http://cfgcareers.com/warwick/information-technology-jobs en
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.

This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May interface with vendors. May manage small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyzing and solving operational issues. Manage projects and business objectives.

Qualifications

Solid organization skills


Strong ability to multi-task


Solid time management skills


Basic knowledge of department computer applications, systems and business process


Strong written and verbal communication


Proficiency in PC skills


Analytical skills and detail oriented


Intermediate to Advanced MS Excel


Intermediate to Advanced MS Word


Intermediate to Advanced MS PowerPoint


4 +years Financial services industry or business line experience preferred, professional experience in analysis and operations.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386629]]> Thu, 17 May 2012 16:00:00 GMT 2441261-Providence-Corporate
Responsibilities include the analysis, design, testing and implementation of application enhancements, or upgrades and production problems. Primarily working with the managers and supervisors of DMMFO Departments to define the needs and objectives which will further assist in automating functions and streamlining operations while continually improving customer service. This role requires a detailed knowledge of department function(s) and must be knowledgeable in areas of technology and systems management. This role provides technical support for complex system application(s), problem solving, and system documentation.

Works in conjunction with DMMFO manager/customers to define requirements for system enhancements and improvements. This role is relied upon by management to make independent decisions and exercise independent judgment to create solutions for complex problems or system changes. Provides expert advice to business lines for system changes.

Analyzes and solves complex production problems related to the system(s). Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. May develop and maintain certain complex transactions to achieve customer satisfaction.

Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Manages multiple small to medium scale projects.


Acts as a liaison between DMMFO departments, product management, programmers and/or vendors to address system problems and enhancements. Analyzes and is relied upon to create and offer solutions to solve complex production problems related to the system(s).

Expert knowledge to independently develop and maintain certain complex transactions to achieve customer satisfaction. Collect, review and analyze system related changes to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

Provides assistance to staff/customers regarding the implementation of new/updated processes. May also includes training staff/customers. Manages multiple small to medium scale projects with little or no supervision. Represents the business as the subject matter expert and liaison between DMMFO departments, product management, programmers and/or vendors to address and provide solutions to system problems and enhancements. Is relied upon by the business to independently offer solutions based on system expertise.
 

Qualifications

Strong organization skills


Strong ability to multi-task


MS Access Data Base, MS Excel, MS Word and MS PowerPoint


Strong time management skills


Strong written and verbal skills


Strong interpersonal skills


Quantitative & qualitative reasoning skills


Project Management and Business Process Development skills


Strong fundamental knowledge of computers; mainframe, personal and distributed computers, and software applications for areas supported


Solid knowledge of programming, systems analysis and testing principles


Knowledge of Avaya Predictive Dialing System preferred


Lead business process or business objective


Bachelor Degree required


6 + years of Collections Call Center Management or business line experience,  Project coordination experience, System / business process testing methodologies, professional experience in analysis, operations, systems.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Tuesday - Saturday 7:00AM - 4:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385914]]> Thu, 26 Apr 2012 16:00:00 GMT 2385712-Providence-Corporate