http://cfgcareers.com/warwick-jobs en
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Business Support group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to reduce expenses. Will be a key contributor to the annual budget process; responsible for building staffing and expense models. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development.
Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.
Understand project/reporting specifications
Pull and manipulate data for use in monitoring and decision making
Build models to support annual budgeting
Learn and utilize financial reporting software
Build required reports and views for senior management
Collaborate with business partners to identify budget needs
Perform other projects to support the Business Support Division

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Business or Quantitative field (i.e. Engineering, Mathematics, Finance, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Professional Work Experience

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386769]]> Mon, 21 May 2012 16:00:00 GMT 2452773-Providence-Administration
As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Summer Intern will be a member of the Debt Management, Mortgage & Fraud Operations Group. The intern will work on a variety of projects with the Strategy & Analytics group. Work will include responding to audit and investor data requests, process improvement projects, identifying and evaluating opportunities to improve collections and recoveries performance on several consumer loan portfolios. Position requires the ability to prioritize and work independently and provides a great opportunity for professional development. Candidate must be able to work efficiently in a high volume, fast paced, deadline oriented environment.

• Understand project/reporting specifications


• Develop and automate standard and ad hoc reporting


• Pull and manipulate data for use in monitoring and decision making


• Document procedures for creating reports


• Support Operations as needed

Qualifications

Rising senior undergraduate or graduate student pursuing Bachelors or Masters Degree in Quantitative field (i.e. Engineering, Mathematics, Business, Economics, Statistics etc.) with a minimum GPA of 3.0

Preferred Qualifications:


1-2 Years Experience in Microsoft Office


1 Year Experience in SAS, SQL

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386768]]> Mon, 21 May 2012 16:00:00 GMT 2452760-Providence-Administration
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.

This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May interface with vendors. May manage small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyzing and solving operational issues. Manage projects and business objectives.

Qualifications

Solid organization skills


Strong ability to multi-task


Solid time management skills


Basic knowledge of department computer applications, systems and business process


Strong written and verbal communication


Proficiency in PC skills


Analytical skills and detail oriented


Intermediate to Advanced MS Excel


Intermediate to Advanced MS Word


Intermediate to Advanced MS PowerPoint


4 +years Financial services industry or business line experience preferred, professional experience in analysis and operations.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386629]]> Thu, 17 May 2012 16:00:00 GMT 2441261-Providence-Corporate
The Manager of Loan Servicing manages a segment of a division which encompasses several large or more risk intense departments. This individual is responsible for a large or complex section of the company’s operations. Conducts problem solving and projects of moderate complexity with little or no direction. May manage employees across multiple sites. Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Develops, recommends, and implements departmental policies and procedures. Ensures staff compliance with these and other banking policies. Creates and maintains a customer focused, risk-averse operating model for areas of responsibility. May have budgetary control as a key accountability. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Function/Deliverables:


Manages a segment of a division which encompasses several large or more risk intense departments.

Responsible for a large or complex section of the company's operations.

Conducts problem solving and projects of moderate complexity with little or no direction.

Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Ensures staff compliance with these and other banking policies.

Creates and maintains a customer focused, risk-averse operating model for areas of responsibility.

Budgetary control as key accountability.

Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.
Leadership Accountabilities:


Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

Ability to make sound decisions and implement actions


Superior customer service orientation, advanced analytical and proficient product knowledge.


Superior ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


Solid knowledge MS Excel


Solid knowledge PowerPoint/Visio


Solid knowledge of MS Word


Superior time management skills


Superior written and verbal skills


Strong organization skills


Strong project management skills


Strong PC Skills


Proven experience of successfully delivering services through leading people


Knowledge of basic project management methodology


Working knowledge of process improvement techniques and methods


Wider business knowledge of all other functions within the division.


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility.


Excellent problem solving skills


Bachelor Degree required, Master’s Degree preferred


8 + years Financial services/operations environment, 8+ years of leadership/managing people.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386488]]> Wed, 16 May 2012 16:00:00 GMT 2439933-Providence-Operations
This Quality & Change Manager within Lending Operations is responsible for leading, co-coordinating, project managing, supporting and planning across a number of functions. Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions. This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team.

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness. May be responsible for identifying key metrics and reporting. Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management. Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed.

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development. Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding.

Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.
Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations. May also be responsible for planning events and logistics for large scale meetings. Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: create, plan and implement activities that will support the development of team members.
Performance Management:



Ensure team meets agreed service levels

Coach and develop staff

Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Working knowledge MS Excel


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure - CPA or CFA a plus

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386480]]> Wed, 16 May 2012 16:00:00 GMT 2439936-Providence-Management
Provide world-class service to both internal and external bank customers in an incoming call center environment. Must demonstrate advanced problem solving skills, customer complaint management and the ability to utilize all resources available to resolve all Dealer and Customer issues as they arise. Must develop and maintain a strong working knowledge and understanding of all aspects of the Indirect Lending process. Primary responsibilities will include, but are not limited to; receiving inbound calls to answer all questions and address all concerns as they relate to the Indirect Lending process, provide on the job training to new employees within the department. Will resolve issues and complaints relating to contract funding, missing automobile titles, processing loan payoffs, and customer statements. Will also be responsible to refer all issues handled outside of the Dealer Servicing group to the appropriate department for resolution. Work with Dealer personnel, Sales Representatives and Customers in order to achieve a high level of customer satisfaction by ensuring the Indirect Lending process is completed as quickly and efficiently as possible. Must adhere to established problem resolution processes in order to ensure satisfactory resolution will be achieved while adhering to all bank policies and guidelines following procedures put forth in the RBS Complaint Management Program using the Customer Care Database. Agents will offer assistance and guidance to the Dealers and Sales Representatives so that they achieve a greater understanding of all aspects associated with the Indirect Lending process as well as all policies and procedures. Agents will also be required to assist other areas within the Automobile Finance department as needed.
Assure support all groups of the operations processes during peak times.

Qualifications

High school graduate or equivalent.

Must be able to work in a fast paced, high stress environment.

5 years of customer service experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Tuesday - Saturday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386542]]> Mon, 14 May 2012 16:00:00 GMT 2433728-Providence-Cash-Management-and-International
RBS Citizens Financial Group, Inc. (RBS CFG) seeks a Risk Manager, Consumer Loss Forecasting for its Warwick, RI location.
Duties: Apply advanced knowledge and skills in mathematics, statistics, finance, and quantitative analysis to manage portfolio analytics, variance analysis, and loss forecasting for credit portfolio in the retail sector. Use data sampling techniques and advanced statistical analysis tools such as SAS, SQL, Java, C++, VBA, UNIX and MATLAB to extract, organize, interpret, and summarize statistical data, develop credit loss forecasts, and create predictive loss models to identify relationships in data and forecast market trends. Utilizing industry benchmark information and statistical methods, analyze current market conditions and key economic indicators in order to identify areas of potential risk and opportunity for portfolio clients. Lead the development and implementation of innovative quantitative forecasting methodologies and mathematical models to perform critical credit loss forecasting analysis. Communicate key trend and portfolio indices to senior risk leaders and business line management, and assist in developing and instituting collections strategies, credit and fiscal policies, and regulation compliance policies with risk management sector. Mentor junior analysts.

Qualifications

Must have a Master’s degree in Business Administration, Economics, Finance, Statistics or related quantitative field and six (6) months of experience in the position offered or as a Quantitative/Statistical Analyst or related. Full term of experience must involve use of advanced statistical analysis tools including SAS, SQL, Java, C++, VBA, UNIX, and MATLAB to extract data, develop forecasts, and create predictive models; data analysis based on industry benchmark information using advanced quantitative techniques; and development of policies for data management, reporting, and accuracy in accordance with regulatory compliance standards; and performance of economic analysis to determine potential business risks and quantify profitability/losses.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

How to Apply

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385623]]> Thu, 10 May 2012 16:00:00 GMT 2424930-Providence-Corporate
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information.
Adhere to system documentation, policies and procedures to ensure accurate internal and external reporting.
Review account status, advise customer of current status, and request additional information as needed.
Ability to negotiate payments on accounts within early and mid-level stages of delinquency
Insure operational goals are met as set by department standards.
Achieve a quality score as set by department standards.
Adheres to provided schedule
Determine account status based on system of record

Qualifications

High School Diploma or Equivalency


6 months Collections Experience
Excellent oral communications; counseling and persuasion skills
Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday -Thursday 6:00PM-9:00PM Saturday 8:00AM-12:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386023]]> Wed, 09 May 2012 16:00:00 GMT 2425061-Providence-Product-Support
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems


Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.


Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc).


Meet department productivity and quality standards within department turn-time standards.


The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications. The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent


Minimum of 1 year mortgage processing experience


Ability to handle high volume work in a fast-paced environment


Self-starter and comfortable functioning as a team player


Goal oriented and successful at meeting deadlines


Excellent written/oral communication and interpersonal skills


Outstanding organizational skills and strong attention to detail

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:15AM-5:00PM
Overtime as required

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386361]]> Wed, 09 May 2012 16:00:00 GMT 2424858-Providence-Corporate
Arranges repayment of defaulted account, seeking to maximize recovery of principal and fees. Responsible for complex defaulted accounts.

Qualifications

High school degree or equivalent


1 year of experience

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday-Thursday 5:00PM-9:00PM and Saturday 9AM-1PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386376]]> Tue, 08 May 2012 16:00:00 GMT 2424859-Providence-Product-Support
The BCS Commercial Loan Closing Team Leader manages a staff within the BCS Operations department supporting the Branch, Business Banking, and Commercial Enterprise Banking market segments. Team provides loan closing support to Relationship Managers for commercial credit transactions. Support includes ordering and reviewing appraisals, environmental reports, title work and commercial loan documentation.
Primary responsibilities:
Ensures that the team is meeting productivity standards and service level agreements.
Performs all necessary human resource management activities, including but not limited to the hiring, training, and evaluating of colleagues. Ensures the continued development of team members by providing feedback, coaching, mentoring, and training.
Provides support to the Group Operations Manager by ensuring audit readiness through consistent application of policies and procedures. Responsible for fully documenting and updating processes.
Supports strategic objectives to effectively meet goals and ensure timely implementation of critical initiatives.

Qualifications

A Bachelor’s degree is required or 10 years of relevant business experience.
A minimum of 5 years in Banking and/or Financial Services General understanding of commercial lending, including products, processing, credit analysis, regulatory requirements, and documentation.
Incumbent should have served in a senior role and be experienced with peer coaching and mentoring.
Knowledgeable of commercial credit origination and management.
Understanding of processing, credit analysis and commercial loan documentation.
Understanding of traditional commercial credit product offerings including SBA and real estate secured credit.
Knowledge of federal and state laws and regulations pertaining to business credit, ranging from small businesses (<$1MM in revenues) to mid market customers.
Familiarity with financial statement spreading, covenant testing, and use of the FaCT system are pluses.
Excellent verbal and written communication skills with the ability to effectively communicate with all levels of the organization.
Must be experienced with MS Word, Excel, Outlook. PowerPoint, Access, & Visio are preferred.
Experience with all aspects of managing colleagues, including demonstrated experience mentoring, training, & developing colleagues.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386324]]> Mon, 07 May 2012 16:00:00 GMT 2424884-Providence-Product-Support
Responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to resolve and clear due diligence items including environmental reports, appraisals, flood determinations, lien positions and title work thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closings for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations. Understanding of regulatory requirements and credit policy.
1-2 years prior related customer service.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.

Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision.
Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well as commercial regulatory requirements.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386358]]> Mon, 07 May 2012 16:00:00 GMT 2424857-Providence-Product-Support
The Business Credit Services Loan Closer is responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to obtain, review, and resolve and clear due diligence itmes including environmental reports, appraisals, flood determinations, lien searches, and titlework, thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closing process for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations.
1-2 years prior related customer service.
Understanding of regulatory requirements and credit policy.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.
Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision. Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well s commercial regulatory requirements.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386296]]> Sun, 06 May 2012 16:00:00 GMT 2415399-Providence-Product-Support
Coordinates and oversees scheduling and workflow of Teller staff. Ensures staff compliance with bank policies and procedures. May train and coach Teller staff as needed. Ensures appropriate branch cash supply, orders currency, prepares currency shipments, verifies money shipped to the branch. Opens and closes vault daily, controls cash in vault, distributes daily cash to Tellers. Approves Teller transactions as appropriate. Supervises branch proof, teller recap, and reporting. Meets teller sales referral goals and actively participates in sales promotions. In addition, may perform daily Teller functions. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


At least 1 year  teller experience


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Flex Scheudle, Mandatory Weekends
Location: Warwick West S&S  
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 

 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386129]]> Wed, 02 May 2012 16:00:00 GMT 2425065-Providence-Retail
Reporting to the Manager of Back-office Support, this position is responsible for supporting the Group’s operations, tax, compliance, and analytic requirements.    Responsibilities will require close interaction with Citizens Bank personnel in the Business Services, IT, and Finance areas, as well as with the RBSAF Documentation, Credit, Pricing, and Asset Management functions. 
Technology & Operations: 



Support the definition and implementation of system enhancements as required; supply operational and systems expertise in support of new product initiatives. 

Assist with test scripts/case execution, system testing, regression and acceptance testing. 

Work upfront with Documentation and Credit personnel in regard to system and operational capabilities. 

Special Projects and Requests on an as-needed basis.

Tax and Regulatory Compliance:



Assist with RBSAF’s deferred tax reconciliations. 

Support RBSAF with operational and portfolio audits.

Analytic Support:



Serve as an analytical resource providing critical analysis of decision systems.

Ensure integrity of data being used in extracts, reports and ad hoc requests. 

 

Qualifications

Exceptional organizational skills with the ability to manage multiple competing priorities while consistently meeting deadlines. 

Appropriate operations management experience with a bank or commercial finance company. 

Bachelor’s degree (Master Preferred) in accounting or finance with appropriate financial accounting and equipment leasing experience. 

In depth experience with InfoLease lease accounting software. 

Strong interpersonal skills with a demonstrated ability to work independently. 

Solid understanding of operational risk analysis, and general internal/external operations and technology audit criteria. 

An “in-the-trenches” mindset, willing to immerse himself or herself in the organization, its mission and vision. 

A proactive, action-oriented approach to problem solving.  Strong P.C. skills including Microsoft Excel, Word, and PowerPoint. 

Knowledge of database application(s).

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Asset Finance, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385890]]> Tue, 01 May 2012 16:00:00 GMT 2406312-Providence-Finance-Accounting-﹠-Audit
Process and fund retail installment contracts from automobile dealers. 
Documentation review to ensure compliance.
Support RBS Citizens Credit and Sales Department with necessary steps in the processing/funding process.
Adhere to all Compliance policies, customer experience expectations and department policies and procedures.
Handle dealer phone calls; answer questions regarding Funding. 
Candidate will be required to learn all aspects of the Auto Finance Department and help as needed.  
 

Qualifications

High School Diploma

1 year customer service experience.

The individual will need to possess computer skills, knowledge of a 10 key calculator and data entry skills along with some phone experience.

Environment is very fast paced and team oriented.

There are daily goals and deadlines to be met.  

 
  

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Tuesday – Thursday 1:30 – 10:00; Friday & Saturday 11:30 – 8:00.
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386075]]> Mon, 30 Apr 2012 16:00:00 GMT 2395865-Providence-Corporate
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385798]]> Sun, 29 Apr 2012 16:00:00 GMT 2391910-Providence-Corporate
This individual is responsible to work with various technical and business groups, along with other team members as required to design, develop, build, enhance and support project delivery of Commercial Banking sales reporting and analytics. Improve sales reporting efficiencies and the utilization of the reporting through communication, enhancements and implementation of new and enhanced electronic analytic tools.
This individual will also need to understand the broad goals and challenges for the Commercial Banking businesses and use that understanding to influence the architecture of reporting along with other Commercial Banking Sales applications. They also will need to promote the internal usage and adoption of Commercial Banking business intelligence and analytics across the Commercial Banking organization.
Support ongoing enhancements and ongoing user support and management of business analytic information and tools. 
Develop, manage and deliver tools for application training 
Responsible for help to design reports according to department guidelines to support analysis and reporting metrics.

Develop and maintain key relationships so as to be the liaison between Commercial Banking Business users and Business Intelligence team.

Developing standards and reusable frameworks to support continued analytics and reporting.

Develop application administration and support documents and procedures.
Coordinate expert user group.
 

Qualifications

Bachelor's degree required, MBA or related degree preferred.


 
7-10 years relevant experience.
Must have a broad understanding of BI tool capabilities, solution architecture and design.


 
Experience in financial services sales reporting, analysis, and report design.


 
Ability to work independently and in teams.


 
Excellent written and oral communication skills with sound analytical and strategic thinking abilities.
MS Excel automation (Advanced Formulas/Macros)
Microsoft Excel, Word, Access, Outlook and PowerPoint.
Development experience in Sharepoint, Excel, Access, Relational databases 
Salesforce.com experience a plus
Team player, ability to work independently and on multiple fronts
Excellent organizational skills, adaptability to constantly changing environment
Excellent time management skills
Project Management, data mining along with the ability to trouble shoot and proactively research solutions
Experience with various forms of live and virtual training 
Experience supporting executive management and a diverse sales force  
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385753]]> Sun, 29 Apr 2012 16:00:00 GMT 2391915-Providence-Management
Responsibilities include the analysis, design, testing and implementation of application enhancements, or upgrades and production problems. Primarily working with the managers and supervisors of DMMFO Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of technology and systems management. This role provides technical support for complex system application(s), problem solving, and system documentation.

Works in conjunction with DMMFO manager/customers to define requirements for system enhancements and improvements. This role is relied upon by management to make independent decisions and exercise independent judgment to create solutions for complex problems or system changes. Provides expert advice to business lines for system changes.

Analyzes and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. May develop and maintain certain complex transactions to achieve customer satisfaction.

Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Manages multiple small to medium scale projects.


Acts as a liaison between DMMFO departments, product management, programmers and/or vendors to address system problems and enhancements. Analyzes and is relied upon to create and offer solutions to solve complex production problems related to the system(s).

Expert knowledge to independently develop and maintain certain complex transactions to achieve customer satisfaction. Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Manages multiple small to medium scale projects with little or no supervision. Represents the business as the subject matter expert and liaison between DMMFO departments, product management, programmers and/or vendors to address and provide solutions to system problems and enhancements. Is relied upon by the business to independently offer solutions based on system expertise.
 

Qualifications

Strong organization skills


Strong ability to multi-task


MS Access Data Base, MS Excel, MS Word and MS PowerPoint


Strong time management skills


Strong written and verbal skills


Strong interpersonal skills


Quantitative & qualitative reasoning skills


Project Management and Business Process Development skills


Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported


Solid knowledge of programming, systems analysis and testing principles


Knowledge of Avaya Predictive Dialing System preferred


Lead business process or business objective


Bachelor Degree required


6 + years of Collections Call Center Management or business line experience,  Project coordination experience, System / business process testing methodologies, professional experience in analysis, operations, systems.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Tuesday - Saturday 7:00AM - 4:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385914]]> Thu, 26 Apr 2012 16:00:00 GMT 2385712-Providence-Corporate
Prescreen and structure middle market or mid-large corporate lease and loan transactions, conduct independent credit due diligence, and analyze / underwrite transactions in a timely manner.  This includes all elements required to render a credit decision, including analysis of financial statements, management, industry, company, competitors and transaction structure.

Ensure underwritings are performed within the operational and regulatory guidelines established by CFG and other parties.  Adhere to credit policy and work closely with other RBSAF disciplines to ensure team oriented approach.  This includes legal, documentation, syndication, asset management, portfolio management and pricing. 

Perform other functions as may be required and partner with sales management to achieve goals while maintaining underwriting standards.

Complete annual and quarterly reviews of transactions as may be required and approve transactions or requests for changes, modifications, fundings, etc., within delegated authority.  

Actively work with external clients and internal resources, both within RBSAF and CFG / RBS; develop positive rapport with senior credit management and credit counterparts across RBS / CFG.

Some overnight travel may be required, including client visits.

 

Qualifications

Bachelor degree in business administration or finance

10 - 15 years experience in the financial industry, predominantly credit underwriting; general industry focus with significant experience working with commercial and corporate clients

Superior credit analysis skills

Sound and seasoned business judgment with a mature perspective

Broad knowledge of loan and lease transactions, including documentation

Strong analytical and quantitative skills, including knowledge of financial statements and analysis

Clear and concise communication style, both verbal and written


Independent worker with a team oriented approach

Knowledge of Probability of Default and Loss Given Default (Risk Ratings), spreadsheets and market pricing

Proficient in Word and Excel

Highly motivated and confident

Acute attention to detail

Strong time management skills and the ability to multi-task

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Asset Finance, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385857]]> Tue, 24 Apr 2012 16:00:00 GMT 2381806-Providence-Risk-Management
Lead the strategic plan for the department. Drive new product development, product maintenance, competitor analysis, guideline management, coordination with credit risk and pricing teams on program guidelines and products.
Lead project management efforts to develop product development initiatives. Facilitate engagement and directly manage required stakeholders to ensure thorough / timely review to ensure high quality output and reasonable time to market.
Provide guideline interpretation and product information as needed to sales, credit and operations as subject matter expert. Work with specific team members related to product responsibility to ensure communication is timely.
Evaluate competitor programs and / or opportunities for sales within specific product areas or responsibility.
Identify product risks and create risk mitigation plan.
Provide technical product knowledge assistance to marketing department in support of product training to loan production and operations staff.
Communication of product status and information to auto finance colleagues.
Act as a Work-Out Champion / Facilitator
 

Qualifications

Bachelor Degree
Requires strong Project management skills (working with other departments and SMEs to coordinate and implement new products, product changes or special projects).
Ability to work independently as well as with team comprised of members from across all secondary market residential mortgage departments.
Manages time well.
Ability to multi-task.
Excellent customer service skills.
Excellent organizational and communication skills.
Extremely deadline oriented
Demonstrate accuracy and thoroughness
Able to adapt to changes or unexpected events.
Working knowledge of all standard Windows and Microsoft Office software.
10 years Auto Finance experience - Knowledgeable of the auto finance product and processes as well as industry knowledge and competition and dealer tendencies.
2 years Managerial experience - Must have experience managing others and making decisions that have an effect on a team.
3 years - Special Projects and Other Product work - Proven experience taking the initiative on project and drivingthrough to production and analyzing results.

Hours and Work Schedule

Hours per Week: 40+


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385760]]> Wed, 18 Apr 2012 16:00:00 GMT 2365645-Providence-Other
Collect payments on predefined accounts through problem resolution, servicing and negotiating techniques.
Adhere to policy and compliance guidelines regarding security of customer information. includes RBS Citizens, local, state and federal laws.
Adhere to system documentation policies and procedures to ensure accurate operational reporting.
Review account status,  advise customer of current status, and request additional information as needed on inbound/outbound calls.
Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
Achieve a quality score as set by department standards.
Adhere to provided schedule.
Determine account status based on system of record.
 

Qualifications

Excellent oral communication,  counseling and persuasion skills.
Knowledge of Fair Debt Collection practices
Flexibility to adapt to changing  business needs and requirements with a consistent positive attitude.
Excellent data entry and typing skills
Math aptitude
Familiarity with the usage of a predictive dialer and automatic call distributor
Maintain composure under pressure and in confrontational situations with customer.
Make independent decisions and exercise sound judgment
Organized work habits
Ability to  perform in a production environment and meet monthly operational metric goals.  
 

Hours and Work Schedule

Hours per Week:   20
Work Schedule:    Monday  -Thursday 5:00pm-9:00pm, Saturday 8:00am-12:00pm
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384580]]> Sun, 15 Apr 2012 16:00:00 GMT 2355537-Providence-Product-Support
Execute independent self-testing and assessment of Consumer Banking OpsRiskCenter (ORC) control inventories

Perform control testing and assessment of controls related to SOX, GLBA, AML and additional regulatory requirements.

Coordinate and maintain the documentation needed to complete business unit specific testing

Provide a superior customer experience to Consumer Banking colleagues and business units

Gain understanding of regulations and processes that pertain to Consumer Banking business units

Gain understanding and impact of Group Policy Framework specific to Consumer Banking

Support the development, implementation and maintenance of assurance testing

 

Qualifications

3 years risk experience preferably in an audit environment

Proficiency in OpsRiskCenter RCSA module preferred

Effective written and verbal communication skills

Highly-motivated and detail-oriented individual with strong analytical, organizational and critical thinking skills.

Ability to work independently on several projects at once

Proficiency in Microsoft Word and Excel programs

Lending background preferred        

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385556]]> Sun, 15 Apr 2012 16:00:00 GMT 2355528-Providence-Corporate
Responsible for managing the activities of the asset management group (staff of 4 asset managers). Interfaces with other functional areas as well as external
resources to administer residual values and exit strategies that are appropriate.   Experienced with a wide range of assets including manufacturing equipment, all types of transportation, energy-related equipment, technology, retail, etc



Oversee all aspects of the day to day asset management function including collateral evaluations, residual requests, and management/reporting requirements.

Verify evaluation/appraisal of transaction collateral and residuals that drive premium returns and facilitate exit strategies. 

Manage efficient turnaround on evaluations/appraisals.

Establish and manage relationships with outside appraisal agencies to be used as appropriate.

Develop relationships with outside institutions to obtain opportunities for remarketing of assets.

Monitor and report on asset quality to parent organization to facilitate syndication strategies.

Review comprehensive monitoring and analysis of industry trends to help identify opportunities and new initiatives.

Assess asset return conditions and asset documentation requirements.

Evaluate remarketing activity for returned or repossessed assets.
 

Qualifications

Essential Experience: (Must have skills)



Bachelors Degree with minimum 20 years experience in equipment financing industry; MBA a plus.

Member and certification of Society of Certified Appraisers a plus. 

Experience with all types of assets.

Asset remarketing experience

Documentation knowledge

Proficiency in Microsoft Word and Excel

Supplementary Experience: (Useful additional skills)



Supervisory experience

Some travel required

Interpersonal and presentation skills

Personal Attributes:



Ability to coach/develop self and others

Excellent organizational skills, decisive, self-motivated, exhibits sound time-management skills.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385418]]> Wed, 11 Apr 2012 16:00:00 GMT 2348183-Providence-Sales
Accurately conducts all credit and debit transactions in compliance with established bank policies and procedures. Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record. Delivers excellent service to all bank customers. Meets teller sales referral goals and actively participates in sales promotions. May refer customers to other bank staff for problem resolution. Position reports to Teller Manager.
 

Qualifications

High School degree or equivalent required


6 months of previous cash handling experience required


Previous sales/customer service experience in a retail environment preferred


Must successfully complete teller assessment
 

Hours and Work Schedule

Hours per Week:   20


Work Schedule:    Monday-Saturday - Hours Vary
 

How to Apply

Please note:  To be considered for a Teller position, you must successfully pass an assessment. Please copy and paste the following URL into your browser to access the assessment and then complete your application: 


 
https://st5.ercdataplus.com/cit6tel/
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385047]]> Mon, 02 Apr 2012 16:00:00 GMT 2321362-Providence-Retail
This position may be required to support the several departments within the Debt Management, Mortgage and Fraud Operations Group.  This role will include mail, reporting and researching.  This role may also include invoicing, monetary transactions, recovery account set up, coordination of titles, filing claims, chexsystem updates, reconciliations and specialized letters.
Mail- This would include all processing of the departments’ mail; identifying, logging and distribution.  
Monetary Transaction – This would include processing of transactions related to allocation of funds.  Processing would consist of but, may not be limited to the following types of transactions: Check processing, all automated payment systems (i.e. Epost, Princeton, eCom, RBS Lynk), Bank Right of Offset, Check Automation Technology (CAT), Wire Transfers, Stop Payment Requests, Return Deposit Items (RDI), Increase to charge off, Payment Reversals, Extension Payments, Paper Ticket Processing, Specialty Queues and Post Sale Process.
Reporting - Manually retrieving, updating and maintaining departmental reporting functionalities that are utilized by all levels within the department.
Research- Utilizes internal bank tools and websites to help facilitate the locations of missing payments as well as researching invoices and possible misapplied payments.
 

Qualifications

Highly Organized

High aptitude for Verbal and Written communication skills

Excellent Time Management Skills

Highly Detail Oriented

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384825]]> Mon, 02 Apr 2012 16:00:00 GMT 2321389-Providence-Corporate
The Risk Associate will support the development, execution and maintenance of the Risk Management framework with selected Operational Risk activities for Consumer Banking, including issue management, non-compliance processes and loss data management. Demonstrate the ability to effectively manage internal control processes, self monitoring practices and the tracking and reporting of issues. Provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
Leadership Accountabilities: Assist in the delivery of plans and targets. Initiate and support process improvement activity and help to embed a culture of continuous improvement. Foster an environment of cooperation and change. Work closely with the business units to understand process changes and the impact those changes have to the overall control environment and the risk program.
Customer Service: Be a role model to drive customer service values and effective management of customer concerns and issue resolution. Set expectations of customer service excellence delivery.
Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and/or divisions with common goals.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Qualifications

Excellent organizational, analytical and follow through skills


Excellent writing and verbal skills


Solid knowledge of MS Word, Excel/PowerPoint


Strong knowledge of regulatory compliance requirements, risk management principles Resilient, independent, proactive professional with global perspective and detail orientation and financial services industry
Loss Event Certification required
Consumer Banking experience preferred


Excellent interpersonal and communications skills


Bachelor Degree required
 
5+ years, Analytical, Compliance, Risk or audit experience
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384818]]> Sun, 25 Mar 2012 16:00:00 GMT 2296306-Providence-Corporate
This position will provide oversight and support to the Consumer Banking Division Business Lines.  The Compliance Manager II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
The Compliance Manager II will be responsible for, but not limited to:



Developing an understanding of business unit processes and related inventories of key risks and controls; 

Reviewing independent testing and assessments of business unit controls;

Analyzing results of independent testing and following up with Risk colleagues on exception remediation.

Participating in divisional risk meetings to identify new or changed processes requiring enhancements to business unit inventories;

Assisting Risk team in completion of requirements of the “Control Environment Certification” Process.

Participating in special assignments:  assisting Risk team in executing corporate and/or department projects.

 

Qualifications

 In-depth knowledge of RCSA testing and OpsRiskCenter preferred


Highly effective written and verbal communication skills


Self-starter, highly motivated individual


Excellent analytical and organizational skills with high level attention to detail


Ability to work independently on multiple projects simultaneously


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required


7+ years, Analytical, Compliance, Risk, Financial industry experience with 5 years Risk Management.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384797]]> Sun, 25 Mar 2012 16:00:00 GMT 2296305-Providence-Risk-Management
Provide administrative support including ad hoc requests, and a variety of administrative and clerical duties that support the team. The role may require incumbent to manage multiple projects simultaneously and meet deadlines. May perform on-going maintenance to various data bases and generate reports. Prepares, reviews, and composes correspondence, routine forms, travel expenses and payment requests. Answer telephones, fax, overnight shipments and department mail and maintain department supplies. Coordinates domestic and international travel arrangements and logistics. Assist in arranging large colleague meetings or events.
 

Qualifications

Proficient with MS PowerPoint, MS Excel and MS Word


Strong written and verbal communication skills


Ability to multi-task


Excellent customer service skills


High School Degree or equivalent (GED), Associates preferred


3 years Administrative Experience
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382730]]> Thu, 08 Mar 2012 14:00:00 GMT 2076480-Providence-Corporate
The main purpose of the role is the capture, storage, and distribution of management information in support of all products and distribution channels in the Consumer Bank.  Lead transformational reengineering effort on behalf of the Consumer Bank integrating multiple existing data sources into a new single source of data in partnership with the Enterprise Data Initiative. Develops and establishes production reports to support the business lines and executives within the timeframes defined by the service level agreement.  Overall responsible for data accuracy and data quality. In addition responsible for information security of certain third party data vendors. Provide overall data governance business leadership to supporting Technology Division resources on behalf of the division.
 

Qualifications

Bachelor Degree required/Masters Degree preferred. 

Must have 15 years of experience in Financial Services Industry/Management Information and Analysis.

Detailed understanding of the Consumer Banking Division

Extensive experience of stakeholder management at Executive level.

Proven ability to manage and deliver through large teams.

Strong people management skills and ability to operate with credibility at the Executive level.

Strategic vision and organization/marketplace awareness

Commitment to development and career advancement of diverse workforce

Proven ability to lead, manage, and influence teams to achieve objectives.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382492]]> Wed, 04 Jan 2012 14:00:00 GMT 2076486-Providence-Product-Support