http://cfgcareers.com/stamford-jobs en
The Head of Organizational Effectiveness has a dual reporting to the HR Director for Citizens Financial Group and to the HR Director for RBS Americas.

The overall purpose of this role is to develop and execute Organizational Effectiveness strategies, based on the business needs of Consumer & Business Banking, Consumer Finance and Commercial Banking with matrix alignment in the US for GTS, Business Services and Group Central Functions ensuring they align to the wider Group’s Talent Framework, Leadership and Management Development proposition, Performance Management, Learning & Development Architecture, Diversity & Inclusion and Employee Engagement.

Key Accountabilities:

Identification of the individual and collective critical business drivers for Consumer & Business Banking, Consumer Finance and Commercial Banking divisions. Resultant diagnosis of learning, management, leadership and talent development needs.


Support the CEO, HRD and ExCo in the development and execution of organizational effectiveness initiatives to support succession planning, talent, diversity & inclusion, performance management, and human capital strategies and frameworks.


Implementation of divisional and Group initiatives that increase the capability of leaders at all levels.


Management of the development and delivery of a learning curriculum in line with business priorities for colleagues and managers.


Implementation of talent initiatives that enable clear identification and evaluation of divisional talent and succession bench-strength.


Develop and deliver associated talent development activities to ensure sufficient succession coverage of roles and a strong pipeline of talent.


Ensure that all leadership and talent management interventions are aligned to the Framework relating to the Leadership Journey, Leadership Development and Talent Management


Ensure all talent, and development processes and interventions, both Group and divisional, are delivered and administered in the most cost effective and efficient manner.


Build evaluation and feedback processes into all interventions to assess outcomes and the quality/value of the intervention to the business.


Work with Head of Resourcing in CFG to ensure alignment with appropriate executive and leadership assessments and on-boarding activities are in place to provide seamless transitions for executives and key leaders either new to the company or promoted from within.


Keep informed of internal and external developments in Organizational Effectiveness and incorporate best practices.


Develop best in class functional expertise for all areas of responsibility across CFG through effective communication, coaching, influencing and development.


Recruit, develop and retain top talent in key positions in OE and ensure a high performing team to deliver the programs and services of OE with the highest quality and consistency.


Manage budgets, negotiate with vendors, maintain network of relationships within HR, the business and Group OE.


Ensure compliance at all times with regulatory requirements and all RBS/CFG governance procedures.

Scope of the role:

All operational, functional and specialist training interventions and activities across the divisions of Consumer & Business Banking, Consumer Finance and Commercial Banking. 


All activities in relation to leadership, management, performance management ,employee engagement and talent development across Consumer & Business Banking, Consumer Finance and Commercial Banking


Lead complex diversity & inclusion initiative roll-out for CFG which embraces all colleagues and impacts multiple agendas across CFG functions and business lines. Locations – 13 states across USA.  CFG Colleague base of c22,600
 

Qualifications

Related undergraduate and graduate degrees and 10 or more years' experience in Organizational Effectiveness.

Essential:


Knowledge of a broad range of models for delivering learning and development strategies


Knowledge of the business and understanding of business needs.


Collaboration and influencing skills, ability to interact with and challenge business stakeholders


Results orientation, ability to solve problems and deliver practical results for the business


Good technical understanding of the divisions products, systems and market and ability to translate this into an appropriate learning agenda


Highly commercial with strong relationship building skills at all levels in the business


Ability to develop and use extensive networks


Credibility and presence to interact and influence at divisional board level.


Deep expertise in talent management, acquisition and retention,


Good knowledge and compliance with applicable federal and state laws and regulations

Desirable:


Management experience in highly matrixed organization


Ability to operate and influence at Executive pan group level with strong commercial astuteness.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383213]]> Tue, 24 Jan 2012 14:00:00 GMT 2124287-Stamford-Corporate
Highly visible senior management leadership role requiring independence, decisiveness and strong interpersonal skills combined with the ability to prioritize and operate in a multitasked and geographically dispersed environment.  Responsibilities include but are not limited to:


Daily monitoring of the risk ratings of the GRG portfolio.  Insure compliance with Credit Policy, including both CFG and GRG functionally.  Daily and weekly approvals of significant and insignificant credit amendments, waivers, etc for the SME business unit.   Work with the Operations Team Leader and Group Heads to establish and execute the appropriate credit reporting system for GRG.  Work with the Operations Team Leader and Group Heads to model, project and track actual and potential charge-offs, and NPA’s.   Process changes to ratings, accrual status and charge offs on GRG’s system of record.   Schedule, facilitate and manage the SCR quarterly review process, including quality control of reports.   Schedule, facilitate and manage the Pre-PER and PER review process, including quality control of reports.    Provide technical advice and assistance to relationship managers in the evaluations and restructuring of the portfolio.  Work with the Operations Team Leader to ensure satisfaction of all compliance requirements in GRG.  Respond to external regulators re scheduling of audits and questions re audit results.  Manage and facilitate the Credit Review process.   Credit related projects as required on a periodic basis.   Serve as designated representative on various committees on a periodic basis.   Manage Credit Policy projects on a periodic basis.


Interface with Team Leaders and Relationship managers re preparation and review of SNC transactions.

Qualifications

Bachelor's degree in financially oriented major.


Masters degree preferred.


10-15 years of commercial credit experience- line lending experience of five years strongly preferred.


Senior level communication/interpersonal, coaching and negotiation skills

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381796]]> Tue, 15 Nov 2011 14:00:00 GMT 1971507-Stamford-Risk-Management-and-Compliance
Generate mortgage applications for the CCO Mortgage.  Meet sales goals and objectives.  Manage sales team to call on Real Estate Brokers, Developers, CPA's and other referral sources to obtain mortgage leads.  Recruit and develop and manage quality sales team that generates quality loans compliant with CCO Mortgage policies and procedures.  Maintain a broad understanding of products, guidelines and pricing strategies.
 

Qualifications

4 years of mortgage experience.


Bachelor's Degree preferred.


Minimum 2 years management experience in the mortgage industry.


Excellent sales presentation and marketing skills.


Excellent written, organizational and communication skills required.


Outstanding interpersonal skills.


Working knowledge of FNMA-DU/FHLMC


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
380969]]> Wed, 12 Oct 2011 16:00:00 GMT 1861019-Stamford-Sales-and-Service