost of running departments), revenue, margins, bill rates and utilization

Daily functions to include by not limited to:

Pulling Financial reporting throughout the month

Maintaining and updating BAU Forecast

Entering all Purchase Requisitions for responsible departments, tracking approvals

Process all necessary project Reclasses

Tracking Invoices and ensuring proper transfer of funds

Execute all SOW/Lease documentation through the procurement/legal process

Track SOW and Lease agreements for strategic funding plan

Computer Proficiency



Oracle Financial/P2P

Sharepoint Administration

Microsoft Office Suite – Project/Visio

Planview a plus



Qualifications

Key competencies



critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance

Education & Experience



College degree or business experience equivalent

Banking industry experience a plus

Budgets and financial Experience 5+ years

Project Management Experience 3-5 years

Flexibility to work on a variety of projects and teams within Infrastructure Services



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386682]]> Sun, 20 May 2012 16:00:00 GMT 2448289-Providence-Corporate
Oversee execution of multiple key strategic projects

Establish development standards, practices, and methodologies for multiple technologies and development streams

Define and institute demand-based staffing model for development and delivery across multiple delivery channels

Ensure high availability of key technology solutions

Maintain relationships with Project Managers, Business and Systems partners to propose systems solutions and plan releases



Qualifications

Minimum Education:



Bachelor’s Degree or equivalent

Required Skills:



7+ years of hands on development using MS .NET, Java, PL/SQL, Shell scripts

7+ years UNIX and Windows operating systems

7+ years of RDBMS experience with Oracle, MS-SQL Server 2005, DB2

5+ years of leading application development teams

Working knowledge of technology project management methodologies and various approaches to SDLC (Agile, Waterfall, etc)

Additional Skills:



3+ years experience in Financial Industry IT environments



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386636]]> Sun, 20 May 2012 16:00:00 GMT 2448291-Providence-Information-Technology
Responsible for technical leadership for a moderate to large group of complex application systems related to a business unit or several business units. Provides administrative leadership for technical team leads and team members. Provides point of escalation for project managers and business partners concerning technical alternatives and risks associated with applications that are complex. Some local travel and participation in a 24x7 on-call manager support rotation.

Has a good understanding of the business function which the complex applications supports and is viewed as a resource for the business to leverage for technology alternatives and solutions. Responsible for continuous improved quality metrics associated with application availability and performance.
Responsible for improvement plan development and execution to increase availability of services, bolster staff engagement, adherence to department budget, and delivery of projects on-time, on-budget and according to specifications.

Qualifications

Required skills:
10+ years of Unix System Administration experience
10+ years of Technical team management experience
Desired skils:
Proven oral and written communication skills.
Capable of developing technology investment roadmaps, business cases, and development plans.
Strong vendor relations skills
Education:
BS in Computer Science
Certifications:
ITIL certification desired

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386223]]> Sun, 20 May 2012 16:00:00 GMT 2448276-Providence-Information-Technology
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: varies

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386673]]> Sun, 20 May 2012 16:00:00 GMT 2448280-New-York-State-Retail
Responsible for the sale of bank products and services in an inbound call center. The successful candidate will use well developed selling skills to recognize customer needs and sell the appropriate bank consumer product line.
Promptly answer telephone calls and Web inquiries in an ACD call center.
Follow a schedule for inbound and outbound calls, and administrative work in order to meet service level objectives of the team.
Utilize effective organizational skills to meet customer commitments. Meet the monthly sales, productivity and cross sell goals. Contact/update all sales leads in accordance to the department lead policy. Manage the sale of bank products and services.

Qualifications

Two (2) or more years of recent phone/inside sales experience, preferably in a call center environment
High school diploma or equivalent
Active communication/listening
Strong presentation skills
Solid technical product knowledge
Closing the sale and strong administrative skills are required

Demonstrated effective presentation skills
Excellent Customer Service skills
Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail

Hours and Work Schedule

Hours per Week: 40


Work Schedule: TBD

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386505]]> Sun, 20 May 2012 16:00:00 GMT 2454854-Providence-Sales
Candidate will be expected to lead a team consisting of SAN operations and vendors in the support of existing large scale storage solutions as well as in the design and implementation of newer virtual and SOA environments ; as such this role will require senior-level communication skills with the ability to convert business requirements into effective technical storage solutions as well as developing timelines and budgets.

Candidate should have knowledge and experience in use of ITIL-based processes such as service delivery management, availability, capacity and performance management which enable world-class SAN services to be delivered to our customers.

Qualifications

Candidate should have 12+ years experience within the Enterprise Storage industry in the architecting, implementation and management of heterogeneous storage solutions.


Demonstrable implementation experience with large scale implementation of Brocade and Cisco fabric design should be shown.


Certification with EMC's suite of software and hardware products is necessary, in particular implementation of SRDF S/A and Star replication schema in a multi-data center environment.


Experience with Management of Hitachi and IBM storage solutions is a plus.


Experienced with EMC Symmetrix and Clariion product line and highly proficient with most of EMC’s software products with focus on data replication, disaster recovery and SAN architecture.


Experience in the design and implementation of large scale Business Continuance solutions, Risk Management and Compliance solutions with respect to Data is highly desirable.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386714]]> Sun, 20 May 2012 16:00:00 GMT 2448299-Providence-Information-Technology
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams or manage large projects on own. Likely to be working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.

May be required to provide input to business strategy and prioritization of Program Portfolio. Manage research to determine and quantify options solutions to meet strategic fit. Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.

Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed. May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program. Progress business developments in partnership with key stakeholders.

Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. Deputize for Program Manager as required. Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management. Responsible for formal performance review process of project staff. Ensuring the project deliverables are capable of achieving the benefits defined in the business case. Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process

Familiarity with process modeling, workshop facilitation and business analysis

Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures

Knowledge of banking products and terminology

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential

Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management

Flexibility to work on a variety of projects and teams within Business Change Management

Ability to assume senior project manager role as necessary

There may be a requirement for travel within the US

Self thinker able to work through issues and escalate only when appropriate

Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition

Proven track record of end to end delivery to time, cost and quality

Flexibility to work on technology, change and business process projects

Organizational awareness required

Maximize the customer experience and minimize risk and cost of change

Proven track record of end-to-end delivery to time, cost and quality

critical thinking and problem solving skills

planning and organizing

decision-making

communication skills

influencing and leading

delegation

team work

negotiation

conflict management

adaptability

stress tolerance



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386685]]> Sun, 20 May 2012 16:00:00 GMT 2448293-Providence-Administration
The Position holder is responsible for:



Supporting the Business in implementing the mandatory DR IT policy

Role has close links with SLA's, Availability, Capacity, Change and configuration.

Role needs to have a formal relationship with Technology Services Development and Support teams, Security and Risk functions, and a good working relationship with all individual Business Divisions.

Individual will be actively involved in ensuring DR events are performed against policy and standards engaging fully with business and technical areas and providing control framework to manage events , track results and progress issues.

Individual will perform an operational readiness role, a scheduling role, and a facilitation role for the plans maintained to recover from the loss of the production data center.

DR Training and Awareness.

Maintaining a close relationship with the Global DRET team.

Deliverables:



Planning, coordination and management of the DR ‘events’ within a defined control framework over all systems and business units supported by Technology Services Americas to ensure systems and processes comply with our internal standards, external requirements and mandatory DR policy.

Participation in (and ultimately ownership of) the scope of the twice yearly events which have a profile recognized at the very highest levels of the Group, both in TSA and throughout the Business.

Maintain Risk/Issues logs as necessary for systems/services and ensure technology recovery risks are raised to appropriate levels.

Create, maintain, and communicate a DR ‘event’ calendar which will cover all systems supported and used by RBS Americas business units in conjunction with IT Continuity policy and standards. Maintaining a minimum 12 month forward looking event calendar.

Perform DR analysis and provide guidance and direction to projects ensuring that new services and systems comply with the banks standards. Ensure that projects have developed business impact classifications and that the technology RTO and RPO comply with IT Continuity policy standards. Ensure that projects have the right Technology Services personnel engaged to successfully support the creation of a technology recovery plan. Ensure that projects are accelerated through the DR analysis, and any issues / exceptions are escalated as appropriate.

Participate in the Technology Services Change Management control framework and ensure that changes submitted to be applied to systems and services are reflected in any required changes to the technology recovery plans.

Produce reports on DR managed ‘events’ feeding the results back into the DR execution framework / baseline and escalating issues where appropriate.

Facilitate the creation of the technology recovery plans for new services and systems and ensure that they adhere to the DR execution control framework standards. Facilitate the maintenance of the technology recovery plans as systems and services change and ensure that any significant changes get reflected in the DR ‘event’ calendar as required by the DR execution control framework standards and IT Continuity policy standards.

Create and maintain a facility for the storage and retrieval of technology recovery plans in support of the availability requirements set forth by the DR execution control framework.

Evaluate legacy systems and services and produce action plans for any identified DR ‘gap’ to bring them up to current internal and external DR requirements. Assist the Business in establishing any costs the close the identified ‘gaps’.

Facilitate the review of the Data Center Disaster Recovery plan and ensure that changes are applied and maintained in good order. Be an active participant in the annual review of the Data Center Disaster Recovery plan and apply results back into the DR execution framework and escalate and issues where appropriate.

Create, maintain, and control an environment that supports the ability to provide management reporting on the current state of DR readiness across all channels supported by Technology Services Americas.

Create, maintain, control and report on the DR inventory (infrastructure and applications) necessary to ensure that all environments needed at time of disaster are accounted for and accountable for DR capabilities.

Identify and communicate obstacles or limitations that prevent the Disaster Recovery Execution Team from supporting the enterprise with robust plans, ‘events’ and capabilities to show internal and external entities that the bank could recover if a disaster were to occur in the production data center.

Create, maintain, and deliver Training and Awareness communications across the organization supporting the DRET work, deliverables, goals and objectives.

Represent Service Delivery at internal or external forums as needed by building relationships with and establishing yourself as an SME on disaster recovery tools, techniques, and any related group policy standards.

Represent Group Technology at a number of cross-divisional forums by building relationships with the cross-divisional areas and ensure compliance to our standards.

Adherence to DR Execution governance for reporting within the program and knowledge of the entry points and critical milestones within the project lifecycle.

Control and support guidelines on expenditures associated with the role and relay any variances to management prior to incurring the expense.

Support all Global DRET initiatives as they are deployed regionally or globally.

Represent the Technology Services Americas within all Global initiatives whether within the Global DRET organization or wider parts of the organization.


Qualifications

10+ yrs. Technology experience, within a multi-platform environment, within support teams and or operational experience is essential.

Wide knowledge of all applications and interfaces, including specific DR execution experience.

Experience / involvement in successfully implementing cross-divisional and cross platform programmes involving the controlling of multiple events/schedules.

Knowledge of project lifecycle and ability to articulate multiple layers of process, planning, communication and control.

Demonstrate a strong focus on Customer Service and awareness of SD availability targets

Accountable for understanding DR Principles and applying them in a consistent manner.

Ability to work under pressure and meet deadlines.

Ability to work during non-standard work hours as needed to support DR ‘events’

Accountable for understanding risk and making good risk decisions.

Accountable for continuous improvement within owned areas of the DR framework

Accountable for behaving in a professional manner as outlined by RBS Group policy.

Accountable for delivering a professional DR service.

Accountable for promoting Business awareness of the DR framework / policy.

Accountable for learning from mistakes.

Self – starter with ‘’can do’’, up-beat / pro-active attitude.

Accountable for challenging the status quo.

Technology experience ideally across multiple platforms.

Wide knowledge of DR including processes, standards, policies and real involvement.

Knowledge of SDLC/PDLC



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386683]]> Sun, 20 May 2012 16:00:00 GMT 2448279-Providence-Information-Technology
The QA Lead will be responsible for managing and reporting on metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Commercial Loan Support Call Center Manager and also support the call center management team with requests for performance and service level reporting.



Manage a team of 2 to 4 QA Analysts

Direct, guide, and mentor QA analyst resources

Complete performance evaluations and communicate performance recognition

Manage and oversee the collection of call center and application performance data for a new commercial lending system

Responsible for ensuring service levels, and monitor and trend analysis data is maintained in accordance with bank standards

Drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Work with the call center management team to ensure consistent management reporting on call center performance

Point of escalation for user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

4 to 7 years experience of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills







Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386659]]> Sun, 20 May 2012 16:00:00 GMT 2448298-Providence-Information-Technology
Under the guidance of the Premier Banking Sales Manager, incumbent will have responsibility and accountability to service a portfolio of approx 250/300 affluent clients profitably with the objective of growing share of wallet, retention and acquisition of new clients. The RM will have to operate within approved policies and strategies and deliver outstanding service and sales solutions to meet clients’ long and short term goals.
Contribute to profit, sales and product targets of the Retail and Wealth Management Group by selling appropriate wealth management and banking services to the portfolio of clients. To profitably manage, grow and acquire a portfolio of affluent accounts . Maintain existing clients relationship and balances to further develop accounts through cross-selling by maintaining regular personal contact with clients and developing deep long term relationships. Expand the size and quality of the client base through initiating new relationships and developing existing ones to increase the penetration of wealth, investments and retail bank products. Expand number of relationships thru referrals and provide referrals to other bank specialists. Provide a high-level of customer service to clients by resolving and addressing issues and/or concerns, answering questions and coordinating client service activities with other areas of the organization. Become the trusted advisor to clients, providing guidance across the full range of wealth management and banking products, and a consistent, credible, responsive and accessible point of contact for clients. Maintain knowledge of capital markets and financial instruments. Perform compliance review of assigned accounts. Maintain a high awareness of regulations, ethics and compliance issues. Conduct reviews of all accounts and assets in accordance with applicable procedures and requirements. Handle other assignment as directed by manager.
 

Qualifications

Bachelors degree preferred or relevant equivalent experience
3-5 years of banking experience
Experience/exposure to banking/investment/wealth management
Experience with sales of consumer mortgage and home equity recommended
Excellent customer service and communication skills
Knowledgeable of regulatory requirements to ensure a sound control environment
Proven record of developing client relationships and success in relationship selling
Series 6 & 63 Securities License required within 90-days of hire
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386653]]> Sun, 20 May 2012 16:00:00 GMT 2448282-Kingston-Sales
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following up on documentation if needed. Adherence to regulatory and bank guidelines and department standards is required.


Review submitted documentation to ensure compliance with bank requirements. Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.


Enter clear and concise comments, edit information, and document application.


Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation


Basic knowledge of secondary market/lending programs and guidelines with the ability to apply


bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).


Meet or exceed department productivity and quality standards within department turn-time standards.

Qualifications

High School Graduate or Equivalent


Proficient in PC skills


2-3 years work experience in either an office or retail environment closing loans


Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites


Experience in oral and written communication with internal and external customers

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386681]]> Sun, 20 May 2012 16:00:00 GMT 2448288-Cincinnati-Lending
The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.


The Ops Senior Associate ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas. May serve as point person to more junior team members. Research routine customer, brand, or bank inquiries as appropriate.


Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements. The incumbent is expected to utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems. May provide customer service for internal and/or external customers. Performs other such duties as assigned.


May include reporting responsibilities which may entail creating, monitoring and analyzing. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Provides training and/or feedback for new and existing staff members. May require multi-tasking and cross training within the department. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. The incumbent must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.

Qualifications

Advanced problem solving skills and analytical skills


Strong math skills


Strong compliance/regulatory environment knowledge/skills


Strong ability to multi-task & strong organizational skills


Strong ability to communicate effectively verbally and written with all levels of colleagues


Excellent customer service skills


Strong product knowledge


Advanced department specific system functionalities and specific mainframes


Solid knowledge of MS Word


Solid knowledge of MS Excel & Outlook


Advanced knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 - 3 years Operations experience, experience working in an operations environment preferably financial institution.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386672]]> Sun, 20 May 2012 16:00:00 GMT 2448292-Providence-Operations
The Senior Incident Manager is responsible for driving the effective resolution of the highest impact incidents that affect the RBS Americas business footprint impacting our colleagues, customer service, business, financial loss, or reputation while providing a leadership presence for a small team of Incident Managers,. The role will ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer/colleague impacts in line with the Group Incident Management Framework (GIMF.) The role also ensures that critical incidents receive a post incident review, intended to identify systemic and root cause issues that require resolution once the immediate impact is closed. Additionally, the Senior Incident Manager will play a leadership role in the team, mentoring members of the Incident Management Team, assigning work as needed, and advising the Head of Incident Management on matters including the overall strategy of the team, recommending projects to support the overall team mission, and skills development.

Effective and robust incident management delivery is critical to reducing the risks, minimizing reputational impacts ,controlling financial losses and minimizing impact on Customer Service when the organization is impacted by a major incident.( e.g. potential financial loss of $150,000 - $15mm+)

The individual will work as a leader within a team of Incident Managers who will:


Ensure that incidents they oversee are managed robustly and effectively and that any customer/business impact is identified and minimized.

Identify and drive post incident review activity to prevent repeat incidents and to identify learning/improvement opportunities.

Maintain expertise up to the level of training others in all areas of the Group Incident Management Framework.

Ensure team compliance with the incident management policy standards and framework through ongoing coaching and development of the team.

Ensure that there is an effective framework in place to manage incidents at all levels across Group Operations and cross divisionally and that this framework is able to flex and adapt to changes in operating models and structures.

Identify changing requirements of senior stakeholders and implement effective solutions to maintain and enhance stakeholder relationships.

Promote work-out across the team and deliver benefits target.

Participate as a senior member of a global virtual Incident Management Team to ensure cross-regional impacts are appropriately managed.

Personally manage business critical incidents through to resolution including the chairing and facilitation of Business Control Groups made up of senior leaders and executives across the region, and the preparation of executive summaries and reports.

Be capable of leading a small, focused “Gold” team of the most senior executives in the region (direct reports to the Americas CEO) to drive the resolution of Major-level incidents (financial impact of greater than $15mm).


Support the oversight of a resilient command and control support structure for senior executives to ensure they can utilize the Incident Management Team during any disruption.

Support the marketing and communication goals of the organization by representing the Incident Management Team with a wide variety of stakeholders.

Ensure all significant incidents are reported and escalated appropriately.

Be part of an on-call rotation supporting the 24 x 7 mission of the Americas Incident Management team.

Manage all assigned incidents to completion / return to business as usual. Drive all required incidents through a Post Incident Review to identify systemic and improvement opportunities.


Maintain relationships with incident stakeholders across the Americas region. Maintain a relationship with the other global regions Incident Management teams to ensure the resolution of incidents that affect multiple regions. Support the wider business plan of the Incident Management Team through support or project and other enabling initiatives, including the creation and maintenance of incident management plans for individual business units.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: Create, plan and implement activities that will support the development of team members.

Qualifications

High School or Equivalent required, Master’s Degree preferred


Detailed understanding and knowledge of incident management principles and processes within a large organization including the RBSG Incident Management Framework


Detailed understanding of the operational areas within the Americas region as well as a strong awareness of the wider Group structure and ability to utilize this organizational awareness to enable early resolution of incidents and ensure the perceived and real value of the Incident Management Team


Extremely strong communication and interpersonal skills, especially via audio meetings and able to work collaboratively with senior leaders and executives across the Group to understand issues and identify actions to resolve


Possess a flexible and rapid intellect, enabling the ability to respond to a wide variety of incidents that could affect the RBS Americas Consumer Banking Division.
Strong documentation/writing/presentation skills to ensure rapid, accurate and concise documentation is created to support overall communication needs of an incident


Demonstrable quest for continuous improvement; a relentless drive to identify and deliver service improvement initiatives


Ability to establish personal credibility, gravitas and commanding impact at senior and executive levels when facilitating and chairing incidents


Coordinate multiple stakeholders at all levels of the business as part of incident resolution including senior and executive levels


Ability to work under significant pressure and to tight deadlines and timescales


Applicants must be completely focused towards providing excellent customer service


Knowledge of business continuity, technology incident response, or emergency management principles and practices are not required, however are beneficial.


Working high level knowledge of technology systems and applications in a banking environment required


General understanding of banking/financial services operations and processes are required


5-10 years experience in business continuity, technology incident response, or emergency management skills, crisis management or problem resolution skills that require timely, accurate resolution of issues


5-10 years experience in a role requiring strong communication and interpersonal skills, leading complex rapidly-created working groups towards the common goal of resolving an incident, coordinating activities, understanding relative priority and commanding respect during fast paced, high pressure incident control group meetings


5-10 years experience in a role requiring strong documentation and writing skills, ability to communicate rapidly and effectively through the written word


Ability to rapidly create concise, accurate and grammatically correct documentation to support incident recovery, including executive summaries, action logs, and information records


3-5 years leadership and management experience, Direct experience managing small, agile teams of professionals

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386635]]> Sun, 20 May 2012 16:00:00 GMT 2448290-Providence-Administration
Responsible for the Design, Customization, and Implementation of robust, secure, scalable systems across n-tier platforms. The Solution Architect IV will also help set the product direction and be responsible for evaluating and incorporating emerging standards, best practices, and new technologies. Integrate and maintain extremely complex .NET applications or complex J2EE applications (utilizing Websphere Application Server) into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or COTS applications.

Typical application deployment to include multiple web server code deployment, database connectivity, IIS configuration, advanced COM+, Workflow integration, MQ Series connectivity. Provide tier 3 support for applications. Constant interaction with business units/developers in analyzing needs and providing timely support for technical solutions. Establishes full project life cycle plans for complex projects. Maintains status of project monitoring activities of team members.

Able to prepare implementation plan and contingency plan for supported applications for moderate to large impact projects. Able to review requirements and evaluate risks/benefits for multiple or large/complex impact project. Identifies risk areas and implements preventative measures. Identifies opportunities and enhancements or resolutions with assistant from Vendor and/or Business Line. Participates in the identification of and planning for future resource needs. Identifies requirements and standard procedures.

Analyzes and communicates new technology tools to support strategic technology initiatives. Writes conclusive e-mails when resolving issues with the user community. Writes comprehensive concise and clear technical documents. Searches out opportunities to address a large group of peers on a technical issue or initiates a presentation to the user community. Initiates opportunities to address the large technical audience. Initiates a large group meeting, especially with the broader technical community. Addresses and resolves routine issues. Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.). Provides technical expertise to terms, conditions, and schedules of agreements with product/service providers.

Ensures vendor compliance with terms/conditions of contracts and purchase agreements.


Monitors and meets with vendor to review product/service performance. Capable of rating a product and measuring it’s effectiveness. Identifies vendor products that meet established expectations and negotiates purchase agreements. Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving. Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Qualifications

Solid understanding of the following technologies:


Windows 2000 Server, Windows 2003 Server, Windows XP Professional, IIS 5.0, IIS 6.0, FTP, SMTP, Microsoft Visual Studio 2003 .NET, Microsoft SQL Server 2000 SP3a, Crystal Reporting, COM+, Version management – PVCS, MS Source Safe, CVS, Perforce


A firm understanding of web application coding utilizing Classic ASP, ASP.NET, HTML, VB, VBScript, XML, JavaScript, VB.NET, C#, and Cascading Style Sheets


Strong experience with Microsoft SQL or ORACLE, the ability to understand complex SQL Stored Procedures.


MCSD in .NET Technologies


Proven experience with 8 or more of the following technologies:


IBM WebSphere Application Server and all related components (JNDI, JDBC, EJB, JSP…etc.)


J2EE, JACL, ANT, Eclipse, WSAD, Web Services (SOA), AIX, SUN Solaris, PERL, and UNIX Shell Scripting.


Experience with IBM MQ Series, DB2, and DB2 Connect.


Highly skilled in implementation, support and development of distributed applications revolving around IBM WebSphere and J2EE.


Expert in WebSphere administration and deployment skills and tuning of application running in websphere environment.


Solid J2EE experience using modern development methodologies on Tomcat, WebSphere and\or BEA WebLogic a plus.


Strong expertise\understanding in application workflow solutions like MQ Workflow, BizTalk, Staffware.


IBM WebSphere Certified Administrator


Sun certified Java Developer


Sun certified Java Programmer


Sun certified Java Architect


Must be highly proficient with Microsoft Office Tools


Proven professional in designing systems, networks, applications and user interfaces. Design, development and analysis.


10 years Full life-cycle implementation experience (requirements, design, implementation, integration, testing). Experience with the setup, management, and optimization of web servers.


Thorough understanding of RDBMS systems.


Bachelor degree required.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386652]]> Sun, 20 May 2012 16:00:00 GMT 2448281-Providence-Information-Technology
The QA Analyst will be responsible for identifying and tracking metrics and service level data for a commercial lending application for a production support and servicing call center. The candidate will have experience in data analytics and interpretation as well as be able to service and support a user community with the use of a commercial lending platform. The candidate will report to a Quality Assurance lead and also support the call center management team with requests for performance and service level reporting.



Organize and manage the collection of call center and application performance data for a new commercial lending system

Track service levels, and monitor and trend analysis

Report on quality metrics

Help drive identification of measuring the performance against service and performance levels

Work with the user community to ensure service and performance levels are being met

Support the call center management team with the creation of reports that provide information call center performance

Will also provide user support, research and resolve application issues

Work in a call center environment providing resolution to users on “how to” application issues


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

3 to 6 years experience of commercial loan and/or banking experience

Call center experience

Experience in customer service and trouble-shooting application support related “how to” inquiries

Extremely strong skills and proficiency in Microsoft Office software;

Data Analytics and Interpretation. Expert Excel user a must.

Solid verbal and written communication skills


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386657]]> Sun, 20 May 2012 16:00:00 GMT 2448275-Providence-Information-Technology
The Manager of CRA Administration provides strategic leadership of the management of the Corporations Performance with respect to the Community Reinvestment Act regulatory requirements. This position is responsible for leading CRA Regulatory examinations for two regulating agencies and two bank charters.
Manages a team of CRA Analysts responsible for collecting, monitoring and reporting on the bank’s performance against CRA regulatory objectives. The team will be responsible for identifying and collecting detailed economic and market information to develop robust CRA performance contexts for each of the key MSA’s in which we operate., as well as analyzing our performance to identify gaps and help oversee the development in implementation of action plans to address those.
Assures that all staff are trained and kept up to date on CRA regulatory requirements and examination procedures as well as economic and regulatory factors impacting lending and investment opportunities in each market.
Designs and monitors internal systems to assure that all assigned work and ongoing monitoring is completed on a timely basis and in a manner that complies with all CFG internal policies. Prioritizes work that is assigned to the group, assure that work is appropriately distributed among the team members and is responsible for objective quality control of groups analytical and reporting work product. Requires expert level understanding or CRA regulation and examination procedures.
Manages the performance management and development process for all reports.

Qualifications

7-10 years experience in related position with “specialized” CRA and consumer compliance experience and background including, familiarity with large bank lending and operations.
Proven experience operating in a regional or national capacity preferably in both a large banking institution and banking regulatory agency that supervises financial institutions
Comprehensive verbal and written communication skills, able to multi task and function under pressure to meet deadlines, strong organizational skills, customer service, developed influencing and negotiation skills, experience in managing the day to day and annual performance and developmental activities for direct and in-direct reports from entry to expert level PMs.
Word, Excel, Power Point, spread sheet modeling, and presentation development and delivery skills. Advanced knowledge of different financial modeling systems and ability to coach others on use of internal systems that may include RARCR, ORA, FACT, and MFA.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386674]]> Sun, 20 May 2012 16:00:00 GMT 2448287-Providence-Other
The Commercial Loan Support candidate will be responsible for resolving user community questions and research process or application issues in a call center environement. The candidate will have working knowledge of the commercial lending domain and all phases of commercial loan servicing, and origination. The candidate will report to a Solutions Delivery lead and also support the call center management with application and support remediation and process enhancements as needed.



Provide support to a user community for the commercial loan platform in the areas of loan origination, loan servicing, loan documentation, and loan reporting

Work in a call center environment providing resolution to users on “how to” application issues

Maintain database of commercial loan knowledge

Coordinate with call center management to facilitating and maintaining BAU prioritizations

Coordinate with the lines of business on product and process enhancements to the commercial loan platform

Interact with cross-functional teams and application vendors as appropriate


Qualifications

BA/BS in Finance, Accounting, Business or related field desirable

5 to 7 years of commercial loan and/or banking experience

Call center experience

Solid working knowledge of Shaw, AFS or similar loan servicing/origination and loan documentation software

Knowledge of all phases of commercial loan origination and loan servicing required

Knowledge of local, state and federal loan regulations

Solid verbal and written communication skills

Extremely strong skills and proficiency in Microsoft Office software;

Ability to communicate effectively and across multiple departments and levels as well as with external resources

Project management and/or SDLC experience a plus


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386656]]> Sun, 20 May 2012 16:00:00 GMT 2448278-Providence-Information-Technology
The Solutions Delivery Manager - Commercial Loans Support Center is responsible for facilititationg and dlivering process enhancements and functional solutions for the AFS platform.
Manage a team of 2-4 ressources including training, coaching, guiding staff and act as a point of escalation
Communicate implement and document procedures
Recommend corrective service to address colleague issues
Serves in a project manager capacity responsible for development and execution efforts of a mid size project or support activity
Responsible for completion of all customer follow-up work within SLA and retain ownership of customer issue until resolution
Anlayze data and create reports for management on team goal achievement, work-flow, productivity and performance

Qualifications

Leading teams


Call Center experience


Commercial Banking experience


Application Troubleshooting - Banking Applications - Commercial Banking


Windows, web, data transfer protocols, database


Problem Solving & Escalation Management


Strong oral and written communications


Project Management


Risk/Issue Management


Systems Integration Life Cycle

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386658]]> Sun, 20 May 2012 16:00:00 GMT 2448277-Providence-Information-Technology
Credit Analysis and Reporting Deliverables :



Accommodate and support business line requests from both commercial lending and credit risk communities throughout the CFG footprint, including all administrative functions for the quarterly Watched Asset Review process, periodic portfolio reviews and Business Unit Risk Management.

Assist with portfolio review objectives related to specific segments including, but not limited to, Large Exposures, Single Name Concentration Breaches, Leverage Lending, Sponsor Owned Corporations, Franchise Lending, Watch List credits and Watched Asset Review meetings;

Requires an ability to draft and generate ad-hoc and canned reports using existing relational databases to support the various activities of the department as well as incorporation of available technologies to improve efficiencies.

Training Initiatives:



Help to manage training initiatives related to the Portfolio Review Event and Financial Statement and Covenant Tracking modules.

Assist with supervision of staff responsible for the transcription of Minutes for Complex Commercial Transactions to Support Credit Approval Forum, Watched Asset Review meetings, GRG SCRs and GRG Divisional PER:

Assist with New Employee and Ongoing Staff Training including the training of new employees and on-going training of staff for Credit Services functions

Secondary activities include:



Accurate and complete spreading of business financial statements, on-line industry, company and economic research , attendance at Credit Approval Forum, Watched Asset Review Meetings, GRG SCRs and GRG Div PER and general duties supporting the delivery of services throughout the CFG footprint. Heavy project involvement should also be expected.

Independently work on Risk Management projects as requested by management.

Requires an understanding of key lending and credit terminology used during the discussions as well as the ability to communicate effectively, in writing, the relevant discussion points in a clear and concise manner.



Qualifications

Accounting, finance or business degree preferred OR a non-accounting degree from a top-tiered school

Excellent communication and interpersonal skills; exemplary writing skills; ability to multi-task in a fast- paced environment; organizational skills and ability to prioritize responsibilities; familiarity with MS Office suite and relational databases.

Educational experience OR 4+ years of equivalent work experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386671]]> Thu, 17 May 2012 16:00:00 GMT 2441290-Boston-Risk-Management
To provide confidential reliable and comprehensive administrative and office management support. Access to confidential and sensitive information. Prepares, reviews and composes correspondence, routine forms, travel expenses and payment requests. Coordinates internal and external meetings and conference calls. Responsible for maintaining calendars, arranging domestic and international travel and responding to emails and phone inquiries in a timely manner. May perform on-going maintenance to various data bases and generate reports. Role holder may be responsible for performing a variety of administrative and clerical duties that support the team. The role may require incumbent to manage multiple projects simultaneously.

Qualifications

High School or Equivalent (GED), Associates Degree preferred


Advanced PowerPoint and MS Word


Intermediate MS Excel


Solid written, verbal and communication skills


Solid interpersonal skills


Ability to multi-task and solid time management


World class customer service skills


5 years, Administrative Experience

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386618]]> Thu, 17 May 2012 16:00:00 GMT 2441267-Philadelphia-Corporate
The responsibilities of the Credit Services Manager include reporting and analytics related to the commercial credit portfolio. This position also accommodates and support business line requests from both commercial lending and credit risk communities throughout the CFG footprint. The incumbent will use system tools to assist in data mining, projects and reporting and analysis.
Responsibilities & Duties:



Design and build custom reports using Microsoft SQL Server, SQL Reporting Services and MS Access and to assist in user acceptance testing of in-house developed web-based applications.

Assist with the design and creation of databases and reports for the Portfolio Credit Risk Management department and business line units.

Serve as liaison between IT development and the various business units within CFG by providing technical guidance and training to the user community on these applications.

Conduct varied analysis of the commercial portfolio, including, but not limited to, comparisons to external market influences, comparison to independent rating agencies, Single Name Concentrations, and Hold Limit Exceptions. Ongoing reporting includes Credit Authority Framework and Single Name Concentration as well as Large Exposures. Independently work on Risk Management projects as requested by management.

Project involvement is expected.



Qualifications

5+ years experience, or degree equivalent, working in an applied application development environment; knowledge of Microsoft SQL Server and Transact-SQL, SQL Reporting Services and MS Access required. Familiarity with Visual Studio a plus;

Excellent writing and presentation skills;

Familiarity with bank accounting terms and concepts a plus;



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386669]]> Thu, 17 May 2012 16:00:00 GMT 2441300-Boston-Risk-Management
This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.  This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).  

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members.  May participate in projects requiring coordination with other teams.  May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting.  Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.
 

Qualifications

Organization skills


Solid ability to multi-task


Solid customer service skills


Proficiency in PC skills and MS Office


Solid analytical skills


Solid knowledge of department computer applications and systems


Solid written and verbal communication


Capacity to work independently


2+ years, Experience in analysis, financial services industry or business line experience a plus


Associate Degree Preferred
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    1st Shift:  Tuesday - Saturday 
 

Other Information

Please note: Per the Internal Recruitment Guidelines and Policy, by applying for this position you certify that you meet the following criteria in order to be considered for this position:





Meet the minimum job qualifications.

Received a rating of 3 or better on your most recent performance review.

Currently not on a Performance Development Plan or Final Written Warning.

Informed your current manager of your intent to apply for the position.

For additional information, please review the Internal Recruitment Policy https://www.rbsamericashr.com/SiteCollectionDocuments/Policies/policy_3.02_Internal_Hires.pdf  on RBSAmericasHR.com.
Please keep in mind, there is no mandatory length of time in a role before you can apply for another role; however, our practice suggests a minimum of 12 months in your current position. Additionally, you are only eligible to apply and be considered for up to three positions at any point in time.
  

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386679]]> Thu, 17 May 2012 16:00:00 GMT 2441279-Pittsburgh-Operations
The Data Architecture Manager will be responsible for the overall direction of Shared Data Services and Architecture, working with peers and the Governance Council to develop the strategic architecture direction, manage processes across impacted projects and ensure stakeholder satisfaction with the deliverables and outcomes of shared data services projects. The Manager is responsible for working with stakeholders to resolve scope, scheduling and prioritization issues that cannot be resolved by the project team(s). This position is responsible for developing, measuring and communicating meaningful metrics for monitoring the progress of the shared data services development.
Responsibilities include:



Lead the integration and management of shared data services and the associated shared data architecture.

Provide integrated systems planning and recommends technologies that will enhance current systems and support overall corporate and business goals.

Act as lead Shared Data Custodian for shared data hosted within Enterprise Data Services.

Conduct architecture planning for new and existing IT systems to permit development of shared data capabilities.

Manage a multi-discipline team that provides in-depth technical consultation to business partners and IT management to ensure development of efficient systems utilizing established standards, procedures and methodologies.

Establish operational objectives and work plans, and delegate assignments to subordinate managers.

Implement a communication strategy which establishes proactive, periodic communication to the stakeholders. This communication should openly review metrics, milestones (met or missed), issues and open actions

Socialize and publish the business model and technology and tools that will be the foundation Shared Data Services Capabilities. This includes the process for validating business data models for project elements, prioritization of various elements, and supporting project funding and planning responsibilities.

Work within the tiered governance model to identify, prioritize and solicit business cases for the top subject areas to be addressed by Shared Data Services

Coordinate activities with other governance structures including Data Governance bodies and Enterprise Architecture.

This position requires skills in strategic planning, department management, group motivation, negotiation, diplomacy, budget management. Excellent organizational, analytical, interpersonal and verbal and written communication skills are also critical.

Qualifications

This position requires skills in strategic planning, department management, group motivation, negotiation, diplomacy, budget management. Excellent organizational, analytical, interpersonal and verbal and written communication skills are also critical.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386650]]> Thu, 17 May 2012 16:00:00 GMT 2441305-Providence-Corporate
The primary responsibilities of the Credit Services Analyst I position is to accommodate and support business line requests from both commercial lending and credit risk communities throughout the CFG footprint, including accurate and complete spreading of business financial statements, on-line industry, company and economic research , attendance at Credit Approval Forum, Watched Asset Review Meetings, GRG SCRs and GRG Div PER and general administrative duties supporting the delivery of services throughout the CFG footprint.

Qualifications

Requires a Bachelor's degree in Finance, Accounting, Economics or Math; or 4+ years of equivalent work experience;


General working knowledge and understanding of accounting and finance terminology;


PC literate with strong word-processing and spreadsheet skills required;


Strong communication and organizational skills with the ability to prioritize multiple tasks in a time sensitive environment;


Flexibility and a willingness to assume responsibilities for projects and tasks as assigned by the department head.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386670]]> Thu, 17 May 2012 16:00:00 GMT 2441289-Boston-Risk-Management
The Ops Manager I manages the day-to-day activities of a business unit. Under management guidance, assists in the preparation of business plans, budget, and goal setting for the unit. Analyzes and prepares reports for management on departmental goal achievement. Researches and resolves complex operational issues. Responsible for identifying training needs and delivering appropriate training to staff. Responsible for recruiting and hiring decisions, performance reviews, and reward and recognition of employees under supervision. Performs other related duties as required. May be responsible for meeting department budget. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities: Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.

Performance Management: Ensure team meets agreed service levels , Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Team Development: Create, plan and implement activities that will support the development of team members.

Qualifications

Solid customer service orientation and proficient product knowledge.


Solid problem solving skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Solid time management skills


Solid written and verbal skills


Solid interpersonal skills


Solid project management skills


Solid PC Skills


Supervisory experience


Ability to support others through development and coaching


Strong understanding of the compliance/regulatory environment


Bachelor Degree required


5 + years Operations experience with 4+ years supervisory experience.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386639]]> Thu, 17 May 2012 16:00:00 GMT 2441297-Richmond-Operations
Administer the SAS v9 grid software and environment, including installation and configuration and general configuration changes, as needed.

Via SAS Management Console, control user access to various parts of the SAS system, granting permissions to read, write, create or view reports and data within the system – ensure that users see only the information to which they are authorized. Create and configure libraries and permissions for users and groups of users, and assign logins – (e.g., authentication and authorization). Design, implement and maintain the security framework (access rights and privileges, user roles / groups, SSO, etc.).

Manage the SAS architecture resources of the organization. Ensure data integrity, accessibility, and security. Job scheduling, workspace structures and user resource/space administration and tracking. Administers SAS servers and aides in optimizing and trouble-shooting environment. Improves SAS servers’ performance through diagnostics and tuning tools.

Support all areas of SAS platform, assisting with problems pertaining to accessing the SAS server(s) or data, including acting as a liaison to SAS technical support.

Excellent troubleshooting skills.

Maintain all system configuration documentation by collecting, storing, and updating the documentation.



Qualifications

Required Skills:



A minimum of 5 years in-depth, hands-on, proven experience with the administration and use of the SAS platform components, including a strong understanding ofBase SAS (v9), SAS Enterprise BI, SAS Management Console (SMC), SAS Grid Manager, SAS BI Security and metadata considerations, SAS Enterprise Data Integration Server, SAS Web Report Studio, SAS Information Delivery Portal.

Demonstrated ability to perform as SAS administrator supporting geographically dispersed user base.

Thorough knowledge of SAS back-end servers including Stored Process servers, Workspace servers, and Metadata server, preferably on a Linux and / or UNIX environment.

Excellent troubleshooting skills

Scripting: KornShell, Bourne, Bash, or Perl

Superior communication skills – verbal, written, listening and presentation

Desired Skills:



Experience with web technologies like JavaScript, AJAX, JSP, ASP, etc.

Background and/or knowledge of ITIL

Education Requirements:



BSc in Computer Science, or related area; or equivalent professional experience

Completed SAS Platform Administrationcourse


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386665]]> Thu, 17 May 2012 16:00:00 GMT 2441227-Providence-Corporate
The Ops Associate II performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards. May provide monitoring and oversight of production and workflow of the group. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs.

Will perform repetitive daily production activities and processes related clerical work. Researches routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements. May assume additional responsibilities as requested by management. May include reporting responsibilities which may entail creating, monitoring and analyzing. Provides training and/or feedback for new and existing staff members.

Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. May require multi-tasking and cross training within the department. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Requires multi-tasking and ability to provide backup support in all aspects to staff.

Qualifications

Strong problem solving skills and analytical skills


Basic math skills


Solid compliance/regulatory environment knowledge/skills


Ability to multi-task and sound organizational skills


Solid ability to communicate effectively verbally and written


Excellent customer service skills


Strong product knowledge


Basic mainframe experience


Good knowledge of MS Word


Good knowledge of MS Excel & Outlook


Solid knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 – 3 years Operations experience, Experience working in an operations environment preferably financial institution.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386634]]> Thu, 17 May 2012 16:00:00 GMT 2441296-Richmond-Operations
The Ops Assistant Manager - Quality Support manages the day-to-day activities of a Quality Support Team responsible for evaluating collections and other debt management related calls, files, and processes. Under management guidance, may assist in the preparation of business plans and goal setting for the unit. Analyzes and prepares reports for management on team goal achievement. Researches and resolves routine operational issues. Responsible for providing input on Performance Evaluations, Salary/merit Recommendations, Disciplinary Action, Hiring Decisions, and reward and recognition of employees under supervision. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan.

Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Solid customer service orientation and proficient product knowledge.


Solid problem solving skills


Solid organization skills


Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Solid time management skills


Solid written and verbal skills


Solid interpersonal skills


Solid project management skills


Solid PC Skills


Supervisory experience


Ability to support others through development and coaching


Strong understanding of the compliance/regulatory environment


Associate Degree required


4 + years Operations experience, 3+ years supervising people, managing workflow process.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386627]]> Thu, 17 May 2012 16:00:00 GMT 2441302-Richmond-Operations
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.

This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May interface with vendors. May manage small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyzing and solving operational issues. Manage projects and business objectives.

Qualifications

Solid organization skills


Strong ability to multi-task


Solid time management skills


Basic knowledge of department computer applications, systems and business process


Strong written and verbal communication


Proficiency in PC skills


Analytical skills and detail oriented


Intermediate to Advanced MS Excel


Intermediate to Advanced MS Word


Intermediate to Advanced MS PowerPoint


4 +years Financial services industry or business line experience preferred, professional experience in analysis and operations.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386629]]> Thu, 17 May 2012 16:00:00 GMT 2441261-Providence-Corporate
The Wire Transfer Associate III is responsible for the processing of Exceptions items routed systematically to queue for various reasons. The Wire Transfer Associate II also interacts with AML/OFAC to gather additional information on incoming payments that contain matches to the SDN/OFAC list. The Wire Transfer Associate III is also responsible for monitoring all sub-queues to ensure all payments are dispositioned in a timely manner. This role also monitors high profile/high risk payments to ensure their timely and accurate processing. The Wire Transfer Associate III also serves as an SME on end-to-end wire process. Key responsibilities include: ensuring that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released, sending authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payment related correspondence to ensure accuracy, monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting and funding issues, interfacing with outside departments to expedite processing of high profile/ high risk payments.



Ensures that all payments creating a potential overdraft have received the appropriate and required overdraft authority before being released.

Sends authenticated messages to other financial institutions requesting additional information at the request of the AML/OFAC department as well as tracking all payments related correspondence to ensure accuracy.

Responsible for monitoring and processing various exceptions items and correctly dispositioning both incoming and outgoing payments that have stopped due to various defects such as routing, formatting, and funding issues.

nterface with outside departments to expedite processing of high profile/ high risk payments.

Monitors exceptions printer to ensure payments are not canceled in error.

Acts liaison with GOI in order to ensure end-to-end processing of all wire transactions.

Act as touch point for other departments with escalated wire questions and issues.

Brings down the wire system at the end of the business day and balances internal wire total count against totals at the Federal Reserve.

Balances internal Wire Reject accounts.

The Wire transfer department support 100% percent of all wire transfer for CFG. This position services both internal and external customers. External customers are usually high profile Cash Management customers or businesses requiring the utility of wire transfer to conduct business. Internal colleagues range from branch employees to senior executives sending wire transfers on behalf of customers or for the purpose of bank business. This position works closely with the AML area to ensure regulatory compliance and due diligence have been performed on all transactions processed through Wire Transfer. Works closely with the Fraud Department to ensure all high dollar payments go through required review process prior to being released.



Qualifications

Education:

High School Diploma or Equivalent GED

Associate degree or 1 year experience in lieu of degree



Skills/ Competencies:

Advanced critical thinking skills.

The ability to multi-task and prioritize assignments to ensure critical timelines are met.

Able to work independently with minimal supervision.

Excellent organizational skills.

Excellent working knowledge of MTS and MainFrame

Solid working knowledge or regulatory procedures.

Excellent math skills (Able to accurately calculate potential overdraft factoring in sweep accounts and other variables)

Excellent typing/ Data entry skills

Superior communication skills

Superior customer service skills

Phone skills

Intermediate level PC skills required.



Experience:

2+ years specifically any experience with utilizing VRUs or any related phone technology as well as authenticating customers over the phone is a plus. Experience with different types of wire transactions and familiarity with industry standards is preferred.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386664]]> Thu, 17 May 2012 16:00:00 GMT 2441273-Providence-Operations
The Business Support Manager IV is responsible for establishing and maintaining a formalized relationship management operating model between Consumer Banking (CB) and all required support partners including all aspects of Business Services, TSA, Risk Management, Security, Facilities, etc. as needed to attain all required strategic objectives.
The role holder manages strategic, operational and administrative support for the COO Consumer Banking (CB) division to include business strategy, measurement & reporting, improvement activity, program governance, risk, project resourcing and internal program consulting services.
Requires a deep understanding of business unit products and services and business partners. Ensure systems related risk, change activity usage and investment bids are managed in line with Group policy and standards. Develop and maintain critical performance measurements jointly with Business Services to ensure that the end to end customer and colleague experience for all products and services is aligned with the CB commitments.
In support of the consumer banking strategy this role will evaluate the day to day functions / processes to ensure that our commitments to our customers and colleagues are met. This will include day to day operations, system availability, incident management and response, time to repair, time to recover, outstanding audit / regulatory issues, etc.
Act as the point of escalation to resolve emerging issues with day to day operations and systems delivery / availability. Participate in executive meetings to evaluate performance measures, review actions steps for out of band measurements, and evaluate root cause analysis, documenting accomplishments and overall challenges.
In addition, this position will be responsible for managing post implementation reviews of all change related initiatives. The position will also partner with Business Services to manage vendor, risk and security issues impacting Consumer Banking.
Develop and manage relationships as needed to proactively identify and quantify process deficiencies/opportunities that present risk/opportunity to the overall customer experience or the CB control environment including an end to end executive escalation/communication strategy that provides transparency into the deficiencies/opportunities from the point of identification through resolution.
Lead coordination of periodic industry benchmarking on KPIs to ensure BS and CB maintains a competitive stance in all key markets
Be a key participant in the evaluation of customer / colleague incidents to understand root cause and actions taken to limit repeat issues.
Also review the time to repair and time to recover aspects of significant incidents to ensure that they are adequate for the business and customer.
Review, understand and evaluate all Business Services activities provided to CB and cost allocations.
Develop a methodology and execute post implementation reviews of all change-related initiatives lead by Change and Project Management. These reviews will include colleague and customer experience deliverables and financial commitments as measured by KPI’s committed as part of the original business case. Work with BS to drive the QPR process on all projects being evaluated by Group.
Partner with Business Services to ensure that all vendor, business continuity, DR, risk and security issues impacting Consumer Business have full transparency with the Consumer Business and are being properly managed.
Provide day to day coordination of Consumer Banking Facilities strategy to ensure alignment with strategic staffing plans and budget objectives.
Oversee office of the COO operating budget and coordinate review of all expense allocations coming from CFG support functions.
Develop executive level presentations as needed for syndication at CFG EXCO.
Manage and drive the BLR process for the COO organization this will include coordinating with TSA, operations and PDM.
Provide executive leadership as requested to strategic initiatives assigned to COO office.
Manage employee your feedback response teams.
Manage internal customer satisfaction surveys.

Qualifications

Education:
Bachelor Degree required
Master’s Degree preferred
Certification or Licensure: Risk Industry Certifications: CRCM, CRM, etc.
Skills:
Expertise in risk management principles and regulatory risk and compliance requirements.
Effectively communicate within all levels and diverse culture of the organization.
Excellent: Management, negotiation organizational, interpersonal skills and writing skills
Project management experience a plus
Commitment to development and career advancement of diverse workforce.
Experience:
10 years of extensive knowledge of the operations and activities of a top 10 Bank
7 years managing a diverse workforce (skills and culture).
5 years of demonstrated Expertise in Regulatory/Operational Risk

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386608]]> Wed, 16 May 2012 16:00:00 GMT 2439928-Providence-Corporate
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience, financial industry experience with 5 yrs risk management

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386589]]> Wed, 16 May 2012 16:00:00 GMT 2439934-Danbury-Bridgeport-Corporate
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier I branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.
 

Qualifications

High School degree or equivalent required


Associate's or Bachelor's degree preferred


3 years sales and service experience


Supervisory experience required


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, will include evening and weekend hours.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386427]]> Wed, 16 May 2012 16:00:00 GMT 2441259-Massachusetts-Retail
Design, develop and Implement solutions for applications by engineering and configuring the IBM Websphere MQ, and Message Broker.
Design, implement and maintain integration systems infrastructure including fault tolerance and high availability solutions.
Design and develop Integration solutions based on IBM Message Broker and MQ technologies.
Install and configure IBM Websphere MQ, and Message Broker on Unix and Windows based environments.
Work with project teams to gather requirements to provide estimates, designs and solutions.
Performance tune Websphere MQ and Message Broker. Work closely with the development teams to administer load testing and monitoring.
Manage and maintain the environments by automating systems management and monitoring activities.
Assist and/or work with application development teams.
Ttroubleshoot Integration and infrastructure issues.
Integrate simple to moderately complex MQ, Message Broker, Datapower Java/JEE, WebServices applications into DEV, QA and Production environments. These applications can be a combination of in-house developed applications or vendor-delivered applications. Typical application deployment to include MQ Message Broker install, queue configuration, Datapower configuration, broker configuration, EAR and BAR file deployment, database connectivity, and troubleshooting.
Facilitates in planning, estimating, and reviewing tasks for application based activities
Able to review requirements and evaluate risks/benefits for a low to moderate impact project.
Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects.
Must participate actively in weekly project meetings and provide input/task updates to project team.
Able to develop a mid-size project plan with low to moderate impact projects using standard project management software.
Identifies risk areas and implements preventative measures


Provides technical supervision on small projects.

Able to work across functional teams to achieve group goals.


Identifies and resolves technical issues and communicates to the team


Helps to define objectives for the team, working well with CSG teams and external group teams.
Formulate and enforce application deployment and integration standards.
On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting.

Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology).
Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.) .
Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving. Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level.

Delivers the performance that colleagues require. Takes personal ownership for problems, and follows through to ensure that solutions meet needs. Effectively documents solutions. Ensures knowledge transfer to workgroup/project peers

Qualifications

Typical Minimum Education: Bachelor’s Degree or equivalent


Typical Minimum Experience: Minimum 10 years experience

Technical:


Solid understanding of the following technologies:



WebSphere MQ 6.0, WebSphere MQ 7.0, Message Broker 6.0, Message Broker 6.1, Message Broker 7.0, Datapower XI50, Message Broker Toolkit, SSL, AIX, Linux, Solaris, Windows 2003 Server, Windows XP Professional, FTP, SMTP, Version management – PVCS, CVS, VSS.

A firm understanding of web application coding utilizing Java, JEE, and WebServices.

Experience with PERL, UNIX Shell Scripting, JACL/Jython and Python, VB Scripting.

Strong experience with connectivity issues related to Microsoft SQL, Oracle, DB2 databases and the ability to understand complex SQL Stored Procedures.

Highly proficient with Microsoft Office Tools.

Expertise with full software development life cycle including functional & technical specification, documentation, QA processes, source control, maintenance and deployments.

Experienced in MQ, Message Broker Installation, configuration, upgrades

Experienced in queue cluster set up, configuration and management, configuring data sources, repositories, system and server log analysis and trouble shooting, performance tuning, security management, DQE and MQ cluster configuration, MQ Error log and FDC analysis and troubleshooting, Security management (including SSL), Message Broker Flow Deployments, EAR and BAR file deployments.

Must have a firm understanding of concepts and technologies such as SOA, Messaging, Transformation Engines, Web Services, and Data Integration techniques.

Experience with a testing tools such as RFHUTIL, JUnit, Load Runner, SOAP UI, and XMLSPY.

DataPower Appliance Administration is required.

WSRR knowledge is an add-on plus.

Experience with high availability solutions such as hardware load balancers, content switching, application clustering, and Oracle RAC is a plus.

Experience with Web Services, SOAP and XML

Experience with build and deployment automation

Excellent written and verbal communication skills and demonstrated ability to mentor others.

Background in financial services or banking environment, and familiarity with regulatory and technology risk requirements preferred



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386641]]> Wed, 16 May 2012 16:00:00 GMT 2439939-Providence-Corporate
An exciting opportunity exists on the RBS Group Internal Audit Information Security Team. The Information Security Audit Team is responsible for performing audits of information security controls, policies and procedures across Group’s Information Technology platforms, infrastructure, and programs to ensure that customer, financial, and reputation risks are adequately and effectively managed. The Audit Manager's primary responsibility is to deliver individual audits as the team leader. Audit Managers determine the scope of the audit, how to carry it out and the testing strategy in conjunction with the Sr. Audit Manager. They are responsible for assigning individual tasks and responsibilities related to the delivery of an audit and identifying the issues which need to be raised. They are also responsible for deciding when to involve and escalate to more senior colleagues. Audit Managers will typically lead a team of auditors (typically 2-5) on a project or review basis but generally do not have line management responsibility. However, Audit Managers manage the quality of individuals' work on the audit they are team leading and provide team members with performance feedback.

Group Internal Audit is a high performing audit function, adding value for the benefit of customers, shareholders and staff and acting as a trusted advisor to executive management. We are committed to developing and retaining our people. Working as an Audit Manager in the department gives you a great opportunity to lead teams, perform complex audits, gain exposure to the variety of businesses within RBS and to further develop your managerial skills. This role will offer you variety, scope for progression and a dynamic working environment.

Responsibilities include but are not limited to the following:

• Leading the audit team on a project basis; identifying the resources required and negotiating the composition of the project team; reviewing the work of team members at all stages of an audit and providing the appropriate mentoring and coaching; and providing performance feedback on team members to line managers.


• Audit preparation - specifically, setting up and carrying out site visits; conducting walk through interviews with key individuals to identify processes, risks and controls; capturing data in the form of process maps and meeting notes; designing testing strategies to be used during fieldwork; and reviewing key documents with senior audit colleagues.


• Overseeing fieldwork - specifically, coordinating and reviewing testing and participating as necessary - tests may involve data analysis and observation/interviews with colleagues within the business; writing up results of tests in the audit database and reviewing the work of team members; identifying and classifying issues arising from the audit and escalating those issues as appropriate; and presenting regular updates to the business during testing.


• Reporting - specifically, finalizing meeting notes and reports on tests of controls and entering data into audit database; drafting audit reports; meeting key stakeholders with the Sr. Audit Manager to present report findings; and ongoing follow up of audit issues to ensure they are addressed by the business.

Other activities include participating in team meetings and department-wide conferences, attending knowledge sharing events, and participating in recruitment and colleague-focused activities.

Qualifications

Technology related degree and/or demonstrated experience in a technology -related field


CISA, CISM, CIA, CISSP, SSCP, PMP or other relevant certifications is a plus


Bachelors Degree or equivalent business experience


Accounting experience in a global financial services organization


Strong writing ability to communicate the outcome of your work and prepare audit findings


Strong team spirit and partnership skills


Excellent communication skills with experience in managing business relationships


High level knowledge of banking/financial services business processes

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Monday - Friday, 8:00am to 5:00pm

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386080]]> Wed, 16 May 2012 16:00:00 GMT 2439931-Providence-Finance-Accounting-﹠-Audit
The Risk Manager ensures that risk processes, programs and reports are consistent with corporate direction and policies. This is accomplished by reviewing risk & control findings for appropriate action plan design and verification of remediation in accordance with corporate policy and standards. The incumbent will determine if the remediation implementation is deemed adequate and effective and will provide documentation to support their conclusion.
The Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered. Identifies, assesses, implements and communicates regulatory issuances. Reviews policies and procedures for adequacy and accuracy. Will work with various levels of information security and technology management resources to provide guidance for risk compliance.
Leadership Accountabilities:
Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects. Customer Service: To champion strong customer service attitudes and values.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.
Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Qualifications

Bachelor Degree required
5 + years, Analytical, Compliance, Risk, or Technology experience - or related experience in the financial services industry
Professional Certification such as CISA, CISSP, CRISC a plus
Excellent analytical skills
Excellent interpersonal skills
Excellent writing and verbal skills
In-depth knowledge of regulatory compliance requirements and risk management principles or equivalent technology experience.
In depth knowledge of financial services industry

Hours and Work Schedule

Hours per Week: 40+


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386568]]> Wed, 16 May 2012 16:00:00 GMT 2439922-Providence-Corporate
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday-Saturday - Hours Vary

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386334]]> Wed, 16 May 2012 16:00:00 GMT 2439923-Narragansett-Retail
This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members. May participate in projects requiring coordination with other teams. May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.

Qualifications

Organization skills


Solid ability to multi-task


Solid customer service skills


Proficiency in PC skills and MS Office


Solid analytical skills


Solid knowledge of department computer applications and systems


Solid written and verbal communication


Capacity to work independently


2+ years, Experience in analysis, financial services industry or business line experience a plus


Associate Degree Preferred
Proficient knowledge of Mainframe applications and Microsoft applications including Word, Excel, Access, Powerpoint.
General Accounting principals including solid foundation of debits, credits and General Ledger processing.
Ability to work in a fast paced deadline driven environment.
Commercial loan processing knowledge preferred.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386527]]> Wed, 16 May 2012 16:00:00 GMT 2439930-Providence-Operations
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 30


Work Schedule: Varies,Monday-Friday -includes every Saturday

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386372]]> Wed, 16 May 2012 16:00:00 GMT 2441253-Hartford-Retail
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday-Saturday Scheduled hours vary by branch need

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cob6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386602]]> Wed, 16 May 2012 16:00:00 GMT 2439929-Ohio-Retail
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Varies, will include Saturday hours.

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386612]]> Wed, 16 May 2012 16:00:00 GMT 2439927-Massachusetts-Retail
CFG has embarked on a significant initiative to define an Enterprise Data Strategy. The Enterprise Data Initiative (EDI) Program will implement that strategy through data warehouses, data marts, analytical and reporting tools, and an operational data management oversight hub.
The EIM Data & Process Monitoring (DPM) Data Quality Profiling Team lead is responsible for helping the DPM Unit Manager in assessing the quality of the flow of data within their source and through the Enterprise Data domain. S/he deploys and uses tools to monitor point-to-point quality; identify, analyze and report metrics on throughput and defects; and work with business partners to correct defects at their origination. This role reports to and provides back up for the EIM DPM Unit Manager and should have exposure to interactions with vendors, direct line colleagues, Technology and internal customers/stakeholders; collaborates and mentors his/her teams and colleagues; participates in forums for information sharing across the firm. Reports and dashboards implemented through this role will be used in business units and by senior management. This role must be a strong business analyst and comfortable with analysis and reporting tools. The role must appreciate the importance of monitoring information quality and flow with a business-driven focus.

Responsibilities:

Team/position is predominantly virtual; the candidate does not need to reside in state/location indicated on requisition; relocation not required.



Proven ability to influence with direct line colleagues, Business Services and internal customers/stakeholders; collaborates and mentors his/her less experienced colleagues; provides forums for information sharing for enterprise Master Data Management Program.

Participate in data profiling exercises for all systems projects to ensure proper coverage and compliance and promote front-end data analysis and quality using Data Quality tools (e.g. knowledge of SAS Dataflux Management Studio desired); ability to perform data analysis of profiling results.

Personally committed to staying abreast of the latest tools and methods for delivering technology with a business-driven focus, and transfers knowledge to colleagues.

Collaborate with CFG functional, LoB and RBS stakeholders to ensure that data standards and exceptions are properly managed and coordinated. Provide leadership in balancing between business relevance and need for standardization.

Able to grasp new business concepts quickly and communicate them amongst team members and other colleagues; is truly excited about technology and innovation from a business-driven view.

Superior oral and written communication skills, with a business focus, are essential to the role.

A heightened awareness or interest in the enterprise needs to be interconnected, and the associated inter-group coordination skills are also essential.

Knowledge about logical data modeling and data transformation. Understands the content of select data knowledge areas (Data Governance, Master Data Management, Data Quality Methodology), coordinates with business projects in queue that might alter that data, and has an idea about what a desired state should look like and familiar with any data modeling tool kit.

SDLC Process: understands the concepts of an SDLC and is comfortable with writing within a template document structure; project planning and tools (any tool/method will do); defect/issue tracking and tools (any tool/method will do).

Work environment: likes to/is comfortable working in a collaborative and distributed/virtual working environment; is comfortable speaking up and being assertive in meetings and with peers and superiors; is comfortable working with the risks and change associated with transformational initiatives.

Support accelerated Basel efforts to remediate and establish proper data lineage. Risk and Issue management in relation to either projects or BAU metadata processes and manage mitigation's or remediating as appropriate.

The candidate will have working knowledge of metadata and its use for data quality issue resolution.

Support effective and efficient business processes in partnership with the business line data stewards and systems development teams.



Qualifications

10 years plus business support activities as a team participant and/or lead with 50% of that time focused on mid to large scale implementations, requirements management and analysis, implementation scaling and logistics


Proven ability to support and/or lead implementation of enterprise data governance process


Superior, demonstrated verbal and written skills for various documentation forms;


Superior, demonstrated time management and logistics proficiency;


Superior inter-group coordination and communications skills;


Financial Services business knowledge especially regarding banking products, risk management (i.e. Basel II), finance/treasury, and banking compliance desirable.

Business and operations subject knowledge.


• Ability to analyze datasets for data profiling, data patterns using tools (i.e. SAS / Dataflux), knowledge of SQL, data modeling knowledge desirable.


• Work with DPQ and EDI project teams on parallel project efforts.


• Identify and manage project issues and risks.


• Provide transparent project and task status reporting per program requirements


• Participate in forums to discuss topics of significance to The EDI initiative and CFG Information Management.


• Work with business units to remediate defective data and supporting processes.


• Develop work plans that facilitate implementation if Information Management tools


• Help implement continuous process improved based on Lessons Learned for previous projects.


• Analyze, assess, implement and support data management function. Proficient in SDLC and PDLC processes.


• Facilitate solutions with business partners; structure and manage projects; competent in SDLC and PDLC processes


• Demonstrate leadership and influence to all management levels across CFG


• Strong written and verbal communication; can review edit others


• Assist in managing and mentoring multidisciplinary and cross-functional project teams that may be dispersed or virtual.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386615]]> Wed, 16 May 2012 16:00:00 GMT 2439925-Work-at-Home-Management
The primary responsibility of the Director of Integrated Stress Testing is to co-ordinate and manage all aspects of integrated stress testing at CFG. Integrated stress testing is a key measurement component within CFG’s material risk assessment/risk appetite frameworks and a cornerstone of recent regulatory guidance on a capital management. This function has material financial and regulatory impact. Working with the EVP-Capital Requirement Forecasting and Stress Testing., the Director of Integrated Stress Testing will oversee the development and implementation of



The integrated stress testing governance framework,

Formal and informal networks to ensure business unit’s experience and judgment are properly captured and reflected in stress testing results,

Standardized stress testing deliverables and reporting,

Production of integrated stress test results,

Coordination of group and regulatory requirements including the completion of regulatory and group stress testing reports and templates.

The incumbent will demonstrate a firm understanding of banking and risk management concepts in a retail and commercial banking context, from multiple accounting and regulatory perspectives. The incumbent will have to interact with a wide range of banking executive on diverse topics both capturing executive insights on future business activity and reporting the results of stress testing exercises. The Director of Integrated Stress Testing will have responsibility the documentation stress testing methodologies, procedures and individual stress test results. The incumbent will have regular contact with RBS Group Finance, Firm Wide Risk, US Regulatory agencies and internal and external audit.
The incumbent will manage production of stress tests results and associated deliverables (financial models, templates, narratives, analyses, etc.) on a quarterly production cycle including the annual CCAR regulatory reporting cycle.Design, test and implement enhancements to stress testing process and reporting.Interact with Senior Management and Board Members, RBS Group Risk, Internal and External Audit, and External Regulatorsto address needs, problems, and recommendations.Other projects as assigned by the Director of Business Strategy, the Chief Financial Officer, Treasurer, Chief Risk Officer, RBS Group staff or Managing Director of Capital Methodology and Strategy. Responsible for managing, mentoring, and providing performance reviews and merit recommendations to direct reports.

Qualifications

The Director of Integrated Stress Testing will need a broad understanding of retail and commercial banking in general, with emphasis on the various risks that may impact a banks results; a broad understanding of sound business practice and regulatory expectations for stress testing and its use in capital management. They must have a firm gorunding in balance sheet and income statement forecasting and management.
The subject matter expertise of the incumbent is, by necessity, very broad and covers, but is not limited to, the following:
General Banking



A good understanding of the basic business model(s) of retail and commercial banks.

A good understanding of basic Accounting principles both USGAAP and IFRS covering all aspects of balance sheet and income statement construction, forecasting and budgeting.

Some understanding of liquidity risk and liquidity risk management in a retail/commercial banking context

Some understanding Funds transfer pricing, economic capital and performance measures.

Risk Management



A good understanding of financial risk concepts across Citizens’ major risk disciplines - credit risk, operational risk and interest rate risk, including definitions, measurement, and how these risks impact the balance sheet and income statement of a retail/commercial bank.

Some understanding of additional risk disciplines including market, business risk, reputational risk, pension risk and how these risks impact the balance sheet and income statement of a retail/commercial bank.

Financial Modeling



A good understanding of the pricing and cash flow characteristics of (1) all lending and deposit products offered by the bank and how these characteristics are reflected in the underlying products systems of the Bank, (2) all investment products that the bank may hold, with special emphasis on the various forms of Mortgage Backed Securities, (3) of any off balance sheet derivative products the bank may use to hedge its interest rate or credit exposures.

A good understanding the drivers of balance sheet growth and income statement statements change.

Other topics



A good understanding of US and UK regulatory expectations with regard to capital management, risk measurement and, with a particular emphasis, stress testing.

Some understanding of financial markets, interest rates and their relationships with general economic activity and the drivers of change in a retail commercial banks’ balance sheet and income statement.

Additionally, the Director of Intergrated Stress Testing will occasionally need to interact with advanced quantitative modeling teams which will require at least a general an understanding of the stochastic modeling and data analysis used in the construction of behavioral models.
The incumbent must have



10 or more years management experience.

Strong oral and written communication skills with experience presenting at the executive management level.

The ability to syndicate ideas, capture feedback and build consensus in a diplomatic manner

Ability to recruit new team members outside of traditional HR pipelines.

Strong analytical and organizational skills with the ability to prioritize multiple tasks in a time sensitive environment.

Flexibility and willingness to assume responsibilities for projects and tasks assigned by RBS, CFG’s Chief Financial Officer, and other members of the Board of Directors.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386628]]> Wed, 16 May 2012 16:00:00 GMT 2439926-Providence-Finance-Accounting-﹠-Audit
The Model Validation Group (MVG) performs independent review and validation of models throughout Citizens Financial Group (CFG). These models/approaches are used throughout the bank to determine capital requirement (Basel II and Economic Capital), credit risk parameters (PD/LGD/EAD), pricing and profitability, loan loss reserves, and risk measurement of other risk types including operational and market risk. In addition, the MVG is also responsible for creating and implementing a company-wide framework to management model risk throughout model lifecycle across all business areas at Citizens Financial Group. The model validation and model risk management activities are under the regulatory guidance of OCC 2011-12 and related U.S. Basel II Final Rule. This role reviews and validates Basel II PD/LGD/EAD and other financial models used in CFG retail/wholesale banking area. The role holder will perform technical analysis, write comprehensive validation document, and review the work of more junior staff members.
Key responsibilities of this position include:
1. Execute model validation plans through statistical testing, estimation, logic and accuracy checks of models. Write summaries of work done and results obtained to ensure clear and succinct documentation of the conclusions on model or calculation tool performance. Collaborate with senior members of the department to complete and present documentation to review / approval committees;
2. Analyze and challenge data used in model development to ensure its relevance and representativeness for model in use and to be implemented;
3. Develop creative approaches to display data trends, results of model validation and analysis (e.g., tables, graphs, etc.) to effectively communicate findings. Present results to other modeling and RBS group model review staff to influence modeling decisions and approaches;
4. Assure quality and leading-edge nature of work by helping to solve problems faced by others. Participate in peer review sessions and maintain awareness of new advances in credit risk modeling techniques to ensure the application of best practices to CFG credit risk models; and
5. Develop strong relationships with managers in the businesses and in analytics functions within CFG.

Qualifications

Masters or Ph.D. degree in finance, economics, statistics or other quantitative fields. 3-5 years of modeling/analytical experience with commercial banks or financial institutions;
Good business knowledge and familiarity with consumer/small business/commercial banking products, operation and credit processes;
Good understanding of U.S and international Basel II requirements and approaches;
Highly skilled in financial risk modeling, particularly with respect to credit scorecards and Basel II credit parameter models;
Prior experience in delivery of both written and verbal communications to a senior management audience and of developing constructive relationships with a range of different stakeholders;
Capable of undertaking independent research on industry best practices and an ability to integrate these into internal approaches used;
Strong capability in the use of standard, non-specialist software tools incl. Excel, PowerPoint, Word and good working knowledge of SAS/MatLab; and
Very good communication (both verbal and written) skills and project management skills.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386630]]> Wed, 16 May 2012 16:00:00 GMT 2439938-Boston-Risk-Management
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc). Meet department productivity and quality standards within department turn-time standards. The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications.
The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent.

Minimum of 1 year mortgage processing experience.

Ability to handle high volume work in a fast-paced environment.

Self-starter and comfortable functioning as a team player.

Goal oriented and successful at meeting deadlines.

Excellent written/oral communication and interpersonal skills.

Outstanding organizational skills and strong attention to detail.


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386528]]> Wed, 16 May 2012 16:00:00 GMT 2439924-Cincinnati-Corporate
The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to preparing and completing disclosure packages, completing appraisal requests, flood reviews, forwarding and monitoring receipt of title reviews, complete verification of employment, obtain homeowner’s insurance, index documentation, data enter loan information (if applicable), faxing and following up on documentation if needed. Adherence to regulatory and bank guidelines and department standards is required.
Review submitted documentation to ensure compliance with bank requirements. Access websites as needed. Follow up on documentation issues with customers. Complete review within department standards. Able to process all mortgage or home equity products efficiently.
Enter clear and concise comments, edit information, and document application.
Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.
Basic knowledge of secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).
Meet or exceed department productivity and quality standards within department turn-time standards.
Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor. (Generally applies to technical or skilled worker able to work independently.)

Qualifications

High School or Equivalent (GED) required.
Associate Degree or Bachelor Degree preferred.
Time management and ability to meet deadlines is critical to this position. Attention to detail and organizational skills are required. Requires work in a fast pace environment with the ability to multitask.
2-3 years proficient in PC skills.
2-3 years work experience in either an office or retail environment.
2-3 years knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites.
2-3 years experience in oral and written communication with internal and external customers.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386541]]> Wed, 16 May 2012 16:00:00 GMT 2439932-Providence-Corporate
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members. Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders. Utilize department specific system applications.

Qualifications

Excellent organization skills


Excellent ability to multi-task


Excellent customer service skills


Advanced MS Excel


Strong knowledge of department computer applications and systems


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Advanced analytical skills


Solid interpersonal skills


Capacity to work independently


Associate Degree required, Bachelors Degree preferred


5+ years, Professional experience in analysis or equivalent, financial services industry or business line experience.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386573]]> Wed, 16 May 2012 16:00:00 GMT 2439920-Providence-Operations
Provide proactive service to high-net-worth investment and trust clients in a team environment. Apply knowledge of investments, trusts, and deposit product solutions to assist Account Officers with ensuring clients' financial and service objectives are consistently met. Interface with clients, their advisors, and internal business partners.
Ability to perform duties accurately and independently in a fast-paced, multi-task environment. Research and respond to client inquiries and initiate resolutions. Input financial transactions, open new accounts, administer existing accounts, and initiate account terminations. Review daily account reports and resolve any issues. Perform preliminary account reviews. Prepare documentation for submission to various Private Bank & Trust oversight committees.
Maintain record of administration and client contact on CRM tool. Participate on project teams or work groups.

Qualifications

Bachelor’s degree required or relevant experience
7+ years of applicable experience
Experience/exposure to banking/investment/wealth management
Excellent client service and communication skills
Knowledgeable of regulatory requirements to ensure a sound control environment
Proven record of developing client relationships
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386660]]> Wed, 16 May 2012 16:00:00 GMT 2439941-New-Hampshire-Investment
This Quality & Change Manager within Lending Operations is responsible for leading, co-coordinating, project managing, supporting and planning across a number of functions. Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions. This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team.

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness. May be responsible for identifying key metrics and reporting. Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management. Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed.

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development. Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding.

Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.
Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations. May also be responsible for planning events and logistics for large scale meetings. Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: create, plan and implement activities that will support the development of team members.
Performance Management:



Ensure team meets agreed service levels

Coach and develop staff

Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Working knowledge MS Excel


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure - CPA or CFA a plus

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386480]]> Wed, 16 May 2012 16:00:00 GMT 2439936-Providence-Management
The Manager of Loan Servicing manages a segment of a division which encompasses several large or more risk intense departments. This individual is responsible for a large or complex section of the company’s operations. Conducts problem solving and projects of moderate complexity with little or no direction. May manage employees across multiple sites. Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Develops, recommends, and implements departmental policies and procedures. Ensures staff compliance with these and other banking policies. Creates and maintains a customer focused, risk-averse operating model for areas of responsibility. May have budgetary control as a key accountability. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Function/Deliverables:


Manages a segment of a division which encompasses several large or more risk intense departments.

Responsible for a large or complex section of the company's operations.

Conducts problem solving and projects of moderate complexity with little or no direction.

Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Ensures staff compliance with these and other banking policies.

Creates and maintains a customer focused, risk-averse operating model for areas of responsibility.

Budgetary control as key accountability.

Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.
Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Ability to make sound decisions and implement actions


Superior customer service orientation, advanced analytical and proficient product knowledge.


Superior ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Superior time management skills


Superior written and verbal skills


Strong organization skills


Strong project management skills


Strong PC Skills


Proven experience of successfully delivering services through leading people


Knowledge of basic project management methodology


Working knowledge of process improvement techniques and methods


Wider business knowledge of all other functions within the division.


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility.


Excellent problem solving skills


Bachelor Degree required, Master’s Degree preferred


8 + years Financial services/operations environment, 8+ years of leadership/managing people.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386488]]> Wed, 16 May 2012 16:00:00 GMT 2439933-Providence-Operations
The Ops Assistant Manager manages the day-to-day activities of a business unit. Under management guidance, may assist in the preparation of business plans, budget, and goal setting for the unit. Analyzes and prepares reports for management on team goal achievement. Researches and resolves routine operational issues. Responsible for providing input on Performance Evaluations, Salary/merit Recommendations, Disciplinary Action, Hiring Decisions, and reward and recognition of employees under supervision. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:


Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan.

Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Solid customer service orientation and proficient product knowledge.

Solid problem solving skills

Solid organization skills

Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.

Solid knowledge MS Excel

Solid knowledge PowerPoint/Visio

Solid knowledge of MS Word

Solid time management skills

Solid written and verbal skills

Solid interpersonal skills

Solid project management skills

Solid PC Skills

Supervisory experience

Ability to support others through development and coaching

Strong understanding of the compliance/regulatory environment

Associate Degree required

4 + years Operations experience, 3+ years supervising people, managing workflow process.

Proficient in the Lean Methodology, Knowledge of Check Processing Operations



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 10:00am - 7:00pm - Scheduling will need to be flexible to accommodate the business needs. Saturday maybe required.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386606]]> Wed, 16 May 2012 16:00:00 GMT 2439935-Providence-Operations
The Program Administrator will work as part of a program team. The incumbent will provide overall program coordination, report action item tracking, risk recording and tracking and program administration of assigned projects. The Administrator will monitor overall program progress against milestones and support the overall management of activities such as meetings and other administrative duties including reporting. The Program Administrator will also provide the team ad hoc administrative support and contribute to projects as needed and will manage multiple aspects of projects simultaneously and meet deadlines.
Key Deliverables include:



Coordinate colleague engagement program activities and events, including but not limited to meeting logistics, invitations, invitee follow up, post session survey facilitation and reporting.

Event Support will include (not limited to):

Open Doors space scheduling and admin support (coordinate scribe resources)

Business Unit Orientation programs

Facilitate and compile engagement meeting survey reports

Create and manage action item tracking process and other ad hoc activities in support of the execution of colleague engagement initiatives

Provide administrative support of ad hoc projects and requests.

Key Skills:



Basic understanding of project management techniques/methodologies

Ability to work well in a fast paced environment where priorities may change with short notice

Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

Ability to work independently, prioritize and multi-task

Self thinker able to work through issues and escalate only when appropriate

Previous experience of finance processes and procedures

Strong written and verbal skills

Strong organizational skills



Qualifications

Bachelor’s degree

3-4 years administrative experience

2 years project management experience



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386597]]> Wed, 16 May 2012 16:00:00 GMT 2439940-Providence-Other
CFG has embarked on a significant initiative to define an Enterprise Data Strategy. The Enterprise Data Initiative (EDI) Program will implement that strategy through data warehouses, data marts, analytical and reporting tools, and an operational data management oversight hub.
The EIM Data & Process Data Quality Reporting Manager is responsible for helping the DPM Unit Manager in reporting the quality of data within their source and through the Enterprise Data domain. S/he deploys and uses tools to report on point-to-point quality; identify, analyze and report metrics on throughput and data quality issue status. This role reports to and provides back up for the EIM DPM Unit Manager and should have exposure to interactions with direct line colleagues, technology and internal customers/stakeholders; collaborates and mentors his/her teams and colleagues; participates in forums for information sharing across the firm. Data Quality reports and dashboards implemented through this role will be used in business units and by senior management. This role will leverage strong business analysis skills and s/he must be comfortable with analysis and reporting tools. The role must appreciate the importance of monitoring information quality and flow with a business-driven focus.

Responsibilities: Team/position is predominantly virtual; the candidate does not need to reside in state/location indicated on requisition; relocation not required.



Familiarity with use of data profiling tools and promotes front-end data analysis using DQ tool (e.g. knowledge of SAS Dataflux Management Studio); ability to perform analysis of data profiling statistical results translated into data quality actionable plans;

Develop metrics to track the ongoing quality trends across a variety of dimensions - accuracy, completeness, timeliness, coverage, etc.; Analyze metrics and database statistics and prioritize areas for data quality improvement; ability to define Data Quality KPIs and data validation rules;

Proven ability to influence with direct line colleagues, internal customers/stakeholders; collaborates and mentors his/her less experienced colleagues; provides forums for information sharing for enterprise Master Data Management Program.

Able to grasp new business concepts quickly and communicate them amongst team members and other colleagues; is truly excited about technology and innovation from a business-driven view.

Superior oral and written communication skills, with a business focus, are essential to the role.

Advanced knowledge of MS Office product suite

Comfortable creating/packaging presentations for multiple and varied audiences

Understands the content of select data knowledge areas (Data Governance, Master Data Management, Data Quality Methodology), coordinates with business projects in queue that might alter that data, and has an idea about what a desired state should look like and familiar with any data modeling tool kit.

SDLC Process: understands the concepts of an SDLC and is comfortable with writing within a template document structure; project planning and tools (any tool/method will do); defect/issue tracking and tools (any tool/method will do).

Work environment: likes to/is comfortable working in a collaborative and distributed/virtual working environment; is comfortable speaking up and being assertive in meetings and with peers and superiors; is comfortable working with the risks and change associated with transformational initiatives.

The candidate will have working knowledge of metadata and its use for data quality issue resolution.



Qualifications

10 years plus business support activities as a team participant and/or lead with 50% of that time focused on mid to large scale implementations, requirements management and analysis, implementation scaling and logistics.
Proven ability to support and/or lead implementation of enterprise data governance process


Superior, demonstrated verbal and written skills for various documentation forms;


Superior, demonstrated time management and logistics proficiency;


Superior inter-group coordination and communications skills;


Financial Services business knowledge especially regarding banking products, risk management (i.e. Basel II), finance/treasury, and banking compliance desirable.

Business and operations subject knowledge.


• Ability to analyze datasets for data profiling, data patterns using tools (i.e. SAS / Dataflux), knowledge of SQL, data modeling knowledge desirable.


• Work with DPQ and EDI project teams on parallel project efforts.


• Identify and manage project issues and risks.


• Provide transparent project and task status reporting per program requirements


• Participate in forums to discuss topics of significance to The EDI initiative and CFG Information Management.


• Work with business units to remediate defective data and supporting processes.


• Develop work plans that facilitate implementation if Information Management tools


• Analyze, assess, implement and support data management function. Proficient in SDLC and PDLC processes.


• Facilitate solutions with business partners; structure and manage projects; competent in SDLC and PDLC processes


• Demonstrate leadership and influence to all management levels across CFG


• Strong written and verbal communication; can review edit others


• Assist in managing and mentoring multidisciplinary and cross-functional project teams that may be dispersed or virtual.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386614]]> Wed, 16 May 2012 16:00:00 GMT 2439937-Work-at-Home-Management
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20
Work Schedule: Varies, will include Saturday hours.

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386574]]> Tue, 15 May 2012 16:00:00 GMT 2437211-Massachusetts-Retail
The Information Security Analyst will collaborate with other Information Security professional team members in support the RBS business divisions located in the Americas region. The Information Security team provides subject matter expertise and associated security services to the business division(s) it supports.



Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards

Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement

Understand complex business and information technology management processes

Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services

Understand clients' business environment and basic risk management approaches

Desired Skills:



Familiarity with security industry standards (ISO 17799, NIST 800 series, etc.)

Experience with internal controls, risk assessments, business process and internal IT control testing or operational auditing.

Demonstrated ability to write business and technical reports and to participate in presentations.


Qualifications

3+ years in system security, controls, or information management experience

BA/BS in information technology, business administration, or related field preferred

CISSP, CISM, or CISA certification a plus

Prior Big 4 or other consulting experience desired

Excellent verbal and written communication

Industry experiences in financial services, high-tech, and /or healthcare preferred


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386474]]> Tue, 15 May 2012 16:00:00 GMT 2437217-Providence-Risk-Management
This is a key role in the Wealth Management Finance team. This position is responsible for the accurate reporting and accounting of commissions on a monthly basis for various investment products, working with both internal and external partners. Perform monthly reconciliations, employing sound financial controls around results. Process journal entries on a daily basis, with supporting documentation, ensuring accuracy. Participate in the month end close process, researching and analyzing various expense trends; *Assist team with other ad hoc requests.

Qualifications

Finance or Accounting degree with demonstrated experience in financial analysis
3-5 years work experience involving sound accounting controls and financial analysis
Strong knowledge of Generally Accepted Accounting Principals (“GAAP”)
Strong written/verbal communication skills
Ability interact effectively with all levels of management
Strong interpersonal, analytical and problem solving skills required

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Investment Services, Corp. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386572]]> Tue, 15 May 2012 16:00:00 GMT 2437221-Massachusetts-Finance-Accounting-﹠-Audit
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20 hrs
Work Schedule: Varies, will include Saturday hours.

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386569]]> Tue, 15 May 2012 16:00:00 GMT 2437212-Roslindale-Retail
This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members. May participate in projects requiring coordination with other teams. May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.

Qualifications

Organization skills


Solid ability to multi-task


Solid customer service skills


Proficiency in PC skills and MS Office


Solid analytical skills


Solid knowledge of department computer applications and systems


Solid written and verbal communication


Capacity to work independently


2+ years, Experience in analysis, financial services industry or business line experience a plus


Associate Degree Preferred

Hours and Work Schedule

Hours per week: 40 - FLEX
Work Schedue: 1:30pm-10:00pm - Inlucding all holidays and weekends

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386579]]> Tue, 15 May 2012 16:00:00 GMT 2437215-Boston-Operations
Coordinates and oversees scheduling and workflow of Teller staff. Ensures staff compliance with bank policies and procedures. May train and coach Teller staff as needed. Ensures appropriate branch cash supply, orders currency, prepares currency shipments, verifies money shipped to the branch. Opens and closes vault daily, controls cash in vault, distributes daily cash to Tellers. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Meets teller sales referral goals and actively participates in sales promotions. In addition, may perform daily Teller functions. Position reports to Teller Manager.

Qualifications

High School degree or equivalent required


At least 1 year teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Varies, will include Saturday hours.

How to Apply

Please note: To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:

https://st5.ercdataplus.com/cit6tel/

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386532]]> Tue, 15 May 2012 16:00:00 GMT 2437218-Massachusetts-Retail
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.


Qualifications

High School degree or equivalent required

1 year sales and service experience

Must successfully complete banker assessment

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS


Hours and Work Schedule

Hours per Week: 40


Work Schedule: Varies, Monday-Friday 8:00AM-5:00PM and must be available to work Saturday and Sunday.

How to Apply

Please note: To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application:
https://st5.ercdataplus.com/cit6ins/

Equal Employment Opportunity

It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386426]]> Tue, 15 May 2012 16:00:00 GMT 2441292-Pennsylvania-Banker
This is a virtual position with Analyst working from home in a state where Citizens Bank is licensed to operate.
Citizens is embarking on a significant program to deliver an Enterprise Data Initiative (EDI) through a data warehouse, data marts, analytical and reporting tools, and an operational MDM hub. The Lead Business Systems Consultant is an individual contributor who acts as both a Change Agent and Lead BI Report Analyst.
As a change agent, Lead Analyst facilitates the design and adoption of a centralized BI reporting and analytical reporting capability for Consumer Products. Uses current knowledge of business and technology to recommend systems and process improvements
As a Lead BI Report Analyst, Lead Analyst defines the BI Analytics and Reporting Requirements from scoping to prototyping to report specification. This includes the detailed data analysis to identify the facts and dimensions, decompose the key metrics to the data elements and determine the business rule calculations. Analyst requires knowledge and experience with enterprise data warehousing, business intelligence design, and reporting. Interacts with IT and business personnel of all levels and should have strong business acumen and technical know-how. Partners with stakeholders, process specialists, and users to elicit and document business requirements and translates non-technical requirements into technical business requirements.
Candidates should be comfortable in a fast pace environment and have a strong desire to grow skills and responsibilities. This role independently executes assignments while applying standards established by Business Analysis group. The Lead Analyst manages his/her workload and is attentive to detail and accuracy, committed to excellence, looks for improvements continuously, owns/acts on quality problems, and prioritizes tasks to meet deadlines.

The Lead Analyst reports to the BI Analytics Manager and participates in matrix managed project efforts. When necessary, the Lead Analyst manages project activities including development of the project plan.

Qualifications

5 – 8 yrs of business analyst lead experience.
5+ years BI or related experience with end to end experience in BI Analytical projects
3+ data warehouse experience.
Experience with Bus Matrix and Dimensional Models.


Proven ability to effectively translate data into actionable insight through dashboard design
Strategic thinker with focus on outcomes
Expert analytical skills. Able to critically evaluate the information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a more general understanding, and distinguish solution ideas from requirements.
Proven ability to quickly learn new applications, processes, and procedures
SDLC experience including large, complex cross functional projects.
Strong Consumer Banking domain knowledge. Commercial Banking is a plus since a future phase will address Commercial needs.
Professional image with ability to form good partner relationships across functions
Able and willing to collaborate in a team environment and exercise independent judgment and initiative - Strong Facilitation and Requirements Elicitation skills.
Excellent verbal and written skills to communicate information effectively to all levels.
Self-starter and team player who is assertive, independent and can manage multiple responsibilities without daily supervision.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386460]]> Tue, 15 May 2012 16:00:00 GMT 2437214-Work-at-Home-Corporate
The purpose of the Non Performing Loan Department is to determine the potential risk of loss to the organization by analyzing the equity position of defaulted loans in our real estate secured portfolios.  This is accomplished by obtaining the market and residual value and determining any required write down to net realizable value as prescribed by internal as well as regulatory policy.  This information is used to determine the economic feasibility of approving or declining foreclose.  
The portfolios involved include the asset loans serviced directly in house as well as those serviced externally. External servicers are managed by using reports and in some cases with on site visits to monitor the perfunctory processes involved in determining risk and loss, such as foreclosure and loss mitigation, to ensure that they are meeting internal and industry standards as well as regulatory policy. 
Using knowledge of current market trends and climates, the position is responsible for the timely and accurate analyses of real estate secured loans to determine our equity position and the economic feasibility to pursue foreclosure.  Must have a working knowledge of state and federal regulations and GAAP (Generally Accepted Accounting. 
 

Qualifications

2-3 years Mortgage Default or Underwriting Experience.
Ability to analyze and recognize trends in the real estate market climate and make recommendations as needed as well as ability to review and understand appraisals and title reports.
Excellent verbal and written communication.
Ability to work with multiple vendors.
Ability to multitask.
Ability to work in a fast paced environment.
Knowledge of mortgage, state and federal regulations such as the Fair Debt Collections Act.
Strong experience in using MS productivity applications such as access, excel, word, power point.
 

Hours and Work Schedule

Hours per Week:   40

Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386584]]> Tue, 15 May 2012 16:00:00 GMT 2437223-Providence-Risk-Management
The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.


The Ops Senior Associate ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas. May serve as point person to more junior team members. Research routine customer, brand, or bank inquiries as appropriate.


Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements. The incumbent is expected to utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems. May provide customer service for internal and/or external customers. Performs other such duties as assigned.


May include reporting responsibilities which may entail creating, monitoring and analyzing. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Provides training and/or feedback for new and existing staff members. May require multi-tasking and cross training within the department. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. The incumbent must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.

Qualifications

Advanced problem solving skills and analytical skills


Strong math skills


Strong compliance/regulatory environment knowledge/skills


Strong ability to multi-task & strong organizational skills


Strong ability to communicate effectively verbally and written with all levels of colleagues


Excellent customer service skills


Strong product knowledge


Advanced department specific system functionalities and specific mainframes


Solid knowledge of MS Word


Solid knowledge of MS Excel & Outlook


Advanced knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 - 3 years Operations experience, experience working in an operations environment preferably financial institution.
Construction disbursement processing a plus.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:30AM-5:30PM

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386580]]> Tue, 15 May 2012 16:00:00 GMT 2437210-Richmond-Operations