http://cfgcareers.com/virginia/administration-jobs en
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Strategy & Analytics group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to improve collections and recoveries performance on several consumer loan portfolios. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

• Understand project/reporting specifications


• Develop and automate standard and ad hoc reporting


• Pull and manipulate data for use in monitoring and decision making


• Document procedures for creating reports


• Support Operations as needed

Qualifications

As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Strategy & Analytics group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to improve collections and recoveries performance on several consumer loan portfolios. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

• Understand project/reporting specifications


• Develop and automate standard and ad hoc reporting


• Pull and manipulate data for use in monitoring and decision making


• Document procedures for creating reports


• Support Operations as needed

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386770]]> Mon, 21 May 2012 16:00:00 GMT 2452763-Richmond-Administration
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the mortgage operations group. Intern will be given opportunity to manage and support critical operational departments. Will be responsible to:



Lead center operations to include phone and file processing

Lead a team of colleagues in an effort to identify and implement operational improvements

Identify efficiencies through colleague coaching and development

Identify and implement customer experience improvement opportunities

Develop a complaints management program in order to reduce customer dissatisfiers

Identify opportunities to improve Investor Scorecards through operational improvements

Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Business or Quantitative field (i.e. Engineering, Mathematics, Finance, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Professional Work Experience

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386767]]> Mon, 21 May 2012 16:00:00 GMT 2452767-Richmond-Administration
The Process Improvement Architect is responsible for defining a cross-functional project and delivering concurrent projects from start to finish.  They must have the ability to mentor colleagues in process improvement techniques, Lean Six Sigma projects and teach LSS DMAIC modules when needed.
The individual will:



Build and maintain relationships with business and operations managers.

Define problem / opportunity statements and supporting baseline metrics.

Perform voice of the customer (VOC) activities to validate problem / opportunity, competitive position and requirements.

Establish corrective action and root cause options.

Deliver recommendations, and implement approved actions and supporting control plans.

They work within a change practice team to make recommendations and review the quality of overall business analysis process improvement work products.

 Deliverables: 
Process Improvement Analysis



Build and maintain relationships with business and operations managers.  Supports workout sessions to identify process improvements and identified baseline metrics.  Perform voice of the customer (VOC) activities to validate problem / opportunity, competitive position and requirements.

 Able to identify the enterprise view of process improvement requirements on cross-functional environments to ensure solutions are aligned to the business objectives and needs.

 Improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in business processes.  Each project follows a defined sequence of steps and has quantified financial targets (cost reduction or profit increase) identified as part of the analysis.

 Develop process maps, key processing information needs, supporting metrics and complete capability analysis to quantify operational gaps.

  Large Project Management



Lead business improvement projects, which deliver sustainable results and reliable measurements through the effective engagement of the customer and stakeholders involved.

Lead large process improvement projects or several smaller projects.  Manage a process improvement team, including performance management, comp / rating recommendations and overall responsibility for work product quality and schedule.

Plan, organize, control and deliver multiple feasibility studies and process improvement efforts.

Build and maintain relationships with business and operations managers.

  Mentoring



Mentorcolleagues in the practices of prepare, analyze and act on relevant project information to ensure that each practice member meets agreed service levels and objectives.  Coach and develop practice members.  Review and follow-up with each individual’s performance coach to ensure practice member meets their specific objectives and that they have the right knowledge, skills and behaviors to succeed.

 Provide constructive and timely feedback, and coaching / mentoring to service area members and external management.

  Stakeholder Management



Take an active roll in developing and maintaining effective working relationships with key stakeholders across Divisions, Business Services, and GTS Delivery Services to enhance the working relationship and ensure effective cross operational support for the Process Design Services and Practice Management.

  Customer Service



Champion strong customer service attitudes and values.  Responsible for assessing customer needs to help shape future competencies and service design requirements.  Utilize performance metrics and standards to drive quality output.

  Recruitment and On-Boarding



Supports the Manager of Process Improvement Design Services by identifying resource needs, conducts interviews and participates in new hire orientation process.


Qualifications

High School or Equivalent (GED) required, Bachelor Degree preferred

Qualitative and quantitative analysis

6-10 years - Experience with Six Sigma tools and models including Lean Six Sigma or other process measurement tools and models.

7-12 years - Experience with process improvement concepts, techniques and models.

9-12 years – Project management in business systems or technology implementations.  Functional leader of a team engaged in operations, project management or continuous improvement.

4-6 years – Experience within the financial service industry or related industry, function include but are not limited to customer service, call center, transaction processing, research and / or adjustments.

Lean Six Sigma DMAIC and DFSS



Project Charter

Stakeholder Analysis

SIPOC Diagrams and Process Maps

Measurement Plan/Operational Definitions

Pareto Charts

Run Charts

Cause & Effect Diagrams

Decision Criteria Matrix

Pilot, Test, and Implementation Plan

Control Plan, Visual Controls

Quality Function Deployment (QFD)

Value Stream Maps

Benchmarking

KanoAnalysis

Measurement Systems Analysis (MSA)

Process Capability, Cp/Cpk

Failure Modes and Effects Analysis (FMEA)

Hypothesis, Correlation, and Regression

Pull System (Kaban)

Statistical Process Control Charts (SPCs)

 Project Management Competencies / Skills:



Financial analysis capability

Detail planning

Analytic thinking

Leadership and team building

Influencing and delegating

Decision making

Communicate across all levels

Strategic thinking

Ability to review deliverables

 Contribution to Practice Management and Citizens:



Actively engage in Practice Management activities

Present at related meetings such as Town Halls, All Hands, BA COE, when asked

Assists in recruiting efforts by identify process improvement roles job requirements, interviewing and hiring

Openly champions the work of Practice Management and Process Improvement Design Services

 Contribution to Colleagues:



Provide meaningful guidance to Process Improvement Design Services colleagues to promote career development

Assists with setting clear, productive, quantifiable goals for Process Improvement Design Services colleagues as part of the process

Support the on-boarding process of Process Improvement Design Services colleagues

Effectively motivates and guides Process Improvement Design Services colleagues to improve performance

Effectively provide coaching to Process Improvement Design Services colleagues when needed

 Communication:



Excellent communications skills

Professional presentation of self and information to ensure understand of content


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385146]]> Thu, 05 Apr 2012 16:00:00 GMT 2329759-Richmond-Corporate