http://cfgcareers.com/warwick-jobs en
 This position will provide oversight and support to the Consumer Banking Division Business Lines.  The Compliance Manager II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
The Compliance Manager II will be responsible for, but not limited to:



Developing an understanding of business unit processes and related inventories of key risks and controls; 

Reviewing independent testing and assessments of business unit controls;

Analyzing results of independent testing and following up with Risk colleagues on exception remediation.

Participating in divisional risk meetings to identify new or changed processes requiring enhancements to business unit inventories;

 Assisting Risk team in completion of requirements of the “Control Environment Certification” Process.

Working with the SOX 404 team and Risk colleagues in the coordination of  SOX narratives update process;

Participating in special assignments:  assisting Risk team in executing corporate and/or department projects.


Qualifications

 In-depth knowledge of RCSA testing and OpsRiskCenter preferred


Highly effective written and verbal communication skills


Self-starter, highly motivated individual


Excellent analytical and organizational skills with high level attention to detail


Ability to work independently on multiple projects simultaneously


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required


7+ years, Analytical, Compliance, Risk, Financial industry experience with 5 years Risk Management.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383324]]> Wed, 01 Feb 2012 14:00:00 GMT 2145312-Providence-Risk-Management-and-Compliance
The Business Credit Services Processing Team Leader manages a segment of the BCS Operations department supporting Branch, Business Banking, and Commercial Enterprise Banking market segments with commercial credit origination and portfolio management activities.  Specific focus on Application Processing, including the review of credit applications and gathering of due diligence items in advance of credit decisioning.
Responsibilities include:
Select, assess, and manage a high performing team ensuring continued development by providing day to day mentoring and feedback. Effectively coach, evaluate, motivate & develop colleagues.  Ensure that the team is meeting established SLAs, providing world class customer service, and delivering a high quality product.  
Ensure internal and external audit readiness through consistent application of legal, credit, and other policies, compliance, procedures, documentation and regulatory requirements for assigned team.  
Support strategic objectives to ensure timely implementation of critical initiatives. 
Continuously assess departmental procedures to seek opportunities for improvement.  Recommend and initiate process changes that will increase efficiencies, reduce risk, and deliver high customer satisfaction.  Ensure a sound risk and control environment.
Serve as primary liaison for team with internal and external business partners.
Actively lead or contribute to special projects outside the scope of immediate area of responsibility; positively contribute to BCS-wide initiatives.
 

Qualifications

A Bachelor’s degree is required or 10 years of relevant business experience.  A minimum of 5 years in Banking and/or Financial Services.  
Experience with hiring, firing, training, coaching and developing human resources is preferred but not required.  Incumbent should have served in a senior role and be experienced with peer coaching and mentorying.    
Excellent verbal and written communication skills.  The ability to effecitvely communicate with all levels of the organization.
Must be experienced with MS Word, Excel, Outlook.  PowerPoint, Access, and Visio are preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383371]]> Wed, 01 Feb 2012 14:00:00 GMT 2145291-Providence-Product-Support
The candidate will manage collection accounts through the recovery process including account follow up to ensure actions are completed in a timely manner to increase collectability. The job function will include the review of past collection efforts, preparation of account referrals and correspondence with attorneys and or investors to bring the account to a resolution.  The candidate will negotiate settlements and payment plans as appropriate. 
 

Qualifications

High School or Equivalent (GED) required.

Associate Degree in business/legal preferred.

Strong knowledge of the collection process for consumer and commericial products with experience in consumer and/or collection process; payment negotiations and FDCPA understanding.

Excellent oral and written communication skills.

Effective time management skills

Must possess good judgment and decision making skills.

Ability to interact with management levels up to Vice President.

Knowledge of financial statements and accounting principles.

Ability to effectively interact with both internal and external customers.

Negotiation and presentation skills

Basic knowledge of and experience with MS Word, Excel, Powerpoint, Access and Outlook. 

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383006]]> Sun, 29 Jan 2012 14:00:00 GMT 2134077-Providence-Product-Support
The Senior Risk Manager manages all aspects of risk within the business unit, ensuring that risk processes, programs and reports are consistent with corporate direction and policies.  This is accomplished by developing, enhancing and maintaining a proactive and robust risk management program and related initiatives.  The Senior Risk Manager will ensure that risk processes and programs and internal reports are developed, implemented and effectively administered.  Provides regulatory expertise and solutions on complex risk and compliance issues within business unit.  Identifies, assesses, implements and communicates regulatory issuances.  Reviews policies and procedures for adequacy and accuracy.

Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Advanced analytical skills


Excellent writing, verbal and communication skills


Advanced knowledge of MS Word


Advanced knowledge of MS Excel/PowerPoint


In-depth knowledge of regulatory compliance requirements and risk management principles.


Excellent interpersonal skills


In depth knowledge of financial services industry


In depth knowledge of regulatory compliance requirements and risk management principles.


Proven leadership and management skills


Bachelor Degree required, Master’s Degree preferred


10 + years, Analytical, Compliance, Risk, Management, leadership or related experience including leadership in financial services industry
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383093]]> Mon, 23 Jan 2012 14:00:00 GMT 2121053-Providence-Corporate
 This position involves collection and recovery efforts on charged off SBO/Non SBO mortgage products.
Contact customers to negotiate payment and settlement arrangements through inbound and outbound calls. Bring charged off accounts to resolution while providing excellent customer service. Where necessary, refer accounts to the next stage of collections when appropriate, which includes legal, bankruptcy and agencies. Assure compliance to all collection laws, regulations and/or investor guidelines.
Conduct searches for assets and employment to determine appropriate collection strategy
Adhere to policy and compliance guidelines regarding security of customer information
Adhere to system documentation, policies and procedures to ensure accurate internal and external reporting
Insure operational goals are met as set by department standards
Achieve a quality score as set by department standards
 

Qualifications

 High school or equivalent (GED) required.
Associates degree preferred.
Minimum of 3 years experience in payment/settlement/account resolution and negotiation on charged off products.
 

Hours and Work Schedule

Hours per week: 40
Weekly Schedule:  Mon-Fri: 8:00AM-4:45PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382821]]> Sun, 22 Jan 2012 14:00:00 GMT 2117988-Providence-Product-Support
The Business Credit Services (BCS) Portfolio Manager II position is responsible for effective credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, on-going portfolio maintenance activities, and as needed client support of pooled or individual portfolio.
The Portfolio Manager II position will have CFG delegated single signature Credit officer lending authority up to $1.5 Million. 
The Portfolio Manager II is responsible for ensuring overall portfolio performance and asset quality remains strong and is able to independently address and develop strategies and actions to resolve issues that could increase risk and/or create loss for the Bank. 
 The Portfolio Manager II will independently interact with Senior Management, Sales Team, Credit Products Officer, Credit Officer and/or MAD / GRG, in order to discuss and resolve risk related issues.  Portfolio Manager II independently reviews financials, makes recommendations and/or approves for annual review/renewal and/or modifications within delegated lending authority.
The Portfolio Manager II will perform the functions of the position with only periodic oversight and is expected to perform with general supervisory intervention.
 

Qualifications

3-5 years of experience and exhibited competency in various aspects of commercial lending /portfolio management including financial analysis and credit structuring, understanding and applying credit policy, and credit monitoring and risk administration practices.  Expected to have some level of credit and documentation experience.  Must be skilled in proposing and negotiating and approving credit and covenant  structures.
Must demonstrate practical and conceptual knowledge of credit and risk analysis.   Equivalent work experience may be considered as an alternative to formal degree program completion.
COMPETENCY AREAS:
General knowledge in financial modeling and able to structure credit in modeling environment.  Able to assist RMs on how to structure the credit relationship.
Exhibits competency at independently reaching conclusions and forms clear view of credit structure and business risk to Bank. 
Good understanding of industry nuances applicable to the credits contained within group’s portfolio. 
General knowledge of loan and related legal documents. 
Strong communication skills; and ability to influences others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions.
Bachelor's Degree in business administration, finance, accounting and/or economics preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
383037]]> Sun, 22 Jan 2012 14:00:00 GMT 2121033-Providence-Sales-and-Service
Responsible for training and development needs of assigned personnel.  Assists in developing and implementing Recovery department policies and procedures for efficient business processes.  Monitor and manage daily account volumes and work flows to insure effective turnaround times and maximum customer experience.  Ability to understand and manage human resource issues.



Provide one on one coaching and feedback opportunities to staff through pre-scheduled meetings.  Along with monitors team members’ job performance utilizing a variety of techniques (silent call monitoring, side-by-side observances)

Prepare and conduct performance reviews on a regular basis including career path development.

Monitor loan deficiency balance recovery and DDA recovery processes to insure internal process efficiency, effectiveness and quality.

Manage the department in support of annual loan charge-off recovery projections (currently $15MM+), and/or annual DDA recovery projections ($24MM) and maintain expenses within assigned budget tolerances (currently $1MM). Utilize operational reporting to monitor and manage daily work flows and account volumes including maintaining proper coverage of critical job functions.

Manage to all assigned operational goals

Insure all escalated customer issues are resolved within policy guidelines.

Participate in the preparation and presentation of departmental reports and metrics to internal business areas including senior management along with monthly staff meetings.

Conduct interviews for job candidates.

Assist with developing and executing strategies to meet or exceed departmental goals.


Qualifications

High School or equivalent (GED) required.

Bachelor Degree preferred, or 3 years people management experience in lieu of Degree.

Minimum 3 years Collections or Recovery/Call center experience receiving inbound and placing outbound collection calls via an automated dialer, payment negotiation and account resolution.


 
People management and leadership skills.
Knowledge of consumer and commercial banking requirements including Federal/State laws (e.g. Fair Debt Collection Act, Privacy Act, Fair Lending).
Basic understanding of bankruptcy, litigation, internal collection and agency collection strategies.
Excellent oral communications; counseling and persuasion skills.
Math aptitude.
Excellent organization skills.
Make independent decisions and exercise sound judgement.
Organized work habits.
Ability to perform in a production environment and meet monthly operational metric goals.
Excellent analytical skills.
Proficient computer skills.
Ability to motivate in a competitive, repetitive and stressful environment.
 

Hours and Work Schedule

Hours per Week:   30


Work Schedule:    Monday 5-9 / Tuesday 8:30-1:30 and 5-9 / Wednesday 5-9 / Thursday 8:30-1:30 and 5-9 / Saturday 8-12.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382956]]> Sun, 22 Jan 2012 14:00:00 GMT 2117955-Providence-Risk-Management-and-Compliance
Arranges repayment of defaulted loans, seeking to maximize recovery of principal and interest.  Responsible for large complex defaulted loans.
 

Qualifications

High school degree or equivalent


1 year of experience
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-4:45PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

383046]]> Sun, 22 Jan 2012 14:00:00 GMT 2117958-Providence-Product-Support
Responsible for managing the daily operations of the Teller staff in a Tier I branch.  Ensures compliance with bank policies and procedures. Under guidance of Branch Manager administers oral and written corrective actions as necessary, develops and delivers performance evaluations, plans and administers salary actions. Conducts regular staff meetings. Monitors Teller difference records. Maintains attendance records and vacation schedules. Manages Teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Meets teller sales referral goals and actively participates in sales promotions. May perform daily Teller functions part of the time. Position reports to Branch Manager or Assistant Branch Manager.
 

Qualifications

High School degree or equivalent required


At least 2 years teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment


Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Scheudle, Mandatory Weekends
Location: Warwick Greenwich S&S- RI IS SOUTH 
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382932]]> Mon, 16 Jan 2012 14:00:00 GMT 2102117-Providence-Citizens-Teller
As a successful member of our Student Loan Underwriting team it will be critical to underwrite complete private student loans including automated and manual portfolio, with strict attention to Reg B, ECOA, and FCRA.


Ensure material information captured in the automated underwriting system is accurate at time of review.


Demonstrate sound judgment in the analysis of required documentation while mitigating organization risk through appropriate decision making.


Meet or exceed productivity levels established by Management and credit quality standards set forth by RBS.


Respond timely to quality control and audit reviews when requested. Provide superior customer service to both internal and external customers.


Ensure Quality Assurance process is in place and adhered to prior to loan disbursement.


Assist the Group Team Lead when necessary.

Qualifications

 Bachelor's degree preferred or equivalent coursework and/or training in underwriting.


Minimum of 5 or more years underwriting required, student loan experience preferred 


Automated Underwriting System experience required


Self-directed with excellent time management skills


Demonstrated ability to analyze and evaluate complex income documentation


Ability to work in a face paced environment


Exceptional written and verbal communication skills


Advanced proficiency in Word and Excel

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382890]]> Thu, 12 Jan 2012 14:00:00 GMT 2092344-Providence-Sales-and-Service
This position supports the Loan Accounting area within Group Regional Services.  This role is responsible for leading, co-coordinating, project managing, supporting and planning across the Loan Accounting area.  Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions.  This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team. 

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness.  May be responsible for identifying key metrics and reporting.  Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management.  Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed. 

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development.  Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding. 

Accountable for development and delivery of a comprehensive regional Your Feedback action plan, making recommendations in regards to targets and achievement of targets.   Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.  Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations.  May also be responsible for planning events and logistics for large scale meetings.  Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed.  Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members 

Team Development: create, plan and implement activities that will support the development of team members.


Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Conducts performance reviews and acts upon development needs where appropriate.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Strong knowledge of MS Excel and MS Access


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Accounting or Finance Experience is strongly preferred along with project management certification. 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382747]]> Sun, 08 Jan 2012 14:00:00 GMT 2083376-Providence-Corporate
Primary responsibility is to manage the Basel Qualification Committee.  The Basel II Qualification Committee serves as a program central resource and decision making body for primary support and interaction for Basel II expertise under the US Basel II Final Rule.  The committee oversees that qualification requirements of the regulations are met during the project to support a transition to a Basel II environment.  The committee’s responsibilities are to:


• Manage Basel II rule interpretation


• Provide Basel II subject matter expertise advisory support for multiple parallel projects for the enterprise


• Provide constructive challenge to PIB, workstream, project and program deliverables


• Manage the process of mapping workstreams, project and program deliverables to closing CFG Basel II compliance gaps and establishing and/or enhancing BAU processes.


• Oversee compliance of workstream and functional team’s deliverables measured against regulatory requirements and recommend corrective actions as needed


• Analyze new product and portfolio impacts


• Liaison with regulators for Basel II implementation


• Facilitate workstream requirements to support the regulatory examination agenda


• Provide Basel III and Dodd-Frank Act rule interpretation and compliance challenge relative to new and existing capital adequacy requirements and expectations.


• Work with subject matter experts from other large scale enterprise initiative to ensure qualification requirements are achieved.


Provides Basel II expertise to ensure multiple business level projects are planned, organized, controlled and delivered within the Basel Program working directly with project stakeholders as a representative of Program Management Office. Basel II Program efforts have a larger scale and impact than most individual project efforts. These efforts involve management of several parallel projects, multiple subject matter experts, managers and key stakeholders.  The outcome(s) of the program effort have a significant impact upon business economics and success of the business strategic plan.  These efforts may also consume significant amounts of funding.

Responsible for ensuring delivery of timely reports on qualification status and representing program interests at relevant Steering groups, PIBs and PCCs.  

Will be required to lead cross-functional team efforts to ensure compliance with regulatory expectations and program objectives. 

Will have extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens.

Ensure effective team identification of and act as escalation point for program risks, issues, assumptions and dependencies within the program, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of business sponsors. Manage program resources, including coaching and training & development.  Create, foster and instill a climate of adding value in delivering programs by striving for excellence and contributing to the overall development of the Basel program.

May be responsible for formal performance review process of program staff in particular, development and talent management. May be responsible for staff identification and hiring process. Coach and develop staff as needed. Review and follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors.  Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).  Ensure policies for the performance management of individuals are implemented across all teams.

Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Required to champion strong customer service attitudes and values. 


Develop and maintain effective working relationships with key stakeholders across the business so that these contribute both to the effective operation of the Basel program as well as the development of the unit business plan.

Proactively identify opportunities for change which will add value to the achievement of the program objectives and enhance the stakeholder experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.
 

Qualifications

Strong knowledge of Basel II regulations and practical implementation


Previous work experience on a qualification team is preferred


Ability to assume senior program manager role as necessary


There may be a requirement for local travel


Proven experience with large programs end-to-end delivery to time, cost and quality


Well rounded knowledge of banking products and terminology


Ability to adapt to changing priorities


Strong problem solving and analytical capabilities


Strong written and oral communication skills are required


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Organizational awareness required


Bachelor Degree required


15 years general business experience required, 10 years experience in Finance
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
377496]]> Fri, 06 Jan 2012 14:00:00 GMT 1594734-Providence-Corporate
The main purpose of the role is the capture, storage, and distribution of management information in support of all products and distribution channels in the Consumer Bank.  Lead transformational reengineering effort on behalf of the Consumer Bank integrating multiple existing data sources into a new single source of data in partnership with the Enterprise Data Initiative. Develops and establishes production reports to support the business lines and executives within the timeframes defined by the service level agreement.  Overall responsible for data accuracy and data quality. In addition responsible for information security of certain third party data vendors. Provide overall data governance business leadership to supporting Technology Division resources on behalf of the division.
 

Qualifications

Bachelor Degree required/Masters Degree preferred. 

Must have 15 years of experience in Financial Services Industry/Management Information and Analysis.

Detailed understanding of the Consumer Banking Division

Extensive experience of stakeholder management at Executive level.

Proven ability to manage and deliver through large teams.

Strong people management skills and ability to operate with credibility at the Executive level.

Strategic vision and organization/marketplace awareness

Commitment to development and career advancement of diverse workforce

Proven ability to lead, manage, and influence teams to achieve objectives.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382492]]> Wed, 04 Jan 2012 14:00:00 GMT 2076486-Providence-Product-Support
The incumbent will be working in the Mortgage loan accounting department.  The Senior Staff Accountant position has experience performing complex reconciliation, research, control (quality and/or financial) and reporting functions and is a source of information for junior level accountants.   May ensure that all assigned account reconciliations are prepared by staff in a timely manner and are consistent with corporate policies. Coordinates workflow, ensures deadlines are met, and assists manager with departmental oversight.  May have staffing responsibilities.  May drive the month-end Close process and prepare complex financial and regulatory reporting.  Perform analytical or more technically difficult projects as assigned.  Coordinate and control input to automated financial systems, databases, or spreadsheets.  The incumbent is autonomous and performs their responsibilities within a wide scope of acceptable practices.
 

Qualifications

Mortgage accounting/Banking experience preferred
Excellent understanding of accounting principals (GAAP, FFIEC, FASB)


Excellent analytical skills


Excellent organizational skills and attention to detail


Excellent writing and verbal communication skills


Solid knowledge of MS Word


Solid knowledge of MS Excel


Solid knowledge of bank applications such as CMOD, Webview, Oracle Checkfree, EPOST, Essbase


Strong mainframe application knowledge


Proven ability to multitask


Proven ability to perform in deadline driven environment


Ability to drive change, process improvements


Bachelor Degree Required, Finance/Accounting


7 + years, Accounting, Reconciliation, Control, Reporting experience, accounting and or equivalent experience a must, Operations and product experience a plus, Supervisory experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382555]]> Wed, 04 Jan 2012 14:00:00 GMT 2076485-Providence-Accounting
The Business Credit Services (BCS) Portfolio Manager II position is responsible for effective credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, on-going portfolio maintenance activities, and as needed client support of pooled or individual portfolio. 
The Portfolio Manager II position will have CFG delegated single signature Credit officer lending authority up to $1.5 Million. 
The Portfolio Manager II is responsible for ensuring overall portfolio performance and asset quality remains strong and is able to independently address and develop strategies and actions to resolve issues that could increase risk and/or create loss for the Bank.  
The Portfolio Manager II will independently interact with Senior Management, Sales Team, Credit Products Officer, Credit Officer and/or MAD / GRG, in order to discuss and resolve risk related issues.  Portfolio Manager II independently reviews financials, makes recommendations and/or approves for annual review/renewal and/or modifications within delegated lending authority.
The Portfolio Manager II will perform the functions of the position with only periodic oversight and is expected to perform with general supervisory intervention.
 

Qualifications

3-5 years of experience and exhibited competency in various aspects of commercial lending /portfolio management including financial analysis and credit structuring, understanding and applying credit policy, and credit monitoring and risk administration practices.  Expected to have some level of credit and documentation experience.  Must be skilled in proposing and negotiating and approving credit and covenant  structures.
Must demonstrate practical and conceptual knowledge of credit and risk analysis.   Equivalent work experience may be considered as an alternative to formal degree program completion.
COMPETENCY AREAS:
General knowledge in financial modeling and able to structure credit in modeling environment.  Able to assist RMs on how to structure the credit relationship.
Exhibits competency at independently reaching conclusions and forms clear view of credit structure and business risk to Bank. 
Good understanding of industry nuances applicable to the credits contained within group’s portfolio. 
General knowledge of loan and related legal documents. 
Strong communication skills; and ability to influences others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions.
Bachelor's Degree in business administration, finance, accounting and/or economics preferred.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382651]]> Mon, 02 Jan 2012 14:00:00 GMT 2070949-Providence-Sales-and-Service
The Ops Associate II performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards.  May provide monitoring and oversight of production and workflow of the group.  Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. 

Will perform repetitive daily production activities and processes related clerical work.  Researches routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements.  May assume additional responsibilities as requested by management.  May include reporting responsibilities which may entail creating, monitoring and analyzing.  Provides training and/or feedback for new and existing staff members. 

Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. May require multi-tasking and cross training within the department. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment.  May assume department administrative duties as required.  May interface with other departments on projects or initiatives. Requires multi-tasking and ability to provide backup support in all aspects to staff.
 

Qualifications

Strong problem solving skills and analytical skills


Basic math skills


Solid compliance/regulatory environment knowledge/skills


Ability to multi-task and sound organizational skills


Solid ability to communicate effectively verbally and written


Excellent customer service skills


Strong product  knowledge


Basic mainframe experience


Good knowledge of MS Word


Good knowledge of MS Excel & Outlook


Solid knowledge of department computer applications and systems.


Strong PC skills.


High School or Equivalent required, Associate Degree preferred


2 – 3 years Operations experience,  Experience working in an operations environment preferably financial institution.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:30AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382332]]> Thu, 15 Dec 2011 14:00:00 GMT 2037046-Providence-Operations
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues.  Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.  This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). 

This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members.  Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders.  Utilize department specific system applications.
 

Qualifications

Excellent organization skills


Excellent ability to multi-task


Excellent customer service skills


Advanced MS Excel


Strong knowledge of department computer applications and systems


Excellent time management skills


Excellent written and verbal skills


Excellent interpersonal skills


Advanced analytical skills


Solid interpersonal skills


Capacity to work independently


Associate Degree required, Bachelors Degree preferred


Professional experience in analysis or equivalent, financial services industry or business line experience.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382343]]> Thu, 15 Dec 2011 14:00:00 GMT 2037032-Providence-Operations
The Quality Assurance Advocate I impacts Problem Debt Management colleagues in such a way that the coaching and feedback that is provided is then utilized by management to develop colleagues in a manner that engages the colleague, ensures compliance to bank and departmental standards, and ensures a level of consistency to both internal and external customers. 



Monitor and evaluate Problem Debt Management colleagues utilizing the Verint Quality Monitoring system and accessing the appropriate Quality Assurance/Coaching and Development form

Complete self check of all evaluations within the current month

Monitor and/or evaluate contacts of the following type: inbound and outbound customer contacts.  


Qualifications

 



Knowledge of collections policies and procedures

Strong working knowledge of Microsoft Office suite

Experience using the Verint Quality Monitoring product

Must possess active listening skills

Superior communication skills, especially written

Able to provide objective, constructive feedback to colleagues

Ability to multi-task in a dynamic, fast paced environment

Ability to work both independently and as part of a team

The Quality Assurance Advocate I will possess 3 or more years of collections related experience

The Quality Assurance Advocate I will possess a minimum of 1 year of experience in a call center environment


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382280]]> Tue, 13 Dec 2011 14:00:00 GMT 2034323-Providence-Product-Support
**This is a combined role. 50% of the work week performing Vendor Liaison duties, 50% of the work week receiving inbound calls and placing outbound calls/direct collection efforts on charged off SBO/Non SBO Mortgage products.
The liaison responsibilities of this position is to effectively provide support to external collection agencies on all aspects of collections including settlement authorization and document research requests. This position also encompasses industry standard batch liquidation reports and scorecard creation and interpretation, as well as onsite audits and performance review presentations.
 

Qualifications

3+ years experience in negotiating payment arrangements, handling inbound and making outgoing collection calls on charged off products.
1+ year experience in analyzing and communicating performance metrics and results to a third party collection agency, as well as balancing financial remits.
 Intermediate knowledge of Microsoft Office applications, specifically Excel
Strong written and Oral communication skills 
 

Hours and Work Schedule

Hours per week:  40
Weekly Schedule:  Monday - Friday, 8:00am-4:45pm
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381801]]> Sun, 04 Dec 2011 14:00:00 GMT 2006900-Providence-Product-Support
 The Sr. Risk Manager is responsible for providing executive leadership to the Consumer Banking Distribution Group business executive and senior management in the implementation, coordination and oversight of an effective risk management framework and related initiatives. This includes ensuring the risk management framework, processes and practices executed within the relevant business unit comply with RBS Group Policy and US Regulatory requirements and expectations. The Sr. Risk Manager is also responsible for overseeing and administering on behalf of the relevant business unit the corporate compliance program established by CFG Regulatory Risk and Compliance. The Sr. Risk Manager ensures that all risks relevant to the business unit, whether regulatory or operational in nature, are appropriately identified, assessed, mitigated, monitored and reported by the business unit.
 

Qualifications

Bachelor Degree - Required.

Master Degree - Preferred.

Certification or Licensure - Preferred.

Financial Services industry 10-15 years of experience.

Risk, Audit or Operations experience with at least 5 years in a significant leadership role with a proven ability to engage with Executive Management.

Skills:

-Leadership skills to provide authoritative guidance to management and staff within the organization.
-Strategic vision and organization/marketplace awareness.
-Ability to effectively communicate within all levels of the organization.
-Commitment to development and career advancement of diverse workforce.
-Strong knowledge of operational risk management principles and practices.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382044]]> Wed, 30 Nov 2011 14:00:00 GMT 1997506-Providence-Corporate
 The position is responsible for maximizing market share with rural dealers in our footprint states, managing dealer relationships with our National or Mega Dealers that are outside our footprint, and assisting with dealer relations in open territories.  This person will be responsible for managing all incoming dealer calls within his/her territory, meeting expected outbound call levels, signing and activating new dealer business in rural counties, and growing business in out of footprint states.  Works closely with Sales Management and Field Auto Sales Reps. in developing sales strategies and establishing best practices.  Provides detailed Market Summary reports that give insight to market/industry trends, competitor programs, and product opportunities and challenges.  Strong emphasis on customer service and superior communication.
 

Qualifications

  Relationship management skills including negotiation, complaint resolution and communication.  Must be knowledgeable with indirect selling / relationship mgmt techniques. This individual needs strong computer skills, must be able to create Excel and Word documents.  Strong communication skills both verbal and written are required. Sales experience is needed with a preference in the Auto Financial industry.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382003]]> Mon, 28 Nov 2011 14:00:00 GMT 1992082-Providence-Corporate
The Technology Lead provides software engineering expertise and oversight of the implementation of and enhancement to distributed information systems supporting the Consumer Finance business unit.   Responsibilities include:

Lead the micro-design, development and configuration efforts for assorted programs including the implementation of new platforms and their associated interfaces and data stores. 

Design, develop, and implement in accordance with internal and industry best practices through a process of review and approval of functional specifications, system design documents, code reviews and test documentation. 

Maintain ongoing technical expertise related to our Consumer Finance Business  platforms. Provide thorough and accurate responses to technical inquiries from business owners, colleagues, IT auditors and examiners.

Define deliverables for internal and contract development resources. Oversee the quality, scope and timeline of SDLC activities. Mentor junior team members.
 

Qualifications

The Technology Lead will have the following qualifications:

8+ years of application design and/or development experience with a minimum of 3 years in a Technical Lead, Lead Developer or Solution Architect role.

Demonstrated in-depth understanding of all components in a typical distributed application.

Distributed application development experience on a .Net platform including web services and XML.

Experience leveraging SQL Server or ORACLE database technologies in a high transaction volume environment.

Working knowledge of UNIX and Windows Server 2008 operating systems as related to application security and basic troubleshooting.

Experience developing management reports on a commercial reporting platform such as SSRS, Crystal Reports, Jasper reports or Oracle BI.

Familiarity with basic networking concepts including IP configuration, firewalls, routing etc.

Able to prioritize and drive individual and team efforts in a fast-paced environment.

Must be able to confidently and clearly communicate with and present to technical and business colleagues.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
379683]]> Mon, 28 Nov 2011 14:00:00 GMT 1724478-Providence-Information-Technology
Engage current and potential customers to gain an understanding of their unique banking needs.

Set prospect meetings at initial contact or through proactive follow-up.

Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.

Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.

Achieve personal sales goals and actively participate in branch sales and marketing activities.

Exercise strong decision making abilities and problem solving skills.

Embody our customer commitments to accountability, community, innovation and accessibility.

Hours may include weekends, and evening hours as needed.

Display leadership qualities in sales and service.  Be a resource to peers in helping them improve their skills.


Qualifications

High School degree or equivalent required


2 years sales and service experience


General knowledge of teller operations helpful


Must successfully complete banker assessment


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS

Hours and Work Schedule

Hours per Week:   30


Work Schedule:   Flex Schedule, Mandatory Weekends 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381817]]> Mon, 21 Nov 2011 14:00:00 GMT 1982353-Providence-Citizens-Banker
Responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams OR manage large projects on own.  Likely to be working direct for project sponsor or for Program Manager with limited supervision.


Ensure the sponsor's business requirements have been clearly defined and documented


Define the scope of the project, own and manage project goals, risks, issues and resources


Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer


May be required to provide input to business strategy and prioritization of Program Portfolio.  Manage research to determine and quantify options solutions to meet strategic fit


Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor


Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor


Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed


May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project


Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance


Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program


Progress business developments in partnership with key stakeholders


Establish and build relationships across RBS Group to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle


Deputize for Program Manager as required


Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process.


Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Responsible for formal performance review process of project staff


Ensuring the project deliverables are capable of achieving the benefits defined in the business case


Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of RBS Citizens
 

Qualifications

Bachelors level degree required


2-3 years previous experience as a Sr. Project Manager advantage


4-6 years previous experience as Project Manager advantage


7-10 years previous Project Environment advantage


4-6  years previous Citizens Business Services advantage


In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process


Familiarity with process modeling, workshop facilitation and business analysis


Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures


Knowledge of banking products and terminology


Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word


Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential


Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management


Flexibility to work on a variety of projects and teams within Business Change Management


Ability to assume senior project manager role as necessary


There may be a requirement for travel within the US


Self thinker able to work through issues and escalate only when appropriate


Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition


Proven track record of end to end delivery to time, cost and quality


Flexibility to work on technology, change and business process projects


Organizational awareness required


Maximize the customer experience and minimize risk and cost of change


Proven track record of end-to-end delivery to time, cost and quality
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
378758]]> Sun, 20 Nov 2011 14:00:00 GMT 1697484-Providence-Administration
Actively markets bank products to customers and potential customers. Schedules prospect appointments either through initial contact or by follow-up phone calls. Cross-sells bank products to enhance existing customer relationships. Closes sale by engaging prospect in a banking relationship. Refers customer to other bank resources as appropriate for additional sales and service issues. Reports to Assistant Branch Manager.
 
 

Qualifications

High School degree or equivalent required


1 year sales and service experience


General knowledge of teller operations helpful


Must successfully complete banker assessment


Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.
 
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Schedule, Mandatory Weekends 
 

How to Apply

Please note:  To be considered for a Banker position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 
https://st5.ercdataplus.com/cit6ins/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

381597]]> Sun, 13 Nov 2011 14:00:00 GMT 1966416-Providence-Citizens-Banker
The incumbent will be working in the Consumer Loan Accounting department within the Consumer Finance Operations area of Business Services. Consumer Finance Operations supports the products of mortgages, consumer loans and credit cards. The department’s primary functions are to ensure the accuracy and timeliness of financial information generated during the completion of general ledger accounting entries, reconciliations, management and regulatory reporting and production support. The department partners with other departments such as Corporate Accounting and Finance, Consumer Finance and other areas within Business Services.

The Accounting Manager III is responsible for the oversight of the pledging process, quality control function and various financial reporting. The incumbent sets priorities, monitors activities and ensures that the team has proper controls. Ensures adherence to Corporate Accounting standards builds strong partnerships with key stakeholders and participates in various project teams.

This position provides internal accounting control oversight over general ledger and financial reporting functions.  Ensure financial integrity of products and processes supported.  May ensure that all assigned account reconciliations are prepared by staff in a timely manner and are consistent with corporate policies.  Coordinate and control input to automated financial systems, databases or spreadsheets. Oversee complex or unusual transactions and propose corrections if necessary.   

May manage closing period process to ensure all material adjustments are recorded properly and consistently according to accounting principals and corporate policies.  Serve as primary contact for department initiatives.  Manage, direct and train more junior team members.   Coordinate and/or prepare complex financial and regulatory reporting.  Will lead special projects impacting the department.

Leadership Accountabilities: Business Management & Planning: Implement and deliver of business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement.  To facilitate change through projects.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution.  To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate.

Stakeholder Management: Develop and maintain effective working relationships.  Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience.  Be flexible to react and/or implement change initiatives. 

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Identify hiring needs and make hiring decisions.  Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals’ performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
 

Qualifications

Excellent understanding of accounting principals (GAAP, FFIEC, FASB)


Excellent analytical skills


Excellent organizational skills and attention to detail


Excellent writing and verbal communication skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel


Ability to influence


Proven ability to manage in deadline driven environment


Proven change leadership


Project management skills


Bachelor Degree required, Master’s Degree preferred, Professional certification (CPA) preferred


8 + years Accounting, Reconciliation, Control, Reporting, Financial institution, managing a team, project management, bank accounting, Operations and product experience a plus
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
381031]]> Wed, 12 Oct 2011 16:00:00 GMT 1855932-Providence-Accounting