http://cfgcareers.com/warwick/management-jobs en
This Quality & Change Manager within Lending Operations is responsible for leading, co-coordinating, project managing, supporting and planning across a number of functions. Job holders at this level utilize their expertise to set the direction for, plan and integrated diverse functions. This role drives continuous improvement across the entire department/division by responding to customer feedback and co-coordinating responses to customer concerns and complaints. Driving efficiency, quality and compliance and ensuring strong performance and customer service across the entire team.

Supporting Lean and Workout implementations to work towards optimal efficiencies and effectiveness. May be responsible for identifying key metrics and reporting. Responsible for documenting procedures which may include BAU, KSOR, and BCP. May lead a small team of professionals with varied specialists in quality and vendor management. Ensuring that the management & governance of vendors is robust and that service quality is being monitored and regularly assessed.

May be responsible for recommending and/or implementing key business strategic initiatives. Accountability for delivering a program to improve the people proposition for line managers and staff of the business, covering areas such as performance management, learning and development. Driving up colleague engagement through being responsible for the internal communication strategy, reward & recognition, team building, colleague training initiatives and new colleague on-boarding.

Ensure systems related risks, change activities usage and investment bids are managed in line with Group policy and standards.
Represent the business at appropriate Group/division-wide forums or meetings which may include preparation of executive presentations. May also be responsible for planning events and logistics for large scale meetings. Role will include project management.

Leadership Accountabilities:


Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members

Team Development: create, plan and implement activities that will support the development of team members.
Performance Management:



Ensure team meets agreed service levels

Coach and develop staff

Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Qualifications

Solid ability to make decisions and implement actions


Superior customer service skills


Advanced analytical and proficient product knowledge


Superior ability to multi-task


Working knowledge MS Excel


Working knowledge PowerPoint/Visio


Working knowledge of MS Word


Solid time management skills


Superior written and verbal skills


Strong organization skills


Superior project management skills


Strong PC Skills


Working knowledge and understanding of business planning, risk management and control methodology


Typically 5+ years of leading people across a range of teams


Previous experience of working in a variety of business areas or other divisions or industries is desirable


Thorough understanding of overall strategic objectives for Business Services and RBS


Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility


Excellent problem solving skills


Experience of leading, coaching and motivating people and high level communication and influencing skills


Experience of planning and coordinating diverse activities which may include strategic plans that drive significant operational improvement.


10 + years Project management, leadership, Finance processes, business planning, risk management, 5+ years in progressive management role, 10+ business support role (or within the business), Prior experience in managing projects, Prior experience in managing and writing executive communication, Proven ability to manage complex stakeholder expectations


Bachelor Degree required, Master’s Degree highly preferred, Certification or Licensure - CPA or CFA a plus

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386480]]> Wed, 16 May 2012 16:00:00 GMT 2439936-Providence-Management
Provide world-class service to both internal and external bank customers in an incoming call center environment. Must demonstrate advanced problem solving skills, customer complaint management and the ability to utilize all resources available to resolve all Dealer and Customer issues as they arise. Must develop and maintain a strong working knowledge and understanding of all aspects of the Indirect Lending process. Primary responsibilities will include, but are not limited to; receiving inbound calls to answer all questions and address all concerns as they relate to the Indirect Lending process, provide on the job training to new employees within the department. Will resolve issues and complaints relating to contract funding, missing automobile titles, processing loan payoffs, and customer statements. Will also be responsible to refer all issues handled outside of the Dealer Servicing group to the appropriate department for resolution. Work with Dealer personnel, Sales Representatives and Customers in order to achieve a high level of customer satisfaction by ensuring the Indirect Lending process is completed as quickly and efficiently as possible. Must adhere to established problem resolution processes in order to ensure satisfactory resolution will be achieved while adhering to all bank policies and guidelines following procedures put forth in the RBS Complaint Management Program using the Customer Care Database. Agents will offer assistance and guidance to the Dealers and Sales Representatives so that they achieve a greater understanding of all aspects associated with the Indirect Lending process as well as all policies and procedures. Agents will also be required to assist other areas within the Automobile Finance department as needed.
Assure support all groups of the operations processes during peak times.

Qualifications

High school graduate or equivalent.

Must be able to work in a fast paced, high stress environment.

5 years of customer service experience.



Hours and Work Schedule

Hours per Week: 40


Work Schedule: Tuesday - Saturday 8:30AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386542]]> Mon, 14 May 2012 16:00:00 GMT 2433728-Providence-Cash-Management-and-International
RBS Citizens Financial Group, Inc. (RBS CFG) seeks a Risk Manager, Consumer Loss Forecasting for its Warwick, RI location.
Duties: Apply advanced knowledge and skills in mathematics, statistics, finance, and quantitative analysis to manage portfolio analytics, variance analysis, and loss forecasting for credit portfolio in the retail sector. Use data sampling techniques and advanced statistical analysis tools such as SAS, SQL, Java, C++, VBA, UNIX and MATLAB to extract, organize, interpret, and summarize statistical data, develop credit loss forecasts, and create predictive loss models to identify relationships in data and forecast market trends. Utilizing industry benchmark information and statistical methods, analyze current market conditions and key economic indicators in order to identify areas of potential risk and opportunity for portfolio clients. Lead the development and implementation of innovative quantitative forecasting methodologies and mathematical models to perform critical credit loss forecasting analysis. Communicate key trend and portfolio indices to senior risk leaders and business line management, and assist in developing and instituting collections strategies, credit and fiscal policies, and regulation compliance policies with risk management sector. Mentor junior analysts.

Qualifications

Must have a Master’s degree in Business Administration, Economics, Finance, Statistics or related quantitative field and six (6) months of experience in the position offered or as a Quantitative/Statistical Analyst or related. Full term of experience must involve use of advanced statistical analysis tools including SAS, SQL, Java, C++, VBA, UNIX, and MATLAB to extract data, develop forecasts, and create predictive models; data analysis based on industry benchmark information using advanced quantitative techniques; and development of policies for data management, reporting, and accuracy in accordance with regulatory compliance standards; and performance of economic analysis to determine potential business risks and quantify profitability/losses.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

How to Apply

Direct applicants only.

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385623]]> Thu, 10 May 2012 16:00:00 GMT 2424930-Providence-Corporate
The Risk Specialist II will support the development, execution and maintenance of the Risk Management framework.  Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs.  This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues.  Will ensure timely communication of pertinent analysis of monitoring and validation efforts.  Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
 

Qualifications

Excellent analytical skills


Excellent writing and verbal skills


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required, Master’s Degree preferred


7 + years, Analytical, Compliance, Risk experience,  financial industry experience with 5 yrs risk management
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385798]]> Sun, 29 Apr 2012 16:00:00 GMT 2391910-Providence-Corporate
This individual is responsible to work with various technical and business groups, along with other team members as required to design, develop, build, enhance and support project delivery of Commercial Banking sales reporting and analytics. Improve sales reporting efficiencies and the utilization of the reporting through communication, enhancements and implementation of new and enhanced electronic analytic tools.
This individual will also need to understand the broad goals and challenges for the Commercial Banking businesses and use that understanding to influence the architecture of reporting along with other Commercial Banking Sales applications. They also will need to promote the internal usage and adoption of Commercial Banking business intelligence and analytics across the Commercial Banking organization.
Support ongoing enhancements and ongoing user support and management of business analytic information and tools. 
Develop, manage and deliver tools for application training 
Responsible for help to design reports according to department guidelines to support analysis and reporting metrics.

Develop and maintain key relationships so as to be the liaison between Commercial Banking Business users and Business Intelligence team.

Developing standards and reusable frameworks to support continued analytics and reporting.

Develop application administration and support documents and procedures.
Coordinate expert user group.
 

Qualifications

Bachelor's degree required, MBA or related degree preferred.


 
7-10 years relevant experience.
Must have a broad understanding of BI tool capabilities, solution architecture and design.


 
Experience in financial services sales reporting, analysis, and report design.


 
Ability to work independently and in teams.


 
Excellent written and oral communication skills with sound analytical and strategic thinking abilities.
MS Excel automation (Advanced Formulas/Macros)
Microsoft Excel, Word, Access, Outlook and PowerPoint.
Development experience in Sharepoint, Excel, Access, Relational databases 
Salesforce.com experience a plus
Team player, ability to work independently and on multiple fronts
Excellent organizational skills, adaptability to constantly changing environment
Excellent time management skills
Project Management, data mining along with the ability to trouble shoot and proactively research solutions
Experience with various forms of live and virtual training 
Experience supporting executive management and a diverse sales force  
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385753]]> Sun, 29 Apr 2012 16:00:00 GMT 2391915-Providence-Management
Prescreen and structure middle market or mid-large corporate lease and loan transactions, conduct independent credit due diligence, and analyze / underwrite transactions in a timely manner.  This includes all elements required to render a credit decision, including analysis of financial statements, management, industry, company, competitors and transaction structure.

Ensure underwritings are performed within the operational and regulatory guidelines established by CFG and other parties.  Adhere to credit policy and work closely with other RBSAF disciplines to ensure team oriented approach.  This includes legal, documentation, syndication, asset management, portfolio management and pricing. 

Perform other functions as may be required and partner with sales management to achieve goals while maintaining underwriting standards.

Complete annual and quarterly reviews of transactions as may be required and approve transactions or requests for changes, modifications, fundings, etc., within delegated authority.  

Actively work with external clients and internal resources, both within RBSAF and CFG / RBS; develop positive rapport with senior credit management and credit counterparts across RBS / CFG.

Some overnight travel may be required, including client visits.

 

Qualifications

Bachelor degree in business administration or finance

10 - 15 years experience in the financial industry, predominantly credit underwriting; general industry focus with significant experience working with commercial and corporate clients

Superior credit analysis skills

Sound and seasoned business judgment with a mature perspective

Broad knowledge of loan and lease transactions, including documentation

Strong analytical and quantitative skills, including knowledge of financial statements and analysis

Clear and concise communication style, both verbal and written


Independent worker with a team oriented approach

Knowledge of Probability of Default and Loss Given Default (Risk Ratings), spreadsheets and market pricing

Proficient in Word and Excel

Highly motivated and confident

Acute attention to detail

Strong time management skills and the ability to multi-task

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Asset Finance, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
385857]]> Tue, 24 Apr 2012 16:00:00 GMT 2381806-Providence-Risk-Management
Execute independent self-testing and assessment of Consumer Banking OpsRiskCenter (ORC) control inventories

Perform control testing and assessment of controls related to SOX, GLBA, AML and additional regulatory requirements.

Coordinate and maintain the documentation needed to complete business unit specific testing

Provide a superior customer experience to Consumer Banking colleagues and business units

Gain understanding of regulations and processes that pertain to Consumer Banking business units

Gain understanding and impact of Group Policy Framework specific to Consumer Banking

Support the development, implementation and maintenance of assurance testing

 

Qualifications

3 years risk experience preferably in an audit environment

Proficiency in OpsRiskCenter RCSA module preferred

Effective written and verbal communication skills

Highly-motivated and detail-oriented individual with strong analytical, organizational and critical thinking skills.

Ability to work independently on several projects at once

Proficiency in Microsoft Word and Excel programs

Lending background preferred        

 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

385556]]> Sun, 15 Apr 2012 16:00:00 GMT 2355528-Providence-Corporate
The Risk Associate will support the development, execution and maintenance of the Risk Management framework with selected Operational Risk activities for Consumer Banking, including issue management, non-compliance processes and loss data management. Demonstrate the ability to effectively manage internal control processes, self monitoring practices and the tracking and reporting of issues. Provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
Leadership Accountabilities: Assist in the delivery of plans and targets. Initiate and support process improvement activity and help to embed a culture of continuous improvement. Foster an environment of cooperation and change. Work closely with the business units to understand process changes and the impact those changes have to the overall control environment and the risk program.
Customer Service: Be a role model to drive customer service values and effective management of customer concerns and issue resolution. Set expectations of customer service excellence delivery.
Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and/or divisions with common goals.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Qualifications

Excellent organizational, analytical and follow through skills


Excellent writing and verbal skills


Solid knowledge of MS Word, Excel/PowerPoint


Strong knowledge of regulatory compliance requirements, risk management principles Resilient, independent, proactive professional with global perspective and detail orientation and financial services industry
Loss Event Certification required
Consumer Banking experience preferred


Excellent interpersonal and communications skills


Bachelor Degree required
 
5+ years, Analytical, Compliance, Risk or audit experience
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384818]]> Sun, 25 Mar 2012 16:00:00 GMT 2296306-Providence-Corporate
This position will provide oversight and support to the Consumer Banking Division Business Lines.  The Compliance Manager II will support the development, execution and maintenance of the Risk Management framework. Will assist managers in institutionalizing operational, enterprise and regulatory risk management programs. This will include the implementation and maintenance of risk management framework that includes business unit requirement, effective internal control processes and self-monitoring practices, and the assessment, tracking and reporting issues. Will ensure timely communication of pertinent analysis of monitoring and validation efforts. Will provide knowledge and expertise as directed on the appropriate implementation of the rules and standards through policies and procedures and other guidelines.
The Compliance Manager II will be responsible for, but not limited to:



Developing an understanding of business unit processes and related inventories of key risks and controls; 

Reviewing independent testing and assessments of business unit controls;

Analyzing results of independent testing and following up with Risk colleagues on exception remediation.

Participating in divisional risk meetings to identify new or changed processes requiring enhancements to business unit inventories;

Assisting Risk team in completion of requirements of the “Control Environment Certification” Process.

Participating in special assignments:  assisting Risk team in executing corporate and/or department projects.

 

Qualifications

 In-depth knowledge of RCSA testing and OpsRiskCenter preferred


Highly effective written and verbal communication skills


Self-starter, highly motivated individual


Excellent analytical and organizational skills with high level attention to detail


Ability to work independently on multiple projects simultaneously


Intermediate knowledge of MS Word


Intermediate knowledge of MS Excel/Powerpoint


Strong knowledge of regulatory compliance requirements and risk management principles.


Strong knowledge of financial services industry


Excellent interpersonal skills


Bachelor Degree required


7+ years, Analytical, Compliance, Risk, Financial industry experience with 5 years Risk Management.
 

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384797]]> Sun, 25 Mar 2012 16:00:00 GMT 2296305-Providence-Risk-Management