http://cfgcareers.com/warwick/product-support-jobs en
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information.
Adhere to system documentation, policies and procedures to ensure accurate internal and external reporting.
Review account status, advise customer of current status, and request additional information as needed.
Ability to negotiate payments on accounts within early and mid-level stages of delinquency
Insure operational goals are met as set by department standards.
Achieve a quality score as set by department standards.
Adheres to provided schedule
Determine account status based on system of record

Qualifications

High School Diploma or Equivalency


6 months Collections Experience
Excellent oral communications; counseling and persuasion skills
Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday -Thursday 6:00PM-9:00PM Saturday 8:00AM-12:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386023]]> Wed, 09 May 2012 16:00:00 GMT 2425061-Providence-Product-Support
Review submitted documentation to ensure compliance with bank requirements. Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems


Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.


Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc).


Meet department productivity and quality standards within department turn-time standards.


The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications. The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

Qualifications

High School Graduate or equivalent


Minimum of 1 year mortgage processing experience


Ability to handle high volume work in a fast-paced environment


Self-starter and comfortable functioning as a team player


Goal oriented and successful at meeting deadlines


Excellent written/oral communication and interpersonal skills


Outstanding organizational skills and strong attention to detail

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:15AM-5:00PM
Overtime as required

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386361]]> Wed, 09 May 2012 16:00:00 GMT 2424858-Providence-Corporate
Arranges repayment of defaulted account, seeking to maximize recovery of principal and fees. Responsible for complex defaulted accounts.

Qualifications

High school degree or equivalent


1 year of experience

Hours and Work Schedule

Hours per Week: 20


Work Schedule: Monday-Thursday 5:00PM-9:00PM and Saturday 9AM-1PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386376]]> Tue, 08 May 2012 16:00:00 GMT 2424859-Providence-Product-Support
The BCS Commercial Loan Closing Team Leader manages a staff within the BCS Operations department supporting the Branch, Business Banking, and Commercial Enterprise Banking market segments. Team provides loan closing support to Relationship Managers for commercial credit transactions. Support includes ordering and reviewing appraisals, environmental reports, title work and commercial loan documentation.
Primary responsibilities:
Ensures that the team is meeting productivity standards and service level agreements.
Performs all necessary human resource management activities, including but not limited to the hiring, training, and evaluating of colleagues. Ensures the continued development of team members by providing feedback, coaching, mentoring, and training.
Provides support to the Group Operations Manager by ensuring audit readiness through consistent application of policies and procedures. Responsible for fully documenting and updating processes.
Supports strategic objectives to effectively meet goals and ensure timely implementation of critical initiatives.

Qualifications

A Bachelor’s degree is required or 10 years of relevant business experience.
A minimum of 5 years in Banking and/or Financial Services General understanding of commercial lending, including products, processing, credit analysis, regulatory requirements, and documentation.
Incumbent should have served in a senior role and be experienced with peer coaching and mentoring.
Knowledgeable of commercial credit origination and management.
Understanding of processing, credit analysis and commercial loan documentation.
Understanding of traditional commercial credit product offerings including SBA and real estate secured credit.
Knowledge of federal and state laws and regulations pertaining to business credit, ranging from small businesses (<$1MM in revenues) to mid market customers.
Familiarity with financial statement spreading, covenant testing, and use of the FaCT system are pluses.
Excellent verbal and written communication skills with the ability to effectively communicate with all levels of the organization.
Must be experienced with MS Word, Excel, Outlook. PowerPoint, Access, & Visio are preferred.
Experience with all aspects of managing colleagues, including demonstrated experience mentoring, training, & developing colleagues.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386324]]> Mon, 07 May 2012 16:00:00 GMT 2424884-Providence-Product-Support
Responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to resolve and clear due diligence items including environmental reports, appraisals, flood determinations, lien positions and title work thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closings for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations. Understanding of regulatory requirements and credit policy.
1-2 years prior related customer service.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.

Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision.
Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well as commercial regulatory requirements.

Hours and Work Schedule

Hours per Week: 40


Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
386358]]> Mon, 07 May 2012 16:00:00 GMT 2424857-Providence-Product-Support
The Business Credit Services Loan Closer is responsible for clearing closing stipulations for complex commercial loan approvals. Works with customer, relationship manager and third party vendors to obtain, review, and resolve and clear due diligence itmes including environmental reports, appraisals, flood determinations, lien searches, and titlework, thereby ensuring that the conditions of the credit approval are met.
Effectively manages loan closing process for deal structures underwritten under Retail and Commercial Credit policies.
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Supports Branch, Business Banking and Commercial Enterprise Banking segments serviced by Business Credit Services.

Qualifications

3-5 years broad knowledge of commercial loan operations and/or consumer mortgage operations.
1-2 years prior related customer service.
Understanding of regulatory requirements and credit policy.
Strong background in commercial or consumer loan operations. Working knowledge of commercial loan documentation.
Strong customer service and communication skills.
Solid understanding of various collateral types and associated requirements, including commercial real estate.
Self starter with the capacity to work independently with minimal supervision. Able to effectively liaise with relationship managers, legal counsel, third party vendors and external customers.
Familiarity with commercial and retail credit policy as well s commercial regulatory requirements.

Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

386296]]> Sun, 06 May 2012 16:00:00 GMT 2415399-Providence-Product-Support
Collect payments on predefined accounts through problem resolution, servicing and negotiating techniques.
Adhere to policy and compliance guidelines regarding security of customer information. includes RBS Citizens, local, state and federal laws.
Adhere to system documentation policies and procedures to ensure accurate operational reporting.
Review account status,  advise customer of current status, and request additional information as needed on inbound/outbound calls.
Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
Achieve a quality score as set by department standards.
Adhere to provided schedule.
Determine account status based on system of record.
 

Qualifications

Excellent oral communication,  counseling and persuasion skills.
Knowledge of Fair Debt Collection practices
Flexibility to adapt to changing  business needs and requirements with a consistent positive attitude.
Excellent data entry and typing skills
Math aptitude
Familiarity with the usage of a predictive dialer and automatic call distributor
Maintain composure under pressure and in confrontational situations with customer.
Make independent decisions and exercise sound judgment
Organized work habits
Ability to  perform in a production environment and meet monthly operational metric goals.  
 

Hours and Work Schedule

Hours per Week:   20
Work Schedule:    Monday  -Thursday 5:00pm-9:00pm, Saturday 8:00am-12:00pm
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

384580]]> Sun, 15 Apr 2012 16:00:00 GMT 2355537-Providence-Product-Support
The main purpose of the role is the capture, storage, and distribution of management information in support of all products and distribution channels in the Consumer Bank.  Lead transformational reengineering effort on behalf of the Consumer Bank integrating multiple existing data sources into a new single source of data in partnership with the Enterprise Data Initiative. Develops and establishes production reports to support the business lines and executives within the timeframes defined by the service level agreement.  Overall responsible for data accuracy and data quality. In addition responsible for information security of certain third party data vendors. Provide overall data governance business leadership to supporting Technology Division resources on behalf of the division.
 

Qualifications

Bachelor Degree required/Masters Degree preferred. 

Must have 15 years of experience in Financial Services Industry/Management Information and Analysis.

Detailed understanding of the Consumer Banking Division

Extensive experience of stakeholder management at Executive level.

Proven ability to manage and deliver through large teams.

Strong people management skills and ability to operate with credibility at the Executive level.

Strategic vision and organization/marketplace awareness

Commitment to development and career advancement of diverse workforce

Proven ability to lead, manage, and influence teams to achieve objectives.


Hours and Work Schedule

Hours per Week:   40


Work Schedule:    Monday-Friday 8:00AM-5:00PM
 

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

382492]]> Wed, 04 Jan 2012 14:00:00 GMT 2076486-Providence-Product-Support